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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Textmunication announced an agreement to integrate SMS into the Deep Sky VoIP Platform. The cloud communications company has signed a Memorandum of Understanding (MOU), which notes the pairing will work together on developing SMS and VoIP projects for the business market.
6/21/2019 11:44:38 AM
?Just like every other industry, real estate has experienced significant changes with the advent of modern technology. It is not really difficult to understand how much things have changed over the years, if you still remember the days when this industry managed to operate without virtual tours, online listings, and e-signing. With the easy availability of technology, we have seen a dramatic change in the way this industry looks at client service, customer expectation, finding homes for sale, and access to information.
6/21/2019 10:42:41 AM
Over the past couple of year, technology has changed the way we do things. It has revamped our lives for the good because it has created useful resources and tools which are handy. There are many technology revolutions such as smartwatches, the computer, and the smartphone and even this one here - that you can take a look.
6/21/2019 10:34:46 AM
Every single day, technology is changing the world and is making human lives a lot easier. Be it the introduction of Artificial intelligence or data science taking a giant leap; ahead human life will surely be better. Hence, this time of the year when different technological advancements have been made, there are tons of ways technology is making lives a lot easier.
6/21/2019 10:25:54 AM
If you haven't noticed online gambling is an industry that is blowing up right now. The industry is at an all-time high bringing in over a billion dollars a year. What's even more impressive is that there are no signs of a slow down. Financial experts online forecast that the industry will continue to grow. A lot of this growth has to do with technology.
6/21/2019 10:09:54 AM
ASP.Net is a one-stop framework for building robust, dynamic and feature-rich enterprise web applications. It combines proven web development models that have the potential of creating complex applications which can cater to the myriad needs of business in an agile manner. Despite the presence of many choices to web developers, ASP.NET MVC (Active Server Pages .NET Model View Controller) is among the most popular frameworks.
6/21/2019 10:05:32 AM
Hosted VoIP provider Vonex partnered with Qantas Airlines opening new opportunities for more than 250,000 SMBs that are part of the airline's loyalty program.
6/21/2019 10:01:49 AM
Gaining rapid popularity in the software development space, Scrum is a framework that allows people to address complex problems with great ease. Using Scrum, people can develop products creatively which leads to the highest possible value they can offer to organizations.
6/21/2019 9:56:49 AM
Being a programmer, your linguistic kit is never complete without a language like Python. Python is one of the most popular programming languages which is free, open source and runs almost anywhere! Be it Mac OS X, Windows, Linux, Unix, Android or even iOS. It supports object-oriented programming and automatic memory allocation.
6/21/2019 9:53:33 AM
Python is one of the most popular languages which has enormous scope in the current job market and is the right choice for beginners. In fact, Python programmers are very much in demand these days and they get a high median salary because of Python's wide applications in the field of Data Science, Machine Learning, and Web Development
6/21/2019 9:49:22 AM
The Hertfordshire County Council recently announced the selection of Verint's government and public sector portfolio, making the management of government services easy for employees and citizens.
6/20/2019 5:27:05 PM
After offering a sneak peek at the end of May at the Pareteum Power event, Parateum officially launched the Pareteum Experience Cloud. Pareteum touts the release as a single source for the creation, delivery and rapid scaling of API driven communications experiences.
6/20/2019 4:30:39 PM
Twilio named Jeff Immelt to its board of directors, adding a former chairman and CEO of General Electric and current New Enterprise Associates venture partner to the leadership of a firm trending toward cloud communications market leadership.
6/20/2019 3:17:58 PM
TMC, in conjunction with its partner Crossfire Media, today announced the winners of the 2019 IoT Evolution Industrial IoT Product of the Year Awards, presented by IoT Evolution World.
6/20/2019 2:36:03 PM
TMC announced the winners of the 2019 Unified Communications Product of the Year Award, presented by TMC's INTERNET TELEPHONY magazine.
6/20/2019 2:21:02 PM
TMC announced today the winners of the 2019 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.
6/20/2019 2:13:13 PM
TMC announced the winners of its 20th Anniversary CRM Excellence Award.
6/20/2019 1:48:18 PM
NSS Labs unveiled the results of the 2019 Software Defined Area Network (SD-WAN) Group Test. The test put eight robust SD-WAN solutions through their paces to offer enterprises a comprehensive view of each solution with insight into security effectiveness, TCO, performance as well as quality of experience (QoE).
6/20/2019 1:43:26 PM
Breaches Cost The U.S. $1.6+ Trillion! These Tips Could Keep You Safe
6/20/2019 12:44:07 PM
For starters, the company has named three area vice presidents. Ruth Morford will oversee the East, Mike Gottwalt will oversee the Central area and Mike Bettilyon will oversee the West. According to the company, moving from six to three regions decreases the amount of time it takes to reach partners in previously spread-out markets. The revamped field sales group is expected to function as a conduit for partners to access the company's sales engineering team and specialty practices.
6/20/2019 11:08:16 AM
CEOs are viewed as the rock starts of their company. But with great reputation comes great responsibility and having the most important job means handling and balancing all aspects of this the role like duties, background, personal life (family, friends), the team, and vision.
6/20/2019 11:06:29 AM
Turnover in the contact center can be high, as anyone who has ever worked in one or managed one knows. Skilled call center managers can often predict quickly who is likely to stay and who is likely to go. But it's important to remember that nobody is born to call center work. Even the most enthusiastic hires will fail if they're improperly trained and coached.
6/20/2019 10:18:48 AM
As costs continue to rise, healthcare becomes a bigger and bigger black eye on the American political system. It's a face off between big business and private America, with the latter group losing ground on an annual basis.
6/20/2019 9:49:20 AM
Most students that go onto further education are eager to achieve their academic goals so they can move into the career of their choice and enjoy a brighter future. However, sometimes, things can get in the way of education and you can find yourself in a position where your grades start to slide. If you do not take action, this can be the start of a slippery slope and could lead to you failing exams and courses
6/20/2019 9:38:18 AM
Unified communications provide businesses with better collaboration capabilities, reliability, and streamlined operations, among many other benefits. Here in the U.S., the market is expected to reach $60B by 2025. This growth is attributed to an increase in global mobile device usage and BYOD in the enterprise.
6/19/2019 4:03:41 PM
In a bid to help hotels deliver a better, more personalized experience for guests, Windstream Enterprise, has announced the re-launching of its Virtual PBX solution for Hospitality (HvPBX).
6/19/2019 3:58:21 PM
Ribbon communications announced the addition of VOD Communications to its partner network of distributors, bringing the power of Ribbon's Network Edge Orchestration to the Southern Africa market.
6/19/2019 2:09:22 PM
Recent research indicates that nearly 98 percent of CIOs feel pressured to deliver the customer experience (CX) expected by both internal colleagues and customers. The scary part is only 52 percent of CIOs admit to being unable to provide a seamless, integrated, omnichannel customer communications experience.
6/19/2019 12:53:55 PM
Today announced the arrival of a refreshed, enhanced, revamped Communicator softphone. The newly unveiled offering delivers a user-friendly and highly functional tool to manage business communications from your Mac or PC.
6/19/2019 10:44:48 AM
The business contact center is a fairly old, and very useful, concept. But if your call center is using old tech, you're probably already experiencing limitations.
6/19/2019 9:39:11 AM
From business solutions to data analysis tools, there's no denying that the software as a service market, or SaaS, is booming. In fact, research shows that by 2020, about 85 percent of small businesses will have invested in SaaS solutions. There are a number of ways that you can invest in the SaaS market, and there are countless resources available to educate you and simplify the process
6/19/2019 9:32:48 AM
Running a small business is a complex task that is made easier with the integration of key technologies. Using the cloud, AI and data analytics tools can help entrepreneurs grow their business to the next level, without compromising on quality or delivery times.
6/19/2019 9:29:09 AM
DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineering for the future.
6/18/2019 5:46:03 PM
Creating a project plan and executing it is challenging enough. This has led to the rise of a number of tools to make the job easier. The project management toolkit is always evolving as is the job itself. At the same time, manufacturing processes, market demands, industry regulations, and every other aspect of the job changes regularly.
6/18/2019 4:47:08 PM
Technology has found a way in the lives of pretty much everyone. If you live in modern society, there is a good chance that you rely on technology daily. You use it to pay for your food, shop for items online, and play videos. You may even perform mundane tasks online. Either way, keeping up with the latest tech news is a good idea.
6/18/2019 4:19:00 PM
Constant Contact increased its contact center efficiency, productivity, customer satisfaction, and revenue thanks to Glance Networks solution.
6/18/2019 12:08:25 PM
Find out how chemical crosslinking is the wrinkle that makes Hyaluronic Acid last longer and fill deeper for aesthetic surgeons and their patients.
6/18/2019 10:42:59 AM
As businesses today become more dependent on technology, it is imperative that companies keep abreast of every innovation. One of the many areas of business operations that have benefited significantly from technology is customer communication.
6/18/2019 10:36:19 AM
What is nesting? Nesting, sometimes known as the transition stage, is the point at which new call center hires are finished with their classroom training and are beginning to take some calls, but their onboarding is still incomplete, and they need quite a lot of observation and guidance. This is a critical stage for call center management to get right, as a good experience may establish an excellent employee going forward, but a bad experience could result in attrition.
6/18/2019 10:19:49 AM
When most people think IVR, they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do much more and can truly be turned into corporate assets.
6/17/2019 11:52:22 AM
The battle of the consoles is about to erupt once again, as gamers around the globe wait for the new PlayStation and Xbox. In the UK, the gaming industry is bigger than both music and video combined - so, the battle of the consoles is highly anticipated. But, who will win? We've dived into the two goliaths to find out.
6/17/2019 10:29:51 AM
In the past few years, Instagram took off to be one of the most important social media platforms in the world. As Facebook became more appealing for older adults, Instagram took millennials by storm and changed the way they dress, eat, travel and interact with people.
6/17/2019 9:35:59 AM
The telecommunications industry has developed a technology framework, STIR/SHAKEN, to combat caller ID spoofing. The framework enables originating service providers to authenticate and sign caller ID information in outbound calls. Terminating service providers then use this information to verify caller ID information on inbound calls as they deliver them to subscribers.
6/17/2019 7:00:00 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
6/15/2019 7:00:00 AM
Everywhere you look these days, voice is becoming the dominant enablement medium. Whether in a car, at home, in the office, or anywhere else, voice is connecting us with the technologies we use every day.
6/14/2019 6:41:44 PM
Automating the software supply chain is the key component to success in digital transformation. Whether your firm is built on hardware solutions and is now focusing on software, or you're simply interested in gaining new business models to extend your product lifecycle- eliminating manual processes, integrating the quote to sale, automating the fulfillment/ delivery processes, or increasing your customers satisfaction- the first step is a flexible and enterprise-grade consolidated software licensing solution.
6/14/2019 4:46:54 PM
This week, C3 unveiled its Cisco Broadworks powered hosted PBX, UCaaS and CCaaS platforms. These additions join SD-WAN, connectivity, security, managed services, cloud offerings in a comprehensive portfolio of solutions.
6/14/2019 3:12:44 PM
What Business Can Learn From This Darien, Connecticut Police Warning
6/14/2019 2:46:02 PM
Evernote Flaw is a Social Engineering Goldmine
6/14/2019 1:14:12 PM
Quality assurance is arguably one of the most important factors in a call center operation's success. Simply seating agents and providing a script of what to say and not say is simply not enough today or for the future if you want to maintain customer satisfaction levels and exceed company goals.
6/14/2019 12:28:01 PM
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