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The future contact center will make use of artificial intelligence (AI) to better route customers to the appropriate agent and analyze and react to emotions to improve the customer experience.
4/24/2017 7:00:00 AM
Welcome to the IoT Evolution Week in Review, my friends. This week, we've been talking about Smart Homes, Smart Agriculture, Smart City, and Smart technological improvements. Let's get smart, shall we?
4/22/2017 9:00:00 AM
Contact Center Solutions Week in Review over the past five days has talked about how artificial intelligence will raise the stakes for contact center solutions, what multilingual bots will mean for customer service environments, and what to keep in mind in opening a contact center.
4/22/2017 8:30:00 AM
We live in a multi-gigabit world, where the demands of content delivery and our SaaS-tastic reality steer the networking ship. Modernizing a legacy deployment with multi-gigabit Ethernet means keeping up with the high-paced climate of today's enterprise, and supporting mounting network requirements. With the weekend upon us, there's no better time than the present to look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
4/22/2017 8:30:00 AM
In the world of Web-scale networking, life moves pretty fast. If you don't stop and look around once in a while, you might miss it. The innovation is at a fever pitch, from coherent optics to the race for 5G, things are really heating up. So with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
4/22/2017 8:15:00 AM
Communications applications are in the midst of a facelift; while we're not interacting through the living room TV - yet - developers are making major strides in ushering in a new generation of innovative, engaging and unique communication experiences. And with the weekend upon us, there's no better time than the present to take a look at the week that was in communications applications news: Time for the Week in Review!
4/22/2017 7:45:00 AM
Cisco is rumored to be working on a stand-alone operating system to respond to software-centric networking; NTT Communications is implementing 400 gigabit per second optical transmission in its data centers; and the OPNFV has come out with a new release called Danube.
4/22/2017 7:15:00 AM
Smartphone rumors, drones, buses, and bandages were all in the Next Generation Communications news this week.
4/22/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
4/22/2017 7:00:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
4/22/2017 7:00:00 AM
The VoIP Solutions week in review is a recap of all the top stories making headlines in the VoIP market this past week.
4/22/2017 7:00:00 AM
The VoIP Solutions week in review is a recap of all the top stories making headlines in the VoIP market this past week.
4/22/2017 7:00:00 AM
Interoperability - or the ability of unrelated clinical and administrative systems to talk to one another - is one of the biggest health care challenges today. Fast health interoperability resources (FHIR) is an emerging transaction standard that many view as a key tool to make interoperability a reality. As FHIR takes the world of interoperability by storm, many stakeholders are committing resources as they discover useful applications for it and creating targeted applications for payers and physicians.
4/21/2017 5:33:52 PM
NeuLion has launched its newly developed technology service, NeuLion ACE Analytics, to provide marketers with valuable customer insights.
4/21/2017 3:47:24 PM
AVANT is a different kind of master agent/distributor. It refers to itself as a channel sales enablement company.
4/21/2017 3:26:48 PM
A recent VoIP Innovations blog says about 10 percent of VARs are transitioning to become managed service provider, but it adds that only 10 percent are finding success as a result. The blog goes on to suggest that these new MSPs might have better luck if they leverage real-time reporting and analytics, provide their customers with self-service portals, and do automated inventory.
4/21/2017 3:24:10 PM
The Federal Trade Commission this week revealed that it has sent more than 90 letters to so-called social media influencers. These communications reminded these athletes, celebrities, and others that truth in advertising standards apply to Instagram just as they do to other forms of media.
4/21/2017 2:41:06 PM
Data security is so important that mishandling it can spell disaster for an enterprise. It is a potentially ruinous mistake for executives with non-technical backgrounds to simply assign responsibility for cybersecurity to the chief security officer, chief information security officer or IT team. C-suite executives might see the iceberg ahead, but do they really understand the size of the problem below the surface?
4/21/2017 2:30:16 PM
Backup power solutions can keep a business up and running even when the energy company is experiencing an outage. Keeping the power is especially important for businesses today, as they rely on energy and networks to keep the cash registers ringing.
4/21/2017 2:22:05 PM
IBM's new Weather Company offers a power outage prediction model, giving power protection efforts the extra edge of prevention.
4/21/2017 2:18:29 PM
The influencer marketing front is an increasingly valuable one for marketers; here's how to make sure you're using it to get the most value from it.
4/21/2017 2:16:49 PM
Plain and simple, DIDs serve an integral role in business communications, and this week, Wholesale VoIP provider VoIP innovations announced it has extended its DID inventory. The Extended Inventory allows for easier access to numbers, utilizing the VoIP innovations fully redundant SIP network, which spans four U.S. data centers.
4/21/2017 11:53:58 AM
Today, many companies choose to outsource their IT requirements to a managed service provider. These firms are in charge of managing and carrying out a pre-determined set of IT services for the hiring company. The idea of hiring an outside company to do this job is becoming increasingly popular with companies of all sizes, and it's no secret why. There are many benefits, which we'll discuss here.
4/21/2017 11:34:00 AM
Not too long ago, Ericsson - a brand in networking technology - showed off what could be the future of mobile networking through its demonstration of mmWave 5G during the 2017 MWC. That demonstration was followed by a tour across the United States, Europe and Asia. In the U.S., Ericsson teamed up with T-Mobile to show the new 5G technology delivering 12Gbps of Internet speed.
4/21/2017 11:25:30 AM
For so many years, the biggest complaint regarding healthcare has ultimately been the cost. While there are jokes abounding that the cost of a single aspirin can run over $100, it really isn't far from the truth. However, if you stop to think about it, the supply chain that makes an aspirin possible is incredibly long and that's why the cost is so exorbitant.
4/21/2017 11:21:46 AM
NBASE-T enables businesses to enjoy Multi-Gigabit-Ethernet using their existing copper LAN cabling, providing a cost effective and logical migration path to higher bandwidth speeds.
4/21/2017 11:12:28 AM
This week, the market saw the unveiling of the T5 Smart Media Phone series, a cut above anything we've seen from the leading provider of unified communications IP endpoints. Distribution begins April 20 for the T56A, T58A and T58V phones.
4/21/2017 11:03:34 AM
Two new VR cameras from Facebook, of all places, add an impressive new level of freedom for users to shoot video.
4/21/2017 10:38:37 AM
While analytics of data plays a large role in the advancement of contact center solutions, natural language processing (NLP) has also pushed customer support technology forward.
4/21/2017 10:34:35 AM
Remote call center agents can excel and surpass their in-house counterparts with proper training and communication tools.
4/21/2017 10:00:34 AM
Loans in Finland are available from a range of commercial and co-operative banks. The key to finding affordable loans in Finland is shopping around extensively before deciding where you should apply.
4/21/2017 9:49:21 AM
If you're interested in buying a home or condo in Finland and you'd like to secure financing in the form of a mortgage loan, then you'll appreciate our detailed guide.
4/21/2017 9:40:57 AM
As a former network planner, I have to say that I have been skeptical about 5G and IoT having much to do with each other.
4/20/2017 4:15:04 PM
It has been my contention that many companies are under pressure to provide an exit strategy to their boards as the hype in the IoT has created the expectation that now is the time to acquire or be acquired.
4/20/2017 4:14:01 PM
IoT has been around for many years now, but is still maturing. Hearing what other companies are doing to implement successful IoT solutions may help you discover lower cost, faster ways to go to market with your project.
4/20/2017 4:13:14 PM
AT&T has discontinued service on its 2G wireless network. AT&T's 2G network went dark Jan. 1. That was four years after the cellular service provider initially announced plans to sunset 2G.
4/20/2017 4:11:27 PM
As we become more dependent on network-connected technologies and replace manual processes with digital ones, we are also more at risk to attack.
4/20/2017 4:10:00 PM
In 2016, industrial IoT app development made headlines as the technology landscape continued to evolve.
4/20/2017 4:06:53 PM
As things pick up steam, it is only natural that a number of organizations will soon initiate enterprise-wide rollouts. That will require an increased focus on operationalizing IoT.
4/20/2017 4:05:05 PM
The Internet of Things is positioned to change life - and work - as we know it. IoT applications can allow businesses to be more efficient by addressing user preferences, avoiding truck rolls, controlling and monitoring things from afar, fixing problems faster, helping us locate resources more quickly, saving energy, and generally making life more pleasant and productive.
4/20/2017 4:02:48 PM
Manufacturing, transportation, and utilities are leading the way, according to International Data Corp.'s Worldwide Semiannual Internet of Things Spending Guide, which was released in January.
4/20/2017 4:02:01 PM
There's a new regulation headed for the trucking and construction industries which will introduce many in the space to the Internet of Things.
4/20/2017 4:01:03 PM
In February 2014 we warned of the impending urban drone wars
4/20/2017 3:59:16 PM
The Internet of Things is perhaps the most exciting technological, non-incremental revolution since the move from mechanical to digital computing.
4/20/2017 3:58:08 PM
At IoT Evolution in Fort Lauderdale, Fla., Ken Briodagh and I took opposing views as to how bad the IoT security problem is. According to Ken, I lost, but since this is my column, I will offer an alternate truth.
4/20/2017 3:57:01 PM
Boy, they sure don't make it easy on you.
4/20/2017 3:55:53 PM
netsapiens and Impact Telecom have announced the launch of an affordable cloud-based Call Center feature set that will integrate seamlessly with Impact's Cloud Phone System.
4/20/2017 2:37:53 PM
Predictive dialers and other telemarketing software and solutions help agents achieve their sales goals while ensuring call centers run smoothly and efficiently.
4/20/2017 2:35:36 PM
IoT Evolution Expo's List of Sponsors Expands to Include Top Industry Players
4/20/2017 2:07:48 PM
A brain-computer interface? It may be coming soon from Facebook.
4/20/2017 1:56:22 PM
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