C@LL CENTER Solutions Fourteenth-Annual
Top 50 Inbound Teleservices Agencies Rankings

Category D

Company Name, Location, Total Number of Call Centers & Web Site

Phone Number & Fax Number

Year Began Tele-
services & Size of Projects Accepted

Type of Calling

Specialization

1998 Ranking

1. West TeleServices Corp. - Omaha, NE (21)

800-841-9000 402-963-1605

1986 1,000 hrs. minimum

b-to-b 5%; b-to-c 95% outbound 36%; inbound 38%; interactive 26%

Credit Card, Lead Generation, Product Sales

1

2. Convergys Corp. (formerly MATRIXX Marketing)*† - Cincinnati, OH (28)

www.convergys.com

800-344-3000 513-458-1315

1988 5,000 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 25%; inbound 68%; interactive 7%

Customer Service/Tech Support, B-to-B Sales, Direct Response

6

3. Centrobe, An EDS Co.* - Louisville, CO (35)

www.centrobe.com

877-236-8762 303-666-3887

1985 negotiable

b-to-b 34%; b-to-c 66% outbound 12%; inbound 83%; interactive 5%

Manufacturing, Communications, Finance/Insurance

2

4. NEXTLINK Interactive* - Portland, OR (2)

www.nextlink-
interactive.com

503-972-6863 503-972-6821

1991 200 hrs. minimum

b-to-b 25%; b-to-c 75% inbound 6%; interactive 94

Call Center, Marketing, Government

n/a

5. Syntellect Interactive Services - Roswell, GA (1)

www.syntellect.com

800-347-9907 770-998-6858

1992 no minimum

b-to-c 100% interactive 100%

Cable, Human Resources, Media Response

3

6. OSC Teleservices - Lubbock, TX (1)

www.osc.com

806-747-2474 806-747-5047

1987 negotiable

b-to-b 10%; b-to-c 90% inbound 43%; interactive 57

Telecommunications, Consumer Products, Utilities

4

7. Young America Corp. - Young America, MN (3)

www.young-
america.com

612-467-1100 612-467-3895

1993 1,000 hrs. minimum

b-to-b 10%; b-to-c 90% outbound 10%; inbound 70%; interactive 20%

Inbound Customer Service, Consumer Order Processing, Inbound Telesales

n/a

8. TeleTech Holdings, Inc.* - Denver, CO (14)

www.teletech.com

303-894-4000 303-813-4610

1982 1,000 hrs. minimum

b-to-b 35%; b-to-c 65% outbound 15%; inbound 82%; interactive 3%

Telecommunications, Financial Services, Technology

n/a

9. SITEL Corp.* - Omaha, NE (42)

402-963-6810 402-963-3004

1985 800 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 45%; inbound 55%

Insurance, Financial Services, Telecommunications

n/a

10. Message Technologies, Inc.* - Atlanta, GA (1)

www.messagetech.com

770-240-8000 770-240-7474

1982 negotiable

b-to-b 5%; b-to-c 95% inbound 35%; interactive 65%

IVR, Inbound Messaging, Inbound Teleservices

n/a

11. New Work Station Telemarketing Ltda. - Sao Paulo, Brazil (3)

[email protected]

+55 (11) 3676-1110 +55 (11) 3676-1400

1991 120 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 60%; inbound 22%; interactive 18%

Credit Card, Banks, Insurance

12

12. TeleSpectrum Worldwide, Inc. - King of Prussia, PA - (13)

www.tele-
spectrum.com

610-878-7400 610-878-7931

1982 300-500 calls a day minimum

b-to-b 20%; b-to-c 80% outbound 75%; inbound 15%; interactive 10%

Financial Services, Telecommunications, Insurance

9

13. Corporate Express Call Center Services* - Salisbury, MD (2)

mkadish@
call-center.com

800-238-2255 201-567-6526

1977 10,000 hrs. minimum

b-to-c 100% inbound 90%; interactive 10%

Catalog, Customer Service, Consumer Products

n/a

14. Alert Communications* - Los Angeles, CA (4)

www.alertcom.com

323-254-7171 323-254-6802

1949 200 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 5%; inbound 90%; interactive 5%

Product Support, Consumer Support, Catalog

14

15. GC Services Limited Partnership* - Houston, TX (28)

dawn.judkins
@gcserv.com

713-777-4441 713-776-6535

1957 varies

b-to-b 10%; b-to-c 90% outbound 33%; inbound 66%; interactive 1%

Teleservices, Financial Services, Information Processing

n/a

16. AFFINA - The Customer Relationship Co. (formerly Ruppman Marketing Technologies)* - Peoria, IL (4)

www.affina.com

800-787-7626 309-679-4408

1973 2,500 hrs./yr. minimum

b-to-b 20%; b-to-c 80% outbound 8%; inbound 89%; interactive 3%

Inbound Consumer Relations, Database Marketing, Market Research

13

17. 800 Direct, Inc. - Canoga Park, CA (2)

www.800direct.com

800-888-5524 818-713-8426

1989 open

b-to-b 20%; b-to-c 80% outbound 20%; inbound 70%; interactive 10%

Internet Customer Support, Catalog Order Desk, Fulfillment

n/a

18. Telus Marketing Services - Calgary, AB Canada (1)

403-207-2100 403-207-2139

1996 500 hrs. minimum

b-to-b 15%; b-to-c 85% outbound 80%; inbound 2%; interactive 18%

Telecommunications, Financial Services, Utilities

11

19. Transcom* - Carmel, IN (12)

www.transcom-
usa.com

317-571-3600 317-571-3685

1994 2,000 hrs./month minimum

b-to-b 25%; b-to-c 75% outbound 77%; inbound 20%; interactive 3%

Telecommunications, Energy, Member Services

n/a

20. The Jay Group - Ronks, PA (1)

www.jaygroup.com

717-687-8641 717-687-6987

1981 no minimum

b-to-b 10%; b-to-c 90% outbound 1%; inbound 59%; interactive 40%

Catalog Order, Customer Service

n/a

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