January 1998

CTI News
   Cypress Research Offers SOHOs Unified Messaging
   Venturian Changes Name, Launches Internet Call Center Software
   Summa Four Intros New High-Density Card
   RADVision H.323 Protocol Stack To Be Used In Netscape Communicator
   COM2001 Reaches Sales, Service, and Support Agreement With Digital
   Omtool Uses ActiveX For Internet Faxing
   Cayman Systems Intros Plug & Play Router Solution
   Hammer Technologies Adds IP Telephony Test Suite
   New Call Center Management System From smallwonder!
   TTC’s 2 MB Frame Relay Expert Analysis Software Announced
   Voice Control Systems Announces SpeechWave 1.0
   Microsoft Releases NetMeeting Version 2.1
   Telrad, CITEL Join To Develop CTI Products
   CTL Reaches Low-End Voice Mail Arena With Momentum
   Telegra Intros Fax Bulk Call Generator
   NEC, MMAC Team Up In Desktop Video Arena NEC America and MultiMedia
   Voice and Data Integration From Zeta Communications
   Micron Sells PCs With Lucent’s Internet Call Center
   Multi-Tech Demonstrates 92 Kbps Modem Technology
   Magic Solutions Makes Enhanced Help Desk Software Product
   Cardiff Brings Total Data Collection To The Web
   Pre-paid calling providers now have
   New Range of Chassis From Texas Micro Provide For Expansion
   Voiceware Launches MIS Solution For Corporate Market
   CallWare, IBM To Provide Advanced CTI Solution
   ATML Intros PPP Over ATM For ADSL Drivers
   Edgewater Adds To WhiteCap CT Software
   Patton Electronics Unveils Telco Line Protector Series
   Interlogic Debuts PCI-Bus 300 MHz MMX Pentium SBC
   Lucent, NMS Join For Telecommunications Interoperability Products
   Mustang’s Incoming Internet E-mail Solution Now Shipping
   Cisco Announces New Voice Packet Gateway System
   TCG Announces New Digital Voice Logger
   Unisys, IPAT In OEM Agreement
   Teltone Customers Trial OfficeLink 2000
   RACKMASTER Unveils FRS SCSI Subsystem
   Call Center Management and Surveillance System Debuted By Hammer
   Analogic’s TAP-804 DSP Resource Board Maximizes Performance
   Plantronics Intros 900 MHz Hands-Free Cordless Phone
   Ring Zero Systems Integrates Video, Voice, and Data in VideoCentral
   Distribution Agreement With NICE Systems
   AmNet Creates Internet-Based SOHO Voice Mail
   Telogy Launches Major Upgrade To Golden Gateway
   Ascend Offers “Smart Core” ATM Switch
   Voicetek, Rockwell Contracts Prove Success Of Partnership
   Trillium Adds MPOA and LANE 2.0 Functionality
   PowerDsine Ringing Generator Ensures Continuous Operation
   Enhanced Rockwell Call Center System Doubles Capacity
   Sun Microsystems Names IMA As Strategic Developer
   FaxSav Launches Broadcast List Manager Software
   Interstar Technologies Adds To Suite of Fax Server Solutions
   Eicon Ships Always On/Dynamic ISDN Beta Units
   TELS Releases WINSENSE Version 1.3
   Vendors Participate In VIA Interoperability Test Event
   Siemens Offers Integrated Fax Messaging To Lotus Notes/Domino Users
   Brite Expands Voice Activated Dialing With Ericsson
   Panamax Module For Digital Telephone Station Sets
   Key Voice Announced NT-Based Product Plans
   FNet Announces Internet Telephone Network
   Connected Systems’ New Product Miniaturizes CTI
   Clarent’s New Gateway Bring Business-Ready Features To IP Telephony
CTI Briefs
   Internet To Cost Telcos $8 Billion
   MultiCall, NETcall Team For Call Center, Web Technologies
   Nortel To Acquire 20 Percent Of ArelNet
   Tricarta Ready With New Operator Console
   Applied Voice Technology Acquires AIFP
   Versatility Announces Alliance With Aspect Versatility, Inc., provider of open,
   ADC Expands Capability By Acquiring NewNet
   Natural MicroSystems Acquires ViaDSP
   ILINC Licenses OnLive! Technology
   Telco Research Selects Omnitronix For Hardware
   Nortel, SITA, EQUANT Test ATM PBX
   AnswerSoft and Rockwell Partner For TAPI Driver
   PSS Intros TeleTrend To Streamline Call Centers
   Telephony Experts Release One-Number Locator Module
   Toshiba’s New Phone Supports Modular Growth
   Harris Intros Integrated Network Servers in Europe
   Parlance Announces Voice-Activated Call Connection Service
   StarBurst, Hughs Demo High-Speed Multicast Over Satellite
   NetWorks Telephony Corp. Recruits ISPs
   NeTrue’s Global Gateway Network Expands
   IDT, CompuWorks Join For New Net2Phone Software
   Pacific Image Intros SuperVoice
   New Fax Servers Announced By Lotus
   Students Make History With New Voice Technology

CTI NEWS

Cypress Research Offers SOHOs Unified Messaging
Cypress Research Corp. announced the MegaPhone Professional, which provides advanced unified communications capabilities for SOHO knowledge workers. MegaPhone Professional integrates with Microsoft NetMeeting for Internet phone and video, electronic whiteboarding, and cost-effective international calling. It also works with MS Outlook to provide direct dialing from the address book, screen pops with Caller ID, and unified messaging. These features help streamline communications, while making personal interactions faster, easier, and more productive. Other key features include: paging notification, fax broadcast, automated call logging, and support for personal videoconferencing over POTS. MegaPhone Professional integrates standard telephone tasks with the newest PC communications technologies to create a rich, unified communications environment. For more information, contact Eric Docter at 408-486-7947.

Venturian Changes Name, Launches Internet Call Center Software
Venturian Software changed its name to ATIO Corp., in light of the completion of a joint venture between Venturian Corp. and ATIO Corp. Ltd., a South African information technology company. ATIO launched CyberCall 2.5, a platform-independent Internet telephony solution. Offering 70 percent more functionality than its predecessor, CyberCall 2.5 provides company Web sites with the added dimension of immediate personal contact with a call center agent. In addition to its Internet call back feature, ATIO’s newest version allows businesses to directly assist customers via interactive chat, voice over IP, and intelligent e-mail queuing. For more information, contact Donna Nixon at 612-931-2573.

Summa Four Intros New High-Density Card
Summa Four, Inc. introduced the Service Platform Card (SPC), a new high-density card which will support a variety of service resources. The SPC will initially be integrated into the Company’s VCO Series, and is a key element in Summa Four’s commitment to become the first in the industry to provide 4,000 ports in a single switching platform. A fully populated SPC can support over 1,000 full duplex service circuits. The SPC is hot swappable, and is fully managed using SNMP (Simple Network Management Protocol). Bob Degan, Summa Four president and CEO, noted “The SPC, along with the 16 span T1/E1 card we announced last month, forms the hardware platform for our partners to build high-capacity, costeffective solutions.” For more information, contact Peter Carlino at 603-625-4050 x2276.

RADVision H.323 Protocol Stack To Be Used In Netscape Communicator
RADVision, Inc. and Netscape Communications Corp. announced that Netscape has licensed software from RADVision to implement the standard H.323 protocol in Netscape Communicator software. Netscape Conference is the real-time collaboration component of Netscape Communicator, an integrated client software suite allowing users to communicate, access, and share information on Intranets and the Internet. RADVision’s H.323 technology supports multiple platforms and provides the necessary functionality to enable Internetbased telephony and telecommunication capabilities. “Our cooperation with market leader Netscape will push this standard for Internet telephony to a very broad audience, giving users the ability to communicate with each other across disparate networks,” said Ami Amir, RADVision’s CEO. For more information, contact Marme Van Leuvan at RADVision at 201-529-4300 x228.

COM2001 Reaches Sales, Service, and Support Agreement With Digital
COM2001 Technologies, Inc., who combines telephone, unified messaging, and Internet related technologies based on Microsoft’s COM/DCOM architecture, announced Digital Equipment Corp. will provide sales, service, and support for a new line of COM2001 Internet/computer telephony products which run on Windows NT, Windows 95, and Windows CE. Under terms of the agreement, Digital will have rights to sell the COM2001 NTX Server software and COM2001 TransCOM PC products through Digital’s worldwide sales organization, distributors, and designated VARs. The COM2001 software provides a fullfeatured PBX, with a speech recognition auto attendant/IVR system, along with a unified messaging platform based on Microsoft’s Exchange Server. For more information, contact Jim Madden at 760-431-3133 x2010.

Omtool Uses ActiveX For Internet Faxing
Omtool announced Fax Sr. 2.5 for Windows NT. This upgrade has several major feature enhancements, including an ActiveX Fax Client, support for SNMP, and new unified messaging capabilities for Microsoft Exchange. ActiveX Fax Client enables users to send and receive faxes with the advanced ActiveX browser interface from anywhere in the world. SNMP support integrates Fax Sr. with SNMP-based management systems such as HP Openview, allowing information systems managers a single point of integrated management. Fax Sr. is priced at $2,500 and is currently shipping. For more information, contact Craig Randall at 603-898-8900 x1415.

Cayman Systems Intros Plug & Play Router Solution
Cayman Systems announced the ADSL2000, a fully functional Plug & Play RADSL small office router. The Cayman ADSL2000 is an integrated RADSL-CAP modem with fullfeatured Internet router. This customer premise device allows small offices to network computers into a LAN and then connect to the Internet at rate adaptive speeds. The router has been optimized for use in the non-technical small office environment. The unit can be managed through any Web browser, eliminating cross-platform issues. The Cayman ADSL2000 is a flexible “last mile” solution for service providers and can be used to connect two LANs that are separated by an existing copper infrastructure by up to 12,000 feet. For more information, contact Heidi Clark at 781-279-1101.

Hammer Technologies Adds IP Telephony Test Suite
Hammer Technologies announced a comprehensive IP Telephony Test Suite to simplify testing IP telephony systems and networks. The Hammer IP Telephony Test Suite adds a set of precreated tests and capabilities to the Hammer IT, their main testing product. The IP Telephony Test Suite helps automate all critical areas of testing, including load testing, feature testing, telephony and data traffic emulation, quality of service assessment, signal analysis and testing, and audio quality testing. For IP telephony network operators, multiple Hammer systems can be distributed throughout the network to help assure the highest level of network quality and debug intermittent problems. For more information, contact Marianna Haven at 978-694-9959.

New Call Center Management System From smallwonder!
Smallwonder! Softworks, Inc. announced the release of XChange, a PC-based client/server call center management system designed for mid- to large-size call centers. Based on Windows NT 4.0, XChange is designed to meet the IT direction of many enterprise organizations. XChange’s open architecture, industry-standard components, and non-proprietary interfaces provide users with flexibility and independence. XChange offers predictive dialing, scripting, and data management. Other features include digital voice recording and playback and full SQL functionality for custom reports and queries. You can connect the system to your existing network and PCs, or choose a turnkey solution. For more information, contact Kim Hendon at 800-258-5828.

TTC’s 2 MB Frame Relay Expert Analysis Software Announced
Telecommunications Techniques Corp. (TTC), a Dynatech company, announced a 2 MB frame relay expert analysis software for the FIREBIRD 500 Internetwork Analyzer. The FIREBIRD 500 with frame relay expert analysis goes beyond simple detection to examining data, telecom interfaces, and frame relay layers. The program then provides resolution recommendations. “The benefits of the expert frame relay analysis software to the user are enormous,” said TTC product line manager Norm Schillaci. “This program takes the guess work out of frame relay diagnosis by leading users to the most logical problem and solution. The program significantly reduces misdiagnosis and accelerates complaint resolution.” For more information, contact Alice Ducq at 301-353-1550 x3153.

Voice Control Systems Announces SpeechWave 1.0
Voice Control Systems, Inc. announced SpeechWave release 1.0, a speech software platform. The SpeechWave platform brings more than 20 speech capabilities to market, including natural language recognition, type-in vocabulary creation, and speaker verification in host, embedded, or DSP-based applications. SpeechWave is flexible enough to be implemented in applications as diverse as the largest speech recognition servers for telephone networks, cost-effective embedded recognition for automobile controls, and recognizers for use in interactive multimedia software. SpeechWave 1.0 offers four components integrated under a common API. These include cost-effective, high-density discrete digits; contiguous digits; medium list with typein vocabularies; and speaker verification. For more information, contact Mike Savel at 617-494-0100.

Microsoft Releases NetMeeting Version 2.1
Microsoft released the latest version of their network conferencing and collaboration software, NetMeeting. The new version addresses customer feedback by improving ease-of-use and configuration, improving performance and quality, enhancing interoperability with other H.323 devices, and supporting new multimedia technologies that will be available with Windows 98. NetMeeting 2.1 offers many improvements over earlier versions, including: latency reduced by over 60 percent through the use of DirectX APIs; support for full duplex audio devices; improved call quality with fewer pops, clicks, and dropouts; directory caching and redundant ILS servers to speed call setup times; support for USB phones; and support for improved quality of service using RSVP. For more information, visit their Web site at www.microsoft.com/netmeeting/?/net-meeting/whatsnew.htm

Telrad, CITEL Join To Develop CTI Products
CITEL Technologies and Telrad UK announced their joint development agreement to design and develop a range of computer-telephony integration (CTI) products for the Telrad line of phone systems. The agreement will foster the development of a number of products combining CITEL’s PC phoning technology with Telrad’s ISDN system to produce three types of products: the PC Attendant Console, a PC phone, and a PC Turret for use with Telrad’s ACD capability. The products will be launched in the UK in early 1998, with North American launches following. For more information, contact Philip D. Hill at CITEL at +44 (0) 115 940 5444, or Paul V. Ward at Telrad UK at +44 (0) 1767 319500.

CTL Reaches Low-End Voice Mail Arena With Momentum
CTL, Inc. announced the availability of Momentum, a diskless based voice mail platform targeted for small businesses and the SOHO market. Momentum has no moving parts, and its DSP software allows for true voice quality in the low-end market. Momentum’s software is fullfeatured, including automated attendant, and can be installed in minutes. Programming is done through the telephone. Scott Marks, director of sales for CTL, notes “Now any small business customer who has a phone system can afford to have voice mail…Over 80 percent of the business market fits into the 2- and 4-port sizes which is exactly why this product was developed.” For more information, contact Scott Marks at 203-925-4266 x313.

Telegra Intros Fax Bulk Call Generator
Telegra Corp. introduced a facsimile bulk call generator, the MaxTrace 14.4 Pro. The system provides a comprehensive test system for multi-port fax networks, fax servers, and Internet fax products. The MaxTrace 14.4 Pro originates or answers fax calls to certify, load, and evaluate the performance of a fax server or network. The system defined fax call scripts that incorporate the standard and anomalous behavior prevalent in the massive installed base of facsimile cards and systems. Detailed information on each call is captured and provides for analysis of call failures. For more information, contact Rick Meyer at 408-970-9200.

NEC, MMAC Team Up In Desktop Video Arena NEC America and MultiMedia
Access Corp. (MMAC) announced they have joined forces to develop and market high-quality video communications systems for enterprise applications. NEC and MMAC will integrate MMAC’s Viewpoint VBX video switch with NEC’s voice switching platforms (PBXs), video codec, CTI, and ATM products to expand NEC’s family of enterprise solutions for videoconferencing, telemedicine, distance learning, criminal justice, and surveillance. The companies plan to offer enhancements to the VBX video communications system, including support for new digital video communications standards such as MPEG-2 for broadcast quality over ATM, H.323 for video over LANs, and H.324 for modem-based dial-up service. For more information, contact Judy Graham at NEC America at 972518-4404 or David Boomstein at 800250-MMAC.

~~Voice and Data Integration From Zeta Communications
Zeta Communications has introduced a remote access router series called Smart 100. Incorporating an IP/IPX dual port router, two voice over IP phone or fax connections, a four-port hub, ISDN and leaseline connections, the Smart 100 range provides voice and data integration for remote access applications. Smart 100 features include MP-MLQ voice compression; IP and IPX routing; SNMP, Telnet, and RS232 management; STAC data compression; CHAP, PAP, Radius, Firewall, and Restricted Access Menu security; and network address translation. By incorporating voice over IP technology, LAN data, async traffic, voice, and fax are simultaneously carried between sites. For more information, visit their Web site at www.zetacom.demon.co.uk

Micron Sells PCs With Lucent’s Internet Call Center
Lucent Technologies announced that Micron Electronics is the first commercial customer to use Lucent’s Internet Call Center, which allows users to browse a Web page and talk to an agent over a single analog phone line. Lucent’s Internet Call Center makes it easy for customers to buy, order, and configure PC systems from Micron over the Internet. Using a voice-enabled browser such as Netscape Navigator or Microsoft Explorer, Micron customers simply click a button to speak with agents while browsing Micron’s site. By eliminating the need for a customer to disconnect from an active Webbrowsing session or to have a second line, Micron can provide a more useful Web site for servicing customers making purchasing decisions. For more information, contact Andrea Papa (Lucent) at 212-841-4315 or Denise Smith (Micron) at 208-898-4425.

Multi-Tech Demonstrates 92 Kbps Modem Technology
Multi-Tech Systems, Inc. has demonstrated data communications speeds up to 92 Kbps over two dial-up analog phone lines using its CommPlete Communications Server equipped with Lucent Technologies K56Flex chips and supporting the multi-link point to point protocol (ML-PPP). When used by an ISP or corporate remote access server, the CommPlete server would permit customers to use the Internet or access a corporate network at up to 92 Kbps without installing digital phone lines. The CommPlete server uses “channel bonding,” where a data stream is split in half, with each half carried over a separate analog phone line to the end user. The user’s PC must be equipped with two K56Flex modems and Windows 95 running DialUp Networking software. For more information, contact Multi-Tech at 800-3289717.

Magic Solutions Makes Enhanced Help Desk Software Product
Magic Solutions International, Inc., developer of automated help desk and asset management software technology, announced the availability of an enhanced version of its flagship help desk software product, SupportMagic Enterprise Edition 4.0. The new version of SupportMagic gives growing organizations a flexible, costeffective way to maintain and manage their support and network operations through superior knowledge management, greater ease of use, and a new level of integration with the industry’s leading desktop management tools from Intel and Microsoft. SupportMagic Enterprise features support for a range of databases, including MS SQL Server 6.5, Oracle, and Sybase SQL Anywhere. For more information, contact Carole Walters at 201-587-1515 x196.

Cardiff Brings Total Data Collection To The Web
Cardiff Software is now shipping TELEform Internet Solution — an automated data collection solution for the Internet and Intranets. Optimized for Windows 95 and Windows NT, TELEform Internet Solution automates the process of creating and distributing HTML-based forms, as well as collecting HTML-based information. TELEform customers are now able to use the Internet in the same way they have traditionally use paper forms. New product features include automatic form conversion, easy form customization, flexible data transmission using protocols such as POP3 and MAPI, support for HTML 2.0, and automatic generation of Java Script for field validation. TELEform Internet Solution has a suggested retail price of $4,995. For more information, contact the company at 760-752-5244.

Pre-paid calling providers now have
an option for unlimited network and service expansion with the industry’s first single system pre-paid calling platform. The new system introduced by APEX Voice Communications, AXIOM, can grow from a low end of 96-120 ports (four T1/E1 links) capable of supporting up to 500,000 minutes per month, to client/server network configurations supporting more than 2,400 lines and 20 million minutes per month. AXIOM customers can attend a three-day training class in APEX’s Virginia training facility to learn how to manage, program, and install AXIOM platforms. APEX engineers can also install the system and provide on-site training. For more information, contact Elhum Vahdat at 818-379-8400 x104. APEX Voice Offers All-InOne Pre-Paid Calling Solution

New Range of Chassis From Texas Micro Provide For Expansion
Texas Micro, Inc. introduced an industrial rack-mount chassis with a slide-out removable tray which maximizes usage of peripheral bays and minimizes time for system building and servicing. The 6200 Series chassis provides for upgradeability through numerous expansion slots and peripheral bays. The slots support up to 20 fulllength ISA or PCI/ISA expansion cards which can be configured two ways. The peripheral bays support seven devices allowing maximum flexibility for integration between CDROMs, tape drives, hard drives, and floppy drives. The steel chassis is designed to withstand elevated operational shock, vibration, and temperature. For more information, contact John Halliburton at 713-541-8200 x297.

Voiceware Launches MIS Solution For Corporate Market
Voiceware Systems, Inc. announced the launch of the new TSP (Telephony Service Platform) Corporate Program specifically designed to meet the needs of MIS directors. The package is based on the company’s PC-based Tandem Switch technology, which has been a mainstay of their international call back and pre-paid calling card equipment business. President Brian Betron stated, “With many companies going global, a major concern is how to cost effectively stay in touch. Our product provides a total international network solution, using corporate calling cards, departmental control through our ‘Agents’ software, and Faxmail, Email, and data transmission from anywhere there is a telephone.” For more information, contact Paul Flanders at 561-655-1770.

CallWare, IBM To Provide Advanced CTI Solution
CallWare Technologies, Inc. announced it will partner with IBM to provide open, robust computer telephony systems for the small- to medi-umsized customer market in North America. CallWare is the newest addition to IBM’s array of computer telephony solutions. The two companies will provide a combination of technical support and marketing programs, all designed to make it easier and more profitable for VARs, Interconnects, and Systems Integrators to put together mission-critical computer telephony solutions for everything from platform-independent, PCbased voice and call processing systems to full-featured unified messaging systems. The addition of CallWare’s suite of offerings expands the portion of IBM’s portfolio which addresses the needs of the dynamic and rapidly growing small- to medi-umsized business market. For more information, contact CallWare at 800-888-4226 or IBM at 888-426-5800, priority code 6G7T001.

ATML Intros PPP Over ATM For ADSL Drivers
Advanced Telecommunications Modules Ltd. (ATML) introduced a new PC-based NIC (network interface card) and driver that uses the standard Internet point-to-point protocol (PPP) to deliver highspeed ATM dial-up connections over copper telephone asynchronous digital subscriber lines (ADSL). Using ADSL modems, Internet users can download files as fast as 6.144 Mbps on existing copper telephone lines. ADSL can also make Web pages load instantly onto the computer screen. Three channels are created on a single copper line: downstream, upstream, and voice. Computer users can talk on the same phone line while they are surfing the Web, downloading files, viewing video, or accessing their company’s network. For more information, contact Stefan Knight at 408-566-1017.

Edgewater Adds To WhiteCap CT Software
The latest release of Edgewater Technology, Inc.’s computer telephony product, WhiteCap, provides increased support for open standards and other vendors’ CT products, enables companies to send voice traffic to distributed call centers via public phone lines instead of private tie lines, and delivers enhanced management capabilities. WhiteCap allows companies to unify Webcenters, inbound and outbound call centers, and IVR into one cohesive operation. The new features in WhiteCap 1.1 include: enhanced methods for using the Web, including push technology; support for the latest TAPI drivers and popular third-party switches and voice boards; and support for traffic over public phone networks via ISDN PRI technology. For more information, contact Paula Grieco at 617-246-3343.

Patton Electronics Unveils Telco Line Protector Series
Patton Electronics Co. unveiled a series of secondary surge protectors for telco lines. The Patton Model 552 Series contain seven different versions for protection of T1, E1, PRI, ISDN/U, ISDN/ST, DDS, 2-wire dial-up, and 2and 4-wire leased-line telco circuits. Installed between an incoming telco line and a modem, CSU/DSU, or similar device, the Patton Model 552 Series guards sensitive hardware against damage from nearby lightning strikes, electric motors, or other sources of transient urges. The product is UL 497A listed for secondary surge protection, and is able to handle repeated surges up to 1500 watts. For more information, contact the company at 301-975-1000.

Interlogic Debuts PCI-Bus 300 MHz MMX Pentium SBC
The new PMXVX single board computer with MMX and video supports up to 300 MHz of Pentium processing power coupled with a maximum of 384 MB of FPM, EDO, or BEDO type DRAM. Interlogic’s single board PCI Pentium computer board integrates ATI’s mach 264 video chip with 2 MB memory, high-speed PCI-bus IDE hard drive interface, floppy controller, two high-speed 16550 serial ports, a bi-directional parallel port with ECP/EPP, mouse and keyboard ports, real time clock, and the new universal serial bus and infrared communications port. For more information, contact Bert Freifeld at 516-420-8111. Circle No. 528 on Reader Service Card

Lucent, NMS Join For Telecommunications Interoperability Products
Lucent Technologies’ Microelectronics Group and Natural MicroSystems have agreed to jointly develop a family of interoperable application specific standard products (ASSP) for the telecommunications industry. The devices will provide a complete interface between industrystandard telephony buses and a wide variety of processors and telephony interface cards, significantly reducing the cost and time involved in developing and interconnecting open telecommunications systems. The Ambassador series of devices will support the H.100/H.110 telecommunications bus as specified by the ECTF. In designing the Ambassador chip for general market availability, NMS leveraged Lucent’s library of ASIC cores and its high-speed CAM (content addressable memory) technology, which enables the interoperability of many phone systems. For more information, contact Lucent at 800-372-2447 Dept. R54 (U.S.) or 800-553-2448 Dept. R54 (Canada).

Mustang’s Incoming Internet E-mail Solution Now Shipping
Mustang Software, Inc. is now shipping the Web Essentials Internet Message Center (IMC), a corporate application designed to deal with inbound Internet e-mail addressed to aliases. The product, priced at $1,500 per server license, is one solution for managing messages that customers send to e-mail addresses like [email protected] — addresses that may not be intended for one specific individual. “Receiving several thousand messages a day is common for some [email protected] mail accounts,” said Jim Harrer, president and CEO of Mustang. “IMC…makes it easy for managers using any standard e-mail program to route these messages to the right individual.” For more information, contact the company at 805-873-2500.

Cisco Announces New Voice Packet Gateway System
Cisco Systems, Inc. announced the first in a series of products aimed at the voice over IP and fax over IP markets. The new voice module for the Cisco 3600 series routers enables enterprises to integrate voice, fax, and data across existing data structures while reducing recurring communications costs. The voice modules support several tollquality compression schemes including G.711 for high bit rate applications, and G.729 for WAN applications. Customers who will benefit from these solutions include companies who use a mix of WAN technologies such as Frame Relay, leased lines, and ISDN, and companies that intend to extend voice capabilities to desktop applications. For more information, contact Clare Whitecross at 408-525-2957.

TCG Announces New Digital Voice Logger
TCG Telecommunications announced their new Voice Print digital voice logger and the formation of a strategic partnership with Rhetorex, Inc. Voice Print is designed around Windows NT and a Rhetorex voice board, and it is completely managed from a CRT with an easy-to-use graphical user interface. The product digitally records all or selected telephone conversations, and eliminates “he said, she said” disputes. Voice Print uses standard PC components, runs on Windows NT 4.0, and is compatible with most telephone systems. An optional upgrade allows you to store up to 7,500 hours of your most recent call recordings. For more information, contact Eugene Silvers at 818-597-3302.

Unisys, IPAT In OEM Agreement
International Public Access Technologies (IPAT) and Unisys Computer Systems Group formed an OEM agreement under which IPAT will provide speech-enabled solutions to government agencies looking for state-of-the-art self service applications. The agreement establishes IPAT as a Unisys Natural Language (NL) Elite Software Reseller, allowing IPAT to embed the NL Speech Assistant capabilities into their AccessNet solutions and sell the technology to end users. NL Speech Assistant is part of the Unisys Enterprise NT Software Business, designed to deliver NT software to develop, run, and manage mis-sioncritical applications. For more information, contact Martin Krempasky at Unisys at 215-986-4788.

Teltone Customers Trial OfficeLink 2000
Teleservices Resources and HollandAmerica Line Westours, Inc. announced they have agreements in place to trial Teltone Corp.’s latest telecommuting product, OfficeLink 2000. OfficeLink 2000 is a Windows NT-based client/server solution that provides teleworkers and remote agents seamless connectivity to existing premise-based enterprise telephone systems (PBX, ACD, voice mail, etc.). OfficeLink 2000 allows any Windows PC with a connection to a TCP/IP Intranet to emulate existing digital phone sets, enabling all of the features and functionality of leading PBX/ACD phone systems to be extended to the home or remote office desktop. For more information, contact Angelic Clark at Teltone at 425-487-1515.

RACKMASTER Unveils FRS SCSI Subsystem
RACKMASTER Systems, Inc. unveiled its newly designed FRS (Fault Resilient Series) SCSI Subsystem chassis, a fault tolerant storage enclosure that is being positioned to complement RACKMASTER’s FRS computer enclosures. The FRS SCSI Subsystem can be configured as either a desktop, tower, or rack-mount enclosure by adding the appropriate configuration kit. The new Subsystem is available with eight half-height or four fullheight accessible device bays, making it versatile for developers. Optional hot swap drive canisters allow users to add up to 72 GB of RAID storage per enclosure, and multiple enclosures can be daisy-chained to obtain more than 500 GB. The enclosure also accepts CD-ROM drives, tape drives, and other SCSI devices, and has an internal mount for a 3.5” boot drive. For more information, contact Charles Koch at 612-884-6002.

Call Center Management and Surveillance System Debuted By Hammer
Hammer Technologies announced Call Center PM, a turnkey call center and IVR performance monitoring and surveillance system designed to help assure 24-hour uptime and performance for mission-critical call center and IVR systems. Call Center PM is specifically designed to simplify the task of maintaining call center and IVR efficiency and reliability. Call Center PM works by periodically calling into the call center or IVR system just like a real customer. If problems are found, technicians can automatically be notified so corrective action can be taken. Problems can be precisely isolated to the network, switch, IVR, local database, host database, or CTI middleware. Slow system response times are also identified and logged to the system’s integral SQL database for analysis. For more information, contact Mariana Haven at 978-694-9959.

Analogic’s TAP-804 DSP Resource Board Maximizes Performance
Analogic Corp. introduced the TAP-804, an open, DSP-based, computer telephony processor that delivers a trunk’s worth of audio compression — up to 30 channels — in a single PCI slot. The latest addition to Analogic’s TAP-800 family of DSP resource boards, the TAP-804 is designed specifically for advanced CTI applications such as voice over IP. The board supports two industry standard TDM data buses: MVIP (MultiVendor Interface Protocol) and SCSA (Signal Computing System Architecture). Applications and codecs written for the TAP-802, an ISA-based DSP resource board, also run on the TAP-804. For more information, contact Terry Shugart at 978-977-3000.

Plantronics Intros 900 MHz Hands-Free Cordless Phone
Plantronics, Inc. introduced the CT-901-HS 900 MHz HandsFree Cordless Telephone. The CT-901HS is ideal for SOHO professionals who require the freedom and mobility to perform multiple tasks while talking on the telephone. The CT-901HS features a convertible headset, and gives users the freedom to roam up to 100 feet while maintaining clear, uninterruptable communication. The product also includes a base unit that connects directly to a standard, single-line telephone jack, and a lightweight, full-featured portable dial pack which attaches to the headset and can be placed in a pocket or clipped on a belt. For more information, contact Marcia Healy at 408458-4441.

Ring Zero Systems Integrates Video, Voice, and Data in VideoCentral
Ring Zero Systems, Inc. has introduced a video-enhanced version of the company’s RingCentral product line. VideoCentral combines video, voice, fax, e-mail, and data services into a graphical telephone-like interface. More than a full-featured videophone, VideoCentral is a complete communications application. The interface integrates all standard communication tools with a complete voice mail system supporting unlimited mailboxes. Advanced features include textto-speech and voice recognition for hands-free message retrieval from any phone worldwide. H.323 and H.324 supported video provides both Internet and point-to-point video capabilities. T.120 data conferencing features such as a shared whiteboard, application sharing and real-time chat, are also accessible from the VideoCentral interface. For more information, contact Doug Suvalle at 415-655-2654.

Distribution Agreement With NICE Systems
NICE Systems Ltd. and Lucent Technologies have entered into a world-wide distribution agreement under which Lucent will market and distribute NICE’s voice logging solutions. The agreement, targeted to distribution to the call center market plus other corporate logging opportunities, includes distribution of NICE’s leading computer-telephony integration products. “The addition of NICE Systems’ transaction-based recording capabilities to our suite of mixed-media call center solutions offers our customers an additional tool to provide best-in-class service to their customers,” noted Lou Marianacci, vice president Lucent’s Customer Sales and Service Division. For more information, contact Andrea Papa at Lucent at 212-841-4315.

AmNet Creates Internet-Based SOHO Voice Mail
American Network Systems, Inc. (AmNet) introduced AmNet Office Voice-Mail, a PC hardware/software product that makes office voice mail affordable for small business by turning the Internet into a global messaging system. AmNet Office VoiceMail delivers a complete voice mail system to businesses with up to 20 employees for about $200. The product works with all PBX and Key Switching Unit telephone systems. It comes with a telephone interface card and software that can be installed and operating within a half hour. Users need a Pentium 60 or higher PC, an Internet connection (modem, ISDN, etc.), and an analog telephone line. For more information, contact the company at 888-839-8898.

Telogy Launches Major Upgrade To Golden Gateway
Telogy Networks, Inc. introduced the first major upgrade to its Golden Gateway voice over packet product line — Golden Gateway 3.0. This new release includes significant enhancements to its already powerful embedded voice and real-time fax capabilities, and provides a scalable solution to manufacturers. New features include a real-time V.17 fax enhancement and is telephony signaling compliant with the latest Voice Over Frame Relay Implementation Agreement. The new V.17 fax enhancement supports multiple channels on a single digital signal processor. Golden Gateway 3.0 also provides common channel signaling to support ISDN and QSIG in both transparent and switched modes. For more information, contact Lynn Anne Miller at 301-515-6618.

Ascend Offers “Smart Core” ATM Switch
Ascend Communications announced a “smart core” ATM switch, the GX 550, which combines the scalability and capacity of a core network switch with the intelligence, service capability, and cost-effectiveness of an “edge network” switch. The GX 550 is a carrierclass switch designed for the core of the new public network, the infrastructure service providers are building to provide more sophisticated, high-volume data services to customers. The GX 550 “smart core” switch incorporates end-to-end quality of service and advanced networking features enabling service providers to offer sophisticated ATM services directly from the core network. Its SONET/SDH capabilities offer a new solution for high-speed trunking, allowing ISPs to maximize bandwidth while reducing network and operation costs. For more information, visit the company’s Web site at www.ascend.com.

Voicetek, Rockwell Contracts Prove Success Of Partnership
Voicetek Corp., a manufacturer of platforms and applications for enhanced services and CTI, recently announced a contract from the Electronic Commerce division of Rockwell International for Voicetek-built systems to be installed for Telkom SA Ltd., South Africa’s state-owned telecommunications provider. The Telkom SA order includes Voicetek’s Generations robust applications development and runtime platform, and Voicetek’s VTK 3000 series of high-availability telephony servers. Voicetek’s experience in multilingual, interactive communications is an important aspect in the project, as system prompts must support the six major languages spoken in South Africa. Other recent Voicetek contracts placed via Rockwell came from AirTouch, a North American provider of wireless communication services, and from MEB, a British electrical utility. For more information, contact John Hill at 508-250-7641.

Trillium Adds MPOA and LANE 2.0 Functionality
Trillium Digital Systems, Inc. announced ATM product plans and the addition of Multiprotocol Over ATM (MPOA) and LANE 2.0 functionality to its existing Protocol Layers Over ATM (PLOA) source code software product. Standards-based MPOA functionality allows users to migrate seamlessly from legacy networking infrastructures, protecting existing investments while significantly increasing performance. Trillium president and CEO Jeff Lawrence said “Trillium is committed to providing our customers with standards-based, high-performance source code solutions that succeed in real-world applications. The addition of ATM Forum compliant MPOA and LANE 2.0 functionality to Trillium’s PLOA product again proves our ability to develop nonproprietary solutions that provide our customers with a reliable migration path for the future.” For more information, contact Kim Billingsley at 310-442-9222.

PowerDsine Ringing Generator Ensures Continuous Operation
The new high-density DC-to-AC, 10 watt, 16 REN Telephone Ringing Generator module from PowerDsine, Inc. incorporates an automatic overload control circuit which can provide up to 25% more output when the number of telephones are ringing beyond system capacity. This means more phones can ring when PBX overload occurs. Other key features include an External Synchronization pin which provides a signal for zero V, I crossing points, and a Test Output Signal which signifies the output is within tolerance. All units have a frequency selection of 17, 20, 25, and 50 Hz, with a clean 75 or 86 Vrms sine wave output that eliminates the need for external filters. For more information, contact Richard J. Bauer at 516-756-4680.

Enhanced Rockwell Call Center System Doubles Capacity
Rockwell Electronic Commerce Division announced enhancements to Spectrum Automatic Call Distributor. Spectrum Release 6 is a fully featured, cost-effective customer contact solution for mission-critical call centers with 24 to 2,400 agents. For larger call centers, the new release doubles Spectrum’s capacity to 6,144 nonblocking ports, allowing up to 2,400 simultaneous agents on a single system, while increasing flexibility in port configurations. For smaller centers, Spectrum Release 6 offers a fully redundant alternative to PC-based systems. The new remote agent capabilities in Release 6 simplify call center connectivity, enhance work-athome agent features, and provide more flexibility to deal with seasonal traffic increases, disaster management and recovery, and unexpected demand peaks. Agents taking advantage of the new remote capabilities have the same functionality as their colleagues located in the call center. For more information, contact Michael Collyer at 630-227-8212.

Sun Microsystems Names IMA As Strategic Developer
IMA, a developer of enterprise customer interaction software for call center automation, has joined Sun Microsystems, Inc.’s elite Catalyst Strategic Developer program. Sun has over 8,000 companies participating in their Catalyst program, but only a few are at the Strategic Developer level. As part of this group, IMA is recognized as having demonstrated a commitment to the Sun platform, and is involved in industries and technologies that focus on key markets for Sun. IMA will benefit by having early access to key Sun technologies and resources, and participate in exclusive joint marketing and sales opportunities. For more information, contact Bob Ventresca at IMA at 203-925-6878.

FaxSav Launches Broadcast List Manager Software
FaxSav announced FaxSav’s Broadcast List Manager software, which enables customers to manage their fax broadcast database directly from their PCs. The software is a component of FaxSav’s EZ-List Fax Broadcast Service, a document distribution system designed to meet the day-to-day communication needs of any business, as well as providing a useful tool for special events, largescale promotions, and all highvolume fax distribution requirements. Using the Broadcast List Manager, customers can now manage and submit up to 1,000 individual Broadcast lists from their desktops directly into the FaxSav EZ-List Fax Broadcast system. For more information, contact Stuart Kerty at 908-906-2000 x2257.

Interstar Technologies Adds To Suite of Fax Server Solutions
Quebec’s Interstar Technologies, Inc. introduced Lightning FAX 5 to its line of fax server solutions. Lightning FAX 5, a client/server fax solution, is designed for Windows NT or AIX UNIX — clients are available for Windows 95, Windows NT, and Java. One important feature of Lightning FAX 5 is its scalability. Lightning FAX5 utilizes TCP/IP compatible network transports. Each fax server can manage 15 fax resources and each resource contains 48 configurable fax channels for a total of 720 channels per server. Digital T1, E1, ISDN BRI and PRI are supported. Routing methods include DID, ANI/DNIS, CSID, manual, and line. For more information, contact the company at 514-766-1668.

Eicon Ships Always On/Dynamic ISDN Beta Units
Eicon Technology Corp. announced the shipment of the first beta test units of its Always On/Dynamic ISDN (AO/DI)-enabled ISDN PC cards. Enhancing the company’s DIVA T/A ISDN PC card with Eicon’s newly developed AO/DI protocol, this PCM-CIAbased interface will provide plug & play transparency to the end user and is among the first of a generation of ISDN products optimized to take advantage of this approach to highspeed digital communications. Eicon’s AO/DI product was one of a number solutions recently tested in the Vendors’ ISDN Association, Inc.’s (VIA) operability testing with BellSouth and Pacific Bell. For more information, contact Chris Chilton at 514-832-3480.

TELS Releases WINSENSE Version 1.3
TELS Corp. announced the first upgrade and enhancement release of its latest call accounting management software, WIN-SENSE 1.3. The upgrade is faster, easier to use, and more efficient than the previous 1.2 release. Several applications within the package have undergone substantial rewrites resulting in fewer and smaller data files. This decreases the amount of disk space necessary, and in turn increases the stability and speed of the product. WINSENSE 1.3 has also been redesigned for better organization, readability, and graphical user interface. WINSENSE is a Windows-based, software-only call accounting package that allows the PC user to manage productivity, diagnose trunk problems, monitor for toll fraud, realize costs, and generate revenue. For more information, contact Stephen M. Nelson at 801-756-9606.

Vendors Participate In VIA Interoperability Test Event
The Vendors’ ISDN Association, Inc. (VIA) announced results from its first formal interoperability test session of Always On/Dynamic ISDN (AO/DI) products and services. The test session, hosted by SBC/Pacific Bell, involved structured tests between different vendors’ products in accordance with a test plan created by VIA. AO/DI is suited for telecommuters and homebased workers because the application simulates an “in the office” environment; information is readily available whenever it is needed or is pushed to the desktop using the ISDN D channel. Because B channels are only invoked when they are needed to boost data throughput, such as downloading a graphics-intensive Internet file, connection costs for the user are significantly reduced. For more information, contact Deepak Kamlani at 510-277-8110.

Siemens Offers Integrated Fax Messaging To Lotus Notes/Domino Users
Siemens Business Communication Systems, Inc. and SoftLinx, Inc. announced a joint agreement to provide a solution to customers who are ready to add integrated fax messaging to their Lotus environment. Under terms of the agreement, Siemens will offer SoftLinx’s Replix FaxCenter for Lotus Notes/Domino products to PBX customers throughout the United States and Canada. Installation and support will be provided by SoftLinx. The Replix FaxCenter operates with Siemens PBXs connected to industry standard fax/voice boards. Versions will be offered under the Siemens Select Products program as complete turnkey solutions, or as softwareonly packages. For more information, contact Ed Rebello at 408-492-6999.

Brite Expands Voice Activated Dialing With Ericsson
Brite Voice Systems announced its Voice Services Director (VSD) multiapplication platform and voice activated dialing service, VSDselect, have been certified by Ericsson Radio Systems to fully work with the latest releases of Ericsson’s GSM 9000 network products. Voice activated dialing enables customers to make mobile phone calls simply by speaking the name or telephone number of the person they wish to call. VSDselect can be used from any mobile phone, it works in all languages, and it provides a safer way of making phone calls while driving. For more information, contact Richard Wisdom at +44 (0) 1223 427342.

Panamax Module For Digital Telephone Station Sets
Surge protector manufacturer Panamax is now marketing the MAX Digital Tel/4-Wire module as part of the MAX 6 AllPath family. The MAX Digital Tel/4-Wire module has been specifically designed to protect any 4wire digital station line that connects to desktop equipment such as digital phone station sets and ISDN terminal lines/modems. The product is the latest addition to the AllPath family of modular signal line protectors. The AllPath modules connect to the MAX 6 Protection Platform to form a “bubble” of protection through the Panamax AutoGround strap, which bonds the entire platform to the NECrecommended building ground electrode. For more information, contact the company at 800-472-5555.

Key Voice Announced NT-Based Product Plans
Key Voice Technologies, Inc. announced plans to release two new NT-based voice processing products, Corporate Office NT and Small Office NT, in the first quarter of 1998. These two products join the Key Voice product family, which currently includes DOSbased Corporate Office, Small Office, and Small Office Lite. Nick Branica, president and CEO, explains “These Microsoft NT-based systems take the sophisticated feature set provided in Key Voice’s other voice processing products onto the robust NT platform. This provides users additional functionality ranging from enhanced graphical input screens to powerful unified messaging features.” For more information, contact the company at 800-419-3800.

FNet Announces Internet Telephone Network
FNet Corp. announced their new telephone service, which supports telephone-to-telephone service over a national network, using voice over IP technology developed by FNet’s parent company, Franklin Telecom. The Franklin Telecom Tempest Data/Voice Gateways are being deployed in major cities around the country, and FNet’s service will be available to most of the U.S. with just a local call. In addition, a large number of gateways are being deployed overseas to form a global calling network. The Tempest gateways are connected by a private Intranet and the public Internet, in order to provide lowcost telephone service around the world. The FNet network is accessed through the FNet calling card that gives users an authorization number and a PIN. For more information, contact Helen West at 805-373-8688.

Connected Systems’ New Product Miniaturizes CTI
Connected Systems announced its new SimpliCT series of computer telephony products. The first SimpliCT product, Dolphin, is a voice processing system suitable for small voice mail or interactive voice response installations that combine today’s PC and voiceboard functionality into a much simpler, more reliable, integrated unit. Diskless and with no moving parts, Dolphin runs PCDOS and offers an industrystandard API. As voice mail becomes a commodity, with standardized features and well-understood user benefits, Dolphin leads the way for brandname OEMs to introduce voice mail or IVR systems that are truly easy to install, no-maintenance, and con-sumerstyled. For more information, contact Anthony Bladon at 805-9625066 x222.

Clarent’s New Gateway Bring Business-Ready Features To IP Telephony
Clarent Corp. announced Clarent Gateway 2.0, which adds new features to its existing Internet telephony product. With the Clarent Gateway 2.0, customers are offered improved telephony connections, enhanced scalability, and expanded management features. Using the new product, corporate customers can quickly realize longdistance toll savings, while Internet telephony service providers can benefit from increased revenues and better management of their billing and reporting infrastructure. New features include real-time fax; refined management capabilities; redundant architecture for fault tolerance; SNMP support; and support for SS7 for improved carrier connections and greater scalability. Clarent products are based on Microsoft Windows NT 4.0. For more information, contact David Keeler at 650-306-7545.

CTI Briefs

Internet To Cost Telcos $8 Billion
A recent research report says the use of the Internet for voice and fax calls could cost phone companies $8 billion in lost revenue worldwide over the next four years. The 197-page report available for $1,795 from Action Information Services, a telecom market research and consulting firm in Virginia. For more information, contact Sim Hall at 703-847-9805.

MultiCall, NETcall Team For Call Center, Web Technologies
MultiCall, Inc. and NETcall Technologies, Ltd. agreed to co-integrate MultiCall’s call center software with NETcall’s Web-based solutions deliver a powerful Web-based call center solution. MultiCall will integrate and resell NETcall’s WeBXited! technology with its CallFlow product family, and NETcall will use MultiCall’s server-based call center technology in WeBXited! For more information, contact John Evans at MultiCall at 408748-1245, or David Robson at NETcall at +44 1480 495 300.

Nortel To Acquire 20 Percent Of ArelNet
Arel Communications and Software, Ltd. announced they have entered into a memorandum of understanding between ArelNet Ltd. and Nortel, where Nortel will invest $5 million in the share capital of ArelNet in consideration for 20 percent of the outstanding shares of ArelNet. Nortel will also be granted a three-year option to acquire a controlling interest in ArelNet at an enhanced valuation. For more information, contact Avihu Bergman at ArelNet at 972 8 942 0880 (Israel).

Tricarta Ready With New Operator Console
The Tricarta Corp. Operator Console, which is fully integrated with AltiGen’s AltiServ telephony platform, provides a live operator with the capability to seamlessly manage day to day operations from a physical console with lights and buttons. The console is fully programmable and configurable through your Web browser. For more information, contact Tricarta at 703-9385511 x213.

Applied Voice Technology Acquires AIFP
Applied Voice Technology, Inc. (AVT) announced the acquisition of all the outstanding stock of American International Facsimile Products, Inc. (AIFP), a provider of electronic commerce and high-volume production fax software, for $10.7 million in cash. The acquisition broadens AVT’s family of Windows NT-based communication products. The new company will operate as a wholly owned subsidiary of AVT under the name CommercePath, Inc. For more information, contact Dale Paulin at 503-968-9690.

Versatility Announces Alliance With Aspect Versatility, Inc., provider of open,
CTI-enabled customer interaction software for telemarketing, telesales, and teleservicing, has joined Aspect Telecommunications’ Affinity Alliance program. The Affinity Alliance program recognizes innovative call center solutions that are interoperable with Aspect’s enabling technologies and that offer long-term business benefits for Aspect customers. For more information, contact Lana Sansur at Versatility at 703-934-7631.

ADC Expands Capability By Acquiring NewNet
ADC Telecommunications, Inc. announced its Wireless Systems Group subsidiary has acquired NewNet, Inc., a developer of intelligent network telecommunications software. The stock-for-stock transaction will be accounted for as a “pooling of interests,” and is valued at approximately $53 million. NewNet will add Signaling System 7 (SS7) technology and wireless intelligent network products to ADC’s portfolio. For more information, contact Aimee Gallogly at 612-946-3338.

Natural MicroSystems Acquires ViaDSP
Natural MicroSystems Corp. (NMS) acquired privately held ViaDSP, Inc., a provider of telecommunications software and gateway technologies to OEMs, VARs, and systems integrators. ViaDSP’s products minimize the bandwidth required to transport analog telephony signals over digital networks. Bob Schecter, NMS’s chairman and CEO, notes the acquisition will complement their Fusion IP telephony platform. For more information, contact Lynn Ricci at 508-271-1204.

ILINC Licenses OnLive! Technology
OnLive! Technologies announced that ILINC, the creator of the LearnLinc family of instructorlead online learning solutions, has licensed the OnLive! Audio Conferencing Server 2.0 for integration into its second generation corporate training application. OnLive! licenses audio conferencing server technology to solution providers to enable live group interaction over the Internet or corporate Intranets. For more information, contact Stacy McLean at OnLive! at 408-617-3521.

Telco Research Selects Omnitronix For Hardware
Telemanagement vendor Telco Research Corp. has signed an OEM agreement with Omnitronix, Inc. Omnitronix has agreed to customize and private-label a networkready, pollable data collection device to be used specifically with Telco Research’s TRU SYSTEM 2000 telemanagement line. The device, to be known as the SSR.net, is based on the network-ready poll-able remote access unit called Data-Link, which was developed and introduced by Omnitronix earlier this year. For more information, contact Stephen Doster at Telco Research at 615-231-6149.

Nortel, SITA, EQUANT Test ATM PBX
Nortel, Societe Internationale de Telecommunications Aeronautiques (SITA), and EQUANT demonstrated the first transatlantic call between PBXs with a switching fabric based on asynchronous transfer mode (ATM). The call from the SITA and EQUANT offices in Nice, France to the Nortel facility in Santa Clara, California, was part of a trial of Nortel’s Meridian 1 communication system with an ATM switching fabric. For more information, contact Robert Spaulding at +33 (1) 41 99 1557.

AnswerSoft and Rockwell Partner For TAPI Driver
Rockwell Electronic Commerce Division and AnswerSoft, Inc. announced their intent to jointly develop a TAPI 2.1 software driver for linking call center environments with standards-based automation software for enhancing agent effectiveness. AnswerSoft will spearhead the engineering and development efforts necessary to complete the driver, with financial and technical support from Rockwell. For more information, contact Lisa Chiranky (AnswerSoft) at 972-997-8405 or Mike Collyer (Rockwell) at 630-227-8212.

PSS Intros TeleTrend To Streamline Call Centers
Positive Software Systems, Inc. (PSS) introduced TeleTrend, a com-putertelephony integration software product that helps streamline the way call centers manage their business processes. The TeleTrend system provides both telephone and direct mail marketing to targeted groups of prospective customers. The system integrates with predictive dialers, client databases, data warehouses, product sales software, and other applications on the desktop and back office. For more information, contact Greg Susoreny at 800-352-2797.

Telephony Experts Release One-Number Locator Module
Telephony Experts’ Talking NT is a programmable Windows NT 32bit call processing switch that handles telephony applications. The new FINDME.TLM module gives Talking NT a service which can seek out a user at multiple locations via their own personal phone number or extension. Users change destination numbers through password protected voice prompt menus. For more information, contact the company at 310-445-1822.

Toshiba’s New Phone Supports Modular Growth
Toshiba American Information Systems, Inc., Telecommunication Systems Division introduced the Strata DK40, a digital business telephone system that provides small- to mid-sized businesses with advanced PBX features and the ability to accommodate future growth costeffectively. Phone features include Multiple Directory Numbers, Direct Inward Dialing, Tie Lines, Caller ID, Automatic Number ID, DNIS, and SMDI Voice Mail Integration. For more information, contact the company at 800-222-5805.

Harris Intros Integrated Network Servers in Europe
Harris Corp. (Digital Telephone Systems) has announced its Integrated Network Server (IN Server). Now European developers of call center and enhanced services (such as prepaid call cards) gain the advantage of seamlessly incorporating Windows NT into their applications. Having NT incorporated directly into the switch simplifies network integration challenges and increases performance, reliability, and functionality. For more information, contact Julie Carlson at 415-382-5268.

Parlance Announces Voice-Activated Call Connection Service
Parlance Corp. introduced a new service that can be used with a company’s main telephone number to route calls directly to employees. Intended for small to medium businesses, PublicConnector greets external callers and transfers routine calls automatically, allowing receptionists to answer calls only when their help is required. For more information, contact Wendy Williams at 781-306-2200.

StarBurst, Hughs Demo High-Speed Multicast Over Satellite
StarBurst Communications and Hughs Network Systems, Inc. (HNS) demonstrated the power of IP multicast technology and satellite communications with DirecPC Enterprise Edition. DirecPC/EE supports the delivery of Intranet content at greater than T1 speeds between an enterprise’s corporate Web server and remote locations. It also supports multicast applications such as data files and MPEG digital video at speeds up to 10 Mbps. For more information, contact Stephen Collins at 978-287-5560.

NetWorks Telephony Corp. Recruits ISPs
NetWorks Telephony Corp. (NTC) launched a multimillion dollar recruitment and incentive program to sign up ISPs as NTC-enabled Web telephony providers. NTC-enabled ISPs will offer their customers the ability to place voice calls from their personal computer to any telephone in more than 200 countries over NTC’s global, Web-enabled telephony network. For more information, contact Mike Radice at 310-563-3900.

NeTrue’s Global Gateway Network Expands
NeTrue Communications, Inc. announced the expansion of their NeTrueLink fax/voice Internet gateway, which brings Japan, Korea, Malaysia, Turkey, Pakistan, Brazil, Argentina, Chile, Uruguay, and Paraguay online. NeTrueLink is a turnkey solution — with its functional server and complete billing system, NeTrueLink acts as a gateway between the Internet and regular phone systems. For more information, contact Jaci Robbins at 714-870-0861.

IDT, CompuWorks Join For New Net2Phone Software
CompuWorks, a subsidiary of GT Interactive Software Corp., has joined with IDT Corp. to publish IDT’s Net2Phone software. Upon installation of the program, users can place U.S. toll-free calls for free from anywhere in the world, which allows U.S. businesses to expand their customer base dramatically without incurring additional costs. For more information, contact Sarah Hofstetter at 201-928-2882.

Pacific Image Intros SuperVoice
Communications Server Pacific Image Communications, Inc., developer of SuperVoice voice, fax, and data communications software for Windows, announced the SuperVoice Communications Server for Windows NT 4.0. The server is designed to address integrated messaging needs for business environments, ISPs, mobile professionals, and SOHOs. For more information, contact Bob Ho at 626-457-8880.

New Fax Servers Announced By Lotus
Lotus Development Corp. introduced a pair of fax servers for users of midsized to very large networks. Designed for the enterprise and ISP markets, respectively, the Domino Fax Server 4.5 offers Internet-enabled and LAN-based fax capabilities, while Lotus mail Fax 2.1 lets ISPs create value-added fax services. For more information, visit their Web site at www.lotus.com

Students Make History With New Voice Technology
Students in France, England, and the U.S. were pioneers of a new PCbased telephone technology as they placed the first NetWorks Telephony Corp. voice calls from their PCs across the English Channel and the Atlantic Ocean. NTC Voice calls allow inexpensive, high quality, Web-enabled phone calls to telephones in more than 220 countries. For more information, contact Mike Radice at 310-563-3900.