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Telecom New Zealand International Selects Savvion TMCnet Contributing Editor Telecom New Zealand International has selected Savvion BusinessManager 7.0 to speed up and ease the way new customers sign up for service. Savvion’s business process management (BPM) software will enable Telecom New Zealand International to coordinate across different systems within the company to streamline order management, billing, and provisioning. This will improve customer loyalty and generate revenue. Telecom New Zealand International provides the full range of telecommunications services to retail and wholesale customers and is one of the major telecommunications companies in Australia and Asia-Pacific. The company chose business process management solutions from Savvion to rapidly change their service offerings in the dynamic business environment. Telecom New Zealand International can now provide the right offering to customers every time. “It is important that Telecom New Zealand International deploys the latest technology to improve the way we do business with new and existing customers,” said David Gorman, global IT manager at Telecom New Zealand International, in a statement to the press. Savvion BusinessManager was reportedly chosen after a detailed review of the leading BPM vendors. Savvion appeared to be the best choice for their company as they searched ways to improve customer loyalty and generate visibility across the organization. According to Sanjay Kumar, vice president of telecommunications solutions at Savvion, order management and provisioning is a critical process that many companies in the communication's industry are looking to improve. “In a customer-centric business like telecommunications, streamlining customer and network order management as well as the network provision process is critical to maintaining customer loyalty and growing revenue,” said Kumar. “With Savvion BusinessManager, telecommunication’s companies can coordinate efforts across different systems for a complete end-to-end control and visibility,” he added. Telecom New Zealand International (TNZI) is a division of the Telecom Corporation of New Zealand. Savvion is a provider of business process management (BPM) software that improves business performance and reduces costs. ---------- Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page. Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP  Communications industry. The library offers white papers, case studies and other documents which are free to registered users. |