White Paper Library
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Customer Focus: An Interview with Smart Metering Systems PLC
1/14/2015 3:19:19 PM
Smart Metering Systems PLC is the leading independent provider of connections, metering, and automated meter reading services to industry and major utility companies in the U.K. In 2009, SMS made a strategic decision to transform its business from a customer service organization to a customer experience business. At the same time SMS introduced smart meter technology and data management services to its customer base, providing a valuable additional service at a very competitive price point.
In this Strategic Solutions Series, you will hear their success story.
Vodafone Helps to Keep Lively Subscribers Connected
1/14/2015 3:18:19 PM
Lively, a company which offers a solution to aide senior citizens to live independently, offers customers sensors which track movement and an emergency alert watch. The sensors measure movement and can be placed on a multitude of surfaces to provide remote parties visibility into the daily activities of the senior citizens. Additionally, the emergency alert watch deliv¬ers superior functionality in a more attractive form factor, which increases the use of such devices
Ensuring these solutions work and that the connectivity to support them is affordable, available, and reliable is of key importance. That’s why Lively chose Vodafone’s machine-to-machine technology.
Altair Semiconductor Addresses IoT with LTE-Specific Solutions
1/14/2015 3:17:06 PM
Altair Semiconductor, a chipset company that has been in business for a decade, offers LTE-only chipsets. This year the company aims to disrupt the M2M/IoT space with the introduction of an optimized LTE-only chipset. This second-generation LTE chipset, called FourGee-3800/6300, sets the industry benchmark for perfor¬mance/cost and power consumption.
Understanding Your Customers to Differentiate & Grow Your Business
12/8/2014 11:55:09 AM
Customer experience is a hot topic these days. But ensuring a positive customer experience that fuses with the goals of your organization is about more than just pledging to be more customer focused. It requires employing processes and systems that enable your customer support staff to actually understand the needs of customers rather than just addressing their needs in a one-off fashion, and to be able to respond to those requirements in the most effective way possible.
Taking Your Organization to the Next Level: Contact Center Performance Management
12/8/2014 11:53:19 AM
You’ve invested in the best leadership, technologies, and human capital sourcing and development partners available to formulate and perfect the secret sauce that makes your enterprise exceptional and successful. Now you can gain even more value from these investments by consistently communicating your message and measuring the performance across your organization via contact center performance management.
Bank on It: Neustar Helps Companies Reduce Risk with Verification Solutions
12/8/2014 11:50:54 AM
Businesses that don’t already have efforts in place to address the Telephone Consumer Protection Act would do well to begin exploring their options on this front as soon as possible. And, given various legal interpretations of TCPA to date, and the risk of very large statutory damages, taking a conservative approach to TCPA is probably the best course of action.
The New Help Desk: TeamSupport Enables Businesses to Better Understand Their Customers
12/8/2014 11:49:32 AM
TeamSupport is a fully hosted cloud-based help desk solution that solves a fundamental problem that most support systems don’t: helping businesses better understand their customers.
Robert C. Johnson, president and CEO of TeamSupport LLC, explains it does that by delivering a suite of tools that provide insights into how customers interact with your company. CUSTOMER magazine recently interviewed Johnson to learn more.
Neustar Puts the Most Relevant & Current Data at Your Fingertips Identifiers, Attributes & Network
12/8/2014 11:45:46 AM
“It is imperative for marketers to stand apart from the holiday noise by moving from monologue to a true, personalized dialogue. The best way to have a real dialogue with your customer is to leverage your own data. Our clients combine Neustar’s extensive data assets with their own data to identify, verify, and engage their customers in a personal and unique way, building deeper and more profitable relationships, both offline in call centers and in the digital ecosystem.” - Henry Tam, a managing director at Neustar.
Make your business more effective and control your information with Hightail
12/2/2014 10:18:29 AM
This whitepaper provides a detailed overview of Hightail’s capabilities that increase productivity and allow professionals from 98% of the Fortune 500 companies to share information with security and control. Users save time by being able to share quickly and access content anytime via desktop, web and mobile apps. They can also work faster by accessing and sharing files from within key enterprise applications such as Outlook and SharePoint. The paper also discusses Hightail’s security and control features that help users and administrators to prevent unauthorized access and keep company information safe.
Anytime content access and secure collaboration within and outside the company
12/2/2014 10:16:26 AM
Gartner analyst Jeffrey Mann called SharePoint a tool that people are required to use, not one they want to use. This is because, in spite of its market dominance (66% market share, according to Microsoft), users still face challenges with external collaboration and mobile access. Hightail allows users to connect their SharePoint content to the cloud and remove key obstacles posed by large file sizes and enterprise firewalls. This paper provides detail on how users can access SharePoint content using Hightail and the benefits to the company in the form of greater collaboration and productivity.
Work more effectively from your mailbox with simple and secure file sharing
12/2/2014 10:15:19 AM
Outlook still remains the key office application used by professionals, but they continue to face challenges such as attachment size limits, inadequate security and disruption in workflow when sharing large files. This whitepaper explains how Hightail integrates with Outlook to enable users to share large files quickly and securely while eliminating delays from switching to other applications.
Work more effectively on the go with mobile file sharing and access
12/2/2014 10:14:09 AM
With nearly 60% of all corporate employees sharing, accessing and managing content outside the office, robust mobile file sharing capabilities are in high demand. This paper provides detail on the Hightail mobile app to discuss how it allows business users to share, control, track their files and sign documents from within the app. The app also meets IT admin requirements of security and tracking by providing PIN, data wipe and audit logs.
Secure and control how your business shares files using Hightail
12/2/2014 10:12:08 AM
Security still remains the top concern for most companies thinking about the Cloud. This paper goes through the security and controls built into Hightail to ensure that company information is kept safe. Controls for users include passwords and file expiration to prevent unauthorized access of shared content. Controls for admin help configure rules and oversee companywide file sharing. The paper also discusses in detail the multi-level security infrastructure put in place by Hightail to keep information safe while in transit and at rest.
Expand Your Horizons with M2M
11/18/2014 11:04:20 AM
As M2M technology permeates the industrial landscape, the utilities and energy sector are primed for adoption. In collecting customer behavioral data, M2M technology allows for more efficient energy use, happy customers and a more robust bottom line. See how Vodafone is helping drive the M2M revolution, download the white paper to learn more.
Machine-to-Machine Communications Service Provider Benchmarking 2014
11/18/2014 11:01:58 AM
The research is in, and according to Machina Research Vodafone holds onto the No.1 spot in terms of global M2m capabilities. The scoring metric was based on the six ‘P’s: Pedigree, Platforms, Place, Partnership, Process and People—Read the white paper to get the full analysis and report.
Understanding the Impact of the Connected Revolution
11/18/2014 10:59:21 AM
M2M is transforming the way business is done, and the future is lining up to be those that take advantage of M2M technology, connectivity and data analytics and those that do not. The choice is yours, read the full report to find out how your business can join the revolution.
Improve the Product Lifecycle
11/18/2014 10:56:43 AM
Manufacturers of all kinds face the stresses of demand, energy and labor and material costs. The magic of M2M allows a business to transform operations, and when implemented will save on cost and inefficiencies while increasing revenue and production. Vodafone is helping usher in a new wave of manufacturing, read more to find out how.
Neustar Delivers with Information, Analytics
9/5/2014 10:22:47 AM
Neustar is a trusted provider of authoritative data – offering a wide array of information and analytics solutions that enable CIOs and marketing staff to leverage both internal and external data to better understand their customers, make business decisions based on more accurate and complete information, and drive new revenues and savings in the process.
Foundations for Delivering Self-Service Profitability and Customer Satisfaction
9/5/2014 9:51:43 AM
Improved customer satisfaction and self-service usage can be a difficult goal for contact centers to achieve. In this Strategic solutions Series, Mark Miller, senior director of contact center solutions at J.D. Power, offers guidance to executives who are challenged to deliver both high customer satisfaction and high containment rates.
When Customer Service Goes Social
Impact Learning Systems
9/3/2014 5:27:17 PM
Is social media a trend, or is it here to stay? Should you be incorporating social media into your customer service strategy? In this informative presentation, Impact Learning System discusses the research behind social media and customer service. It gives insightful pointers on which social media channels are most effective, and discusses how you can build an effective customer service social media strategy that your customers will benefit from.