Organizations rely on UC platforms for several reasons: To streamline collaboration, enhance productivity and improve customer experiences. Microsoft (News - Alert) Teams, one of the more well-known UC platforms, offers robust features including cloud-based telephony – Microsoft Teams Phone.
OK, sure, Microsoft Teams Phone (News - Alert) does provide a user-friendly platform for voice communication. However, organizations managing complex UC ecosystems often require more comprehensive analytics and reporting capabilities. Juggling data from disparate platforms like Cisco (News - Alert) CUCM, Webex Calling and Zoom Phone alongside Teams Phone data creates a fragmented view.
Without centralized analytics, organizations struggle to identify trends, pinpoint inefficiencies and make data-driven decisions to improve communication effectiveness and cost-efficiency. Additionally, regulatory compliance mandates data retention for specific periods, further complicating management across multiple platforms.
This is where organizations like Variphy step in.
The provider of cloud-based analytics and reporting solutions for unified communications announced the availability of its comprehensive reporting and analytics suite for Microsoft Teams Phone. This integration, now live in the Azure Marketplace, strengthens Variphy's position as a platform of choice for organizations managing complex communication ecosystems.
The integration unifies Microsoft Teams Phone with existing Variphy support for platforms like Cisco CUCM, Webex Calling and Zoom Phone. This consolidation lets users manage all their call data from a single, intuitive interface, which eliminates the need to navigate between disparate applications.
Variphy Reporting and Analytics for Microsoft Teams Phone surpasses the native platform's functionality by offering a range of advanced features.
Unlike Microsoft Teams Phone's limitations, Variphy allows organizations to retain call detail records for as long as needed. This ensures compliance with regulatory requirements or internal data retention policies.
Users can leverage Variphy's search capabilities to query their Microsoft Teams Phone call history using granular criteria. Search parameters include caller and recipient numbers, call origin and termination points, call duration, signaling details, call identifiers and for inbound calls, the specific queue designation.
Variphy also allows users to export reports in various formats, including PDF, CSV and XLSX. Reports can then be distributed through multiple channels, including email, chatbot integration, secure file transfer protocols or directly saved within the secure Variphy repository for easy access. This flexibility ensures reports reach the intended audience in their preferred format and location.
"Our Microsoft Teams Phone integration underscores Variphy's commitment to helping organizations migrate, operate, and optimize their communications," said Layne Hoo, CEO at Variphy. "By combining our reporting and analytics capabilities with the Teams platform, we're empowering organizations to gain visibility into their call data, drive operational efficiency, and provide the best experience for their customers and users."
Variphy remains committed to providing exceptional customer support, and Variphy Reporting and Analytics for Microsoft Teams Phone positions businesses to make informed decisions that enhance communication effectiveness, improve user experience and optimize costs.
Edited by
Alex Passett
