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What is Workforce Management in the Cloud
Monet Software
9/3/2013 8:52:31 AM
This whitepaper provides an overview of the cloud-based software model and how it benefits call centers. It highlights the difference to the hosted and on-premise software models and also explains the key advantages and benefits regarding investment, implementation, operations and upgrades.

How to improve schedule adherence in your call center
Monet Software
9/3/2013 8:51:10 AM
One of the biggest challenges of running a call center is making sure that agents adhere to their schedules. Applying a strategic approach to improving adherence is crucial for contact centers struggling with rising costs, low service levels, and low customer satisfaction. This whitepaper summarizes five strategies to help boost agent adherence in your call center.

M2M Adoption Barometer
6/28/2013 1:50:29 PM
Specialist B2B research firm Circle Research surveyed 327 executives involved in setting M2M strategy for their organisations which operated in five key industries - automotive, energy & utilities, manufacturing, transport & logistics and retail - across Europe, Asia Pacific and the Americas. Our findings make one thing very clear: every organisation is treading its own path on the road to M2M, from initial strategy to final implementation. Some have already arrived; others are just starting out. But there are some clear trends in how the technology and its adoption are evolving.

M2M for business security : Connect and extend your site and asset security
6/19/2013 11:35:27 AM
Security is an industry in flux. While in many cases the core activities and tools haven't changed - CCTV for monitoring and alarms for perimeter protection, for instance - technology has evolved rapidly, creating new possibilities for securing businesses and their assets against theft, fire and other risks. Machine to machine (M2M) communications in particular has enabled a step change in functionality in three security applications: alarm systems, CCTV and asset tracking. This paper is specifically aimed at manufacturers and distributors of security equipment, but will also be relevant for enterprises with significant or specific in-house security needs.

SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
6/19/2013 11:22:23 AM
In this IDC White Paper, we discuss some of the key trends taking place in the enterprise mobility landscape today, such as consumerization of IT, the mobile application explosion, and cloud computing. We then explore how these paradigm shifts create opportunity while also driving the need for new technology solutions. Next we take a look at how SAP's mobile enterprise solutions map to these requirements and learn how various customers across the mobility ecosystem are leveraging SAP's mobile technology to meet their business objectives. Finally, we wrap up with essential guidance to help end users and partners develop a strategic plan.

What is Your Mobile Content Policy? A Checklist for Content Risk Mitigation
6/19/2013 11:15:54 AM
We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities. Our smartphones are becoming extensions of ourselves. With a world of content at our fingertips, we embed ourselves in a near constant stream of "conversations" and rich media including images, audio, video and voice.

SANS Whitepaper: Mobile Content and Document Management Best Practices and Decision Checklist
6/19/2013 11:12:34 AM
A typical executive will store her business group's budget, product road map, customer database, and dozens of presentations, Word docs, and spreadsheets on her mobile phone, tablet, or laptop. Accessing, sharing, and updating her mobile work content is status quo. That's how she and her peers stay productive. What she probably doesn't realize is that the business content she's taking into airports, client sites, doctor offices, restaurants, and home is a ticking time bomb.

Nastel - Transaction Tracking Within Messaging Infrastructure
4/26/2013 9:05:14 AM
A constellation of business requirements places new demands on IT professionals. The rapid speed with which the corporate operating environment moves has been well documented. Messaging middleware has transformed the way applications communicate and exchange information. Application integration has brought about significant advantages; however it has also brought about a need to track intangible, transient digital assets – business transactions. As the IT complexity grows, compliance and integration needs have also evolved.

Nastel - Running Multiple Versions and Taking Advantage of WebSphere MQ 7.1 and 7.5
4/26/2013 9:04:34 AM
Since IBM released two versions of WebSphere MQ in close proximity to each other, it is important to understand how to best utilize the benefits of both versions and how to get them to work together with previous versions. This white paper will give you a better understanding of how to get them to all get along.

In the Overview white paper, we discussed the key highlights of multiple version support for WebSphere MQ 7.1 and 7.5. In this paper, we are going to go into more detail. Let’s review the meaning of coexistence multiple installatioon. The key component is that you can install multiple versions of WebSphere MQ on the same server at the same time. This is something that you could not do in the past.

Nastel - Issues and Considerations in Deploying and Managing WebSphere MQ
4/26/2013 9:02:53 AM
WebSphere MQ was developed in the early 1990’s to fill a need in many applications for Asynchronous Application to Application Communication. This concept is still a primary requirement of many applications, including Service Oriented Architecture and Cloud computing. Much like email provides asynchronous communication between individuals, WebSphere MQ provided the ability for applications on disparate platforms to communicate easier than ever before, even across companies. Many applications were designed to leverage the wealth of data stored on legacy systems without needing to rewrite the interfaces to that data or to disperse it to multiple systems.

Nastel - Introduction to WebSphere MQ 7.1 and 7.5
4/26/2013 9:02:04 AM
Over 95% of the Fortune 1000 companies use WebSphere MQ for their messaging system. In fact, it is the most popular system for messaging across multiple platforms (85% market share). This paper reviews and summarizes the highlights of the recent releases of IBM’s WebSphere MQ 7.1 and 7.5. It is the first in a series of papers around the current changes in WebSphere MQ.

Nastel - Demystifying Middleware for DevOps
4/26/2013 9:01:10 AM
DevOps is a hot topic right now, and for good reason. Today’s application environments have become far too complex to deploy and manage with silo teams and stand-alone tools. Instead, they require coordination and collaboration across virtually all silos, and this is typically accomplished with teams of senior specialists with skill sets spanning Development and Operations. Tools play a key role in DevOps, as the right tools can be a bridge supplying a “common language” across teams with diverse skillsets and “technology languages.”

Nastel - A Unified View Across WebSphere DataPower and MQ, Solace and TIBCO Messaging
4/26/2013 9:00:16 AM
The complexity of one management system per messaging infrastructure is too costly and when these infrastructures are interconnected, the management systems become ineffective. These firms require one place to monitor, visualize and analyze the status of applications and services shared across the enterprise environment. However, the skill set required to manage each middleware technology is often different and a single business flow can traverse multiple different transports and support teams. This makes unified monitoring of messages across the infrastructure and the ability to track them and rapidly identify and correct problems anywhere in that flow an essential element in improving service and reducing cost—perhaps, even a necessity for survival

A Common Service Orchestration Platform for Unified Communications
Internet Telephony Magazine
4/10/2013 8:23:44 AM
In this whitepaper, you'll discover how carriers and VoIP resellers can order, manage, and fulfill inventory requests and extend service offerings upstream and downstream via one common interface.

The proliferation of IP and increased demand for unified communications (UC) across a variety of devices, coupled with service and application providers facing infrastructure and capital constraints, has evolved the way that the industry sources and fulfills IP-based voice and data applications along their supply and distribution channels.

Download this whitepaper now if you're seeking ways to better leverage IP and pull together a unified offering for sale or resale.

Learn how to achieve a ubiquitous manner of orchestrating voice and data applications; doing away with costly B/OSS system integrations or network discrepancies, and the complexity of sorting, matching and joining together disparate pieces of the product puzzle.

IBM SmartCloud Social Collaboration for Government
4/4/2013 11:13:00 AM
IBM® SmartCloud Social Collaboration for Government offers a rich suite of cloud-based social collaboration services designed to improve efficiency and productivity while decreasing costs. Hosted in a dedicated cloud environment, the suite features industry leading web-based email and instant messaging, collaboration, social networking and support for mobile devices. Such tools can help you facilitate a more productive workforce that makes better decisions faster.

In line with government policies and initiatives to lower cost while improving citizen services, IBM SmartCloud Social Collaboration for Government can enable you to reap the productivity benefits of collaboration capabilities without long-term commitment at reduced cost.

IBM SmartCloud Solutions: Software as a Service
4/4/2013 11:10:38 AM
IBM SmartCloud Solutions enables organizations to execute business processes, analytics and applications as a service, and then realize cloud benefits by accelerating the time to market of these solutions and the transformation they bring. These solutions enable clients to reduce risk and capital investment, as well as the burden on IT resources, with instant and ongoing scalability to help them stay one step ahead of the market.

IBM SmartCloud for Social Business Mobility
4/4/2013 11:08:33 AM
The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates and access to applications that embrace and cultivate the spirit of collaboration and community—both internally and externally—while delivering outstanding return for the time invested.

IBM SmartCloud Engage Security
4/4/2013 11:04:50 AM
SmartCloud Engage is an integrated suite of collaboration tools that combine your business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. SmartCloud Engage provides essential collaboration services, leveraging IBM’s unique position as a world-renowned security leader and trusted partner.

Security is a competitive differentiator for SmartCloud Engage. SmartCloud Engage business-ready security is based on a deep understanding of security and privacy best practices in IBM. Our security controls provide privacy and controlled authorization to sensitive information while enabling business operations. Engage protects our customers’ information through governance, tools, technology, techniques, and personnel.

The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
4/4/2013 11:03:05 AM
In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft,, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.

Social Business in the Cloud
4/4/2013 11:01:13 AM
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.

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