| Company Name, Location, Total Number of Call Centers
& Web Site |
Phone Number & Fax Number |
Year Began Teleservices & Size of Projects
Accepted |
Type of Calling |
Specialization |
1998 Ranking |
| 1. West TeleServices Corp. - Omaha, NE (21)
www.west.com |
800-841-9000 402-963-1605 |
1986 1,000 hrs. minimum |
b-to-b 5%; b-to-c 95% outbound 36%; inbound 38%;
interactive 26% |
Credit Card, Lead Generation, Product Sales |
1 |
| 2. APAC Customer Services - Deerfield, IL (79)
www.apaccustomerservices.com |
847-374-4980 847-374-3210 |
1973 5,000 hrs. minimum |
b-to-b 5%; b-to-c 95% outbound 49%; inbound 51% |
Communications, Insurance, Financial Services |
2 |
| 3. DialAmerica Marketing, Inc. - Mahwah, NJ (60)
www.dialamerica.com |
201-327-0200 201-327-4875 |
1957 1,000 hrs. minimum |
b-to-b 10%; b-to-c 90% outbound 90%; inbound 9%;
interactive 1% |
Publishing, Financial Services, Consumer
Communications |
5 |
| 4. SITEL Corp.*† - Omaha, NE (42)
www.sitel.com |
402-963-6810 402-963-3004 |
1985 800 hrs. minimum |
b-to-b 20%; b-to-c 80% outbound 45%; inbound 55% |
Insurance, Financial Services, Telecommunications |
4 |
| 5. Aegis Communications Group, Inc.† - Irving,
TX (21)
www.aegiscomgroup.com |
800-332-0266 972-830-1844 |
1968 1,000 hrs. minimum |
b-to-b 40%; b-to-c 60% outbound 64%; inbound 33%;
interactive 3% |
Telecommunications, Financial Services, Publishing |
n/a |
| 6. IDRC (ProMark One, S&P Data Corp.)*† -
Rancho Santa Fe, CA (18)
www.promarkone.com |
619-759-3300 619-759-3350 |
1986 1,000 hrs. minimum |
b-to-b 25%; b-to-c 75% outbound 79%; inbound 20%;
interactive 1% |
Financial Services, Telecommunications, Consumer
Response |
3 |
| 7. TeleSpectrum Worldwide, Inc.† - King of
Prussia, PA - (13)
www.telespectrum.com |
610-878-7400 610-878-7931 |
1982 2,000 hrs. minimum |
b-to-b 20%; b-to-c 80% outbound 75%; inbound 15%;
interactive 10% |
Financial Services, Telecommunications, Insurance |
6 |
| 8. Convergys Corp. (formerly MATRIXX
Marketing)*† - Cincinnati, OH (28)
www.convergys.com |
800-344-3000 513-458-1315 |
1988 5,000 hrs. minimum |
b-to-b 25%; b-to-c 75% outbound 25%; inbound 68%;
interactive 7% |
Customer Service/Tech Support, B-to-B Sales, Direct
Response |
12 |
| 9. ICT Group, Inc.*† - Langhorne, PA (27)
www.ictgroup.com |
215-757-0200 215-757-7877 |
1983 1,000 hrs. minimum |
b-to-b 20%; b-to-c 80% outbound 72%; inbound 27%;
interactive 1% |
Financial Services, Insurance, Telecommunications |
15 |
| 10. Precision Response Corp.* - Miami, FL (8)
www.prcnet.com |
305-816-4600 305-816-4650 |
1982 2,000 hrs./month minimum |
b-to-b 21%; b-to-c 79% outbound 30%; inbound 70% |
Telecommunications, Utilities, Financial Services |
9 |
| 11. Market USA*† - Des Plaines, IL (18) |
847-803-1900 847-803-1825 |
1987 300 hrs. minimum |
b-to-b 15%; b-to-c 85% outbound 80%; inbound 20% |
Insurance, Credit Card, Publishing |
14 |
| 12. Reese Brothers, Inc.† - Pittsburgh, PA (12)
[email protected] |
412-355-0800 412-261-9730 |
1984 5,000 hrs. minimum |
b-to-b 10%; b-to-c 90% outbound 99%; inbound 1% |
Telecommunications, Membership Services, Financial
Services |
13 |
| 13. GC Services Limited Partnership* - Houston, TX
(28)
[email protected] |
713-777-4441 713-776-6535 |
1957 varies |
b-to-b 10%; b-to-c 90% outbound 33%; inbound 66%;
interactive 1% |
Teleservices, Financial Services, Information
Processing |
16 |
| 14. Millennium Teleservices - Woodbridge, NJ (20) |
888-252-5689 888-601-4977 |
1989 1,000 hrs./month minimum |
b-to-b 30%; b-to-c 70% outbound 95%; inbound 5% |
Telecommunications, Financial Services, Fund Raising |
10 |
| 15. Communication Services Group, Inc. (MarCom, DMS
Direct Marketing Services, Inc., The Development Center, Data Decisions Corp., 800
Support) - Sunrise, FL (16)
[email protected]
|
954-747-6566 954-741-1329 |
1982 95 hrs. minimum |
b-to-b 10%; b-to-c 90% outbound 80%; inbound 20% |
Financial Services, Telecommunications, Insurance |
11 |
| 16. FutureCall Telemarketing West, Inc. - Colorado
Springs, CO (4)
www.futurecallinc.com |
888-FUTURE1 719-591-2200 |
1988 no minimum |
b-to-b 10%; b-to-c 90% outbound 90%; inbound 10% |
Telecommunications, Financial Services, Utilities |
19 |
| 17. RMH TELESERVICES, INC. - Bryn Mawr, PA (12)
www.rmhteleservices.com |
610-520-5300 610-520-5356 |
1985 1,000 hrs. minimum |
b-to-b 10%; b-to-c 90% outbound 95%; inbound 5% |
Insurance, Financial Services, Membership Services |
17 |
| 18. Centrobe, An EDS Co.*† - Louisville, CO
(35)
www.centrobe.com |
877-236-8762 303-666-3887 |
1985 negotiable |
b-to-b 34%; b-to-c 66% outbound 12%; inbound 83%;
interactive 5% |
Manufacturing, Communications, Finance/Insurance |
21 |
| 19. Ron Weber & Assocs., Inc.* - Milford, CT (8)
www.telethinking.com |
203-799-0000 203-882-9998 |
1980 500 hrs. minimum |
b-to-b 50%; b-to-c 50% outbound 65%; inbound 35% |
Technology, Customer Care, Telecommunications |
20 |
| 20. COMPASS TeleServices (formerly Impact
Telemarketing) - Woodbury, NJ (8)
www.compassteleservices.com |
800-793-2345 609-853-6859 |
1984 500 hrs. minimum |
b-to-b 20%; b-to-c 80% outbound 80%; inbound 20% |
Financial Services, Insurance, Endorsed Products |
24 |
| 21. TCIM Services, Inc.* - Wilmington, DE (12)
www.tcim.com |
302-633-3000 302-633-3039 |
1988 200 hrs. minimum |
b-to-b 37%; b-to-c 63% outbound 85%; inbound 15% |
Call Center Outsourcing, Specializing in Inbound and
Outbound |
18 |
| 22. Americall Corp.* - Naperville, IL (7) |
630-955-9100 630-955-9955 |
1984 1,000 hrs. minimum |
b-to-c 100% outbound 100% |
Insurance, Credit Card, Financial Services |
26 |
| 23. TeleMark, Inc.* - Portland, OR (9)
www.telemark-inc.com |
800-783-6000 503-653-3994 |
1988 500 hrs. minimum |
b-to-b 20%; b-to-c 80% outbound 70%; inbound 30% |
Financial Services, Telecommunications, Direct Sales |
22 |
| 24. Teleperformance USA - Salt Lake City, UT (13)
[email protected] |
801-359-6843 801-359-6855 |
1993 1,000 hrs. minimum |
b-to-b 20%; b-to-c 80% outbound 70%; inbound 30% |
Membership Services, Telecommunications,
Bank/Finance |
38 |
| 25. King TeleServices* - South Plainfield, NJ (4)
www.kingteleservices.com |
800-817-5468 908-769-8900 |
1942 500 hrs./month minimum |
b-to-b 40%; b-to-c 60% outbound 60%; inbound 40% |
Telecommunications, Financial Services, Publishing |
32 |
| 26. InfoCision Management Corp. - Akron, OH (10)
www.infocision.com |
330-668-1400 330-668-1407 |
1982 10,000 completed calls |
b-to-b 25%; b-to-c 75% outbound 97%; inbound 3% |
Christian/Nonprofit/ Political Fund Raising, Direct
Marketing Sales, B-to-B |
25 |
| 27. TeleQuest Teleservices* - Arlington, TX (6)
www.telequest.com |
817-258-6500 817-258-6506 |
1986 500 hrs./week minimum |
b-to-b 40%; b-to-c 60% outbound 45%; inbound 55% |
Third-Party Verification |
29 |
| 28. Telemarketing Concepts, Inc. - Yorktown Heights,
NY (6)
www.tm-concepts.com |
914-245-0701 914-245-0655 |
1986 varies |
b-to-b 65%; b-to-c 35% outbound 95%; inbound 5% |
Office Equipment, Telecommunications, Financial
Services |
40 |
| 29. Transcom† - Carmel, IN (5)
www.transcomusa.com |
317-571-3600 317-571-3685 |
1994 2,000 hrs./month minimum |
b-to-b 25%; b-to-c 75% outbound 77%; inbound 20%;
interactive 3% |
Telecommunications, Energy, Member Services |
n/a |
| 30. Harte-Hanks Direct Marketing - Austin, TX (19)
www.harte-hanks.com |
800-456-9748 512-244-9222 |
1981 500 hrs. minimum |
b-to-b 50%; b-to-c 50% outbound 75%; inbound 25% |
Technology, Credit Card, Financial Services |
30 |
| 31. MicroAge Teleservices* - Tempe, AZ (3)
www.microageteleservices.com |
800-813-4007 702-319-2951 |
1994 5,000 hrs. minimum |
b-to-b 60%; b-to-c 40% outbound 20%; inbound 80% |
Inbound Customer Service, Technical Support, Sales |
36 |
| 32. Sprint TELECENTERs Inc.* - Maitland, FL (5)
www.sprint-telecenters.com |
800-767-2858 407-661-0976 |
1993 2,000 hrs. minimum |
b-to-b 30%; b-to-c 70% outbound 70%; inbound 30% |
Global Customer Care, Inbound Sales, Internet
Response |
n/a |
| 33. TeleTech Holdings, Inc.† - Denver, CO (14)
www.teletech.com |
303-894-4000 303-813-4610 |
1982 1,000 hrs. minimum |
b-to-b 35%; b-to-c 65% outbound 15%; inbound 82%;
interactive 3% |
Telecommunications, Financial Services, Technology |
33 |
| 34. ORC ProTel, Inc. - Lansing, IL (3)
www.opinionresearch.com |
708-418-0600 708-895-3549 |
1988 1,000 hrs. minimum |
b-to-b 5%; b-to-c 95% outbound 99%; inbound 1% |
Membership Services, Credit Card,
"Model-based" Teleservices |
34 |
| 35. Access Direct Telemarketing, Inc. - Cedar
Rapids, IA (4)
[email protected] |
319-390-8900 319-390-8901 |
1995 250 hrs./day minimum |
b-to-b 10%; b-to-c 90% outbound 100% |
Financial Services, Insurance Services,
Media/Entertainment |
37 |
| 36. SPS Payment Systems, Inc. - Riverwoods, IL (4)
www.spspay.com |
800-473-3390 847-405-4856 |
1985 1,000 hrs. minimum |
b-to-b 25%; b-to-c 75% outbound 20%; inbound 80% |
Technical/Help Desk Support, Customer Service,
Catalog Order Entry |
48 |
| 37. ACI Telecentrics - Minneapolis, MN (9)
[email protected] |
612-928-4700 612-928-4701 |
1986 1,000 hrs. minimum |
b-to-b 35%; b-to-c 65% outbound 100% |
Telecommunications, Insurance/Finance, Publishing |
39 |
| 38. Zacson Corp. - Pleasanton, CA (11)
[email protected] |
925-463-7300 925-463-9617 |
1980 1,000 hrs. minimum |
b-to-b 48%; b-to-c 52% outbound 73%; inbound 27% |
Total Account Management, Inbound Sales, Customer
Service |
27 |
| 39. Ameridial, Inc. - North Canton, OH (13)
[email protected] |
330-497-4888 330-497-5500 |
1987 100 hrs. minimum |
b-to-b 35%; b-to-c 65% outbound 95%; inbound 5% |
Database Building, Volunteer Recruitment, Lead
Generation |
41 |
| 40. TeleServices Direct* - Indianapolis, IN (2)
www.teleservicesdirect.com |
317-216-2240 317-216-2248 |
1993 500 hrs. minimum |
b-to-b 10%; b-to-c 90% outbound 95%; inbound 5% |
Credit Card, Loan Products, Telecommunications |
44 |
| 41. SOFTBANK Services Group* - Buffalo, NY (3)
www.sbservices.com |
716-871-6400 716-871-6668 |
1990 no minimum |
b-to-b 25%; b-to-c 75% outbound 10%; inbound 90% |
Inbound, Technical Support, Outbound |
49 |
| 42. Business Response, Inc.* - St. Louis, MO (4)
www.businessresponse.com |
314-213-7800 314-216-3234 |
1986 500 hrs. minimum |
b-to-b 30%; b-to-c 70% outbound 60%; inbound 40% |
Financial, Telco, Business Services |
n/a |
| 43. Gannett TeleMarketing, Inc. - Springfield, VA
(5)
www.gannett-telemarketing.com |
703-750-8730 703-750-8737 |
1990 100 hrs. minimum |
b-to-b 15%; b-to-c 85% outbound 100% |
Financial Services, Publishing, Telecommunications |
47 |
| 44. GLS TeleServices* - Philadelphia, PA (3) |
800-232-1100 215-988-0188 |
1959 500 hrs. minimum |
b-to-b 10%; b-to-c 90% outbound 98%; inbound 2% |
Membership Services, Credit Card, Telecommunications |
n/a |
| 45. Protocol Communications, Inc.* - Sarasota, FL
(10) |
800-435-2003 941-906-1422 |
1992 100 hrs. minimum |
b-to-b 50%; b-to-c 50% outbound 30%; inbound 70% |
Product Sales, Customer Service, Help Desk |
n/a |
| 46. Intek Information, Inc.* - Denver, CO (3)
www.intekinfo.com |
303-357-3000 303-405-8420 |
1996 1,500 hrs./month minimum |
b-to-b 50%; b-to-c 50% outbound 40%; inbound 60% |
Financial Services, High-Technology |
n/a |
| 47. Inter-Media Marketing - West Chester, PA (9) |
610-696-4646 610-429-5137 |
1983 negotiable |
b-to-b 25%; b-to-c 75% outbound 45%; inbound 55% |
Telecommunications, Insurance, Financial Services |
50 |
| 48. The Faneuil Group† - Boston, MA (3) |
617-742-4888 617-742-3666 |
1984 no minimum |
b-to-b 25%; b-to-c 75% outbound 50%; inbound 50% |
Telecommunications, Automotive, Financial Services |
46 |
| 49. The Cross Country Group - Medford, MA (3) |
781-393-9300 781-393-4902 |
1972 no minimum |
b-to-c 100% outbound 24%; inbound 76% |
Inbound Emergency Service (Roadside Assist., Home
Repair, ITS Services) |
n/a |
| 50. Advanced Data-Comm, Inc. - Dubuque, IA (4)
www.advanced-data.com |
800-582-9501 319-582-2003 |
1988 100 hrs. minimum |
b-to-b 60%; b-to-c 40% outbound 40%; inbound 60% |
Sales, Customer Service, Third-Party Verifications |
n/a |
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