Company Name, Location, Total Number of Call Centers
& Web Site |
Phone Number & Fax Number |
Year Began Teleservices & Size of Projects
Accepted |
Type of Calling |
Special-
ization |
1998 Ranking |
1. JCPenney Telemarketing, Inc.* - Plano, TX (14)
[email protected] |
800-323-4343 972-431-4898 |
1981 100 hrs./daily minimum |
b-to-b 10%; b-to-c 90% outbound 10%; inbound 90% |
Order Entry, Reservation Services, Third-Party Verification Services |
1 |
2. Signature Teleservices - Schaumburg, IL (36)
[email protected] |
847-605-7269 847-605-3140 |
1966 5,000 hrs. minimum |
b-to-b 5%; b-to-c 95% outbound 88%; inbound 12% |
Financial Services, Insurance, Retention |
2 |
3. World Access Service Corp. - Richmond, VA (1)
www.worldaccess.com |
804-285-3300 804-673-1585 |
1983 no minimum |
b-to-b 40%; b-to-c 60% outbound 5%; inbound 92%; interactive 3% |
Travel Insurance Sales, Credit Card Loyalty Programs, Medical Assistance |
n/a |
4. Atlas Marketing - Miami, FL (1) |
817-545-8304 817-545-2920 |
1995 no minimum |
b-to-b 60%; b-to-c 40% outbound 4%; inbound 96% |
Travel Reservations, Hispanic Telemarketing, Help Desk |
n/a |
5. Atlantic - A Lucent Technologies Associated Co. -
Brandon, FL (1)
www.atlantic1.com |
888-550-2255 813-655-2020 |
1989 300 hrs. minimum |
b-to-b 80%; b-to-c 20% outbound 70%; inbound 30% |
Sales of Service/Protection Plans, Lead Generation, Customer Service |
n/a |
6. Unisys Worldwide Telesales Services - Farmington,
NY (1) |
800-874-8647, ext. WTS 800-345-9015 |
1982 350 hrs. minimum |
b-to-b 99%; b-to-c 1% outbound 80%; inbound 20% |
Database Marketing, Telesales, Lead Generation |
n/a |