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JAJAH Launches Call Center Solution
[March 19, 2007]

JAJAH Launches Call Center Solution


TMCnet Contributing Editor
 
JAJAH, a global communications company that has built a reputation for bringing the world free and low cost phone calls, has announced that businesses are now taking advantage of the company’s innovative technology to lower costs in the call center.



With the JAJAH solution, companies are able to easily integrate one-click call center services on their Web site in order to realize dramatic savings in telephone support costs, while at the same time, improving the customer experience.

Logitech, a provider of peripherals, innovations in PC navigation, Internet communications, digital music, home-entertainment, gaming and wireless devices, has chosen the JAJAH solution to provide customer call support for select Harmony universal support options.
 
"This is an important development for JAJAH," said co-founder Roman Scharf, in a Monday statement. "While consumers have quickly adopted JAJAH to lower their personal phone bills, this is the first time a global company like Logitech has adopted our technology to support this mission critical business need."
 
Consumers in many countries do not have access to free 800-call support options. As a result, the JAJAH solution enables Logitech to provide its customers with free customer care access that would otherwise be unavailable. At the same time, Logitech realizes significant cost savings over traditional solutions. The call center implementation is designed to be simple to use and accessible through the Logitech product support area on its Web site.  

The Web-initiated call center buttons offered by JAJAH can be customizable by the company and will directly connect the customer to product support representatives for free. Customers do not need to have any software or special equipment. He or she will simply enter the phone number of where he or she can be reached on the product or customer support page, and clicks a button. The phone will ring and when the individual picks up, a customer service agent is waiting on the line ready to help.

"As retail moves to the web, so does the entire customer relationship,” said Scharf. "By using JAJAH’s technology for call centers, companies can better manage that relationship online, offer free customer call support and satisfy customers with a unique user experience. And in the process, everyone saves time and money.”
 
Since its initial rollout in November, thousands of customers have received fast and seamless Harmony remote support. The success of this launch of the call-support program has initiated plans for Logitech to further extend its solution to additional global users.

Consumers continue to demand a self-service solution when dealing with a company and its call center. At the same time, consumers also want fast and competent service. JAJAH seems to have recognized this growing demand and responded with its call center solution.
 
Logitech also understood how important it was to meet these demands of customers. If certain service deliverables are not met, consumers will look elsewhere to receive products or services. The company has taken the extra step to ensure that the customer experience can be improved, thus protecting the base and enabling them to strive for growth.


Want to learn more about call centers? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties.

 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
 


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