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SpeechMiner transforms recorded telephone conversations into mission-critical information, reports and alerts for decision makers. SpeechMiner includes four major components: SpeechMiner Platform, which processes the audio information and creates an intelligent database with tags, metadata and event information; SpeechMiner SMART, which allows users who are not speech experts or engineers to translate, define and create categories derived from their business needs; SpeechMiner Dashboard, a Web-based application that enables users to interact and review reports, statistics and alerts personalized for their needs, as well as “zoom-in” on information and specific events that occur inside the recorded calls; and SpeechMiner Category Library, which consists of business categories that are automatically detected by SpeechMiner for specific business objectives. SpeechMiner’s Deliberate Listening technology is scientifically rooted in the Bayesian statistics, Statistical Machine Learning, Discriminative Speech Recognition, Neural Networks and Natural Language Processing fields. Applying Deliberate Listening technology to person-to-person conversations within context has resulted in exceptional real-time processing efficiencies and unmatched speech analytics accuracy and functionality
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