[May 28, 2015] |
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GEICO Mobile inspires personalized digital experience with Quick Messaging
GEICO Mobile's digital interactions with its customers just got even
better with the roll out of Quick Messaging, a new interactive mobile
app feature, designed to inspire a more personalized experience for
mobile fans.
This Smart News Release features multimedia. View the full release here:
http://www.businesswire.com/news/home/20150528006372/en/
Quick Messaging is a text-based, in-app messaging function that allows
mobile users to converse directly with GEICO in real-time from their
Smartphones or tablet. Mobile users can ask questions about their
insurance needs and get a response from a GEICO counselor in a matter of
minutes. Quick Messaging also alerts customers via push notification
when a response has been received, eliminating theneed to wait for a
reply or seek an inquiry via the telephone.
"Our customers lead active lifestyles, so it's important they are able
to get the answers they need in a timely manner," said Pete Meoli GEICO
director of mobile and digital experience. "Quick Messaging is a new
innovative digital feature that will enhance and expedite their personal
interactions with GEICO."
Meoli mentioned that this new messaging solution allows mobile customers
to start a digital conversation in one self-service channel (mobile app)
and pick up that same conversation hours later in another channel
(tablet app). "The new features of GEICO Mobile gives customers control
of the interaction so they can continue with their day-to-day activities
instead of being held captive waiting for information," said Meoli.
The updated version of the GEICO Mobile App is available on iTunes for
the iPhone; and in the Android (News - Alert) Play Store for Android Smartphones. For
more information, please visit www.geico.com/about/mobile-apps/.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150528006372/en/
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