
November 1999
IN FOCUS
Headset Selection Tips: Considering The Basics For Agent
Comfort And Productivity
By Joe McGrogan, Plantronics, Inc.
Call Center Headsets: Designed For The Customer
By The Customer
By Roland Nutter, GN Netcom, Inc.
CALL CENTER TECHNOLOGY SOLUTIONS
PC-PBX And PC-ACD Integration For A Cutting-Edge Call
Center
By Vince Corning, Picazo Communications, Inc
CALL CENTER MANAGEMENT SOLUTIONS
Support Technologies Roundup
Buying Support Technologies (Sidebar)
By Cassandra Millhouse, Ovum
E-SALES--E-SERVICE.COM
Shore Up Web Self-Service Solutions For Ultimate CRM
By Dara Bloom, Editor, TMCnet.com
E-Sales--E-Service.com News
Can We Talk?
By Zoltan A. Poleretzky, WebLine Communications Corp.
VoiceXML: Surfing With Speech (Sidebar)
By Bruce Eidsvik, Array Systems Computing, Inc.
HUMAN RESOURCE DEVELOPMENT
Building Prospect Relationships For
Business-To-Business Sales
By Christopher Ryan, Saligent Software, Inc.
TELESERVICES OUTSOURCING
Outsourcing Your Healthcare Teleservices: Dont Let It
Be A Prescription For Disaster
By Christine J. Holley, Interactive Intelligence, Inc.
CTI EXPO Fall 1999 Preview |

DEPARTMENTS
Publisher's Outlook
High Priority
Technology Highlights
Call Center News
Letters
Corpus Juris
TMC LABS
PNX ACD V.3.0 From
PakNetX Corporation
Protect Your Investment Build Your Office
With
Modular Components
By Tom Keating And Evan Koblentz, TMC Labs |