[May 22, 2017] |
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Spoleto Italian Kitchen Partners with NCR on Unique Consumer Order Ahead Experience
NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions,
today announced that Spoleto USA, a fast-casual Italian restaurant that
combines the speed of quick service with the sophistication of
gourmet-quality food, has turned to NCR for its cloud solution that
allows customers to place mobile orders, pay directly from their
smartphone and jump the queue in store all from a mobile app. Designed
to create a simple ordering and rewards experience, the app's features
include a mobile ordering system, mobile pay, and a digital loyalty card
to keep track of rewards.
Since implementing the mobile ordering solution, the order-to-service
cycle runs more quickly, enabling Spoleto to serve guests faster and
shorten restaurant wait times leading to improved guest experience and
service. With locations on and near college campuses in Florida and
California, Spoleto needed a unique way for students and young
professionals to easily interact with their brand using a digital
platform.
"The partnership with NCR continues to drive the digital platforms of
our brand. They are finding innovative and integrated solutions that
will allow us to scale nationwide with the most advanced digital
strategies, including our new Spoleto app," said John Velasquez,
President & CEO of Spoleto USA.
Spoleto was already using NCR Aloha platform-of-sale software and chose
to extend its omni-channel consumer engagement capabilities using the
NCR Engage Mobile platform, easily adding the ability for Spoleto
customers to order their favorite dishes ahead of time, bypass the long
lunch lines and earn great rewards while they do it. Spoleto chose this
option because it delivered one complete solution that captures and
manages transactional data, order information and loyalty rewards across
both physical and digital channels.
In a matter of weeks leveraging NCR's reliable cloud-based
infrastructure, Spoleto was up and running with a fully-branded, mobile
app experience that includes order ahead, loyalty, stored value
capabilities. Marking the occasion with a launch party in Orlando, they
quickly rolled the app out to all locations.
"We are excited by the possibilities we now have to significantly
shorten lines at our restaurants, give our guests convenince and drive
additional revenue for our brand," said Luis Pestonit, IT manager for
Spoleto.
"Giving your customers a way to engage with you through digital
platforms, especially on mobile devices, is no longer an option for
restaurants - it's now table stakes," adds Don Zimmerman, general
manager at NCR Hospitality. "That means restaurants need to be fast to
market with a seamless brand experience giving their customers a path to
order, pay, earn and redeem rewards and give their feedback
effortlessly. We have the capability to help our customers quickly
enable this type of experience with minimum development time and I.T.
resource allocation, giving restaurants of all sizes the capability to
remain competitive and relevant and extend their brand presence outside
the four walls of their restaurant."
Spoleto combines the speed of fresh-casual service with the
sophistication of an Italian restaurant and gourmet-quality food. It is
currently in the process of positioning the brand for franchising
and anticipates granting franchise territories later in 2017.
About Spoleto
Spoleto combines the speed of fresh-casual service with the
sophistication of an Italian restaurant and gourmet-quality food.
Spoleto offers a seasonal menu based on the availability of fresh local
products and an endless number of guest-selected food combinations. A
choice of 30 authentic Italian-inspired toppings gives everyone a chance
to create meals that inspire their palate. Guests can craft a pasta
dish, flatbread or salad and interact with our chefs to experiment with
a variety of fresh ingredients in Spoleto's open kitchen.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions,
turning everyday interactions with businesses into exceptional
experiences. With its software, hardware and portfolio of services, NCR
enables more than 700 million transactions daily across retail,
financial, travel, hospitality, telecom and technology, and small
business. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does
business in 180 countries. NCR is a trademark of NCR Corporation in the
United States and other countries. All other trademarks or registered
trademarks are property of their respective owners.
NCR encourages investors to visit its website, which is updated
regularly with financial and other important information about NCR.
Web site: www.ncr.com Twitter (News - Alert): @NCRCorporation Facebook (News - Alert): www.facebook.com/ncrcorp LinkedIn (News - Alert): www.linkedin.com/company/ncr-corporation YouTube (News - Alert): www.youtube.com/user/ncrcorporation
View source version on businesswire.com: http://www.businesswire.com/news/home/20170522005399/en/
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