White Paper Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified searchcriteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.
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Nastel - A Unified View Across WebSphere DataPower and MQ, Solace and TIBCO Messaging
4/26/2013 9:00:16 AM
The complexity of one management system per messaging infrastructure is too costly and when these infrastructures are interconnected, the management systems become ineffective. These firms require one place to monitor, visualize and analyze the status of applications and services shared across the enterprise environment. However, the skill set required to manage each middleware technology is often different and a single business flow can traverse multiple different transports and support teams. This makes unified monitoring of messages across the infrastructure and the ability to track them and rapidly identify and correct problems anywhere in that flow an essential element in improving service and reducing cost—perhaps, even a necessity for survival
A Common Service Orchestration Platform for Unified Communications
Internet Telephony Magazine
4/10/2013 8:23:44 AM
In this whitepaper, you'll discover how carriers and VoIP resellers can order, manage, and fulfill inventory requests and extend service offerings upstream and downstream via one common interface.
The proliferation of IP and increased demand for unified communications (UC) across a variety of devices, coupled with service and application providers facing infrastructure and capital constraints, has evolved the way that the industry sources and fulfills IP-based voice and data applications along their supply and distribution channels.
Download this whitepaper now if you're seeking ways to better leverage IP and pull together a unified offering for sale or resale.
Learn how to achieve a ubiquitous manner of orchestrating voice and data applications; doing away with costly B/OSS system integrations or network discrepancies, and the complexity of sorting, matching and joining together disparate pieces of the product puzzle.
IBM SmartCloud Social Collaboration for Government
4/4/2013 11:13:00 AM
IBM® SmartCloud Social Collaboration for Government offers a rich suite of cloud-based social collaboration services designed to improve efficiency and productivity while decreasing costs. Hosted in a dedicated cloud environment, the suite features industry leading web-based email and instant messaging, collaboration, social networking and support for mobile devices. Such tools can help you facilitate a more productive workforce that makes better decisions faster.
In line with government policies and initiatives to lower cost while improving citizen services, IBM SmartCloud Social Collaboration for Government can enable you to reap the productivity benefits of collaboration capabilities without long-term commitment at reduced cost.
IBM SmartCloud Solutions: Software as a Service
4/4/2013 11:10:38 AM
IBM SmartCloud Solutions enables organizations to execute business processes, analytics and applications as a service, and then realize cloud benefits by accelerating the time to market of these solutions and the transformation they bring. These solutions enable clients to reduce risk and capital investment, as well as the burden on IT resources, with instant and ongoing scalability to help them stay one step ahead of the market.
IBM SmartCloud for Social Business Mobility
4/4/2013 11:08:33 AM
The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates and access to applications that embrace and cultivate the spirit of collaboration and community—both internally and externally—while delivering outstanding return for the time invested.
IBM SmartCloud Engage Security
4/4/2013 11:04:50 AM
SmartCloud Engage is an integrated suite of collaboration tools that combine your business social network with web conferencing and collaboration capabilities, like file storing and sharing, instant messaging and activity management. SmartCloud Engage provides essential collaboration services, leveraging IBM’s unique position as a world-renowned security leader and trusted partner.
Security is a competitive differentiator for SmartCloud Engage. SmartCloud Engage business-ready security is based on a deep understanding of security and privacy best practices in IBM. Our security controls provide privacy and controlled authorization to sensitive information while enabling business operations. Engage protects our customers’ information through governance, tools, technology, techniques, and personnel.
The Forrester Wave™: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012
4/4/2013 11:03:05 AM
In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers — Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services.
Social Business in the Cloud
4/4/2013 11:01:13 AM
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify, speed up and enhance interactions in practically all areas of the business.
M2M for Industrial Remote Asset Monitoring
4/4/2013 8:56:26 AM
This paper explores how M2M can change how companies manage and maintain widely distributed industrial equipment, resulting in better equipment uptime, dramatically lower servicing costs, and even the ability to offer entirely new commercial and pricing models. This paper is intended for industrial equipment manufacturers that service the equipment they sell, but it’s also relevant for any organisation that has an extensive estate of equipment to maintain.
Real-time Data from Remote Machines
4/4/2013 8:54:26 AM
The potential of M2M communications is almost unlimited: applications include fleet and asset tracking; smart metering; industrial, building and home automation; improved security, and more. This paper explores the key business drivers behind M2M wireless communications ,the different hardware, software and communications elements involved, and describes how to introduce M2M technology effectively on a global scale.
5 most common mistakes people make when selecting a business phone system.
2/26/2013 11:46:10 AM
The phone allows your business to flourish. It's your lifeline to the outside world and is critical to the image you project to customers. You need to ensure that the system you choose is reliable and adaptable to the changing needs of your growing business. This white paper outlines the 5 most common mistakes people make when selecting a business phone system. Find out how you can avoid making these mistakes.
TRUSTe recognized RingCentral’s cloud-based business phone system as a top option.
2/26/2013 11:44:43 AM
TRUSTe, a leading online privacy provider, was in the process of moving offices and in search for a hosted phone system. This case study examines how TRUSTe recognized RingCentral's cloud-based business phone system as a top option. Find out how TRUSTe is now able to manage the system from anywhere and is experiencing 50% time savings.
Benefits of adopting cloud-based telephony over on-premise solutions.
2/26/2013 11:43:02 AM
Have you thought about using a cloud-based solution for your business? Many businesses are now choosing cloud-based solutions due to greater flexibility, lower operating costs and ease of implementation. Read on to learn about one management company's move to a cloud-based phone system and the benefits that were gained.
The Broadening of Contact Center Horizons
2/26/2013 9:56:19 AM
Savvy executives recognize that effectively utilizing their contact center technology and human resources can mean the difference between being a market leader and just being one of the pack. In this paper, The Broadening of Contact Center Horizons, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
When Machines Talk to Machines: M2M deployment can make your business systems smarter
2/19/2013 4:22:10 PM
This paper explores the rapid emergence of M2M technologies, the factors that are driving the rapid adoption of M2M, potential implementation challenges and key considerations, and the key areas in which businesses and organizations can take advantage of M2M to make better and more effective decisions more rapidly.
Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
2/6/2013 2:55:34 PM
Call recording and speech analytics applications help businesses gain and maintain an edge by delving deeper into the key challenges faced by contact centers and customer service departments (both in-house and outsourced).
Read how companies can create customizable content searches that automatically monitor audio recordings of conversations and provide access to invaluable information contained within customer interactions. Learn how to use this knowledge to achieve business goals of increased customer satisfaction, added revenue, quality compliance and greater workplace efficiency.
Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps
2/6/2013 2:54:17 PM
Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood, and which traditional call recording alone cannot provide. Read how companies are accessing in-depth business intelligence contained within these daily conversations using advanced, cloud-based call recording and speech analytics technology to gain direct insight into their customers’ experiences to:
1. Improve the customer experience
2. Optimize internal processes
3. Identify cost saving opportunities
4. Collect competitive and market intelligence
Your Gateway to a better 2013
Internet Telephony Magazine
1/3/2013 2:53:11 PM
Learn how your company can adapt to and embrace the latest in networking technology and communications capabilities without heavy upfront costs.
Sangoma delivers gateways and transcoding devices that enable traditional service providers to better compete with the cablecos and mobile broadband providers of the world.
On the enterprise side, Sangoma is helping businesses more easily and affordably adopt the popular Microsoft Lync unified communications platform by providing them with integrated PSTN gateways and their new Lync Express, the only all-in-one Lync Server appliance with a built-in VoIP gateway.
See how your business can get the latest and greatest technologies… without breaking the bank. Download this supplement from INTERNET TELEPHONY now.