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Contributing Writer
Monica Gleberman began writing in 2000. She has been published on CNN and in the Suffolk Times, Examiner, The Daily Collegian, Demand Studios, Patch, and The Tattoo. She is currently a columnist for the Connecticut Post and a reporter for The Times Beacon Record. She holds a Master of Science in journalism and communications from Quinnipiac University and a Bachelor of Science in journalism and English from the University of Massachusetts in Amherst.

Latest Articles

Marketers Need To Implement Their Own CRM System For Customers - 06/23/2014
Dallas Call Center Looks To Hire Additional Emergency Call Responders - 06/23/2014
Technology Companies Come Together to Create Mobile SON Solution - 06/19/2014
New SaaS Solution Helps Companies with Catalogue Production - 06/19/2014
Booker Enters into Partnership with Como - 06/19/2014
VidyoRoom Revolutionizes the Way People Communicate in All Industries - 06/19/2014
AWS Remains Leader in Top Big Data Platforms - 06/12/2014
AnyPresence Offers New Coding Solution, Xamarin - 06/12/2014
Mobile Technology Usage on the Rise for Real Estate Agents - 06/09/2014
Outbound and Cloud Continue to Work in Harmony for Companies - 06/06/2014
Outbound and Cloud Continue to Work in Harmony for Companies - 06/06/2014
AT&T Renews $10.4M Contract with Navy for VoIP Services - 06/05/2014
Call Center Growth Seen Steady Through 2018 - 06/02/2014
Smartphone Sales Continue To Rise - 05/30/2014
Embedded Analytics Are In High Demand, Consumers Want Real-Time Results - 05/30/2014
Call Center Plans On Increasing Employees Steadily Till 2018 - 05/29/2014
Ukash Wins Innovation and Improvement Award - 05/29/2014
Telemedicine Is the New Digital Way to See the Doctor - 05/23/2014
Genesys Deploys Customer Experience Platform for NTT Communications' - 05/21/2014
HIVE, CCS Deploy New Mobility Initiatives for Students - 05/13/2014
FurstPerson Creates Innovative Smart Guide Hiring Process - 05/07/2014
Tangerine Partners Up with Engage Mobility for New Mobile Game - 05/07/2014
INAP Patents Next-Generation Routing Software, Managed Internet Route Optimizer - 04/30/2014
SAIC Announces It Will Provide Capital for BlackBerry Enterprise Service 10 - 04/30/2014
India Faces Hard Times as Contact Centers Move Elsewhere - 04/25/2014
DOLE and IT-BPAP Create Action Plan for Contact Centers in Philippines - 04/25/2014
Online Services Boost Customer Experience - and Retention - 04/24/2014
Erongo Regional Electricity Distributor Launches New Contact Center - 04/17/2014
Redline Extends RAS Service to Bring High Speed Internet to Remote Locations - 04/17/2014
Capital Insurance Group and Guidewire Solutions Come Together On New Customer Platform - 04/14/2014
The Internet of Things Market Set To Skyrocket By 2020 - 04/14/2014
New Governmental Contact Center Opens In Abu Dhabi - 04/11/2014
New Governmental Contact Center Opens In Abu Dhabi - 04/10/2014
Accenture and FirstEnergy Announce Strategic Partnership to Deploy Smart Meters - 04/04/2014
Wheelings & Dealings: GE Healthcare Acquires CHCA Computer Systems to Gain Access to Its Opera Software - 04/04/2014
ACTIVE Network Adds Swim Manager to Activity and Participant Solutions - 04/03/2014
Discretix and Opera Software Form Strategic Partnership - 03/18/2014
Esurance Offers Customers Real-time Appraisals Through Video Chat - 03/18/2014
PetSmart Becomes First Retailer to Sell Whistle Monitor for Dogs - 03/17/2014
New Bill Designed to Create Energy Efficient Call Centers - 03/17/2014
DigitalOcean Startup Grows to Bring in Over $37 Million in Revenue - 03/17/2014
Redbridge College Moves Accounting Services to the Cloud - 03/17/2014
GnuTLS Flaw Puts Developers and Users at Risk - 03/17/2014
Big Changes in TeleSales Needed to Keep Service Alive, in Demand - 03/17/2014
Fiber Optic Networks Are Being Deployed Throughout Florida - 03/10/2014
U.S.-based Call Center to Hire up to 1,000 Workers in Philippines - 03/10/2014
Accusoft Releases Prizm Content Connect for SharePoint 2013 - 03/05/2014
Huawei Takes a Step Towards Revolutionizing Wearable Technology - 03/05/2014
Aricent Group Releases High-performance M2M Services - 02/28/2014
Facebook Ends Email Service to Focus More on Mobile Messaging - 02/28/2014
The Growth of Connected Cars - 02/27/2014
CounterPath Technology Creates Solution to Bridge Communications Gap - 02/27/2014
G&D Technology Brings Contactless Payments to Australia - 02/26/2014
The First HTML5-powered Virtual Desktop Launched By dinCloud - 02/24/2014
University Takes Advantage of Everbridge During Campus Scare - 02/21/2014
Comings & Goings: Matthew Vallance Named New CEO for HGS UK & Europe Offices - 02/19/2014
Motorola and BlueStar Expand Successful Relationship Countrywide - 02/19/2014
Chicago Mayor Creates Challenge for Local Technology Businesses - 02/18/2014
Energy Star Gives Latest Certification to Assurants Solutions' Call Center - 02/18/2014
Stay Safe: Keep Your Personal Information Secure - 02/17/2014
Start-up Communications Company Sees Spike During London Tube Strike - 02/13/2014
New Predictive Dialing Rules Leave Some Contact Centers Confused - 12/05/2013
VoIP Services Help Companies Mobilize Their Employees - 12/05/2013
It's All About VoIP on the Go - 12/05/2013
WebRTC Offers Patients a New Way to Communicate with Their Doctors - 11/20/2013
Convergence Solutions RCS Solution Gets Accredited By GSMA - 11/08/2013
Convergence Solutions RCS Solution Get's Accredited By GSMA - 11/08/2013
Interactive Intelligence CaaS Solution Wins TMC Cloud Computing Excellence Award - 10/31/2013
Nectar Services Corp. Now Qualified with Lync, Named Depth Partner - 10/30/2013
NTT Communication and Virtela Enter Into Mutually Beneficial Agreement - 10/30/2013
Roseburg, Oregon, Grows as New Call Center Hub - 10/30/2013
Care at Home Deploys AtHoc's Mobile Alert System - 10/29/2013
Interactive Intelligence and OrgSpan Sign New Agreement - 10/25/2013
Interactive Intelligence and OrgSpan Partner for Enhanced Social Customer Service Interactions - 10/25/2013
Consumer Medical Devices Market Set to Reach $10.6B by 2017 - 10/21/2013
Zetes Incorporates Lumidigm V-Series Biometric Technology - 10/18/2013
AvePoint Releases New Secure Solution for Businesses, AvePoint Perimeter - 10/18/2013
Network Automation Releases Beta Version of AutoMate 10 - 10/16/2013
Mobile Call Recording Solutions a Must-Have for Businesses - 10/16/2013
Machine to Machine Week in Review - 10/12/2013
Lync Migration Week in Review - 10/12/2013
Embedded M2M Solutions Week In Review - 10/12/2013
Unified Communications is Changing the Way Call Centers Operate - 10/09/2013
ADNEC Adds New Capabilities to Its Call Center - 10/09/2013
Lync Migration Week in Review - 10/05/2013
Embedded M2M Solutions Week in Review - 10/05/2013
inContact To Host Call Center Software Solution Webinar - 10/03/2013
VoIP-Pal.com Earns New Patents for E911 Technology - 09/30/2013
Hospitals Invest in Life-Saving Video and Data Technology - 09/30/2013
HireIQ Solutions Receives $1.5 Million Investment from TechOperators - 09/30/2013
Online Processing in High Demand as Spindle, MerchantPlus Forge Partnership - 09/30/2013
Embedded M2M Solutions Week in Review - 09/28/2013
Lync Migration Week in Review - 09/28/2013
Call Center Software Week in Review - 09/28/2013
Victoria Beckham to Make Documentary Using Skype - 09/27/2013
Apriorit Advances in VIMo Technology - 09/26/2013
Foundation Financial Group Completes VoIP Conversion - 09/25/2013
RedSky Introduces New E911 Solution - 09/25/2013
Android Users Can Now Lock Down, Virtually Wipe Mobile Devices - 09/25/2013
Airports and Airlines Continue To Disappoint Mobile Obsessed Consumers - 09/25/2013
Insured Spend Almost $5000 Out-Of-Pocket - 09/25/2013
Employees Don't Get Access to Latest Tech Devices at Work - 09/25/2013
Embedded M2M Solutions Week in Review - 09/21/2013
Lync Migration Week in Review - 09/21/2013
The TCPA Updates Outbound Dialing Legislation and Consumer Protection - 09/17/2013
Embedded M2M Solutions Week in Review - 08/31/2013
Lync Migration Week in Review - 08/31/2013
Battle of the Platforms Recognizes Xively and Etherios M2M Technology - 08/29/2013
Black Turtle Services Hiring 1,000 Utah Employees for New Call Center - 08/29/2013
Equinox Global Telecommunications Expands Dark Fiber Technology - 08/29/2013
Call Centers Face Some Backlash from Disgruntled Employees - 08/27/2013
Embedded M2M Solutions Week in Review - 08/24/2013
Motorola Solutions' Study Links Technology and Warehouse Expansion - 08/22/2013
Ad-Dispatch and Walmart Team Up on 'Man of Steel' App - 08/22/2013
Cloud Contact Center Provider NewVoiceMedia Opens North American Headquarters - 08/21/2013
MS LifeLine Continues To Offer Multiple Sclerosis-Affected Call Center Resources - 08/20/2013
Keep Your Mobile Data Safe in a Few Steps - 08/19/2013
WinTech LLC and Olea Partner to Bring More Self-Service Kiosks to Market - 08/19/2013
Ingram Micro and SquareTrade Sign Multi-Year Agreement - 08/19/2013
Embedded M2M Solutions Week in Review - 08/17/2013
Lync Migration Week in Review - 08/17/2013
Call Centers Open in Spain with Hopes of Boosting Economy - 08/12/2013
Lync Migration Week in Review - 08/10/2013
Embedded M2M Solutions Week in Review - 08/10/2013
American Airlines and AwardWallet Form Strategic Partnership for AAdvantage - 08/08/2013
Kohls Set to Hire Additional 500 Employees for Its Wisconsin Center - 08/06/2013
AT&T Tops Customer Service Survey, First Time in 10 Years - 08/06/2013
TMCnet Microsoft Lync Solution Week in Review - 08/03/2013
TMCnet Embedded M2M Solutions Week In Review - 08/03/2013
Coginov AnswerClick Adds Chat Module for Agents - 08/01/2013
Investors Bank Picks Fiserv to Handle Enterprise-wide Banking Solution - 08/01/2013
iOS Application, CamFind, Surpasses 500,000 Download Benchmark - 07/31/2013
Quick Request Creates Mobile Application To Increase Customer Satisfaction - 07/30/2013
UK Insurance Companies Missing out on Customer Data - 07/29/2013
Embedded M2M Solutions Week in Review - 07/27/2013
Microsoft Lync Solution Week in Review - 07/27/2013
Sonus Networks and F5 Networks Enter Strategic Partnership - 07/26/2013
Data Center Risk Index Includes Solar Flares - 07/26/2013
Precise Biometrics Develops Tactivo Mini for Android Users - 07/25/2013
IBM Helps South Korea's NS Shopping Enhance Customer Satisfaction - 07/25/2013
Level 3 Communications Extends Microsoft Lync Capabilities - 07/23/2013
Consider Making Your Office Completely Paperless - 07/22/2013
Robotic Technology Continues to Soar in Healthcare - 07/18/2013
MyMedicalRecords Introduces Digital Prescriptions to Patients - 07/18/2013
Acrobits Expands Capabilities to Include Windows by End of 2013 - 07/18/2013
Merrill & Associations to Use GENBRAND's NUVia Cloud Service to Back UCaaS Platform - 07/18/2013
WRNTY's SupeRep App Now Compatible with Windows 8 - 07/17/2013
Siemens Enterprise Communications Releases More Details on UC platform, Ansible - 07/16/2013
M2M Evolution Week in Review - 07/13/2013
TMCnet's Microsoft Lync Solution Week in Review - 07/13/2013
TMCnet's Mobile Security Week In Review - 07/13/2013
ShoreTel Enters into Partnership with Williams F1 Team - 07/03/2013
Lync Migration Week in Review - 06/29/2013
Cloud Call Center Week in Review - 06/29/2013
M2M Technology Continues To See Growth, Conserves Water in India - 06/27/2013
Call Centers Are In High Demand, New Hires Wanted - 06/27/2013
New Contact Center Set to Provide Help to Wounded Warriors and Veterans - 06/27/2013
YCD Multimedia Upgrades RAMP Solution to Include HTML5 - 06/27/2013
TMCnet's Lync Migration Week In Review - 06/22/2013
Lync Migration Week in Review - 06/22/2013
YCD Multimedia Upgrades RAMP Solution to Include HTML5 - 06/21/2013
O3b Networks Signs Deal with Maju Nusa to Bring Internet to Rural Areas of Malaysia - 06/21/2013
Civitium Releases New Crowdfunding Application, Crowdfiber - 06/19/2013
Independent Mobile Video Company Vuclip Reaches Over 80 Million Unique Mobile Users - 06/19/2013
Bluegrass Cellular Signs Multi-Year Contract with Interop Technologies - 06/19/2013
CISCO Creates Secured Network Using pxGrid Technology - 06/19/2013
CISCO Creates Secured Network Using pxGrid Technology - 06/18/2013
The Container Store Upgrades its Mobile Website with New Features - 06/18/2013
Employees Personal Devices Cause Great Security Risk for Companies - 06/12/2013
AT&T Brings New Unscripted Series to Social Media - 06/12/2013
Vidtel Announces New Video Conferencing Solution MeetMe - 06/12/2013
Talkilla Plans to Launch Real-time Communication Service in FireFox - 06/11/2013
Amazon Offers California Consumers New Grocery Service, AmazonFresh - 06/11/2013
Interactive Intelligence Group's CaaS Contact Center Solution Wins Pioneer Award - 06/06/2013
Bright House Network App Now Offers Free SMS Text Messaging - 06/06/2013
Nonprofits Can Benefit From Implementing a VoIP Communications System - 06/06/2013
MS LifeLines Call Center Earns Re-Certification for Customer Service - 06/06/2013
Obama's Former CTO, Harper Reed, Working On New Mobile Commerce App - 05/31/2013
Canadian Radio-television and Telecommunications Commission Fines Seven Organizations - 05/31/2013
YouTube Adds Slow Motion Feature to Video Editor - 05/31/2013
Alteva Launches UCaaS Solution Geared Towards Legal Firms - 05/30/2013
Apple Settles Water Damage Lawsuit for $53M - 05/30/2013
Twitter Wins Spam Lawsuit against TweetAdder - 05/30/2013
The City of Saluda Considers Hiring Transworld Systems - 05/29/2013
Addonics Technologies Adds AES 256-bit Hardware to Products - 05/29/2013
Christchurch Opens New Customer Service Center - 05/23/2013
Delta Air Lines Plans to Expand Minnesota Call Center - 05/23/2013
The University of Technology Sydney Plans To Deploy New SDN Network - 05/23/2013
Handheld Health Device Can Measure Your Vitals From Your Forehead - 05/23/2013
Apple Plans On Integrating Flickr, Vimeo into iOS 7? - 05/23/2013
Metaswitch Deploys MetaSphere Hosted Business Services Solution to Snap - 05/22/2013
Ixia Improves Call Center Reliability with New Contact Center Solution - 05/22/2013
Toshiba America Releases Call Manager, A BYOD Mobile Application - 05/21/2013
Motorola Solutions Releases Three Products Designed for Extreme Weather - 05/21/2013
SAP AG Partners with Mocana on New Security Application - 05/21/2013
Kohl's Moves Platform to Cloud with ININ's CaaS - 05/17/2013
iNEMI Releases New Roadmap Study - 05/16/2013
Genesys Launches Its Proactive Engagement Solution - 05/16/2013
iotum Announces Acquisition of Global Conferencing Partners - 05/15/2013
Visafone Donates Laptops To FCT Public Complaints Commission's Call Center - 05/15/2013

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