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White paper Title:

Voice Broadcasting and Outbound IVR: A Cost Effective Way to Get Your Message Heard


Company Name: Interact


Abstract:

In today's consumer driven marketplace, one of the basic principles of business is that a satisfied customer becomes a loyal customer. While many organizations rely on inbound feedback and phone calls from consumers to handle questions or complaints, proactive outbound information to consumers to keep them informed of new services, products, promotions, and policies can be an integral part in building stronger consumer relationships. This whitepaper will discuss the features and services offered with cloud-based voice broadcasting and outbound IVR solutions, and how they can be implemented by an organization to offer greater flexibility in providing high quality customer service, as well as provide a vehicle for alternative marketing campaigns to gain customer retention, along with lower than expected costs to immediately impact a company’s business.

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