EagleACD
142 East 39th Street
NY, NY, 10016

http://www.eagleacd.com


Product Name: EagleACD

EagleACD has earned a reputation of being customer-centric and visionary. The basic idea is to move computing/ networking toward a utility pay-for-use model in which users can tap into vast pools of computing/networking power and use only what they need, only paying for the bandwidth processing/network connectivity and applications that are actually used. Based on customer needs, key parameters and product voids in the marketplace, Eagle developed what it calls the industry’s first truly innovative “pay-as-you-go” pricing scheme. This is a practical and cost-effective solution within the IP hosted contact center industry. Moving from a fixed-cost, asset-based payment plan to a variable non-asset based payment for minutes used is a marketing innovation. Clients pay for only the minutes they use. There is not a lot of extra billing for different items, no fixed monthly expenses per agent seat and no minimum.