[May 27, 2016] |
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T-Mobile Prepares for 2016 Hurricane Season
T-Mobile (News - Alert) (NASDAQ: TMUS) is preparing in advance to get its network - and
its customers ready - for what's expected to be a challenging hurricane
season. The National Hurricane Center at NOAA (National Oceanic (News - Alert) and
Atmospheric Administration) this morning released its 2016 Atlantic
Hurricane Season Outlook, and it's anticipating more activity than we've
seen in years with 10-16 tropical storms and 4-8 hurricanes, with up to
four major (category 3 or worse) hurricanes.
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20160527005630/en/
Inside a T-Mobile Network Operation Center: T-Mobile's Geo-Redundant Network Operation Centers (NOCs) closely manage network traffic and coordinate any response to an event such as the aftermath of a hurricane. (Photo: Business Wire)
"We know how critical it is to stay connected with the people you care
about-especially in an emergency," said Neville Ray (News - Alert), Chief Technology
Officer of T-Mobile. "Day in and day out, this team works incredibly
hard to deliver the best possible network experience to our customers.
And, when the weather turns nasty, we go into overdrive to keep our
network running and keep you connected when you need it most."
In advance of any hurricane forecast to make landfall in the U.S.,
T-Mobile sets up an engineering command center near the expected area of
impact and is able to rapidly deploy response teams to ensure
interruptions to service are kept at a minimum. These teams are prepared
to maintain and deploy T-Mobile's back-up power solutions, such as
generators, fuel cells and Cell on Wheels (COWs). In addition,
T-Mobile's Geo-Redundant Network Opertion Centers (NOCs) closely manage
network traffic and further coordinate any response to an event such as
the aftermath of a hurricane.
For all consumers, here are some important steps you can take to
increase your chances of connecting with loved ones before, during and
after any storm or disaster:
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Make sure your phone is fully charged before the storm and have
a plan to recharge your phone in case of a power outage, such as a car
charger or portable power charger. You can find several options in our
retail stores and online.
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Conserve phone battery life during power outages by utilizing
the power save mode in your phone's settings. You should also reduce
screen brightness and limit downloads, streaming and the use of any
apps.
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Send a text instead of calling. Text messages are more likely
to get through during high usage periods since texts require fewer
network resources.
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If you need to make a call, keep it short so others can also
get through. The number of calls spikes during severe weather events,
so keep the lines free for emergency workers and your neighbors.
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Keep your phone dry by storing it in a plastic bag or other
waterproof covering.
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Use Wi-Fi calling if cellular service is not available. Wi-Fi
calling allows T-Mobile customers with capable devices to text and
make and receive voice calls via any Wi-Fi connection. Go to Settings
> Phone (News - Alert) > Wi-Fi Calling for iOS, and Settings > More
Connection Settings > Wi-Fi Calling for Android. We recommend
setting this up ahead of the storm.
Customers can stay up to date with the latest storm forecasts from
NOAA's National Weather Service at weather.gov and the
National Hurricane Center at hurricanes.gov.
For T-Mobile Customer Care, visit www.my.t-mobile.com or
call 611 from your T-Mobile handset.
About T-Mobile US, Inc.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining
the way consumers and businesses buy wireless services through leading
product and service innovation. The Company's advanced nationwide 4G LTE (News - Alert)
network delivers outstanding wireless experiences to more than 65.5
million customers who are unwilling to compromise on quality and value.
Based in Bellevue, Washington, T-Mobile US provides services through its
subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.
For more information, please visit http://www.t-mobile.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160527005630/en/
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