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GoldMine IP Voice Suite was the first customer interaction solution to combine IP telephony and CRM from a single vendor. By bringing VoIP into a critical application such as contact management, FrontRange is enabling the SMB and distributed enterprise the opportunity to adopt enterprise-level technology without having to sacrifice enterprise-level resources. Multiple vendor solutions often break when one vendor changes its product, and fixing that integration takes time. FrontRange’s IP Voice system provides deep integration with GoldMine, and the integration always works because of the “single vendor” advantage. The greatest benefit of combining CRM and advanced phone system functionality is that implementations of VoIP telephony technologies, integrated with CRM, are making a traditionally complex and expensive process now easier and more affordable, which greatly accelerates the return on investment.
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