Unify has, in the months since it rebranded from Siemens Enterprise Communications, been pretty busy. During this month alone, it has already introduced a new all-in-one communications appliance, the OpenScape Business X1, and released its “New Way to Work” index. Now, Unify is following up with yet another March announcement: the launch of the "New Way to Work Global Ambassador Program."

The program is meant to honor leaders that have recognized the impact of global trends on today’s business and prioritized new strategies for communications and collaboration to successfully navigate the changing technology business landscape. In other words, the Ambassador Program builds on the findings of the New Way to Work index to further encourage the use of communications and collaboration systems.

The program already has its first honoree: Jerry Sullivan, vice president and chief information officer of Orlando Utilities Commission. With this, Sullivan has been officially recognized as a “true champion of the New Way to Work.”

"I'm honored to represent my team at OUC as a New Way to Work Global Ambassador," said Sullivan in a statement. "In our business environment, there's no room for error. We take our reputation as 'The Reliable One' very seriously, and our customers have high standards for the level of service we provide. Our commitment to our customers is what empowers us to improve our business communications and collaborations systems and think further ahead to build seamless business processes."

Sullivan is currently working with his OUC team to help lead the company’s smart grid initiatives with the implementation of a Meter Data Management system as well as the full conversion to digital electric and water meters.

During this project, Sullivan must help ensure OUC maintains the level of service customers have come to expect. As such, efficiency and mobility are crucial in order to respond to customers anytime, anywhere.

Under Sullivan’s leadership, OUC has implemented customer-centric voice technology features and applications geared toward making payments, reporting outages, trimming trees, reading meters and halting services. These systems allow OUC to reduce expenses while keeping customers happy.