Fourteenth-Annual Top 50 Outbound Teleservices Agencies Rankings

Category C

Company Name, Location, Total Number of Call Centers & Web Site

Phone Number & Fax Number

Year Began Teleservices & Size of Projects Accepted

Type of Calling

Specialization

1998 Ranking

1. Teleperformance International* - Paris, France (42)

www.tpinternational.com

+33 1 55 764080 +33 1 48 281105

1978 no minimum

b-to-b 50%; b-to-c 50% outbound 75%; inbound 25%

International Programs, Teleservices/ Outsourcing, TQM

1

2. Xentel DM Inc. (formerly GWE Group)* - Toronto, ON Canada (10)

www.xentel.com

416-633-4646 416-633-4643

1977 500 hrs. minimum

b-to-b 35%; b-to-c 65% outbound 99%; inbound 1%

Fund Raising, Event Production & Promotion, Financial Services

3

3. SITEL Corp.* - Omaha, NE (30)

www.sitel.com

402-963-6810 402-963-3004

1985 800 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 45%; inbound 55%

Insurance, Financial Services, Telecommunications

2

4. IDRC (ProMark One, S&P Data Corp.) - Rancho Santa Fe, CA (3)

www.spdata.com

619-759-3300 619-759-3350

1986 1,000 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 79%; inbound 20%; interactive 1%

Financial Services, Telecommunications, Consumer Response

8

5. New Work Station Telemarketing Ltda. - Sao Paulo, Brazil (3)

[email protected]

+55 (11) 3676-1110 +55 (11) 3676-1400

1991 120 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 60%; inbound 22%; interactive 18%

Credit Card, Banks, Insurance

7

6. MARUSA* (Market USA)- Toronto, ON Canada (4)

847-803-1900 847-803-1825

1987 300 hrs. minimum

b-to-b 15%; b-to-c 85% outbound 80%; inbound 20%

Insurance, Credit Card, Publishing

4

7. TeleTech Holdings, Inc.* - Denver, CO (9)

www.teletech.com

303-894-4000 303-813-4610

1982 1,000 hrs. minimum

b-to-b 35%; b-to-c 65% outbound 15%; inbound 82%; interactive 3%

Telecommunications, Financial Services, Technology

10

8. TeleSpectrum Worldwide, Inc. - King of Prussia, PA - (1)

www.telespectrum.com

610-878-7400 610-878-7931

1982 2,000 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 75%; inbound 15%; interactive 10%

Financial Services, Telecommunications, Insurance

5

9. The Faneuil Group - Boston, MA (3)

617-742-4888 617-742-3666

1984 no minimum

b-to-b 25%; b-to-c 75% outbound 50%; inbound 50%

Telecommunications, Automotive, Financial Services

9

10. ICT Group, Inc.* - Langhorne, PA (7)

www.ictgroup.com

215-757-0200 215-757-7877

1983 1,000 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 72%; inbound 27%; interactive 1%

Financial Services, Insurance, Telecommunications

11

11. Convergys Corp. (formerly MATRIXX Marketing)* - Cincinnati, OH (2)

www.convergys.com

800-344-3000 513-458-1315

1988 2,500 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 25%; inbound 68%; interactive 7%

Customer Service/Tech Support, B-to-B Sales, Direct Response

12

12. Media Express - Montreal, PQ Canada (2)

www.media-express.com

514-876-8760 514-876-8746

1989 20,000 hrs. minimum

b-to-b 25%; b-to-c 75% outbound 85%; inbound 15%

Telecommunications, Financial Services, Insurance

14

13. SODEMA - Montreal, PQ Canada (1)

514-287-1717 514-287-1886

1984 250 hrs. minimum

b-to-b 20%; b-to-c 80% outbound 80%; inbound 17%; interactive 3%

Telecommunications, Financial Services, Packaged Goods

18

14. Atesia S.p.A. - Rome, Italy (2)

www.atesia.it

+39 067 29871 +39 067 2187820

1990 500 hrs. minimum

b-to-b 8%; b-to-c 92% outbound 17%; inbound 81%; interactive 2%

Customer Service, Full Account Management, Promotion

15

15. Reese Brothers, Inc. - Pittsburgh, PA (1)

[email protected]

412-355-0800 412-261-9730

1984 5,000 hrs. minimum

b-to-b 10%; b-to-c 90% outbound 99%; inbound 1%

Telecommunications, Membership Services, Financial Services

13

16. Centrobe, An EDS Co.* - Louisville, CO (15)

www.centrobe.com

877-236-8762 303-666-3887

1985 negotiable

b-to-b 34%; b-to-c 66% outbound 12%; inbound 83%; interactive 5%

Manufacturing, Communications, Finance/Insurance

n/a

17. Telus Marketing Services - Calgary, AB Canada (1)

403-207-2100 403-207-2139

1996 500 hrs. minimum

b-to-b 15%; b-to-c 85% outbound 80%; inbound 2%; interactive 18%

Telecommunications, Financial Services, Utilities

20

18. VOXDATA - Montreal, PQ Canada (2)

[email protected]

800-861-9599 514-281-2036

1995 200 hrs. minimum

b-to-b 33%; b-to-c 67% outbound 72%; inbound 28%

Financial Services, Insurance, Telecommunications

16

19. Aegis Communications Group, Inc. - Irving, TX (1)

800-332-0266 972-830-1844

1968 1,000 hrs. minimum

b-to-b 40%; b-to-c 60% outbound 64%; inbound 33%; interactive 3%

Telecommunications, Financial Services, Publishing

n/a

20. Transcom* - Carmel, IN (12)

www.transcomusa.com

317-571-3600 317-571-3685

1994 2,000 hrs./month minimum

b-to-b 25%; b-to-c 75% outbound 77%; inbound 20%; interactive 3%

Telecommunications, Energy, Member Services

n/a

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