[October 17, 2017] |
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Securus Listens Carefully to Inmates and Friends/Family Members Before Making Investments in Technologies
Securus Technologies, a leading provider of civil and criminal justice
technology solutions for public safety, investigation, corrections and
monitoring announced today that its product development and acquisition
program is significantly shaped by input from inmates, friends/family
members, corrections, and law enforcement officials.
"We don't purchase a company or technology or develop a product with our
software teams without input from our jail/prison customers and inmates
and their friends and family members," said Richard A. ("Rick") Smith,
Chief Executive Officer and Chairman of Securus Technologies.
"We have millions of direct interactions each year with inmates,
friends/family, wardens, jailers, sheriffs, parolees, facility IT
staffs, and others in the industry, so we watch, look, and try to
understand on an explicit and implicit basis - what they need for
efficiency, recidivism reduction, inmate job searches, successful entry
into society, safety, investigative, inmate education, and security
reasons. There is a wealth of information in front of us - so we use
that to make decisions on acquisitions and our development efforts,"
said Smith.
Here are some examples of using customer-specific data for product
development and acquisition investments:
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Facility or Inmate/Friend/Family Issue(s)
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Securus Response
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1) I want to have cheaper audio communications rates
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1) Securus invests +$500 million over a decade in developing the
largest and most efficient inmate focused VoIP platform in the
world. The platform allows Securus to offer more
inmate/friend/family products and to decrease average audio inmate
calling rates by +25%.
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2) Video Requests
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I want to see my family via video versus audio
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I want to allow inmates to visit family members onsite via video
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I want to attend my son's graduation and I'm in prison/jail
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2) Purchases Primonics and invests $40 million in video visitation
with additional development
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3) Contraband Wireless/Security Issues
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Contraband wireless units found in facilities are a big problem
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3) Securus purchases CellBlox and negotiates exclusives with Vanu
Tactical and Harris Corporation (News - Alert); Securus invests $50 million
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4) Facilities request Electronic Medical Records (EMR) to better
monitor and track inmate health
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4) Securus purchases Cara Clinicals and provides EMR products;
invests $10 million
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5) Inmates request job availability information
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5) Securus negotiates exclusive with JobView and allows inmates
access to job availability. Estimated job searches for 2017
approximates 7 million.
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6) Inmates, Corrections Officials, and Friends and Family request
tablets to facilitate inmate learning, religious studies, inmate
communications, and recidivism reduction
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6) Securus develops SecureView tablet and acquires JPay; invests
$290 million
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7) Facilities request interactive voice response systems (IVR) to
respond to questions more quickly from inmates and friends and
family members
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7) Securus invests in Telerus, the largest provider of inmate IVR
systems to respond to inmate and friend and family requests; Securus
invests $10 million
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8) Facilities request that Securus offer GPS parolee tracking
devices and offer bundled products to save money and improve inmate
release rates while maintaining security of society
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8) Securus invests more than $100 million in parolee monitoring
devices to provide avenue to decrease prison/jail populations in a
safe/secure way
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"The point here is that we listen carefully to our facility customers
AND our inmate/friends/family customers - and do our best to build and
buy products to satisfy their requirements. We put almost everything
that we make in terms of profit back into our business - that allows us
to have the broadest product set that exists today. That commitment
helps all of our customers. It's an investment in their futures by
Securus. We serve on the front line of serving inmates and
friends/family in responsible ways - and to be more than 'lip service'
to improving lives. We made a +$1 billion investment and are proud of
that," concluded Smith.
ABOUT SECURUS TECHNOLOGIES
Headquartered in Dallas, Texas, and serving more than 3,450 public
safety, law enforcement and corrections agencies and over 1,200,000
inmates across North America, Securus Technologies is committed to serve
and connect by providing emergency response, incident management, public
information, investigation, biometric analysis, communication,
information management, inmate self-service, and monitoring products and
services in order to make our world a safer place to live. Securus
Technologies focuses on connecting what matters®. To learn more about
our full suite of civil and criminal justice technology solutions,
please visit SecurusTechnologies.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171017006818/en/
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