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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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Social media is a tool that a lot of businesses utilize in order to speak directly with their target market. Not only is it affordable but it can give brands the power to reach a lot of prospective customers.
3/16/2020 9:34:18 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
3/14/2020 7:00:00 AM
Creating an efficient call center schedule is not an easy task, but thankfully there are plenty of tools and tips to help ease the burden. Call center scheduling programs may be used to simplify the process and ensure agents are turning in their best and most productive performances.
3/13/2020 3:58:22 PM
AI is increasingly being used in the healthcare industry, particularly in the midst of the global coronavirus pandemic. The burden of blame when AI makes a bad decision is still very much a gray area, however, and healthcare providers and medical facilities need to exercise caution and use human judgment in tandem with AI technologies and solutions.
3/13/2020 3:40:44 PM
While automation in the contact center is a well-debated topic of study here in the U.S., where contact center work employs an estimated 3.4 million workers, the topic is a hot-button issue in countries such as the Philippines, which has built large portions of its economy on call center jobs. Today, the country is home to more than a thousand call centers and has taken the top spot ranking in the world for a call center outsourcing destination, beating out India nearly a decade ago.
3/13/2020 3:32:55 PM
On March 7th, an ongoing Coronavirus themed phishing attack was identified. This attack impersonates the World Health Organization (WHO) in order to trick victims to install Formbook (information stealing malware) on their machines. The malicious messages appear as if they are sent by WHO, with updates regarding the Coronavirus outbreak, which makes the phishing messages look legitimate.
3/13/2020 3:22:57 PM
Americans are taking advantage of the capitalist economy into their hands, and many look for ways to get smart money. No, Americans are not lazy; they are smart, and that is why many of them look for trading and investment opportunities that allow them to make side hustle. One of the most convenient ways to make extra money (which can be several thousands of dollars) is by trading online, via their mobile applications, while going about other daily business activities.
3/13/2020 2:23:34 PM
Stream Energy is celebrating 15 years of service for customers and now operates in a number of high-profile states, including Illinois, Pennsylvania, New Jersey, and Texas, where the company is based. But while Stream Energy's traditional energy plans have been wildly successful over the years, green energy has emerged as one of the retail energy provider's most popular offerings.
3/13/2020 2:10:31 PM
Yale New Haven Health set up a call center to answer questions regarding COVID-19. Patients can be accessed via video or phone to be determined whether or not they need to be tested for the coronavirus.
3/13/2020 12:27:58 PM
A spike in call volume can certainly be expected in a time of crisis, and many would expect that to be the primary impact. A South Korean call center is having a much different experience, as of March 11, 2020 a Seoul call center reports 93 employees and family members have contracted COVID-19 - with that number to grow as testing progresses.
3/13/2020 11:08:22 AM
The global coronavirus pandemic is disrupting all aspects of life as we know it. Savvy businesses can keep operations running smoothly by using remote work and collaboration tools and ensuring their employees are up to speed on how to make the most of them.
3/13/2020 10:24:50 AM
In current times, AWS certification is a trendy topic that helps individuals to develop the latest cloud expertise, which is in high demand in different organizations. AWS allows building an effective and innovative team to serve cloud initiatives in the best possible manner. It empowers individuals and groups to meet their current goals in less time and by employing fewer resources. An AWS solution architect is capable enough to design or formulate technical services and applications required by an organization. He is the part of a solution development team to build, provide, and maintain cost-efficient and scalable AWS cloud environments.
3/13/2020 10:21:28 AM
For businesses, integrating new software into the fabric of your company can make or break efficiency, productivity, and profitability. So before you go selecting the cheapest or trendiest option, make sure you take the time to understand all of the pertinent factors. This is especially important when it comes to managed service provider (MSP) software.
3/13/2020 10:13:43 AM
STEM ventures are among some of the most successful small businesses in the US. Although there is an ongoing crisis in the STEM sector, veterans are proving to be an essential solution to a lack of skilled STEM workers. The problem for the US economy is that it can be very challenging for veterans to gain access to STEM careers despite the training that they have received in their military career.
3/13/2020 9:59:50 AM
Business process automation is the future of every business. It consists in automating specific processes implemented in the company, which is possible due to using relevant software and mechanisms. On the one hand, they allow automating simple, repetitive activities and on the other hand, leading and managing employees engaged in a given process with the so-called workflow, through paths and steps they should take and providing them with quick and easy access to up-to-date and complete information which they need to use at a given stage.
3/12/2020 4:29:27 PM
Toronto SaaS AI platform provider BlueDot identified the coronavirus in late December using its proprietary technology. The company offers solutions for governments, health companies and businesses, designed to identify public health problems and project their spread before they become as serious as the coronavirus.
3/12/2020 3:49:41 PM
Noetica, a software company specializing in the development and delivery of global customer contact systems, is working to eradicate silent calls and recently announced it was granted a patent for Live Person Detection (LPD) in an Automated Calling System.
3/12/2020 3:40:35 PM
NEC Corporation of America has announced a new Network Connect offering that makes use of artificial intelligence (AI) and machine learning to optimize the routing of phone calls for businesses. It also includes voice network monitoring to ensure quality issues do not unfold. Calls are routed to the most cost-effective and reliable carrier solution available through wholesale provider 46 Labs Communications, the Carrier of Record.
3/12/2020 3:35:23 PM
As IoT technology develops, it is important to balance technical innovation with usability and accessibility. Below are some considerations that will be key to making IoT a truly mainstream technology.
3/12/2020 1:59:30 PM
8x8 announced today that it has expanded global capabilities for the free, standalone version of 8x8 Video Meetings. The cloud communications aims to allow organizations to be ready, resilient and productive.
3/12/2020 1:57:19 PM
New technologies and consortiums building those technologies are being developed to address the prevention and fighting of fires, many which are caused by climate change.
3/12/2020 1:53:34 PM
Losing a limb is one of the most traumatic experiences a person can face. Therefore, being able to have a prosthetic alternative, while it's not quite the same, can have a huge impact on an amputee's life. They have been used throughout history, and are important in helping patients get back to normality in their daily routine.
3/12/2020 1:22:29 PM
Itron has signed a contract with the City of Stockholm to deploy its smart city central management software, Streetlight.Vision.
3/12/2020 11:55:30 AM
Ware, a San Francisco-based technology company, has launched a warehouse inventory automation system built on the Skydio 2 drone platform.
3/12/2020 11:47:26 AM
Top 5 Wuhan CoronaVirus Teleworking Tech Tips
3/12/2020 11:39:02 AM
The IoT can revolutionize construction site safety. The same technology that enables you to connect all of your home appliances is showing promise in the realm of construction.
3/12/2020 11:37:01 AM
Business today is global. Even smaller businesses have international connections, and many SMBs are finding that they're navigating international waters to take advantage of opportunity. For companies unused to the idea, it may be somewhat scary. Building an international customer service presence will come with challenges. For starters, how are you going to communicate with those customers?
3/12/2020 10:54:03 AM
One of the most important abilities to develop in young students is their vocabulary. Having an ample vocabulary is highly beneficial for a student. For example, increasing one's vocabulary improves reading comprehension and writing skills. The quotes from an expert say it clearly: Effective vocabulary instruction across grade levels and content areas is key in increasing student learning and achievement.
3/12/2020 9:26:18 AM
Your brand is one of the most important assets you have when starting or scaling a business. Not only is it the very core of your project - and the most identifiable part of it - but it's what you're using to communicate with customers and consumers across the world. As such, getting your brand seen by more people is a key objective for all modern businesses.
3/12/2020 9:21:00 AM
With all the rapid advances in technology, the one thing which can be said is that there is not one aspect of life in the 21st century that isn't impacted in one way or another by these advances. This holds true for our personal lives as well as business operations and perhaps few industries have been more impacted than the fitness industry. Just a brief glance at the following five ways tech has impacted the fitness industry will reveal just how true this is.
3/12/2020 9:16:21 AM
The shift we are seeing in is to take this data and associate it with outcomes - measurable business outcomes - that transcend cost savings. While this shift may seem subtle, it is important, especially given the rising expectations of consumers, and their assumptions that the brands they buy from and remain loyal to understand them as individuals and are able to deliver highly personalized experiences.
3/12/2020 9:03:00 AM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Nils Gerhardt and Russ Gyurek of GlobalPlatform to talk about IoT Security Transformation, Standards and Regulation, and Trusted Components for IoT.
3/11/2020 4:26:27 PM
Zoom announced it is partnering with AVANT Communications, Intelisys, Pax8, and Telarus. As Master Agents, the companies will have an opportunity to take Zoom's product offerings to market, including Zoom Phone.
3/11/2020 4:16:57 PM
HomeToGo, an independent vacation rental search engine, matches customers with vacation apartments and homes that meet their needs by comparing millions of accommodation listings. In late 2018, it announced raising more $150 million in funding and has been acquiring competitors. As the company quickly grows, it realized a need to improve its contact center capabilities.
3/11/2020 4:10:11 PM
Software solutions and apps have become an innate part of every organization, service and individual's life. In fact, they form the core of every function and task , whether a large enterprise or an SMB.if you want to invest in a software for your business, how would you make the right choice? That is where you would find a review rating portal such as ComHQ a treasured find.
3/11/2020 3:17:57 PM
Performing any task requires the use of multiple skill sets. Doing your job efficiently demands you to have a specific set of tech skills, though. Even though those are computers and digital technologies usually meant when people talk about tech skills, these may vary from website construction to market research design.
3/11/2020 2:32:25 PM
Hailed as one of the most profound advancements for humankind throughout the previous century, the worldwide prevalence of the internet has generated undoubtable cultural shifts, propelled advancements within various sectors, and culminated in a global connectivity never before deemed possible. With swift global growth, the fledgling days of the internet's presence also generated unbridled possibilities for forward-thinking startups.
3/11/2020 2:25:03 PM
Throughout the past decade, various topics related to stem cells have made headlines across all platforms. From being hailed as the most innovative method for eradicating specific diseases, to being protested by various groups and organizations, the use of stem cells has gained national attention repeatedly. With promising initial scientific findings, and avid researchers aiming to solidify the presence of stem cell usage in the realm of science on a normalized basis, increasing numbers of startups, biotech giants, and independent companies are forging ahead with stem cell-related projects.
3/11/2020 2:16:38 PM
Back in the day, faxing a document was a real chore. Most people had to go somewhere to use a bulky machine. That meant driving somewhere and having to pay someone else to use their machine. If you were lucky enough to own one of your own at home, it had to be hooked up to its own phone line. You also had to pay for ink and paper. And even then, connection problems would happen a lot. You couldn't always be sure that your fax was delivered.
3/11/2020 2:05:00 PM
Insight Enterprises is now offering Collaboration Services for Cisco Webex Calling, with Insight Managed Collaboration delivering services and ongoing support to ensure organizations can realize the awesome that is cloud-based telephony.
3/11/2020 12:46:16 PM
CCaaS provider Serenova and video collaboration vendor Lifesize have merged, looking to buuild on the momentum in the UCaaS market.
3/11/2020 12:10:07 PM
Today, 8x8 announced the 8x8 X Series and 8x8 Contact Center are now available across Canada via direct sales and channel partners offering businesses the ability to take advantage of market leading cloud communications solutions.
3/11/2020 11:03:04 AM
Choosing your hosting plan is an essential step before you start your website. The type of hosting plan will have direct implications on your website performance as well as the way you run it. It is important to understand a few of the important characteristics of a hosting plan before you make your decision.
3/11/2020 10:02:35 AM
Customer service is one of the most important things nowadays. Businesses invest a lot of money in order to improve their customer service just to separate them from their competitors. In a recent survey, people said that customer service is one of the highest deciding factors about their purchase. Customer service can be improved massively by leveraging the power of technology.
3/11/2020 9:59:06 AM
Google Cloud and Deutsche Telekom subsidiary T-Systems have teamed up to offer enterprise managed services. The companies are also working together to create a new Google Cloud competence center to help enterprises implement custom cloud solutions.
3/11/2020 9:57:25 AM
We live in a digital era where technology accelerates at a blistering pace, and it is crucial for maintaining all business processes active. Tech companies are continually working in producing new technologies that are designed to make things easier in the real world, and if the new ways a globally accepted, you need to adapt your company to the particular change in order to stay competitive.
3/11/2020 9:55:19 AM
The rise of COVID-19 cases and deaths all over the world, including the United States, is beginning to put a rather bright spotlight on remote work technologies. Conferences and business travel are being cancelled, and employees are increasingly being asked to work from home.
3/11/2020 9:48:06 AM
The IoT and 5G have made telecommunications networks and services more complex, significantly raising the bar in terms of efficient telecom billing systems. To meet the demands of the digital era, CSPs are turning to more advanced and sophisticated business support systems (BSS) to optimize billing and more.
3/11/2020 9:46:28 AM
Buying a new car comes with feelings of joy especially if it's your first time. A new car brings no bad surprises which may lead to resentment but the price tag can change your mind. Cars are getting more and more expensive, leaving buyers with the only choice to go for a second-hand vehicle.
3/11/2020 9:42:33 AM
Oral hygiene is vital when caring for your body as it is the front line of defence when eating food. But with several issues that can all occur such as increased sensitivity and gum disease, this can have a profound effect on the state of your health. In this article, we will be looking into some of the health problems that can be caused by bad teeth.
3/11/2020 9:35:41 AM
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