February 1998

CTI Briefs
   AVT Announces Digital Integration Support
   Cable Industry Formalizes Modem Certification Plan
   3Com Intros TV Phone
   e-Net, Unicent Join For Telephony-Enabled Desktop Solution
   MCI, France Telecom Trial Lucent’s Internet Telephony Server SP
   Telekol Begins Partner Program For VARs, Interconnects
   Telrad, CITEL To Develop CTI Telephone Products
   Dialogic’s CT-Connect Certified By Aspect’s Affinity Alliance
   Viking Call Auditor Records Up To 2,000 Calls
   Amati and Cadence Team Up On ASDL Design
   CLARiiON Delivers Storage Choices For MS Cluster Servers
   Aveo, Inc., Selects Castanet For PC-Based Telephone
   MMTA’s Voice/MultiMedia Division Elects New Chairperson
   Baraka IntraCom Debuts Video Communications Product
   Ultimate Privacy Stakes $1 Million On Effectiveness
   Westinghouse Joins With Infonet To Enhance Services
   HP Delivers ADSL Manufacturing Test Solution
   Ingram Micro Partners With CTI Consortium
   MCI OC-12 Connection To Move More than 2 Terabytes of Data Daily
   Datapoint Announces VIEWGate System With AVCD
   AnswerSoft’s Inter-Application Automation Software Adds to Call
   WebSonic Moves Into Thin Client Market

News

Motion Media Videophone Supports MS NetMeeting
Motion Media Technology announced support for application sharing via Microsoft NetMeeting on its mm220 ISDN videophone. The mm220 performs all audio and video processing, using NetMeeting only for its data conferencing capability. Splitting these tasks allows the mm220 to offer solid audio and video quality while enabling the PC’s processor to speed up the applications. The mm220 is aimed at business users who require good quality video telephony. Microsoft’s NetMeeting application sharing allows users at different locations to work on a single spreadsheet, file, or whiteboard. mm220 uses the H.320 international ISDN video conferencing standard. For more information, contact David Sykes at +44 (0) 1454 313 444.

Service Providers Support White Pine’s Conference Server Technology
White Pine Software, Inc., a provider of group conferencing software solutions for the Internet and corporate Intranets, announced it received commitments from leading Network Service Providers (NSPs) to evaluate and roll out its H.323 multimedia conference server software product, MeetingPoint. White Pine’s list of partners includes Best Internet, ComTech Consolidation Group, CompuServe, Concentric Network, Digex, GTE Internetworking, Time Warner Cable, UUNet, and Warpdrive Networks. Each provider will roll out the MeetingPoint technology in various ways, including pilot programs, evaluation communities, and direct service offerings to both corporate and consumer customers. MeetingPoint is also being backed by significant international partners, including Pannet of Taiwan, and Tele2, Sweden’s largest ISP, which will offer group conferencing services. For more information, contact Brian Lichorowic at 603-886-9050 x374.

Teltone Releases Advanced Module For Its Telephone Line Emulator
Teltone Corp. is shipping its Advanced Simulation software module for its Telephone Line Emulator. The Advanced Module allows up to 16 stored configuration settings; emulation of network conditions such as echo, white noise, and satellite delays; metering tones; and signal level measurement. The Telephone Line Emulator (TLE) is designed specifically for product development and product test applications. The TLE design consists of a base hardware platform with a software module providing programmable impairments, attenuation, impedance, and Type-2/3 Caller ID, using a serial interface for simple upgrades. The TLE allows testers to easily create their own program configurations via an intuitive Windows interface, and instantly modify programming parameters. The TLE is CE marked for European deployment. For more information, contact Mark Blazek at 425-487-1515.

MMTA President Predicts Huge CTI Market Growth Potential
The market for computertelephony integration (CTI) products and services is growing dramatically and will easily triple by the year 2000, predicted William R. Moroney, president and CEO of the MultiMedia Telecommunications Association (MMTA). Moroney cited MMTA research forecasting that the North American market for CTI software and hardware would grow from $885.9 million in 1996 to $2.38 billion in 2000. Moroney also included the following elements as part of his outlook:

• Most CTI growth will be at the client/server level.
• Distribution will be a key factor — the channel is essential to mass market acceptance and broad enduser education.
• Internet-related applications will become a CTI driver, with CTI making Web sites more productive.

For more information, contact Monique Aime at 703-907-7471.

Eicon Technology Intros External ISDN Modem
Eicon Technology Corp. introduced its external DIVA T/A ISDN Modem. This external terminal adapter combines the advanced functionality of Auto-SPID and Auto-Switch detection with AO/DI (Always On Dynamic ISDN) for flexible bandwidth management and advanced voice calling features. With full support for analog devices including standard phone and fax machines, the DIVA T/A ISDN Modem is designed to consolidate the SOHO environment into a single ISDN line, providing high-performance data transmission and secure access to corporate networks and the Internet. The modem has a throughput of 128 Kbps and up to 512 Kbps with on-board compression. Phone services supported include Caller ID, call waiting, holding, transfer, 3-way calling, and distinctive ringing. For more information, contact Chris Chilton at 514-745-5500.

SBE Announces wanXL Product Family
SBE, Inc., unveiled the wanXL WAN Adapter product family. The wanXL family consists of three PCIbased cards that provide high-performance router-less server connectivity between offices and between offices and the Internet on a broad range of platforms. The product line is targeted at providing connectivity for widearea networks, virtual private networks, Internet access, and application sharing. The SBE wanXL products are intelligent WAN adapters that deliver high-speed connectivity between servers, offices, or the Internet with minimal impact on server functionality or performance. The family includes: the wanXL 400, a fourport WAN adapter; the wanXL 200, a twoport version; and the wanXL 100 which has one WAN port and an optional Ethernet port. For more information, contact the company at 510-355-2000.

Tarantella-based Thin Client From Wyse Technology
Wyse Technology introduced a low cost thin client device named “SCOTT,” which provides multi-server UNIX enterprises with all the benefits of a true network computing environment. SCOTT is capable of displaying multiple applications using SCO’s new application broker, Tarantella, and has been designed to fill the gap between terminals and NCs with a simpler, more reliable, and less expensive solution. With all data securely managed from a central location, corporations employing heterogeneous computing environments can now deliver business critical applications including Windows, UNIX system, and mainframe 3270 and 5250 to a single desktop device. For more information, contact the company at 800-GETWYSE.

Genesys Alliance Enhances Canadian Telco Offerings
Genesys Telecommunications Laboratories, Inc., announced a strategic alliance with Connectivity Managed Network Services, Inc., a service organization and newly created joint venture between Bell Canada and NBTel interActive. By combining the service, delivery, and operations of Bell Canada and NBTel interActive with Genesys’ CTI products, Connectivity will provide CTI solutions as subscription-based services omitting the need for businesses to purchase additional hardware and software. In addition to offering Canadian businesses a “one-stop shopping” resource for CTI solutions such as screen pop, intelligent call routing, reporting, and outbound calling, this alliance also represents a significant step in the evolution of the telco from traditional voice carriers to valueadded solutions providers. For more information, contact Karine Hagen (Genesys US) at 415-437-1163.

Mediacom Intros Broadcast Video
Mail and Internet Telephony Products Mediacom’s MediaRing Mail is a product suite which provides for the capture, transmission, and display of video and voice messages over the Internet. It comprises MediaRing Composer which captures and sends the video and audio messages, and MediaRing Player which plays back messages. With MediaRing Mail’s streaming video technology, you can broadcast video and voice messages to multiple recipients, each only incurring a small 1KB file attachment. MediaRing Player is freeware and can be downloaded from www.mediacomtech. com.sg. MediaRing Talk is PC to PC Internet phone software. All calls are made via the party’s telephone number and can connect to any PC that is turned on and physically connected via modem to a phone line. The called party does not have to be logged on to a network. For more information, contact Eugene Tan at 650-631-6198.

Portable Bulk Call Simulator Announced By Zarak
Zarak Systems introduced a portable version of its Abacus bulk call simulator. Housed in a tower PC-style case, this mobile call simulator is fully compatible with the rack-mounted version, and uses the same plug-ins. The portable Abacus is used with a laptop computer for automated testing and statistical analysis on PBX, Central Office, cellular network, and voice mail systems. The system enables the custom creation of routines to generate, confirm, and evaluate calling patterns. Windows-based commands allow selection of analog, ISDN, E1, T1, or GR-303 interfaces. The system has six slots that can accommodate a mixture of these interfaces. For more information, contact 408-747-1400.

3Com Launches Next-Generation EdgeServer Pro Card
3Com Corp. announced its nextgeneration EdgeServer Pro card, a remote access server and edge application/ intranet server with dual Pentium Pro processors, up to 1GB RAM, and four times the hard disk capacity of current EdgeServer technology. This unique solution leverages existing EdgeServer technology in the Total Control system to efficiently deploy Windows NT RAS, security/firewall, and edge applications like Intranet, proxy, dialout modem pooling, and outbound faxing for users on the local-area network (LAN). EdgeServer Pro possesses the additional processing power needed to handle future applications such as voice over IP (VoIP), fax over IP (FoIP), and video conferencing. It also supports x2 (56 Kbps) technology, ISDN, RAS dial-back, and Multilink PPP for bonding multiple channels to increase bandwidth for remote users. For more information, contact the company at 800-NET-3COM.

GN Netcom/Unex Introduces CTI PC/Headset Adapter
GN Netcom/Unex, manufacturer of telephone headset systems, announced the availability of the GN Netcom PC/Headset Adapter, which allows hands-free access to many computertelephony integration applications. The adapter directly connects any GN Netcom headset to a PC sound card, enabling the user to take full advantage of the computer’s audio capabilities, including voice annotation and voice recognition. “The GN Netcom PC/Headset Adapter is an ideal headset solution for the emerging SOHO market, as well as for professional call centers moving into computer telephony,” noted Ronald Nutter, GN Netcom/Unex product manager. “The Adapter provides users of PC sound card applications with the same hands-free capability experienced by traditional headset users.” For more information, contact the company at 800-826-4656.

APC Intros Greater Functionality For LAN Server UPSs
American Power conversion is increasing the functionality of its value-oriented uninterruptible power supplies (UPS). The enhancement to the Smart-UPS product line, which will replace APC’s Smart-UPS 420 and 650 products, is designed for small-business and LAN servers, and is also ideal for small office/home office, department, and desktop servers. By bundling PowerChute Plus power management software with each UPS, the new SmartUPS 420 and 640 provide the complete cost-effective solution for server power protection. The userfriendly software performs automatic unattended system shutdowns as well as diagnostic features such as UPS testing/ status and remote UPS management. For more information, visit the company’s Web site at www.apcc.com

Patton Electronics 2700 Series Connects WAN Hardware
Patton Electronics Co. is shipping a plug-in T1/E1 CSU/DSU. The Patton Model 2700 Series connects WAN hardware to a full T1, full E1, or fractional T1/E1 (Nx64) telco circuit. Called MicroLink, the Patton Model 2700 Series is small enough to plug directly into the WAN port of a router, network switch, or multiplexer with the need for a patch cable. Four models are available with the 2700 Series:

• Model 2700 MicroLink-T1 supports a single T1 connection at a data rate of 1.544 Mbps.
• Model 2710 MicroLink-T1 adds support for fractional T1.
• Model 2705 MicroLink-E1 supports a single G.703/E1 link at 2.048 Mbps.
• Model 2715 MicroLink-E1 adds support for fractional E1.
  All four modules are available in V.35 (M/34 male) or RS-422/RS-530 (DB-25 male) versions.

For more information, contact the company at 301-975-1000.

Rockwell Announces 1Mbps Digital Modem Technology
Designed with the consumer in mind, Rockwell’s Consumer Digital Subscriber Line (CDSL) modem technology offers an affordable, 1Mbps solution for Web browsing and remote computing over standard telephone lines. Rockwell believes Consumer DSL represents the next logical step after K56flex modems, and unveiled the technology early in the standards development process in order to solicit the broadest possible industry participation among the companies who must collectively define an interoperability standard for it. The elimination of splitter requirements at the customer premises also allows CDSL technology to maintain a continuous connection between the PC and the phone company. This will make it possible for PC users to be on a phone call at the same time they’re connected to the Internet using the same standard line. For more information, contact Eileen Algaze at 714-221-6849.

Bosch Telecom Presents Integral T1 Phones
Bosch Telecom, Inc., introduced its Integral T1, a new generation of digital telephones. The phones include the following features:

• Connect directly to a PC.
• Capable of high-speed ISDN transmission.
• Clear LCD screen shows user prompts and an application selection menu.
• Five phone models ranging from economy to executive sets.
• Customer-supported telephone features such as dialing from Windows and integrated answering machine on highend models.

The features of the digital phones are controlled by software, and new and optimized features are provided by Bosch. For more information, contact the company at 908-769-8700.

Rockwell’s Chipset Combines Modem Technology And Advanced Audio
Rockwell’s RipTide solution includes a full complement of modem functions, mainstream audio capabilities, and advanced wavetable synthesis features for next-generation, audiointensive applications such as 3-D multiplayer gaming and interactive music. Optimized for Intel’s next generation of Pentium II and MMX processors due on the market during the second half of 1998, RipTide leverages the power of the 33 MHz PCI bus to boost system performance and powermanagement capabilities. RipTide supports all standard modem modulations including V.34 and K56flex, while providing the full range of audio capabilities in support of Intel’s Audio Codec 97 2.0 (AC97) specification for PC audio and communications. The RipTide Audio/Modem 97 (AMC97) codec also includes features such as dedicated handset and microphone support, 3D spatialization/ bass boost, and two-line modem support for enhanced communications capabilities. For more information, contact Eileen Algaze at 714-221-6849.

NetCorp Ethernet Switches Target Niche Markets
NetCorp, Inc., introduced two Ethernet switching products which respond to specific niche markets that need to transport real-time multimedia traffic over current Ethernet LANs. The VIPswitch (Voice and Video over IP) recognizes and transmits multimedia high-priority traffic over conventional data traffic streams. The power behind the VIPswitch permits flicker-free, real time video conferencing (over IP) to the desktop PC, no matter how congested the LAN. The VIPswitch supports multimedia protocols and applications such as RSVP, RTP, the H-32x series, NetMeeting, Intel Proshare, CUSeeMe, and others. The PICOswitch is a lowcost 8-port Ethernet switch, guaranteeing 10/20 Mbps, half/full duplex and full bandwidth, to each port. For more information, contact Radu Kimelman at 514-923-4040 x32.

GoldMine 4.0 Adds Back-end Scalability
Building on GoldMine 3.2 for Windows 95 and Windows NT 4.0 contact manager for workgroups, GoldMine Software Corp. announced the GoldMine 4.0 product family, featuring the new GoldMine 4.0 client/server for SQL databases. GoldMine’s new product family also includes a GoldMine 4.0 dBase IV version. All the new GoldMine 4.0 products offer improved usability and increased speed for the standalone user, while GoldMine 4.0 client/server adds SQL support and enterprise scalability. GoldMine 4.0 client/server allows users to re-host information from its industry-standard dBase IV format to a wide variety of SQL databases, including Microsoft SQL Server (BackOffice), Oracle, Sybase, Informix, and Interbase. Written in C++ and optimized for Windows 95/NT, GoldMine 4.0 shares 90 percent of the same code pool as the award-winning GoldMine 3.2. For more information, contact the company at 310-454-6800.

Siemens Adds Expanded Virtual Group Application Suite To Call Centers
Siemens Business Communication Systems unveiled R�sum�Routing release 2, an enhanced version of its virtual group call routing solution that offers greater efficiency in call routing and call center management. Built on a Microsoft Windows NT platform, the product features an expanded suite of applications that enable call center managers and agents to better evaluate and improve service and utilization of their resources. R�sum�Routing creates a profile of each incoming caller using infor-mation from the telephone network (ANI/DNIS), response to voice prompts, information in the customer database, or a pre-defined profile stored in a server application. The call is routed to a temporary or virtual group of agents whose profiles best meet the needs of the caller. Once the call is routed, the virtual group is disbanded. For more information, contact Ed Rebello at 408-492-6999.

Ericsson Launches 56 Kbps Modem With Voice Mail
Ericsson’s new modem, Ericsson K 56DTVoice, for speeds up to 56 Kbps, offers a range of new functions for small offices and home offices (SOHO) and to teleworkers. This fast modem is now available in Sweden and will be launched shortly throughout Europe. The modem also functions as an answering machine and then uses the PC hard disc to store incoming calls. The answering machine can be remotely monitored. The voice mail function follows the IS-101 AT+V standard and offers an array of advanced voice mail functions. For instance, incoming messages can be stored at different locations or be diverted to other phone numbers. Equipped with earphones and a microphone, the modem works like a telephone over the voice network and can be used for ordinary calls as well as three-way or conference calls. The modem can also be used as an Internet phone together with the software which comes as part of the package. For more information, contact Peter Walan at +46 8 422 1545.

Genesys Announced Enhancements To CTI Product Suite
Genesys Telecommunications Laboratories, Inc., announced Genesys 5.0. The Genesys 5.0 suite of products provides an architecture which integrates diverse media types — including voice, video, data, and the Internet — in real-time. The following are new features in the 5.0 product suite:

• Enhanced Reporting: Objectbased, real-time monitoring as well as business reporting and decision making through out-of-the-box reports.
• SNMP Support: Ability to manage T-Server and all CTI Server applications as standard nodes on the network.
• Internet and Video Applications: Multimedia applications creating new channels for customer contact.
• Improved Performance: Increased number of agents supported.
• Universal API Library: Enables all TServer client applications to operate interchangeably with any switch.
• SSL Security: Ability to protect valuable customer and business data through encryption of data sent over TCP/IP.

For more information, visit the company’s Web site at www.genesys-lab.com

DSC Communications and Efficient Networks Partner For ATM/ADSL Solutions
DSC Communications Corp. and Efficient Networks, Inc., announced a strategic joint marketing and development agreement designed to offer ADSL service providers with an end-toend solution for deploying ATM-based DSL services. Under the terms of the agreement, DSC Communications will OEM Efficient Networks’ SpeedStream 3030 ADSL PC adapter as a CPE solution to complement its own Litespan Optical Loop Carrier, a SONET-based TR-303 Digital Loop Carrier. The SpeedStream 3030 is a PCI bus adapter which transmits data as ATM cells over ADSL subscriber lines. Efficient and DSC will also jointly develop next-generation xDSL technologies for future applications. Each company will provide resources to develop fully interoperable end-toend xDSL solutions, including, but not limited to, symmetric, consumer, and very-high-speed data rates. For more information, contact Lori Hicks (Efficient Networks) at 972-991-3884 or Julie Williams (DSC Communications) at 972-519-3089.

RADCOM Announces IP Blaster for Testing ATM IP Routers
RADCOM announced the release of its new IP Blaster software which provides network managers the ability to transmit IP packets at up to 353,000 pps in order to test layer 3 switching and IP routing. As ATM is further deployed, the use of ATM attached routers is more common. Routers are used to interconnect multiple segments of a network, and IP is the protocol of choice in today’s networks. The IP Blaster tests ATM IP routers to improve performance and avoid potential traffic bottlenecks. It runs on RADCOM’s RC-155-C ATM analyzer and Prism series analyzers. For more information, contact Avi Zamir at 201-529-2020.

NEC Licenses Spyglass Embeddable MicroServer
NEC Corp. has partnered with Spyglass, Inc., to add Web accessibility to office equipment by licensing Spyglass MicroServer, a small footprint, embedded Web server. NEC’s Microcomputer Software Engineering Laboratories is evaluating Spyglass MicroServer for a number of office equipment pieces and other nonPC device applications. Embedding Spyglass MicroServer makes it possible to use the Internet to manage, configure, and perform remote diagnostics on nearly any non-PC device, including those with limited memory and processing power. Any off-theshelf Web browser can communicate with Spyglass MicroServer, allowing users to monitor and control the product in which it has been embedded. The technology makes it possible to bring traditionally non-networked devices, such as copiers, online, and to add Internet connectivity to products and systems that have used other proprietary or complex communications networks. For more information, contact Spyglass at 630-245-6500.

Clarify Announces Web-based Customer Support Suite
Clarify, Inc., announced enhancements to its ClearExpress line of Web-based customer support products. The new release, ClearExpress 2.0, includes Clarify’s first Javabased client: ClearExpress WebUser. ClearExpress 2.0 is now included as part of Clarify’s ClearSupport and ClearHelpdesk systems. ClearExpress WebUser is a compact Java applet that allows real-time access to the functionality of Clarify’s customer support and help desk applications. The module enables remote sales people, traveling account managers, telecommuters, and others to access Clarify’s ClearSupport and ClearHelpdesk systems over the Internet or a corporate intranet. For more information, contact the company at 408-573-3000.

Sony Desktop Video Conferencing Unit Now Supports Windows NT
Sony Electronics announced an upgrade of its TriniCom 500 desktop video conferencing system to support the Windows NT Workstation 4.0 system. The upgrade will be available through the first quarter of this year through a software download to all existing users, and will be included in all future shipments of the product after that time. The TriniCom 500 also supports Windows 95. The Trinicom 500 system offers a range of communication systems, including video conferencing, PCphone capability, and H.323 LAN access. It also includes software to support T-120 data collaboration and allows the user to add a 3xBRI board to support improved video quality at 384 Kbps connectivity. For more information, contact the company at 800-686-SONY.

TELES Implements Video Conferencing Over ISDN And The Internet
TELES Corp. announced an ISDN desktop multimedia system that makes high-quality video conferencing over ISDN and the Internet practical and affordable for telecommuters and small businesses. TELES’ ISDN Multimedia Kit has everything users need to conduct video conferencing sessions over ISDN, the Internet, or corporate Intranets. Designed for Windows 95, the kit has an $899 list price and includes TELES’ Vision B5 PCI Multimedia boards — a single board ISDN terminal adapter, video capture card, and sound card with audio compression. With support for Microsoft’s Video for Windows interface, users can get up to 30 frames per second video capture and use popular Windows 95 multimedia and video editing software. For more information, contact the company at 650-652-2800.

Quintus Acquires Nabnasset, Enhances Call Center Products
Quintus Corp., a provider of customer management software for call centers and help desks, announced the company has acquired Nabnasset Corp., a provider of computer-telephony integration (CTI) software. Nabnasset will operate as a whollyowned subsidiary of Quintus. The acquisition positions Quintus in three of the industry’s most rapidly expanding areas of growth: computer telephony, customer service, and the Internet. Quintus offers award-winning CustomerQ, the software foundation that provides efficient collection and management of customer activities and relationships in call center and help desk environments. Nabnasset provides VESP (Voice Enhanced Services Platform), a client/server software solution that integrates voice and data from PBX/ACDs, IVRs, predictive dialers, and customer applications into a single, highly coordinated call center platform, which allows for effective routing of information for personalized customer care. For more information, contact the company at 800-337-8941.

Nova CTI Announces Web-based NovaMax
Reporter And Explorer Nova CTI announced additions to the Nova Max Suite of CTI call center solutions: NovaMax Web Reporter and NovaMax Web Explorer. The Internet or corporate Intranet offers new reporting and exploring ability for users who need to monitor their call center on a regular basis. NovaMax Web Reporter and Web Explorer are accessed through a Web browser, and reports can be reviewed while connected to the Internet, or can be downloaded to be read offline. NovaMax Web Reporter and Web Explorer deliver “publish as HTML” features, giving the capability for completed reports to exported to HTML files, as a scheduled event or in an ad-hoc manner to be viewed by any user or administrator. For more information, contact Dick Callahan at 800NOVA CTI.

CCS Offers ACD Product For Call Centers
Computer Communications Specialists, Inc., a supplier of interactive voice and data processing systems, is shipping its LANbased SoftACD automated call distribution software serving small- to midsized call centers with fewer than 50 seats. The SoftACD operates on the CCS FirstLine IVR system, offering companies the combined functionality of an ACD and an IVR system with an affordable price tag. Features include skills-based routing, an optional supervisor console, plus wallboard and reporting options. The SoftACD is also TAPI-compliant. CCS’ SoftACD application software begins at $12,000 (FirstLine system pricing not included). For more information, contact Teresa Whitman at 800-227-7227.

Rockwell Enhances Convergence Desktop Suite
Rockwell Electronic Commerce Division announced enhancements to Convergence 3, a suite of agent desktop applications that allows anyone using a phone and a networked PC to become a fully functional call center agent. The software suite also provides international language support, making it easier for call centers to manage agent desktops in multiple languages. “The enhancements to Convergence 3 reflect major improvements Rockwell made to its acclaimed Spectrum Release 6 ACD,” said Lorri Weston, director of marketing, Call Center Systems. “Regardless of whether agents are working at home or using an existing PBX phone in the office, Convergence 3 provides call centers with the greatest flexibility to handle seasonal traffic increases, unexpected call volume increases, and disaster management and recovery, as well as day-to-day operations.” For more information, contact Mike Collyer at 630-227-8212.

DataViews 9.8 for Windows Brings Real-Time, Interactive GUI To Web
DataViews Corp., a developer of tools for building graphics to monitor and control real-time processes, launched DataViews 9.8, which includes a new Web-enabled version of its dynamic data visualization development tool (DDVT). DataViews 9.8 features WebDataViews, an addon component which allows developers to animate and display real-time graphical applications on a Web browser using Netscape Navigator or Microsoft Internet Explorer. It also features open database connectivity (ODBC) support, enabling developers to more easily connect to databases such as Oracle or Sybase. DataViews 9.8 is available for Windows NT 4.0, Windows 95, and UNIX. For more information, contact Kevin Hassett at 413-586-4144.

Pronexus Announces VBVoice v3.0
VBVoice version 3.0 introduces a series of ActiveX client/server controls that enable the deployment of custom applications for the business call center. VBVoice has a robust, multithreaded design, and its architecture is capable of supporting high-density IVR applications scalable up to 192 channels. All of the following functions can be built with a drag and drop interface:

• Call ID and DID/DNIS passing to support intelligent routing options.
• Distributed COM messaging to deliver call data throughout the enterprise.
• Remote operators connecting the server to manage applications more efficiently.
• Enhanced support for agent login, activity monitoring and control, call treatment, and screen-based message waiting/display control.

For more information, contact Marc Wolvin at 613-839-0033 x525.

IMA Announces CyberEDGE 2.0 For Web-based Call Center Apps
IMA, a provider of enterprise customer interaction software for call center automation, announced the release of CyberEDGE 2.0 for Webenabled call centers. This updated version addresses corporate demand for Web-accessible, CTIenabled, front-office applications for sales, marketing, and customer service that support secure Internet transactions, network computers (NCs), Intranets, virtual call centers, remote agents, and customer selfservice. CyberEDGE features a scalable, thin-client architecture that provides real-time Web access to the robust functions available in applications built with IMA’s EDGE. EDGE is a CTI-enabled suite of applications and tools for call center automation that allow companies to create a communications center for customer interaction in the enterprise. For more information, contact Bob Ventresca at 203-925-6878.

Dialogic Adds Automatic Speech Recognition Solution Supporting Windows NT
Dialogic announced a highdensity automatic speech recognition (ASR) platform, supporting Microsoft Windows NT. The 32-channel, singleslot PC solution is based on speech recognition technology from Voice Control Systems, running on the Dialogic Antares 2000/50 DSP platform. This solution enables developers to rapidly create speech-enabled applications for the public network, such as voice-activated dialing and 900 number services. The VCS ASR technology supports over 40 languages and a unified set of APIs across a broad range of operating systems. This solution guarantees the scalability required by mission-critical communications applications, such as IVR, call center solutions, wireless and wireline voiceactivated dialing systems, personal assistant services, and international callback operations. For more information, contact the company at 800-755-4444.

Retail Store to Carry NDC Communications’ SOHOware Line
NDC Communications, Inc., announced its SOHOware line of networking products for the small office/home office market will be carried nationwide by Micro Center, a technology retailer based in Ohio. SOHOware products emphasize ease-ofuse and are designed for users who do not have specific knowledge of networking. Products in the SOHOware family include a network starter kit, network hubs, a print server, and a variety of network interface cards. The products are targeted to small business with 2 to 20 employees who need to implement a network, but are looking for a more affordable option than hiring networking personnel. For more information, contact the company at 800-632-1118.

FaxExpert From Genoa Allows For Testing Of New Fax Device Or Service
Genoa Technology announced the release of FaxExpert, a third-generation testing system for devices and services which employ facsimile protocols. FaxExpert was developed to provide fax developers and integrators with everything they need to test a new fax device, in one package. It provides the ability to create and test cases, automate test case execution, and analyze test results. FaxExpert is based on Genoa’s newest test architecture — Windows 95/NT client/server. The FaxExpert Server incorporates a dedicated 486 processor and Rockwell fax modem chip to generate and receive fax calls. Also incorporated into the server are serial and TCP/IP connections, which allow it to be connected either locally or placed anywhere on network. For more information, contact Mike Moldovan at 805-531-9030.

Aspect Unveils Foundation Architecture For Call Center Solutions
Aspect Telecommunications announced a new foundation architecture that will simplify the integration necessary to build and maintain today’s multisystem, multisite, multivendor call center environments. Aspect’s new foundation architecture consists of a set of open, standardsbased components that are designed to ease integration with existing technology and reduce the time and cost of developing and implementing next-generation call center applications. Aspect’s five foundation com-ponents — Aspect OpenMedia Software, Aspect OpenMedia Module, Aspect Architect software, Aspect Integrated Applications Module, and Prospect CTI (comput-ertelephony integration) software — allow for the creation of innovative, customized solutions that integrate with existing call center products and services. For more information, contact Sandra Potter at 408-325-4137.

Artisoft Introduces New CoSession Remote 32 Version 8
Artisoft, Inc., announced CoSession Remote 32 version 8, the latest version of its CoSession Remote software that allows users to access and control remote PCs from any location. With CoSession Remote 32, a wide variety of users, including mobile workers, telecommuters, Internet users, end-user support providers, and network managers can quickly and easily transfer files, run applications, conduct keyboard or voice conversations, and observe the operations of a distant user. New features in CoSession Remote 32 include support for Windows NT 4.0 and Windows 95 operating systems, integrated voice chat, and enhanced security features. In addition, a modular design optimizes remote control performance, and provides flexible communication options through drag and drop configuration and the use of Quick Start Wizards. For more information, contact the company at 800846-9726.

WebLine Debuts Software Solution For Interactive Telebusiness
WebLine Communications Corp., a developer of software solutions for interactive telebusiness, introduced WebLine, a Java-based application that lets companies increase sales and service effectiveness by integrating the ease of telephone contact with the interactive presentation capabilities of the World Wide Web. Aimed at sales and service organizations and call centers, the first release of WebLine allows sales and service representatives to visually interact with remote prospects or customers over the Web using any Javaenabled browser while conducting a telephone conversation. WebLine lets users share Web pages, demonstrate software, and fill out forms with remote prospects or customers during any telephone call. This allows agents and salespeople to eliminate the multiple rounds of calls, faxes, email, and in-person meetings typically required to qualify prospects, close sales, and provide customer service. For more information, contact Marcie Lascher at 617-272-9979 x106.

Barclays’ Telebanking Opts For Racal Voice Recorders
Racal Recorders has supplied Rapidax Ranger recorders for Barclaycall’s new call center at Salford, Manchester. This is linked with the existing call center at Walsgrave, Coventry, which already operates nine Rapidax Rangers — allowing agents at one site easy access to calls stored at the other. The networked recorders at each site are linked via a wide-area network, with a separate circuit for the replay of messages. The recorders have been fitted with high-capacity 4GB hard disks, providing 1,100 hours of instant online access to messages per recorder, allowing supervisory staff to carry out comprehensive checks and controls on large volumes of transactions without recourse to archive tapes. For more information, contact Mish Desmidt at +44 01344 388069 or [email protected]

Alternative Long-Distance Services From Inter-Tel.Net
Inter-Tel, Inc., debuted InterTel. net, a network of IP gateways. Inter-Tel.net is a low-cost, alternative long-distance network that uses managed bandwidth from large backbone providers and InterTel’s Vocal’Net IP gateway to transparently route traffic over its network for potential savings on long distance. Inter-Tel’s Vocal’Net IP gateway provides the basis of the InterTel.net network. Using Internet protocol, the gateway bridges the PSTN and IP data network. It enables organizations to communicate fullduplex, and is currently available for calls between the following cities: Phoenix, San Jose, New York City, Chicago, Los Angeles, and Washington, DC. For more information, contact Steven G. Mihaylo at 602-302-8900.

Ikon’s New Versions of MobileCHOICE Messenger
IKON Office Solutions, Technology Services has announced enhanced features and services for IKON’s Mobility Services value-added wireless network, and new versions of MobileCHOICE Messenger, wireless client software for Microsoft Outlook and Windows CE. IKON’s Mobility Services and MobileCHOICE software extend the vision of the “Office of the Future” by enabling users of Windows 95, Windows NT, and Windows CE to leverage Internet email, faxing, and paging services through today’s popular wireless data networks. Users of the upgraded services and wireless client software get the additional benefits of enhanced messaging, a modular design, wireless Web access, and improved administrative tools. For more information, contact Chris Spear at 520-577-2661.

.comfax Launches NetDispatcher “Black Box” For Fax Machines
.comfax unveiled NetDispatcher, a product that enables conventional facsimile machines to securely transmit documents over the Internet. NetDispatcher, a fax-to-fax Internet device, allows users to bypass long-distance service providers. NetDispatcher customers can obtain an instant snapshot of their accounts by logging on to the .comfax Web site, which displays real-time status of transmissions, balances, and other information. The device (nicknamed “black box”), installs in seconds between a telephone jack and fax machine, just as an answering machine would. No computer hook-ups are required — NetDispatcher contains all the hardware and software required to access the Internet. For more information, contact Ben Feder at 212-385-5351.

DataBeam Intros Learning Server For Interactive Internet Training
DataBeam Corp. announced the availability of the DataBeam Learning Server, a software-only server that enables the delivery of live, interactive training over the Internet or corporate intranets. Built specifically for the distance learning needs of corporate training departments, the server provides remote communications technology at a low price. The Learning Server provides the facilities trainers need to deliver live, online training successfully, including course scheduling, catalog and registration, Java-based virtual classrooms, record and playback sessions, electronic file posting and retrieval, interactive group breakout sessions, and links for self-paced materials. The DataBeam Learning Server runs on Microsoft NT Server version 3.51 and up, and works in conjunction with any common Web browser. For more information, contact the company at 800-877-2325.

COMMUNICATE! PRO Adds Internet Capabilities For Power SOHO Market
01 Communique Laboratory, Inc., introduced COMMUNICATE! PRO, the latest addition to the company’s COMMUNICATE! family of software products. COMMUNICATE! PRO is an all-inclusive communication software package for Windows 95/NT for professional power users with Internet requirements. The product features a comprehensive set of communication tools including telephone answering and speaker phone, fax, Internet email, contact management, and data communications. COMMUNICATE! PRO includes advanced Internet capabilities such as an Internet phone and the ability to launch your Web browser, all under the same easy-touse interface. Other new features include a cost-saving fax-ondemand option, contact history, and pager dispatching. COMMUNICATE! PRO has a suggested retail price of $179.00. For more information, contact the company at 905-795-2888.

MCI Deploys New Global Network Management Platform
MCI unveiled a new network management platform that will improve the company’s ability to monitor the performance of its rapidly expanding global network, while saving millions in development and management costs. The new platform, known as IMPACT (Integrated Management Platform for Advanced Communications Technologies) is based on the TMN (Telecommunications Management Network) standard, and will provide substantial new management capabilities for MCI’s intelligent network, ensuring greater network reliability and improving support and service for customers using highbandwidth, broadband products and services. IMPACT is a key program helping MCI to accommodate and successfully manage the growth in data and voice traffic expected by MCI over the next several years. For more information, visit the company’s Web site at www.mci.com

Help Desk Systems’ Infra-Web Enhances Call Center Support and Service
Help Desk Systems’ Infra-Web is a customer support application that provides dynamic interaction with the Infra database using industrystandard Web browsers. It enables dispersed support resources to access a company’s core customer support and service system from any workstation running a Web browser. The application provides a range of functionality, including call logging, call tracking and escalation, knowledge base, email, and pager services. The InfraWeb product integrates the Web Server with the Infra database, which can reside on any of the supported industry standard RDBMSs (SQL Server, Sybase, SQLBase, or Oracle). For more information, contact the company at 562-596-8110.

PureSpeech Renames Auto Attendant to Pure ReQuest!
PureSpeech, Inc., announced the availability of Pure ReQuest! Pure ReQuest! is a turnkey, speechenabled, auto attendant solution. It works with most PBX and hybrid switches through an analog port. Callers simply say the person’s name or desired department and their call is automatically forwarded to the correct extension. Targeted for Fortune 2000 companies, the initial configuration of Pure ReQuest! supports up to a thousand employee names and will be scalable to accommodate thousands of names. Running on Pentium processors with Dialogic Antares boards, Pure Request! offers advanced features such as speech and touchtone barge-through and n-best confidence measures. The product includes extensive administration tools such as the remote access diagnostics that allow for immediate trouble shooting. For more information, contact Judy Anderson at 617-441-0000.

AFC and 3COM Trial ADSL Advanced Fibre Communcations,
Inc., and 3Com announced they have begun field trials delivering ADSL service using AFC’s flagship product, the UMC 1000 3rd Generation Digital Loop Carrier. The 3GDLC features 6.2 Gbps bandwidth and can deliver costeffective xDSL service over copper, fiber, coax, and radio transport media. The AFC/3Com integrated end-toend solution using the UMC 1000 3GDLC marks the first deployment of 3Com’s VIPER-DSL with any Digital Loop Carrier platform. The VIPER-DSL is a multi-user modem that supports work groups on an Ethernet LAN. The field trials are a result of the strategic alliance between AFC and 3Com. The joint development will leverage both of their expertise in local loop access and customer premise equipment to continue to deliver integrated end-toend xDSL solutions. For more information, contact Brian D. Johnson at 408-326-1962.

Ericsson Predicts Residential Digital Access Market Will Triple
Ericsson is forecasting that the digital access market is set to triple over the next five years with the launch of BT’s Home Highway. Home Highway is a digital communications service that will transform a customer’s existing telephone line into a high-speed Internet and multimedia connection. Using digital access technology supplied by Ericsson, Home Highway operates over existing BT telephone lines at speeds several times faster than the fastest modem. Customers can upgrade to digital access without forfeiting PSTN supplementary services or changing their existing telephones and numbers. The service is easy-to-install — customers simply plug in their existing telephone equipment and computers in much the same way as they do today. For more information, contact Paula Wagstaff at +44 1444 234354.

SmartLink Announces Single-Chip 112 Kbps Dual Line Analog Fax/Modem
Software modem developer SmartLink introduced a high-speed modem called the MODIO 112x. The MODIO 112x is designed for users who have multiple phone lines and need high-speed 112 Kbps point-to-point faxing and document transfer capabilities. The modem provides near-ISDN connection speeds, and users can send faxes and use the Internet simultaneously at up to 56 Kbps during the same online session. The SmartLink achieves 112K speeds using its software-based technology to multiplex two standard analog telephone lines. Only the RJ11 phone jacks are doubled, which reduces the cost of the product over hardware-based dual-line modems. For more information, contact Peter Tsepeleff at 408-941-7900.

Nortel Offers Enhanced Features and Bandwidth To Power Networks
Nortel released version 5.0 of Nortel Symposium Multimedia Conferencing, with enhanced video quality and additional capabilities including new T.120 data applications, frame-grabber features, and new bandwidth options and connections. The new capabilities enable users to add quality voice, data, and video to their Nortel Power Network through a complete multimedia conferencing system. Symposium Multimedia Conferencing is compliant with H.320 and T.120 data applications and includes a full suite of applications such as whiteboarding, application sharing, file transfer, chat, directories, call logs, and a graphic interface to most popular voice mail systems. For more information, visit the company’s Web site at www.nortel.com

L&H Intros Integrated Continuous Dictation and Command and Control Product
Lernout & Hauspie Speech Products unveiled L&H Voice Xpress, a continuous dictation product for document creation, formatting, and editing. Voice Xpress allows users to quickly and easily create, format, and edit documents by voice. The new product, which adheres to Microsoft’s speech programming interface (SAPI) standard, employs advanced continuous speech recognition and natural language processing technology, allowing speech to serve as a user interface for document creation and editing on a personal computer. Users who regularly draft documents on a PC will immediately derive benefits from Voice Xpress, regardless of skill level. Voice Xpress users can achieve dictation rates of up to 140 words per minutes. For more information, visit the company’s Web site at www.lhs.com

AlphaNet Launches Commercial Voice Over Data Global Network
AlphaNet Telecom, Inc., became one of the first international telecommunications providers to offer carriers wholesale end-to-end transport of voice, fax, and data over global high-speed data networks. Combining its proprietary technology and the EQUANT/SITA global frame relay network, AlphaNet’s Global Carrier Services (GCS) offers emerging and established landline and wireless carriers traditional circuitswitched voice quality and network reliability with the savings and efficiency of packet-switched technology. GCS is made possible through Mondial, AlphaNet’s digital voice-into-data conversion, compression, and routing technology. With points of presence operational in twelve countries, GCS offers worldwide traffic distribution. For more information, contact Claude Samson at 416-413-4404.

Contigo Software, MultiLink Collaborate On Audio Conference, Internet Presentations
Contigo Software, a developer of Web-based presentation products and services, announced they will collaborate with MultiLink to integrate Contigo’s Internet-based presentation technology with MultiLink’s System 70 audio conferencing bridge. Using MultiLink’s Web interface toolkit, Contigo has incorporated the ability to schedule audio conference calls and control System 70 audio bridges via the Internet, from within their Itinerary Web Presenter software. In addition, Itinerary Web Presenter enables MultiLink users to supplement audio conference calls with Microsoft PowerPoint and Corel Presentations slide shows, Web-based document delivery, chat, and collaborative Web browsing. For more information, contact the company at 619-278-5900.

CCS Offers ACD Product For Call Centers Computer Communications
Specialists, Inc., a supplier of interactive voice and data processing systems, is shipping its LAN-based SoftACD automated call distribution software serving small- to mid-sized call centers with fewer than 50 seats. The SoftACD operates on the CCS FirstLine IVR system, offering companies the combined functionality of an ACD and an IVR system with an affordable price tag. Features include skills-based routing, an optional supervisor console, plus wallboard and reporting options. The SoftACD is also TAPI-compliant. CCS’ SoftACD application software begins at $12,000 (FirstLine system pricing not included). For more information, contact Teresa Whitman at 800-227-7227.

CTI Briefs

AVT Announces Digital Integration Support
Applied Voice Technology announced four new telephone integration modules that extend the functionality of AVT’s family of computer telephony applications when used in conjunction with Lucent, Mitel, Nortel, and Panasonic telephone systems. New features include support for Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), as well as visual menu support via the telephone display. For more information, contact the company at 425-820-6000.

Cable Industry Formalizes Modem Certification Plan
Cable Television Laboratories, Inc., and its members have established a formal path of certification for cable modem equipment suppliers to obtain an “interoperability seal” for their high-speed data delivery devices based on the MCNS/DOCSIS specification. Data Over Cable Service Interface Specification (DOCSIS) defines interface requirements for cable modems involved in highspeed data distribution over a cable television network. For more information, contact Mike Schwartz at 303-661-9100.

3Com Intros TV Phone
3Com will introduce Bigpicture TV Phone — a simple videophone solution, enabling person-to-person videoconferencing using ordinary telephone and television equipment. Bigpicture TV Phone is a self-contained unit, including a powerful video communications processor (VCP) chip, a digital video camera and a highperformance analog modem. The Bigpicture Video Kit ships complete with a 30 fps video capture board, video/voice fax V.80 x2 upgradable modem, color video camera, and a suite of video communications and editing software. For more information, visit the company’s Web site at www.3com.com

e-Net, Unicent Join For Telephony-Enabled Desktop Solution
e-Net, Inc., announced the signing of a letter of intent with Unicent Technologies, a personal computer manufacturer, to provide its Telecom 2000 suite of products for the production of a data telephony network PC. Unicent will market the product under its Avanta line, which provides complete data and telephony networking solutions on a single infrastructure at the desktop for small- to midsized businesses. For more information, contact Paul D. Feldman (e-Net) at 301-770-6433.

MCI, France Telecom Trial Lucent’s Internet Telephony Server SP
Lucent Technologies introduced its Internet Telephony Server SP (Service Provider), a solution for communications service providers that lets consumers and businesses make calls over the Internet using ordinary phone and fax machines. MCI and France Telecom each plan to trial Lucent’s new platform, and GTE Telephone Operations plans to conduct a laboratory evaluation of the platform beginning in May. For more information, visit the company’s Web site at www.lucent.com

Telekol Begins Partner Program For VARs, Interconnects
Telekol Corp. announced its new VAR-Connect partner program for value-added resellers and interconnects. Partners reselling Telekol’s IntegraX can now offer seamless client/server-based unified messaging for Microsoft Outlook and Exchange. Telekol’s partner program provides benefits including qualified leads, priority service and support, sales and technical training, co-op marketing benefits, and more. For more information, contact Jeanne-Elise M. Heydecker at 617-487-7100 x146.

Telrad, CITEL To Develop CTI Telephone Products
Telrad UK and CITEL Technologies entered a joint development agreement to design and develop a range computer-telephony integration products for the Telrad line of phone systems. The agreement will combine CITEL’s pc phoning technology with Telrad’s ISDN telephone systems to produce three products: a PC attendant console, a PC phone, and a PC turret for use with Telrad’s ACD capability for call center agents. For more information, contact Philip D. Hill (CITEL) at +44 (0) 115 940 5444.

Dialogic’s CT-Connect Certified By Aspect’s Affinity Alliance
Dialogic announced its CTConnect server software has been certified by Aspect Telecommunications’ Affinity Alliance program to run with the Aspect ACD System. CTConnect offers call center developers a flexible, customizable development tool to create applications that efficiently manage and monitor incoming and outgoing calls. Certification is based on stringent specification and testing of products to demonstrate their interoperability with Aspect enabling technologies. For more information, contact Carl Strathmeyer (Dialogic) at 781-933-1111 x202.

Viking Call Auditor Records Up To 2,000 Calls
Viking Electronics introduced its CA-4 Call Auditor. The auditor works with any analog phone system and can monitor and record the call activity on up to four lines simultaneously. The CA-4 records the number dialed and time, date, and length of the call. The storage buffer can hold 2,000 entries, and the built-in RS-232 data port can download the stored information in ASCII delimited text file format. For more information, contact Rachel Olsen at 715-386-8861.

Amati and Cadence Team Up On ASDL Design
Amati Communications Corp. and Cadence Design Systems, Inc., signed a long-term, multi-million dollar agreement for joint design efforts in future xDSL products. The plan will combine Amati’s standardsbased ADSL technology and Cadence’s Telecommunications Design Center to create a lower-cost version of Amati’s ADSL/DMT designs. For more information, visit the companies’ Web sites at www.amati.com and www.cadence.com

CLARiiON Delivers Storage Choices For MS Cluster Servers
CLARiiON, a supplier of open RAID-based disk arrays, announced three of its industry-leading lines of Classic CLARiiON disk arrays have been approved as “Cluster/RAID” devices by Microsoft’s Windows Hardware Quality Lab. The CLARiiON Series 100, 200, 1000, and 2000 disk arrays can now be officially combined with other Microsoftapproved devices to create Windows NT 4.0 Enterprise Edition Microsoft Cluster Server (MSCS) configurations. For more information, contact Nicole Gorman at 508-480-7203.

Aveo, Inc., Selects Castanet For PC-Based Telephone
Aveo, Inc. (formerly Cypress Research), developer of the MegaPhone line of integrated PCbased telephone products, is embedding Marimba’s Castanet UpdateNow Software Development Kit (SDK) in MegaPhone 4.0 (out late last year). Aveo will use Castanet UpdateNow to proactively deliver software updates and fixes, as well as provide services to MegaPhone users. For more information, contact Celeste Baldi (Aveo) at 408-486-7923.

MMTA’s Voice/MultiMedia Division Elects New Chairperson
Laura Skinner, vice president and general manager of Ingram Micro’s Telecom Integration Division, was elected to chair the Board of Directors of the Voice/MultiMedia Division of the MultiMedia Telecommunications Association (MMTA). In 1998, noted Skinner, “the Voice/MultiMedia Division will focus on programs that add value to the distribution channel by continuing to promote and improve MMTA’s new certification program, to actively engage federal regulatory issues affecting the convergence of communications and computing applications, and to examine future directions of the technology.” For more information, contact Monique Aime 703-907-7471.

Baraka IntraCom Debuts Video Communications Product
Baraka IntraCom UK Ltd., introduced its suite of video communications products. Its first product to market is CineMail, and audio/video email package. CineMail replaces traditional text-based e-mail with fullcolor video and audio. CineMail’s MSRP less than $70.00. The CineMail player, which enables consumers to view CineMail messages on any PC, can downloaded at no cost from www.baraka-intracom.com . For more information, contact the company at 310-787-7097.

Ultimate Privacy Stakes $1 Million On Effectiveness
Ultimate Privacy Corp. is so confident in the underlying technology of its encryption program, based on OneTime Pad cryptography, it is offering one million dollars to anyone who can crack it. Visitors to their Web site can view the contest’s encrypted passage, and try to decode it through August 19, 1998. To try your hand at the challenge (and see official rules) visit their Web site at www.ultimateprivacy.com For more information, contact Cliff Baltzley at 512-305-0500.

Westinghouse Joins With Infonet To Enhance Services
Westinghouse Communications has joined forces with Infonet Services Corp. to enhance its telecom/datacom services and network management expertise, and will extend its customer base in 52 countries throughout Europe, Asia, and South America. The alliance will help Westinghouse offer a full range of services — LAN Dial Remote Access (LDRA), Frame Relay, X.25, video conferencing, and voice services — worldwide, while maintaining its single point-ofcontact philosophy. For more information, contact Scott Tangney at 212-684-6300 x313.

HP Delivers ADSL Manufacturing Test Solution
Hewlett-Packard Co. announced a manufacturing functional test solution for Asymmetric Digital Subscriber Line (ADSL) modems designed to serve manufacturer’s needs for fast access to high-quality, low-cost volume production. The solution meets ADSL and POTS industry standard specifications and supports Carrier Amplitude/Phase Modulation (CAP) and Discrete Multitone (DMT) technologies. For more information, contact the company at 800-452-4844 x5600.

Ingram Micro Partners With CTI Consortium
Ingram Micro, Inc., announced that its Telecom Integration Division has reached an agreement with five national computer-telephony integration resellers (Telecommunications Concepts, Inc.; Data Voice, Inc.; Standard Tel; Digital Technologies; and Vitec, Inc.) who collectively form the CTI Consortium. The new organization is dedicated to the development of a national network of resellers committed to providing complete solutions for a wide variety of end users. For more information, visit the consortium’s Web site at www.cticonsor-tium.com

MCI OC-12 Connection To Move More than 2 Terabytes of Data Daily
MCI is building an OC-12 connection for Microsoft Corp.’s data to travel at speeds up to 622 Mbps from its new data facility in Canyon Park, Washington, directly to the Internet. Initially, Microsoft’s data center will be connected to MCI’s Internet backbone, which operates at speeds of 622 Mb per second (OC-12), using Cisco Systems’ 7500 series of routers and Fore ATM switches. Microsoft and MCI are testing the Cisco 12000 Gigabit Switch Router for possible utilization in the future. For more information, contact Caroline Rice at 415-228-1169.

Datapoint Announces VIEWGate System With AVCD
Datapoint Corp. introduced its VIEWGate Voice Initiated Enterprise Wide Gateway system and its Automated Video Call Distributor (AVCD) application. VIEWGate and AVCD provide an audio/video interface which enables desktop, group, or room systems for any manufacturer to navigate one or more directories and to select and dial a specific person or resource through the use of voice commands. For more information, contact Michael Black at 210-593-7683.

AnswerSoft’s Inter-Application Automation Software Adds to Call
AnswerSoft, Inc., expanded its strategic focus to a new category of software called interapplication automation software (IAA). IAA software transforms traditional telephonecentric call centers to Answer Centers where virtually every means of compa-nyto-company interaction is integrat-ed into a single, automated process. AnswerSoft’s Concerto line of interapplication automation software is a standards-based, modular solution to provide this level of enterprisewide integration. For more information, contact the company at 972-997-8300.

WebSonic Moves Into Thin Client Market
ViewSonic Corp., announced its newest subsidiary, WebSonic, Inc. The startup is devoted to developing computing and communication devices that deliver data, voice, and video to enterprise desktops and mobile users via Intranets and wireless LANs. Thin clients, including network computers (NCs), are designed to lower the total cost of managing and owning a corporate network. By sharing the processing and moving the management functions to the server level rather than the individual desktop, the thin client/server architecture delivers the most up-todate applications throughout the enterprise from a central source. The initial WebSonic model will be a highly affordable, entry-level thin client that enables users to access the Internet and Windows, Java, or mainframe applications from corporate network and remote locations. For more information, contact the company at 408-327-0250.