Five9, Inc.
7901 Stoneridge Drive., Suite 200
Pleasanton, CA, 94588

http://www.five9.com


Product Name: Five9 Virtual Call Center Inbound

Five9 Virtual Call Center Inbound enables organizations to better manage inbound calls by quickly ensuring that all incoming calls are automatically routed to the correct individuals or departments through simple and easy-to-set-up IVR phone trees and “skills groups,” and prioritizes calls based on customer type, call type or other customer-specified criteria. To help organizations provide the best service possible and allow the agent to resolve the call as efficiently as possible, Five9’s on-demand solution identifies inbound callers based on their phone numbers, and “screen pops” or displays the caller’s name and other information to the agent or operator when they take the call. Additionally, call center supervisors can use the call recording feature for proof of a transaction or quality control, and ensure that agents have the right scripts or “worksheets” to best answer customer questions and/or steer the customer into an upsell opportunity. Five9’s on-demand, hosted service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed multisite centers to act as one, regardless of geographic location.