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TMCnet Featured Articles

Cigars, Cognac and a Call Center Executive: The Trials of a Vendor
A few months ago, I became re-acquainted with a former business colleague and fr…
3/27/2015
Trends in Mobile User Interfaces
In recent years, the appearance of mobile applications has been slowly shifting …
3/27/2015
Convince Your CFO To Upgrade Your Phone System
If you're the head of the IT department, you're aware that your business's techn…
3/26/2015
Simple and SMART for Better Meetings
The workplace is changing. You hear it all the time - and likely experience it e…
3/26/2015
Feds Lose $300 Billion Per Year to Fraud and Abuse
The days of the Pentagon's multi-thousand-dollar toilet seat may be in the past,…
3/25/2015
Cloud Computing Ushers In New Era of Omni-Channel Banking
In 2015, if banks do not realize the importance of setting themselves up for suc…
3/25/2015
Wheelings & Dealings: Vidder Receives $12 Million Funding Round to Help Deliver Access Control Solution
The prevalence of cloud computing within the enterprise has led to a marked incr…
3/23/2015
The Benefits of Business Intelligence
Super savvy businesses have already hopped aboard the Business Intelligence (BI)…
3/23/2015
Audio Technology Review: Samson Meteorite
Recently, our friends at Samson sent over a Samson Go Mic Direct for us to revie…
3/23/2015
Consumer Demands Have Drastically Changed--Keep Up With Cloud Contact Center Solutions
Without a doubt, consumer demands have drastically changed over time. For starte…
3/20/2015
Are Your Communications Tools Unified Enough?
Just because your organization uses one vendor for corporate instant messaging a…
3/20/2015
Top Signs Your Company Should Replace Its Legacy Phone System
When faced with unprecedented expansion, replacing your legacy phone system with…
3/19/2015
3 Ways to Win at SEO in the Age of the App
If you haven't touched SEO since 2011 and ASO sounds like some kind of lab test,…
3/19/2015
Patenting to Protect Your Software
You've come up with an exciting idea and have done the development legwork. Yet …
3/19/2015
Changing the Channel: Partner Programs Position for the Future
Indirect channel approaches for offering connectivity and IT have been around fo…
3/19/2015
Four Pitfalls on the Path to End User Personas
No matter how great the concept, execution comes with some risks.
3/19/2015
Growth of UC Poised for Australia
It's out with the old and in with the new for business phone systems around the …
3/17/2015
Ten Advantages of Using SharePoint 2013 Collaboration and Social Computing Tools for Better Customer Service
Collaboration and social computing techniques have been playing a large role in …
3/16/2015
Audio Equipment Review: Divoom Voombox Party Speaker
To many, a speaker might seem like a simple device; plug it into the audio sourc…
3/16/2015
Five Lessons Businesses Can Learn From the Non-Profit World
Community service has always been a priority for me. I'm a firm believer in the …
3/13/2015
The 5 Most Influential Trends in Project & Portfolio Management
If anything is absolutely certain, it's that project and portfolio management ar…
3/13/2015
Three Innovations for the Hotel Room of the Future
Ninety-six percent of unhappy customers don't complain and 91 percent of them wi…
3/12/2015
Digital Thread and the Supply Chain: Are You Ready to Join the Digital Thread Revolution?
At what point will the market recognize and acknowledge DT as a disruptive step …
3/12/2015
Three Must-Haves for Your New Enterprise Messaging App
The proliferation of mobile apps for texting doesn't just affect the consumer wo…
3/11/2015
How to Disrupt the Status Quo with a Better Customer Experience
A whole generation of new businesses are upending traditional markets by offerin…
3/11/2015
Broadcom Adds a Boost to the Free Ultra High Definition STB
Set-top boxes (STBs) are a fairly large part of the television picture these day…
3/11/2015
Are Your Agents Pushing Too Hard?
Establishing boundaries is key to effective customer interactions, especially wh…
3/11/2015
Tips on How to Build Loyalty Through Superior Customer Service
It's the question on every business owner's mind: What's the secret to producing…
3/9/2015
Twitter May Be The Best Metric for Television Trends
For decades, the question of what the American public watched on television was …
3/9/2015
Voice Technology Review: Samson Go Mic Direct
One of the biggest components of any voice technology system is the microphone. …
3/9/2015
How To Be Successful in the Age of the Customer
In the past, it wasn't unusual for a customer to dial into an 800 number, wait o…
3/4/2015
Acision Fights Creative Destruction with Innovation at #MWC15
At Mobile World Congress (MWC) 2015 Mark Zuckerberg gave a keynote speech for th…
3/4/2015
The Power of Internet Ecosystems: Video
Social media ecosystems are based on that same idea. All social media companies …
3/3/2015
8 Tips to Hiring an Amazing Management Team
Congratulations! Your business is off and running. Unfortunately, now matter how…
3/3/2015
cVidya Helps CSPs Provide Mass Customization to Boost Profit
We live in an age of mass customization. We've seen the trend for decades but it…
3/3/2015
Evolution of Desktop PCs into Mobile Devices: The Gamers' perspective
Over the years, there have always been different things that appeal to a variety…
3/2/2015
What's the Value of Customer Loyalty?
Today's leading organizations know that providing superior customer service is n…
2/27/2015
Six Degrees of Customer Relationships
In addition to starring in such classic films as Footloose and Tremors, Kevin Ba…
2/26/2015
Are You Ignoring the Agent Experience?
In today's business environment, in which customer expectations are at an all-ti…
2/26/2015
Does Your Business Have the Tools to Handle the Multichannel Customer?
Gone are the days when a customer's only option for contacting a businesses' cus…
2/25/2015
Cloud Computing: Leveling the Playing Field for Small Businesses
There's no arguing that cloud computing has transformed the way businesses run t…
2/24/2015
Superior Customer Service: Your Company's Competitive Advantage
Attracting new prospects and retaining existing customers are arguably two of th…
2/23/2015
Report: Strategic Differentiation is Key to Customer Service Success
Anyone involved in call centers and customer service should be familiar with the…
2/20/2015
Bet on Your People, Not Your Technology
It represented the classic match, the best against the best: Nothing less than t…
2/19/2015
Cloud Computing: The Largest Technology Disrupter to Hit the Contact Center Industry
Cloud computing has come a long way since 1961 when the idea was first introduce…
2/18/2015
Today is National Battery Day: Top Five Factors to Consider for UPS Battery Life
Today is National Battery Day, wedged between Valentine's Day and St. Patrick's …
2/18/2015
Coming off a Good Year, NetSapiens Hopes to Keep Momentum Going
With technology exploding everywhere, the smart companies are sensing opportunit…
2/17/2015
Don't Miss Channel Partners and Star2Star at the St. Patty's Day Party in Vegas!
Held in Las Vegas from March 16-18, the Channel Partners Conference & Expo is go…
2/17/2015
It's 2015: The Cloud is Waiting for Your Business
Whatever industry your business is in, communication is key. Chances are your em…
2/17/2015
How a Softphone Can Help You Improve the Quality of Your Customer Service
By deploying software telephones (softphones), your employees can make and recei…
2/17/2015
Why You Need to Be Sure Your Communications System Leverages WebRTC
When choosing a new communications system, there is a lot for a business to cons…
2/17/2015
Taqua Highlights Voice-over-Wi-Fi as Big Opportunity at ITEXPO East
Anyone with a smartphone knows that having their settings so Wi-Fi is the defaul…
2/13/2015
Sandvine Releases Next Generation SDE for VoLTE and VoWiFi
Traditional mobile network policy engines worked by adding an additional compone…
2/13/2015
Heartland Institute: Patent Trolls Mean Big Damage for US Economy
Though there's a little less heard about it these days, there's still a major pr…
2/13/2015
ARM Focuses on IoT Security with Offspark Acquisition
British mobile silicon manufacturer ARM is beefing up its security focus for the…
2/12/2015
Love is in the Air: How Loyalty Programs Can Win Customer Hearts
Cupid's holiday is nearing and lover's are getting ready to profess their undyin…
2/11/2015
Avotus Offers Big Data, Visibility and Savings
A word that has been buzzing around tech circles for some time now is big data. …
2/11/2015
Dialogic Talks WebRTC, NFV at ITEXPO
Dialogic is a company well-known in the industry for providing application devel…
2/10/2015
Text Messaging Grows to the Next Level with 'Business Texting'
Think for a moment about three ways you get messages over your handheld device: …
2/9/2015
EZtax takes Complexity out of Tax-related Operations Challenges
At the recent ITEXPO East, EZtax CEO, Tim Lopatofsky, sat down with TMC Group Ed…
2/9/2015
Report: Cisco Predicts 97 Percent Rise in Mobile Traffic by 2019
It will likely come as no surprise to seasoned readers of TMC that the global da…
2/9/2015
Today's TechFast: Web to Get Faster, if FCC Has Its Way
Want to be in the know first thing in the morning? Click HERE to start your free…
2/4/2015
Google's Access Moves Represent a Long-Term Strategy Reboot
Google has put an early spotlight on access in 2015, with the possible addition …
2/3/2015
Wheelings & Dealings: Imagine Communications Purchases RGB
Imagine Communications has been working hard to solidify itself as one of the to…
2/3/2015
Today's TechFast: New Business Offerings Aim to Streamline Your Workday
Want to be in the know first thing in the morning? Click HERE to start your free…
2/3/2015
Examining a Bold New World for Telcos
For decades, the telecom industry changed very little. Telephone communications …
1/30/2015
Asterisk World Session Reveals Strategic VoIP Selling Approach for Government
Government agencies and entities are rapidly making the move to VoIP tools and t…
1/30/2015
NetSapiens Talks Core Differentiators, Customer-Focus at ITEXPO
Returning to ITEXPO each year is always extra special for NetSapiens, creators o…
1/30/2015
Do Your On-the-Go Employees Have the Tools to Succeed?
Today's employees are flooded with communications from their various business pa…
1/30/2015
ITEXPO East: 'Make it Work' and 'Make it Simple'
One of the great pleasures of covering the broad landscape of Information and Co…
1/29/2015
Xorcom Offers ITEXPO Attendees IP PBX Security - and Free Coffee
Enterprise businesses today are increasingly transitioning to IP-based solutions…
1/29/2015
Retire Your Hardware for a Softphone
Thanks to the explosion of cloud computing, many organizations are more confiden…
1/29/2015
ESI Tech at ITEXPO 2015: 'UC Hasn't Fulfilled its Promise'
Estech Systems, Inc. (ESI), a cloud, SIP trunking and business phone solutions p…
1/29/2015
Telecom Veteran Sets Out on New Path
But as a veteran of the telecom industry, Maeir began to notice a hole in the PB…
1/29/2015
ITEXPO Special Keynote Panel Provides Inside Look at Managed Wi-Fi Partner Ecosystem
It's hard to ignore the exponential growth of the managed Wi-Fi market. Just con…
1/28/2015
High Tech Sales Programs May Need to be Reinvented
Many have been investing in programs that yield little value. And because they h…
1/28/2015
ITEXPO Panelists Discuss What's in a Brand
Have you ever wondered how to maintain your brand message in an increasingly dig…
1/28/2015
ITEXPO: Unified Office Rocks Fast Food, Rolls Out Visual Analytics Package for Cloud VoIP
Miami, Florida - Unified Office is a breath of fresh air in the me-too world of …
1/28/2015
Voxbone Introduces SMS Outbound for Mobile DID
Voxbone, a provider of virtual local phone numbers, has announced the availabili…
1/28/2015
Mitel CEO Divulges UC (and Super Bowl) Predictions during ITEXPO 2015 Keynote
This morning's keynote speech delivered by Mite President and CEO Rich McBee was…
1/28/2015
Comings & Goings: Transbeam Senior Leadership Welcomes New Member
Melding the expertise and service of the most committed IT consulting firm with …
1/28/2015
Unified Communications: An Effective Tool for Every Business
There's a reason the unified communications (UC) market is growing: The technolo…
1/28/2015
Today's TechFast: All ITEXPO, All the Time
Want to be in the know first thing in the morning? Click HERE to start your free…
1/28/2015
SimpleWAN Turns Focus to Security
Across the Internet and in many industry publications, 2014 was dubbed The Year …
1/27/2015
Pitch and Pivot Founder Lobbies for New VoIP Messaging
Garrett Smith, Founder and Principal Consultant at Pitch and Pivot, has been in …
1/27/2015
Cablevision's Freewheel Brings Wi-Fi Phone Service to Users
The use of voice over Internet protocol (VoIP) phone service has been a part of …
1/27/2015
Speakers Discuss Content Marketing From the Ground Up at ITEXPO
Over the past several years, content marketing has emerged as perhaps the most e…
1/27/2015
Industrial Systems PLCs Set for Worldwide Growth
Market maturation tends to hit industries in cycles, and the programmable logic …
1/23/2015
Most Federal IT Teams Want the Cloud, But Are Getting Cold Feet
For readers not familiar, MeriTalk is a public-private partnership focused on im…
1/23/2015
Mission Driven Associations: Are they Dying?
There seems to be a continual old guard/new guard debate as to the purpose of as…
1/23/2015
Doing the Hokey Pokey Shakespearean and Facebook Style-'That's What It's All About'
Here in the Northern Hemisphere it is mid-winter and we are even here in the U.S…
1/23/2015
Google MVNO Move: Big Surprise or Big Yawn?
Have you heard about it? Have you read about it? Of course you have at this poin…
1/23/2015
UCaaS Growth in 2014 Set to Fuel Major Adoption and Advances in 2015
The Unified Communications as a Service (UCaaS) market experienced massive growt…
1/23/2015
Flash Zero-Day Flaw Opens Up Millions of PCs to Hijacking
A zero-day exploit targeting the Adobe Flash Player has been spotted in the wild…
1/23/2015
Telstra launches Global Media Switch for Video Content Delivery
If there is a hotter market of next generation communications capabilities than …
1/22/2015
The Fitzgerald Law Firm Stays Connected Using Toshiba's VIPedge Cloud Telephone Solution
A leading medical malpractice law firm based in New York; The Fitzgerald Law Fir…
1/22/2015
M2M Evolution Magazine Transitions to The IoT Evolution Magazine
TMC and Crossfire Media announced today that M2M Evolution Magazine is now The I…
1/22/2015
Today's TechFast: 'Phone'-y News for Telemarketers, Telehealth Users and More
Want to be in the know first thing in the morning? Click HERE to start your free…
1/22/2015
When's the Best Time to Buy a New TV?
Like many consumers, I was recently faced with a decision to upgrade the main TV…
1/21/2015
Achieving True Agility with Virtual Appliance Lifecycle Management
Driven by greater use of the cloud and a desire for elastic, on-demand solutions…
1/21/2015
Siber Systems Offers RoboForm Everywhere Free to Anyone with a Valid College or University Email Address
Let's face it, when it comes to interacting with technology the list of things t…
1/21/2015
Deloitte's Tech, Media and Telecom Predictions for 2015-'Critical Inflection Points'
One of the nice things about being recognized as a knowledgeable industry observ…
1/21/2015
Voxox Readies Cloud Phone Announcement for ITEXPO Miami
Voxox is a unified communications provider whose hosted PBX offering outfits sma…
1/21/2015
Webcam Security - What You Need to Know
We are going to dig a little deeper and try to fully comprehend what leads to se…
1/21/2015
Top 5 Tips for Strengthening Your Company's Cybersecurity and Data Protection Capabilities in 2015
Data security was back in the news this past week as President Obama called on C…
1/21/2015
Tygart Releases New and Improved Facial Recognition Solution
Tygart Technology announced the new release of its MXSERVER v2.7 today, the clou…
1/21/2015
Super Bowl Sunday: Are you Prepped?
Today's digital age is changing the way we enjoy sports. And, a great way to be …
1/21/2015
Talygen Takes Business Management Automation to the Next Level
More and more businesses are embracing cloud-based applications to address funct…
1/21/2015
Three Reasons You Need Analytics to Master Your Channel Marketing Strategy
It is a compelling proposition to have external forces working for your success …
1/21/2015
Today's TechFast: Google Translates Speech, Customer Service is Still About the Customer
Want to be in the know first thing in the morning? Click HERE to start your free…
1/21/2015
Brocade Smoothes the Path to Software-Defined Networking (SDN) with Free Vyatta Controller
There is a famous line from the movie, Jerry Maguire, when Jerry expresses his l…
1/20/2015
Better Biometrics Mean Safer Mobile Devices
Keeping our mobile devices and data private is part of the constant struggle in …
1/20/2015
Call Accounting at its Best: Avotus Awarded Product of the Year Award
Call accounting solutions play an important role in business communications beca…
1/20/2015
Cisco Security Report Reveals Growing Gap between Cybersecurity Readiness Perception vs. Reality
One would think that with the incessant and loud buzz surrounding cybersecurity …
1/20/2015
Enghouse Interactive's Communications Center Latest Release
We are barely into 2015 and already the contact center solutions community is bu…
1/20/2015
Black Box Helps Bring Tech to the Classroom with LCC Series Mobile Device Carts
Mobile technology is reshaping the way schools approach learning today. Over the…
1/20/2015
Harnessing the Power of the Sun, and the Economy
With the year 2014 behind us, many have taken the opportunity to look back on th…
1/20/2015
Amazon Blazing Its Own Movie Path
Following in the footsteps of rival entertainment giant Netflix, yet determined …
1/20/2015
The Incognito Crystal Ball: Predictions for 2015
Happy New Year! I hope the season has treated you and your family well. After se…
1/20/2015
Comings and Goings: New CTO, Head of Tech Strategy Named at Unify
In a nod to the rising importance that major companies are placing on technology…
1/20/2015
Is the Progressive Insurance Car Dongle a Free Pass for Hackers?
While many of us often think of the car as a device that hasn't changed much, at…
1/20/2015
Elon Musk's Scary Plan to Rebuild the Internet in Space: Funded by Google, Made for Mars
There's a lot we don't know about Elon Musk's most recently not-announced-but-an…
1/20/2015
The 2015 Internet Telephony Product of the Year Goes to Masergy UCaaS
The available technology in today's ecosystem makes it possible for organization…
1/20/2015
Today's TechFast: New Years' Off to a Fast Start with Improvements Galore
Want to be in the know first thing in the morning? Click HERE to start your free…
1/20/2015
Essential Tips for Boosting a Brand Image from Online Reputation Expert
Online Reputation Expert Reputation Maxx shares tactics for improving brand imag…
1/15/2015
What the Advertisements Don't Say About Upload and Download Speeds
Chances are that by now, you have seen or heard advertisements from Internet ser…
1/14/2015
Ingate SIP Trunking, UC and WebRTC Seminars Return to ITEXPO
TMC today announced that Ingate® Systems will once again host a series of SIP Tr…
1/13/2015
Envision Joins Forces With 3CLogic for Partnership
Envision has entered into an exciting new partnership with another industry lead…
1/12/2015
Where is UC Going? Persistent, Multimodal 'Conversations'
Business voice calls are becoming part of the UC landscape, but more importantly…
1/12/2015
3 Critical Features of Great Persuasive Copy
Creating persuasive copy, although not entirely necessary for every business loo…
1/9/2015
Video Collaboration Boosts Productivity of Workers
The merits of incorporating videoconferencing into one's business operations sta…
1/9/2015
3 Website Builders That Help Startups Run Nimble & Responsive Marketing Campaigns
Using a website builder is an easy and cheap way to create and maintain professi…
1/9/2015
Voxbone's Goldstein Shares Sunny Outlook on the Economy & the Future of UC
Voxbone is a provider of virtual local phone numbers, also known as direct inwar…
1/8/2015
Mobile UC Set to Grow, But UX Needs to be Minded
Frankly, many mobile UC offerings are just not as good as their desktop-based co…
1/8/2015
What Are Your 2015 Contact Center Resolutions?
With the new year underway, it's time to ask yourself what you have done to prep…
1/8/2015
Why 2015 is the Right Year to Switch to Unified Communications
A new year has arrived, bringing with it a clean slate and an opportunity for ne…
1/7/2015
SIP Usage on the Rise as Three Companies in Four Turn to UC
One thing that was abundantly clear as far as 2014 went was that this was a big …
1/7/2015
What to Do if Customer Service Isn't Your Core Competency
Understanding that improving consumer experiences and creating customer loyalty …
1/6/2015
How to Simplify Your Compliance Recording
Consumers are increasingly turning toward their plastic to make payments-to the …
1/5/2015
Turning a High Maintenance Service Assurance System into a Strategic Platform for a Competitive Edge
Historically, service assurance has not delivered much value to the telecom busi…
1/5/2015
New Year's Resolutions and the Cowboy Code
I have been considering making some New Year's resolutions for 2015, but I can't…
12/29/2014
Enhance Customer Experiences and Jumpstart Your Marketing and Sales
Today's contact center agents need a wider array of skills and tools than those …
12/29/2014
Social Customer Service Lessons for Brands from the Patriots Snafu
As the New England Patriots Twitter snafu in late November demonstrated, it's im…
12/29/2014
Unified Communications Have Unexpected Impact with SMB Market
The small and medium-sized business (SMB) market has, in the past, been regarded…
12/29/2014
Workforce Management Helps Your Small Business Run Smoothly
For most businesses the contact center is the front line of customer service, th…
12/24/2014
Video Conferencing: What to do When the Employees Can't, or Won't
While we've all seen over the course of the last several months just how much vi…
12/23/2014
How Your Organization Can Reach the Next Level of Customer Service
As a contact center manager who is passionate about your job, chances are you've…
12/22/2014
Daddy, Why Can't I Watch TV Today?
Your users don't want to disappoint their sons or daughters with slow speeds whe…
12/19/2014
How Customer Analytics Can Improve Your Customer Service
In today's highly-competitive marketplace, it's important to understand why cust…
12/19/2014
From the NFL Draft to Westminster Dog Show, Transbeam Provides Event Connectivity Year Round
How often do you hear about something going terribly wrong at a concert or sport…
12/18/2014
SIP Phones Can Make Your Legacy PBX Feel Like New
You've been successful in business for years doing things your own way, and you'…
12/18/2014
Gift Idea: GEEKFUEL Delivers with Monthly Packages of the Precious
I'm a tech writer married to a math teacher, and the two of us are raising a 14-…
12/17/2014
The Right Contact Center Software Puts Work at Home Agents Within Your Reach
Do your supervisors feel that they have limited visibility into activity and per…
12/17/2014
4 Important Blogging Lessons to Have Learned in 2014
The last year was certainly another busy one in the world of blogging. With more…
12/15/2014
Text Messaging Turns 22 This Month
Short message service, otherwise known as SMS or text messaging, turns 22 this m…
12/12/2014
A Lesson in Resilience: The First Chapter in Microsoft's Comeback Story
With new CEO Satya Nadella at the helm, Microsoft is changing into something it …
12/11/2014
Why You Can't Ignore PCI Compliance
In 2004, major credit card brands created the Payment Card Industry Data Securit…
12/8/2014
Telegration Now a Star2Star Master Agent
Star2Star Communications, developers of The World's Most Scalable Cloud Communic…
12/2/2014
What Are SMBs Thankful For? Unified Communications Systems
Today is the day millions of Americans will convene around the Thanksgiving tabl…
11/27/2014
Attention Agents and Resellers! You Can't Sell What You Don't Know
The decision to become an agent or installing reseller - and uncap a world of re…
11/26/2014
Dispelling the Most Common VoIP Misconceptions
The Internet is full of information about IP-PBX, or VoIP, phone systems. But, a…
11/26/2014
Sonus Networks Signs Agreement with Westcon Group to Distribute SBCs to US Government
Sonus Networks, Inc., a global leader in enabling and securing real-time communi…
11/21/2014
SMBs Place High Importance on Presence Information
Picture this: It's the eighth inning of a baseball game. The manager calls the b…
11/19/2014
Dell Announces the Release of Unified Communications Command Suite
Dell has recently announced its new UC software to help businesses improve opera…
11/19/2014
Reach Out for Help if Customer Service Isn't Your Core Competency
By now, you've probably read and heard quite a bit about how critical customer s…
11/17/2014
Is Your Communications System Ready for the Hectic Holidays?
As hard as it is to believe, Thanksgiving and Black Friday are almost upon us, a…
11/12/2014
Is Your Company Ready For Millennials?
Your organization cannot afford to sit on its thumbs while the millennial workfo…
11/11/2014
Milton Keynes to Permit Self-Driving Cars
Ultrasonic detectors are used to provide much more accurate mapping of surroundi…
11/10/2014
What to Do After You Have VoC Data
Now that you've gathered a wealth of customer data, what's next? In today's hype…
11/10/2014
Wheelings & Dealings: M&A Week in Review: Zipmark, uBeam, Allegiance
What do you get when you combine an innovative payment platform with a leading a…
11/8/2014
Two High-Tech Stories to Watch in 2015: Digital and Industrial Internet of Things
There will be two particularly important business opportunities unfolding next y…
11/7/2014
Smart Education Gets a Big Boost from Government Initiatives
Globally, education systems are in the midst of a technological overhaul as more…
10/31/2014
5 Tips for Effective Business Online Reputation Management
Every business - from small mom-and-pop shops to Fortune 500 companies - can ben…
10/31/2014
How to Utilize Twitter to Reach a Business's Target Market: 3 Steps for Success
It is a well-known fact that in today's digital marketing age, Twitter is one of…
10/24/2014
Meeting the Unique Requirements of Supply Chain Management for A&D
The raw definition of the term supply chain would be the business process that c…
10/22/2014
MyECheck to Provide Electronic Check Services to Dad's Roast Custom Coffee
Coffee shops across the country are competing with local, national and internati…
10/21/2014
4 Steps for Creating Brand Evangelists with Customer Service
Many people think customer service is just about answering questions - how a pro…
10/20/2014
How to Get More Positive Reviews Online in 3 Easy Steps from Online Reputation Experts
No matter what industry a business or individual is in, it is in their best inte…
10/15/2014
SanDisk Targets CIOs and the Enterprise with SSD Solutions and STAR Program for Migration
SanDisk also debuted its SanDisk Tech Assist Refresh (STAR) program at the INTER…
10/14/2014
SanDisk Targets Consumers and the Enterprise with SSD Solutions and STAR Program for Migration
SanDisk also debuted its SanDisk Tech Assist Refresh (STAR) program at the INTER…
10/13/2014
The New link-U Hybrid SmartCam by Link-Union
Webcams have been in use for decades to capture and record digital video, audio …
10/10/2014
How to Keep Your Agents Really Busy
Guess how many customer interactions a contact center agent can handle simultane…
10/9/2014
Disabled People and Employment Access: The Truth
The responsibility of an Employment Support Worker is to assist a person with di…
10/8/2014
Wheelings & Dealings: Windstream Acquires Business Only Broadband
Windstream announced this week that the company has acquired Business Only Broad…
10/3/2014
Wall Street to M2M: 'Show Me the Money'
The investment community is starting to ask, Is there real money to be made in M…
9/26/2014
Chinese Censorship of Internet Hampering Country's Future Economic Strength
Anyone who has even casually followed the political climate in China is aware of…
9/23/2014
DSL Extreme Bucks CLEC Traditions, Gains U-verse Resale Agreement
Business customers with locations in multiple metro areas also may see an advant…
9/22/2014
Easier for Business to Share Content, Communicate Using SmartBox from PanTerra
The sharing of content and communicating are two priorities for companies who ne…
9/19/2014
NetSapiens Gives SMBs an Edge in the Tech Playing Field
Small and medium sized service providers have unique challenges when it comes to…
9/19/2014
Epygi Transitions to the QX Product Line
At the recent ITEXPO conference in Las Vegas, Epygi Technologies, a U.S.-based d…
9/19/2014
3 Common Reputation Myths Revealed by Reputation Maxx: The Truth
The world of online reputation management is one that is oftentimes talked about…
9/18/2014
Enterprise Search is Broken
An inflammatory statement, I know, but let us look at the evidence that leads me…
9/17/2014
Are You Strategic Enough for Go-to-Market?
The launch of a new product is always an exciting time for companies, yet it can…
9/15/2014
IT Helps to Ensure Great Guest Experience at Palms Casino Resort
Located near the Las Vegas Strip, the Palms Casino Resort features a casino, res…
9/15/2014
3 Tips on How to Handle Customers When a Company's Site is Down
It happens - sites go down, servers crash and customers are not able to visit a …
9/15/2014
Legal Research Software Receives Upgrade to Improve Workflow, Simplify, and Provide Consistency
An online legal research company announced this week that it has launched a new …
9/12/2014
6 Easy Ways to Improve Your Earnings Per Click (EPC)
As an online publisher or affiliate marketer, your ultimate goal is to make the …
9/12/2014
What to Demand in Hosted Communications
In the communications space, there is often talk of the hosted environment. At t…
9/11/2014
Cortexica's Image Recognition Software Changing The Fashion Industry
Besides helping fashionistas find a desired fashion item quicker, the image reco…
9/11/2014
Let's Go SoLoMo!
Smartphones are practically everywhere. So is everyone on social media networks.…
9/11/2014
Lytro and Chromat Bring Light Field Photography to MADE Fashion Week New York
A light-field camera, also called a plenoptic camera, is a camera that uses a mi…
9/10/2014
The New Consumer Dynamic: Online Merchants Must Learn to Compete in New Transparent Marketplace
As new shopping tools bring greater transparency to the e-commerce environment, …
9/8/2014
3 Successful Ways to Solve Customer Complaints Before They Go Online
One of the biggest issues that businesses are facing in today's digital age is t…
9/8/2014
Are You Realizing Your Investment in M2M/IoT?
Industry participants get overly excited about trials. Unfortunately, what it me…
9/8/2014
Ways to Get Your Message Out Has Changed as Media, Tech Evolve
Many decades ago, there was a close relationship between public relations person…
9/5/2014
Cellphone Reliance
As a society we have advanced in many technological arenas, and these advances a…
9/3/2014
Ushering in a New Age of Content Delivery Networks
As the Internet grows and evolves, more and more data is being delivered to more…
9/2/2014
IQ Services: Standing Out with Collaboration and Customer Service
Business is a fluid thing; the past 30 years have seen innovation after innovati…
8/29/2014
What Separates Successful Startups from Everyone Else
How many of us invented Facebook before there was a Facebook? Whether or not thi…
8/28/2014
User Access Policy Needs to Be in the Cloud
Internet access is pretty ubiquitous at this point; most of us jump across multi…
8/28/2014
Encrypted Cloud Storage: How Enterprises Are Doing it Wrong
Encrypting cloud storage is now in the mainstream, the accepted best practice an…
8/27/2014
3 Ways to Connect with Consumers on a Whole New Level from Reputation Maxx
One of the things that companies constantly come to reputation management firms …
8/26/2014
Is Traditional Disaster Recovery Dead?
With the rise of the cloud presenting new opportunities to technology companies,…
8/19/2014
Wholesale Ethernet Testing - Key Challenges & Best Practices
The standardization of MEF CE 2.0 Wholesale Ethernet has set the stage for servi…
8/18/2014
Five Trends Driving Electronic Component Sales
Understanding the broader technology trends occurring throughout the world provi…
8/18/2014
StartupCamp9 Judges and Audience Split on Winner
In short, two great opportunities that are aimed at totally different but growin…
8/15/2014
Expert Panelists Dive Deep to the Core of Content Marketing
What is content marketing? How does it work? How can a business implement an eff…
8/14/2014
Imerjn: Riding the New Wave of Customized Cloud Solutions
When you hear that a company is in the business of providing cloud-based service…
8/13/2014
ITEXPO Attendees Reminded of the Importance of a Compelling Social Media Strategy
ITEXPO attendees took a break from tweeting, hashtagging ITEXPO and blogging thi…
8/13/2014
Protecting against Credit Card Data Theft
Card data theft is a rampant problem. Each year, thousands of businesses are hac…
8/12/2014
ITEXPO Gold Sponsor Vitelity Set to Shine
So it makes sense that Vitelity will take a high-profile position at this week's…
8/11/2014
Today's ITEXPO to Feature Panels on Cloud Migration, Effective UC
Cutting Through the Complexity: Making Communications Services Easy and Cloud Mi…
8/11/2014
Tech of Interest: Big Data in Space, Where Man's Reach Meets His Grasp
On March 6th, 2009, in an effort to better fathom the universe around us, man pr…
8/4/2014
Best Advice on Writing LinkedIn Articles that Will Get Seen
Many people are unaware that they can post entire articles on LinkedIn. Listed b…
8/1/2014
Russia to Apple, SAP: Is Your Source Code Spying on Us?
The Russian government is reportedly proposing that Apple Inc. and SAP offer Rus…
7/31/2014
Tips for Successful Project Management Using 'Agile' Development
With adoption rates rising from 24 percent in 2010 to more than 40 percent in 20…
7/25/2014
Aerospace Companies Say They Lack Internal Skills and Mature Technologies in Transition to Digital
Accenture is releasing findings from a new aerospace and defense survey titled D…
7/24/2014
Uncovering Funding Incentives for Your Data Center
If your data center is not making you money, it is likely generating expenses, b…
7/22/2014
Top Three Reputation Management Myths Revealed
There are several different myths the general public believes about online reput…
7/17/2014
Black Friday and Cyber Monday are Coming-Is Your Website Ready?
Although many retailers wait until closer to the holidays to start preparing the…
7/14/2014
Why Social Media Customer Care and the Use of Social Analytics Matters
While there still remains the issue of whether 360-degree customer engagement sh…
7/11/2014
Queens College Implements ForeScout CounterACT to Protect its Network
Queens College is going to use ForeScout CounterACT to monitor and manage corpor…
7/10/2014
Frankfurt Airport Now Offers 24 Hours of Wi-Fi Access
Frankfurt airport covers an area of 8.1 square miles of land, and features two p…
7/3/2014
A Look into Google's Street View Snooping Case
Google has received much attention from media, the Federal Trade Commission and …
7/2/2014
Frost Data Capital and GE Launch Frost I3
GE and Frost Data Capital partner to launch and grow up to 30 new software and t…
6/30/2014
Garmin looking out for Buyers in East Africa
GARMIN, a specialist in Global Positioning System (GPS) technology, has announce…
6/27/2014
MorphoTrust USA Adds More Enrollment Centers for TSA's Trusted Traveler program
TSA Pre? is a program set in place by the Transportation Security Administration…
6/26/2014
Top 3 Reasons to Utilize Press Releases for Online Visibility
While there are several different ways to increase a brand's visibility online, …
6/25/2014
South African Enterprises Ready for Cloud Adoption in 2014
Today's business environment is all about opportunity; and the only way to enjoy…
6/25/2014
Wheelings & Dealings: M&A Week in Review
It seems that something that has become very important across enterprises is the…
6/21/2014
Ignorance is No Excuse
The good news: Businesses have more data to work from than ever before, and busi…
6/20/2014
Surprising Ways Media Coverage Can Ruin Your Image
Phoenix Reputation Management Firm Reputation Maxx shares details of the surpris…
6/19/2014
Everyone Wants a VIP Pass in the World of File Sharing
We live in a world where everyone wants access to as much information as possibl…
6/17/2014
Teamwork & the Chief Content Officer - Essential for Digital Innovation
Broader surveys are tougher, but when it comes to digital media efforts, especia…
6/13/2014
Best Tools for Managing an Online Reputation
The industry of Online Reputation Management (ORM) is constantly evolving, but t…
6/12/2014
Survey: Attitudes to Enterprise Social Networking, BrightStarr's Recent Query Findings
Most of the IT professionals that have embraced enterprise social networking cla…
6/11/2014
Technology You Cannot Ignore
Innovation is persistently reshaping the business scene by changing the way orga…
6/11/2014
Speek Selects Voxbone
Speek, a conference call provider, has selected Voxbone, a major player in provi…
6/10/2014
Mitel Unveils MiCloud Enterprise UCaaS Cloud-based Communications Solution in UK
With new strides being made every day in the technology field, it is necessary f…
6/5/2014
Linux-based Enterprise Packages: What CentOS has to Offer?
CentOS is quietly becoming an operating system of choice for many organizations,…
6/4/2014
Wheelings & Dealings: Kohlberg Kravis Roberts To Put Billion-Dollar Bet On Internet Brands
The Internet is widely regarded as one of the biggest advertising vectors around…
6/4/2014
StratoGen selected as approved supplier on G-Cloud 5
StratoGen, a leading VMware cloud hosting provider, recently announced that it h…
6/4/2014
Chegg to Acquire InstaEDU
Chegg, The Student Hub, has agreed to acquire InstaEDU, an on-demand tutoring ma…
6/3/2014
Wheelings & Dealings: M&A Week in Review
Usually around tax time you hear the name Intuit a lot. Commercials concerning p…
5/31/2014
Comings & Goings Week in Review
It may have been a short holiday week thanks to Memorial Day, but even with this…
5/31/2014
Top Five Online Reputation Management Tips
In today's world, information is distributed through the Internet in a flash and…
5/27/2014
Emotional Loyalty, Building Brand Advocacy
Plans for generating brand loyalty include discount cards, reward points and poi…
5/27/2014
Wheelings & Dealings: M&A Week in Review
Security is something that will always be a major concern, but possibly even mor…
5/24/2014
Comings & Goings: Tech Execs on the Move
The news this week is absolutely buzzing as big name tech companies welcomed new…
5/24/2014
North American IT Spending is Set to Triple in 2014: Here's Why
Gartner expects to see the global IT market reach $3.8 trillion in 2014, with No…
5/22/2014
Can You Hear Me Now?
I think we all probably remember the infamous Verizon can you hear me now commer…
5/22/2014
Why Every Entrepreneur Should Work in Europe
Working in another country can make you a better thinker and business person. Fo…
5/22/2014
Operating Costs Should Always Be Top of Mind: Three Ways to Cut Down
Many think that the high costs of call centers make them one of the most expensi…
5/15/2014
Future-Proof Your Portfolio with Star2Star Communications
As a telecom reseller you've probably seen some of the latest expert projections…
5/14/2014
Best of the Best: Star2Star Named a Top 10 Hosted Business VoIP/UC Provider by Infonetics
In a new report published this week, Infonetics Research recognized Star2Star Co…
5/14/2014
April Showers, May Flowers and Your Company's IT Strategy
As the old saying goes, When it rains, it pours. But that's not necessarily true…
5/13/2014
Wheelings & Dealings: M&A Week in Review
By the looks of things, it seems that Google has been quite busy this week. In a…
5/10/2014
Financial Literacy Is Down: Now, More than Ever, it is Important to Educate Yourself
A recent PEW poll revealed that the United States is lagging behind other countr…
5/9/2014
How a Catalog-Driven Approach Can Reduce Order Fallout
Product catalogs help determine the types of products an operator can sell, to w…
5/9/2014
Future-Proof Your Company with UC
If you are a telecom reseller, recent projections suggest that if you aren't off…
5/7/2014
Kick Your Sales Strategy into High-Gear with Social Media
Chances are, if you're trying to compete in today's highly competitive market, y…
5/6/2014
Want to be an All-Star Salesperson? Know the Industry
There are a lot of misconceptions on how to be a top-notch salesperson in today'…
5/6/2014
Three Popular Large Enterprise SaaS Beliefs Debunked
With $267 billion in annual enterprise software in transition because of SaaS, m…
5/5/2014
Comings & Goings: Week in Review
There were several executive moves among tech firms this week. Let's review the …
5/3/2014
Wheelings & Dealings: M&A Week in Review
Software AG is an enterprise software company and the second largest software ve…
5/3/2014
Three Ways to Elevate Your Cloud Awareness
Many believe that the cloud has moved beyond its initial adoption phase, but the…
5/1/2014
Best Practices for VoIP Migration and How a Hosted Provider Can Help
Business leaders, especially SMB owners, should know what the cloud is and how i…
5/1/2014
Microwave Vacuum Tubes are Anything but Obsolete: Market Remains Over $1B for 2014
With the rise of microprocessors and other modern computing technologies, microw…
5/1/2014
An Architectural Approach to Disruptive Innovation
In 2014, there is increasing pressure for every business to think more like a di…
5/1/2014
Five Bad Sales Habits to Quit Right Now
Everyone has bad habits, whether it's procrastinating or eating too much fast fo…
4/29/2014
What's the Benefit of Sales Intelligence?
A sales team's job is not simple. Often, they're lost in a sea of white pages, G…
4/29/2014
Idea to Install Helps Bridge the CMO-CIO Gap
In every industry, there are the idea people, who are charged with inventing new…
4/29/2014
Thinking Small: The Key to Growing Big
Bigger is supposed to be better, right? Everyone says thinking big is the only w…
4/28/2014
Bit6 Communications Platform May Be Launched This Summer
The market for communications-enabled apps is building on a sense of momentum, a…
4/25/2014
GE Awards Industrial Internet, 3D Printing Challenge Prizes
General Electric and its partners have announced the winner of two innovation ch…
4/24/2014
How to Get a Handle on Your Big Data
In today's highly-competitive economy, it's easy to let various facets of your b…
4/24/2014
Three Tips and Tricks for Cleansing Your Data
Bad data, such as duplicate business contacts or junk records, is bad news. In f…
4/24/2014
Video Conferencing Takes Texas High School Classroom to Europe and the Middle East
The FCC has been pushing for some time now to establish a more interconnected cl…
4/24/2014
Samsung SDI Introduces a Curved Battery for Wearable Devices
As expected, wearable tech gadgets are stealing the spotlight with exciting prod…
4/23/2014
Wheelings & Dealings: M&A Week in Review
The name Motorola once signified a leader in the two-way radio and cell phone ma…
4/19/2014
Comings & Goings: Tech Execs on the Move
It was a relatively quiet week for tech executive movement, but there were a few…
4/18/2014
Ready for Contact Center Spring Cleaning?
It's time to clear the dust away from your customer service strategy and usher i…
4/17/2014
Hosted Communications Slated for Huge Growth, According to New Survey
It's simply undeniable that today's 21st centry customers deserve access to comm…
4/17/2014
What it Takes to Deliver a 21st Century Contact Center Experience with Every Customer
The contact center market has encountered its fair share of ups and downs over t…
4/16/2014
Web App Firewall, App Delivery Controller Join to Boost Security
Although conventional network firewalls serve us well, significant changes in ap…
4/14/2014
Star2Star: Providing Communications Solutions for Companies of all Sizes
In today's fast-paced business world, the ability to access information quickly …
4/14/2014
The Heartburn over Heartbleed: OpenSSL Memory Leak Burns Slowly
A very serious vulnerability present in OpenSSL 1.0.1 for two years has been dis…
4/14/2014
Comings & Goings: Tech Execs on the Move
It's been a busy week in tech headlines with hellos and goodbyes. Let's look at …
4/12/2014
Wheelings & Dealings: M&A Week in Review
What do Siri and Novauris Technologies have in common? Several years back, Siri …
4/12/2014
What's Holding Your Workforce Optimization Strategy Back from Success?
Workforce optimization has gained a sour reputation as a complicated, time consu…
4/11/2014
Why Education is Still the Biggest Obstacle for SIP Adoption
The power of session initial protocol (SIP) trunking is all-encompassing. In the…
4/10/2014
Let Star2Star Carry the Marketing Burden for You
Managing day-to-day operations and finding time for effective marketing activiti…
4/9/2014
Wheelings & Dealings: M&A Week in Review
Cloudera Inc. is an American-based software company that provides Apache Hadoop-…
4/5/2014
Comings & Goings: Tech Execs on the Move
This week was a busy one for tech executives. Here's a roundup of some of the mo…
4/5/2014
Super Wi-Fi Has Far Reaching Implications and Potential
When it comes to extending broadband connectivity to rural or simply hard to rea…
4/4/2014
Clear2there Uses Cloud-based Video to Turn Homes and Businesses Securely 'Smart'
At the recent ITEXPO East event held in Miami, TMC's Erik Linask spoke with smar…
4/4/2014
How the Miami Dolphins are Creating the Ultimate Fan Experience
Keeping in touch is one of the reasons we have become so mobile as a society. We…
4/4/2014
Batter Up: How to Get a Home Run with Your Disaster Recovery Strategy This Year
The 2014 Major League Baseball (MLB) season is still in its infancy, having only…
4/4/2014
Comunicano Observes Telecom Trends at ITEXPO East
Trade shows are great places to get a number of things done. For the companies t…
4/3/2014
Exploding Bandwidth is Changing the Face of the Internet
Global demand for video content is growing at an unprecedented pace. In fact, Ci…
4/3/2014
Political Beliefs in the Boardroom Are OK, If They're the Popular Ones
Discrimination seems to be about the worse sin one can commit today, especially …
4/3/2014
Super Wi-Fi Provides Many More Opportunities in Telecom
Super Wi-Fi has enormous potential for growth - and may allow for much of the wo…
4/3/2014
Billing-as-a-Service Company BlueOSS Making a Name for Itself in Cloud Billing Realm
Although still considered a startup after launching in 2013, BlueOSS has come a …
4/2/2014
Business Lessons Learned From March Madness
Business owners can take a page from today's top sporting events in relation to …
4/2/2014
Why Channel Partners Love SmartBox
New innovations enter the market nearly every day. What determines the success o…
4/1/2014
Spring is Here and it's Time for a Business Communications Cleaning
After a miserable winter in many parts of the country, it seems spring has final…
4/1/2014
Apple's 'GoToFail' Security Flaw Leaves High Concerns
Shock waves are running through Apple's security system - as well as through its…
4/1/2014
Comings and Goings: Tech Execs on the Move
There was plenty of announcements this week when it came to tech executives. Her…
3/29/2014
Wheelings & Dealings: M&A Week in Review
A look back at mergers, acquistions and all the wheeling & dealing in the tech i…
3/29/2014
Three Major Sci-Fi Film Technology Predictions Come True
It's pretty interesting to take a look back and see just how close classic films…
3/28/2014
Is Your Voice Line as Secure as You Think?
Cloud-based VoIP has quickly become a common service in many organizations. The …
3/27/2014
Why Educators Should Be Embracing the Next Big VoIP Movement
If you haven't heard, the Federal Communications Commission (FCC) recently revea…
3/26/2014
Mobility and Hospitality Join Forces at Disney World's Swan and Dolphin Resort
As Director of IT at one of Walt Disney World's largest resorts and convention s…
3/26/2014
Leveraging the Right Go-to-Market Strategy for Communications
Today's market holds considerable promise for the small company, the brand new s…
3/26/2014
The Best Reasons to Partner with Star2Star Communications
Before partnering with just any unified communications company, you want to make…
3/25/2014
U.S. Governments are (Finally) Going Cloud Bound
The U.S. government seems to be pledging an allegiance to cloud computing for hi…
3/24/2014
Spring Cleaning for the SMB: Get in With Business VoIP
Spring is just around the corner: The birds are once again chirping, those livin…
3/24/2014
Wheelings & Dealings: M&A Week in Review
This week's news from Hangzhou, China is the announcement that leading mobile ap…
3/22/2014
Comings and Goings: Tech Execs on the Move
There were plenty of executive movement among tech firms this week. Let's review…
3/22/2014
Unified Office Offers a Total Communications Package for Businesses of All Sizes
It's no secret that moving towards a unified communications system is a pretty g…
3/21/2014
WHOA.com Promises to Be a Silver Lining in the Cloud
With a business name like WHOA.com, it's hard not to get noticed since it's such…
3/21/2014
snom's 715 Phone Meets Needs of Enterprises
snom took advantage of ITEXPO Miami to announce the new 715 phone - ideal for th…
3/21/2014
Can You Outsource Customer Service?
For a small to medium company, customer service can be a tricky area to get righ…
3/21/2014
Comings & Goings: Mohan Kompella and Ronen Vengosh Join Intellinote's Executive Team
The available technology today allows organizations to use a variety of solution…
3/21/2014
The Future of Legacy Networks, Regulation and Service Provider Competition
Copper, TDM, and wireline networks in general - all three remain important parts…
3/20/2014
Unify Program to Honor Forward-Thinking Leaders
Sullivan is currently working with his OUC team to help lead the company's smart…
3/20/2014
Frustrated with Google Voice XMPP Cancellation? Obihai Can Help
Voice over Internet Protocol (VoIP) ushered in a new alternative to traditional …
3/20/2014
FTRI Launches the #KeepFloridaConnected Campaign, Keeps People with Hearing and Speech Difficulties Connected
The World Health Organization (WHO) estimates that 360 million people worldwide …
3/19/2014
VCI-Group Opens Interoperability Contest Ahead of VC DireXions
The VCI-Group is a knowledge sharing community that aims to be the voice of coll…
3/19/2014
Comings & Goings: Aruba Networks Announces Karl Soderlund Worldwide Channels VP
Next-generation network access solutions provider Aruba Networks has named Karl …
3/18/2014
Digium: One Name, Many Solutions
Many people know Digium as the name behind Asterisk, the free and open source fr…
3/18/2014
ADTRAN Continues to Reinvent the Network
ADTRAN is a provider of networking and communications equipment. Its products al…
3/18/2014
Microsoft Releases OneNote for Free, Along with a Verison for Macs
Earlier today, Microsoft made the announcement that all versions of their OneNot…
3/18/2014
Comings & Goings: Tech Execs on the Move
It's been rather busy in tech news for quite a few executives who have gotten ne…
3/15/2014
Wheelings & Dealings: M&A Week in Review
Renaissance Learning Inc. is an educational assessment and learning analytics co…
3/15/2014
Wheelings & Dealings: Unity Technologies Acquires Applifier Integrating Everyplay and GameAds into Unity Games
It used to be that video games were played alone, or with a small group of frien…
3/14/2014
Majority of Americans Demanding Food Safety Overhaul
Americans are growing increasingly frustrated with the current level of food qua…
3/14/2014
Bolster Your Enterprise Quality Strategy with These Five Tips
Now that you are thinking about installing an enterprise quality management syst…
3/13/2014
Retail Stores a Perfect Fit for PINless Recharge, Mobile Top Up Solutions
Selling VoIP and mobile services isn't just for service providers; agents are no…
3/13/2014
Comings & Goings: Karl Soderlund Lands New Role at Aruba Following Avaya Departure
Avaya's former US Channel chief Karl Soderlund is to take up a new position at A…
3/13/2014
Comings & Goings: TNCI Announces Bill Farwell as New CFO
TNCI, a national provider of telecommunications services since 1991, has announc…
3/13/2014
More Than 162,000 WordPress Sites Used for a DDoS Attack
Last year Incapsula, provider of website security, DDoS protection, load balanci…
3/13/2014
Catching Up with BroadConnect Telecom in 2014
We're only a few months into the New Year and already 2014 is shaping up to be f…
3/13/2014
Surveillance or Communications - It's all IP?
Surveillance - it's something we only expect to see in the movies or used by our…
3/12/2014
Video Game Relies on Cloud for Support
Fans have been itching to get their hands on the upcoming Titanfall. Scores of d…
3/12/2014
Massachusetts High School Brings 3D Printing to AP Physics
For those who have never been on the receiving end of an advanced placement (AP)…
3/11/2014
Facebook Will Pay for Full-time Police Officer Assigned to Neighborhood near Company Headquarters
Facebook will pay the city of Menlo Park, Calif. more than $200,000 per year for…
3/11/2014
Frost & Sullivan Talks Top Enterprise Communications Trends and Challenges
2014 is proving itself to be quite an exciting year for the telecommunications s…
3/11/2014
Wheelings & Dealings: M&A Week in Review
It's the end of another week, and it has been an eventful one for mergers, acqui…
3/8/2014
Comings & Goings: Tech Execs on the Move
It's time to wrap up another week in news where we saw execs coming and going, c…
3/7/2014
Comings & Goings: Entropic Makes Personnel Changes in Engineering and Technology Management
Farese's technical background includes the development of the industry's first m…
3/7/2014
Top Reasons to Own Your VoIP Billing System
If you are considering offering VoIP services to your customers, determining how…
3/7/2014
Is Mobile VoIP the Answer in Emerging Countries?
VoIP adoption continues to grow around the world, but despite its global nature,…
3/7/2014
CNN's Zite News Reader Sold to Flipboard Social Magazine Generator
In a deal that could see an estimated value of approximately $60 million over ti…
3/7/2014
Wheelings & Dealings: Shutterstock to Acquire WebDAM
Shutterstock, the well-known provider of commercial digital images, is planning …
3/6/2014
Exploring the Many Meanings of Enterprise BYOD
The last thing you need to stumble upon when surfing the Web is yet another arti…
3/6/2014
Russians Allegedly Engage in Cyber Attacks, Tech Tampering against Ukrainians
As the world watches with concern, Russia apparently has launched a cyber attack…
3/6/2014
Why Revenue Drives Quality and Manufacturing Efficiency
Manufacturing environments are specifically designed to produce goods quickly so…
3/5/2014
FCC Makes Major Move to get IP Migration Underway
If you've been keeping up with our blog, then you're bound to know just how busy…
3/5/2014
Exploring the Many Meanings of Enterprise BYOD
We know-the last thing you need is another article talking about the growth of t…
3/5/2014
AT&T Has Spent Over $325 Million Enhancing Puerto Rican Networks Since 2011
Over the past three years, AT&T Inc. has invested more than $325 million improvi…
3/5/2014
HOW STRONG IS THE QUALITY CONTROL IN YOUR FOOD SUPPLY CHAIN?
As a food producer, the job does not start-or end-with your organization. You do…
3/4/2014
PHARMACEUTICAL INDUSTRY CRACKING DOWN ON COMPLIANCE IN 2014
Regulatory compliance is currently a major challenge in the pharmaceutical indus…
3/3/2014
PHARMACEUTICAL INDUSTRY CRACKING DOWN ON COMPLIANCE IN 2014
Regulatory compliance is currently a major challenge in the pharmaceutical indus…
3/3/2014
Comings & Goings: Tech Execs on the Move
It's been a busy week with executives moving about. Let's see who came and who w…
3/1/2014
Wheelings & Dealings: M&A Week in Review
It's the end of another week, and it has been an eventful one for mergers, acqui…
3/1/2014
What the 2014 Winter Games Can Teach Business Owners
To many, the 2014 Winter Games is a highly-acclaimed and anticipated internation…
2/28/2014
'BYO' What? An IT Survival Guide for the 'YO' Era
According to Gartner, one-fifth of all bring your own device (BYOD) enterprise p…
2/24/2014
Comings and Goings: Tech Execs on the Move
Wrapping up the latest in tech headlines this week, and we've seen executives co…
2/22/2014
Wheelings & Dealings: M&A Week in Review
It's the conclusion of a busy week from the mergers, acquisitions and financing …
2/22/2014
snom technology and Centile Telecom Partner to Deliver UC Solutions in the UK
snom technology AG and Centile Telecom Applications announced the signing of a p…
2/21/2014
Voxeet Latest to Add 3D Sound to Conferencing
Earlier this week, Voxeet announced the latest version of its audio conferencing…
2/20/2014
3D Printing: Providing Cheaper Processes, Greater Innovation in the Automobile Industry
Professionals in the industry call it additive manufacturing or additive layer m…
2/20/2014
Taming the Challenges of Telecom Services Taxes, Billing and Compliance
So often in the high tech world, especially when it comes to telecommunications,…
2/19/2014
Comings & Goings: Pritchard Named Executive Vice President of Worldwide Channels at Unify
Unify, the communications software and services firm, which used to be known as …
2/18/2014
Legacy Network Transformation-Alianza Says 'Ditch the Switch!'
As we head into 2014 there are a few realities about enterprise networks that ar…
2/14/2014
Everything You Need to Know About SIP, Disaster Recovery and Business Continuity
You can't predict when your car will start on the day of an important meeting an…
2/14/2014
Happy People and Bottom-line Results: How Bankable Leaders Deliver Both
Why won't my employees just do what I tell them? Why am I struggling to motivate…
2/13/2014
Is the Online Education Revolution Scaling Back?
Up to one year ago, we were all excited about the colossal growth of the online …
2/12/2014
Can We Get Past 'VoIP' Already?
Voice over IP and VoIP and all the other terms created over a decade ago to talk…
2/11/2014
We've Only Hit the Tip of the BYOD Iceberg
The term BYOD has been floating around the business stratosphere for quite some …
2/11/2014
Wheelings & Dealings: Week in Review
ThoughSpot, a startup focused on data visualization and intelligent search, just…
2/8/2014
Comings & Goings: Week in Review
It was huge week for Comings & Goings, not because of the volume of the hirings …
2/8/2014
2014 Is the Year of Business VoIP: Here's Why
This year is expected to be filled to the brim with growth and improvement in th…
2/7/2014
Transforming Your Network to a Strategic Business Asset
Here, I will describe some of the recent trends that are transforming the networ…
2/6/2014
VoIP: 4 Trends You'll See in 2014
VoIP's continued rise in both the residential and business sectors is no surpris…
2/3/2014
It's Time for the SMB to Smarten Up: Why You Need a Hosted Phone System this Year
We've officially crossed the threshold of 2014. As a small-to-medium sized busin…
2/3/2014
Wheelings & Dealings: M&A Week in Review
The tech market was no stranger to partnerships this busy week, so let's look at…
2/1/2014
Comings and Goings: Tech Execs on the Move
As another successful week at ITEXPO comes to a close, let's take a gander at wh…
2/1/2014
Drug Manufacturers Increasing Quality Control
In the pharmaceutical industry, drug manufacturers strive to prevent unsafe prod…
1/31/2014
Business Continuity and Disaster Recovery: Making Sure Your SMB is Prepared for Anything
SMBs are often reluctant to think about things like disaster recovery and busine…
1/31/2014
BYOD, VoIP Drive Mobile VoIP Adoption
When you combine an increasingly ubiquitous technology (VoIP) with a rapidly eme…
1/31/2014
Content Marketing: A Hot Topic at ITEXPO 2014
With today's highly competitive marketplace, it has become increasingly difficul…
1/31/2014
Comings & Goings: Radisys' Nierenberg Resigns from Board
Radisys Corporation's largest shareholder, David Nierenberg, resigned from its B…
1/31/2014
TollFreeForwarding.com Talks Social Media Innovation and More at ITEXPO East 2014
For TollFreeForwarding.com, a provider of international phone numbers, ITEXPO Ea…
1/30/2014
DIDX: Part of ITEXPO for 10 Consecutive Years
When it comes to ITEXPO, there are things that can be counted on. There are big …
1/30/2014
Big Data Locks in Customer Loyalty but Only When Done Right, Panelists Agree at ITEXPO East 2014
There's no two ways about the fact that big data is shaping the customer experie…
1/30/2014
ITEXPO 2014 CIO Roundtable Keynote Talks Big Data
Big data is no longer a buzzword, it's here and changing everything. In fact, bi…
1/30/2014
Xorcom Brings A Complete Plug and Play Solution to DAHDI Devices
Plug and play is something that, in many things, a lot of people just take for g…
1/30/2014
FreePBX Hits ITEXPO, Asterisk World Events with High Availability Platform Options
The ITEXPO event is still going strong down at the Miami Beach Convention Center…
1/30/2014
ITEXPO 2014 Panel Highlights the Need for Social Care
If you're not talking to your consumers in the social channel someone else is, w…
1/29/2014
How the Aerospace and Defense Industry is Treating Quality Control
When it comes to manufacturing quality in the aerospace and defense industry, th…
1/29/2014
ITEXPO Panelists Share Best Practices for Doubling Your Telecom Sales
With ample networking opportunities ahead for participants attending ITEXPO East…
1/29/2014
LiveQoS: Putting the Quality in 'Quality of Experience'
For LiveQoS, one phrase sums up the company's value proposition above all else: …
1/29/2014
Myplanet Helps Telecom Companies Better Understand Customer Needs, and Design More Targeted Web and Mobile Solutions
Folks in the telecom space spend a lot of time these days discussing customer ex…
1/28/2014
8x8 Broadens Its Contact Center Offerings, Expands Abroad
8x8 continues to expand its offerings in the contact center realm, having just i…
1/28/2014
Callis is Red Hot at ITEXPO East 2014
We're only a few weeks into the New Year and already 2014 is shaping up to be a …
1/28/2014
2014 May See More Operator Consolidation, Increased Adoption of Select Telecom Technology
The new year is well underway, and continual changes are likely for the telecom …
1/28/2014
Telinta, snom Showcase Expertise at ITEXPO and Beyond
Running an effective VoIP business is no small task, and as technologies continu…
1/28/2014
Mohney Opens SmartVoice Conference in Miami, Urging Attendees to Embrace the Next Wave of Voice
Voice is dead, but voice as data lives, and it offers the ability to move beyond…
1/28/2014
Is Recent Gmail Outage a Huge Deal or Much Ado about Nothing?
When Google's Gmail service went down for an hour last Friday, the event sparked…
1/27/2014
Five Ways to Make the Most Out of ITEXPO East 2014
It is the Eve of ITEXPO East 2014-the sun is shining on this beautiful January n…
1/27/2014
ITEXPO East 2014: Three Reasons this Year's Conference is Bringing the Heat
Whether you are looking to escape the sub-degree weather and chilling wind shiel…
1/27/2014
How InfinityQS Defines Quality in the Food and Beverage Industry
Quality is one of the key drivers of success in today's competitive and highly-r…
1/27/2014
Metrology Market Set to Grow with Improved Technology
Metrology and not meteorology, is the science of measurement that deals in measu…
1/27/2014
Wheelings & Dealings: Week in Review
Many weeks Wheelings & Dealings gets excited about minor and medium-size deals. …
1/25/2014
Comings & Goings Week in Review
This week there was plenty of hiring and promoting in the analytics, mobile adve…
1/25/2014
Create Consistent Products and Reap the Rewards of High Revenue
According to a study conducted by LNS Research, revenue growth is now the top fi…
1/24/2014
Wheelings & Dealings: Kentwood Office Furniture Acquires Worksurface Manufacturer Brys Industries
In a bit to expand existing business, Kentwood Office Furniture has purchased Br…
1/24/2014
Grandstream Kicks Off 2014 with Six New IP Products
As more devices and people rely on the Internet, adoption of IP communications c…
1/23/2014
A New Name Appears in Microsoft CEO Stakes: John Thompson
There's been plenty of speculation lately as to who will step into the top slot …
1/22/2014
Comings & Goings Week in Review
Executives remained on the move this week with a bevy of companies announcing ne…
1/18/2014
Wheelings & Dealings Week in Review
The biggest deal of the week was clearly Google paying $3.2 billion for Internet…
1/18/2014
Multiserv Chooses IPsmarx to Expand with International Mobile Top Up
Multiserv Concept Telecoms' VoIP business was built by founder Tola Agbelese fro…
1/16/2014
After Losing Another Vendor's Support, IGT Thrives by Choosing IPsmarx
IGT Networks has prided itself on providing high levels of reliability and custo…
1/16/2014
Manufacturing Trends to Watch Closely in 2014
Many companies look at enterprise quality management with the need to improve cu…
1/14/2014
Legal Scholars Say Easy GPS Tracking of Suspects is a Threat to Fourth Amendment Protections
Think of the things you can do with a smartphone. You can check your e-mail. You…
1/14/2014
What's the Recipe for Manufacturing Success?
Having access to the most effective tools is never enough-no matter the job or i…
1/13/2014
NXT-ID's Dynamic Pairing Technology to Prevent Credit Card Fraud
Different variations of the wallet have been in use for millennia, and just like…
1/13/2014
Getting Customers to Love Your New Software Features
Are you thinking about launching new software to stay relevant? Before you make …
1/13/2014
Alcatel-Lucent Rumored to Sell Enterprise Business to Unify
There are two interesting industry trends that bear close watching in 2014. As I…
1/13/2014
Wheelings & Dealings: M&A Week in Review
The tech market moves ahead through partnerships, and this week progress was mad…
1/11/2014
Comings & Goings: Tech Execs on the Move
January is a big month of change and for many tech execs that change is a new jo…
1/11/2014
How You Can Eliminate Social Media Complaints
Picture this: a customer is in a rush to get to work but needs to remove a sheet…
1/10/2014
It is Time to Harden Enterprise Privilege Management
If more businesses were in the habit of using good role-based privilege manageme…
1/10/2014
SPC Training: the Key to Improving Your EQMS
Adopting the quality control mindset means making sure that you have all of the …
1/9/2014
Put Your Manufacturing Quality Data to Work In Your Enterprise
When raw data are pulled from a manufacturing operation, the data are all but wo…
1/8/2014
TMC Welcomes Yahoo to Tech Fast News World
Let me start by saying I am a huge fan of Mr. Pogue and have followed him for ye…
1/8/2014
What Do Aviation and Telephony Have in Common? Power Failure is Not an Option
Communication is essential to the success of any business, and customers need su…
1/7/2014
Electronic Cigarettes Seek Tech-centric Approach
There was a time when the hot shots at Philip Morris International-arguably the …
1/7/2014
Wheelings & Dealings: M&A Week in Review
The New Year is starting off with bang as companies work to absorb other compani…
1/4/2014
Don't Drop the Ball on NYE Tradition - The Specs of the New Year's Ball in Times Square
It seems like the year has come and gone in a flash. I feel like just yesterday …
12/31/2013
SPC Training: the Key to Improving Your EQMS
Enterprise quality management is one of the most crucial aspects of your manufac…
12/30/2013
West Virginia Debt Collector Sued for Automated Outbound Calls to Debtor After He Retained Counsel
If you're a debt collector and you're a little confused over what federal law al…
12/30/2013
Wheelings & Dealings: M&A Week in Review
The holiday season offers no rest for the deal making weary.
12/28/2013
Comings & Goings: Tech Execs on the Move
For a handful of executives this holiday season brought the gift of a hot new jo…
12/28/2013
What You Need to Be Aware of When Implementing EQMS
Your company manufactures frozen foods at the large-enterprise level. From New Y…
12/26/2013
How Well Do You Know Your Quality Control Process?
When investing in quality management, just as with cars you can kick the tires a…
12/24/2013
Are You Feeling Good about Your SKU Management?
Your company produces several different types of carbonated beverages. For each …
12/23/2013
Wheelings & Dealings: M&A Week in Review
This year finished with a bang in terms of M&A activity, with deals like Verizon…
12/21/2013
Comings & Goings: Tech Execs on the Move
Despite this week being in the run-up to the holidays, it was fairly eventful in…
12/21/2013
Is Your Email Secure?
As if we did not know that protecting critical information both when it is store…
12/20/2013
Make Sure Your EQMS Solution is Right For You
You are in charge of manufacturing production across ten different corporate bra…
12/20/2013
Reasons to Celebrate Quality Control
Before dashing off to holiday parties, marathon shopping trips or yuletide carol…
12/18/2013
Top Telemarketing Tips for the End of 2013
The list of best practices and approaches regarding telemarketing is quite a len…
12/17/2013
Only One-fifth of Companies Have Fully Adopted UC
Unified communications (UC) is well-known for being capable of merging real-time…
12/16/2013
Get Customers to See Who You Really Are in 2014
The service center is at the heart of every company-customer relationship. There…
12/12/2013
The Cloud Contact Center Offers Too Many Benefits to Ignore
Now we have cloud contact centers that only vaguely resemble the PBX, ACD and IV…
12/12/2013
Does Your Contact Center Live in the Digital World?
Social media has exploded over the last few years, and its growth has without do…
12/12/2013
Updated Adobe Connect Improves Web Conferencing, User Interface
Adobe is putting a lot of effort into strengthening its Adobe Connect web confer…
12/11/2013
In Corporate Communication, How Much is Too Much?
Two companies I've called this week have offered call back service through their…
12/11/2013
A School District Pays Big For Fiber Connectivity
The values of fiber connectivity has been an escalating conversation in the tech…
12/11/2013
Report: NSA Uses Google Cookies to Track Government Hackers
Internet users are already concerned that advertisers can freely track their beh…
12/11/2013
Where Does Your Company Fall on the Social Media Spectrum?
It's common knowledge: it is absolutely critical for companies to know what soci…
12/11/2013
Ease and Speed of Updating and Upgrading May be Cloud-based Solutions' Killer Differentiator
While most business people are familiar with the advantages of cloud-based solut…
12/11/2013
How to Attain Manufacturing Enlightenment: Part 3
Think about the process that a brand new piano guitar player undergoes while lea…
12/9/2013
Making Your Call Center Holiday-Proof This Year
A stellar service experience can make or break a sale for your customers this ho…
12/9/2013
Attain Manufacturing Enlightenment: Part 5
The journey towards complete manufacturing automation can take a long time. Many…
12/6/2013
Why an In-Store Kiosk Could Be Your Company's Best Kept Secret
As we get closer and closer to the thick of the holiday season, more unique oppo…
12/6/2013
Internet Strengthens Language & Cultural Diversity, Does Not Put It at Risk
The Internet can be blamed for some bad things, but suggesting it may be respons…
12/6/2013
New Harris CapRock Contract Indicates It'll Continue to Service US Government Needs
Even today, with all our conveniences, rural travel is really dangerous. If a fl…
12/5/2013
Attain Manufacturing Enlightenment: Part 4
Optimizing a manufacturing facility's automation processes is like driving a sta…
12/5/2013
A Call Center Lesson Learned from Walmart
What happens when your company's website experiences such a drastic glitch that …
12/5/2013
There and Back Again: A CEO's Journey
Making the Most of Your Business Trips
12/5/2013
Get Into the Manufacturing Quality Mindset
In manufacturing, customers have an endless variety of options to choose from wh…
12/4/2013
Getting Ready for the Holidays with a Virtual Call Center
Are you ready for the holiday rush? Not the kind where loads of people filter in…
12/4/2013
TELUS International Talks Outsourcing and Social Responsibility, Part Two
Part One of TMCnet's interview with TELUS International Vice-President of Human …
12/4/2013
TELUS International Talks Outsourcing and Social Responsibility, Part One
What corporations owe or do not owe to the societies and communities in which th…
12/4/2013
Looking to Improve Your Company's Supply Chain?
It is not altogether uncommon for plant managers, quality teams and compliance m…
12/3/2013
A Look at the State of Managed Security Services
There are so many aspects of running a successful enterprise, including employee…
12/3/2013
Dissecting Disaster Recovery and Downtime
There are so many aspects of running a successful enterprise, including employee…
12/3/2013
Car Dealers Set to Pay $5 for Each Ad on Craigslist
According to Craigslist's fact sheet the site receives more than 100 million cla…
12/2/2013
Drivers in Tennessee Can Access Driving Records Online
If there's one thing that virtually everybody agrees on its that the Department …
12/2/2013
Net Neutrality Continues to Be Confusing, Challenging Topic for European Officials
The issue of net neutrality could soon lead to an extended and contentious debat…
12/2/2013
Ready to Boost ROI?
Those entrenched in the contact center or service industry should always be conc…
11/27/2013
John McAfee Back in the News with Stalking Complaint
Connor Hyde stated in the official complaint that McAfee, warned me that if I di…
11/27/2013
Apkudo Acquires Testing Service Blue Potato
Apkudo, a device quality assurance company based in Baltimore, has acquired Blue…
11/27/2013
Why You Should Consider a Hybrid Cloud This Holiday Season
By definition, a hybrid is something that is formed by combining two things. Tak…
11/26/2013
Yahoo Makes a Primetime Move, Lands Katie Couric
Marissa Mayer is killing it! The Yahoo CEO has lured TV news star Katie Couric i…
11/26/2013
Clumsy Ninja Brings iOS App Store's First Gameplay Trailer
Apple has quietly brought a brand new feature to the iOS app store. The company …
11/25/2013






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