UCN, Inc.
14870 Pony Express Rd.
Bluffdale, UT, 84065

http://www.ucn.net


Product Name: inContact

inContact is advanced contact handling software embedded in UCN’s national IP network. While many of the company’s competitors require the customer site to migrate to onsite IP phone technology, UCN’s customers have the option of using their existing TDM phone equipment, or UCN can interface to IP technology if the client has already made the commitment. The product offers a balanced blend of inbound and outbound contact handling features. Included in its basic cost is access to a rapid application development tool that enables IT departments to create customer contact handling flows quickly, or enables less technical business people to modify existing contact flows themselves. inContact offers a set of robust real-time and historical reporting tools, plus real-time monitoring and recording capabilities from a Web-based interface. UCN provides customizable management dashboards for arranging reporting windows to meet individual needs. The pricing model is simple and easy to understand, based primarily on user logins or configured stations and total required voice ports to support on-hold and in-process calls.