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C@LL CENTER Solutions Fourteenth-Annual
Top 50 Inbound Teleservices Agencies Rankings

Category B

Company Name, Location, Total Number of Call Centers & Web Site

Phone Number & Fax Number

Year Began Teleservices & Size of Projects Accepted

Type of Calling

Special-
ization

1998 Ranking

1. JCPenney Telemarketing, Inc.* - Plano, TX (14)

[email protected]

800-323-4343 972-431-4898

1981 100 hrs./daily minimum

b-to-b 10%; b-to-c 90% outbound 10%; inbound 90%

Order Entry, Reservation Services, Third-Party Verification Services

1

2. Signature Teleservices - Schaumburg, IL (36)

[email protected]

847-605-7269 847-605-3140

1966 5,000 hrs. minimum

b-to-b 5%; b-to-c 95% outbound 88%; inbound 12%

Financial Services, Insurance, Retention

2

3. World Access Service Corp. - Richmond, VA (1)

www.worldaccess.com

804-285-3300 804-673-1585

1983 no minimum

b-to-b 40%; b-to-c 60% outbound 5%; inbound 92%; interactive 3%

Travel Insurance Sales, Credit Card Loyalty Programs, Medical Assistance

n/a

4. Atlas Marketing - Miami, FL (1)

817-545-8304 817-545-2920

1995 no minimum

b-to-b 60%; b-to-c 40% outbound 4%; inbound 96%

Travel Reservations, Hispanic Telemarketing, Help Desk

n/a

5. Atlantic - A Lucent Technologies Associated Co. - Brandon, FL (1)

www.atlantic1.com

888-550-2255 813-655-2020

1989 300 hrs. minimum

b-to-b 80%; b-to-c 20% outbound 70%; inbound 30%

Sales of Service/Protection Plans, Lead Generation, Customer Service

n/a

6. Unisys Worldwide Telesales Services - Farmington, NY (1)

800-874-8647, ext. WTS 800-345-9015

1982 350 hrs. minimum

b-to-b 99%; b-to-c 1% outbound 80%; inbound 20%

Database Marketing, Telesales, Lead Generation

n/a

[ Category A ]           [ Category B ]          [ Category C ]          [ Category D ]







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