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4 Steps for Creating Brand Evangelists with Customer Service
Many people think customer service is just about answering questions - how a pro…
10/20/2014
How to Get More Positive Reviews Online in 3 Easy Steps from Online Reputation Experts
No matter what industry a business or individual is in, it is in their best inte…
10/15/2014
SanDisk Targets CIOs and the Enterprise with SSD Solutions and STAR Program for Migration
SanDisk also debuted its SanDisk Tech Assist Refresh (STAR) program at the INTER…
10/14/2014
SanDisk Targets Consumers and the Enterprise with SSD Solutions and STAR Program for Migration
SanDisk also debuted its SanDisk Tech Assist Refresh (STAR) program at the INTER…
10/13/2014
The New link-U Hybrid SmartCam by Link-Union
Webcams have been in use for decades to capture and record digital video, audio …
10/10/2014
How to Keep Your Agents Really Busy
Guess how many customer interactions a contact center agent can handle simultane…
10/9/2014
Disabled People and Employment Access: The Truth
The responsibility of an Employment Support Worker is to assist a person with di…
10/8/2014
Wheelings & Dealings: Windstream Acquires Business Only Broadband
Windstream announced this week that the company has acquired Business Only Broad…
10/3/2014
Wall Street to M2M: 'Show Me the Money'
The investment community is starting to ask, Is there real money to be made in M…
9/26/2014
Chinese Censorship of Internet Hampering Country's Future Economic Strength
Anyone who has even casually followed the political climate in China is aware of…
9/23/2014
DSL Extreme Bucks CLEC Traditions, Gains U-verse Resale Agreement
Business customers with locations in multiple metro areas also may see an advant…
9/22/2014
Easier for Business to Share Content, Communicate Using SmartBox from PanTerra
The sharing of content and communicating are two priorities for companies who ne…
9/19/2014
NetSapiens Gives SMBs an Edge in the Tech Playing Field
Small and medium sized service providers have unique challenges when it comes to…
9/19/2014
Epygi Transitions to the QX Product Line
At the recent ITEXPO conference in Las Vegas, Epygi Technologies, a U.S.-based d…
9/19/2014
3 Common Reputation Myths Revealed by Reputation Maxx: The Truth
The world of online reputation management is one that is oftentimes talked about…
9/18/2014
Enterprise Search is Broken
An inflammatory statement, I know, but let us look at the evidence that leads me…
9/17/2014
Are You Strategic Enough for Go-to-Market?
The launch of a new product is always an exciting time for companies, yet it can…
9/15/2014
IT Helps to Ensure Great Guest Experience at Palms Casino Resort
Located near the Las Vegas Strip, the Palms Casino Resort features a casino, res…
9/15/2014
3 Tips on How to Handle Customers When a Company's Site is Down
It happens - sites go down, servers crash and customers are not able to visit a …
9/15/2014
Legal Research Software Receives Upgrade to Improve Workflow, Simplify, and Provide Consistency
An online legal research company announced this week that it has launched a new …
9/12/2014
6 Easy Ways to Improve Your Earnings Per Click (EPC)
As an online publisher or affiliate marketer, your ultimate goal is to make the …
9/12/2014
What to Demand in Hosted Communications
In the communications space, there is often talk of the hosted environment. At t…
9/11/2014
Cortexica's Image Recognition Software Changing The Fashion Industry
Besides helping fashionistas find a desired fashion item quicker, the image reco…
9/11/2014
Let's Go SoLoMo!
Smartphones are practically everywhere. So is everyone on social media networks.…
9/11/2014
Lytro and Chromat Bring Light Field Photography to MADE Fashion Week New York
A light-field camera, also called a plenoptic camera, is a camera that uses a mi…
9/10/2014
The New Consumer Dynamic: Online Merchants Must Learn to Compete in New Transparent Marketplace
As new shopping tools bring greater transparency to the e-commerce environment, …
9/8/2014
3 Successful Ways to Solve Customer Complaints Before They Go Online
One of the biggest issues that businesses are facing in today's digital age is t…
9/8/2014
Are You Realizing Your Investment in M2M/IoT?
Industry participants get overly excited about trials. Unfortunately, what it me…
9/8/2014
Ways to Get Your Message Out Has Changed as Media, Tech Evolve
Many decades ago, there was a close relationship between public relations person…
9/5/2014
Cellphone Reliance
As a society we have advanced in many technological arenas, and these advances a…
9/3/2014
Ushering in a New Age of Content Delivery Networks
As the Internet grows and evolves, more and more data is being delivered to more…
9/2/2014
IQ Services: Standing Out with Collaboration and Customer Service
Business is a fluid thing; the past 30 years have seen innovation after innovati…
8/29/2014
What Separates Successful Startups from Everyone Else
How many of us invented Facebook before there was a Facebook? Whether or not thi…
8/28/2014
User Access Policy Needs to Be in the Cloud
Internet access is pretty ubiquitous at this point; most of us jump across multi…
8/28/2014
Encrypted Cloud Storage: How Enterprises Are Doing it Wrong
Encrypting cloud storage is now in the mainstream, the accepted best practice an…
8/27/2014
3 Ways to Connect with Consumers on a Whole New Level from Reputation Maxx
One of the things that companies constantly come to reputation management firms …
8/26/2014
Is Traditional Disaster Recovery Dead?
With the rise of the cloud presenting new opportunities to technology companies,…
8/19/2014
Wholesale Ethernet Testing - Key Challenges & Best Practices
The standardization of MEF CE 2.0 Wholesale Ethernet has set the stage for servi…
8/18/2014
Five Trends Driving Electronic Component Sales
Understanding the broader technology trends occurring throughout the world provi…
8/18/2014
StartupCamp9 Judges and Audience Split on Winner
In short, two great opportunities that are aimed at totally different but growin…
8/15/2014
Expert Panelists Dive Deep to the Core of Content Marketing
What is content marketing? How does it work? How can a business implement an eff…
8/14/2014
Imerjn: Riding the New Wave of Customized Cloud Solutions
When you hear that a company is in the business of providing cloud-based service…
8/13/2014
ITEXPO Attendees Reminded of the Importance of a Compelling Social Media Strategy
ITEXPO attendees took a break from tweeting, hashtagging ITEXPO and blogging thi…
8/13/2014
Protecting against Credit Card Data Theft
Card data theft is a rampant problem. Each year, thousands of businesses are hac…
8/12/2014
ITEXPO Gold Sponsor Vitelity Set to Shine
So it makes sense that Vitelity will take a high-profile position at this week's…
8/11/2014
Today's ITEXPO to Feature Panels on Cloud Migration, Effective UC
Cutting Through the Complexity: Making Communications Services Easy and Cloud Mi…
8/11/2014
Tech of Interest: Big Data in Space, Where Man's Reach Meets His Grasp
On March 6th, 2009, in an effort to better fathom the universe around us, man pr…
8/4/2014
Best Advice on Writing LinkedIn Articles that Will Get Seen
Many people are unaware that they can post entire articles on LinkedIn. Listed b…
8/1/2014
Russia to Apple, SAP: Is Your Source Code Spying on Us?
The Russian government is reportedly proposing that Apple Inc. and SAP offer Rus…
7/31/2014
Tips for Successful Project Management Using 'Agile' Development
With adoption rates rising from 24 percent in 2010 to more than 40 percent in 20…
7/25/2014
Aerospace Companies Say They Lack Internal Skills and Mature Technologies in Transition to Digital
Accenture is releasing findings from a new aerospace and defense survey titled D…
7/24/2014
Uncovering Funding Incentives for Your Data Center
If your data center is not making you money, it is likely generating expenses, b…
7/22/2014
Top Three Reputation Management Myths Revealed
There are several different myths the general public believes about online reput…
7/17/2014
Black Friday and Cyber Monday are Coming-Is Your Website Ready?
Although many retailers wait until closer to the holidays to start preparing the…
7/14/2014
Why Social Media Customer Care and the Use of Social Analytics Matters
While there still remains the issue of whether 360-degree customer engagement sh…
7/11/2014
Queens College Implements ForeScout CounterACT to Protect its Network
Queens College is going to use ForeScout CounterACT to monitor and manage corpor…
7/10/2014
Frankfurt Airport Now Offers 24 Hours of Wi-Fi Access
Frankfurt airport covers an area of 8.1 square miles of land, and features two p…
7/3/2014
A Look into Google's Street View Snooping Case
Google has received much attention from media, the Federal Trade Commission and …
7/2/2014
Frost Data Capital and GE Launch Frost I3
GE and Frost Data Capital partner to launch and grow up to 30 new software and t…
6/30/2014
Garmin looking out for Buyers in East Africa
GARMIN, a specialist in Global Positioning System (GPS) technology, has announce…
6/27/2014
MorphoTrust USA Adds More Enrollment Centers for TSA's Trusted Traveler program
TSA Pre? is a program set in place by the Transportation Security Administration…
6/26/2014
Top 3 Reasons to Utilize Press Releases for Online Visibility
While there are several different ways to increase a brand's visibility online, …
6/25/2014
South African Enterprises Ready for Cloud Adoption in 2014
Today's business environment is all about opportunity; and the only way to enjoy…
6/25/2014
Wheelings & Dealings: M&A Week in Review
It seems that something that has become very important across enterprises is the…
6/21/2014
Ignorance is No Excuse
The good news: Businesses have more data to work from than ever before, and busi…
6/20/2014
Surprising Ways Media Coverage Can Ruin Your Image
Phoenix Reputation Management Firm Reputation Maxx shares details of the surpris…
6/19/2014
Everyone Wants a VIP Pass in the World of File Sharing
We live in a world where everyone wants access to as much information as possibl…
6/17/2014
Teamwork & the Chief Content Officer - Essential for Digital Innovation
Broader surveys are tougher, but when it comes to digital media efforts, especia…
6/13/2014
Best Tools for Managing an Online Reputation
The industry of Online Reputation Management (ORM) is constantly evolving, but t…
6/12/2014
Survey: Attitudes to Enterprise Social Networking, BrightStarr's Recent Query Findings
Most of the IT professionals that have embraced enterprise social networking cla…
6/11/2014
Technology You Cannot Ignore
Innovation is persistently reshaping the business scene by changing the way orga…
6/11/2014
Speek Selects Voxbone
Speek, a conference call provider, has selected Voxbone, a major player in provi…
6/10/2014
Mitel Unveils MiCloud Enterprise UCaaS Cloud-based Communications Solution in UK
With new strides being made every day in the technology field, it is necessary f…
6/5/2014
Linux-based Enterprise Packages: What CentOS has to Offer?
CentOS is quietly becoming an operating system of choice for many organizations,…
6/4/2014
Wheelings & Dealings: Kohlberg Kravis Roberts To Put Billion-Dollar Bet On Internet Brands
The Internet is widely regarded as one of the biggest advertising vectors around…
6/4/2014
StratoGen selected as approved supplier on G-Cloud 5
StratoGen, a leading VMware cloud hosting provider, recently announced that it h…
6/4/2014
Chegg to Acquire InstaEDU
Chegg, The Student Hub, has agreed to acquire InstaEDU, an on-demand tutoring ma…
6/3/2014
Wheelings & Dealings: M&A Week in Review
Usually around tax time you hear the name Intuit a lot. Commercials concerning p…
5/31/2014
Comings & Goings Week in Review
It may have been a short holiday week thanks to Memorial Day, but even with this…
5/31/2014
Top Five Online Reputation Management Tips
In today's world, information is distributed through the Internet in a flash and…
5/27/2014
Emotional Loyalty, Building Brand Advocacy
Plans for generating brand loyalty include discount cards, reward points and poi…
5/27/2014
Wheelings & Dealings: M&A Week in Review
Security is something that will always be a major concern, but possibly even mor…
5/24/2014
Comings & Goings: Tech Execs on the Move
The news this week is absolutely buzzing as big name tech companies welcomed new…
5/24/2014
North American IT Spending is Set to Triple in 2014: Here's Why
Gartner expects to see the global IT market reach $3.8 trillion in 2014, with No…
5/22/2014
Can You Hear Me Now?
I think we all probably remember the infamous Verizon can you hear me now commer…
5/22/2014
Why Every Entrepreneur Should Work in Europe
Working in another country can make you a better thinker and business person. Fo…
5/22/2014
Operating Costs Should Always Be Top of Mind: Three Ways to Cut Down
Many think that the high costs of call centers make them one of the most expensi…
5/15/2014
Future-Proof Your Portfolio with Star2Star Communications
As a telecom reseller you've probably seen some of the latest expert projections…
5/14/2014
Best of the Best: Star2Star Named a Top 10 Hosted Business VoIP/UC Provider by Infonetics
In a new report published this week, Infonetics Research recognized Star2Star Co…
5/14/2014
April Showers, May Flowers and Your Company's IT Strategy
As the old saying goes, When it rains, it pours. But that's not necessarily true…
5/13/2014
Wheelings & Dealings: M&A Week in Review
By the looks of things, it seems that Google has been quite busy this week. In a…
5/10/2014
Financial Literacy Is Down: Now, More than Ever, it is Important to Educate Yourself
A recent PEW poll revealed that the United States is lagging behind other countr…
5/9/2014
How a Catalog-Driven Approach Can Reduce Order Fallout
Product catalogs help determine the types of products an operator can sell, to w…
5/9/2014
Future-Proof Your Company with UC
If you are a telecom reseller, recent projections suggest that if you aren't off…
5/7/2014
Kick Your Sales Strategy into High-Gear with Social Media
Chances are, if you're trying to compete in today's highly competitive market, y…
5/6/2014
Want to be an All-Star Salesperson? Know the Industry
There are a lot of misconceptions on how to be a top-notch salesperson in today'…
5/6/2014
Three Popular Large Enterprise SaaS Beliefs Debunked
With $267 billion in annual enterprise software in transition because of SaaS, m…
5/5/2014
Comings & Goings: Week in Review
There were several executive moves among tech firms this week. Let's review the …
5/3/2014
Wheelings & Dealings: M&A Week in Review
Software AG is an enterprise software company and the second largest software ve…
5/3/2014
Three Ways to Elevate Your Cloud Awareness
Many believe that the cloud has moved beyond its initial adoption phase, but the…
5/1/2014
Best Practices for VoIP Migration and How a Hosted Provider Can Help
Business leaders, especially SMB owners, should know what the cloud is and how i…
5/1/2014
Microwave Vacuum Tubes are Anything but Obsolete: Market Remains Over $1B for 2014
With the rise of microprocessors and other modern computing technologies, microw…
5/1/2014
An Architectural Approach to Disruptive Innovation
In 2014, there is increasing pressure for every business to think more like a di…
5/1/2014
Five Bad Sales Habits to Quit Right Now
Everyone has bad habits, whether it's procrastinating or eating too much fast fo…
4/29/2014
What's the Benefit of Sales Intelligence?
A sales team's job is not simple. Often, they're lost in a sea of white pages, G…
4/29/2014
Idea to Install Helps Bridge the CMO-CIO Gap
In every industry, there are the idea people, who are charged with inventing new…
4/29/2014
Thinking Small: The Key to Growing Big
Bigger is supposed to be better, right? Everyone says thinking big is the only w…
4/28/2014
Bit6 Communications Platform May Be Launched This Summer
The market for communications-enabled apps is building on a sense of momentum, a…
4/25/2014
GE Awards Industrial Internet, 3D Printing Challenge Prizes
General Electric and its partners have announced the winner of two innovation ch…
4/24/2014
How to Get a Handle on Your Big Data
In today's highly-competitive economy, it's easy to let various facets of your b…
4/24/2014
Three Tips and Tricks for Cleansing Your Data
Bad data, such as duplicate business contacts or junk records, is bad news. In f…
4/24/2014
Video Conferencing Takes Texas High School Classroom to Europe and the Middle East
The FCC has been pushing for some time now to establish a more interconnected cl…
4/24/2014
Samsung SDI Introduces a Curved Battery for Wearable Devices
As expected, wearable tech gadgets are stealing the spotlight with exciting prod…
4/23/2014
Wheelings & Dealings: M&A Week in Review
The name Motorola once signified a leader in the two-way radio and cell phone ma…
4/19/2014
Comings & Goings: Tech Execs on the Move
It was a relatively quiet week for tech executive movement, but there were a few…
4/18/2014
Ready for Contact Center Spring Cleaning?
It's time to clear the dust away from your customer service strategy and usher i…
4/17/2014
Hosted Communications Slated for Huge Growth, According to New Survey
It's simply undeniable that today's 21st centry customers deserve access to comm…
4/17/2014
What it Takes to Deliver a 21st Century Contact Center Experience with Every Customer
The contact center market has encountered its fair share of ups and downs over t…
4/16/2014
Web App Firewall, App Delivery Controller Join to Boost Security
Although conventional network firewalls serve us well, significant changes in ap…
4/14/2014
Star2Star: Providing Communications Solutions for Companies of all Sizes
In today's fast-paced business world, the ability to access information quickly …
4/14/2014
The Heartburn over Heartbleed: OpenSSL Memory Leak Burns Slowly
A very serious vulnerability present in OpenSSL 1.0.1 for two years has been dis…
4/14/2014
Comings & Goings: Tech Execs on the Move
It's been a busy week in tech headlines with hellos and goodbyes. Let's look at …
4/12/2014
Wheelings & Dealings: M&A Week in Review
What do Siri and Novauris Technologies have in common? Several years back, Siri …
4/12/2014
What's Holding Your Workforce Optimization Strategy Back from Success?
Workforce optimization has gained a sour reputation as a complicated, time consu…
4/11/2014
Why Education is Still the Biggest Obstacle for SIP Adoption
The power of session initial protocol (SIP) trunking is all-encompassing. In the…
4/10/2014
Let Star2Star Carry the Marketing Burden for You
Managing day-to-day operations and finding time for effective marketing activiti…
4/9/2014
Wheelings & Dealings: M&A Week in Review
Cloudera Inc. is an American-based software company that provides Apache Hadoop-…
4/5/2014
Comings & Goings: Tech Execs on the Move
This week was a busy one for tech executives. Here's a roundup of some of the mo…
4/5/2014
Super Wi-Fi Has Far Reaching Implications and Potential
When it comes to extending broadband connectivity to rural or simply hard to rea…
4/4/2014
Clear2there Uses Cloud-based Video to Turn Homes and Businesses Securely 'Smart'
At the recent ITEXPO East event held in Miami, TMC's Erik Linask spoke with smar…
4/4/2014
How the Miami Dolphins are Creating the Ultimate Fan Experience
Keeping in touch is one of the reasons we have become so mobile as a society. We…
4/4/2014
Batter Up: How to Get a Home Run with Your Disaster Recovery Strategy This Year
The 2014 Major League Baseball (MLB) season is still in its infancy, having only…
4/4/2014
Comunicano Observes Telecom Trends at ITEXPO East
Trade shows are great places to get a number of things done. For the companies t…
4/3/2014
Exploding Bandwidth is Changing the Face of the Internet
Global demand for video content is growing at an unprecedented pace. In fact, Ci…
4/3/2014
Political Beliefs in the Boardroom Are OK, If They're the Popular Ones
Discrimination seems to be about the worse sin one can commit today, especially …
4/3/2014
Super Wi-Fi Provides Many More Opportunities in Telecom
Super Wi-Fi has enormous potential for growth - and may allow for much of the wo…
4/3/2014
Billing-as-a-Service Company BlueOSS Making a Name for Itself in Cloud Billing Realm
Although still considered a startup after launching in 2013, BlueOSS has come a …
4/2/2014
Business Lessons Learned From March Madness
Business owners can take a page from today's top sporting events in relation to …
4/2/2014
Why Channel Partners Love SmartBox
New innovations enter the market nearly every day. What determines the success o…
4/1/2014
Spring is Here and it's Time for a Business Communications Cleaning
After a miserable winter in many parts of the country, it seems spring has final…
4/1/2014
Apple's 'GoToFail' Security Flaw Leaves High Concerns
Shock waves are running through Apple's security system - as well as through its…
4/1/2014
Comings and Goings: Tech Execs on the Move
There was plenty of announcements this week when it came to tech executives. Her…
3/29/2014
Wheelings & Dealings: M&A Week in Review
A look back at mergers, acquistions and all the wheeling & dealing in the tech i…
3/29/2014
Three Major Sci-Fi Film Technology Predictions Come True
It's pretty interesting to take a look back and see just how close classic films…
3/28/2014
Is Your Voice Line as Secure as You Think?
Cloud-based VoIP has quickly become a common service in many organizations. The …
3/27/2014
Why Educators Should Be Embracing the Next Big VoIP Movement
If you haven't heard, the Federal Communications Commission (FCC) recently revea…
3/26/2014
Mobility and Hospitality Join Forces at Disney World's Swan and Dolphin Resort
As Director of IT at one of Walt Disney World's largest resorts and convention s…
3/26/2014
Leveraging the Right Go-to-Market Strategy for Communications
Today's market holds considerable promise for the small company, the brand new s…
3/26/2014
The Best Reasons to Partner with Star2Star Communications
Before partnering with just any unified communications company, you want to make…
3/25/2014
U.S. Governments are (Finally) Going Cloud Bound
The U.S. government seems to be pledging an allegiance to cloud computing for hi…
3/24/2014
Spring Cleaning for the SMB: Get in With Business VoIP
Spring is just around the corner: The birds are once again chirping, those livin…
3/24/2014
Wheelings & Dealings: M&A Week in Review
This week's news from Hangzhou, China is the announcement that leading mobile ap…
3/22/2014
Comings and Goings: Tech Execs on the Move
There were plenty of executive movement among tech firms this week. Let's review…
3/22/2014
Unified Office Offers a Total Communications Package for Businesses of All Sizes
It's no secret that moving towards a unified communications system is a pretty g…
3/21/2014
WHOA.com Promises to Be a Silver Lining in the Cloud
With a business name like WHOA.com, it's hard not to get noticed since it's such…
3/21/2014
snom's 715 Phone Meets Needs of Enterprises
snom took advantage of ITEXPO Miami to announce the new 715 phone - ideal for th…
3/21/2014
Can You Outsource Customer Service?
For a small to medium company, customer service can be a tricky area to get righ…
3/21/2014
Comings & Goings: Mohan Kompella and Ronen Vengosh Join Intellinote's Executive Team
The available technology today allows organizations to use a variety of solution…
3/21/2014
The Future of Legacy Networks, Regulation and Service Provider Competition
Copper, TDM, and wireline networks in general - all three remain important parts…
3/20/2014
Unify Program to Honor Forward-Thinking Leaders
Sullivan is currently working with his OUC team to help lead the company's smart…
3/20/2014
Frustrated with Google Voice XMPP Cancellation? Obihai Can Help
Voice over Internet Protocol (VoIP) ushered in a new alternative to traditional …
3/20/2014
FTRI Launches the #KeepFloridaConnected Campaign, Keeps People with Hearing and Speech Difficulties Connected
The World Health Organization (WHO) estimates that 360 million people worldwide …
3/19/2014
VCI-Group Opens Interoperability Contest Ahead of VC DireXions
The VCI-Group is a knowledge sharing community that aims to be the voice of coll…
3/19/2014
Comings & Goings: Aruba Networks Announces Karl Soderlund Worldwide Channels VP
Next-generation network access solutions provider Aruba Networks has named Karl …
3/18/2014
Digium: One Name, Many Solutions
Many people know Digium as the name behind Asterisk, the free and open source fr…
3/18/2014
ADTRAN Continues to Reinvent the Network
ADTRAN is a provider of networking and communications equipment. Its products al…
3/18/2014
Microsoft Releases OneNote for Free, Along with a Verison for Macs
Earlier today, Microsoft made the announcement that all versions of their OneNot…
3/18/2014
Comings & Goings: Tech Execs on the Move
It's been rather busy in tech news for quite a few executives who have gotten ne…
3/15/2014
Wheelings & Dealings: M&A Week in Review
Renaissance Learning Inc. is an educational assessment and learning analytics co…
3/15/2014
Wheelings & Dealings: Unity Technologies Acquires Applifier Integrating Everyplay and GameAds into Unity Games
It used to be that video games were played alone, or with a small group of frien…
3/14/2014
Majority of Americans Demanding Food Safety Overhaul
Americans are growing increasingly frustrated with the current level of food qua…
3/14/2014
Bolster Your Enterprise Quality Strategy with These Five Tips
Now that you are thinking about installing an enterprise quality management syst…
3/13/2014
Retail Stores a Perfect Fit for PINless Recharge, Mobile Top Up Solutions
Selling VoIP and mobile services isn't just for service providers; agents are no…
3/13/2014
Comings & Goings: Karl Soderlund Lands New Role at Aruba Following Avaya Departure
Avaya's former US Channel chief Karl Soderlund is to take up a new position at A…
3/13/2014
Comings & Goings: TNCI Announces Bill Farwell as New CFO
TNCI, a national provider of telecommunications services since 1991, has announc…
3/13/2014
More Than 162,000 WordPress Sites Used for a DDoS Attack
Last year Incapsula, provider of website security, DDoS protection, load balanci…
3/13/2014
Catching Up with BroadConnect Telecom in 2014
We're only a few months into the New Year and already 2014 is shaping up to be f…
3/13/2014
Surveillance or Communications - It's all IP?
Surveillance - it's something we only expect to see in the movies or used by our…
3/12/2014
Video Game Relies on Cloud for Support
Fans have been itching to get their hands on the upcoming Titanfall. Scores of d…
3/12/2014
Massachusetts High School Brings 3D Printing to AP Physics
For those who have never been on the receiving end of an advanced placement (AP)…
3/11/2014
Facebook Will Pay for Full-time Police Officer Assigned to Neighborhood near Company Headquarters
Facebook will pay the city of Menlo Park, Calif. more than $200,000 per year for…
3/11/2014
Frost & Sullivan Talks Top Enterprise Communications Trends and Challenges
2014 is proving itself to be quite an exciting year for the telecommunications s…
3/11/2014
Wheelings & Dealings: M&A Week in Review
It's the end of another week, and it has been an eventful one for mergers, acqui…
3/8/2014
Comings & Goings: Tech Execs on the Move
It's time to wrap up another week in news where we saw execs coming and going, c…
3/7/2014
Comings & Goings: Entropic Makes Personnel Changes in Engineering and Technology Management
Farese's technical background includes the development of the industry's first m…
3/7/2014
Top Reasons to Own Your VoIP Billing System
If you are considering offering VoIP services to your customers, determining how…
3/7/2014
Is Mobile VoIP the Answer in Emerging Countries?
VoIP adoption continues to grow around the world, but despite its global nature,…
3/7/2014
CNN's Zite News Reader Sold to Flipboard Social Magazine Generator
In a deal that could see an estimated value of approximately $60 million over ti…
3/7/2014
Wheelings & Dealings: Shutterstock to Acquire WebDAM
Shutterstock, the well-known provider of commercial digital images, is planning …
3/6/2014
Exploring the Many Meanings of Enterprise BYOD
The last thing you need to stumble upon when surfing the Web is yet another arti…
3/6/2014
Russians Allegedly Engage in Cyber Attacks, Tech Tampering against Ukrainians
As the world watches with concern, Russia apparently has launched a cyber attack…
3/6/2014
Why Revenue Drives Quality and Manufacturing Efficiency
Manufacturing environments are specifically designed to produce goods quickly so…
3/5/2014
FCC Makes Major Move to get IP Migration Underway
If you've been keeping up with our blog, then you're bound to know just how busy…
3/5/2014
Exploring the Many Meanings of Enterprise BYOD
We know-the last thing you need is another article talking about the growth of t…
3/5/2014
AT&T Has Spent Over $325 Million Enhancing Puerto Rican Networks Since 2011
Over the past three years, AT&T Inc. has invested more than $325 million improvi…
3/5/2014
HOW STRONG IS THE QUALITY CONTROL IN YOUR FOOD SUPPLY CHAIN?
As a food producer, the job does not start-or end-with your organization. You do…
3/4/2014
PHARMACEUTICAL INDUSTRY CRACKING DOWN ON COMPLIANCE IN 2014
Regulatory compliance is currently a major challenge in the pharmaceutical indus…
3/3/2014
PHARMACEUTICAL INDUSTRY CRACKING DOWN ON COMPLIANCE IN 2014
Regulatory compliance is currently a major challenge in the pharmaceutical indus…
3/3/2014
Comings & Goings: Tech Execs on the Move
It's been a busy week with executives moving about. Let's see who came and who w…
3/1/2014
Wheelings & Dealings: M&A Week in Review
It's the end of another week, and it has been an eventful one for mergers, acqui…
3/1/2014
What the 2014 Winter Games Can Teach Business Owners
To many, the 2014 Winter Games is a highly-acclaimed and anticipated internation…
2/28/2014
'BYO' What? An IT Survival Guide for the 'YO' Era
According to Gartner, one-fifth of all bring your own device (BYOD) enterprise p…
2/24/2014
Comings and Goings: Tech Execs on the Move
Wrapping up the latest in tech headlines this week, and we've seen executives co…
2/22/2014
Wheelings & Dealings: M&A Week in Review
It's the conclusion of a busy week from the mergers, acquisitions and financing …
2/22/2014
snom technology and Centile Telecom Partner to Deliver UC Solutions in the UK
snom technology AG and Centile Telecom Applications announced the signing of a p…
2/21/2014
Voxeet Latest to Add 3D Sound to Conferencing
Earlier this week, Voxeet announced the latest version of its audio conferencing…
2/20/2014
3D Printing: Providing Cheaper Processes, Greater Innovation in the Automobile Industry
Professionals in the industry call it additive manufacturing or additive layer m…
2/20/2014
Taming the Challenges of Telecom Services Taxes, Billing and Compliance
So often in the high tech world, especially when it comes to telecommunications,…
2/19/2014
Comings & Goings: Pritchard Named Executive Vice President of Worldwide Channels at Unify
Unify, the communications software and services firm, which used to be known as …
2/18/2014
Legacy Network Transformation-Alianza Says 'Ditch the Switch!'
As we head into 2014 there are a few realities about enterprise networks that ar…
2/14/2014
Everything You Need to Know About SIP, Disaster Recovery and Business Continuity
You can't predict when your car will start on the day of an important meeting an…
2/14/2014
Happy People and Bottom-line Results: How Bankable Leaders Deliver Both
Why won't my employees just do what I tell them? Why am I struggling to motivate…
2/13/2014
Is the Online Education Revolution Scaling Back?
Up to one year ago, we were all excited about the colossal growth of the online …
2/12/2014
Can We Get Past 'VoIP' Already?
Voice over IP and VoIP and all the other terms created over a decade ago to talk…
2/11/2014
We've Only Hit the Tip of the BYOD Iceberg
The term BYOD has been floating around the business stratosphere for quite some …
2/11/2014
Wheelings & Dealings: Week in Review
ThoughSpot, a startup focused on data visualization and intelligent search, just…
2/8/2014
Comings & Goings: Week in Review
It was huge week for Comings & Goings, not because of the volume of the hirings …
2/8/2014
2014 Is the Year of Business VoIP: Here's Why
This year is expected to be filled to the brim with growth and improvement in th…
2/7/2014
Transforming Your Network to a Strategic Business Asset
Here, I will describe some of the recent trends that are transforming the networ…
2/6/2014
VoIP: 4 Trends You'll See in 2014
VoIP's continued rise in both the residential and business sectors is no surpris…
2/3/2014
It's Time for the SMB to Smarten Up: Why You Need a Hosted Phone System this Year
We've officially crossed the threshold of 2014. As a small-to-medium sized busin…
2/3/2014
Wheelings & Dealings: M&A Week in Review
The tech market was no stranger to partnerships this busy week, so let's look at…
2/1/2014
Comings and Goings: Tech Execs on the Move
As another successful week at ITEXPO comes to a close, let's take a gander at wh…
2/1/2014
Drug Manufacturers Increasing Quality Control
In the pharmaceutical industry, drug manufacturers strive to prevent unsafe prod…
1/31/2014
Business Continuity and Disaster Recovery: Making Sure Your SMB is Prepared for Anything
SMBs are often reluctant to think about things like disaster recovery and busine…
1/31/2014
BYOD, VoIP Drive Mobile VoIP Adoption
When you combine an increasingly ubiquitous technology (VoIP) with a rapidly eme…
1/31/2014
Content Marketing: A Hot Topic at ITEXPO 2014
With today's highly competitive marketplace, it has become increasingly difficul…
1/31/2014
Comings & Goings: Radisys' Nierenberg Resigns from Board
Radisys Corporation's largest shareholder, David Nierenberg, resigned from its B…
1/31/2014
TollFreeForwarding.com Talks Social Media Innovation and More at ITEXPO East 2014
For TollFreeForwarding.com, a provider of international phone numbers, ITEXPO Ea…
1/30/2014
DIDX: Part of ITEXPO for 10 Consecutive Years
When it comes to ITEXPO, there are things that can be counted on. There are big …
1/30/2014
Big Data Locks in Customer Loyalty but Only When Done Right, Panelists Agree at ITEXPO East 2014
There's no two ways about the fact that big data is shaping the customer experie…
1/30/2014
ITEXPO 2014 CIO Roundtable Keynote Talks Big Data
Big data is no longer a buzzword, it's here and changing everything. In fact, bi…
1/30/2014
Xorcom Brings A Complete Plug and Play Solution to DAHDI Devices
Plug and play is something that, in many things, a lot of people just take for g…
1/30/2014
FreePBX Hits ITEXPO, Asterisk World Events with High Availability Platform Options
The ITEXPO event is still going strong down at the Miami Beach Convention Center…
1/30/2014
ITEXPO 2014 Panel Highlights the Need for Social Care
If you're not talking to your consumers in the social channel someone else is, w…
1/29/2014
How the Aerospace and Defense Industry is Treating Quality Control
When it comes to manufacturing quality in the aerospace and defense industry, th…
1/29/2014
ITEXPO Panelists Share Best Practices for Doubling Your Telecom Sales
With ample networking opportunities ahead for participants attending ITEXPO East…
1/29/2014
LiveQoS: Putting the Quality in 'Quality of Experience'
For LiveQoS, one phrase sums up the company's value proposition above all else: …
1/29/2014
Myplanet Helps Telecom Companies Better Understand Customer Needs, and Design More Targeted Web and Mobile Solutions
Folks in the telecom space spend a lot of time these days discussing customer ex…
1/28/2014
8x8 Broadens Its Contact Center Offerings, Expands Abroad
8x8 continues to expand its offerings in the contact center realm, having just i…
1/28/2014
Callis is Red Hot at ITEXPO East 2014
We're only a few weeks into the New Year and already 2014 is shaping up to be a …
1/28/2014
2014 May See More Operator Consolidation, Increased Adoption of Select Telecom Technology
The new year is well underway, and continual changes are likely for the telecom …
1/28/2014
Telinta, snom Showcase Expertise at ITEXPO and Beyond
Running an effective VoIP business is no small task, and as technologies continu…
1/28/2014
Mohney Opens SmartVoice Conference in Miami, Urging Attendees to Embrace the Next Wave of Voice
Voice is dead, but voice as data lives, and it offers the ability to move beyond…
1/28/2014
Is Recent Gmail Outage a Huge Deal or Much Ado about Nothing?
When Google's Gmail service went down for an hour last Friday, the event sparked…
1/27/2014
Five Ways to Make the Most Out of ITEXPO East 2014
It is the Eve of ITEXPO East 2014-the sun is shining on this beautiful January n…
1/27/2014
ITEXPO East 2014: Three Reasons this Year's Conference is Bringing the Heat
Whether you are looking to escape the sub-degree weather and chilling wind shiel…
1/27/2014
How InfinityQS Defines Quality in the Food and Beverage Industry
Quality is one of the key drivers of success in today's competitive and highly-r…
1/27/2014
Metrology Market Set to Grow with Improved Technology
Metrology and not meteorology, is the science of measurement that deals in measu…
1/27/2014
Wheelings & Dealings: Week in Review
Many weeks Wheelings & Dealings gets excited about minor and medium-size deals. …
1/25/2014
Comings & Goings Week in Review
This week there was plenty of hiring and promoting in the analytics, mobile adve…
1/25/2014
Create Consistent Products and Reap the Rewards of High Revenue
According to a study conducted by LNS Research, revenue growth is now the top fi…
1/24/2014
Wheelings & Dealings: Kentwood Office Furniture Acquires Worksurface Manufacturer Brys Industries
In a bit to expand existing business, Kentwood Office Furniture has purchased Br…
1/24/2014
Grandstream Kicks Off 2014 with Six New IP Products
As more devices and people rely on the Internet, adoption of IP communications c…
1/23/2014
A New Name Appears in Microsoft CEO Stakes: John Thompson
There's been plenty of speculation lately as to who will step into the top slot …
1/22/2014
Comings & Goings Week in Review
Executives remained on the move this week with a bevy of companies announcing ne…
1/18/2014
Wheelings & Dealings Week in Review
The biggest deal of the week was clearly Google paying $3.2 billion for Internet…
1/18/2014
Multiserv Chooses IPsmarx to Expand with International Mobile Top Up
Multiserv Concept Telecoms' VoIP business was built by founder Tola Agbelese fro…
1/16/2014
After Losing Another Vendor's Support, IGT Thrives by Choosing IPsmarx
IGT Networks has prided itself on providing high levels of reliability and custo…
1/16/2014
Manufacturing Trends to Watch Closely in 2014
Many companies look at enterprise quality management with the need to improve cu…
1/14/2014
Legal Scholars Say Easy GPS Tracking of Suspects is a Threat to Fourth Amendment Protections
Think of the things you can do with a smartphone. You can check your e-mail. You…
1/14/2014
What's the Recipe for Manufacturing Success?
Having access to the most effective tools is never enough-no matter the job or i…
1/13/2014
NXT-ID's Dynamic Pairing Technology to Prevent Credit Card Fraud
Different variations of the wallet have been in use for millennia, and just like…
1/13/2014
Getting Customers to Love Your New Software Features
Are you thinking about launching new software to stay relevant? Before you make …
1/13/2014
Alcatel-Lucent Rumored to Sell Enterprise Business to Unify
There are two interesting industry trends that bear close watching in 2014. As I…
1/13/2014
Wheelings & Dealings: M&A Week in Review
The tech market moves ahead through partnerships, and this week progress was mad…
1/11/2014
Comings & Goings: Tech Execs on the Move
January is a big month of change and for many tech execs that change is a new jo…
1/11/2014
How You Can Eliminate Social Media Complaints
Picture this: a customer is in a rush to get to work but needs to remove a sheet…
1/10/2014
It is Time to Harden Enterprise Privilege Management
If more businesses were in the habit of using good role-based privilege manageme…
1/10/2014
SPC Training: the Key to Improving Your EQMS
Adopting the quality control mindset means making sure that you have all of the …
1/9/2014
Put Your Manufacturing Quality Data to Work In Your Enterprise
When raw data are pulled from a manufacturing operation, the data are all but wo…
1/8/2014
TMC Welcomes Yahoo to Tech Fast News World
Let me start by saying I am a huge fan of Mr. Pogue and have followed him for ye…
1/8/2014
What Do Aviation and Telephony Have in Common? Power Failure is Not an Option
Communication is essential to the success of any business, and customers need su…
1/7/2014
Electronic Cigarettes Seek Tech-centric Approach
There was a time when the hot shots at Philip Morris International-arguably the …
1/7/2014
Wheelings & Dealings: M&A Week in Review
The New Year is starting off with bang as companies work to absorb other compani…
1/4/2014
Don't Drop the Ball on NYE Tradition - The Specs of the New Year's Ball in Times Square
It seems like the year has come and gone in a flash. I feel like just yesterday …
12/31/2013
SPC Training: the Key to Improving Your EQMS
Enterprise quality management is one of the most crucial aspects of your manufac…
12/30/2013
West Virginia Debt Collector Sued for Automated Outbound Calls to Debtor After He Retained Counsel
If you're a debt collector and you're a little confused over what federal law al…
12/30/2013
Wheelings & Dealings: M&A Week in Review
The holiday season offers no rest for the deal making weary.
12/28/2013
Comings & Goings: Tech Execs on the Move
For a handful of executives this holiday season brought the gift of a hot new jo…
12/28/2013
What You Need to Be Aware of When Implementing EQMS
Your company manufactures frozen foods at the large-enterprise level. From New Y…
12/26/2013
How Well Do You Know Your Quality Control Process?
When investing in quality management, just as with cars you can kick the tires a…
12/24/2013
Are You Feeling Good about Your SKU Management?
Your company produces several different types of carbonated beverages. For each …
12/23/2013
Wheelings & Dealings: M&A Week in Review
This year finished with a bang in terms of M&A activity, with deals like Verizon…
12/21/2013
Comings & Goings: Tech Execs on the Move
Despite this week being in the run-up to the holidays, it was fairly eventful in…
12/21/2013
Is Your Email Secure?
As if we did not know that protecting critical information both when it is store…
12/20/2013
Make Sure Your EQMS Solution is Right For You
You are in charge of manufacturing production across ten different corporate bra…
12/20/2013
Reasons to Celebrate Quality Control
Before dashing off to holiday parties, marathon shopping trips or yuletide carol…
12/18/2013
Top Telemarketing Tips for the End of 2013
The list of best practices and approaches regarding telemarketing is quite a len…
12/17/2013
Only One-fifth of Companies Have Fully Adopted UC
Unified communications (UC) is well-known for being capable of merging real-time…
12/16/2013
Get Customers to See Who You Really Are in 2014
The service center is at the heart of every company-customer relationship. There…
12/12/2013
The Cloud Contact Center Offers Too Many Benefits to Ignore
Now we have cloud contact centers that only vaguely resemble the PBX, ACD and IV…
12/12/2013
Does Your Contact Center Live in the Digital World?
Social media has exploded over the last few years, and its growth has without do…
12/12/2013
Updated Adobe Connect Improves Web Conferencing, User Interface
Adobe is putting a lot of effort into strengthening its Adobe Connect web confer…
12/11/2013
In Corporate Communication, How Much is Too Much?
Two companies I've called this week have offered call back service through their…
12/11/2013
A School District Pays Big For Fiber Connectivity
The values of fiber connectivity has been an escalating conversation in the tech…
12/11/2013
Report: NSA Uses Google Cookies to Track Government Hackers
Internet users are already concerned that advertisers can freely track their beh…
12/11/2013
Where Does Your Company Fall on the Social Media Spectrum?
It's common knowledge: it is absolutely critical for companies to know what soci…
12/11/2013
Ease and Speed of Updating and Upgrading May be Cloud-based Solutions' Killer Differentiator
While most business people are familiar with the advantages of cloud-based solut…
12/11/2013
How to Attain Manufacturing Enlightenment: Part 3
Think about the process that a brand new piano guitar player undergoes while lea…
12/9/2013
Making Your Call Center Holiday-Proof This Year
A stellar service experience can make or break a sale for your customers this ho…
12/9/2013
Attain Manufacturing Enlightenment: Part 5
The journey towards complete manufacturing automation can take a long time. Many…
12/6/2013
Why an In-Store Kiosk Could Be Your Company's Best Kept Secret
As we get closer and closer to the thick of the holiday season, more unique oppo…
12/6/2013
Internet Strengthens Language & Cultural Diversity, Does Not Put It at Risk
The Internet can be blamed for some bad things, but suggesting it may be respons…
12/6/2013
New Harris CapRock Contract Indicates It'll Continue to Service US Government Needs
Even today, with all our conveniences, rural travel is really dangerous. If a fl…
12/5/2013
Attain Manufacturing Enlightenment: Part 4
Optimizing a manufacturing facility's automation processes is like driving a sta…
12/5/2013
A Call Center Lesson Learned from Walmart
What happens when your company's website experiences such a drastic glitch that …
12/5/2013
There and Back Again: A CEO's Journey
Making the Most of Your Business Trips
12/5/2013
Get Into the Manufacturing Quality Mindset
In manufacturing, customers have an endless variety of options to choose from wh…
12/4/2013
Getting Ready for the Holidays with a Virtual Call Center
Are you ready for the holiday rush? Not the kind where loads of people filter in…
12/4/2013
TELUS International Talks Outsourcing and Social Responsibility, Part Two
Part One of TMCnet's interview with TELUS International Vice-President of Human …
12/4/2013
TELUS International Talks Outsourcing and Social Responsibility, Part One
What corporations owe or do not owe to the societies and communities in which th…
12/4/2013
Looking to Improve Your Company's Supply Chain?
It is not altogether uncommon for plant managers, quality teams and compliance m…
12/3/2013
A Look at the State of Managed Security Services
There are so many aspects of running a successful enterprise, including employee…
12/3/2013
Dissecting Disaster Recovery and Downtime
There are so many aspects of running a successful enterprise, including employee…
12/3/2013
Car Dealers Set to Pay $5 for Each Ad on Craigslist
According to Craigslist's fact sheet the site receives more than 100 million cla…
12/2/2013
Drivers in Tennessee Can Access Driving Records Online
If there's one thing that virtually everybody agrees on its that the Department …
12/2/2013
Net Neutrality Continues to Be Confusing, Challenging Topic for European Officials
The issue of net neutrality could soon lead to an extended and contentious debat…
12/2/2013
Ready to Boost ROI?
Those entrenched in the contact center or service industry should always be conc…
11/27/2013
John McAfee Back in the News with Stalking Complaint
Connor Hyde stated in the official complaint that McAfee, warned me that if I di…
11/27/2013
Apkudo Acquires Testing Service Blue Potato
Apkudo, a device quality assurance company based in Baltimore, has acquired Blue…
11/27/2013
Why You Should Consider a Hybrid Cloud This Holiday Season
By definition, a hybrid is something that is formed by combining two things. Tak…
11/26/2013
Yahoo Makes a Primetime Move, Lands Katie Couric
Marissa Mayer is killing it! The Yahoo CEO has lured TV news star Katie Couric i…
11/26/2013
Clumsy Ninja Brings iOS App Store's First Gameplay Trailer
Apple has quietly brought a brand new feature to the iOS app store. The company …
11/25/2013
Successful Tests in China Printing Liquid Metal Circuits
A few weeks ago I learned about advances in graphene printing using its conducti…
11/25/2013
Digital Family Organizer Seeks Kickstarter Funding
It's the biggest challenge of a modern family - keeping track of various family …
11/25/2013
Jury Says Samsung Owes Apple $290M More In Damages
On Thursday, a jury ruled that Samsung must pay Apple $290,456,793 in additional…
11/25/2013
Two Huge Cloud Trends That Could Impact the Call Center in 2014
The cloud is rapidly becoming a go-to storage option for a number of industries,…
11/25/2013
Keeping Call Center Wait Times Low to Keep Customer Satisfaction High
The bumpy roll-out of the Affordable Care Act has required organizations nationw…
11/25/2013
Bracing Your Call Center for the Social Media Surge
Many call centers are still hard at work integrating Facebook and Twitter into t…
11/25/2013
On-Demand Tutoring Meets the Needs of Today's Generation of Digital Students
Parents and kids are busier than ever before. Between work, sports, and extracur…
11/22/2013
China's Tencent Expands Offerings to Lure American Users
How strong a rival will China's Tencent be compared to U.S.-based Internet compa…
11/21/2013
Hightail Secures $34 Million In New Funding
The file sharing service Hightail has announced that it has secured $34 million …
11/21/2013
HipLogiq Raises $7M from Investors for Marketing, Sales Efforts
HipLogiq, a marketing software company, has raised an additional $7 million from…
11/21/2013
UnboundID Updates Solution for Managing Consumer Identity Lifecycle
It is now secret that identify, specifically how it is managed, is now and will …
11/20/2013
Differentiating Mobile and Web Engagement
When looking to create engaging mobile experiences with customers, it's critical…
11/20/2013
Engagement Ideas for the Virtual Call Center This Holiday Season
Companies and customers alike are now counting down the days to Black Friday. Th…
11/20/2013
Google Maps Candid Camera - Google Captures and Removes Unsettling Images
Google Maps is used by the majority of us for nonchalant daily tasks such as try…
11/19/2013
Managed Cloud Security Market Poised to Reach $9 Billion by 2017
Hosted technology has been making great strides as of late in the call center sp…
11/18/2013
Google Wins Key Victory in Digital Library Book Legal Battle
On Thursday, Google defeated a legal action that was mounted against them to bri…
11/15/2013
HTTP 2.0 May Include Widespread Encryption for Improved Security
The controversy surrounding surveillance methods used by the National Security A…
11/15/2013
How Can You Turn OEE into an Advanced Portal for Metrics?
The quest for overall product perfection does not just happen with the snap of a…
11/15/2013
The Contact Center and the Web-based Customer Relationship
The current atmosphere of doing business is ever-evolving, driven by a massive i…
11/14/2013
The Assembly Line Turns 100
It has been a whole century since Henry Ford first introduced the modern assembl…
11/14/2013
Microsoft Eliminates Stack Ranking in Favor of Collaboration Focus
With Steve Ballmer planning to step down in less than a year's time, it seems th…
11/14/2013
iRobot Unveils Brushless Roomba 880
iRobot is the company that is well known for introducing the world to the roboti…
11/14/2013
Amazon Partner Builds 150,000 Core Supercomputer in the Sky
When it comes to high performance computing (HPC), the cloud is a double edge sw…
11/13/2013
Google's Next Generation of Maps To Customize According To Available Data
Personalization has proven effective and valuable on many fronts. People like pe…
11/13/2013
OK Glass, Save My Business A Cut of Billion Dollars
While it is a bit early to tell yet, it does seem like head-mounted display syst…
11/13/2013
Mobile Business Intelligence Catches Up With User Needs
When your business requires you or your staff members to use company data on the…
11/13/2013
Taking a Closer Look at the New Telephone Consumer Protection Act
On October 16, the revised Telephone Consumer Protection Act-updated from the or…
11/13/2013
Are Surging Sales Affecting Your Product Quality?
Executives in the manufacturing industry have a big responsibility to push produ…
11/13/2013
Study Shows Importance of Internet Job Searches for African Americans
Companies like Google and Microsoft have opened up the entire world with their v…
11/13/2013
What Does Your Call Center Roadmap Look Like?
Perhaps one of the biggest advantages of the contact center is its numerous appl…
11/12/2013
A Quick Predictive Dialer Purchasing Guide
When you're in the market for a predictive dialer, what's the first thing you th…
11/12/2013
What You Should Look for When Buying a Softswitch
A softswitch is essentially the heart of your VoIP network, routing voice data a…
11/12/2013
The Festival of Lights! Five Reasons for Retailers to Target Hanukkah Shoppers in 2013
CALLING ALL RETAILERS: Holiday Season 2013 is officially underway! Now that Hall…
11/12/2013
Single? Shop It Off!
This year, Veterans Day fell on November 11, and therefore shared the date with …
11/12/2013
Instart Logic Introduces a New Web Acceleration Service for SaaS Providers
Accessing the content you want and then being interrupted as it is buffered can …
11/11/2013
Five More Hackers Named on FBI's Most Wanted Cyber-Criminal List
The FBI is offering some $100,000 in reward money for information on five hacker…
11/8/2013
Which Service Channels Performed the Best This Year?
Which service channels were the best-performing this year for the call center? A…
11/8/2013
Cisco's Insieme Deal, Juniper's MobileNext Drop, Indicate Expedited SDN Adoption
Software-defined networking is clearly the wave of the future. For some reason, …
11/7/2013
Juniper Research Projects 1 Billion Mobile VoIP Subscribers by 2017
More and more customers are flocking to VoIP because of the benefits it affords.…
11/7/2013
Is E-mail for Customer Service In or Out?
You may be surprised to learn that e-mail use is on the rise. In fact, its usage…
11/7/2013
CCTS Canada Resolves 9 out of 10 Consumer Complaints about Telecoms
Canada's Commissioner for Complaints for Telecommunications Services (CCTS) just…
11/7/2013
The Picture Has Faded: Everpix is Closing Its Doors for Good
Everpix, the two-year-old photo sharing startup, has closed its doors for good. …
11/7/2013
Adobe: Millions of Stolen Passwords Not Hashed but Encrypted
Adobe was confirmed that the over 130 million passwords stolen last month were n…
11/6/2013
JAUNT Chooses New Technology Partner to Improve Transportation Systems
JAUNT, a regional transportation system in Virginia that provides service to Cha…
11/6/2013
Supporting Your Call Center with a Superior Web Strategy
When it comes to your call center strategy, you need to consider just how seamle…
11/6/2013
Realize the Value of a Centralized Database
It can be very difficult-if not impossible-to learn a new language using just vo…
11/5/2013
Accommodating Every Age With Online Customer Service
The telephone may still stand as today's top communication choice for older cons…
11/5/2013
Australian Small Business Websites Hacked by Anonymous Indonesia
The consequences of NSA spying are spilling over to the rest of the world. Recen…
11/5/2013
Instagram Jumps on the Ad Bandwagon
The debut advertisement hit the U.S over the weekend, an unprecedented hurricane…
11/4/2013
Netflix Launches its First 4K Streaming Title, Sort Of
Making good on its previous announcements that it planned to start streaming 4K …
11/4/2013
'Bing and Twitter Sitting in a Tree: Will Bing still Die Alone?'
There's a social media soul mate for every search engine out there, even Bing! T…
11/4/2013
doxo Updates iOS App for iOS 7
doxo has announced a new update to its iOS app that aims to give its users acces…
11/4/2013
Traversing All Generations with Social Call Center Software
Among the many new communication trends popping up throughout the call center co…
11/4/2013
Global Manufacturing Economy Rising
JPMorgan recently released the 2013 Global Manufacturing Purchasing Managers' In…
11/1/2013
Intellinote App Goes Far Beyond Jotting Down a Few Notes
Intellinote has launched anintelligent note-taking, social collaboration and pro…
11/1/2013
Assessing Your CRM Dialer and Open CTI
For some time now, business communications have meant corresponding over standar…
11/1/2013
What is the Automation Advantage?
Say you are purchasing wood to construct an outdoor patio. You don't want just a…
10/31/2013
Agent Productivity with an Advanced CRM Dialer
Boosting agent productivity is without question a top priority for contact cente…
10/31/2013
Kaspersky: Online Fraud Costs World Economy at Least $200B Each Year
According to Eugene Kaspersky, founder of Kaspersky Labs, the antivirus and cybe…
10/31/2013
Next Year Will See the Outdoor Small Cell Backhaul Market Kicking into High Gear
Earlier this month, market research firm Infonetics Research released its small …
10/31/2013
Lenovo Brings Ashton Kutcher Aboard as Its New Product Engineer
On Tuesday Lenovo appointed Ashton Kutcher as its new product engineer. Lenova s…
10/31/2013
UN Diplomats May No Longer Be Target of U.S. Surveillance
With allegations swirling around the world about the extent of NSA surveillance,…
10/31/2013
Trick or Treating in the Digital Landscape: Apps to Help Parents Track Kids
Overprotective parents needing an extra hand keeping tabs on their kids this Hal…
10/30/2013
Preparing Your Contact Center for a Mobile Takeover with the Cloud
Even before the new iPhone5s broke out into the market, smartphone penetration h…
10/30/2013
Profits Up at Nintendo Again, but Slow Wii U Sales Prove More Harm than Help
It's something of a good news / bad news situation for Nintendo, as a return to …
10/30/2013
Attain Manufacturing Enlightenment: Part Two
A chef that makes a special sauce for a large group of people must taste it at d…
10/30/2013
How do You Really Drive Product Adoption? 5 Tips
Driving stronger user adoption among paying trial customers can be just as impor…
10/29/2013
UK Hacker Arrested on Charges after Allegedly Breaking into Computer Systems Belonging to US Government
As European leaders weigh their options in response to controversial widespread …
10/29/2013
Are You Getting the Most out of Your SPC System?
Enterprise quality management is one of the best strategies a company can use to…
10/29/2013
Tailoring Cross-Platform Consistency in Your Call Center
For some time now, companies have been gladly abandoning their traditional brick…
10/29/2013
Finance Markets Think Cloud is a Capital Idea
Research house Ovum thinks the cloud is the bomb for capital market, or so says …
10/28/2013
Will Carrier-driven WiFi Work (This Time Around)?
Cable and phone companies alike are having a Back to the Future moment in rollin…
10/28/2013
The Historical Software Archive: Bringing Back Software Long Thought Dead
One of the greatest things about computers in general is the rapid advancement. …
10/28/2013
American Broadband More Expensive, Less Effective than Foreign Counterparts
It's long been known that the state of broadband access in the United States sim…
10/28/2013
US and UK Smartphone Owners Still Prefer Texting to Free Messaging Apps
Despite the growing popularity of free social messaging apps such as Facebook Me…
10/28/2013
Going Native with Salesforce.com Cloud Call Center Solutions
Empowered by industry leaders like Salesforce, a native cloud contact center sol…
10/28/2013
An Empowered Employee Base Equals a More Positive Bottom Line
If you're looking to deliver customer service that's simply the best of the best…
10/25/2013
Achieve Manufacturing Enlightenment: Part One
Your enterprise has decided to take active steps towards a holistic manufacturin…
10/25/2013
Finding Call Center Software that Expands With Your Client Base
If your only problem is figuring out how to support your exploding client base, …
10/24/2013
InfinityQS Releases New Zen Guide to Manufacturing Intelligence
Just as you might experience in your personal life, sometimes manufacturing oper…
10/24/2013
VibeSync, a New App that Detects Earthquakes
The University of Wisconsin, Milwaukee, Max Planck Institute had 5,375,352 activ…
10/24/2013
Use Social Media To Sculpt a Positive Brand Image
Stop and think for a moment about your most treasured products of all time. You …
10/23/2013
Fostering Contact Center Growth with Flexibility
The economy may still be in a period of slow growth, but that clearly hasn't aff…
10/23/2013
Flickering Lightbulb Tech May Lead to Economical Internet Connections
In a ground-breaking study at China's Fudan University, Internet signals have be…
10/23/2013
Web Security Manager Built for Amazon Web Services
Security-as-a-Service (SaaS) solutions provider Alert Logic has announced the av…
10/22/2013
Japan's Line May File for IPO by End of Year
There is almost a total fixation among many tech investors on Twitter's upcoming…
10/22/2013
U.S. Manufacturing Hits the Highest Point in Two Years
Over the last few months, both economists and manufacturing executives have wait…
10/22/2013
Multiple Channels are the De Facto Standard in Service Today
Famed retailer J. Crew unveiled its multi-channel strategy back in 2007 when the…
10/22/2013
Saks Shoppers Can Now Virtually 'Try On' Clothes
Most people know how disappointing it is to order an item online and have it arr…
10/22/2013
Turning Unproductiveness into Reduced Call Times with All-in-One Call Center Software
We've all heard the phrases Please bear with me while I update our files, or Sor…
10/21/2013
Build Your Company Around Quality for Success
Say you are in a store, and you notice a pair of headphones that claim to offer …
10/21/2013
Drive Customer Satisfaction and ROI with a Cloud-based Contact Center
More and more contact centers are turning to the cloud to help drive customer sa…
10/18/2013
Mobile Apps: A Customer Service Goldmine
Most people operate in an on-the-go society now. When you take a moment to consi…
10/18/2013
Manufacturing Executives: Are You Paying Attention to OEE?
As the executive of a manufacturing enterprise, your business constantly takes y…
10/18/2013
DigitalMe's Badges for Social Networking
Technology and its advancements have a big impact on the human society, both in …
10/18/2013
Apple Appointed E-Book Antitrust Monitor
On Wednesday, a U.S. judge appointed an external monitor to keep a close eye on …
10/18/2013
Do You Know Your Company's Supply Chain?
Your company makes frozen pizza and purchases ingredients from independent partn…
10/17/2013
Top Insights Shared by a Top CRM Partner
When it comes to customer satisfaction, it wouldn't be wise for companies to adh…
10/17/2013
Intel's Earnings Beat Estimates
Computer chipmaker Intel defied its critics on Tuesday by reporting revenue and …
10/17/2013
With Alternate Solution, CompanionLink Eases Cloud Skeptics' Concerns
While cloud-based technology has become quite prevalent over the last few years,…
10/17/2013
Wisegate Releases a New Report Showing How CISO's Are Winning Executive Buy-in for Security Budgets
The practitioner-based information technology (IT) research company for senior t…
10/17/2013
Retail Websites Are Just Too Slow, Say Consumers
Clunky and slow retail websites are frustrating consumers, and their complaints …
10/17/2013
Striking the Perfect Balance with Customer Service
Just like every other business under the sun, the cloud contact center relies on…
10/16/2013
Softbank Acquires 51 Percent Stake in Game Company Supercell for $1.5B
The Japanese telecommunications company Softbank has just announced that it is a…
10/16/2013
Ben & Jerry's: Going the Extra Mile for Superior Product Quality
Ben & Jerry's ice cream is produced with an unwavering commitment to quality. Th…
10/16/2013
Microsoft Implements Internet Explorer 11 Pre-Render Tag in Bing
Microsoft has implemented an Internet Explorer 11 (IE11) pre-render tag in Bing.…
10/16/2013
Fleet Management Systems Predicted to Total 6.4M by 2017 in Europe
Fleet management systems for commercial vehicles in Europe are becoming increasi…
10/16/2013
5 Key Ingredients for Building a Credible Brand Name
In order to establish oneself and succeed in a competitive marketing environment…
10/16/2013
Holy Cow! IBM May Help Giant Client Shrink from 140 Data Centers to Just Six
German insurance giant Allianz SE has a big problem: today it has to manage, pay…
10/15/2013
What Can I Learn from OEE?
Manufacturing companies continuously strive to create the perfect product. This …
10/15/2013
Technology for the Constantly Changing Customer
Contact center managers are scouring high and low and far and wide for the newes…
10/15/2013
Internal Transformation at Avaya Shows Outward Results
Avaya has recently undertaken some internal adjustments in the way it does busin…
10/15/2013
Retailer Demo Videos Released by Microsoft for Kinect
Ever since Kinect expanded to Windows, the gesture control device is being used …
10/15/2013
Smartphones Usage Topping 1.4 Billion by December - How is Your Contact Center Holding Up?
Contrary to popular belief, effective call center operations begin long before t…
10/15/2013
Mobile EQMS Solutions for Farmers
Once the sun comes up, farmers have an enormous amount of work that must get don…
10/14/2013
How ClickTale's Free Website Analytics Will Generate Money
ClickTale is one of a new wave of Web software companies that records every mous…
10/14/2013
Amazon Looks to Secure Fledgling Startups as Customers with AWS Activate
Amazon Web Services (AWS), the cloud-based computing platform, is looking to gro…
10/14/2013
Skype's Link to NSA Being Investigated in Luxembourg
Over the weekend, Wiki Leaks released a video of Edward Snowden accepting an awa…
10/14/2013
Pakistani Hackers Take Down Google Malaysia
Recently Khalil Shreateh, a white hat hacker from Pakistan, accessed Mark Zucker…
10/14/2013
Designing and Marketing for Mobile
Mobile usage is on the rise, and security is a big concern. In order to succeed,…
10/14/2013
Use Mobility to Push Data Into a System
Recording information into a database on a paper sheet can pose several problems…
10/11/2013
Celebrating 21 Years of Improving Customer Service
Today's collection of always-advancing customer service technology has forced ve…
10/11/2013
Google Steps Up Bug Bounty Program in Scope and Scale
The concept of a bug bounty program is well-known, but Google is reportedly look…
10/11/2013
Paper Generators from Disney Research Collect Energy Through Touch
Coming to grasp with the finite resources of this planet is one of the greatest …
10/11/2013
Help Improve Employee Productivity through Workforce Optimization
When it comes to your agents, what you don't know may be hurting the success of …
10/11/2013
Singapore's SingTel Plans to Expand Footprint in Indian Telecom Market
With telecom booming in India, major global telecom companies are exploring aven…
10/10/2013
Dropcam Pro Steps Up Features, Optic Performance
One exciting thing about a new gadget-or even a new version of an old gadget-is …
10/10/2013
Prioritizing With Predictive Dialing
Companies are constantly trying to strike a balance with customers - the balance…
10/10/2013
Top Three Tips and Tricks to Improve Agent Performance
Let's face it - your contact center agents are an important part of your busines…
10/10/2013
MI: Helping Manufacturers Work Both Smarter and Harder
Recently, the host of the television series Dirty Jobs Mike Rowe released an art…
10/10/2013
US Government Selects Inmarsat's L-TAC for Secure Field Communications
In order to assure mobile communications in the field, the U.S. government is go…
10/10/2013
No More Name-Calling: Pinterest vs. Pintrips
Six months after Pintrips launched its travel planning site, Pinterest filed a c…
10/10/2013
NTT Docomo's Partial Rollout
NTT Docomo is Japan's largest mobile phone carrier. NTT Docomo split from Nippon…
10/10/2013
Disconnect Search Keeps Your Search Private All of the Time from Anywhere
Lately, major search engines like Google, Bing and Yahoo, Internet service provi…
10/10/2013
Apple's iTunes Radio Set to Expand Across the Pond
Apple's iTunes Radio was billed as a Pandora Killer even before it was available…
10/10/2013
How to Make Sense of Your Contact Center Data
Times have certainly changed in the contact center sector. Traditional brick and…
10/9/2013
Multi-Channel Service and the Cloud Go Hand in Hand
Maintaining positive customer relations in today's Internet-driven world can und…
10/9/2013
How SPC Software can Create the Demand for Visibility
It's hard to see a product recall coming. That's because is generally assumed by…
10/9/2013
Sangoma Attending AstriCon 2013 this Week to Discuss WebRTC
Sangoma Technologies Corporation has a pretty full October planned. After kickin…
10/9/2013
Rem Tech Unveils Code Guessing Game
Some of the most successful games in the world are the ones that you can play wi…
10/8/2013
How Can My Business Profit from SPC Software?
Most people are under the impression that the automation of manufacturing is gea…
10/8/2013
Establishing the Perfect Virtual Call Center is as Easy as 1, 2, 3
Empowering staff is a pretty large and commonly-faced challenge on the business …
10/8/2013
Panel Created to Look into NSA Surveillance Ceases Operations Due to Shutdown
When the government's use of surveillance technology was ousted by government co…
10/8/2013
NETS Promotes Safe Driving with Drive Safely Work Week Campaign
In the United States, motor vehicle-related incidents is the leading cause of wo…
10/8/2013
The Cloud: a No-brainer for Manufacturing
A manufacturing plant requires constant visibility in order to ensure top notch …
10/7/2013
Hyundai Using Artec 3D Scanners to Improve Seat Design
There was a time, not all that long ago, when 3D printing and scanning was consi…
10/7/2013
Beamz by Flo Unveils Compatibility with Apple TV
By pairing with AirPlay, Beamz devices can stream music from its software applic…
10/7/2013
Taking a Closer Look at the Cloud and the Contact Center
Take a moment to observe how your contact center looks sans cloud. If you're at …
10/7/2013
Trimming the Fat Off of Physical Call Center Infrastructure
We've all heard the saying, the more the merrier. In the contact center world, h…
10/7/2013
Mobile Usage: Transforming the Manufacturing Facility Floor
There is no room for variation when it comes to producing food on a large scale.…
10/4/2013
Amazon Was Likely Target of Action by France's National Assembly
book, from also providing free delivery to customers.
10/4/2013
500 Startups Surpasses 500 Investments, New Fund of $44M Announced
Tech startups have a possible source of new funding now after 500 Startups annou…
10/4/2013
Almost Half of Your Customers Prefer Live Agents Over Self Service
Research shows that almost half of customers prefer communicating with live agen…
10/4/2013
Google Recognizes a Smart Startup, Makes Another Acquisition
As the geniuses within the Mountain View, Calif., headquarters prepare to create…
10/3/2013
Iran's Head of Cyber Warfare Killed, Assassins Suspected
Recently, not too far from Tehran, Iran, in a wooded area near the city, a man w…
10/3/2013
What Type of Metrics Can I Generated with My Mobile Device?
A lot of care goes into the manufacturing of potato chips to ensure that each an…
10/3/2013
Shopper Reward Preference Study Reveals Consumers Prefer Prepaid Cards
According to key findings from the research, when it comes to consumers, prepaid…
10/3/2013
Global Intelligent Transportation System Market to Grow to $30.2 Billion by 2019
As the global population increases and megacities with populations of at least 1…
10/3/2013
Srcset, srcN and Picture Element Among Options for Improved Resolution Images
A new find called srcset will let the Web offer high-resolution photographs on R…
10/2/2013
Turning Big Data Into Big Money
Telecommunications operators today face a stark fiscal reality. Convergence is i…
10/2/2013
Price of Bitcoins Falls Following Seizure of Silk Road Website
The price of bitcoins, an unregulated, digital currency, fell Wednesday followin…
10/2/2013
FBI Shuts Down Silk Road, Arrests Alleged Website Operator
Ross Ulbricht, who was identified as the owner/operator of Silk Road, an online …
10/2/2013
How the Meat Industry Can Benefit from SPC Software
These days, meat quality reform is one of the most important issues facing the f…
10/2/2013
If You Release It, They Will Attack: New Internet Explorer Exploit Release Causes Concern
Sometimes, one of the surest ways to prompt an attack is to leave a weakness una…
10/2/2013
USPTO Awards Identropy Patent for Core Parts of its Identity-as-a-Service Platform
As pointed out by many of IT security professionals, Identity is the new perimet…
10/2/2013
How Are You Approaching Your Mobile Customers?
Call center technology takes on various shapes and forms. In today's ultra-compe…
10/2/2013
Qwilt Addresses Video 'Need for Speed' at the Network Edge
There is no denying that the way in which we all consume video is undergoing rap…
10/2/2013
Esker CEO Honored as Entrepreneur of the Year for Innovation Efforts
The Wall Street Journal on September 30 reported that France's oldest news magaz…
10/2/2013
Huawei is Rotating CEOs to Stay on Top
Just as China is undergoing rapid changes to meet global needs, so also are its …
10/2/2013
Novel Wagon Wheel Pasta-shaped Molecules Make Organic LEDs More Efficient
To make organic light-emitting diode (OLED) based light bulbs and displays more …
10/2/2013
Dell Gets Green Light from Regulators to Take Company Private
Before going on shutdown mode, the United States government gave Dell the green …
10/2/2013
FCC Proposes Fines Over Abuse of Phone Subsidy Program
On Tuesday the Federal Communications Commission (FCC) purposed fines of $14.4 m…
10/2/2013
The Affordable Care Act's Computer Crash
Close your eyes. Smell the roses. Feel the love in the air. Or, feel the jagged …
10/2/2013
The Cloud Could Be Your Key to Unlocking Contact Center Expansion
Implementing the cloud could very well be the missing piece of your contact cent…
10/1/2013
Video Game Streaming Company Twitch Secures $20M in Funding
While it might seem odd at first to watch other people play video games instead …
10/1/2013
Are You Ready for the Food Safety Modernization Act?
The FDA's Food Safety Modernization Act was first introduced in 2011. Originally…
10/1/2013






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