[January 18, 2017] |
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EasyVista Excels as a High Performer for Customer Service in G2 Crowd's Winter 2017 Service Desk Grid Report
EasyVista Inc., a leading provider of service management for IT
organizations, today announced that based on strong customer
satisfaction reviews from both enterprise and mid-market technology
buyers and based on its market presence, G2 (News - Alert) Crowd's Winter
2017 Service Desk Software Grid report said that EasyVista has
maintained its prestigious "High Performer" rating. The reviewers also
placed EasyVista as one of the top four vendors in the category of
Customer Self-Service Software for Mid-Market. The Winter 2017 report
follows G2 Crowd's Spring 2016 Service Desk Grid Report that announced
last April that EasyVista's customer satisfaction ratings had surged to
place it as a High Performer.
Unlike traditional industry analyst reviews, G2 Crowd's global community
enables enterprise software users to write critical reviews that are
shared with their peers in real-time. Based on 795 reviews by business
and IT professionals globally posting on 61 qualified service desk
products, EasyVista received high marks for scalability and usability by
IT users and non-IT users in human resources, logistics and finance.
"EasyVista has been recognized as a high performer in our Winter
2017 Grid Report for Service Desk," said Marty Duffy, director
of research, G2 Crowd. "In this report, this product was recognized with
high user satisfaction ratings in their 'quality of support' and 'ease
of doing business with' measurements; indicating that customers feel
EasyVista excels in thir efforts around the customer relationship."
A Few Quotes About EasyVista From the Enterprise Community Click
for ALL EasyVista Reviews.
"I like the fact that EasyVista is scalable and it has the power of
being used by non-IT users. We've been able to get a better gage of the
types of requests/incidents that our Service Desk is dealing with. This
has allowed us to make better decisions on onboarding, training
materials and understand how we can continually improve service to our
clients."
"Web browser based, easy configuration, codeless, drag and drop design,
all modules come with the product, including asset management, project
management, financial management. Good integration capabilities."
"Low overhead approach to ITSM: Configuration over customization. The
product is extremely flexible and can be configured to support well
beyond an ITSM toolset for a savvy admin."
"This product can manage work in many areas in the company. It is very
versatile and adapts to various department like HR, Logistics, IT and
Finance."
"We've used the workflow engine to convert 10 years of customer support
practices into advanced automation. Our outbound email confirmations are
now managed uniformly and many are sent by the system instead of
manually.…The platform has a very high level of adaptability when it
comes to configuration. To date our biggest limitation has been our own
imagination with regard to how EasyVista can solve a given problem."
"Recognition from crowd sourced review communities are the most
gratifying because it's the 'People's Choice' where users are 'voting'
with their product experiences," said Jamal Labed, COO, EasyVista. "The
growing trend toward cloud-based IT help desk, mobility and the digital
workplace has propelled us to the forefront of the ITSM market-with the
most important measure of our success being customer satisfaction."
About EasyVista
EasyVista is reinventing service management for the mobile user - making
it easy to deliver and easy to use. EasyVista is a service management
platform that automates and personalizes service delivery for employees
and other end users - without a single line of code. The only solution
on the market that is purpose-built as a mobile-first experience,
EasyVista helps 1,000+ enterprises around the world radically improve
the service experience, dramatically simplify and accelerate service
creation and management and reduce and control the total cost of service
delivery. With more than 20 years in service management, EasyVista
serves companies across a variety of industries, including financial
services, healthcare, higher education, technology, public sector,
retail, manufacturing and more. Headquartered in Paris and New York,
EasyVista is traded on the French stock exchange as ALEZV:EN.
For more information:
View source version on businesswire.com: http://www.businesswire.com/news/home/20170118005469/en/
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