[January 18, 2018] |
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T-Mobile and MetroPCS Just Got the Highest Scores Ever for Wireless Customer Care by J.D. Power
We're customer-obsessed…and it just keeps showing. J.D. Power
today announced
that T-Mobile (News - Alert) (NASDAQ: TMUS) and MetroPCS received the highest EVER
industry scores in the 2018 J.D. Power U.S. Wireless Customer Care
Performance Study-Volume 1 for full-service and non-contract providers,
respectively. This marks the 15th time T-Mobile ranks highest
among full-service providers in the study since 2004, and the 5th
time for MetroPCS in its respective segment since 2013.
The 2018 J.D. Power U.S. Wireless Customer Care Full-Service Performance
Study-Volume 1 assesses wireless providers through a number of different
factors, measuring everything from initial contact to problem
resolution, based on assisted and unassisted customer service
experiences. In the study, both T-Mobile and MetroPCS ranked highest in
overall satisfaction in their respective segments, each with scores of
828-the highest ever in the history of the 8-year study- that's 17
points above the average for T-Mobile and 20 points above average for
MetroPCS. Both T-Mobile and MetroPCS received the highest scores within
the assisted customer service channel: Courtesy, Promptness, Knowledge,
Clarity (News - Alert), Timeliness in Resolving Issues and Concern for Customers' Needs.
"Our incredible customer care teams at T-Mobile and MetroPCS just made
history with their customer obsession, and because we're the Un-carrier,
we won't stop at just being the best in wireless," said John Legere,
president and CEO of T-Mobile. "We're primed to go totally next level in
2018!"
The Un-carrier has been topping customer satisfaction lists all year
long, including ranking highest in wireless customer satisfaction in J.D.
Power's latest 2017 U.S. Business Wireless Satisfaction Study,
outperforming the competition with businesses of every size.
Additionally, T-obile consistently ranked
#1 in Overall Customer Satisfaction and Likelihood to Recommend1
in 2017 according to the latest national survey from the leading consumer
opinion tracker, which surveys more than 360,000 mobile phone
customers annually. Add to that the recent YouGov BrandIndex which ranked
T-Mobile #1
in overall customer satisfaction throughout 2017, and you've got a
brand that's built on the happiness of its customers.
MetroPCS is the flagship prepaid brand of T-Mobile US, Inc., and a
leading provider of unlimited data, talk and text plans with taxes and
regulatory fees included- so there are no surprises, period. MetroPCS
offers the freedom and convenience of an affordable, no-contract
wireless service, on a reliable network that covers 99% of people in the
U.S. with talk and text.
For more information about T-Mobile and MetroPCS J.D. Power rankings,
please visit www.jdpower.com.
1. Based on HarrisX Mobile Insights survey data using subscriber's
self-reported rating of Overall Satisfaction on a scale from 1 (Least
Satisfied) to 10 (Most Satisfied). Likelihood to Recommend is on a scale
from 0 (Extremely Unlikely) to 10 (Extremely Likely). Underlying source
data is estimation based on national survey of 90,000 quarterly mobile
phone users, Jan through Dec 2017
About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. Our advanced nationwide 4G LTE (News - Alert) network
delivers outstanding wireless experiences to 72.6 million customers who
are unwilling to compromise on quality and value. Based in Bellevue,
Washington, T-Mobile US provides services through its subsidiaries and
operates its flagship brands, T-Mobile and MetroPCS. For more
information, please visit http://www.t-mobile.com.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics
company that helps its clients measure, understand, and improve the key
performance metrics that drive their growth and profitability. J.D.
Power's industry benchmarks, unique data and analytics platform and
reputation for independence and credibility has established the company
as one of the world's most well-known and trusted providers of Voice of
the Customer insights. Established in 1968, J.D. Power is headquartered
in Costa Mesa, California, and has offices in North/South America, Asia
Pacific, and Europe. For more information on car reviews and ratings,
car insurance, health insurance, cell phone ratings, and more, please
visit JDPower.com.
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