White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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5 most common mistakes people make when selecting a business phone system.
2/26/2013 11:46:10 AM
The phone allows your business to flourish. It's your lifeline to the outside world and is critical to the image you project to customers. You need to ensure that the system you choose is reliable and adaptable to the changing needs of your growing business. This white paper outlines the 5 most common mistakes people make when selecting a business phone system. Find out how you can avoid making these mistakes.
TRUSTe recognized RingCentral’s cloud-based business phone system as a top option.
2/26/2013 11:44:43 AM
TRUSTe, a leading online privacy provider, was in the process of moving offices and in search for a hosted phone system. This case study examines how TRUSTe recognized RingCentral's cloud-based business phone system as a top option. Find out how TRUSTe is now able to manage the system from anywhere and is experiencing 50% time savings.
Benefits of adopting cloud-based telephony over on-premise solutions.
2/26/2013 11:43:02 AM
Have you thought about using a cloud-based solution for your business? Many businesses are now choosing cloud-based solutions due to greater flexibility, lower operating costs and ease of implementation. Read on to learn about one management company's move to a cloud-based phone system and the benefits that were gained.
The Broadening of Contact Center Horizons
2/26/2013 9:56:19 AM
Savvy executives recognize that effectively utilizing their contact center technology and human resources can mean the difference between being a market leader and just being one of the pack. In this paper, The Broadening of Contact Center Horizons, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
When Machines Talk to Machines: M2M deployment can make your business systems smarter
2/19/2013 4:22:10 PM
This paper explores the rapid emergence of M2M technologies, the factors that are driving the rapid adoption of M2M, potential implementation challenges and key considerations, and the key areas in which businesses and organizations can take advantage of M2M to make better and more effective decisions more rapidly.
Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
2/6/2013 2:55:34 PM
Call recording and speech analytics applications help businesses gain and maintain an edge by delving deeper into the key challenges faced by contact centers and customer service departments (both in-house and outsourced).
Read how companies can create customizable content searches that automatically monitor audio recordings of conversations and provide access to invaluable information contained within customer interactions. Learn how to use this knowledge to achieve business goals of increased customer satisfaction, added revenue, quality compliance and greater workplace efficiency.
Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps
2/6/2013 2:54:17 PM
Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood, and which traditional call recording alone cannot provide. Read how companies are accessing in-depth business intelligence contained within these daily conversations using advanced, cloud-based call recording and speech analytics technology to gain direct insight into their customers’ experiences to:
1. Improve the customer experience
2. Optimize internal processes
3. Identify cost saving opportunities
4. Collect competitive and market intelligence
Benefitting from Call Recording & Screen Capture And Avoiding Added PCI Compliance Requirements
1/24/2013 5:04:08 PM
There’s certainly value for call and screen capture recordings. Using recordings so contact center agents and their managers can review them for training, improved efficiency, resolving customer issues and documenting legal compliance. But PCI compliance rules make these processes much trickier when credit card numbers are recorded.
Learn more about one solution that meets PCI requirements and still get the business value out of call recordings. Download this supplement from CUSTOMER now.
Salesforce Service Cloud Helps Businesses Transform the Customer Experience
1/23/2013 3:17:47 PM
How the Service Cloud is changing the game in customer service.
When customer complaints and company responses are publicly visible in social media, every service interaction can influence the overall perception of your brand. That can be problematic, but it’s also a chance to tell the world that you care about your customers.
From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer service.
Social media moves fast. Download “Salesforce Service Cloud Helps Businesses Transform the Customer Experience” to learn how to keep up.
Cloudy with a Chance of Insight: An ISV’s Guide to Customer Usage Data Collection and Analysis in the Cloud
1/14/2013 3:07:44 PM
Mining customer usage data to improve software offerings has long been a practice among ISVs – but doing it in the cloud comes with its own unique challenges. This paper focuses on SaaS growth and the challenges of gathering customer insight. ISVs will learn what data to harvest and analyze to get the best business value for further improving their solutions. In the cloud, usage data is used for business intelligence, but is also vital for supporting business critical processes, such as billing. Therefore, it’s essential that cloud service providers are able to easily track, organize, and report on service usage.
Boost Your Customer’s Experience
1/9/2013 11:49:58 AM
Does your IVR lack the ability to understand your callers. Are your callers are frustrated with your automated system before they even use it due to an poor track record and a lack of innovation in traditional automated speech recognition?
If your IVR has a bad rap, download this supplement from TMC’s CUSTOMER Magazine, “It’s Time to Accept Responsibility for Your IVR” and learn how you can improve your customer’s experience.
Network-Attached Storage in the Public Cloud
1/8/2013 3:53:42 PM
In this paper, after reviewing the key requirements for an enterprise-grade cloud storage system, we introduce Red Hat Storage Server and review the architectural characteristics that make it the storage system of choice for enterprise users. We conclude with a case study exploring the real-word experiences of Intelitek, a manufacturer of high-tech educational products that successfully deployed Red Hat Storage Server for Public Cloud within AWS to meet the time-sensitive demands of its customer base.
Hybrid Cloud Storage: Getting the Best of Two Worlds
1/8/2013 3:52:41 PM
In January 2012, Aberdeen surveyed 106 enterprises spanning various sectors about how they're dealing with high-growth storage. This report looks at each component of hybrid cloud storage, as users of this new technology will be able to choose where to locate their data: on-premise with scale-out NAS or in the public cloud.
Economics of Scale-Out Storage
1/8/2013 3:50:23 PM
Scale-out storage technologies have rapidly gained popularity over the past several years, successfully crossing the chasm from niche technology to mainstream enterprise solution. As this shift occurs, an increasing number of enterprises are seeking to understand the advantages of the newer technology when it comes to the storage of exploding amounts of unstructured data.
Introduction to Red Hat Storage Architecture
1/8/2013 3:48:48 PM
Over the past ten years, enterprises have seen enormous gains in scalability, flexibility, and affordability as they migrated from proprietary, monolithic server architectures to architectures that are virtualized, open source, standardized, and commoditized. Unfortunately, storage has not kept pace with computing. The proprietary, monolithic, and scale-up solu- tions that dominate the storage industry today do not deliver the scalability, flexibility, and economics that modern datacenter and cloud computing environments need in a hyper-growth, virtualized, and increasingly cloud-based world.
Your Gateway to a better 2013
Internet Telephony Magazine
1/3/2013 2:53:11 PM
Learn how your company can adapt to and embrace the latest in networking technology and communications capabilities without heavy upfront costs.
Sangoma delivers gateways and transcoding devices that enable traditional service providers to better compete with the cablecos and mobile broadband providers of the world.
On the enterprise side, Sangoma is helping businesses more easily and affordably adopt the popular Microsoft Lync unified communications platform by providing them with integrated PSTN gateways and their new Lync Express, the only all-in-one Lync Server appliance with a built-in VoIP gateway.
See how your business can get the latest and greatest technologies… without breaking the bank. Download this supplement from INTERNET TELEPHONY now.
Why You Need an Intelligent File Transfer Solution
12/12/2012 9:57:17 AM
Email is the default file transport system in most organizations: an Osterman Research survey found that nearly one-third of emails contain attachments and 95% of the information that flows through email systems in the typical organization is