Avaya’s New UC Client For Advanced Desktop Communications
Avaya has announced its Avaya one-X Communicator, a new UC client application designed to give users access to a broad range of commonly used communications tools from a single interface. The solution provides full telephony features, desktop video, visual voicemail, rich presence, e-mail and instant messaging, conference bridge integration, directories and contact history. The interface is designed to maximize convenience and employee productivity by enabling single-click application launching. www.avaya.com
Siemens Answers the Call with OpenScape Contact Center
Siemens Enterprise Communications has introduced the OpenScape Contact Center, a voice, UC, and customer interaction software solution designed to work with any existing telephony environment. Based on Siemens’ OpenScape UC Server, the solution builds on the presence-enabled HiPath ProCenter Enterprise contact center application to enhance customer interactions across every segment of an enterprise, on virtually any existing communication or network infrastructure. The solution supports up to 7,500 active agents and includes optional voice and contact center server redundancy with automated fail-over to ensure availability of mission critical customer interaction systems.
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GL Enhances VoIP Test Tool
GL Communications announced enhancements to its VoIP Conformance Test Tool. Known as Message Automation & Protocol Simulation (MAPS), this software tool is designed for SIP and Megaco protocol conformance testing. MAPS has the ability to simulate any interface of the VoIP network. Because single MAPS software can act as more than one SIP entity at a time and can generate any SIP messages on VoIP networks, most testing can be automated. The solution obviates the need for equipment needed for testing, cutting costs and complexity. In addition to including test functions to generate MEGACO messages, the test library boasts edit messages, simulates a variety of call flows, and control scenarios.
German Consultancy Deploys Quintum’s Tenor
Quintum announced that German consultancy Plan B has deployed Microsoft OCS 2007 and integrated it into their existing voice network using Quintum’s Tenor BX VoIP MultiPath Switches, which support ISDN BRI lines, commonly found in Germany.
Quintum has worked closely with Microsoft on the UC
initiative, developing its Unified Communications Proxy, designed
to enable the Tenor gateways to provide “Any to Any”
connectivity between Microsoft OCS environments and
both legacy TDM voice equipment and standard SIP VoIP
equipment. Quintum also designed a customized Microsoft
Configuration Wizard to simply the configuration process.
Mid-Sized Businesses to Invest $7.8B on Storage & Security
A recent report from AMI Partners (2007 U.S. Medium Business Overview and Comprehensive Market Opportunity Assessment) reveals that medium-sized businesses in the United States will invest up to $7.8 billion on data storage and security in 2008 — an increase of 12 percent over 2007. According to the report, this growth is due to the need to consistently update and guard against security breaches and the growing volume of employee/client data. According to the report author, up to 86 percent of medium businesses faced a security breach/data loss in the last 12 months, with financial impact of about $7,000 per year.
AT&T Deploys Cisco’s TelePresence for Global Businesses
AT&T Inc. announced plans to deliver a fully managed Cisco TelePresence solution that would enable companies to connect to their customers, suppliers and partners all over the world. The AT&T Telepresence Solution is expected to be available in the second half of 2008 in 23 countries, with additional countries planned for 2009. AT&T and Cisco have started early trials with key customers. The solution is a combination of Cisco’s TelePresence solution with AT&T’s IP network and VPN capabilities to create new ways for companies to collaborate and conduct global business across industries that will include health care, high-tech, retail and government.
Objectworld, Grandstream Team for SMB Solution
Objectworld Communications and Grandstream Networks have teamed up to enable small- and medium-sized businesses (SMBs) to deploy end-toend unified communications solutions. Objectworld provides UC and communicationsenabled business process (CEBP) software solutions to SMBs. Grandstream provides a variety of IP phone models. Together the two companies offer the SMB a lower total cost of ownership, robust functionality, and a plugand- play solution. Grandstream’s products take minutes to install and provision and will quickly add value to SMBs using Objectworld Unified Communication Server.
Polycom Enhances Conference Phone Portfolio
Polycom launched a pair of newly designed IP conference phones, the SoundStation IP 7000 and IP 6000. The SoundStation IP 7000 upgrade is designed for executive offices, conference rooms and board rooms, while the SoundStation IP 6000 is suited for managerial offices and small to mid-sized conference rooms. Com- bined with HD Voice and Polycom’s patented Acoustic Clarity Technology, these phones are designed to provide high-quality voice, leading to more productive conference calls.
Esnatech Intros UC Integration for Google Apps
Esna Technologies announced it will offer support for Google Applications in its enterprise unified communication platform, Telephony Office-LinX. The Esnatech solution links the office PBX into Google’s hosted applications services for messaging, collaboration, calendaring and presence, thereby giving users the option to link their office desk phone and mobile phone to the applications. When an important e-mail or voicemail is received, the user’s phone screen will light up accordingly.
“This is like deploying a full Microsoft Exchange server, Active Directory,
and Office Communication server at a fraction of the cost and with virtually
no overhead,” said Mohammad Nezarati, CEO & CTO Esnatech.
Ipswitch Releases IMail Server Version 10
Ipswitch Messaging Division has released its IMail Server Version 10 - the first major update for IMail since 2006. Ipswitch has developed its own Digital Rights Management tool to protect licensing and to secure delivery of messaging software. In addition, new password complexity and suspended accounts from multiple failed logins have also improved security. New user interfaces for contacts and preferences join other new features such as improved Web calendaring and domain forwarding. A Lite version of the solution is also available, allowing users to “check all” if they wish to mark all messages on a current page or in an entire folder.
Reducing Carbon Emissions with Visual Communications Polycom is going green with a three-step program offered through authorized Polycom channel partners that provides companies with Video Readiness, Green Rollout Planning and Implementation, and Tracking and Measurement programs. The new program, dubbed Going Green with Polycom, utilizes a comprehensive methodology to help organizations reduce their carbon emissions through increased usage of video applications as an alternative to travel.