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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Smart communications solutions provider Ooma is helping to make this possible and just announced the release of new features for its Ooma Office solution aimed specifically at assisting small businesses with management of communications.
4/30/2019 4:22:30 PM announced a successful deployment for Progress Printing Plus of Lynchburg, VA., a project that included circa 50 telephone locations and several departments with the demand for faxing capability.
4/30/2019 4:04:12 PM
This week, AireSpring announced the appointment of Dave Pierce to the role of director of global SD-WAN. The leading managed services provider selected a subject matter savant to support its efforts moving forward.
4/30/2019 3:22:47 PM
Nextiva announced the appointment of Marc Stoll as president and chief operating officer. The former Apple Executive brings with him more than 20 years of experience with rapidly growing companies.
4/30/2019 1:06:14 PM
Maintaining schedule adherence need not be a herculean task, yet still far too many call centers struggle with scheduling practices and plugging holes when lacking in adherence. Engaged employees are eager employees, so today let's explore a few ways to ensure your call center agents remain engaged and eager to show up to work and satisfy customers.
4/30/2019 12:34:00 PM
Listen to your customers. Take feedback constructively to build long term, loyal partner and customer relationships. When customers speak, businesses need to listen. And recently, we received a lesson how software licensing management can assist in gaining value from feedback to improve customer satisfaction.
4/30/2019 11:44:00 AM
Providing great customer support is expensive and time-consuming. Many organizations are tempted to cut corners, particularly when their customer churn metrics are within the average for their industry. If customers aren't defecting, the thinking among call center management goes, they must be happy. Right?
4/30/2019 11:13:00 AM
Burnout is not something to take lightly. From time to time we all need to take a mental health day or employ practices to combat the drain from out day to day and recharge the batteries. The contact center is an incubator for burnout - lots of hours, addressing angry customers, keeping an eye on KPIs, etc. Fret not, there are ways to avoid the pitfalls of burnout in the contact center.
4/30/2019 10:45:00 AM
GMAT is an important landmark in your academic life as it offers a crucial stepping stool to the rest of your career. Your GMAT scores have a lot of impact on your future and while it is surely possible to work hard and overcome a poor score, to some extent, a good score paves your way to success more easily.
4/30/2019 9:56:22 AM
Project portfolio management (PPM) is a strategic alignment process by which an organization's projects are evaluated to identify the purpose, fit, and benefits as they relate to company goals.
4/29/2019 7:26:49 PM
Sales and Marketing isn't usually an MSPs biggest strength. Many of us have created businesses out of technical skills and hands-on abilities, and when it comes to selling ourselves and getting the word out, it's word of mouth we often rely on. However, to get your business from where you are to where you want to be, you need to be willing to do more. Here are some of the biggest mistakes a growing MSP can make when targeting SMBs, and what you should be doing instead.
4/29/2019 5:42:28 PM
VoIP solutions and data networking company Audiocodes recently announced that its One Voice Operations Center (OVOC) is joining the AudioCodes Mediant VE SBC on Azure. One Voice is a web-based lifecycle management and monitoring solution for cloud- or premises-based VoIP deployments. It provides enterprises with life-cycle FCAPS (fault, configuration, accounting, performance and security) management and voice network design.
4/29/2019 5:30:18 PM
Today, the NICE Enhanced Strategic Planner (ESP) has been honored with a 2019 CUSTOMER Magazine Product of the Year Award. The next generation contact center solution provides contact centers with the ability to improve customer service via insight to enhance staffing strategies and manage outlays.
4/29/2019 4:54:45 PM
SD-WAN is an emerging alternative to provisioned MPLS circuits, providing distributed flexibility by using a centralized control model at the customer premises or within the cloud.
4/29/2019 4:15:47 PM
ClearOne unveiled COLLABORATE Space Enterprise, the firm's newest on-premises collaboration platform. The three versions of COLLABORATE offer the proper configuration of features and functionality to meet the needs of organizations of any size.
4/29/2019 3:51:29 PM
Harris County, Texas, built a new next-gen 911 call center it says is capable of withstanding nearly any natural disaster and includes power protection solutions for business continuity.
4/29/2019 3:46:24 PM
Hodusoft has added multilingual capabilities to its hosted PBX solution, allowing providers to increase their service quality by allowing configuration of PBXs in local languages.
4/29/2019 2:03:52 PM
TMC and Crossfire Media today announced the call for speakers has opened for Industrial IoT Conference being held February 12 - 14, 2020 at the Greater Fort Lauderdale/ Broward Country Convention Center in Fort Lauderdale, Florida. The conference program will feature case studies focused on the IoT technologies and solutions increasing the productivity and efficiency of manufacturing and production processes. The Industrial IoT Conference is collocated with IoT Evolution Conference and Expo, the only event focused on the Thinking IoT which leverages sensors and Big Data to create truly intelligent analytical models both at the intelligent edge and in the cloud.
4/29/2019 1:19:20 PM
TMC announced The Blockchain Event is accepting speaking proposals though May 1 for the event that will be held February 12-14, 2020 at the Greater Ft. Lauderdale/Broward Country Convention Center in Fort Lauderdale, Florida. Through keynotes, breakout sessions, case studies, live demos and networking opportunities end users from across industries will learn how to use blockchain technology to their strategic advantage. Collocated with ITEXPO, The #TechSuperShow, one the largest remaining communications and technology conferences in the world, The Blockchain Event is the dedicated forum for to come together and learn.
4/29/2019 1:01:18 PM
The U.S. Department of Veterans Affairs understands text messaging has become a desired communications features and and has added SMS as an option for its Women Veterans Center.
4/29/2019 12:53:21 PM
Networking powerhouse Extreme Networks is taking advantage of Gemalto's Sentinel solutions to transform its business model from a hardware-centric to a software-centric focus.
4/29/2019 10:42:00 AM
Every student wants to be successful in their study and career. But unfortunately, not all students can achieve high scores and accomplish their goals. Why so? Because those who fail or gain low results lack certain skills. Those are the skills necessary to get expected results and reach goals in any area of life, not just in the study.
4/29/2019 10:28:57 AM
Slow loading times and server downtime are the biggest threats to any company. The main reason for this happening is the inefficiency of server resources and the outage of backend infrastructure.
4/29/2019 10:20:24 AM
There is no use of getting loads of website traffic when it is not performing the tasks that you expect them to do. These tasks can be making a purchase, register for an event, subscribe to your web content, or request more information pertaining to a service or a product. This is because of a few common types of errors that are made by the business that you need to avoid at the time of creating landing pages.
4/29/2019 10:10:21 AM
Customer don't like waiting on hold. In fact, 60% of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there?
4/29/2019 10:03:58 AM
Contact centers are increasingly adopting cloud services and infrastructure. A hybrid approach to cloud services enables organizations to slowly and steadily migrate to the cloud while leveraging existing equipment and systems.
4/29/2019 9:48:25 AM
This review will help you choose the best free PlayStation Portable emulators for your Windows computer. Start playing the good old console games on your PC right now!
4/29/2019 9:33:35 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
4/27/2019 7:00:00 AM
Has every industry today experienced some form of cyberattack? Growing alongside our thirst for new digital tools and techniques is our desire to explore methods of keeping employees and customers satisfied. But this innovation will always come at a cost: increased vulnerability. More companies are directing their IT efforts toward cybersecurity-tightened security measures, identity access management, risk assessments and disaster recovery-and toward business solutions that will make it easier to manage the overall IT environment made up of multiple technology endpoints.
4/26/2019 5:32:06 PM
The Trenton Thunder announced the selection of Vantage Unified as the franchise's official communications partner. Vantage Unified will converge the Thunder's front office, ticket sales, administration, marketing and game day management - welcoming the Yankees Double-A affiliate to the digital age.
4/26/2019 4:35:00 PM
With the evolution of open source project that aims to build a real-time operating system for the Internet of Things (IoT), the Linux Foundation is moving closer to offering developers better open source tools that will future proof their innovations
4/26/2019 4:02:31 PM
Bee'ah's sustainable headquarters will be infused with artificial intelligence across systems and spaces, including a digital concierge for every occupant and visitor
4/26/2019 2:35:33 PM
This week, Vonage announced a new partnership with Altice Portgual, a Portugal-based telecommunications company, which will now allow Altice to send its customers contextual SMS and voice communications.
4/26/2019 2:27:23 PM
1NCE is the provider of IoT Device Lifetime Flatrate. This is powered by Deutsche Telekom in a new partnership with Digital Republic, which is a Zurich-based specialist for the IoT and machine-to-machine (M2M) communications.
4/26/2019 2:21:16 PM
Industry 4.0 is commonly considered the basis for the Fourth Industrial Revolution, leveraging Cyber-physical systems, IoT, Analytics, AI with Automation, and Intelligence with Robotics in Manufacturing as well as newer applications in Industrial settings.
4/26/2019 2:11:41 PM
Avalue Technology, an embedded solutions provider, associate member of Intel Internet of Things Solutions Alliance, has recently launched the Avalue E Ink series healthcare solutions.
4/26/2019 1:38:22 PM
This week, Orange announced the launch of the Orange Digital Centre in Tunis, which is poised to support innovation all around in Tunisia.
4/26/2019 1:35:31 PM
The ever-evolving tech landscape has created a barrier-free and connected world, simplifying our day-to-day lives in ways we couldn't have imagined just a decade ago.
4/26/2019 1:30:27 PM
AlefEdge and New Continuum Data Centers have teamed up on a way for greater Chicago regional network operators and application providers to deliver wireless services.
4/26/2019 1:22:14 PM
Parkway Corporation and FlashParking have partnered to deliver future-ready parking and mobility solutions.
4/26/2019 1:11:51 PM
IntelliView Technologies reportedly has rolled out the latest software update for its IIOT monitoring platform, the IntelliView Vision System (IVS) 5.0.
4/26/2019 1:07:13 PM
Increasing customer demand for software-defined hybrid networking and business collaboration services set to drive Tata Communications' growth in the region
4/26/2019 12:52:49 PM
AI is increasingly being viewed as a powerful tool that can help transform the global workforce and increase the value of knowledge workers instead of replacing them.
4/26/2019 12:12:18 PM
Over the past couple of years, there have been significant advancements in technology. These advancements not only impact our lives but also various Industries. Currently, the use of artificial intelligence robots cloud-based technology drones and voice assistance are the current technological trends. There are tech giants who are aiding in the research and development of various forms of technologies.
4/26/2019 10:33:14 AM
Companies use different kinds of systems to manage their data and processes efficiently. Take for instance a sports club, which could use sports club membership software that will make the management of their students' and coaches' files easier. This clubs software may also have other features such as scheduling, enrollment, and note recording.
4/26/2019 10:19:08 AM
The lives of retailers aren't simple. Many people believe that a retail business runs itself, but this can't be further from the truth. Running a good retail store demands hiring an excellent staff and training them, using the proper marketing strategies, not to mention tracking finances and organizing shipments.
4/26/2019 10:06:23 AM
NTT Communications Thailand announced intentions to create a blockchain, AI, IoT-focused innovation lab to aid in incubating the nation's digital transformation efforts. NTT is one of Thailand's largest telecommunications networks, and is a unique position to support these efforts and drive research, development and investment in emerging technology.
4/25/2019 2:53:49 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Dave McCarthy of Bsquare, to talk about the Intelligent Edge, Cloud v. Edge solutions, distributed computing and the sensory layer.
4/25/2019 2:25:11 PM
The Smart City Event opens the call for speakers for Florida 2020 Event
4/25/2019 12:37:30 PM
One recent study from The Eastern Management Group, The 2018 Premises and Hosted PBX Customer Satisfaction Report, looked closely at the top vendors offering solutions today by surveying over 3,500 IT managers globally to uncover which providers are making success a possibility for the mid-market and enterprise today.
4/25/2019 11:54:51 AM
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