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In a recent survey of 222 user experience (UX) executives conducted by UserZoom, eight out of 10 executives stated that they believe AI is the future of the user experience, and the future of work. Users are increasingly counting on AI to customize the user experience for them, depending on whether they're a newbie user or an old veteran, a visual learner or a practical leaner, a fast navigator or a hunt-and-peck navigator. But it may not always be a great idea for AI to overly customize the user experience, according to one expert.
10/30/2019 2:20:30 PM
In a move to bring their data security and multi-channel compliance solutions to more customer interactions, Semafone partnered with Unytalk Inc. to incorporate its Cardprotect Relay+ offering into Unytalk's cloud solution for real-time messaging, voice and video.
10/30/2019 2:17:31 PM
Recently, the company announced that it's VoIP solution was chosen by two electric cooperatives to power their VoIP product portfolios.
10/30/2019 2:14:46 PM
This week, Vonage CFO Dave Pearson has been named CFO of the Year in the Public Company category by NJBIZ. Pearson earned the honor due to his exceptional leadership and contributions to the growth and profitability of Vonage.
10/30/2019 2:10:03 PM
NICE inContact announced improvements to the CXone Agent for Salesforce, empowering omnichannel experiences. The CXone is able to provide a unified interface bringing together CRM, WFO and more.
10/30/2019 1:40:50 PM
It is official, Intermedia launched Intermedia Contact Center. The comprehensive contact center solution is built on the foundation of the recent Telax acquisition, offering three packages to improve operations for contact centers of different sizes and requirements.
10/30/2019 12:56:19 PM
Employee motivation is imperative for any business to succeed. The happier your staff are in the workplace, the more motivated they will be to work hard and efficiently at your company. As an entrepreneur or manager, the wellbeing of your staff is your responsibility; but it's not an easy task to curate a positive atmosphere within the workplace.
10/30/2019 9:01:47 AM
Silicon Valley is no longer the epicenter of the tech world and software development it once was. Although a lot of companies still have their headquarters in places like Palo Alto or Mountain View, these companies are spreading internationally.
10/30/2019 8:56:47 AM
Silicon Valley is no longer the epicenter of the tech world and software development it once was. Although a lot of companies still have their headquarters in places like Palo Alto or Mountain View, these companies are spreading internationally.
10/30/2019 8:53:25 AM
Technology and creation of health supplements go hand in hand. Supplements today are not just simple mix of vitamins, but they are much more than that. Manufacturers are using latest technology to create something special and unique that will help people maintain their health in optimal condition.
10/30/2019 8:44:35 AM
Day 1 of SkySwitch's Vectors 2019 user conference was filled with energy, from keynoter Keenan to a performance by Julian Marley.
10/29/2019 7:04:50 PM
With over 500 IoT platforms, dozens of Industrial IoT open source projects, multiple communities of interest, and thousands of companies working across enterprise applications, machine intelligence, AI, cloud platforms, device and data management, sensors, actuators, software, firmware, gateways, transmission networks, components, and more, the IoT ecosystem can feel like a real echosystem at times.
10/29/2019 4:59:16 PM
When entrepreneurs consider the best strategies to grow their business, secure new clients, and land lucrative business opportunities, they all seem to agree that networking is, ultimately, the best path to follow. The more connections a business owner builds, the better their business profile gets and the more leads they grow for a robust and sustainable business.
10/29/2019 3:50:55 PM
Cloud seems to be the status quo for businesses of all sizes in the modern customer engagement landscape. But what are the real benefits of making your own cloud migration?
10/29/2019 3:42:49 PM
Cloopen, a Chinese intelligent cloud communications service provider announced the cloud of Series D financing supported by Prospect Avenue Capital (PAC), V Fund, Steppe Capital and Sequoia Capital China.
10/29/2019 3:32:12 PM
Israel-based Voca.ai announced an influx of funding from American Express' strategic investment group, American Express ventures. The round of funding also included Flint Capital.
10/29/2019 2:23:58 PM
Computer Instruments, Inc. recently added to the portfolio of virtual concierge technology with the announcement the availability of its new Virtual Concierge on SkySwitch's white label platform for unified communications-as-a-service (UCaaS) and contact center environments. SkySwitch will market its virtual concierge service through its North American reseller network of MSPs, VARs, ISPs and WISPs.
10/29/2019 12:10:13 PM
OITVOIP, a North American provider of hosted VoIP and unified communications services based in south Florida, recently announced it plans to open a new sales and marketing office in Pittsburgh, Pennsylvania. The new facility and new venture will be helmed by the company's new vice president of partner development, Sean Lardo.
10/29/2019 12:07:00 PM
Noble Systems announced Nobel Gamification 2.0, an omnichannel contact center solution that is building on its award-winning ways.
10/29/2019 11:49:17 AM
SkySwitch launched a new SIP Trunking storefront at vectors 2019, giving its reseller and MSP partners another opportunity to drive recurring revenue and drive UCaaS adoption.
10/28/2019 7:30:13 PM
The Cloud Voice Alliance officially launched at SkySwitch's Vectors 2019 conference, seeking to give smaller UCaaS resellers and MSPs a competitive advantage.
10/28/2019 6:16:19 PM
New York Businesses Sought for DHS Cybersecurity Survey
10/28/2019 5:28:59 PM
In early February 2017 the National Basketball Association announced that it was launching an eSports league to be known as the NBA 2K League. This would be part of a joint venture between it and Take-Two Interactive, the publisher of the NBA 2K video games franchise. In May of that year, the league announced that 17 of the 30 teams in the real-life NBA league would be competing in the NBA 2K League's debut season, which would begin a year later on 1st May 2018
10/28/2019 10:56:14 AM
In today's business environment, software is key to the success of many companies. As an owner or manager, you have options for what kind of software you use. It could be off-the-shelf or customized by your own internal team or outsourced professionals. If you choose to use a customized solution, you should be aware of one more critical step in the development process: quality assurance (QA).
10/28/2019 10:33:05 AM
From the kitchen to the cash register, technology has now become integral to the way restaurants and fast food joints operate. The advent of these new digital solutions has made it much faster, easier, and profitable to run a restaurant. If you are a restaurant owner or planning to start one, here are some technology solutions you must consider in today's rapidly changing business landscape
10/28/2019 10:26:45 AM
3D printers have evolved over time to what they are now. To satisfactorily carry out the tasks that they do, these machines have advanced technology under the hood. Different printers have different technologies running them.
10/28/2019 10:22:25 AM
Cybersecurity: Why Business Can't Wait for Government to Help
10/27/2019 8:15:20 PM
Communications is a vital component to businesses of all shapes and sizes. So, while your company chooses to deploy a future-forward, feature-rich unified communications solution or working with a number of vendors for collaboration needs it is vital to protect this investment with UC network management. And, with the weekend upon us there's no better time than the present to take a look back at the week that was in UC network management: It's time for the Week in Review!
10/26/2019 7:00:00 AM
The Customer Engagement Company, Verint announced enhancements to Verint's Knowledge Management Professional solution promising increased efficiency and what the firm is calling an era of Knowledge Everywhere.
10/25/2019 4:29:39 PM
White label hosted solutions offer a number of benefits. From providing access to cutting-edge products and solutions, to gaining expert marketing, sales and engineering support. There are many reasons for telecom service providers to go the white label route for services. To make it even easier for businesses to spread their reach throughout Canada and the U.S., DLT Telecom has announced the launch of a complete White Label Reseller program.
10/25/2019 4:07:27 PM
AI and automation are increasingly being used to improve CRM and customer service. AI is a natural fit for many types of customer interactions across a broad range of channels, and is also being used to help human agents and enable them to focus on more complex and challenging customer interactions.
10/25/2019 3:21:22 PM
A recent study from the University of California shows U.S. workers and their families, particularly minority groups and women, are hurt by unpredictable and erratic scheduling at their jobs. The call center industry is one of the biggest offenders, and AI and automation tools may be used to forecast call volume and generate efficient and reliable schedules in advance.
10/25/2019 2:39:26 PM
EKINOPS, a supplier of optical transport equipment and router solutions for service providers and telecom operators offers efficient multiservice aggregation to fit any capacity requirement - from 10G to 400G and with optional single fiber functionality - has announced that its media gateways are certified compliant with BT's Wholesale Hosted Communications (WHC) service.
10/25/2019 2:29:01 PM
17 Huge Ways Technology is Changing Business
10/25/2019 1:42:15 PM
UK-based unified communications and call center solutions provider Kakapo Systems recently announced some additions and updates, and one of them involves a callback technology enhancement for BroadSoft.
10/25/2019 12:40:49 PM
Advancement in technology is an aspect to be celebrated. Most successful establishments in the contemporary world owe their achievement to technology. Each year, new businesses are sprouting because of the growth in the same. The majority are able to withstand healthy competition because technology favors them. Therefore, the technological growth of the business cannot be denied. If any business person or an organization wants to have a share in the global market, then it must invest heavily in technology.
10/25/2019 10:16:22 AM
MachineMetrics launched the latest IoT ecosystem, with respected manufacturing industry leaders like Amazon Web Services, Hurco, Tsugami, SECO Tools, Saint Gobain, and McKinsey & Company.
10/25/2019 9:49:45 AM
SenRa and McWane announced they have come together to create a smart water solution, integrating SenRa'snetwork services and McWane's sensor-based products.
10/25/2019 9:37:09 AM
Part of an ongoing series featuring top IoT Innovators, Senet's Bruce Chetterley discusses the innovation he is seeing in live Internet of Things deployments.
10/24/2019 7:31:29 PM
Part of an ongoing series featuring top IoT Innovators, Senet's Bruce Chetterley discusses his move into the Internet of Things space.
10/24/2019 7:27:17 PM
HPE has joined The IoT Community, an elite IoT ecosystem, to helpd drive adoption and applications of IoT, IIOT, and Edge computing in commercial deployments.
10/24/2019 6:47:47 PM
After a lot of buzzes, 5G is here. In the UK EE has already started providing 5G services in big cities. Almost all major networks will switch most of their systems on 5G in 2019. EE is the first one to launch on 30th May followed by Vodafone on 3rd July whereas o2 and Three are expected to join the gang later in the year.
10/24/2019 3:34:34 PM
This week, Vonage announced accelerated expansion in the APAC region, noting the opening of a second office in Australia. The Melbourne office will house sales and support, with space to accommodate expected growth from the appointment of Adam Savage as APAC General Manager for Vonage's Applications Group
10/24/2019 3:28:03 PM
Vonage announced that Ramco Systems has selected the Nexmo API platform to introduce the Ramco CHIA virtual assistant available to customers leveraging the WhatsApp Business solution.
10/24/2019 2:35:04 PM
Information management solution provider OpenText recent its launched OpenText Core Experience Insights, a software-as-a-service application that aims to provide companies with full visibility over their customers' journeys from website interactions to email engagement, social media content and call center performance.
10/24/2019 2:10:23 PM
Carolina Digital Phone announced it completed an installation for Rose Oil Company in North Carolina that included installations at the company's headquarters, administrative offices and 25 convenience stores owned by the company. An additional 25 Shell Food Mart stores are also slated to be completed by the spring of 2020.
10/24/2019 2:06:46 PM
Authenticity.AI and BIS Digital have teamed up to launch an automated court transcription service. The Courtside solution uses AI to analyze and transcribe court records from audio or video formats to approved court transcript files.
10/24/2019 1:46:41 PM
Let's make it clear at once: it is not a mouse that wins games but your hands. Still, one would probably agree that expensive mouse devices are at least more reliable. Additionally, the sensitivity of a $10 mouse is different from that of the $50 manipulator. As a result, a more pricy mouse is more precise in transmitting your hand moves to the game.
10/24/2019 9:15:39 AM
Today, Teridion announced the arrival of the industry's first compliant, cloud-based global SD-WAN service to mainland China. Now, enterprises with offices in China can deploy the compliant solution across their entire network.
10/24/2019 8:00:00 AM
It does not matter whether you run a cake shop, a clothing store, an accounting firm, or a consultancy business; you need SEO. SEO stands for Search Engine Optimisation. It involves a number of different tactics that are designed to make your website as visible as possible on search engine result pages. After all, statistics show that most people do not look beyond the first page of Google results. With that being said, continue reading to discover ten compelling reasons why you need SEO now more than ever before.
10/23/2019 2:26:28 PM
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