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Grandstream, a UC solutions provider, recently announced that it has teamed up with GENBAND, a provider of real time communications software solutions. Thanks to this new pairing, Grandstream's VoIP solutions are now certified with GENBAND's Application Server.
8/2/2017 6:22:24 PM
There are a number of benefits to 3rd party remote call monitoring. The tech allows managers to listen in on calls in real time, consult recordings for training purposes and obtain live and historic data performance statistics
8/2/2017 6:16:44 PM
Call accounting software can alleviate the tediousness of recording calls manually. Call accounting allows organizations to record, organize and analyze all telephone activity. That includes all incoming, outgoing, local long distance and international calls, making it the perfect option for companies of all sizes.
8/2/2017 6:13:53 PM
Despite all the technology we have at our fingertips, communicating effectively can be rather difficult. This is an issue that plagues contact center agents on a daily basis. So let's take a look at some of the best words and phrases to use when chatting with customers.
8/2/2017 6:11:40 PM
The Industrial Internet Consortium (IIC) and the Edge Computing Consortium (ECC) have announced they have signed a Memorandum of Understanding to partner on shared interests of advancing the IIoT and Edge computing.
8/2/2017 4:44:01 PM
Senators Warner, Gardner, Wyden and Daines Introduce Bipartisan Legislation to Improve Cybersecurity of Internet-of-Things (IoT) Devices
8/2/2017 4:36:15 PM
When you hear the name Shaun T, what comes to mind? For me, it's Beachbody INSANITY, and the entertaining infomercials. While time after time I've pondered calling in and ordering the life-changing workout experience, I've yet to do so, but there are many diving headfirst into the INSANITY workout. The Beachbody contact center hit a few roadblocks along the way, but recently announced that SingleComm has stepped in to help drive efficiency and revenue.
8/2/2017 3:56:59 PM
The Federal Communications Commission has approved Nokia's request to demonstrate its Flexi Zone base station and a mobile unit on 27.5-28.35GHz spectrum during Mobile World Congress Americas.
8/2/2017 3:53:33 PM
888VoIP and Sennheiser recently announced a distribution agreement that authorizes 888VoIP to distribute Sennheiser's office-based products and contact center solutions. This includes headsets and speakerphones for UC, making 888VoIP a one-stop shop for all things VoIP.
8/2/2017 3:29:23 PM
Every business that has an online presence should already be using Web analytic tools. Information gathered through these tools will help you increase and retain site visitors, improve click-through on your email campaigns, measure attribution of user actions to conversions, increase search engine ranking, and maximize earnings from e-commerce and advertising.
8/2/2017 3:17:05 PM
A customer should see your logo or know your brand and feel confidence when they engage with you. One person that is more than aware of the power of trust is Bernie Borges. As the CEO of Find and Convert, Bernie is an expert at brand exposure and genuine lead generation. He is the author of Marketing 2.0 and executive producer of Social Business Engine - a digital media weekly podcast.
8/2/2017 3:06:33 PM
Nokia this week offered an update on its 5G FIRST initiative. In doing so, the company laid out its plans for supporting the 3GPP 5G Phase I protocol in its end-to-end solution.
8/2/2017 2:58:36 PM
Providing people with the ability to reach your organization - and, when no one is available, leave a recorded message - can be helpful to both you and to them.
8/2/2017 2:49:49 PM
StepInside and Flowscape set out to help Ericsson's Sweden HQ team easily find available workspace and colleagues
8/2/2017 2:15:19 PM
Voipfuture unveiled a next-generation KPI system to ensure VoIP media quality. The voice quality analytics vendor viewed this as an optimal time to address a growing issue.
8/2/2017 2:12:30 PM
The Flash Memory Summit 2017 will take place next week in Santa Clara, Calif. And the University of New Hampshire InterOperability Laboratory will be there talking about NVMe conformance testing.
8/2/2017 11:54:12 AM
U.K. company SSE Enterprise Telecoms has rolled out a new private dedicated Ethernet offering called Cloud Connect. It's for organizations seeking high-performance and secure connections to cloud service providers such as Amazon Web Services and Microsoft Azure.
8/2/2017 11:14:31 AM
The number of people who work from home has grown substantially over the past decade. Nearly 50 percent of Americans say they work from home at least a little, and that proportion continues to grow.
8/2/2017 11:10:04 AM
This week, Lanner Electronics and Brain4Net entered into a partnership aimed at launching ONF-certified network appliances, optimized by the B4N Switch OS.
8/2/2017 9:26:01 AM
Cloud-based contact center solution provider TCN and cloud-based communications provider Global Connect announced this week that, after five-plus long years, the court battle with NobleBiz has come to conclusion. The courts ruled in favor of TCN and Global Connect's appeal - saving them from a $2 million pay-out.
8/2/2017 9:07:33 AM
Smartphones and other personal devices can now be found in most businesses as users are staying connected to the corporate network from anywhere, any time. It's the stuff that keeps IT and security managers up at night - mobile users, multiple devices per user, and enterprise data on the move.
8/2/2017 8:00:00 AM
As things become more software-centric, the companies that operate and rely on networks can turn up new capacity, resources, and services without sending out technicians to install and turn up new boxes.
8/2/2017 8:00:00 AM
This week, Versa Networks and Xtel Communications unveiled a new partnership, which gives Xtel the ability to offer Versa's SD-WAN and SD-Security solutions to enterprises and partners using the Versa Networks Cloud IP Platform.
8/2/2017 8:00:00 AM
Big data analysis offers businesses an opportunity to compete with bigger players in a competitive manner, unlike in the past. However, small businesses have yet to fully understand how to utilize the insights acquired from the analysis of generated data in order to gain a competitive advantage and stay ahead of the competition.
8/2/2017 7:00:00 AM
There are already plenty of great video conferencing solutions out there for companies to choose from, but what if there was a solution that could be customized to individual businesses? That's what FreeSWITCHService is now offering.
8/2/2017 7:00:00 AM
When it comes to saving lives, a few seconds can make a big difference, and operators shouldn't have to worry about having connection issues. Unfortunately, this is a problem Uruguayan company UCM was having until recently.
8/2/2017 7:00:00 AM
CFI Group, a firm that specializes in delivering customer experience measurement and business insights, has released the results of the 2017 Contact Center Satisfaction Index report. The study surveyed a panel of 1,528 respondents who had contacted customer service in the prior 30 days.
8/1/2017 4:51:26 PM
India is currently going through a crisis when it comes to its criminal justice system. There is a severe backlog of inmates in Indian prisons because of delayed court hearings. Due to the country's lack of law enforcement, there often aren't enough hands on deck to escort prisoners to their trials. As a result, trials get postponed, people stay in jail longer, and prisons become overcrowded.
8/1/2017 4:49:57 PM
Htek announced this week that it will be sponsoring the ClueCon 2017 Conference in Chicago from August 7-10. Even more exciting than Htek's sponsorship is the announcement that attendees will have a chance to win the Htek UC900 VoIP phones at the events.
8/1/2017 4:47:46 PM
Applied Voice & Speech Technologies (AVST) announced a new partnership with collab9 to deploy and develop secure cloud-based unified communications that meet government requirements. The pairing brings together AVST's CX-E with collab9's hosted UC solutions.
8/1/2017 3:42:08 PM
About $2 billion. That's the amount Apple recently paid Nokia to settle the companies' patent dispute.
8/1/2017 3:31:59 PM
New Samsung ARTIK service unlocks revenue opportunities from interoperable devices and applications to enable an IoT data economy
8/1/2017 3:01:54 PM
5G is moving forward faster than initially expected, creating near-term risk, said Nokia's CEO.
8/1/2017 2:45:19 PM
A majority of manufacturers in recent Zebra study set to embrace IIoT to improve quality and operational visibility
8/1/2017 2:43:24 PM
Over the past few years, contact center spending has increased significantly as savvy businesses transform their processes to meet the growing demand for high-quality customer support. But the important thing to remember is that improving customer service doesn't happen simply by expanding your budget.
8/1/2017 2:42:07 PM
Ofcom recently put out a call for input on the use of the 26GHz frequency band for 5G networks.
8/1/2017 2:21:39 PM
The ever-growing IIoT has seen a new company to join the Kepware IoT Alliance Program.
8/1/2017 1:43:31 PM
Windstream's SD-WAN Concierge is a fully-managed service through which the company monitors and optimizes the network for peak application performance. This is just one tenet of the service provider's expanded SD-WAN portfolio.
8/1/2017 12:56:16 PM
Recently, Yealink announced an expanded partnership with 2600Hz, and its KAZOO platform. With Yealink IP phones now being the endpoint of choice with 2600Hz, they can integrate seamlessly with Kazoo Smart PBX, and offer the feature-rich, future forward characteristics Yealink prides itself on.
8/1/2017 12:53:15 PM
GetWireless and Sierra Wireless are presenting a webinar on Thursday entitled Embedded Modules to Gateways: Choosing the right Cellular Technology for IoT Deployments.
8/1/2017 12:51:38 PM
This week, NICE launched NICE inContact CXone, what the company refers to as the world's No. 1 customer experience platform.
8/1/2017 12:48:44 PM
In the software world, open source has been revolutionary and disruptive. This movement created Linux, which is the software running most data centers around the world, and Android, the most popular smartphone platform out there today. Along the way, massively powerful companies like Microsoft, Nokia, and Blackberry were disrupted - some to the brink of extinction.
8/1/2017 12:06:12 PM
Ciena Blue Planet recently published a blog about the 10 key technologies service providers should know as they move to adopt DevOps.
8/1/2017 11:20:05 AM
It's been a momentous summer for Peak 10 Inc., which in June announced plans to buy ViaWest and to partner with Console Connect. And just yesterday Zayo Group Holdings Inc. announced that Peak 10 customers now have access to its CloudLink services.
8/1/2017 10:47:35 AM
The prevalence of mobile communications is colliding head-on with the upcoming implementation of MiFID II for all financial advice and business conducted in the European market as of January 2018. The law requires the preservation of all interactions leading to a transaction for at least five years, and financial institutions must include all channels in a seamless manner including analog and digital voice, email, chat and video.
8/1/2017 10:42:24 AM
Attendees will have the chance to learn more about Htek, a 3CX partner, and the VoIP solutions it offers. Htek is certified to work with 3CX, making it a valuable resource to speak on the certification exams. Participants will also have the chance to win Htek's IP phones, along with other special gifts.
8/1/2017 9:44:42 AM
Authentication platform provider Callsign has raised $35 million in a Series A round.
8/1/2017 8:40:23 AM
Samtec Inc. has come out with the 14 Gbps FireFly FMC Development Kit, which allows for easier development and evaluation of the company's FireFly optical engines.
8/1/2017 8:26:36 AM
Advisory firm and master agency COLOTRAQ has launched a Data Center Migration service for its agent partners and customers.
8/1/2017 8:22:46 AM
Alaska Communications announced upgrades to its terrestrial and AKORN submarine networks, which promises to offer more reliable connectivity, improved Internet access and security. In addition, the Alaskan service provider is making a foray into mobile broadband services, cloud enablement and the continued provision of unlimited Internet to residents.
8/1/2017 7:00:00 AM
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