Toshiba Telecommunication Systems Division
9740 Irvine Blvd.
Irvine, CA, 92618

http://www.telecom.toshiba.com


Product Name: Strata ACD IP Call Center Solution

Toshiba’s Strata ACD is an IP call center solution designed for small to medium-sized enterprises or larger corporate users with multiple sites. Compatible with Toshiba’s Strata CIX IP family of business communication solutions, which range from a few to hundreds of ports and larger, with multiple systems networked together, the Strata ACD provides an IP call center solution that can be customized to meet the needs of each enterprise. Toshiba’s Strata ACD works with Toshiba’s Netphones over Toshiba’s Strata CIX IP business communication solution. It can also be converged to add digital telephones. No matter what telephone device is used, Toshiba’s Strata ACD functions the same, facilitating ease-of-use for agents and maximizing customer service. All Strata CIX systems (100, 200 and 670) can be networked to expand the call center. Additionally, Toshiba’s IP desk telephones and SoftIPT soft phones can allow remote agents over IP. The Strata ACD and reporting applications reside on the Strata MAS (Media Application Server), with auto-attendant, voice mail and many other applications, making it a cost-effective add-on since it shares the hardware platform.