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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Today, Teridion announced the arrival of the industry's first compliant, cloud-based global SD-WAN service to mainland China. Now, enterprises with offices in China can deploy the compliant solution across their entire network.
10/24/2019 8:00:00 AM
It does not matter whether you run a cake shop, a clothing store, an accounting firm, or a consultancy business; you need SEO. SEO stands for Search Engine Optimisation. It involves a number of different tactics that are designed to make your website as visible as possible on search engine result pages. After all, statistics show that most people do not look beyond the first page of Google results. With that being said, continue reading to discover ten compelling reasons why you need SEO now more than ever before.
10/23/2019 2:26:28 PM
When debating whether to attend business classes, many entrepreneurs tend to brush aside the idea thinking that they already have the aptitude and experience to handle anything that comes their way. But even talent needs to be refined with knowledge and education. Business skills can be polished, and experience augmented with the right classes.
10/23/2019 2:12:37 PM
Cybersecurity firm Symantec Corporation has a new employee: an artificial intelligence called Sami. It should help users of company's security products -- some 50 million customers - navigate a bit more freely (depending on your view of AI assistants, of course). Sami, which is being called a virtual agent, has been added to enhance the Symantec online support experience.
10/23/2019 1:56:18 PM
There is no denying that technology has changed every aspect of how modern businesses operate - from how they carry out their daily operations, to how they connect and interact with their customers and clients. To remain competitive in the business world, all entrepreneurs should be taking advantage of technology that can boost productivity, increase efficiency, and generate new revenue potential within their company.
10/23/2019 11:33:37 AM
Have you heard of the million dollar granny, Ingeborg Mootz? She discovered her skill at forex trading at the tender age of 83! Today, at 93, she not only has millions in her account, but has also written a book about how she achieved financial success. If anything, she teaches us that it is never too late to learn a skill. More importantly, she teaches us that following successful traders can be an effective way to hone your own knowledge and skills.
10/23/2019 11:29:11 AM
Cryptocurrency is disruptive; it is the newest way to challenge financial institutions and the global economy as a whole. It makes sense that the face of this movement is more often than not a young one.
10/22/2019 4:41:34 PM
Radisys' Software Selected by Qualcomm Technologies to Help 5G NR Infrastructure Customers Accelerate their Time to Production
10/22/2019 4:23:28 PM
Don't let your efforts go to waste. Use a proper marketing strategy to improve the business. These tips can be extremely useful.
10/22/2019 9:39:49 AM
Do you remember how customer service worked a decade ago? Calling up a care center. Waiting in a queue for an indefinite amount of time. Finally, getting to talk to an executive and, heaven forbid if anything goes awry, the process starts again. Ugh! Thankfully, times have changed.
10/22/2019 9:26:23 AM
Mobile learning is yet another buzzword in the elearning industry and has experienced explosive growth since the time it came into play. Ergo, it's hard to ignore the hype all around mlearning which is why elearning course providers and those from other industries have shifted their focus to developing robust mobile courses.
10/22/2019 9:23:22 AM
As the police have gotten smarter, many illicit performance enhancing drugs vendors have had to figure out new ways to make their sales. According to the latest research, it appears that using social media may be a new way for them to do this.
10/22/2019 9:15:35 AM
Nevada, like any other state in the USA, is assigned particular area codes to each its area. For example, you can find such area code as 702 area code, along with some more area codes, such as 775, and some other. They look as if they were pretty random, don't they? And the 702 area code is overlapping with 725 at all. Does it have any logic? Well, initially, it had. Do you want to know more about how it all was developed?
10/22/2019 9:08:33 AM
Until a couple of years ago, Bitcoin and the world of cryptocurrencies were a limited territory, known mostly to geeks. Nowadays, there are millions of people who are using them in their daily lives, one way or another.
10/22/2019 8:56:19 AM
Data powers the world we live in today. It is used to fuel our interactions, improve how devices operate and even as a method to motivate purchases. In the call center, data also plays a central role in how agents are managed and trained.
10/21/2019 12:45:11 PM
When it comes to a social media app creation, a good idea is not enough. To succeed as a social media application creator, you need to think way beyond just launching a simple service. There are essential things you need to keep in mind when starting with social media app creation.
10/21/2019 11:53:59 AM
Former top Gartner telecommunications infrastructure analyst turned independent technologist, advisor and developer Akshay Sharma sees convergence happening in every layer of every tech stack, as the transmission and sharing of data on newly virtualized networks is becoming faster at the edge, and smarter in the core.
10/21/2019 10:09:20 AM
Your car safety is a crucial matter to be taken seriously. No matter how experienced you are or the number of years you have been driving, accidents do happen. Definitely, our cars today are safer than older ones; they include popping airbags keeping passengers safe, different breaks adjusted to wheels, ABS and EBD, and the vehicle itself, its design and material are maintaining secure passengers, or with least injuries in case of outsized accidents.
10/21/2019 9:34:40 AM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
10/19/2019 7:00:00 AM
This week, Claro Enterprise Solutions announced a new partnership with Talkdesk, enabling SD-WAN and other technology services provider the ability to meet enterprise demand with a robust portfolio of contact center solutions.
10/18/2019 4:15:23 PM
Glance Networks, a leading provider of visual engagement solutions, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER magazine.
10/18/2019 4:05:29 PM
Today Yealink announced successful interoperability testing with, certifying the Yealink portfolio of products for the service platform.
10/18/2019 2:54:57 PM
Hosted PBX phone systems offer a number of benefits for businesses. From cost savings to greater reliability and the ability to grow seamlessly with the business, these solutions are gaining ground across the globe. One recent study looked at how businesses in Canada are adopting new offerings and uncovered growth potential for the market.
10/18/2019 2:20:53 PM
AIOps is disrupting the traditional siloes that exist in the technology world, offering collective intelligence that is useful throughout a business to improve productivity, efficiency and overall business outcomes.
10/18/2019 1:02:21 PM
Attrition is historically the biggest problem at call centers, and U.S. centers suffer from an annual turnover rate of 30-45 percent. Nonprofit organization NTI has a solution, placing 500 to 600 physically disabled people per year into positions as home-based call center agents.
10/18/2019 12:31:26 PM
Australian cybersecurity and network performance reseller, SecureServ announced that it is now a Martello Alliance Partner. The pairing puts the power of Martello's UC performance management software, SD-WAN tech and IT operations analytics in the hands of the Australian market.
10/18/2019 12:11:32 PM
How are you looking to make your home smarter? It's a unique remote world today, where internet-connected gadgets rule. From Amazon Echo to Google Home, you do have access to plenty of great gadgets.
10/18/2019 11:34:48 AM
Whether you love shopping online or playing some great games on online poker sites like thousands others, you would want to know what's happening in the tech world.
10/18/2019 11:32:24 AM
Which laptop should you buy? It's what many users ask themselves when they are thinking about getting a personal computer. There are lots of brands to choose from, and it's not easy to choose the one you need. Think about when you were trying to find some great NY online poker games - you did have to search a fair bit, didn't you?
10/18/2019 11:23:50 AM
Smart cities have been a major trend in urban planning over the last decade, with planners and architects claiming that such cities are safer, healthier, more prosperous, and more environmentally conscious. But like many, you may be left wondering, what exactly is a smart city? Toyin-Ann Yerifor is an Architectural Consultant based in Calgary, Alberta who earned her Master's Degree in Architecture at UEL, London.
10/18/2019 11:18:18 AM
Danish firm Duka announced the selection U-WFM's Workforce Management in the Cloud offering for its Hinnerup, Denmark contact center.
10/18/2019 11:14:47 AM
As any semi-experienced marketer can tell you, there are different marketing techniques that are effective for each demographic you choose to target. Of course, the same advertisement isn't going to equally impact all age groups the same, as a teenager isn't going to respond the same way their grandparents would
10/18/2019 10:45:08 AM
Ribbon Communications announced that it will be exhibiting at MWC Los Angeles, where its Cloud Communications solutions, Analytics & Security, Edge solutions, Core Virtual Network Functions and Cloud SBCs will be on display.
10/18/2019 10:28:11 AM
The outsourcing of IT services is no longer associated with cost savings, as it used to be in days gone by. Also, we no longer need to explain the meaning of the term. However, business representatives still encounter difficulties in differentiating between outsourcing and offshoring. What is the difference?
10/18/2019 10:13:24 AM
Each presentation needs to tell a story. However, it solely depends on you to make it inspirable, impactful, and effective. So, how to make your presentation impactful? Don't worry, we have your back because our guide offers 5 effective ways of making your presentation interesting and keeping the audience engaged to the very end.
10/18/2019 9:57:06 AM
Chatbots have the potential to outperform human salespeople, according to a recent study, but only when customers aren't aware of it. Academic journal marketing science looked at data from outbound sales calls between both bots and human sales reps and 6,200 customers to reach their conclusions.
10/18/2019 9:51:45 AM
RingCentral announced the addition of SYNNEX to its stable of resellers, now making the rich RingCentral portfolio available to SYNNEX' US channel partners.
10/17/2019 5:41:51 PM
SkySwitch is featuring the importance of understanding the relationship between unified communications and E911 services at Vectors 2019.
10/17/2019 4:16:18 PM
Intradiem and Aspect Software announced a co-marketing partnership that brings together robust WFO and real time automation for enterprise contact centers.
10/17/2019 4:09:16 PM
The Array of Things is a collaborative effort to collect real-time data on the urban environment, infrastructure, and activity for research and public use, their GitHub page explains.
10/17/2019 3:58:10 PM
In this episode of IoT Time Podcast, Ken Briodagh sits down with Tom Lee, VP Sales & Marketing, InnoPhase, to talk about the company's PolaRFusion Talaria TWO Wireless Platform.
10/17/2019 3:44:36 PM
The St. Louis Blues hockey team is taking advantage of AI technology to transform the way the team interacts with fans while also increasing revenues. Two years ago, the team implemented Facebook chatbots to help increase fan engagement and drive revenues. Matt Gardner, head of digital strategy for the team, explained how the organization is taking advantage of AI technology to transform its communications on the AI Today podcast.
10/17/2019 3:17:08 PM
People spend more and more time on their smartphone nowadays and it's no wonder. You can do some shopping, check your email, and even visit real money gambling apps. You often use payment options or your personal information, so securing your smartphone has never been more important.
10/17/2019 2:45:41 PM
AT&T and Vodafone Business have partnered on accelerating IoT connectivity and innovation in the automotive industry.
10/17/2019 12:47:51 PM
Traditionally, call center scheduling solutions have been built with numbers in mind rather than people. But call centers are made of people, so inflexible scheduling solutions that don't acknowledge that can often run afoul of human problems. Some believe they have the answer: a self-scheduling technology that supports the company's workforce management solution.
10/17/2019 10:43:47 AM
News articles and TV shows often reference the economy - we hear the word frequently used. It appears to be this all-encompassing thing that has a large impact on our everyday lives. But how does economy actually affect society? How does economic behavior change how we live and how countries function? If you have an economic background, you should have keen insight into this subject.
10/17/2019 10:31:25 AM
While its ability to compete fiercely with tools like Slack on the market is hotly contested, it has held its ground and continues to grow steadily. At most recent count, the company said it now has 3 million paid users and it's continued to invest in adding new features.
10/17/2019 10:28:44 AM
The working environment is changing rapidly and is becoming more flexible. Many people often work in different places and spaces, it's almost rare to work in one place for a long time. No wonder people are looking for the best ways to work remotely and search for ways by which they can work effectively anywhere and anytime.
10/17/2019 10:26:09 AM
Chatbots and voice assistants are reducing the time on hold, making the jobs of agents easier and more meaningful and changing how businesses get their customers through the purchase funnel. But, the important question of whether or not they are doing the job of growing customer loyalty and satisfaction needed to be raised.
10/17/2019 10:23:59 AM
MSPAlliance recently introduced a new cyber risk rating for cloud and managed service providers that will allow service providers and their customers to more accurately assess the cyber risk of the provider and the customer environment, and take action, if necessary.
10/17/2019 10:06:44 AM
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