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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Lost time can cost companies money. And absent employees can result in lost time and missed opportunities. So, when a worker begins to develop a pattern of unscheduled absenteeism, it's important to break that pattern.
2/5/2018 5:16:20 PM
Lost time can cost companies money. And absent employees can result in lost time and missed opportunities. So, when a worker begins to develop a pattern of unscheduled absenteeism, it's important to break that pattern.
2/5/2018 4:47:42 PM
What are the key call center KPIs and why are they important? Key performance indicators are the metrics by which most contact centers live and breathe. This article explains how to make KPIs work in a contact center.
2/5/2018 4:13:14 PM
Known for its Microphone Mist technology and award-winning HDL300 audio conferencing solution, Nureva unveiled the Dual HDL300. Touting more than 16,000 virtual microphones and the capability of supporting a meeting room 30'x50', this next generation audio conferencing solution is set to support collaboration needs.
2/5/2018 3:57:57 PM
Communications technology can help create more inclusive workplaces, Powwownow CTO Chris Martin shares. While technology may indeed create more inclusive workplaces, it seems appropriate to note - given the focus of Mr. Martin's article - that this message is being delivered by a business that's apparently run entirely by dudes.
2/5/2018 3:43:45 PM
Tata has done a series of acquisitions (including Teleglobe) and made ongoing investments in internal R&D.
2/5/2018 3:05:25 PM
Orange Healthcare has signed an agreement for the acquisition of Enovacom, a major player in e-health.
2/5/2018 2:52:00 PM
Our connected world is putting new demands on, and creating new complexities relative to, networks. That's cause for network reinvention involving the use of artificial intelligence, automation, policy, programmability or tunability, and a whole lot more.
2/5/2018 2:25:39 PM
Mitel today announced that several of its solutions are now HIPAA compliant. That includes MiCloud Business, MiCloud Enterprise and Clearspan, and MiCloud Office.
2/5/2018 1:45:55 PM
According to a recently published report by Future Market Insights, the global intelligent transport systems (ITS) market is on the verge of a huge growth period.
2/5/2018 1:44:12 PM
Pragma Systems has announced the release of its next secure systems administration platform, Telemote.
2/5/2018 1:25:19 PM
Voice works only as well as the software analyzing and acting on the voice can understand what humans are saying, and this is no small challenge
2/5/2018 1:08:54 PM
The Healthcare industry is dependent upon and dedicated to leveraging only the best in privacy and security controls.
2/5/2018 1:04:05 PM
Smart City Solutions will also help enable better integration of autonomous vehicles in the city
2/5/2018 12:37:37 PM
TMC today announced Todd Abbott, the Executive Vice President, Global Sales and Service at Mitel will present a keynote at ITEXPO being held February 13-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
2/5/2018 12:32:56 PM
TMC today announced mCart by Mavatar has signed on as a platinum sponsor to The Blockchain Event being held February 15-16, 2018 at the Greater Fort Lauderdale/ Broward County Convention Center in Fort Lauderdale, Florida.
2/5/2018 12:24:31 PM
TMC today announced Citrix has signed on as a Platinum Sponsor to SD-WAN Expo being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida.
2/5/2018 12:01:31 PM
Joe Pulizzi, otherwise known as the godfather of content marketing, is the founder of Content Marketing Institute, a world-leader in education and organization for content marketing.
2/5/2018 10:43:36 AM
For many decades, VR has struggled to become a reality. Now, it seems virtual reality has advanced to the point where consumers will be able to participate in this exciting technology. Indeed, PlayStation VR, which expected modest numbers, sold over 2 million units.
2/5/2018 10:29:16 AM
Cryptocurrency is hot. How hot? So hot that financier James Altucher predicted that cryptocurrencies will replace some or all paper money. And it's not just finance and tech getting in on the cryptocurrency boom.
2/5/2018 10:24:36 AM
Join us for the webinar, Data Center Modernization: Insights, Misconceptions and Real-Life Wins with Flash Storage Strategies.
2/5/2018 7:00:00 AM
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!
2/3/2018 7:00:00 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
2/3/2018 7:00:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
2/3/2018 7:00:00 AM
Contact Center Solutions saw everything from artificial intelligence to a new cloud contact center solution. There was also the offering of tips on how to minimize consumer turnover, in an industry where customer and agent satisfaction keeps the wheels on the bus moving at a steady pace. In case you missed any news or announcements, this is the perfect time for the Contact Center Solutions Week in Review.
2/3/2018 7:00:00 AM
Video conferencing was the hot topic this week in The Conferencing Zone and it is no wonder why. Not only does it enhance work meetings but it allows for students in rural areas have access to experiences that they otherwise wouldn't. In case you missed anything, this is the perfect time for The Conferencing Zone Week in Review.
2/3/2018 7:00:00 AM
CenturyLink and collab9 announced a new contract to provide Unified Communications as a Service (UCaaS) capabilities to the Defense Nuclear Facilities Safety Board (DNFSB). This is a one-year contract with two one-year renewal options.
2/2/2018 4:47:23 PM
You have been given the responsibility of teaching a training class to a bunch of call center agents. You are extremely excited and eager to impart your wisdom. Unfortunately, they would rather be anywhere else based on the predictability and monotony of prior sessions. Now, it is up to the trainer to create an engaging, educational, and inspiring session where everyone benefits. Need some help? Here are a few tips!
2/2/2018 3:58:54 PM
Saddleback Communications and Reinvent Telecom selected and deployed the Protector FMS to protect their Metaswitch network. The Equinox solution will enable the ITSP and white-label cloud UC provider with the peace of mind.
2/2/2018 3:24:56 PM
The BYOD trend is proving to carry a double meaning. Some would argue bringing their personal device to work is way to drive productivity, whereas others can point to BYOD really meaning Bring Your Own Distraction. The funny part of this debate is the proof is in the reporting.
2/2/2018 3:22:09 PM
Avaya is showcasing it new line of desktop phones, offering a handful of choices with the 1600 Series IP Deskphones. The Avaya Vantage will see an upgrade along with the CU-360, a conferencing device, a new lineup of phones has been presented: the Essential Experience J139, J169, and J179. These phones will be available in Q2 2018.
2/2/2018 1:44:44 PM
Providing great CX is not something that's reserved for the biggest and most high profile companies. This upcoming webinar, How Smart Brands Are Beating You at Customer Experience (and how to fight back) featuring Constellation Research and 8x8, will explain what it takes for any business to delight customers and win more business in the process.
2/2/2018 1:01:26 PM
Alibaba Cloud, an extension of the Alibaba Group, announced the launch of the Malaysia City Brain initiative. The initiative will be in conjunction with the Malaysia Digital Economy Corporation (MDEC) and Dewan Bandaraya Kuala Lumpur (DBKL).
2/2/2018 12:54:25 PM
If the tech enthusiasts are right, everyone we know will have toasters and light bulbs with internet functionalities soon.
2/2/2018 12:52:49 PM
Many manufacturers are struggling to transition their companies to Industry 4.0.
2/2/2018 12:50:36 PM
As the Internet of Things has come of age over the past few years, consumer applications have often taken center stage.
2/2/2018 12:48:30 PM
Schneider Electric has made public its new contract to provide comprehensive process automation systems, solutions, and services to Dangote Oil Refinery.
2/2/2018 12:46:01 PM
With billions of dollars' worth of investments at stake, it's critical that enterprise leaders pause and consider how to measure the full impact and ROI of their IoT investments.
2/2/2018 12:45:01 PM
The Internet of Things is finally here, permeating the consumer device market with gadgets like Amazon Alexa and Google Home.
2/2/2018 12:40:08 PM
In designing IoT products and apps, be humble and consumer-centric.
2/2/2018 12:35:43 PM
With a new breed of Internet of Things medical devices that make personal health care easy and reliable, the potential in this space is tremendous.
2/2/2018 12:30:11 PM
While farming is a high-tech industry in other parts of the world such as the U.S., farming in India is still typically a very localized and low-tech endeavor.
2/2/2018 12:26:41 PM
The E.U.'s General Data Protection Regulation won't take full effect until May 25, 2018. But multi-national companies need to take thoughtful action now to be certain their E.U.-based operations will be fully compliant when the time comes.
2/2/2018 12:22:27 PM
Virsae has introduced a new UC security management solution. It's called Security Manager and delivers real-time threat information to network managers so they can troubleshoot and address vulnerabilities.
2/2/2018 12:16:53 PM
Over the last several months we've seen billions of dollars and stock options change hands as players join forces and absorb other players in strategically chosen verticals.
2/2/2018 12:16:22 PM
TCN suggests that cell phone scrubbing, manual dialing, predictive dialing, and call recording can help organizations comply with TCPA rules.
2/2/2018 12:12:35 PM
Removing customer friction should be a core goal for businesses in today's day and age. Monet Software's Chuck Ciarlo says workforce optimization solutions can help them do that.
2/2/2018 12:03:54 PM
I have been looking at the obstacles for adoption of IoT, and one of them has been security.
2/2/2018 11:53:48 AM
NTT Communications is exercising its option to purchase the final 20 percent of its RagingWare Data Center shares. Through this acquisition, NTT's data center will be responsible for the all business regarding the U.S., Canada, Latin America, and South America, under the Nexcenter umbrella.
2/2/2018 11:38:18 AM
An August report by Endgadget claims the FBI has been meeting with companies to warn them of the threat posed by the cybersecurity firm Kaspersky Lab.
2/2/2018 11:36:42 AM
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