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This week, MGM Grand Las Vegas is hosting ITEX & MSP Expo, where tomorrow at 9:00 am in room 108 Joel Maloff, SVP of Strategic Alliances & Chief Compliance Officer at Phone.com will present, Managed Services Opportunities for Cloud and Hybrid Voice & UC.
4/24/2019 5:12:33 PM
Minnie's Food Pantry, a 501 C-3 organization, announced a new partnership with Mitel to power collaboration and communication with a cloud-based solution to support efforts to supply families in need with the food and resources required.
4/24/2019 3:51:41 PM
Inference Solutions announced the general availability of Inference Studio's newest version. The newly unveiled solution enables easy access for contact center software providers, enterprises and telecommunication carriers to all that Google's Contact Center AI (CCAI) has to offer.
4/24/2019 2:20:47 PM
Updated IoT analytics from SAS include streaming analytics and machine learning capabilities
4/24/2019 1:43:59 PM
Building on its growing network and portfolio of services, Momentum Telecom has announced a definitive agreement to acquire Cleveland-based DCT Telecom Group.
4/24/2019 1:43:09 PM
New consortium of industry partners includes: AT&T, C Spire, Cisco, Fujitsu, Current by GE, iconectiv, Interdigital, Microsoft, Oracle, Qualcomm, Verizon
4/24/2019 1:14:05 PM
With close to two billion websites now in operation and tens of billions of dollars lost to cyber crime each year, companies need all the help they can get to counter the dangers of the Web. Thankfully, here's where technology, and WHOIS protocol, in particular, comes to the rescue.
4/24/2019 12:54:00 PM
Unify Square is expanding its PowerSuite software to provide cross-platform capabilities for managing and securing UC solutions. The company will support Zoom Video Communications, Slack and Workplace by Facebook.
4/24/2019 12:41:41 PM
A recently released Transaction Network Services report indicates that adoption of Smart IoT Device Payment technology shows substantial growth, but consumers have significant security concerns.
4/24/2019 12:29:49 PM
The industry's longest running event launches a new theme for Florida event focused on implementing the Thinking IoT to move businesses into the new connected world.
4/24/2019 12:14:10 PM
Every Company can Learn From Governor Ned Lamont's Connecticut Digital Transformation
4/24/2019 9:58:51 AM
Recently, hardware turned software vendor QSC experienced the evolution of software licensing from protecting your intellectual property to delivering customer value.
4/24/2019 9:42:53 AM
Call center managers are called upon to put out a lot of fires: days are often filled solving unforeseen problems and issues that crop up regularly. Because of this, it's easy to lose sight of your long-term strategy for the contact center.
4/24/2019 7:00:00 AM
The Latest in Business Continuity News
4/23/2019 7:20:13 PM
Digital transformations are happening everywhere. From hospitals to enterprises and schools, as the benefits of the cloud and innovative technologies are realized. For the School District of Philadelphia, which is one of the largest in the country, this move is happening as part of a 5 year agreement with VoIP Networks to modernize and replace its telecommunications system.
4/23/2019 5:34:06 PM
New England-based healthcare services provider Cape Cod Healthcare said it's partnering with Avaya to make use of its UC and contact center solutions.
4/23/2019 5:30:33 PM
FBI Crime Report Shows NY, NJ and CT are Big Financial Targets
4/23/2019 4:24:53 PM
There are concepts and technologies that come better as a pair, just like pen and paper, knowledge and power or nuts and bolts.
4/23/2019 3:40:44 PM
VoiceFlow announced a successful round of funding, bringing in $3 million led by True Ventures. The new round of funding offers the design and development platform for Voice Apps the opportunity to scale its platform and user base.
4/23/2019 3:40:17 PM
RealTerm Energy recently launched MyTown, a new smart city app and asset management platform made specifically for small and medium-sized municipalities and designed to change the way local governments and citizens communicate.
4/23/2019 3:33:38 PM
8x8 announced the arrival of the 8x8 Flex Hardware Program to aid companies with the removal of the up-front costs tied to desktop and meeting room telephony solutions.
4/23/2019 3:18:24 PM
Auto Production keeps peaking with 80 million vehicles expected to be sold by the end of 2019.
4/23/2019 3:10:32 PM
Indegy Technology Notifies Security Personnel of Unintended Changes or Hostile Attack on Controller Firmware, Logic and/or Parameters
4/23/2019 3:03:04 PM
VivaCell-MTS announced the arrival of a PBX offering aimed at supporting companies of all shapes and sizes within the Republic of Armenia, with two different product packages - Basic or Full.
4/23/2019 2:04:24 PM
There are plenty of mobile apps and websites that make use of cloud computing to sync data in the cloud. Some of these can use weather data to provide real-time information that helps visitors or mobile users to stay better informed.
4/23/2019 11:57:42 AM
Call center management is a complex skill honed over years, or even decades, of workforce management, understanding customers, learning systems and mastering processes. There is a plethora of information available to help call center management navigate the storm waters of supporting customers. There is a dearth of information, however, for call center agents themselves who might be coping with difficult situations.
4/23/2019 11:26:17 AM
While call center managers are the ones who create schedules, it's agents who can make or break them. The best schedule in the world won't work if agents aren't committed to adhering to it. Once managers understand this, they can pull out the coaching, encouragement and even psychology they require to ensure agents are following their schedules.
4/23/2019 11:12:36 AM
With close to two billion websites now in operation and tens of billions of dollars lost to cyber crime each year, companies need all the help they can get to counter the dangers of the Web. Thankfully, here's where technology, and WHOIS protocol, in particular, comes to the rescue.
4/23/2019 11:04:33 AM
NextGen Technology Group, a national organization comprised of technology integrators who seek business growth by embracing next-generation IP based solutions, and Wildix, a leading multinational company that develops browser-based Unified Communications solutions and VoIP products, announced today that they have entered into a strategic partnership allowing NextGen member companies to become Wildix certified partners and to offer Wildix' UCaaS solutions to their customers. According to NextGen Co-founder Mr. David Roberts, the partnership with Wildix brings immediate and measurable benefits to NextGen members.
4/23/2019 10:48:29 AM
There's no one answer to the question, What does it take to be a great contact center leader? Answers will vary depending on what type of contact center you run. If your goal is sales and the contact center is high pressure, for example, leadership will take a very different form than in a contact center that has a goal of supporting customers. The better question to ask might be, How can you be an authentic contact center leader?
4/23/2019 7:00:00 AM
Recently, Broadvoice announced the naming of Marisa Freeden as the company's Vice President of Brand and Experience. The provider of SIP Trunking, hosted voice, unified communications and more is counting on Freeden depth of experience to build out the Broadvoice brand.
4/22/2019 4:47:35 PM
SitelGroup was awarded the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at Interactions 2019. The award is given to firms illustrating exceptionalism in the deployment of NICE and NICE inContact solutions.
4/22/2019 4:20:01 PM
Aside from the obvious immediate downtime while power is out, loss of power can have a number of consequences for businesses that haven't taken steps to protect themselves. They include extended downtime, loss of revenue, equipment failure, and data loss, among others.
4/22/2019 4:17:02 PM
Grandstream Networks DP730 and DP722 DECT wireless IP phones connecting to the strategically deployed DP752 DECT VoIP base station will deliver dependable wireless voice communications.
4/22/2019 2:56:53 PM
How does your business handle all the data that it has? When the term Big Data emerged, it was used to describe a large set of data which could not be analyzed via traditional databases. In simple words, the latter cannot capture, store, manage and interpret the data.
4/22/2019 1:49:33 PM
How many times do we turn to a search engine to get answers? How many times do we predict that a search engine such as Google will deliver the right result? Search engines have become relevant in our lives, because they help us find information, discover new things, and search for products and services.
4/22/2019 1:43:51 PM
Companies looking to differentiate their customer service - live or self service - should heed the statistics and understand that video is a key communications channel today that has potential to add value to their engagement capabilities.
4/22/2019 12:53:24 PM
https://images.tmcnet.com/tmc/misc/articles/image/2019-apr/6142743443-bigstock-sales-growth-increase-change-production--3975016-supersize.jpg
4/22/2019 11:25:23 AM
When navigating the unified communications as a service (UCaaS) market, it's easy for buyers to get lured down long side roads of distraction and get cross-eyed from the overload of providers, features, and service options. How do you avoid the detours? Three primary roadblocks can slow decision makers in selecting a UCaaS provider. Here's how to keep your communications cloud migration on the fast track.
4/22/2019 10:38:05 AM
Fifth generation networks, just like the preceding 4G LTE and WiMAX networks, are expected to greatly increase available bandwidth, with improved end-to-end performance providing a better end-user experience. In the most basic of terms, 4G LTE was the long-term evolution of Radio Access Networks (RAN); 5G is the next iteration.
4/22/2019 10:20:24 AM
This year, an all-girls team named EVE Robotics, the only all-girls team in the state of Georgia, has risen to compete in the 2019 FIRST World Championship held in Houston, Texas.
4/22/2019 10:18:22 AM
Call center managers need to look at a range of variables to ensure customers' and agents' needs are being met and their call centers are operating at peak efficiency.
4/22/2019 10:09:57 AM
Research has suggested that companies will waste 60 to 80 percent of their IT budgets just to maintain older and outdated infrastructure. This includes their phone systems. A surprising number of companies have yet to switch to unified communications-as-a-service (UCaaS) solutions that could be saving them money and giving them far more features and flexibility.
4/22/2019 10:06:42 AM
Scheduling the proper amount of call center agents to have on hand is a tricky job, requiring a number of calculations and knowledge of call center behaviors over an extended period of time.
4/22/2019 10:03:01 AM
Contact centers need to ensure the needs of customers and agents are being met in the fleeting era of omnichannel communications and interactions. A dynamic approach to workforce management ensures contact centers are operating at peak performance.
4/22/2019 9:54:56 AM
Epik Networks announced a free trial hosted VoIP solution for Canadian companies to take for a test spin. The VoIP Canada trial offering delivers means to ease change, and embrace digital transformation.
4/18/2019 5:36:13 PM
On February 14th2018, Nikolas Cruz was witnessed walking into Major Stoneman Douglas High School in Parkland, Florida, killing 17 people, and wounding another 17. The expelled student was apprehended by authorities nearly 90 minutes after the shooting when he was stopped by Police without incident in Coral Springs, Florida. While the situation certainly came to resolution, the FBI should have prevented the worst school shooting in United States history.
4/18/2019 4:30:43 PM
There are many formulas that explain oscillatory motion, and they all define the mathematical how, but none solve the mechanics required in preventing the unique problem involving cable dancing and galloping in heavy winds.
4/18/2019 3:32:00 PM
Gartner's Critical Capabilities for Workforce Engagement Management research report put the top solutions to task, and NICE netted the highest product score across the four use cases showcased in the report.
4/18/2019 2:43:41 PM
According to the Polsinelli-TrBK Distress Indices Report, 20 hospitals have filed for bankruptcy since 2016. Looking ahead through 2019, medical cost trends remain stable, but extremely high as healthcare costs continue to rise. HRI projects 2019's medical cost trend to be 6%. This is consistent with the last five years, which have seen trends between 5.5% and 7%. By integrating preventative healthcare services, payers, patients and providers can all look forward to better results.
4/18/2019 2:06:00 PM
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