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May 03, 2011

Things Get Worse for Sony as another Data Breach is Discovered

By Michelle Amodio, TMCnet Contributor

This is not a good time for Sony and it’s even worse for its users. In the “more bad news” department, it seems as though another data breach has been discovered with Sony Entertainment Online and it’s not looking any prettier than it did last week.



Hackers may have stolen the personal information of 24.6 million Sony Online Entertainment users, the company said on Monday. More than 20,000 credit card and bank account numbers were also put at risk.

“We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyberattack,” Sony wrote in a statement on its website on Monday.

Sony Online Entertainment, a division of the company that publishes online multiplayer games, says all of the “impacted account holders whose customer data may have been stolen as a result of an illegal intrusion on our systems” will soon be receiving an e-mail explaining what has happened, and outlining ways for users to protect themselves.

The press release states that stolen information contains only info to the users provided which may include: name, address (city, state, zip, and country), e-mail address, gender, birthdate, phone number, login name and hashed password.

There is no evidence that the main credit card database was compromised. It is reportedly in a completely separate and secured environment.

Along with notification of the breach, Sony outlined part of their compensation plan for those affected. MMO subscribers will receive 30 additional days added to their subscriptions, and an additional day for each day the network is down. The company also plans of offering assistance to anyone who wishes to enroll in identity protection monitoring, but has not revealed the details on how that program will work.

The disturbing news comes not even a week after Sony learned that user information had been stolen from its PlayStation Network, only after which the company belatedly told their users that the breach occurred. Customers first noticed that Sony’s PlayStation Network service was down April 20. After a week of downtime, the company said that hackers had attacked its services and that the personal and credit card information associated with more than 70 million accounts were at risk.

SOE users from Austria, Germany, Netherlands and Spain may have had bank account numbers, customer names, account names, and customer address stolen as part of the hack from the 10,700 direct debit records.


Michelle Amodio is a TMCnet contributor. She has helped promote companies and groups in all industries, from technology to banking to professional roller derby. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Edited by Rich Steeves
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