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Contributing Writer
Monica Gleberman began writing in 2000. She has been published on CNN and in the Suffolk Times, Examiner, The Daily Collegian, Demand Studios, Patch, and The Tattoo. She is currently a columnist for the Connecticut Post and a reporter for The Times Beacon Record. She holds a Master of Science in journalism and communications from Quinnipiac University and a Bachelor of Science in journalism and English from the University of Massachusetts in Amherst.

Latest Articles

Toshiba America Releases Call Manager, A BYOD Mobile Application - 05/21/2013
Motorola Solutions Releases Three Products Designed for Extreme Weather - 05/21/2013
SAP AG Partners with Mocana on New Security Application - 05/21/2013
Kohl's Moves Platform to Cloud with ININ's CaaS - 05/17/2013
iNEMI Releases New Roadmap Study - 05/16/2013
Genesys Launches Its Proactive Engagement Solution - 05/16/2013
iotum Announces Acquisition of Global Conferencing Partners - 05/15/2013
Visafone Donates Laptops To FCT Public Complaints Commission's Call Center - 05/15/2013
Visafone Donates Laptops to FCT Public Complaints Commission's Call Center - 05/14/2013
Latitude Software Releases Major Upgrade to Its Debt Collection Software - 05/09/2013
YFind Launches TheRetailHQ to Help Brick and Mortar Stores Analyze Customers - 05/08/2013
Precor Introduces New Exercise Monitoring App PrevaMobile - 05/08/2013
YFind Launches TheRetailHQ to Help Brick and Mortar Stores Analyze Customers - 05/07/2013
GSIS Plans to Open New 24/7 Call Center in the Phillipines - 05/01/2013
OLB Group Launches New Mobile Commerce Solution - 05/01/2013
Fonality Receives Two New Patents for Communications Solutions - 04/26/2013
WebTeach.com Now Offering Virtual Classroom - 04/24/2013
MMRGlobal Receives NOA for Anti-CD20 Used to Treat Cancer - 04/24/2013
Edgewater Chooses FAST to Help Modernize Insurance Solution - 04/23/2013
Survey: iPhone Users Might Switch to Samsung with Galaxy S4 Release - 04/23/2013
Virginia Department of Education Deploys SAS and IA Solutions to Collect Student Data - 04/23/2013
Bamboo Mobile Releases Report Rating Mobile Trade-In Companies - 04/23/2013
Edgewater Chooses FAST to Help Modernize Insurance Solution - 04/22/2013
Ascom Chosen To Implement IP-DECT Communications System at LWL - 04/18/2013
Workday Inc. Releases Version 19 of Its Online Solution - 04/18/2013
Direct Insite Signs Three-Year Contract With Tier 1 Financial Company To Provide White-Label AR and Payment Solutions - 04/18/2013
City Bank Texas Adopts Mobile Payment Service, Picture Pay - 04/17/2013
Kaseya Releases New Set of Free and Subscription-Based SaaS Solutions - 04/17/2013
SecureNet Payment Systems Launches Developer-Friendly API Libraries - 04/17/2013
China UnionPay and Intel Create Partnership To Secure Mobile Payments - 04/17/2013
TMCnet's Machine-to-Machine Solutions Week in Review - 04/13/2013
TMCnet's Network Management Week in Review - 04/13/2013
Embedded M2M Solutions Week in Review - 04/13/2013
BenchmarkPortal Opens up Applications for 2014 Top 100 Call Center Contest - 04/11/2013
UAE's Telecommunications Regulatory Authority Continues to Block Skype - 04/11/2013
Bank of America Brings Video Conferencing to ATMs - 04/10/2013
3CLogic Completes Deployment of UC Solution for Quez Media Marketing - 04/10/2013
OMA Emirates Releases Dynamic Currency Conversion for Payment Terminals - 04/09/2013
ShoreTel Keeps Customers' Revenue High with UC Solutions - 04/09/2013
29 Club Sports Adds Merchant Loyalty Program for Users - 04/08/2013
RingCentral: Mobile Phone Usage at Work Continues to Grow - 04/08/2013
Connect Assist Helps Charities & Organizations Connect With Customers - 04/05/2013
Connect Assist Helps Charities and Organizations Connect with Customers - 04/05/2013
Artisan Study Shows Mobile Commerce Expects to See Growth - 04/05/2013
HireIQ Solution's President Set To Speak At Society of Workforce Planning Professionals Conference - 04/05/2013
Real Time Logic Releases SharkSSL Version 2.5 To Tighten Up Security - 04/05/2013
The Boston Athletic Association Chooses EarthLink Again For Marathon Site - 04/05/2013
Live Reps Call Center in Cincinnati Expanding, Hiring 150 More Agents - 04/04/2013
Enterprise Video Conferencing Continues to Show Growth Through 2017 - 04/03/2013
Kalmar Receives Big Order from Total Terminals International - 04/03/2013
California Health Benefit Exchange Opens New Call Center, Plans to Hire 500 Employees - 04/03/2013
TMCnet's Call Center Software Week In Review - 03/30/2013
TMCnet's Call Recording Week in Review - 03/30/2013
TMCnet's Mobile Commerce Insider Week In Review - 03/30/2013
TMCnet Call Center Software Week in Review - 03/23/2013
TMCnet Call Recording Week in Review - 03/23/2013
Rachel Holder Helps No Texting & Driving Campaign with New PSA - 03/21/2013
United Healthcare Sets Plan to Hire Additional 230 Employees in Colorado Call Center - 03/21/2013
Employees Can Request Days Off Through New Application from SharePoint - 03/20/2013
Employees' Can Request Days Off Through New Application from SharePoint - 03/20/2013
Arbella Insurance Chooses Zeacom Communication Center Software for Customer Improvements - 03/18/2013
TMCnet's Call Recording Week in Review - 03/16/2013
Microsoft Lync Now Available For iPhone and iPad Users with New App - 03/14/2013
Comcast Brings Internet to Eligible Low-Income Students Across the Country - 03/14/2013
Putting the Brakes on Mobile Marketers' Texting Campaigns - 03/14/2013
CCH ProSystem fx Client Intelligence Solution Receives Top New Product Award - 03/12/2013
NewNet Communications Technologies Completes Acquisition of Interact, Inc. - 03/11/2013
Avent Memec Adds Wyless's Virtual Network Enabler to its Portfolio - 03/08/2013
Vodafone Offers M2M Integration to Customers - 03/08/2013
Text Messaging Can be Tasty for Restaurant Owners - 03/08/2013
Capital One Creates Personalized Deal Plan Using ShopSavvy - 03/07/2013
Capitol One Creates Personalized Deal Plan Using ShopSavvy - 03/07/2013
AT&T Launches New UC Services in 49 Countries to Bring Collaboration Virtual - 03/06/2013
Vodafone and Towers Watson Set to Work on New Telematics Insurance Service - 03/06/2013
Hermann International Says Behavior-Based Sales Training is Not Effective - 03/05/2013
Cerium Networks is an Official Microsoft Lync Certified Support Partner - 03/04/2013
Huawei Receives First Frameworx Conformance Certification Award For It's MSUP - 03/01/2013
OnShift Offers Mobile Management Solution - 02/28/2013
PayPal Creator Working on New Payment Processing Company, Affirm - 02/28/2013
Adobe Photoshop Creates Editing Application for iPhone, Android Users - 02/28/2013
SK Telecom and Nokia Siemens Network Sign New Agreement During MWC 2013 - 02/26/2013
Texhoma Fiber Chooses ADTRAN's Ethernet over Fiber Solution for Customers - 02/26/2013
Wharton School of the University of Pennsylvania Launches Virtual Classrooms - 02/25/2013
SecureKey and Broadcom Debut New Set of Mobile Applications at Mobile World Congress 2013 - 02/25/2013
Aetna Releases Mobile Assistant App for International Claims - 02/25/2013
TMCnet's Dark Fiber Week in Review - 02/23/2013
TMCnet's IVR Week in Review - 02/23/2013
PayPal Takes Mobile Payments on-the-go with PayPal Here - 02/22/2013
AppDynamics Releases APMaaS in a Box for MSP Market - 02/22/2013
ManageEngine Set to Release First-Ever Voice Recognition Help Desk App - 02/21/2013
Google Shopping's Commercial Model Brings More Traffic to Site - 02/21/2013
Dimension Data Expands Managed Services to Incorporate Microsoft Lync - 02/21/2013
South River Technologies Releases WebDrive, Version 11 - 02/21/2013
NeuroCall Completes 10,000th Teleneurology Consultation Since 2007 - 02/21/2013
Robert Bosch Healthcare Systems and GreatCall to Release Mobile Healthcare Apps - 02/20/2013
Niche Trade Credit Offers Free Month of Advice from New Call Center - 02/20/2013
Square Register Offers Simple Payment Solution for Businesses - 02/20/2013
Wheatstone Project Hires Dimension Data to Design Telephony Services - 02/19/2013
TOA Technologies Offers Mobile Healthcare Solution For At Home Patients - 02/19/2013
Interactive Intelligence Deploys Contact Center Solution for Muscat Municipality - 02/19/2013
PatientPay and Healthpac Computer Systems Form New Partnership - 02/19/2013
Portsmouth Computer Group Expanding to Dover - 02/15/2013
Managed Services Provider Plans to Deploy Rackwise DCiM X Solution to Manage Call Center - 02/15/2013
BluTracker Updated with Longer Range Connectivity, Extended Battery Life - 02/14/2013
Assurant Health and Zensar Technologies Sign Partnership Agreement - 02/13/2013
BCN Solutions Express Adds Cloud, MPLS and Cable Capabilities to Portfolio - 02/13/2013
Enghouse Interactive to Showcase Microsoft Lync Compatibility with CTI Connect at London Event - 02/12/2013
Customer Satisfaction Improves on Mobile Purchases - 02/12/2013
Healthcare Professionals Confident with Employment Outlook - 02/11/2013
Panasonic's Call Center Certified As Center of Excellence Fourth Year In A Row - 02/08/2013
Skype Releases Version 4.5 With Minor UI and Reliability Improvements - 02/08/2013
InTouch Health Releases ControlStation App for Doctors to Work Remotely - 02/06/2013
Telcel and Vesta Corporation Release Mobile Recharging App, Recarga Amigo - 02/05/2013
Credit Unions Add Mobile Deposit Capabilities with Cachet Financial Solutions App - 02/05/2013
AHS Opens New Staffing Office in Texas to Further Business Momentum - 02/04/2013
Arizona's Economy Shows Signs of Improvement with Unemployment Call Center Closing - 02/01/2013
Mokulele Airlines Moves Call Center to Maui for Better Service - 02/01/2013
Mobile Marshal Helps Investigators Analyze BlackBerry and iPhone Data - 01/31/2013
Centrify Suite 2013: Set to Help Businesses Reduce Costs, While Staying Compliant - 01/31/2013
Healthcare Realty Switches from Citrix to Panzura to Manage Properties - 01/30/2013
Pulse Supply and EION Wireless to Show Off StarAccess at ITEXPO Miami - 01/29/2013
ITsavvy and X4 Solutions Partner to Provide Managed Print Services - 01/24/2013
International Orthopedics Shows Signs of Growth Through 2017 - 01/24/2013
NextPrinciples Launches CRM Platform 'Insight-To-Action' - 01/23/2013
The State of Arizona Signs Multi-Year Agreement To Deploy GuideSoft's MSP - 01/23/2013
Sacred Heart Health Systems Expands Relationship with MedAssets - 01/22/2013
ABC's Modern Family Uses MKH 8060 Sennheiser Microphone for Natural Sound - 01/22/2013
enVista Reveals Facility Design Build Expertise - 01/21/2013
Express Interconnect Releases ReadyVoicePBX to Public - 01/21/2013
LabTech Software's RMM Platform Now Integrated with Intel vPro Technology - 01/18/2013
GNAX Health Becomes Certified EMC Reseller - 01/18/2013
Aureus Medical Group's C&A Wins Gold Well Workplace Award from WELCOM - 01/17/2013
Integrated Voice Solutions and Voxeo Migrate IVR System to Open Standards Platform - 01/16/2013
FarmaCorp Deploys LogFire's Cloud-Based WMS Solution - 01/16/2013
CoreXchange Expands Services to Offer Data Center Colocation Solutions - 01/16/2013
Voalte Releases Report on Improving Healthcare Communications - 01/15/2013
Terminix Plans to Hire 200 Employees for a New Call Center in Florida - 01/15/2013
Genesys Unifies Communication with Microsoft Lync Compatibility - 01/11/2013
3CLogic and LeadMaster Go International with CRM Suite - 01/11/2013
First Bank of Highland Park Picks Adapt Telephony Services to Install New Communications Platform - 01/11/2013
Service Quality Measurement Group Recognizes VSP Vision Care - 01/10/2013
Wheaton Bekins Improves Customer Service through Interactive Intelligence's Customer Interaction Center Platform - 01/09/2013
TCS Creates New Marketing App Using AR Technology for Enlightened Hospitality Group - 01/09/2013
GEICO Hiring an Additional 300 Representatives at Tucson Call Center - 01/09/2013
GreatCall Launches Access to Medical Professionals Through Free App - 01/08/2013
Comm100 to Release Live Chat 7.0 with Salesforce Integration - 01/08/2013
Marvell's Armada 1500 Series Technology to be Used in Hisense New Set of Google TVs - 01/08/2013
Patton Wins Internet Telephony Product of The Year Award for SmartNode - 01/03/2013
Microsoft's Office 365 and Google Apps Still Fight for Dominance - 01/02/2013
TMCnet Call Center Software Week in Review - 12/29/2012
TMCnet Embedded M2M Solutions Week in Review - 12/29/2012
TMCnet's Embedded M2M Solutions Week in Review - 12/22/2012
Healthcare Providers Get Technical with Patient Satisfaction - 12/18/2012
Companies See the Benefits of Managed Services via Master Agents - 12/18/2012
TMCnet's Embedded M2M Solutions Week in Review - 12/17/2012
TMCnet's Session Border Controller Week in Review - 12/15/2012
MDLsolutions and Pimsware Create State-of-the-Art Call Center - 12/13/2012
North Oaks Plans to Upgrade EMR System with iSirona Technology - 12/13/2012
Globalstar Signs New VAM Deal with KFT SpA - 12/13/2012
Office 365 Continues to Dominate the Virtual Marketplace - 12/12/2012
Wheaton | Bekins Upgrades Communication Platform to CIC - 12/12/2012
Microsoft Tightens Up Security for Email Hosting Platform, Outlook - 12/11/2012
MDLsolutions and Pimsware Create State-of-the-Art Call Center - 12/07/2012
SPIRIT Receives Patent for IP-MR Technology - 12/06/2012
SharePoint Releases New Office 365 Application, SP HR - 12/03/2012
TMCnet's Unified Communication Week in Review - 12/01/2012
TMCnet Call Center Software Week in Review - 12/01/2012
GM Announces it Will Soon Offer Apple's Siri Technology in its Vehicles - 11/30/2012
Mobile OSS Marketplace Continues to See Steady Growth - 11/30/2012
YouSendIt Plans To Release Windows Phone 8 Application - 11/30/2012
Southwest Airlines Announces Plans to Consolidate Georgia Call Centers - 11/29/2012
Peoplefluent Set To Release Update for Social HCM Software - 11/29/2012
YouSendIt Plans to Release Windows Phone 8 Application - 11/29/2012
RingCentral Releases New SMS Application for Business Employees - 11/29/2012
Vidyo Becomes Latest Licensor of H.264 Patent Pool - 11/29/2012
Google Integrates Gmail with Google Drive to Enable 10GB Attachments - 11/29/2012
Microsoft Plans to Release Update to Email Hosting Solution Exchange 2013 - 11/28/2012
3M Company Makes Commitment to Enhance Voice Recognition - 11/28/2012
IDC MarketScape Recognizes ADP as a Leader in HR BPO - 11/28/2012
Facebook Confirms it Does Not Own Users Content - 11/28/2012
Bulawayo City Council Improves Customer Service with New Call Center - 11/27/2012
Ceragon Expands Wireless Network throughout Africa - 11/27/2012
BVS Intros New Messaging Utility, GreenJab for IBM i - 11/27/2012
TMCnet's Live Chat Week in Review - 11/24/2012
TMCnet's Unified Communications Week in Review - 11/24/2012
TMCnet's Customer Service Software Week in Review - 11/24/2012
Cisco Canada Signs New Agreement with University of Regina for Research Chair - 11/21/2012
Verizon Wireless to Start Offering Cashless Transactions via M2M - 11/21/2012
HealthPlanOne Ranks Number 49 On Deloitte's Technology Fast 500 List - 11/20/2012
Google Expands its Online Music Platform with New European Deal - 11/20/2012
Districts Discuss Pros and Cons of Students' Personal Technology in the Classroom - 11/20/2012
Atos Wins Customer Contact Association's Global Standard Accreditation Award - 11/19/2012
Lowe's Expanding New Mexico Call Center, Looking to Hire 300 More Employees - 11/15/2012
Lowe's Expanding New Mexico Call Center, Looking to Hire 300 More Employees - 11/14/2012
Avaya Reaches New Goal in Small and Mid-Size Markets with Over 300,000 IP Office Sales - 11/14/2012
OAISYS Completes Call Recording Solutions Interoperability Testing - 11/14/2012
HP Signs Contract with Veterans to Implement Cloud-Based Productivity Suite - 11/13/2012
AT&T Offers $100 Rebate to New Tablet Customers - 11/13/2012
Call Centers See Benefits in Moving to the Cloud - 11/12/2012
Facebook iOS Users Get Mobiel Live Chat Update - 11/12/2012

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