White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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Alcatel-Lucent 9360 Small Cell Solution for the Home
6/10/2014 4:49:09 PM
The Alcatel-Lucent 9360 Small Cell solution for the home (9360 SCH) cost-effectively extends W-CDMA capacity and coverage to residences while offloading traffic from the operator’s network, effectively increasing total network capacity.
SDN Analytics for DDOS Mitigation
6/10/2014 4:48:23 PM
SOLVING REAL WORLD ENTERPRISE PROBLEMS TODAY
The rapid growth in data consumption, smart devices and applications is putting pressure on IT infrastructure and its security. A distributed denial-of-service (DDoS) attack is an attempt to make a machine or network resource unavailable to its intended users.
Alcatel-Lucent SDN Elephant Flow Marking Application Note
6/10/2014 4:47:34 PM
AN INHERENT, SCALABLE SOLUTION FOR THE ENTERPRISE
Rapid adoption of smart devices and the demand to make applications available from anywhere anytime are changing the Enterprise datacenter consumption model.
Gartner Emerging Technology Analysis: Software Licensing & Entitlement Management is the Key to Monetizing the Internet of Things
6/2/2014 11:23:27 AM
The Key to Monetizing the Internet of Things
Simply selling more device units will not result in the massive spike in profits manufacturers are hoping for as they make a play to compete in the Internet of Things (IoT). This is the conclusion of the new Gartner Emerging Technology Analysis Report, Software Licensing & Entitlement Management is the Key to Monetizing the Internet of Things.
According to the report, manufacturers will have to reinvent their business models to profit from the Internet of Things. In addition to selling more Internet-connected devices, businesses will also have to figure out how to make money from the software they develop that flexibly configures their devices and powers functionality - and they'll also have to leverage software licensing and entitlement management as the mechanism to capture those additional revenues.
More Products, More Services, More Revenue
- Less Costs
Licensing and entitlement management technology serves as the key mechanism that enables manufacturers to protect and monetize the embedded intellectual property running as software on these connected devices or the external software applications associated with them.
Read this report for other key findings and recommendations, including:
- Defining the Internet of Things
- Applying licensing to the Internet of Things
- Licensing and entitlement management-components, models and meters
- Licensing lifecycle management and the relationship of entitlement management to licensing
- Usage-based licensing models
- Technology adoption and impact
- Actions to take now and within the next 12-18 months
Beaufort Memorial Case Study
5/28/2014 3:51:58 PM
Learn how Beaufort Memorial was able to replace pagers and eliminate their costs in several of their hospital departments with the mobility and communications capabilities of Imprivata Cortext. More than 200 clinicians at Beaufort Memorial are using Imprivata Cortext to streamline clinical workflows and coordinate more efficiently, while safeguarding PHI and ensuring HIPAA compliance.
5/28/2014 3:51:02 PM
The risks associated with sending Electronic Protected Health Information (ePHI) via unencrypted text messaging are significant. This whitepaper provides a detailed overview of the HIPAA Omnibus Rule, including HITECH Meaningful Use mandates, as it pertains to secure texting messaging of ePHI. It also covers best practices for instituting a secure text messaging policy within your healthcare organization and a vendor comparison checklist for meeting security, administrative, security and vendor requirements.
Are you Ready for 2020?
5/28/2014 12:14:59 PM
In 2020, it's predicted that over 30 billion things will be connected. For contact centers, this means incoming data will increase dramatically. Ways to manage this data, including, multi-channel capabilities and analytics are going to be a must as customers connect with you in a variety of new and different ways. As data levels increase, so will customer expectations. Are you ready for 2020?
Innovating in the Contact Center: Why Settle for Good When You Can Be Better?
5/28/2014 12:12:48 PM
Being innovative isn't just about finding and implementing new technology, it's about making processes already in place better. As customers continue to voice their opinion or reach out for help in various ways, you must be able to anticipate the medium they choose to proactively analyze incoming data. The ability to predict what your customers really want will keep them coming back. In this white paper, Brad Snedeker, Innovation Center Manager at Calabrio, explains the importance of having a vision and finding innovative solutions in your contact center. If you don't have an innovative way to capture and use all the data generated by your contact center, chances are, your customer service goals are not being met.
Enhancing Mobile Development with Klocwork Checkers for Android
5/20/2014 5:08:33 PM
Over half of all smartphones sold today use Android, and it's a popular choice for embedded systems. Developers in various parts of the Android stack have unique security and error detection needs - areas where static code analysis can help. While many analysis tools fail to understand the Android stack, Klocwork has a knowledge base of every function call in the platform, helping developers produce more secure code with fewer defects. This white paper explains these checkers using real code examples.
Challenging Some the Myths About Static Code Analysis
5/20/2014 5:07:07 PM
Static code analysis is the analysis of whole-program source code without actually executing the program. It has many benefits - fewer defects, faster delivery times, better standards compliance - but a number of interpretations and misconceptions about the technology have emerged over time. This white paper addresses some of the myths associated with SCA and provides examples of how it provides you, the developer, with real value.
TantaComm has a "Fresh Message" for the Contact Center Marketplace
5/19/2014 2:40:44 PM
Contact centers are demanding more flexibility, higher value and better responsiveness. With a 98 percent annual customer retention rate, TantaComm is exceeding customer expectations with their industrial strength interaction recording and quality management solutions. TantaComm's approach is to provide customers more flexibility in how they do business today as well as in the choices they will need to make in the future.
Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service
5/19/2014 2:38:38 PM
According to Dimension Data's 2013/2014 Contact Center Benchmark report, attrition is up 26% from the previous year. Contact center agents often leave their positions due to inflexibility with their work schedules. Solving this challenge is the objective of the latest WorkFlex offering - Intelligent Agent Self-Service.
A One-Stop Shop to Flexibly Address Any Customer Interaction Requirement
5/18/2014 8:54:23 PM
Traditionally, when selecting business applications, organizations feel restricted to a deployment model or deployment configuration, which often leads to them making compromises on features and functionality.
What should matter the most is delivering the results your business, and its customers, require - and doing so without having to worry about how the business applications are deployed.
Q&A Session with AT&T's Mike Troiano
5/18/2014 8:53:07 PM
There are more than 16 million - and growing - wirelessly connected machines on the AT&T network. That's more than any other U.S. carrier. Over the past few years, AT&T has been the U.S. cellular M2M market share leader with nearly half of all connected devices. In this Q&A you will learn how AT&T is working to deliver solutions that enable customers to benefit from M2M, the Internet of Things and big data.
Increasing Sales Opportunity Through Marketing Compliance
5/18/2014 8:51:35 PM
List scrubbing is often used in an attempt to remain compliant with marketing regulations. However, this process does not cover the myriad of compliance laws and often unnecessarily suppresses contacts 20 - 60% of the time. In this Strategic Solutions Series you will learn how the cloud is enabling companies to remain compliant and increase sales.
Benchmarking Can Be Hazardous to Your Operation's Health!
4/30/2014 3:32:07 PM
Your contact center relies on benchmarking performance to assess and strategize key business objectives. But, is your organization falling victim to benchmarking hazards? In this whitepaper, Mark Miller, senior director of contact center solutions at J.D. Power, explains benchmarking hazards to avoid and tips to improve your benchmarking strategies. These true benchmarks can help an organization reach targets and maintain a culture of ongoing improvement.
Certification - Great Programs Help Your Brand; Bad Ones Can Hurt
4/4/2014 9:50:58 AM
Herb Williams-Dalgart, senior director of certification and performance improvement at J.D. Power, spoke with CUSTOMER magazine to help us understand the benefits and challenges organizations might face when pursuing a certification program. For certification programs to be successful they should enable organizations to build and support a culture of excellence, highlight performance efforts, and ensure key standards are consistently met.
In this white paper, Herb outlines the main elements of a great certification program, reasons not to pursue a certification and the pitfalls of being unprepared prior to the process.
HigherGround Can Take Your Contact Center to New Heights
4/3/2014 4:46:08 PM
Technology can be a great help in making a contact center more efficient and effective. With the right tools and the right people, contact centers can focus on providing superior customer service and meeting business goals. HigherGround seeks to enable contact center efficiency with its call recording and advanced dashboard solutions.
In this Strategic Solutions white paper you will learn about HigherGround's call recording solution, Calibre, and the advanced dashboard, Calibre Analytics Dashboard. Both solutions are very user-friendly and easily customizable.
Applying Social Business: The Repeatable Patterns that Improve Business Processes and Provide Return
4/3/2014 4:07:43 PM
A shift of power in commercial relationships from producers and sellers to buyers has changed marketplace and leadership thinking toward greater collaboration with customers, partners and employees. Fortunately, new capabilities in technology and business practices can help organizations adapt and harness these marketplace dynamics. Social business can be combined with mobility and cloud to:
Enable organizations to innovate and execute faster
Better understand and serve their customers
Empower a more engaged workforce
Read this white paper for more information about seven examples of repeatable approaches for using social business practices and capabilities to impact your business, to create competitive advantage and to gain identifiable and measurable ROI.