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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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From the beginning of networked computers until very recently, IT security professionals have aligned with the idea of defending the network's perimeter - shore up defenses to keep the bad guys out. This is also known as security prevention.
9/28/2017 1:35:08 PM
TMC announced Comcast Business, a platinum sponsor, has joined SD-WAN Expo which is held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.
9/28/2017 1:19:54 PM
Speech analytics have become essential but underused part of the call center operations. Calls are recorded then further analyzed in order to better understand how call center agents are performing and how customers are responding.
9/28/2017 12:31:59 PM
Recently, Augment unveiled its AI platform, which unlike other solutions available that are aimed at removing the human element the Augment platform empowers the agent to deliver exceptional customer service. Via live chat applications, the human-in-the-loop approach takes customer history data in addition to data gathered from millions of customer interactions to deliver agents real time, relevant suggestions to offer the customer.
9/28/2017 12:27:40 PM
Alpha Recon and i-Comm Connect are integrating their respective risk management, and calling and multichannel communications solutions. TACTAL is the name of the i-Comm Connect solution.
9/28/2017 11:47:28 AM
Ciena CIO offers tips on how to ensure cyber security alignment, engagement across your organization.When it comes to figuring out how to address cyber security, however, it's hard to know what the answer is. That's because cyber security is a huge and ever-changing challenge.
9/28/2017 10:36:07 AM
Nearly a fourth of optical transport capacity in 2020 will leverage coherent 400G technology, according to Cignal AI. And by the end of the following year small form factor 100G and 400G coherent pluggable modules will be widely adopted at the edge of the network.
9/28/2017 10:17:19 AM
This week, Spectrum announced expanded availability of Spectrum Enterprise Hosted Voice, now available in 14 states with the expectation of expanding across Spectrum Enterprise's national footprint by the end of the calendar year.
9/28/2017 9:52:11 AM
Earlier this week, NTS Communications, Inc. (NTS) announced the introduction of a hosted PBX service. The provider of fiber-based communications solutions sees the hosted PBX service as a true enhancement to the NTS portfolio. It delivers a higher functioning phone system that is low on maintenance and initial investment.
9/27/2017 6:02:59 PM
Saudi Arabia officials last week announced they are lifting a ban on in-app messaging supported on such platforms as Skype and Snapchat. As The Verge pointed out in this article, the country's telecommunications authority announced the change in direction on this via a statement on Twitter last week.
9/27/2017 5:12:54 PM
Today, Cloudian announced the general availability of Cloudian HyperCloud for Microsoft Azure, which pairs the enterprise-ready S3 API interface to Azure Blob Storage creating an enterprise-grade solution that enables S3-compatible applications to connect with Azure Blob Storage.
9/27/2017 5:09:41 PM
Is your small business email the target of international conspirators? Do you have to worry about your personal business showing up in WikiLeaks? Not likely, but you had better understand why your business is never too small for email security.
9/27/2017 5:04:54 PM
Joining the bevy of announcements coming from Microsoft Ignite, Genesys unveiled that its Customer Experience Platform is now available for Microsoft Office 365. The newly announced integration coupled with certified Skype for Business Server support means customers make the most of current IT infrastructure investments, and gain more flexible path to the cloud, while giving customer service a boost.
9/27/2017 4:37:46 PM
Clio and Zipwhip have combined their resources to deliver a solution that enables law firms to connect with their clients via texts. This offering allows businesses to leverage their existing phone numbers for this purpose.
9/27/2017 4:16:43 PM
ONAP announced six new members to the project this week, including: Equinix, FiberHome, Kaloom, Netsia, Openet and ZTEsoft. The newly minted members join over 50 global service providers in the mission to develop a vendor neutral automation platform for services, infrastructure and the network to aid service providers, enterprises and cloud providers.
9/27/2017 3:50:40 PM
Does your mobile/BYOD strategy include print integration of personal devices with the office workflow from a functionality perspective?
9/27/2017 3:31:07 PM
The Honeywell technology will improve aircraft movement capacity and increase operational safety at one of Asia's largest aviation hubs
9/27/2017 3:25:27 PM
Winners get $50,000 Each and a Spot in New York City's Longest-Running Cleantech Incubator Program
9/27/2017 3:17:46 PM
In 1984, the International Customer Service Association created National Customer Service Week. For 2017, it falls between October 2-6, with the goal to recognize companies that deliver and value exceptional customer service, something that can be a challenge to find nowadays. When one builds a brand with amazing associates, it is vital to keep and celebrate them for the work they do.
9/27/2017 2:24:37 PM
Recently, SpendEdge announced the release of its Outbound Telemarketing Procurement Market Research Report. The report was filled with data and analysis of market supply, what factors influenced decisions regarding buying, procurement of leading practices, pricing models, landscape supplier, and a matrix of supplier capability.
9/27/2017 2:12:04 PM
TMC today announced Windstream, a diamond sponsor, has joined SD-WAN Expo held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida.
9/27/2017 2:10:43 PM
Vodafone has published its fifth annual IoT Barometer Report, a global survey of business sentiment regarding investment and innovation in the Internet of Things.
9/27/2017 1:43:04 PM
To make sure that IoT data is processed as quickly as possible, securely, administrators these days are making use of what is being termed as Edge Computing.
9/27/2017 1:30:54 PM
New IoT market research shows consumer concerns about privacy and security in UK and Australia
9/27/2017 1:23:29 PM
Recently, CommsTrader named BroadSoft, Inc. the top UCaaS (Unified Communication-as-a-service) and CCaaS (collaboration and contact center-as-a-Service) provider. CommsTrader commenced its research in July, inviting users of unified communications solutions to make their opinions known.
9/27/2017 1:23:27 PM
We're living in the age of the digital security breach. So far in 2017, we've seen security issues involving as many as 14 million Verizon subscribers, 77 million accounts connected to edtech platform Edmodo, a serious malware attack on the Mac video program Handbake, and of course the recent high-profile breach at Equifax. What are we doing wrong?
9/27/2017 1:21:55 PM
Call centers can be highly functional and operate extremely well, as long as they have the tools and the willingness to do so. It is also helpful to employ a driven staff that wants the best for the company, and aims to deliver to the ultimate in customer service.
9/27/2017 12:56:06 PM
The Industrial Internet Consortium (IIC) and oneM2M have agreed to work together to contribute to the creation and development of the IIoT.
9/27/2017 12:44:04 PM
Leading IoT event explores Smart Cities, IoT Health, Industrial IoT, Business Intelligence, Enterprise Operations, fog computing, Security, LoRA and more
9/27/2017 12:00:21 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Isabella Groegor-Cechowicz, SVP, Global General Manager Public Services, SAP.
9/27/2017 11:40:03 AM
Yamaha UC will be promoting its YVC-1000MS solution next month at UC and Cloud Day 2017 in Birmingham, U.K. This is Yamaha UC's first UC solution certified for Skype for Business. And it has passed Skype for Business Certification Version 3 tests.
9/27/2017 11:16:22 AM
Building effective buyer personas can significantly improve your marketing efforts. Why make building your buyer personas harder than it needs to be? Avoid these 2 big tactics during your persona development.
9/27/2017 10:48:05 AM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that its flagship publication, CUSTOMER magazine, is now accepting applications for the 2017 Workforce Optimization Excellence Awards.
9/27/2017 10:23:40 AM
IR Prognosis UC Assessor is a new automated unified communications network assessment and testing solution from IR.
9/27/2017 10:03:07 AM
RAD and Advantech announced a new partnership, which is resulting in the launch of a joint solution, making network edge virtualization front and center. The solution is an enhanced version of Advantech's universal CPE (uCPE) white box with enhanced performance assurance capabilities coupled with carrier-class service demarcation.
9/27/2017 9:59:55 AM
Htek unveiled the newest member of the UC900 suite of IP phones, the UC912G. Htek has crafted this VoIP solution to address the demands of business - from small business to the enterprise - at a pocket friendly price point.
9/27/2017 9:00:00 AM
Enacomm and CallVU have announced that they have merged in an attempt to deliver digital services to financial institutions.
9/26/2017 7:18:31 PM
Automated social media postings are now capable of happening in real time, at the exact moment the buzz hits.
9/26/2017 7:08:34 PM
We've reported before that the F.B.I. has warned companies not to use Kaspersky Lab software. The concerns surrounding Kaspersky, whose software is sold throughout the United States, are longstanding. The F.B.I., aided by American spies, has for years been trying to determine whether Kaspersky's senior executives are working with Russian military and intelligence, according to current and former American officials.
9/26/2017 6:59:46 PM
The way a call center agent handles a customer service complaint can play a large role in a customer's feelings toward a company, and whether or not they will continue to be customers of said business.
9/26/2017 6:54:55 PM
8x8 certainly agrees with the above, as it recently announced a partnership with SD-WAN provider Aryaka to aid in the provision of reliable and high-performing business-critical cloud unified communications.
9/26/2017 5:07:30 PM
Enghouse Interactive has come out with a customer service solution called Communications Center for Microsoft Office 365.
9/26/2017 5:04:50 PM
Ibogaine is a drug you might have heard of as being used in countries around the world for opioid addiction treatment, with many addiction centers focusing on it. Approximately 13 million people
9/26/2017 4:51:00 PM
When being analyzed, drivers are more cautious than when they don't know they are being monitored. Therefore, using technology that monitors driver behavior can help to reinforce good driving habits.
9/26/2017 4:43:28 PM
Today, Magna 5 announced a new partnership with VergX. The pairing puts the VergX Network-as-a-Service (NaaS) offering in the hands of Magna5's Agent Channel and enterprise customers.
9/26/2017 4:26:07 PM
This week, Ciena announced that it will have Web-scale wares on display with Windstream at the upcoming MEF17 Proof of Concept (PoC) Showcase. The event serves as the stage to highlight how Ciena is building on Windstream's SDNow - an in-production software defined orchestrated waves solution - to offer intent-based, on-demand automation of wavelength services in a multi-vendor, multi-platform, multi-domain environment.
9/26/2017 3:43:06 PM
Measuring and managing customer experience (CX) has become one of the most tried-and-true ways of keeping a finger on the pulse of customer sentiment, so much so that firms will spend a combined $13.2 billion by 2021 just to execute customer experience measurement programs.
9/26/2017 3:07:44 PM
Distributor MicroCorp announced it's now part of the Nitel Elite Partner Program.
9/26/2017 1:35:41 PM
Leading cloud communications and connectivity company signs on to support February event.
9/26/2017 1:26:37 PM
WTG is a Malibu, California-based company owned by Commerce Consulting Corp. Its relationships with more than 150 communication services providers and others enables WTG to outfit its agents with an array of cloud, cost containment, data, energy, equipment, lighting, logistics, managed, services, voice, and other services to sell.
9/26/2017 1:17:46 PM
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