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Trimble is automating activation and licensing in an effort to become a software subscription giant.Since 1990 the company has acquired dozens of software companies with a range of products. It's using those solutions to transform the way the world works.
11/28/2017 3:42:38 PM
The IoT world is shaping up to be a lucrative investment for those companies who are inventing technology that supports it.
11/28/2017 3:39:36 PM
One of the most difficult challenges companies deploying scaled up IoT solutions today is managing for tomorrow.
11/28/2017 3:06:27 PM
Hospital power systems were built before benefits and demands of IoT were known, but improvements are expected if budget constraints can be overcome
11/28/2017 2:46:09 PM
Pindrop announced that Amazon Web Services has certified its fraud detection and authentication capabilities to be utilized in conjunction with Amazon Connect.
11/28/2017 2:45:41 PM
While increasing storage needs drive revenue growth new business models powered by cloud will transform healthcare, finds Frost & Sullivan
11/28/2017 2:32:37 PM
Residents of Thunder Bay, Ontario, Canada are the latest victims of the telemarketing scam craze and authorities are issuing warnings.
11/28/2017 1:59:31 PM
As Microsoft prepares to transform Skype for Business into Microsoft Teams, countless businesses have questions about the transition process and timeline.
11/28/2017 1:42:10 PM
Convergys Corporation has introduced its Intelligent Voice Portal 10, part of its Conversational platform. It's designed to deliver users a human-esque virtual assistant technology that will leverage well-known AI devices, like Amazon Echo and Google Home.
11/28/2017 1:27:42 PM
FRAFOS GmbH's ABC Session Border Controller and WebRTC gateway are now available on the AWS Marketplace. In deployment, users gain improved VoIP infrastructure security, with the ability to customize the implementation to ensure optimal routing and that requirements are met.
11/28/2017 1:01:30 PM
Crux Labs announced the arrival of Crux LX, a smart router platform for unified communications that offers a scalable and modular design, which provides all that an IP-PBX platform and mobile router can provide.
11/28/2017 12:39:23 PM
On October 1, Telarix rolled out a new usage fee for a select group of carrier partners on its iXLink platform. Altogether, 600 out of 4,000 carriers were affected.
11/28/2017 11:49:49 AM
Leading Internet of things conference and expo hosts a new competition to determine the best connectivity technology.
11/28/2017 10:41:46 AM
Anantara Vacation Club announced the deployment of the Aspect Unified IP contact center platform to push forward its outbound marketing and customer engagement in Shanghai and Hong Kong. Anantara is a growing firm with a rich history of developing resort facilities across Asia-Pacific as well as managing vacation ownership.
11/27/2017 4:37:09 PM
In the case of an emergency, we have been taught to immediately call 911; three digits that can save a life. Unfortunately, callers are not always getting the response they need.
11/27/2017 4:24:29 PM
Albuquerque, New Mexico has activated a 15-year contract to convert streetlights to LED, implement IoT architecture, and deploy a central management system.
11/27/2017 4:22:22 PM
As retailers prepare for the onslaught of online and in-store shoppers this holiday season, so much relies on their IT infrastructures. Most U.S. retailers count on nearly 70 percent of their annual sales to come solely from the last three months of the year, leaving little or no room for mistakes.
11/27/2017 3:49:24 PM
The Open Network Automation Platform Project released its first platform. It's called Amsterdam. And it provides a unified architecture for service automation and orchestration.
11/27/2017 2:37:31 PM
Forming ecosystems to encourage cooperation, innovation, and openness has been a popular trend in recent years. Italtel is among the latest to establish such a community.
11/27/2017 2:18:50 PM
In the rush to adopt, deploy, and manage new technologies, many organizations are failing to maintain basic security practices. Recent research from FortiGuard Labs' Global Threat Landscape Report reveals that poor cybersecurity hygiene, including the failure to patch or replace vulnerable systems, has enabled sophisticated worm-like attacks to take advantage of known exploits at unprecedented speeds and scale.
11/27/2017 2:10:44 PM
Power-efficient SoC designed with NB-IoT and GSM/GPRS Connectivity
11/27/2017 1:51:08 PM
A two-year $750,000 federal grant was given to Perceive, a company founded by two Purdue University graduates, which aids high-end retail businesses enhance customer service through the assistance of automated sales associate coaching.
11/27/2017 12:58:35 PM
The European Telecommunications Standards Institute is in the midst of figuring out whether new spectrum will be required for a new railway communications networks.
11/27/2017 12:44:30 PM
77 percent of customers will no longer purchase from a company where they had a bad customer service experience. While this is not a new concept, it highlights a continued need for businesses to focus on retention strategies.
11/27/2017 12:44:14 PM
In what has to be a wake-up call for corporate America, a recent AP story on Russian hackers targeting U.S. military and government officials showed 131 people out of 312 clicked Russian Fancy Bear links sent to them or about two in five.
11/27/2017 12:20:55 PM
Gary Davis, Chief Consumer Security Evangelist will share unique insights with attendees at the January internet of things event
11/27/2017 12:03:48 PM
A 2018 Outlook report just published by international communications company BICS offers a review of fairly recent telecommunications changes and, as its name implies, provides some perspective as to what we may see in the future.
11/27/2017 10:51:43 AM
AudioCodes is helping to power SoftBank's hosted Skype for Business Online unified communications service. As part of deal, the company will leverage the AudioCodes Mediant 800 CCE Appliance, and the supplier's 400HD series of high-definition IP phones.
11/27/2017 9:43:20 AM
Verizon explains why it replaced copper with fiber at flooded switching stations, as the FCC establishes rules making it easier for telcos to replace copper with fiber.
11/24/2017 8:01:00 AM
The World Wide Web Consortium has published WebRTC 1.0 as a W3C Candidate Recommendation. The group says that sends a strong signal about stability of the API.
11/24/2017 8:01:00 AM
Mediatrix enhanced VoIP gateways was given accreditation for Skype for Business certification. Tests to allow this accreditation and certification were conducted by the Microsoft approved test lab, Wipro from August and October of this year.
11/22/2017 4:39:52 PM
Recently, VirtualPBX announced the ability to integrate Dash Phone Plans with Webhooks within internal systems to ensure easy sharing of real-time data and leverage for future use. Now, users can leverage Zapier, select Dash Webhooks as a trigger, create an action and off to the races you go.
11/22/2017 4:33:28 PM
Today, FreeMove announced a new partnership with BT Group, giving the global telecommunications firm an expanded arsenal of mobile services providing seamless connectivity with international customer conducting business in the United Kingdom.
11/22/2017 4:10:38 PM
Eastern Management Group released its latest report, Worldwide Hosted PBX Market 2017-2022, analyzing the total worldwide addressable market (TAM) of hosted unified communications. Its research suggests the hosted PBX TAM will be roughly $20 billion in 2018, with 54 billion seats deployed.
11/22/2017 4:10:31 PM
PortaBilling Business Support System is interoperable with PROTEI's HLR/HSS and Policy Controller PCRF products.
11/22/2017 3:56:40 PM
Sometimes doing call center scheduling can be like herding cats. There are a lot of different factors to consider and techniques to apply. And there are a variety of players to wrangle.
11/22/2017 3:42:48 PM
Because call centers tend to have great change and high churn, good management is key. Effective managers work to keep good agents aboard and advancing. They keep workers engaged and on task.
11/22/2017 3:17:15 PM
Recent research from Silicon Valley's FICO illustrated that consumers in the United States expect a mix of live and automated communications with creditors. In optimizing the engagement process, lenders improve response rates and can make better use of contact center resources to provide more promising results.
11/22/2017 3:09:46 PM
The holidays present a great opportunity for fraudsters to take over business phone systems. Early morning and weekends, when people are not working, are also popular times for VoIP fraud.
11/22/2017 3:05:21 PM
The Chinese government is at it again with its attempts to undermine Western tech companies. This time, it has banned the Skype app, which has been pulled from Apple's App Store and Android stores.
11/22/2017 3:01:50 PM
Silverfleet Capital has sold Competence Call Center to ARDIAN. The Belin-based CCC is a business process outsourcing providers with ambitions of expansion.
11/22/2017 2:19:20 PM
TransNexus has completed testing, proving the effectiveness of, and its interoperability with, caller authentication standards.
11/22/2017 2:08:55 PM
Perhaps the Real IoT - in particularly the Real Industry IoT - is, if not a fine wine, a vision that needed to ferment a little longer, and like a refreshing fermented hard apple cider, ultimately will be less of one big bubble, and more of gazillions of little bubbles, or end-points naturally maturing at the very edge of the network.
11/22/2017 2:07:51 PM
Today, avsnet announced a partnership allowing avsnet to be the first provider of to sell BlueJeans Rooms with the Dolby Conference Phone to ensure exceptional audio quality while in the meeting room. Dolby Voice carries with it the Dolby reputation of delivering best-in-breed audio quality, and ensures an enhanced meeting experience.
11/22/2017 1:56:43 PM
A 911 call center in Jefferson County, West Virginia was out of service for several hours recently, after a power outage that lasted only a few minutes. Fortunately, calls were routed to nearby Berkeley County's call center, ensuring emergency services suffered no disruption.
11/22/2017 1:17:16 PM
Finisar is now in production with its 100G shortwave wavelength division multiplexing optical transceiver. This pluggable QSFP28 solution can transmit 100 Gbps over a single pair of multimode fibers.
11/22/2017 1:12:02 PM
ProLabs has come out with a new NBase-T transceiver. It enables 2.5G transfer speeds over Cat5e and Cat6 cable lengths of up to 100M.
11/22/2017 1:07:33 PM
Amdocs continues to move NFV orchestration forward. The intercarrier service orchestration solution enables CSPs to automate and support their services across multiple carrier networks.
11/22/2017 1:02:25 PM
Recently, contact center solution provider Aspect unveiled Aspect Via 17.1, enhanced with new operational and omni-channel capabilities. The complete Customer Engagement Platform is cloud powered and prepared to boost contact center performance.
11/22/2017 12:55:28 PM
TelcoBridges has announced that its FreeSBC Virtual Session Border Controller is now available via software download.
11/22/2017 12:41:26 PM
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