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TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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New Hampshire-Based Ophthalmology Office Selects FirstLight's Internet and Voice Services to Improve Communications Reliability and Enable Real-Time Information Access for Patients
2/8/2018 1:22:25 PM
Single, Software-driven Packet Broker Platform Delivers Flexibility and Scale
2/8/2018 1:05:24 PM
Alexandra Deschamps-Sonsino has worked with organizations spanning the real and imagined IoT, from the BBC, Bosch British Telecom and Proctor & Gamble.
2/8/2018 12:44:04 PM
O'Connor will lead a new team that will include customer digital experience, internal business systems, data science and analytics, IT operations and information security.
2/8/2018 12:34:27 PM
ITTIA's Embedded Database Persists Real-Time Data Distributed by RTI's Connectivity Software
2/8/2018 12:26:55 PM
Manufacturing, energy, government and health care among industries to be focus of SAS IoT
2/8/2018 12:14:16 PM
Building smarter cities is a vision for some, a business for others, but a mission and a passion for a growing non-profit headquartered in the Washington, D.C. area.
2/8/2018 11:41:11 AM
Regardless of the size or type of property, every hotel operator that wants to remain competitive and relevant will have to embrace IoT devices, and related wireless innovations over the next year to enable next-generation guest experiences.
2/8/2018 11:20:21 AM
MCL, Leave IT to Us, announced today that it will be showcasing its Innovative Telephony and IT Services Outsourcing at ITEXPO, held February 13-16, 2018 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
2/8/2018 9:55:58 AM
Next generation conferencing solutions are required to be high performing, but also equally important is user-friendly. Collaboration can often feel like herding cats, but with easy-to-use solutions that ensure high quality audio and the free flow of ideas it can empower meetings and drive organizational productivity. Throw artificial intelligence into the mix, and things start to get quite interesting.
2/8/2018 9:10:42 AM
Amazon Go is a major advancement, as customers don't even need to scan items or even take out a phone. The store's sensors communicate with the Amazon Go app, and automatically charge customers when they leave the store.
2/7/2018 6:42:55 PM
Blockchain is certainly the it trend at the moment; this red hot phenomenon is sparking much in the way of cryptocurrency curiosity. So much so, this groundswell of momentum, creating a wealth of opportunity drove a wholesale VoIP provider to integrate blockchain technologies into its payment system.
2/7/2018 5:12:00 PM
Twenty percent of contact centers still use spreadsheets for forecasting and scheduling. That's a very inexact and manually-intensive way to handle these tasks, notes Monet Software. A better way, it suggests, is to employ workforce management software.
2/7/2018 3:48:04 PM
NetFortris announced a new partnership with Telarus, delivering its secure cloud solutions portfolio for financial services industries, healthcare, retail and restaurants to a preeminent master agent. Delivering UCaaS over secure MPLS network and Internet, NetFortris is able to offer a pocket-friendly price without sacrificing reliability and security.
2/7/2018 3:39:22 PM
Compliance is not optional in today's highly-regulated landscape. From the trading floor at a financial services firm, to the contact center there is no margin for error, which is driving the need for robust call accounting solutions in place to support this growing demand, as well as your company's interests.
2/7/2018 2:31:08 PM
Technology has been playing an important role in almost all aspects of our life. Whether communication, travel or even personal interaction - everything has been given a fresh life, thanks to technology.
2/7/2018 1:45:48 PM
Cloudonix® announced today that Nir Simionovich, its CEO & Founder, will be presenting at ITEXPO, February 13-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
2/7/2018 1:32:21 PM
Cloudonix® announced today that Eric Klein, its COO, will be presenting at ITEXPO, February 13-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
2/7/2018 1:29:17 PM
New Zealand government agencies have tapped Conference Call International to provide them with conferencing services. This award was made as part of the government's Telecommunications as a Service effort.
2/7/2018 1:25:14 PM
In a week, the top SD-WAN companies in the world will converge on South Florida. Bringing together the best of the best in this burgeoning space to offer attendees all the software-defined insight and education they can handle, SD-WAN Expo is a platform for those involved in, or curious about implementing a software-defined approach in the WAN to drive the industry forward.
2/7/2018 1:15:41 PM
Steadfast, a 20-year-old IT infrastructure company based in Chicago, will showcase its just launched Steadfast Simplicity Clouds at ITEXPO, held February 13-16, 2018 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
2/7/2018 12:28:02 PM
Cisco has closed the $1.9 billion BroadSoft acquisition it announced last year. BroadSoft - including former BroadSoft CEO Michael Tessler and his team - is now part of Cisco's Unified Communications Technology Group.
2/7/2018 12:21:37 PM
Passage.AI has joined the NICE inContact DEVone program. The Passage.AI application is integrated with NICE inContact Cxone. This new DEVone member provides a conversational bot-building application. It's based on patent-pending natural language understanding and processing.
2/7/2018 11:41:29 AM
Healthcare providers have become an easy target for cybercriminals in 2018.
2/7/2018 11:40:13 AM
Picking the perfect wine is not always easy. With all the innovation taking place in areas like artificial intelligence (AI), automation and more, putting it to work to optimize your dining experience isn't such a bad idea. In fact, one of the U.K.'s fastest growing retailers is relying on a new chatbot for just that.
2/7/2018 11:13:57 AM
Cloud traffic will account for 95 percent of the data center load by 2021. The cloud held an 88 percent share in 2016. Growing demands on the data center and the rise of the cloud have prompted strong investment in these environments - particularly in the hyperscale realm, Cisco notes.
2/7/2018 10:53:04 AM
If your enterprise plans to be part of the rapidly evolving digital economy, your rigid network isn't going to cut it much longer. The future of enterprise networks will be based on a mesh architecture made up of multiple connection types transmitting ever-increasing amounts of data across global locations. Think about the new applications - many accessible from the cloud - that your business is adopting in a quest for competitive advantage. Consider the massive flow of data as employees, customers, partners and vendors operate within your ecosystem.
2/7/2018 10:05:40 AM
TMC today announced that Hughes Network Systems, LLC (Hughes), a global leader in SD-WAN technology and services, has joined as a gold sponsor of the SD-WAN Conference & Expo being held February 14-16, 2018 in Fort Lauderdale, Florida.
2/7/2018 9:21:02 AM
For Jisc, a firm operating the busiest National Research and Education Network (NREN) in Europe, the answer is Ciena's 6500 packet-optical platform supported, by WaveLogic Ai coherent optics. The new deployment delivers 400G wavelength connectivity, creating the most digitally-advanced NREN in the world.
2/7/2018 8:54:18 AM
Yealink, an IP phone firm built on ambition and innovation paired with The Cloud Strategy Company Evolve IP in order to address the growing international VoIP market. The partnership awards Yealink customers access to the Evolve IP suite of cloud communications solutions, and delivers the Yealink portfolio of IP phones to Evolve IP's portfolio.
2/6/2018 5:06:01 PM
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the recipients of the 2017 Backup and Disaster Recovery Awards, presented by Cloud Computing magazine.
2/6/2018 4:16:37 PM
Cloudistics, the cloud software appliance company, announced today that it will be showcasing Cloudistics Platform at ITEXPO, which takes place February 14-16, 2018 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
2/6/2018 3:21:22 PM
Cadac Group provides digital design platforms that makes it easier for its customers to create, manage, and share their projects. But it had some of its own software needs behind the scenes.
2/6/2018 2:10:51 PM
A white paper from Monet Software explains how call center managers can work to improve agent adherence, and the role workforce management can play in these efforts. And it notes how call centers can better manage their costs, improve their customer service, and increase their customer satisfaction metrics in the process.
2/6/2018 1:26:52 PM
The increasing popularity of consumer electronics shows a surge of interest in international technological innovation. In fact, Emmanuel Macron, the new French President, has attended four events -- two CES Unveiled Paris shows and two at CES Las Vegas.
2/6/2018 1:07:18 PM
The IoT industry finally has access to a clearing house for roaming and settlement service in the Low Power Wide Area Networks sector.
2/6/2018 12:49:07 PM
Nordic Automation Systems has tapped SenRa for access to the Indian market as a local service provider.
2/6/2018 12:34:36 PM
CallSpace says call centers can engage customers and drive new business via call branding.
2/6/2018 12:33:18 PM
Acuity Brands has released a new end-to-end indoor positioning services (IPS) solution, which is comprised of two Atrius IoT platform services: the Atrius Navigator SDK, and the Atrius Insights app.
2/6/2018 12:25:28 PM
In the United States alone, businesses receive 200 billion calls - with each caller spending on average between 2-3 minutes on hold. Over the year, this adds up to somewhere between 15-30 hours a year. Allow me to introduce a firm capable of taking this pain point of the contact center and embrace the opportunity it provides, CallSpace.
2/6/2018 12:25:07 PM
BCM One has joined forces with Ecessa Corp. on an SD-WAN partnership. Ecessa designs, deploys, and supports WAN technology. And it has a line of SD-WAN controllers that are used in more than 10,000 installations today. BCM One is an integrator, which has partnerships with more than 50 technology suppliers.
2/6/2018 12:15:02 PM
How CallSpace can enable personalization, which can drive brand growth and customer loyalty.
2/6/2018 12:10:37 PM
The IEEE closed out 2017 by approving a 200 and 400 gigabit Ethernet standard - called 802.3bs. This month, Ciena ran this Q&A with Pete Anslow to explain what's most meaningful here.
2/6/2018 12:06:12 PM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Call Center Ad Tech Community, sponsored by CallSpace, has been launched as the newest addition to the TMCnet Online Community program.
2/6/2018 12:02:49 PM
Members of the Open Networking Foundation will be at Mobile World Congress staging Edge Cloud demonstrations that leverage CORD POD technology. Mobile World Congress starts later this month and runs through March 1.
2/6/2018 11:57:20 AM
Free workshop also gives attendees the opportunity to learn more about becoming an authorized Carousel business partner. Our sell with model for our entire portfolio allows manufacturing partners to increase their product portfolio, add margin and value to your customer. Our program offers partners a full suite of products, services, back office support and business plans to succeed.
2/6/2018 11:26:07 AM
Inside sales are more challenging than many would believe, as always being closing isn't always a reality. However, if the proper tools are in place, and teams are empowered then efficient and effective sales efforts are fostered, and future growth is in the forecast.
2/6/2018 11:17:22 AM
As digital transformation takes hold across all industries, new opportunities are emerging for line-of-business (LOB) managers to take control of meeting their own needs by creating custom apps. This represents a shift away from yesterday's tools, such as paper forms and desktop spreadsheets and a reduced reliance on the IT department.
2/6/2018 10:15:28 AM
The arrival of video conferencing introduced a new, personalized way to communicate. And it is no passing fad. The global video conferencing market is projected to reach $2.9 billion by 2020. So, as adoption is on the rise, here are a few tips to offer optimal video conferencing experiences.
2/5/2018 6:32:32 PM
ProCom, a Maryland-based cable television, internet, and landline provider is offering VoIP Phone systems to small to medium-sized companies. Included phone package features are auto attendant, voicemail, call record, call monitor, and more.
2/5/2018 6:15:04 PM
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