White Paper Library
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Next-Generation Service Assurance in Network Of Clouds
9/3/2014 5:58:54 PM
Traditional service assurance in a data center is mainly focused on collecting fault and performance events from different compute, storage and network elements to manage service quality. With the emergence of SDN, NFV and network of clouds, it is apparent that traditional service assurance framework needs to be reworked to meet the demands of next-generation data centers. This whitepaper discusses key aspects of an orchestrator that enables next-generation service assurance in a network of cloud setup.
Mobile Test Automation Best Practices
9/3/2014 5:58:15 PM
Enterprises face a variety of challenges in taking mobile applications to the market because of complex mobile ecosystem. This comprises a multitude of varying parameters, such as mobile devices, operating systems (OS), browsers, applications, chipsets and software running on networks. This whitepaper discusses the challenges faced in testing mobile applications, test automation that can overcome these challenges and strategies and best practices that can maximize the ROI achieved by automating the testing process.
Next-Generation Technical Support
9/3/2014 5:57:14 PM
Communication technologies are continually evolving and co-existence of multiple technologies and multiple vendors have made networks increasingly complex and expensive to manage. This coupled with fierce competition has now made technical support a highly critical aspect that impacts customer satisfaction, and hence customer loyalty.
Support models have moved beyond simple network monitoring to a more proactive approach that helps in optimizing efficiency, and improving customer experience by predicting, identifying, and fixing problems before they arise. The next generation technical support whitepaper provides insights into how these next generation support models can be used to reduce risk and enhance customer satisfaction.
Implementing Integrated Multi-Technology Networks
9/3/2014 5:56:18 PM
Heterogeneous Networks comprising base stations of varying form factors in a layered architecture are imperative to optimize coverage and capacity. Capacity and coverage can be further augmented by providing the consumers with an alternate channel for data by leveraging ubiquitous WiFi.
Small cells are a critical component of these heterogeneous networks that provide multiple benefits including coverage and capacity optimization, enhancement of user experience and data offloading for reducing the load on core networks. Multi-mode small cells provide the further benefit of supporting LTE, 3G and Wi-Fi using just once device.
This whitepaper provides insights into the benefits of HetNets and the various implications involved in deploying small cells. It discusses the various aspects to be considered while deploying small cell such as powers supply, backhaul, timing, antenna etc. It also discusses the benefits of WiFi offloading and ways to implement automatic network selection and automatic authentication.
Aricent played a key role in developing the first 3G small cell. We provide a comprehensive suite of standards compliant small cell software enablers to help Communication Equipment Providers (CEPs) rapidly develop small cell access points and gateways. These frameworks have been optimized on leading hardware platforms to help reduce complexity and risk. We also provide multi-mode small cell software that can support LTE, 3G and WiFi simultaneously or in any combination thereof.
Realizing OpenFlow Switches for Implementing Software-Defined Networks (SDN)
9/3/2014 5:53:47 PM
Software-Defined Networking (SDN) is being leveraged extensively to simplify management of complex heterogeneous networks and realize unprecedented CAPEX and OPEX savings. OpenFlow is one of the most popular protocols for the implementation and management of SDN.
Click here to download a whitepaper that provides insights on how you can leverage Aricent’s OpenFlow software enablers to build pure or hybrid OpenFlow networking equipment. These enablers can help reduce development costs by up to 80% and time to market by up to 85% as compared to grounds-up development.
This whitepaper also explores how OpenFlow software enablers can be leveraged to build OpenFlow switches for deployment across campus, datacenter, enterprise and service-provider networks.
Aricent is a leading provider of comprehensive software enablers and product engineering services for SDN and OpenFlow. Our portfolio of SDN software enablers includes OpenFlow Client, Hybrid Routing and Switching Framework, Fast Path Framework, OpenFlow Test Automation Framework (OF TAF) and SDN Controller Applications.
When Customer Service Goes Social
Impact Learning Systems
9/3/2014 5:27:17 PM
Is social media a trend, or is it here to stay? Should you be incorporating social media into your customer service strategy? In this informative presentation, Impact Learning System discusses the research behind social media and customer service. It gives insightful pointers on which social media channels are most effective, and discusses how you can build an effective customer service social media strategy that your customers will benefit from.
Training Secrets of Effective Organizations
Impact Learning Systems
9/3/2014 5:26:43 PM
Training in organizations is only as effective as the before, during, and follow-up initiatives that support the training materials. In this presentation, learn how to make training more effective by creating a supporting plan that prepares employees for the training, and that reinforces the training curriculum. Additionally, you’ll get insights into how adults learn most effectively, and you’ll learn how to make training engaging and fun for your employees.
It Starts with Reliable Quality Interaction Recording
9/2/2014 1:24:18 PM
Interaction recording is the first step in the process to evaluate and improve customer service, increase quality, optimize a workforce, or ensure regulation compliance. However, in most cases it is the least discussed product when contact centers are considering workforce optimization solutions.
The Power of One: Vodafone Pulls It All Together to Make M2M Work
8/26/2014 2:38:19 PM
M2M is one of Vodafone’s key strategic growth initiatives, through which it delivers end-to-end M2M solutions including connectivity, integrated terminals, and applications in partnership with more than 50 M2M ecosystem partners.
M2M Evolution recently interviewed Andrew Morawski, Head of M2M Americas at Vodafone, about Vodafone’s effort to accelerate M2M adoptions, to learn more.
The GetWireless Advantage
8/26/2014 2:36:20 PM
GetWireless is a value-added distributor of cellular-based solutions. It prides itself on its experience, integrity, and knowledge, all of which the company says enables it to provide an unmatched level of customer service. M2M Evolution magazine recently spoke with GetWireless CEO Brian Taney to get the details.
9 Essential Productivity Tools for Inside Sales Teams
8/26/2014 2:34:40 PM
Improving inside sales efficiencies allows companies to better manage, nurture and convert leads while improving productivity and ROI.
Today, inside sales success requires a software-based platform that:
• Simplifies how inside sales teams work and collaborate
• Makes it easier for sales managers to set goals, track results and make informed decisions.
Download this complimentary report from VanillaSoft to discover nine essential tools that Inside Sales teams need in order to improve productivity and take inside sales efforts to the next level.
4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry
8/26/2014 2:31:43 PM
Inside sales is reportedly growing 300% faster than outside sales. Companies looking to leverage inside sales teams to their fullest require lead management platforms instead of traditional, list-based CRM systems. This complimentary report from VanillaSoft reviews the ways that a queue-based lead management solution provides a competitive advantage to inside sales organizations compared to those using list-based systems.
Download this white paper to learn how inside sales leaders are improving productivity, list penetration, management control, and speed to lead with queue-based lead management solutions.
3 Essentials Guide to the 21st Century Conference Room
8/22/2014 12:54:25 PM
The huddle room is the heart of any office. It's where collaboration happens and where great ideas are formed. So equipping the meeting space for optimal performance is important. But what's essential, and what's optional? How can you outfit your huddle room now, so that it won't need an upgrade next year? And how do you do this on a tight budget?
The Five Pitfalls to Avoid Before Implementing BPM Software
8/15/2014 1:58:47 PM
5 pitfalls to keep in mind before implementing BPM software - One: Adaptability is highly important for the success of any new system. Two: Choose a user friendly system to avoid getting employees frustrated by a complicated structure. Three: Don't allow hard coded solutions to delay your goals. Four: Training resources need to be easy to learn to avoid user acceptance to drop. Five: Avoid purchasing a product that lacks richness in functionality.
Smart Mobile Apps Empower Business Executives on the Go
8/6/2014 9:39:36 AM
This white paper describes three executives and their challenges in the modern and mobile workplace when using email and excel files for project management. These executives needed an agile technology solution to improve collaboration, speed up decision making, and enable mobile workers. The business solution includes a flexible BPM solution and fully tailored mobile apps that drive significantly improved accuracy, productivity and compliance.
How a Security Operations Center Can Support IT Governance
7/25/2014 6:17:53 AM
All companies have a need for a Security Operations Center (SOC) to be run in an efficient and proper manner. These duties include everything from the general best practices to the allocation of resources within certain job functions. This paper investigates the five domains of IT Governance associated with a SOC and how those domains have sub domains which delve deeper into the actual roles. As the IT world changes so do the responsibilities of a SOC, as a result the creation of SOC 2.0 is changing what work gets done and how it is performed.
Tighten Up the Supply Chain and Reduce Costs with SAP® Inventory Manager
7/22/2014 3:57:04 PM
With the SAP® Inventory Manager mobile app, warehouse clerks, maintenance engineers, and field service technicians alike can be confident of having the mission-critical parts, tools, and materials they need to get the job done. Speed up cycle counts, transfers, issues, and receipts, and keep a handle on your carrying costs.
Optimizing Fiori for Mobile Users
7/22/2014 3:50:17 PM
SAP Fiori is the New User Experience (UX) for SAP® Software. SAP Fiori Brilliantly Provides the User Experience Foundation for Every Type of User. We Are Introducing an Option for Our Customers to Enjoy SAP Fiori with a Premium Mobile App Experience.
5 Things Every Workplace Should Consider As They Cope With Enterprise Mobility
7/22/2014 3:45:43 PM
BYOD - Bring Your Own Device - is currently one of the most frequently discussed issues in enterprise mobility. Although often used as a synonym for The Consumerization of Information Technology, BYOD and CoIT are two distinct, albeit highly overlapping trends.
This document is meant to provide organizations an alternate approach - through five simple steps - for developing a holistic end-to-end mobile strategy that embraces the undeniable benefits of CoIT to employees all-the-while mitigating the risks and concerns IT departments have from allowing employees to bring their own devices into the workplace.
Secure Mobile Devices, Apps, and Content with Cloud-Based Management Solutions
7/21/2014 3:30:25 PM
Manage enterprise mobility and cost effectively with cloud-based solutions from the SAP® Mobile Secure portfolio. Solutions include the SAP Afaria® mobile device management solution, the SAP Mobile App Protection solution by Mocana for Mobile App security, and the SAP Mobile Documents solution for secure mobile content. This comprehensive offering gives you the power to manage your mobile workforce without the complexity and expense of an on-premise installation.