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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Many companies are still reluctant when it comes to getting their IT infrastructures fully online. But what is are the biggest things preventing businesses from moving to the cloud today?
6/27/2019 9:37:26 AM
Bringing new employees into the workplace can be challenging. In addition to getting the new hire up to speed on policies and standard practices, there's the training and acclimating them with the team members. With the right onboarding processes in place, it's possible to not only get this phase accomplished quickly but also with maximum productivity.
6/26/2019 4:58:03 PM
Mutare and Nomorobo unveiled what they are calling the first viable solution to battle robocalls and voice spam in the enterprise. The Mutare Voice Spam Filter is here to maximize profit, boost productivity and stop the countless solicitation calls organizations receive regularly.
6/26/2019 4:36:27 PM
TMC today announces Dell Expert Network has joined MSP Expo which takes place February 12 -14, 2020 at the Greater Ft. Lauderdale/ Broward County Convention Center in Fort Lauderdale, Florida. Through its powerful content, MSP Expo brings together business owners and technology specialists in the channel to grow their managed services business. MSP Expo is a part of ITEXPO's TECHSUPERSHOW where thousands of buyers come to meet with hundreds of manufacturers and solutions providers in one place, for three incredibly productive days.
6/26/2019 3:34:36 PM
The rate of absences in the workplace is something many companies have grappled with. From decreased productivity to poor engagement and high turnover, there are many reasons why businesses look to solutions that diminish the rate of sudden call outs by staff.
6/26/2019 1:08:22 PM
The emergence of numerous startups has been made possible by the wide variety of financing options that are available today. One great example is P2P lending, which has been made possible by technology. While this is just one example, technology has impacted the finance sector in many ways. It is no longer the same financial sector that people interacted with a few decades ago.
6/26/2019 10:01:10 AM
It goes pretty much without saying that some business houses are better than others. There are companies that are able to pull a large number of investors. The moment a big business house releases an Initial Public Offer (IPO), prospective shareholders take the stock exchange by storm in order to get their hands on the company's shares.
6/26/2019 9:47:46 AM
Blogging is one of the effective ways to promote your small business. It helps businesses in developing their brand awareness among the people, by providing them with relevant and quality content.
6/26/2019 9:42:06 AM
As detailed by Leigh Gallagher in her book The Airbnb Story, one of the founders of any tech company should be a technical wizard - this is what the masterminds of the Silicon Valley venture capital expect when you're trying to pitch to them your new killer app. This founder would be responsible for all technical aspects of the company, but would also serve as the company mascot, as other founders parade them from one presentation to the next.
6/26/2019 9:37:42 AM
MSP TPx announced the arrival of UCx SmartVoice, a SIP trunking solution to enables organizations to deploy an advanced communications solution while keeping their legacy PBX in place. The hybrid UC solution allows a firm a smooth migration from on-premises to cloud-based communications.
6/25/2019 4:25:36 PM
Digital transformation comes in myriad of ways. This cloud-powered, virtual revolution at hand is driving much in the way of change. Top to bottom, change is abound and as businesses embrace the omnichannel; and the enhancements to engagement are making waves.
6/25/2019 3:39:23 PM
Telinta has adedd Inteliquent to a long list of DID and E911 providers for VoIP service providers using Telinta's softswitch and billing platform.
6/25/2019 2:48:44 PM
Recently, Rocket Wagon Venture Studios (RWVS) announced they have named Jim Gagnard as the Managing Director of their latest studio, focused on IIoT applications.
6/25/2019 1:14:45 PM
Smart homes and home automation have been the subject of science fiction stories for decades.
6/25/2019 1:07:51 PM
After launching Rocket Wagon Venture Studios at IoT Evolution Expo earlier this year, the company announced its second industry vertical studio recently, New Mobility being led by smart mobility veteran Jochen (Joe) Renz.
6/25/2019 1:01:27 PM
C3 IoT and Microsoft Corporation are joining together in a strategic partnership to deliver new technology developments and go-to-market initiatives.
6/25/2019 12:44:41 PM
Versa Networks, pioneers in developing a secure cloud IP platform has just announced that they have received the 'Recommended' rating from NSS Labs, Inc. in their 2019 Software-Defined Wide Area Network (SD-WAN) Group Test. Austin, Texas-based, NSS Labs is known for its global leadership and as a trusted source for independent and confirmable Cybersecurity and SD-WAN intelligence.
6/25/2019 12:21:29 PM
Sierra Wireless will begin a strategic collaboration with Microsoft to provide one of the industry's first full-stack IoT solutions.
6/25/2019 12:06:30 PM
Pegasystems recently funded an initiative for Girls in Tech, a global non-profit organization focused on the engagement, education, and empowerment of women in technology.
6/25/2019 11:59:52 AM
West Corporation, an Omaha-based provider of communication and network infrastructure services, including call center services, recently announced the international expansion of its Flowroute software-centric carrier capabilities.
6/25/2019 11:13:03 AM
In support of market growth in the Middle East and Southeast Asia, cloud communications provider tyntec has announced it has partnered with telecommunications company Ooredoo Global Services to provide its A2P SMS services for Ooredoo Group's operating companies.
6/25/2019 11:10:12 AM
The shift to SD-WAN, while offering great business benefits, also presents new security risks for companies with networks that spans many distributed locations. In fact, research in 2019 found that 43% of attacks target small businesses, so these organizations are just as at risk as large enterprises. If you're interested in implementing SD-WAN, here are four common security mistakes you should be aware of and work to avoid.
6/25/2019 10:34:31 AM
Dementia and Alzheimer's disease are unfortunately common conditions, especially with the elderly. Luckily, thanks to innovation and advancement in technology in the past several years, there are now many apps that can help individuals with such conditions. Here are some of the best:
6/25/2019 10:10:41 AM
In Australia in 2014, around 200,000 people were said to be accessing Netflix. Not a huge number, you'll agree, but it represent about 0.8% of Australia's entire population of 25 million or so people. The reason this number is impressive, however, is that at that time Netflix was not available in Australia. Savvy Aussies were using VPNs to get access to US and UK versions of the streaming service, which didn't officially arrive in Australia until 2015.
6/25/2019 10:05:28 AM
The state has the liberty of setting Medicaid rates the hospitals and providers receive after delivering their service. It is common knowledge that Medicaid payments, like any other public payers, are often below costs on average. To avoid a shortfall, supplemental payments are applied in addition to the base payment to bridge the gap and ensure hospitals get paid.
6/25/2019 9:58:47 AM
If you are thinking about taking your business online you have likely wondered whether it is more profitable to invest in an online website or a mobile app
6/25/2019 9:52:56 AM
The latest endorsement many businesses have shown interest in is Lipo-laser or lipo-LED machines. The reason is because the quest for a perfect body is no longer a struggle, as this technology has proved to be a safe, cure-all approach for excess fat.
6/25/2019 9:47:04 AM
Technology is one of the most talked about subjects these days. The never-ending quest for scientific research has led to a lot of development in recent years. Advancements made in areas of transportation, business, medical sciences, etc. simply can't be ignored. And all these have significantly improved the quality of human life.
6/25/2019 9:40:45 AM
Hello and welcome, just when you think that you know everything about the Xbox Live Gold 12 months subscription, something new comes up and hits you with surprise and wonder all the same. The service is huge as it is, and the Gold Subscription enhances it to an even larger scale. If you've been a member of the club for a while, you may know most of what's to follow, however, even if that's the case, we highly recommend going through the article as even you might find some intricate detail up ahead.
6/25/2019 9:34:42 AM
Voyant announced its June 2019 UCaaS release with a number of customer experience enhancements to show off the functionality of user and partner portals - an area the cloud communications provider is continuously striving to improve.
6/24/2019 4:50:00 PM
Telinta has expanded its brandable portfolio to include Mobile VoIP. The addition allows Telinta's customers to deliver a comprehensive communications packages to their end users.
6/24/2019 3:59:50 PM
The Industrial Internet Consortium (IIC) announced a new IIoT Maturity Assessment, a web-based tool included in the IIC Resource Hub that enables users to better understand their enterprise IIoT maturity.
6/24/2019 12:34:19 PM
For the first time ever, online U.S. retail sales surpassed the sales of general merchandise stores like department stores, warehouse clubs and supercenters in February 2019 according to the Commerce Department.
6/24/2019 11:06:51 AM
The internet is nearly ubiquitous nowadays, and that means many things. In regards to customer service, it means that people are using the web to interact with customer services specialists and find the answers to the questions they have.
6/24/2019 10:05:07 AM
Companies today are faced with the increasing and relentless onslaught of cybercrime. A report by McAfee predicts even more cybercriminal collaboration this year, with a growing market where the selling of malicious off-the-shelf products is possible. This means that more individuals - with varying skill and experience, of course - will be able to carry out cyber attacks.
6/24/2019 10:00:10 AM
There's one unarguable truth about trends over the last couple of decades. There's been a lot of them. Change has always been humanity's capricious copilot, but with the burgeoning technological possibilities and the bubbling global soup of instant communication we all swim in, the pace of change has shifted from mildly demanding to relentless.
6/24/2019 9:49:25 AM
There's no denying how much technology has evolved over the years, and how much our lives are improving because of it. Year after year, new advancements are made and a minor problem we used to face is solved and a little nuisance is taken care of. One of the aspects that has benefitted the most from technological advancement is communication. The way it has evolved over the years is mind boggling and it doesn't even stop there.
6/24/2019 9:44:23 AM
Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-to-use self-service alternative to voice.
6/24/2019 9:40:40 AM
More than half of companies polled in Deloitte's annual Global Blockchain Survey consider enterprise blockchain as one of their top five priorities.
6/24/2019 9:16:54 AM
Central and Latin America partnered with UFINET, a fiber optic telecom wholesale operator to make it possible for customers to connect with major international ISP's including Tier 1 category, and local ISP's nodes via major submarine cables in Latin America and the United States.
6/24/2019 7:00:00 AM
Russia and Now Iran Cyber War; Companies are on the Front Line
6/23/2019 8:03:39 PM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
6/22/2019 7:00:00 AM
An overhead line power outage created havoc for Amtrak commuters on many of the carrier's Northeast Corridor routes between New York's Penn Station and Philadelphia on Wednesday.
6/21/2019 6:05:29 PM
Telecom fraud continues to be a huge problem, costing providers and subscribers some $30 billion dollars annually, according to the Communications Fraud Control Association.
6/21/2019 4:54:47 PM
European Computer Telecoms (ECT) announced one of Europe's fastest-growing mobile operators signed a three year contract empowering the provisioning of customized UC and virtual PBX. The carrier is now prepared to provide enterprises and municipalities robust communication capabilities.
6/21/2019 3:44:07 PM
At the recently concluded Verint Engage 2019 Global Customer Conference in Orlando, Florida, the Customer Engagement Company honored those companies illustrating best practice with results to show.
6/21/2019 2:49:20 PM
There's probably nothing more important when it comes to metrics that determine success in the call center than quality. When a call center delivers consistent and top-level quality it has an impact on all areas of the business. Better quality interactions with customers raise their loyalty and satisfaction levels. It also helps the agents who work in the call center to feel better about their jobs and in turn continue to offer quality services to callers, and more.
6/21/2019 1:51:38 PM
nexogy will be joining Telarus on Friday, June 28th at New York's Citi Field to watch the Atlanta Braves face the New York Mets. In advance of the 7:10 pm game, there will be vendor presentations beginning at 6:00 pm.
6/21/2019 1:37:08 PM
This week, St. Louis County residents got something to be excited about - a new call center. The 311 call center is open Monday through Friday from 8am until 5pm. The 500 daily calls surely keeps the staff of five agents busy, putting extra pressure on forecasting and scheduling practices.
6/21/2019 1:25:40 PM
A widespread power outage impacted Lawrenceburg Municipal Utilities customers in Dearborn County, Indiana Wednesday evening, causing tripped breakers, flickering lights, fluctuating voltage, smoke smell, and fires.
6/21/2019 11:57:32 AM
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