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This week, Evolve IP announced that it is joining the Telarus stable of offerings, working with the master agent to augment presence. From the contact center and unified communications, to IaaS, desktop services and disaster recovery, Telarus provides much in the way of opportunity for sales partners.
8/9/2017 11:03:37 AM
We spend a lot of time talking to our gadgets these days. Whether we're seeking directions from Siri or weather updates from Alexa, speech is quickly becoming a preferred means of communicating with technology. A future once at our fingertips now rests at the tips of our tongues.
8/9/2017 10:50:46 AM
A recent report by Transparency Market Research has put the focus on Mergers and Acquisitions for growth in the Supply Chain and logistics industries.
8/9/2017 10:00:00 AM
Paying ransom fees to regain access to data in the vague hope that criminals will release files they're holding hostage is a known phenomenon that continues to demand regular column inches. But currently, with ransomware on the rise, no company wants to get into the habit of paying out a ransom fee to access their own services.
8/9/2017 8:39:59 AM
Agora.io announced the release of Agora mobile Gaming (AMG) SDK to enable developers to embed real-time voice chat within games on the Android and iOS platforms. For some time, AMG SDK has been in developer preview, but now, much like the Kraken, it is unleashed on the developer community.
8/9/2017 8:29:55 AM
It's the fourth largest mobile provider in Britain. Its name is Three. It's working to prevent two leading carriers from getting more radio spectrum. And it may be the No. 1 force shaking up networking in the U.K.
8/9/2017 8:26:56 AM
Call center scheduling: it's an issue that's been haunting managers for years. No matter how a schedule is put together, there always seems to be an unhappy group of agents who feel that they received the short end of the stick.
8/9/2017 7:00:00 AM
Letting employee morale slip can be especially dangerous in a call center. Although customers may be interacting with agents through the phone or via Web chat instead of face to face, it's still not difficult to ascertain when an agent isn't invested in the conversation.
8/9/2017 7:00:00 AM
Macquarie Telecom has brought SD-WAN to life in Australia. According to VeloCloud, whose technology is powering the service, this marks the first SD-WAN carrier deployment down under.
8/8/2017 6:39:05 PM
Excelero this week announced its NVMesh server SAN software is now validated on Broadcom's NetXtreme BCM57414. Together, these solutions provide very low latency, which important for AI, big data analytics, IoT, and web-scale enterprise load applications.
8/8/2017 6:26:58 PM
When it comes to training new hires, there are several different approaches managers can take. Some people adamantly believe that baptism by fire is the only way to get started in a new position. Throwing an employee into their job without much training is certainly one was to assess someone's quick thinking and ability to sink or swim under pressure. However, when it comes to customer service, that's usually not the best approach.
8/8/2017 6:12:37 PM
For universities in particular, call accounting solutions can be especially beneficial. Universities deal with a lot of turnover; teachers come and go, students graduate, and administrators swap schools like it's part of their job description. This is all fine, except for the fact that most universities don't have processes in place to activate and deactivate phone lines.
8/8/2017 6:09:57 PM
On October 6, 2017, the company will begin its International beroNet Partner Day in Berlin. The event, which will begin at 9:00 a.m., will start by reviewing some changes to the beroNet Partner Program.
8/8/2017 6:07:25 PM
SMB communications are in the midst of a remodel. IT is tasked with more today than ever before, and with digital transformation taking hold, a gap remains where firms are not receiving the appropriate services. The current climate has resulted in a cleavage between IT and the company as a whole, requiring a resolution which breaks down organizational silos and sets a firm up to worry about the bottom line - not communications or the network.
8/8/2017 3:43:29 PM
Can you imagine life without the Internet? Think about how many tasks you complete each day with its assistance. There are probably too many to count. Now consider whether or not your company is using an intranet. If not, you're missing out on a major opportunity to optimize efficiency and add value to the bottom line.
8/8/2017 3:36:29 PM
Big Switch Networks announced that it is the newest member of the HPE Open Networking ecosystem. In joining the HPE Open Networking ecosystem, the open networking community now has access to an expanded roster of software-defined networking solutions.
8/8/2017 1:53:39 PM
Cloud computing has changed significantly in the last decade, becoming more commonly accepted within organizations. However, adopting the cloud can quickly become costly. When navigated properly, enterprises can exploit certain cloud offerings like excess cloud capacity, known as Spot Instances, to increase computing power and improve efficiency, while reducing costs of the cloud by between 60-90 percent. These options are dispersed across the top three public cloud providers, AWS, Google Cloud and Microsoft Azure.
8/8/2017 1:50:01 PM
Bob Mazer, a pioneer in telematics, and serial innovator and entrepreneur, believes we can move faster and achieve more when entrepreneurs and investors are themselves connected.
8/8/2017 1:09:30 PM
Newisys this week unveiled the NDS22482F NVMe Fabric Storage System. This news points to the rise of NVMe over Fabrics technology in general. And that technology makes stored data a whole lot more accessible.
8/8/2017 11:38:38 AM
As remote working becomes more practical, a lot of IT professionals are discovering that it's lucrative to travel around and visit clients on-site. However, if you're going to do this, you have to make sure it's worthwhile for you.
8/8/2017 10:44:23 AM
Keith Bargroff Promoted to Lead Peregrine's Global Team of Engineers and Sumit Tomar Hired to Spearhead Product Marketing at Peregrine
8/8/2017 10:00:00 AM
Most businesses today are going global, as transportation, communication and technology continue to further develop and boost international commerce. Never before has there been such emphasis on culture and language.
8/8/2017 9:02:57 AM
Recently, VirtualPBX was awarded with a Communications Solutions Product of the Year Award for its VirtualPBX Desktop Softphone. The solution highlighted a streamlined and user friendly VirtualPBX Dash VoIP for business, and its Salesforce CRM integration.
8/8/2017 8:51:04 AM
In a world filled with continuous technological innovations and advancements, it is no surprise that the future of cloud computing, as we know it, is unsettled. Recent developments of the Internet of Things (IoT) devices and machine learning mean that companies can gather incredible amounts of data instantaneously. With customers constantly demanding faster and better service, it's no wonder that businesses need to adapt and enhance their products and services to stay ahead of the game.
8/8/2017 8:00:00 AM
Prosper Insights & Analytics recently published its latest Customer Service Champions ranking. And, for the third year in a row, L.L. Bean came in at No. 1.
8/7/2017 5:54:19 PM
The Dartmouth House of Correction in Massachusetts is about to undergo some serious changes thanks to Bristol County Sheriff Thomas M. Hodgson. The sheriff has decided to eliminate in-person visits to the House of Correction, instead requiring all interactions with the outside world to occur via video conference.
8/7/2017 5:50:54 PM
Here are a couple best practices to keep in mind when implementing 3rd party remote call monitoring solutions into a contact center.
8/7/2017 5:46:45 PM
Recently, 3CX has made it abundantly clear that its top goal is to expand its presence around the world. Through numerous acquisitions and a string of new partnerships, the company has been steadily working toward its goal. Most recently, 3CX acquired Askozia, a German provider of the Asterisk based IP telephone system AskoziaPBX.
8/7/2017 5:37:56 PM
AT&T, Verizon, Spectrum Enterprise, CenturyLink, and Comcast. These companies are the leaders when it comes to having fiber lit buildings in the U.S. So says Vertical Systems Group in its year-end 2016 leaderboard, which is released just last week.
8/7/2017 5:25:44 PM
Splicecom has done a refresh of its partner accreditation program. It has reduced the training required for accreditation.
8/7/2017 5:15:06 PM
Today, TelStrat International, Ltd. announced that the TelStrat Engage WFO SaaS was selected as the exclusive call recording and workforce optimization solution in the ACBB-BITS LLC (BITS) product portfolio.
8/7/2017 4:23:12 PM
If you believe all the hype, chatbots and artificial intelligence (AI) are destined to completely replace customer service (CS) agents. However, data suggests it won't happen anytime soon.
8/7/2017 3:54:26 PM
Lumina Networks, Inc. announced its official entry into the SDN market. Leveraging assets acquired from Brocade Communications Systems and an SDN controller supported by OpenDaylight, Lumina is putting countless hours of development and innovation toward improving network performance.
8/7/2017 2:59:56 PM
It is not always possible to detect the disease in its early stage since the detection and treatment of cancer is still under research. However, thanks to technological advancements, we have been able to make progress in this field. These days, there are quite a few methods that help one fight cancer more effectively.
8/7/2017 2:54:56 PM
After more than eight years as Avaya's chief executive, Kevin Kennedy will be stepping down from that role as of October 1, 2017. He'll be replaced by COO and Global Sales Leader Jim Chirico, who joined the company back in 2008. Chirico takes over a company that was once an unquestioned leader in its space but, due to several less-than-perfectly-managed scenarios, has left much of the market questioning its future.
8/7/2017 2:45:37 PM
InterDigital Inc. has joined 5TONIC, which is described as Spain's first 5G laboratory.
8/7/2017 1:16:13 PM
Once managers actually figure out which candidates they want to hire, they have to go through yet another long process: training. New hire training should begin the moment the agents enter the building.
8/7/2017 12:13:15 PM
Doctors in India will no longer have to leave their workplaces to attend evidence hearings thanks to video conferencing technology.
8/7/2017 12:11:59 PM
Given the state of the world we live in, it makes sense that most people are afraid of terrorist attacks or the death of a loved one. However, according to a new FICO report, these aren't the No. 1 fears that most people have. Identity fraud actually outweighs both those concerns in most people's minds.
8/7/2017 12:10:13 PM
ISI's unified communications solutions allow contact centers to benefit from better agent productivity, enhanced customer satisfaction, and lower administrative costs. They can also enable businesses to make more informed decisions.
8/7/2017 11:34:54 AM
The financial world is experiencing an amazing trend around cryptocurrency and, as this and other associated trends continue to gain ground, powerful leaders in cryptocurrency are emerging.
8/7/2017 10:57:48 AM
Scientists Connect Labs to the Internet with AT&T IoT Solutions
8/7/2017 10:00:00 AM
The things we don't know about the natural world could fill textbooks. That's why excitement is the most appropriate response when we discover new ways to study life and its complexities. Magnetic resonance images (MRIs), X-rays and computed tomography (CT) scans already have well-known uses which regularly change lives, but recent developments will see them be put to use in new ways - in both the human and insect kingdoms.
8/7/2017 9:00:00 AM
Frost & Sullivan recently recognized Avaya's Zang for cloud product innovation.
8/7/2017 8:40:37 AM
T-Systems has introduced Corporate SIP International. It centralizes management of corporate telephone services.
8/7/2017 8:37:46 AM
Is the public Internet secure enough to handle connectivity for Critical Infrastructure - the energy and water comapanies, whose systems must be managed - and protected - for the safety and security of the public?
8/7/2017 8:37:14 AM
It can be a challenge to get contact center staff scheduling just right. But flexible schedules, intraday schedule management, and workforce management systems can help.
8/7/2017 8:32:58 AM
VanillaSoft's Genie Parker offers tips on how sales leaders and reps can improve morale and sell more.
8/7/2017 8:27:53 AM
Industry experts and senior software leaders will assemble for the 10th annual LicensingLive! 2017, which will be held Oct. 24 through 26, to share their experiences and insight on how to solve some of the most pressing software monetization challenges and how they are embracing business transformation in the now economy.
8/7/2017 8:00:00 AM
IDC's CloudView Survey from last year included respondents that spanned a wide variety of both IT and line of business users. Overwhelmingly, they placed a great deal of importance on using a hybrid cloud strategy.
8/7/2017 8:00:00 AM
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