3Com Corporation (#1624)
The 3COM (NBX) 100 Communica-tions System is a multi-line business telephone system with
full PBX functionality, built-in Voice Messaging/AA, built-in TAPI driver for TAPI 1.4 and
2.X applications, and support for Caller ID services. Contemporary telephone set with 10
preprogrammed and 18 programmable buttons. 3COM (NBX) delivers clear voice quality,
scalable growth, and advanced features for small/mid-size businesses and satellite/ branch
8x8, Inc. (#924)
The Audacity-T2 IP Telephone Processor is a new chip and firmware product designed to
allow OEMs to build inexpensive IP telephones.
Aculab USA, Inc. (#2318)
CT Components for T1-E1-ISDN connectivity. MVIP-SCSA-H-100 compatible. ISA PCI support.
DSP resource cards for speech processing, voice recognition, conferencing, text to speech.
Active Voice Corporation (#112)www.activevoice.com
Active Voices Unity, a Windows NT-based communications server, delivers unified
messaging, voice mail, and fax functionality. Built for convergence, Unity integrates with
traditional and IP telephone systems. Unitys dedicated Exchange server, critical
Microsoft BackOffice components, and full NT services provide superior performance and
Acxiom Corporation (#1217)www.acxiom.com
Acxiom Corporation provides a spectrum of data products, integration services, mailing
lists, data warehousing, and decision support services. InfoBase TeleSource Data, a
telephone data product with a phone and reverse phone append feature, combines
comprehensive coverage and highest match rates and when delivered via the Acxiom Data
Network, offers a sub-second delivery of data.
Altitude Software (formerly Easyphone) (#1531)
More than 150 companies around the world are using Easyphone software to automate inbound,
outbound, and blended contact centers. Easyphone provides a complete, integrated software
solution that couples the power and reliability of the telephone switch with advances and
innovation found in leading software applications. Easyphones component-based
approach lets organizations leverage existing "best of breed" hardware and
software investments or purchase a complete integrated solution.
ALVE Software, LLC (#436)
ALVE is a leading developer of telephony software.
American Power Conversion (#2117)
UPS power protection products.
American ProImage (#447)www.aproimage.com
API provides integrated industrial computer solutions: 1U-8U chassis with server, network.
RAID sub-storage and UPS. System integrations includes clustered passive backplane array
with LCD display hot-swap kits. Support storage to multi terabytes RAID solutions.
Server/Redundant subsystem groups address NLX/ATX/LPX/SBC format. Manufacturer-direct
accessories make API one-stop solution provider.
Apropos Technology (#1627)
Apropos Technology develops and markets enterprise-class call center management
applications. Aproposs flagship product, Apropos Version 4, delivers industry
leading Total Interaction Management. Aproposs Total Interaction Management enables
your call center to handle all interactions into your center through a single business
rules driven interface.
Arise Computer, Inc. (#645)www.arisecomputer.com
Arise Computer specializes in the assembly and sales of custom configured Industrial
Rack-Mount and Wall-Mount Computer Systems to Manufacturers and OEMs in multiple
Artisoft, Inc. (#2124)www.artisoft.com
Artisoft, Inc., provides CT, communications, and networking solutions designed for small
and medium businesses. Its CT solutions include Visual Voice, Visual Fax, InfoFast, and
TeleVantage. Artisofts products are renowned for their ease of use, affordability,
and performance, and currently are sold worldwide through affiliated distributors and
Aspect Telecommunications (#1720)www.aspect.com
Aspect Telecommunications creates total solutions for mission-critical call centers around
the world. Aspect focuses exclusively on the call center, supplying solutions and services
that help bring companies closer to their customers.
Audio Codes (#2120)www.audiocodes.com
AudioCodes is a leading provider of VoIP voice, fax, and data compression boards for
Internet Telephony, which are used by leading carrier-grade gateway manufacturers. The
TrunkPack-VoIP series includes quad-trunk CompactPCI boards, single and dual trunk PCI
boards, and four-line analog boards.
Austin Logistics (#254)
Austin Logistics, Inc., Austin, TX, develops products and decision support systems for
collections, telemarketing, and financial management operations. CallTech and ResponseTech
are call center optimization software technologies that complement predictive dialing
systems to enhance productivity, conduct user-defined call targeting and strategies, and
test to determine optimum staffing.
AVT Corporation (#112)
AVT develops and markets a broad line of open systems-based advanced computer telephony
products, specializing in unified messaging, call center solutions, network fax, and
production fax. AVT is comprised of three software groups CTI Software Group
(unified messaging and call center solutions), RightFAX Software Group (high performance
network fax servers), and CommercePath Software Group (high volume production fax
Axiom Technology (#528)www.axiomtek.com
Axiom Technology, Inc., is one of the major providers of computer-based industrial
automation solutions for various applications. Products for the CTI EXPO this year include
Dual Pentium II SBC, Pentium II SBC with VGA, SCSI, Pentium SBC with VGA/SCSI/LAN, 1U/2U
industrial computer chassis, and 5U and 8U fault-resilient computer telephony servers.
Blue Pumpkin Software (#112)
Blue Pumpkin delivers a family of easy-to-use, robust solutions to maximize customer
service through effective call forecasting and workforce scheduling. Our flexible products
adapt to your business, allowing you to rapidly create practical solutions for your call
[return to the top]
Capital One (#1915)
One of the largest issuers of Visa and MasterCard, Capital One employs over 11,000
associates worldwide. Recently named #41 on Fortune Magazines top 100 Companies to
Work For and #15 on Business Weeks top S&P performers, Capital One is looking
for strong leaders to join our team. We will have recruiters and key decision makers at
our booth available to provide information about career opportunities with Capital One.
Carlo Gavazzi (#744)
Carlo Gavazzi, Inc., is a leader in the design, manufacture, and integration of standard
and custom computer systems. CGI provides a full line of high performance I/O and CPU
boards for the PC and CompactPCI marketplace. An experienced team of engineering
professionals works with customers in the design of integration systems packaging that
meets specific application needs for the telecom, military, industrial, and medical
CC News (#547)
CC News is the only newspaper for call center and customer care professionals. Service
News is the only newspaper for IT Support professionals. Launching in February 1999, it
will feature monthly departments on inbound call centers, outbound call centers, blended
centers, and call center technology. Sign up for a free subscription at the CC News and
Service News booth.
CCS TrexCom (#637)www.ccsivr.com
FirstLine Encore is the power of call center management in a true 32-bit multitasking
operating system, as CCS releases its Windows NT-based next-generation product.
The award winning CCPRO product suite provides comprehensive call center functionality
including blended inbound ACD and outbound predictive dialing, IVR, call logging, and
unified SQL reporting. CCPRO replaces the numerous and disparate systems required by
todays advanced call center with one distributed solution delivering multimedia to
the desktop over a single broadband interface.
CellIT Live Multimedia Call Center (#124)
Cisco Systems (#731)
Cisco Systems, Inc., is a worldwide leader in networking for the Internet. Cisco hardware,
software, and service offerings are used to create Internet solutions so that individuals,
companies, and countries have seamless access to information regardless of differences in
time and place. News and information are available at www.cisco.com.
City Of Clovis (#154)P: 559-297-2496
Municipal government offering assistance to call center operations and suppliers in
locating their operation in California. Clovis is centrally located, seismically stable,
Comdial Corporation (#524)
Comdial Corporation engineers, manufactures, and markets a complete line of business
telecommunications systems and CT-enabled products. Comdial employs a workforce of 900
with headquarters in Charlottesville, Virginia, and a support network of more than 1,500
qualified resellers in communities all over North America.
Computer Protocol(M) SDN BHD (#437)www.cpm.com.my
PC-based voice over IP gateway which allows voice and fax transmissions via IP networks.
The gateway hardware supports FXS, FXO, and T1/E1 interface. It also supports
H.323/G.723.1 standard for low bit rate voice compression over the Internet. Optional
software enhancement includes gatekeeper, subscriber and pre-paid phone card billing
Concannon Technology, Inc. (#1439)www.concannontech.com;
Seamless communications anytime, anywhere.
Connex International (#650)P: 203-778-7218
Connex International offers a complete line of teleconferencing services, which include
audio, video, and Internet conferencing. Connex Presents is an Internet presentation tool
that augments teleconferences with live, real-time slide presentation via the Internet. By
fourth quarter, Connex will be offering streaming to their full line of teleconferencing
Copia International (#649)www.copia.com
Copia International Ltd. produces innovative fax software. Its product, FaxFacts Fax
Server, offers a total fax solution for Windows NT. FaxFacts is a full-featured product
providing outbound broadcasting, desktop faxing, and inbound fax mail for any size
company. Load balancing, call routing , and intelligent retires.
Coresoft Technologies (#1239)www.coresoft.com
OEM software developer of voice and unified messaging solutions for providers of computer
telephony products. The solutions can be customized and seamlessly integrated with
Coresoft CenterPoint Add-ons to satisfy specific end-user needs. These solutions and
add-ons offer integration of auto attendants, IVR, ACD, VoIP, fax, and many other custom
Crystal Group, Inc. (#717)www.crystalpc.com
Crystal Group, Inc., is a leading manufacturer of industrial grade fault-tolerant
computers for the fast-paced networking and communications market. Crystals
computers occupy as little as one-sixth the space of traditional offerings while
maximizing flexibility, reliability, serviceability, and space efficiency.
CTL, Inc. (#112)www.ctlinc.com
VoiceSupport NT incorporates Windows NT Server 4.0 UnifiedSupport allows users to views
their messages from their computers workstation on any TCP/IP LAN. Users can choose
between Microsoft Exchange/Outlook Inbox or VoiceSupport NTs GUI. Fax Server allows
desktop users to fax documents from their computer and also includes automated attendant
speech recognition from Registry Magic.
CurtCo Publishing (#512)
CurtCo Freedom Group is proud to sponsor CTI EXPOs "Networked Home
Pavilion," a centralized exhibition of todays manufacturers and service
providers specializing in home networking products and services, including PC telephony
solutions providers, home phone line and wireless network manufacturers, and structured
wiring option providers. As the traditional call center applications of CTI and Internet
telephony technologies become more affordable and applicable to other office settings,
more and more companies even home offices can benefit from the tremendous
cost efficiencies that these innovations make possible. Youll find these products
and services demonstrated in this multi-vendor booth on the exhibit floor featuring
industry products geared toward SOHO (small office/home office) technologies. The Pavilion
will be sponsored by three of CurtCos publications: Home Office Computing, Sales
& Field Force Automation, and Small Business Computing magazines.
Daktronics manufactures the Galaxy Call Center Display System for communicating critical
real-time ACD information and updates to your call center agents. Daktronics offers the
widest range of standard LED display products of any manufacturer. Nova9000 software
gathers real-time statistics and allows supervisors to compose messages to update agents.
Database Systems (#2317)
TELEMATION is a comprehensive call center management software solution supporting sales,
marketing, customer service, and help desk client. TELEMATION provides complete CTI
functionality including ACD and predictive dialing plus Internet support. DSC has
developed a PC-based predictive dialer/telephone switch using Dialogic components.
Data-Tel Info Solutions (#238)
P : 480-844-5154
Come see Data-Tel Info Solutions xSELLerator 4.0, the most cost-effective,
full-featured predictive dialer on the market. Inbound/Outbound call blending, Branch
Scripting, Digital Recording, Online CC Authorization. Five DELL Stations/16 Outbound
Lines $22,468, and 24 DELL Stations/48 Outbound Lines $51,814.
Davox Corporation (#912)
Davox Corporation provides complete Allbound solutions to mission-critical contact centers
through superior and proven enabling technologies, services, and customer support. These
solutions combine inbound call handling, outbound call management, call blending, robust
reporting, and multi-media on a single, flexible technology platform.
Digisoft Computers (#439)www.digisoft.com
Telescript is call center management software that handles multiple inbound, outbound, and
blended projects simultaneously. On inbound calls, Telescript instantly pops the screen
with the incoming project and record, while on outbound calls, Super or predictive dialing
can double productivity. Telescripts advanced reporting and new scripting
capabilities enable both managers and agents to excel.
Digital Asset Management (#647)www.digitalasset.net
Think411SDK is a software developers kit that provides developers of call center/IVR
systems the ability to embed real-time reverse-append consumer and business data into
their applications. Solutions providers now have instant access to over 110 million
records cutting costly data entry at the operators level.
Dispatch Central (#1939)www.dispatch-central.com
Dispatch Central is a complete information management system that runs your business
giving you the control of the company. Highlights include customer inventory, total
inventory control, service calls and dispatching, billing/collections tracking,
maintenance contracts, Accounting integrates, Job/Product casting and profitability, and
Contact./Bidding Quote facilities.
Divaris Real Estate (#449)www.divaris.com
Divaris Real Estate is representing Netpark Tampa Bay, Americas first corporate
super center. Netpark Tampa Bay is the total workplace environment for the next
millennium. Please stop by for an update on the multimillion-dollar renovation.
[return to the top]
eGain Communications (#1331)
eGains products and services help companies manage high volumes of customer
communications through e-mail, real-time Web collaboration and self-service. eGain
solutions are available through onsite deployments or through the eGain Hosted Network, a
hosted network for e-commerce customer service. Companies use eGain solutions to build
customer loyalty, to convert online visitors to online buyers, and to leverage customer
eHNC Software (#1437)www.aptex.com
eHNC, a division of HNC Software, is the first e-commerce service provider to assist each
member of the "transaction triad" buyers, sellers, and financial
institutions at every stage of the online buying cycle. By delivering real-time
recommendation streams through simple interfaces, eHNC helps each participant control
transaction risk, build relationships and enjoy the online experience.
EIS International (#1337)www.sersolutions.com
EIS International, Inc., a leading provider of software solutions and services for
outbound and integrated inbound/outbound call centers, provides systems for telemarketing,
customer service, fund raising, market research, and collections to improve productivity,
operational efficiency, and agent effectiveness.
Envox US Ltd. (#2331)www.envox.com
Envox CT-Studio 3.0 is an easy way to use native 32 bit NT Drag-n-Drop CTI/IVR tool kit.
The CTI Studio 3.0 can create application, like UN PBX/ Commserver. IP telephony call
centers, voicemail and much more.
Ericsson WebCom, Inc. (#2329)
Ericsson WebCom is focused on converged voice/data communications systems for the
enterprise. The WebSwitch family of IPBXs and VoIP gateways can be networked across the
LAN, the WAN or the Internet to provide integrated IP-based and traditional telephony
services for small and mid-sized businesses.
e-Voice Communications (#654)www.evoicecomm.com
e-Voice Communications, Inc. is demonstrating its new evoice3000 Communication Server, a
PC-based PBX, and its award-winning evoice2000 CT Application Server, including voice mail
and auto attendant with database screen pops, caller ID, basic IVR, e-mail integration,
unified messaging, and more. Its products are specifically designed for small to mid-sized
companies at an affordable price.
Exacom, Inc. (#2327 )www.exacom.com
Exacom is a manufacturer of microprocessor-based telecommunications products, systems and
peripherals featuring a comprehensive line of digital call recorders, telecom
interfaces for DID, E&M, and PBX integration, plus telephone call accounting for
international applications. Exacom is positioned to serve global telecommunications
Excel Switching Corporation (#354)www.xl.com
Excel Switching Corporation is a provider of open voice and data switching platforms for
telecommunications networks worldwide. Excel designs, manufactures, and delivers a family
of open, programmable, carrier-class voice and data switches and gateways that address the
infrastructure and enhanced-services needs of network providers. Its robust
switching products and Partner-based business model bring total solutions to
telecommunications networks worldwide.
Executone Information Systems (#112)www.executone.com
Executone Information Systems, Inc., presents the award-winning Sentinel (CTI magazine
1998 Product of the Year, call center workforce management category) call center
management software application. It provides ACD supervisors with real-time access and
historical reporting for optimum call center performance. Its computer telephony platform
is flexible, scalable, and easily configured to manage any size call center.
Eyretel, Inc. (#138)www.eyretel.com
Eyretel is a leading supplier of recording systems, providing advanced solutions for the
delivery, capture, and analysis of voice and data. Our products have evolved from
standalone voice loggers to sophisticated open architecture Computer-Telephony Integration
systems. The diverse markets that we support include call centers, financial trading
rooms, emergency services, and transportation, among others.
Figment Technologies, Inc. (#745)
Figment Technologies, Inc.s Uni-Exchange is a scalable, unified messaging product
integrating e-mail, voice, fax, and media mail servers into one. UniExchange offers remote
administration over the Internet on Windows NT or 95. It is fully compliant with IP and
stores all messages using MIME.
First Sierra Financial (#448)
The industry leader in call center equipment and software financing. From 10K500K.
Same day approval up to 150K. Simple one-page application. Fifteen years of CTI financing
experience. Dialers, computers, recorders, voice recognition, data storage, PBX, and
P: 650 378 1306
Flexion empowers forward thinking small businesses to succeed in todays
ever-changing business landscape by delivering an all-in-one solution with advanced
telephony, computer, fax, and Internet capabilities along with built-in one-stop support
services. Thus enhancing competitiveness, increasing profitability, reducing costs, and
strengthening customer relationships.
Genesys (#112, 737)
Genesys Telecommunications Lab-oratories, Inc., combines computer and telephone systems to
improve company/customer interactions. Head-quartered in San Francisco, Genesys serves 200
customers in the North American, European, Asian-Pacific, and Latin American regions
directly from 27 sales offices.
Genoa Technology (#646)www.gentech.com
Genoa Technology, Inc., provides a suite of comprehensive test solutions for CT,
facsimile, printer, scanner, and local connectivity technologies. These test solutions
help customers bring their products to market faster, reduce development costs, and
improve product reliability.
GeoTel (now Cisco-GeoTel) (#1127)www.geotel.com
GeoTel provides customer interaction software for call centers. The companys CTI
products create an enterprisewide call and data distribution platform by integrating
multi-vendor networks, ACDs, IVR, desktop applications, Web servers, and other resources.
Solutions are provided for single-site, multi-site and network service provider
Gordon Kapes (#336)
Gordon Kapes, Inc., will be displaying their digital Telephony Simulator. Designed to
address the needs of the CTI application developer, the product offers robust T1 (RBS), T1
ISDN, and E1 ISDN simulation capabilities, with data analysis and scriptable bulk call
generation provided "in-skin" as a bonus.
[return to the top]
Hammer Technologies (#937)
Hammer Technologies will be demonstrating the easiest to use bulk call generator in the
industry. The Hammer Integrated Stress Generator (ISGII) now includes an intuitive user
interface for load test generation and reporting. Also on display is the industry leading
VoIP Test System from Hammer. Other product demonstrations available include CallMaster,
which automatically generates a robust set of Hammer test scripts from a call flow
diagram, dramatically reducing both time and skill level required for script development.
Hypercom Network Systems (#149)
Hypercom Network Systems IP.tel Internet Telephony Gateways provide infrastructures
to telephone carriers and Internet Service Providers to deliver phone, fax, and data
communications services over the Internet (IP) or Frame Relay.
I-Bus, Inc. (#527)www.ibus.com
I-Bus, Inc., provides complete industrial computer needs for those in Pittsburgh or Paris,
Sydney or Singapore. I-Bus offers CPU boards, backplanes, system enclosures, and
fault-tolerant platforms based on passive backplane and CompactPCI architectures.
IBM Corporation (#917)
IBM Corporation, helping to lead information technology, will feature its new Small
Business Computer Telephony Solution combining a PC server adapter card with telephony
switching, advanced call control, and voice mail software. The IBM CT-618 adapter will be
shown running on IBMs latest lineup of Netfinity and telephony servers.
ICS Advent (formerly Industrial Computer Source) (#724)
ICS Advent, formerly Industrial Computer Source, is expected to announce the first in a
new line of highly fault-resilient, robust, multi-processor system platforms. Models will
offer a choice of PCI and ISA slot configurations, SNMP with dual Xeon processors,
high-power redundant hot swap power supplies, CompactPCI sub-rack, enhanced drive
capability, and 20 usable full-length slots. Also being shown, the companys first
true e-commerce product, the recently introduced Celeron-based C4ATX Series.
With FYI, Identitech gives you the guts to compete. FYI is a tool for integrating imaging,
document management and workflow functionality into your workgroup or enterprise-wide
solution. Our solutions offer the capability to store, retrieve, display, manipulate, and
route all types of data (including computer files, scanned documents, photos, audio
tracks, full-motion video, multimedia, and more).
IEX Corporation (#1336)
IEX provides a complete call center solution that manages multiple agent groups in
separate locations as if they were a single center. Our Virtual Call Center combines the
power of the TotalNet Call Routing with TotalView Workforce Management and CTI Desktop
Automation to create an integrated unmatched in the industry.
IMA is a global provider of call center software and services that enhance the quality of
your customer interactions. The companys EDGE client/server solution integrates
technologies and data across an organization to efficiently automate all inbound and
outbound applications, from telemarketing and telesales to customer support and account
Infinite Technologies (#653)www.infinitemail.com
Infinite Voice Listen to your e-mail from any touch tone telephone.
Interactive Intelligence (#920)
Interactive Intelligence, Inc., offers a total interaction management server the
Enterprise Interaction Center (EIC). The Internet-enabled EIC combines the functions of
PBX, ACD, VRU, voice mail systems, fax server, CTI server, and more all in one open
Windows NT server.
Interactive Software Systems (#517)
Interactive Software Systems will be exhibiting e-Force, a powerful enterprise workforce
management software suite. e-FORCE is uniquely designed to meet the workforce forecasting
and scheduling needs of the enterprise and extended contact center, allowing organizations
to respond efficiently to diverse customer demand sources including inbound and outbound
telephone calls ,email, fax, and Web inquiries.
Interior Concepts (#1237)
Interior Concepts is a custom manufacturer of furniture for call centers. Our one-inch
panel system, custom capabilities, and wire management system make us an industry leader.
Internet Device Builder, Penton Media, Inc. (#439)
Internet Device Builder offers information services and technical events for the engineers
and developers of the next Internet revolution: smart, interactive devices that can be
controlled over, gather information from, and distribute data via the Internet.
VoiXX is a comprehensive and unified messaging solution for Microsoft Exchange that
integrates seamlessly with your existing telephone and network environments. Among the
many features of VoiXX are enhanced voice mail and auto attendant functionality, IVR
scripting , text-to-speech, Web callback, and outbound message delivery.
[return to the top]
Kana Communications (#1637)
The Kana Customer Messaging System 3.0 (Kana CMS) enables call centers and CTI providers
to respond quickly and personally to high-volume e-mail and initiate targeted
communication with customers all while reducing communication costs. Through a
strategic alliance with Aspect Telecommunications, Kana provides a solutions package that
strengthens the positions of both as call center and solution providers.
KnowledgeSource, Inc. (#1837)
A proven systems integrator, KnowledgeSource delivers customer care solutions to increase
sales, enhance customer service, and improve customer loyalty. KnowledgeSource deploys
enterprise customer management solutions ranging from call center computer-telephony
integration to deployment of real-time integrated e-commerce systems.
Lance Gilman Commercial Real Estate (#2330)P: 775-852-4700
Exclusive broker for South Meadows Business Park and Tahoe-Reno Industrial Center. South
Meadows is Northern Nevadas largest master planned community. Tahoe-Reno is the
worlds largest industrial center. Both properties have lots for sale, lease and
build to suit.
Lead Year America (#249)P: 281-580-2002
Switching power supplies for industrial, PC, telecommunication, and networking use.
Learning Tree International (#1339)
Learning Tree International is the leading worldwide vendor-independent provider of
training for IT professionals, offering more than 150 courses in both instructor and
computer based training (CBT) formats.
Lucent Technologies (#1324)www.lucent.com
Lucent Technologies can help businesses make the communication choices that are right for
them from a ground-up network to a measured evolution from any installed network
base. We believe that reliability, predictability, and revolution can go hand in hand,
making customer care, Internet commerce, multimedia communications, and messaging a
central part of everyday life around the world.
Macase Industrial Corporation (#136)www.macase.com
Macase is a manufacturer of industrial rackmount, server, RAID, and PC chassis.
Mastermind Technologies (#112)www.mastermind-tech.com;
We deliver innovative voice communications software products and turnkey solutions to the
global telecommunications and data communications industries that bridge these
industries respective technologies and are open, customizable, and cost effective.
MCK Communications (#652)www.mck.com
MCKs provides off-premises workers with seamless connectivity to corporate voice and
data networks, including 4-digit dialing, intercom, conferencing, transfer, voice mail
signaling and full ACD features. MCKs products
include ISDN and Analog single-user EXTenders, Branch Office EXTender, and the
Digital-to-Analog Recording Interface for call logging/recording.
MediaPhonics is a leading provider of desktop telephony components that integrates
Microsofts TAPI and Intels USB standards which are used for a foundation to a
general purpose voice, Call data and image processing infrastructure. We want to maintain
a leadership position is the area of integrating desktop PCs and communication devices.
Melita International (#531)
Melita International, established in 1983, is a leading provider of customer interaction
and call management systems for call centers, enabling businesses to automate call center
activities and enhance their telephony-based customer communication. Worldwide customers
include leading organizations in the financial services, retail, media, and communications
and service bureau industries.
Mercom Systems (#837)www.mercom.com
Mercom Systems is a leading developer of advanced Windows-NT based multi-media recording
solutions. Mercoms Audiolog call recording server offers high-density digital
telephony recording for a wide range of industries including call centers, government
agencies, utilities, and financial markets.
Microsoft Corporation & Microsoft Partner Pavilion (#112)www.microsoft.com
Microsoft Corporation, a leader in personal computer software, offers a range of products
and services for business and personal use, designed to make it easy and enjoyable for
people to realize the power of personal computing every day.
MIND CTI (#345)www.mindcti.com
MIND CTI supplies industry high quality billing, accounting, and management software for
all media (switches, Internet, datacom). Among our products are the real time
MIND-iPhoneEX VoIP Billing system, PhonEX Call Manage-ment System, MultiSite PBX Network
Management, Traffic Analysis, and Fraud detection systems
Mustang Software, Inc (#1537)www.mustang.com
Mustang Software, Inc., delivers creative e-mail management solutions through a
combination of the companys unique products and services, its unparalleled e-mail
management experience and expertise, and world-class alliance partnerships. Mustangs
Internet Message Center (IMC) is an intelligent e-mail management system that provides
sophisticated capabilities for e-mail workflow management.
[return to the top]
Natural MicroSystems & Natural MicroSystems Partner Pavilion (#117)
Natural MicroSystems is a leading provider of open CT platforms, or Open
Telecommunications solutions. Its technology enables its partners to shorten
time-to-market for high-value CT systems, integrated voice response (IVR) systems, and
call centers integrated with Web sites.
NEC America (#1927)www.nec.com
NEC Americas Corporate Networks Group provides CTI/OAI-based integrated solutions to
meet sophisticated business and contact center integration challenges. NECs
integrated products will make your business more productive by providing the information
and automation you need to be competitive in todays fast-paced world.
Noble Systems (#1037)www.noblesys.com
Predictive dialing, inbound and blended call systems and solutions, including customized
screens, real-time reporting, remote agent management, digital recording,
internal/external call transfer, and more. Open database design can integrate within your
network or stand alone. Unix, Informix, and Dialogic. SCSA compliant.
Nortel Networks (#1131)www.nortel.com
Nortel Networks delivers value to customers around the world through Unified Networks
solutions, spanning mission-critical telephony and IP-optimized networks. Nortel Networks
offers solutions based on Nortel Networks Internet Telephony Architecture (Inca)
that will be optimized for the customers business and ready at the customers
speed. Nortel works with customers worldwide to design, build and deliver
telecommunications and IP-optimized networks.
North Dakota Economic Development & Finance (#1238)P: 701-328-5300
Nuance Communications (#739)www.nuance.com
Nuance Communications develops advanced technology for speech recognition, language
understanding, and speaker verification software to automate access to information and
services over the phone. Nuances products enable a user to speak to a computer over
the telephone in everyday, conversational language. Nuance delivers products and services
to customers in travel, financial services, and telecommunications industries.
Nuera Communications, Inc. (#445)
Nuera is a leading provider of high-quality, low-delay voice compression systems which
improve communications capabilities and reduce costs in carrier and high-demand corporate
satellite, TDM, Frame Relay, and IP network applications.
Odin TeleSystems Inc. (#1024)www.odints.com
Odin will exhibit its OTX (Odin Telecom frameworX) CT development platform consisting of a
modular adapter family for PCC/H.110 systems as well as of a variety of protocol stacks
and DSP software modules. OTX enables rapid implementation of a variety of CT
applications, such as voice over IP systems.
OnLine Interpreters, Inc. (#651)www.onlineinterpreters.com;
Providing multilingual services, including over-the-phone interpretation, in-language
teleservicing, e-mail, and fax translations, from English into 150 languages or vice
versa, 24 hours a day, 7 days a week.
The PakNetX Integrated Contact Center system connects businesses with customers through
the Internet or telephone. Based on PakNetXs Diverse Media Switch technology, the
ICC solution provides contact centers with call queuing distribution, management for
telephone, chat, email, VoIP, Web call back, and IP-based multimedia contact.
Paramax is an Internet telephony manufacturer that produces a plug-&-play hardware
with high quality telephone sound. The company also produces a software telephony product.
The software comes with features such as voice mail, e-mail, and more for a fraction of
the normal cost
PaylinX Corporation is an e-commerce technology innovator and the leader in enterprise
payment server solutions. Field proven in business-to-business and business-to-customer
direct marketing environments, the PaylinX family of secure payment servers reliably
perform the real-time authorization, settlement, and back office management functions for
conventional credit, corporate, and GSA purchasing card transaction processing.
Phonetic Systems (#537)
Phonetic Systems is the leader in the innovation, development, and deployment of
state-of-the-art, speech-enabled, telephony-based directory search solutions. Phonetic
Systems breakthrough software provides superior speed and accuracy in directory
searches and is scalable to more than 250,00 records. Phonetic Systems solutions
include automated attendant, directory assistance, information retrieval, and
Picazo Communications (#112)
Picazo Communications, Inc., a leading provider of computer telephony solutions, will
demonstrate the industrys first Windows 2000-based communications server technology
which will deliver robust PBX features, LAN-based messaging, auto attendants, voice mail,
Caller-ID routing, and a suite of advanced call control applications
Plants Sites & Parks (#546)
BPI Communications is a global media company. It produces specialized publications,
electronically delivered data, and marketing services in entertainment, media and arts,
and design to businesses and consumers. BPI Communications publishes 26 magazines and 33
annual directories. It operates seven computer-based communications and information
POINT Information Systems (#1924)
POINT Information Systems provides TeamPOINT, an advanced customer relationship management
software solution. TeamPOINT optimizes sales, marketing, and customer service interactions
across multiple channels, including call centers. Interact Assistant technology offers
scripts, workflows, and intelligent software agents all designed graphically
without programming. TeamPOINT helps companies improve customer loyalty and sales.
Praxon, Inc. (#1137)www.praxon.com
Praxon leads the worldwide Integrated Business Communications market. Its Phone Data
eXchange (PDX) integrates voice, networking, messaging, and Internet access into a single
solution for small/medium businesses and remote offices.
Pronexus, Inc., is an innovator in computer telephony application development software and
custom solutions. Pronexus manufactures rapid application development tools for Windows
open client-server architectures, including the award-winning VBVoice, VBFax, and
Announce! The company also provides application development services for customized IVR or
PROTECH Communications (#839)
Pro Tech is an engineering and manufacturing company of headsets. Established by Keith
Larkin (founder of Plantronics) Pro Tech has over 30 years of experience in the light
weight headset industry. Were looking to capitalize on this edge with the
introduction of a new line of advanced headsets this spring.
Protocol Communications (#1937)
At Protocol High Performance Integrated Marketing Services utilizes the principals of
one-to-one marketing through its 24 call centers to deliver integrated marketing services,
telesales, Internet, voice mail, e-mail, and market intelligence programs. Protocol is
able to provide these programs in a dedicated, shared, variable-dedicated, live,
automated, or interactive environment.
[return to the top]
Quicknet Technologies (#1520)
Quicknet Technologies products enable high quality, low cost Internet telephony for
small business and are in use today in over 160 countries worldwide. Drop by our booth to
preview our latest products including PCMCIA, PCI, and USB versions of our award winning
Internet PhoneJACK/Line JACKS.
Quiescent Telecommunications (#548)www.quiescent.com
Quiescents Interhold product makes a quantum leap from traditional on-hold
advertising solutions. Now one-to-one on-hold marketing solutions for call centers are
available. The product provides an interactive on-hold solution that plays individual
advertisements, accurately targeting unique customers. Call centers and PBX systems will
be able to harness converging technologies with database-driven on-hold advertising.
Quintum Technologies, Inc. (#539)
Quintum Technologies, Inc. is a provider of VoIP equipment to businesses. Quintum is
dedicated to providing reliable VoIP solutions that offer high quality voice and are easy
to install, maintain, and use.
Quintus Corporation (#1220)
Quintus Corporation delivers complete call center solutions that combine business
consulting with proven computer-telephony integration (CTI) and desktop application
software. Quintuss award-winning products help businesses increase customer loyalty
by integrating sales, service, and marketing functions across all electronic media.
Racal Recorders, Inc. (#1717)www.racal.com
Wordnet digital recording system for message archiving and replay featuring
RecorderLink98, integration software to provide ANI/ALI searching and a clipboard of
Registry Magic (#545)
Registry Magic, Inc., provides businesses with conversational speech recognition
technologies, products, and services on a worldwide basis. The company is a leader in
developing realistic speech recognition applications that listen, understand, and respond
to the user.
Rockwell Electronic Commerce Division (#1919)www.ec.rockwell.com;
Rockwell Electronic Commerce is a leading supplier of mission-critical call center
systems, CTI middleware, and electronic commerce solutions that enable businesses to
manage customer relationships and conduct transactions over the telephone and Internet.
Romak Office Systems (#1328)
Romak Office Systems, an established systems furniture manufacturer, is located in
Colorado Springs and serves the entire United States and Canada region. Romak specializes
in developing panel systems that incorporate features unique to specific industry
applications. It sells, delivers, and installs factory direct to ensure better value and
Samsung Telecommunications (1237)www.samsungtelecom.com;
From its Dallas office, Samsung Telecommunications (STA) researches, develops, and markets
products throughout North America, including handheld wireless phones, wireless
communications infrastructure systems, network products, printers, and multi-function
products. The Miami office of STA researches, develops, and markets business
communications products throughout North America, including analog and digital key phone
SBS Technologies (#236)
SBS Technologies Industrial Compu-ters is the leader in providing fast, low-priced custom
industrial PC and compact PC designs and integration solutions for mission critical
applications where quality and performance come first. Customer satisfaction is our goal.
Seagull Software (#639)www.seagullsw.com
Use Seagulls WinJa and JWalk tool kits to isolate specific processes in foundation
applications, integrate them with new or existing functionality, and deploy them to the
Web all with a precoded solution and no changes to the host application. WinJa and
JWalk include developers tools, server software, and user software.
Shelcad Communications Ltd. (#337)www.shelcad.com
The company designs, develops, and markets Computer-Telephony Integration (CTI) and Voice
over Internet Protocol (VoIP) products that offer open-system low-density solutions.
ShelCads Hi-Phone desktop and portable computer Hi-Phone PCMCIA products enable
users to place calls via the Internet, network, or the PSTN using their telephone sets.
Spectrum Corporation (#2332)
Spectrum Wallboards are used in a wide array of applications for a single purpose: to
communicate important and concise information instantly. Leading the way is ULTRA-Link
Real-Time ACD Software featuring automatic color updates, user programmable messages, and
ACD Stats/Help Desk Alerts. Spectrum also has over 20 standard models of LED wallboards
(color and monochrome).
SpeechWorks enables people to talk to computers over the telephone in a natural way,
simplifying and speeding the development of speech-activated services for information
delivery and e-commerce. The company provides compre-
hensive system integration and support services to clients and distributes its solution
through an unparalleled network of resellers and integrators worldwide. To experience the
power of SpeechWorks, please call toll-free: 1.888.SAY.DEMO.
Stancil Corporation (#348)www.stancilcorp.com
Audiolog, Windows NT voice logger, records analog or T1/E1/ISDN, at the trunk side or
concentrated behind the switch. Options: IRIS Automatic Scheduler, CTI/SMDR Integration,
Record-On-Demand, ActiveX Controls & SDK, DCOM remote live monitor, ANI, DNIS, Caller
ID. GWC 8.99
Symon Communications, Inc. (#554)www.symon.com
SYMON Visual Communications products for call centers.
Syntellect, Inc. (#727)www.syntellect.com;
Syntellect, Inc., offers both inbound and outbound call center systems, as well as a
professional service bureau to meet outsourcing needs of any size or complexity.
Syntellect fosters self-service with its Virtual Access product, enabling organizations to
transact business with customers using a wide range communication devices.
[return to the top]
Tapestry ISI (#454)
Tapestry Integration Specialists, Inc., is a consulting and systems integration firm who
developed a suite of CT development tools called Simple*CT. These products allow
telecommunications managers or software developers to easily add TAPI and TSAPI-based
third-party call control telephony functions to new and existing Windows applications.
TargetVision, Inc., provides an exciting way to impact productivity and improve morale
using televisions to update associates on switch activity and workplace news. Build
loyalty and community within your organization on your in-house television network.
Messages come alive and motivate with employee photos, company logos, and graphics.
TDK Systems (#939)www.tdksystems.com
TDK Systems was founded in 1992 to design, develop, manufacture, and market peripheral
products for the domestic and global portable computing marketplace. Today, TDK Systems is
developing a rapidly growing family of PC card (PCMCIA) products, offering end users
increased functionality and performance combined with quality at competitive prices.
TelAthena Systems (#927)
A pioneer in the development of CATI systems, TelAthena is a versatile and time-tested
call center tool. A single TelAthena script can be run from a dumb terminal, Windows PC,
or a Web browser on the Net, simultaneously and in any combination.
TeleDirect International, Inc. (#2127)www.tdirect.com
TeleDirect is a leading supplier of predictive dialing and campaign management systems for
teleservices organizations. LIBERATION is a Windows NT-based suite of products that
provides unsurpassed predictive dialing, sophisticated campaign management tools, GUI
agent application generator, inbound/outbound campaign blending, and full database
Telekols IntegraX is an NT-based multimedia, multi-application communications server
that supports advanced computer-telephony solutions including unified messaging, voice
mail, call processing, IVR, and fax processing. It is designed to support current
technologies and networks, as well as next-generation networks that merge voice and data.
Teleperformance International (#638)P: 011-331-557-64080
With more than 100 call centers in 29 countries worldwide, Teleperformance draws upon 20
years of experience to provide global telemarketing and teleservice solutions to many of
the worlds leading corporations.
Teltone Corporation (#237)
Telecommunications test and simulation equipment for sales/tradeshow demonstration and
engineering/production test applications. New: Telecom Simulation Platform (TSP) simulates
T1 and POTS networks. Increasingly popular: Telephone Line Emulator (TLE) emulates North
American and International POTS networks, and simulates echo, noise, and satellite delays.
Established in 1997, Tundo is headquartered in Cambridge, MA, with sales in both the U.S.
and the U.K. and over 45 developers based in Israel. Based on the H.323 standard,
Tundos solution provides enterprise customers with highly reliable, open scalable
voice over IP. Tundos low cost, computer telephony solution transforms voice into an
application, while retaining all the qualities and functionality expected in conventional
PRISM/Look PRO is the only application to embed desktop call control: dial, answer, hold,
transfer, record, and conference within Microsoft Outlook and Exchange Server. Using
Exchange data sources global address lists, address books, calendars, journal, and
contact folders PRISM/LOOK PRO provides a corporate knowledge management solution.
Ubiquity Software (#1739)www.ubiquity.net
Focused on Next-Generation Carriers and Application Service Providers, Ubiquitys
Helmsman Server and Service Creation Environment facilitate a carrier-scale soft-switch
architecture. Enhanced carriers can use these offerings to rapidly build and deploy
next-generation revenue generating services over IP networks. Helmsman Desktop allows for
the integration of popular end-to-end next generation e-commerce, telephony and desktop
offerings that increase customer network usage and loyalty.
VoCAL Technologies (#137)www.vocal.com
VoCAL Technologies, Ltd., is a single stop for complete
modern/facsimile/telephony/voice/video communications source code. Support for the latest
standards includes voice over IP, V.90, V.34FAX, T38 real-time fax, H.323, MGCP/SIP/SDP,
and G.723/G.729A. VoCALs software can be executed as a separate task allowing a DSP
to be used for concurrent customer applications as ADSL and ATM.
Product Hermes Pro Solution global PCBX for CTI.
VoiceTelligence builds custom and turnkey voice solutions for IVR, call center, and other
call processing requirements.
Voiceware Systems (#648)
Voiceware Systems manufactures the telephony services platform (TSP), PC-based tandem
switching platform for prepaid calling cards, prepaid wireless and prepaid local service,
resale, and call back.
Vovida Networks (#1139)
Vovida Networks the worlds first Linux-based, mission-critical communications
system provider. Our core product, freeBX, is the first open-source code, IP-based
voice-video-data system embedded on the Linux operating system capable of sending
packetized voice, video, and data communications traffic over converged datacom and
Witness Systems (#1737)
Witness Systems is a leading developer of client/server monitoring software for call
centers and is a pioneer of voice and data synchronization with its WITNESS quality
coaching application. WITNESS enhances enterprise quality, agent efficiency, and
supervisor productivity. WITNESS is designed to allow organizations to monitor, record,
and review voice interaction between a call center agent internally logged into the ACD
and an outside caller.
[return to the top]