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October 29, 2012

It's Official: Too Much Email Makes Us Forget How to Talk to One Another

By Tracey E. Schelmetic, TMCnet Contributor

Is the pervasiveness of digital communications making us lose our interpersonal skills? Maybe, according to new research. Send too many e-mails, and you start to forget how to talk to real people.

A U.K.-based poll found that e-mail has become the method of communication most heavily relied upon by working people, but the results also indicate that many find that this reliance has a negative effect on communication skills.

The study itself was conducted by and it polled 600 workers on their use of communications systems for professional purposes. A large majority – 68 percent of those polled – said that they use e-mail to communicate with people even inside the same building, but 97 percent readily accepted that putting a face to an e-mail address was an important part of business and communications.

Image via Shutterstock

The chief reason for the rise of the e-mail is speed, but the personal element is inevitably sacrificed. The team at MeetingZone (News - Alert), a company specializing in the provision of conferencing and collaboration solutions for business use, has seen a rise in inquiries from businesses looking to enhance their communications without losing the personal touch.

Many companies, however, report that they understand the need to maintain employees’ skills in a variety of communication methods, including face-to-face. These organizations are interested in finding the right balance between fast and effective communication and good business relations.

Teleconferencing is often seen as the best of both worlds; a digital media that helps save time and travel costs, but also allows workers to speak to each other face to face.

Edited by Braden Becker
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