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Today, small businesses must keep up with consumer communications just like the bigger corporations. To do that, they must rely on artificial intelligence, like chatbots.
8/7/2017 8:00:00 AM
In recent years, technology has enabled a shift when it comes to the customer experience during a business transaction - no longer are businesses driving the relationship, it is the customer who is now in control. Businesses that fail to embrace new technologies will have even less control of the customer journey and will miss out on future sales.
8/7/2017 7:00:00 AM
Welcome to the IoT Evolution Week in Review, my friends. This week, it's all about M&A, Government oversight, Vehicle Telematics and more in this IoT Evolution Week in Review Let's get into it, shall we?
8/5/2017 9:30:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
8/5/2017 9:00:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
8/5/2017 8:45:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
8/5/2017 8:30:00 AM
Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!
8/5/2017 8:00:00 AM
We live in a real time world, which requires real time applications capable of supporting the speed of business. Digital transformation is taking hold across industry, and receiving a facelift as a result are communications applications. From WebRTC to the cloud, APIs and more, it is an exciting time to be covering the communications applications space. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was: Time for the Week in Review!
8/5/2017 8:00:00 AM
The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demanding customer. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in contact center solutions news: Time for the Week in Review!
8/5/2017 7:00:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
8/5/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
8/5/2017 7:00:00 AM
The Unified Communications week in review is a recap of all the top stories making headlines in the UC market this past week.
8/5/2017 7:00:00 AM
The VoIP Solutions week in review is a recap of all the top stories making headlines in the VoIP market this past week.
8/5/2017 7:00:00 AM
The Next Generation Communications week in review is a recap of all the top stories making headlines about LTE, 5G and the future of communications this past week.
8/5/2017 7:00:00 AM
Just as online betting sites took off at the beginning of the last decade, we are witnessing a boom in mobile betting apps right now, which allow anyone with a mobile device to place wagers with ease and convenience, anywhere and anytime.
8/4/2017 2:45:15 PM
Gogo created tremendous hype when it first enabled in-flight connectivity on American Airlines, back in 2008. But, anyone who has used in-flight Wi-Fi since then knows how challenging it can be to actually be productive.
8/4/2017 1:47:53 PM
NETGEAR Inc. has come out with a new PoE+ switch. It aims to help small and medium businesses with their IP surveillance and VoIP phone deployments.
8/4/2017 1:15:58 PM
The new K-1775-IP from Viking Electronics offers camera, dialer, keyless entry, phone, proximity reader, and relays functionality in a vandal resistant housing.
8/4/2017 1:10:32 PM
The overwhelming majority of major power outages result from severe weather conditions and, fortunately, Texas A&M University Researchers have developed a model to help predict weather-related outages. But, localized outages are becoming more frequent, particularly those caused by animals, birds, and reptiles finding their way into electrical substations and other infrastructure, coming into contact with sensitive, energized equipment.
8/4/2017 11:41:18 AM
While power outages are an inconvenience to everyone they impact, their financial impact is greater than most would imagine, because of their broader effect on supply chains, water supplies, and other fundamental resources.
8/4/2017 11:00:08 AM
ForeSee unveiled the newest version of the ForeSee CX Suite, aimed at managing the customer experience from a centralized place. The ForeSee has been hard at work over the last year putting the enhancements in place; let's take a look at what's new.
8/4/2017 10:00:00 AM
Cloud communications provider Vonage announced an expanded APAC footprint this week to address the growing demand for cloud communications. To do this, it named Sunny Rao Vice President and General Manager for APAC to aid in the expansion.
8/4/2017 8:30:00 AM
It takes agile, newer technologies to delight and surprise customers, but most organizations are staggering under the weight of legacy infrastructure. Application Program Interfaces (APIs) are the magic time travel machines that facilitate legacy modernization strategies, by linking legacy systems with the latest functionalities. What's more, it's at a fraction of the cost it would take to embark on elaborate projects to migrate from the legacy.
8/4/2017 8:00:00 AM
5G is the future. And, as it turns out, it's not as far into the future as originally thought.
8/4/2017 8:00:00 AM
The Federal Communications Commission today proposed a fine of more than $82 million against parties it believes made more than 21 million illegally spoofed robocalls. And the FCC is doing additional work to prevent this kind of thing.
8/4/2017 7:00:00 AM
Here are five bold - yet reasonable - predictions into where big data will take us in the next five calendar years.
8/4/2017 7:00:00 AM
In a recent interview, Dave Wolter of AT&T Labs talked about the company's technical work to date related to 5G. That included discussions about 5G automation and orchestration, areas in which AT&T has been a leader; millimeter wave propagation; and latency.
8/3/2017 5:40:52 PM
There's a lot of positioning around spectrum lately as different stakeholders do their best to get more of it as 5G draws near.
8/3/2017 5:22:00 PM
In early December 2016, the Grand Rapids Police internal investigators discovered that a phone line marked non-recorded had in fact been recording since 2010. However, they didn't turn the function off once they'd made that realization. Instead, they sent out a reminder of the city's computer policy, which states that employees have no right to privacy when using city phones or computers.
8/3/2017 4:28:41 PM
In this special live episode from the IoT Evolution Expo, Ken Briodagh sits down with Mary Beth Hall, Director of Product Development for IoT at Verizon.
8/3/2017 3:54:32 PM
To solve the problem of its outdated communications, Tuff Shed turned to RingCentral, Inc., a provider of global enterprise cloud communications and collaboration solutions. Tuff Shed has since deployed the RingCentral Office and RingCentral Contact Center solutions.
8/3/2017 3:44:33 PM
Digium, Inc. announced this week that it is making three major updates to its Switchvox Unified Communications (UC) solution. These changes will include the release of four high performance appliances, the introduction of a streamlined pricing model, and the inclusion of 24x7 technical support for all new on-premise deployments.
8/3/2017 3:41:47 PM
CenturyLink, Inc. announced earlier this week the release of its CenturyLink Business VoIP for small businesses. The new offering is a pre-configured service that delivers premium phone features at a flat monthly rate.
8/3/2017 3:32:14 PM
Genesys announced this week that PureCloud now supports more than one million interactions daily. The cloud-based customer engagement and employee collaboration solution is riding the wave of momentum, with 2017 serving as a year of substantial growth - namely, a 300 percent increase in customer usage and 500 new customers over the past 12 months.
8/3/2017 3:27:24 PM
SimpleFone, a subsidiary of HD View 360 Inc, announced a number of enhancements: modernized infrastructure to support the growth of the VoIP services provider, the Simple Affiliate Partner sales program, the establishment of safer and secure SRTP/TLS compliant encryption platform in addition to new software and POS/CRM integration functionality.
8/3/2017 3:25:03 PM
Evolve IP, often called The Cloud Strategy Company, announced yesterday that it has acquired Mtel, a cloud communications firm based in the Netherlands. This is a big move for Evolve IP, as it contributes to the company's ongoing growth strategy.
8/3/2017 2:09:47 PM
Peer5 has raised $2.5 million in seed funding. FundersClub, Leorsa Group, Oriza Ventures, and Tank Hill Ventures participated in the round.
8/3/2017 1:26:03 PM
ViscoCon announced recently that it has been named in Gartner's 2017 Cool Vendor report for unified communications.
8/3/2017 1:14:36 PM
Zentera Systems, a provider of workload security for the multicloud, has announced that it was awarded Best of Show for Best Security or Privacy Solution at IoT Evolution Expo recently in Las Vegas, Nevada.
8/3/2017 1:01:38 PM
Merger reportedly is expected to provide Numerex with an expanded ability to serve its customers, while Sierra Wireless accelerates device-to-cloud strategy.
8/3/2017 11:59:33 AM
In some ways, social media is the definition of big data. Every tweet, post, and picture carries valuable data about the person's habits, location, preferences, opinions, and purchases. It's a treasure trove of information waiting for the right tool to extract value.
8/3/2017 11:49:19 AM
Leading internet of things events seeks speakers to discuss the impact IoT solutions has on operations, business intelligence, new product development and revenue generation.
8/3/2017 11:46:20 AM
Today's era of 'data chaos' - the point where the size and growth of unstructured data vastly outpaces structured data - has created a pressing requirement for companies to transform information management and storage strategies to improve operational efficiency and ensure profitable growth.
8/3/2017 11:14:34 AM
This week, omnichannel contact center solution firm Upstream Works Software LLC. announced a new partnership with NextNet Partners to easily and quickly deliver robust contact center solutions.
8/3/2017 8:37:05 AM
Interop Technologies announced that its Rich Communications Services (RCS) Cloud now fully incorporates the GSMA Universal Profile (UP) 1.0. The Interop RCS Cloud offers operators and CSPs an avenue to efficiently and quickly launch a rich messaging solution, with Interop doing all the heavy network lifting.
8/3/2017 8:33:31 AM
Today's data centers bear little resemblance to those of the past in terms of the responsibility they carry. For digitized businesses, the data center is the hub of a whole new realm of possibilities. It serves as a versatile reservoir of data and software and must remain up and running to serve the organization and its customers.
8/3/2017 8:00:00 AM
As little as ten years ago, you couldn't discover new things like you can today. Whether you consider this to be a curse or a blessing, the content available on the Internet has changed dramatically over the last few years.
8/3/2017 8:00:00 AM
Let's be real: as fun and challenging as marketing can be, the best strategy in the world doesn't matter if it doesn't result in conversions. Revenue is what keeps nearly all businesses afloat, so a lack of paying customers can spell danger for your organization.
8/3/2017 8:00:00 AM
This week, Sonus unveiled Sonus Advantage, a bundled unified communications solution, which will make deployment easier, faster and ensure security.
8/3/2017 8:00:00 AM
A recent VanillaSoft blog explains how to populate your sales funnel for future success.
8/3/2017 7:30:00 AM
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