[June 25, 2018] |
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Quadient Announces General Availability of Quadient Inspire R12
www.quadient.com:
Quadient, the award-winning leader in Customer Communications Management
(CCM (News - Alert)), announced the general availability of its newest release,
Quadient Inspire R12, which includes the new Digital
Advantage Suite. The updated version of Quadient
Inspire is designed to give customers and partners greater control
over the systems and processes used to drive consistent communications
across all channels with an emphasis on digital experiences.
With Inspire R12, users design omni-channel communications in days
rather than months with a simple, modern and comprehensive platform. The
solution makes it possible to change designs and test for all channels
in minutes, with fully integrated tracking and apprval processes built
in. Additionally, R12 integrates all parts of the communications process
from linking journey maps to communications, postal sorting, address,
phone and email verifications, email delivery, SMS delivery, mail
delivery tracking, and production monitoring to reduce the complexity
involved in managing multiple systems.
Offering a wide range of new features, Quadient Inspire R12 has enhanced
on-premise and cloud-based tools to help businesses stay in compliance,
increase agility and close skills gaps, including the ability to:
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Enable front office workers to customize and send approved
communications quickly and easily on any channel
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Manage risk by ensuring that customer communications meet brand
standards and comply with government regulations
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Log and track user events to support EU General Data Protection
Regulation (GDPR) requirements
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Integrate seamlessly with all IT systems
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Production scales to meet changing needs by shifting between your
environment and your cloud providers
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Proactively manage communications within the context of your customer
journeys
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Leverage omni-channel coordination to orchestrate cross-channel
communication initiatives
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Provide enhanced proofing capabilities for email, print, omni-channel
and rich notifications
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Leverage integration accelerators with two common business solutions:
Salesforce and DocuSign
"Companies are under significant pressure to deliver compliant and
consistent digital experiences and are struggling to adopt new channels
of communication," said Tamir Sigal, CMO, Quadient. "Inspire R12 is
designed to deliver projects to all channels more quickly by speeding up
the most critical channel, which is digital-gaining control of all
customer communications in one place. We are excited to bring this
much-needed capability to the market."
About Quadient
Quadient helps companies deliver meaningful interactions with current
and future customers. A Neopost Digital Company, the Quadient portfolio
of technology enables organizations to create better experiences for
their customers through timely, optimized, contextual, highly
individualized, and accurate communications for all channels. Our
solutions bring together and activate the entire organization in the
name of customer experience, through better collaboration and visibility
into the customer journey. Quadient supports thousands of clients and
partners worldwide in the financial services, insurance and service
provider industries in their quest to achieve customer experience
excellence via mobile, digital, social media and print technologies.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180625005015/en/
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