ARTICLES & COLUMNS

Last Updated: 10:50 PM EST - Jul 05, 2020

TMCnet.com publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Servion Boasts Slew of Cisco Certifications in UK

6/19/2020 2:44:03 PM

Servion announced it has earned Cisco CMSP Master Certified Partner Status in the U.K. The certification puts the contact center and digital customer exper…

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Unilever to Use Blockchain to Create a Deforestation-Free Supply Chain

6/19/2020 1:37:18 PM

Unilever, parent company for Ben & Jerry's, Vaseline and other brands, will use blockchain and other technologies to create a deforestation-free supply cha…

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EOS Platform in Decline as Competition Heats Up in Blockchain Space

6/19/2020 1:14:45 PM

The largest ICO project in the world, EOS, is on the decline according to new research. The number of developers on the platform has decreased over the pas…

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A New IoT Marketplace Opens as SenRa Launches Incana

6/19/2020 1:04:20 PM

SenRa, a PAN India LoRaWAN public network operator, announced that it has launched Incana, named after the Senra Incana, a symbol of growth and creativity.

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Sparkplug: Open Source Technology to Bridge the OT-IT Gap

6/19/2020 12:56:54 PM

One of the primary pain points in Industrial IoT (IIoT) is disparate systems with both modern and legacy assets.

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Sinch Buys ACL Mobile to Expand into India

6/19/2020 12:52:41 PM

Stockholm, Sweden-based Sinch, a provider of global cloud communications for mobile customer engagement, has announced it will acquire ACL Mobile Limited.

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Unified Office Awarded 2020 Teleworking Solutions Excellence Award

6/19/2020 12:49:28 PM

Total Connect NowSM Helps Customers Across a Variety of Vertical Markets Survive and Thrive in the COVID-19 Pandemic

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Batelco Intros Cloud UC Solution for Businesses in Bahrain

6/19/2020 12:40:20 PM

Batelco Cloud Unified Communications will give businesses costumes the access they need to communications tools, collaboration and productivity capabilitie…

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ZenFi Networks Partners with PacketFabric for Enterprise Cloud Connectivity

6/19/2020 12:01:18 PM

In a move to bring more cloud and connectivity solutions to businesses throughout the New York Metro, communications infrastructure company ZenFi Networks …

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RingCentral Goes Back to School

6/19/2020 11:54:18 AM

A number of institutions of higher learning turned to RingCentral to manage the shift to remote operations with a reliable, integrated and secure cloud com…

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Thinking Through IoT Traffic and Media

6/19/2020 11:49:01 AM

There is no single class of IoT device. They come in all shapes and sizes.

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Wipro launches Global Channel Partner Program

6/19/2020 11:35:27 AM

Program will help accelerate global partnerships and provide new growth opportunities

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Top 5 Network Monitoring Challenges in Supporting Remote Workers

6/19/2020 11:14:53 AM

Remote work represents the next phase of a long term digital transformation of the workplace. It is likely every network engineer will, at some point, have…

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Taiwan Star Telecom Selects Nokia for 5G Network Provider

6/19/2020 11:14:49 AM

Nokia has been selected to form a new 5G deal with Taiwan Star Telecom (TST). The partnership will see Nokia supply the telecom with its end-to-end AirScal…

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Enya Launches FeverIQ COVID Health Check to Help Reduce Reopening Risk

6/19/2020 11:07:58 AM

FeverIQ COVID Health Check calculates the transmission risk of an individual while protecting personal health information

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Nectar 10 Earns Honors

6/18/2020 6:42:16 PM

Nectar announced the Nectar 10 earned a Unified Communications TMC Labs Innovation Award, its fifth accolade in the past 12 months. TMC selected the Nectar…

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Things you shouldn't forget at a trade fair

6/18/2020 3:37:33 PM

When you are an entrepreneur at a trade fair, this is a good way to promote your company. This is the ultimate moment to get in touch with potential custom…

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Going the extra mile as customer service

6/18/2020 3:34:23 PM

If you work in customer service, you have to deal with lots of questions and you often have to handle angry customers. But luckily there's also loads of wa…

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IoT Time Podcast S.5 Ep.22 Synchronoss

6/18/2020 3:33:10 PM

In this episode of IoT Time Podcast, Ken Briodagh sits down with Glenn Lurie, CEO, Synchronoss, to talk about Smart Buildings, 5G, COVID-19 and the IoT ind…

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LetsGetChecked Chooses 8x8 for Support Needs

6/18/2020 3:28:41 PM

At-home health testing and insights provider LetsGetChecked announced the deployment of the 8x8 Contact Centre solution for its Ireland and New York cal ce…

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5 Key Best Practices for Monitoring with Azure Monitor

6/18/2020 3:15:01 PM

Whether you are a site reliability engineer, a developer, Ops specialist, or a DevOps professional, monitoring is something you should take into account. M…

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Ten Top CDMOs

6/18/2020 3:08:44 PM

The landscape for contract development and manufacturing organizations (CDMOs) is a challenging one. Competition is fierce and regulatory scrutiny ensures …

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How you can Benefit from Professional iPhone Repair Service?

6/18/2020 2:59:57 PM

Mobile devices today have many applications, which is why so many people use these products. Whatever your financial situation in life, you own this device…

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The 3 Hidden Benefits of Having a Visitor Management System

6/18/2020 2:56:19 PM

The main objective of any visitor management system is to treat and track customers or guests at your hotel correctly and efficiently. The purpose behin…

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How Technology is Changing The Courier Industry

6/18/2020 2:51:48 PM

We are living in an on-demand society, where technologies are constantly improving methods of efficiency and convenience. This is vital to the day to day r…

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The Gatekeeper of Information Technology

6/18/2020 2:48:02 PM

Any individual that lives in the world of technology knows that there are dangers surrounding that are not visible. As with anything in life, there's a dua…

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Cybercriminals Target Cloud Apps as Cloud Migrations Accelerate

6/18/2020 2:12:47 PM

IBM research has found that cloud applications are creating security vulnerabilities as businesses rapidly migrate to the cloud. Cybercriminals are exploit…

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Global Applebee's Franchisee Chooses MSP for Major Network Upgrade

6/18/2020 12:57:04 PM

The second-largest Applebee's restaurant franchisee in the world has chosen MSP Interface Security Systems to upgrade its network. Interface is providing s…

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Managing the Customer Experience with UC Analytics from Microsoft Teams

6/18/2020 12:23:55 PM

Microsoft Teams has had a massive uptake in users as COVID-19 has forced enterprise employees to work remotely. Nectar offers tools to help enterprises tro…

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Cloud Technology Keeps Small Businesses Alive During COVID-19

6/18/2020 12:20:42 PM

Recent research confirms how critical cloud-based solutions have been to small businesses during the COVID-19 pandemic.

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Moscow to Use Blockchain for Critical Vote on Extending Putin Presidency

6/18/2020 12:17:54 PM

Moscow has announced a new blockchain-based voting system will be used for Russia's upcoming vote on extending Vladimir Putin's presidency. The city chose …

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More Companies Transition to Work-at-Home Call Center Model

6/18/2020 11:53:15 AM

While contact centers are more important than ever in the disruptive COVID-19 era, they're also breeding grounds for disease transmission. Call centers are…

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Is Hard Armor Better than Soft?

6/18/2020 10:36:38 AM

For most gear, and especially when it comes to security and military gear, it is hard to walk away from middle school type thinking where bigger is always …

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Maryland Opens E-ZPass Center for Limited Customer Support Operations

6/18/2020 7:00:00 AM

The Maryland Transportation Authority (MDTA) recently announced that it plans to reopen its E-ZPass customer service centers at its toll facility buildings…

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nexVortex Makes Master Agent Arrangement with CNSG

6/17/2020 11:03:19 PM

This week, managed SIP Trunking service provider nexVortex announced a new partnership with Converged Network Services Group (CNSG). The freshly minted dea…

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Network Integrator Boosts Portfolio with SWAN Selection

6/17/2020 10:02:59 PM

Network integrator SECUI Corporation selected the Snet Systems SWAN service to add to its arsenal. Powered by 128 Technology's Session Smart Router, the Sa…

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The Technology Behind CBD Topicals: How do they Work

6/17/2020 4:16:42 PM

Cannabidiol, or CBD for short, comes in a variety of forms, including topical creams, lotions, and salves. And if you are suffering from a skin condition o…

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Ballast Services Adds Secure Remote Monitoring to Service Portfolio

6/17/2020 3:58:48 PM

Today's workforce had already been evolving to a "work from anywhere" model, the COVID-19 pandemic has sped up the process and made it more critical than e…

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Student Insurance Provider guard.me International Partners with Avaya for Contact Center

6/17/2020 3:51:29 PM

Insurance companies have unique needs for call center flexibility. Insurance is a high-touch industry when it comes to customer support, and a unified call…

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Business Insider Report Outlines COVID-19 Impacts and 5G Roadblocks

6/17/2020 1:31:14 PM

Business Insider has published a report that indicates that the rollout of next-generation 5G wireless networks around the world could be delayed.

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Will COVID-19 Accelerate the Adoption of Connected Field Service?

6/17/2020 1:17:42 PM

Beyond the massive impact the global pandemic and related Work from Home mandates are having on organizations whose offices have been closed for months, co…

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Quanergy Partners With Milexia on LiDAR in Europe

6/17/2020 1:07:57 PM

Quanergy becomes the first LiDAR Partner for Milexia Italia, and offers Industrial Automation, Mapping, and Unmanned Vehicle capabilities

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11 Tips for Writing Effective Tech Resumes and Cover Letters

6/17/2020 12:21:43 PM

Some individuals despise the value of resumes, but they are very crucial in landing your next job. The biggest challenge is to draft an impressive resume t…

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Good UX designers are your app's best marketing asset

6/17/2020 12:12:29 PM

Too often do we find ourselves attracted to a thought-provoking ad, only to be prompted to an app that has a poor user experience, wasting your time and le…

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ScienceSoft Gets Featured In IAOP Global Outsourcing 100 Award Lists 2020

6/17/2020 12:08:29 PM

In global industries, connectivity and resources hold prominent importance. Every little appreciation counts when it comes to felicitate the determined com…

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Playtech Leads the Gambling B2B Industry with POP Platform

6/17/2020 12:00:30 PM

As the world's largest online gaming software supplier, Playtech is considered a leader in the gambling B2B industry. The company was first created in 1999…

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How to boost your App Downloads by 80% using an App Store QR code

6/17/2020 11:51:54 AM

With a whopping 2.7 billion smartphone users across the globe, it's no surprise that the mobile app industry is skyrocketing. Studies show that Americans c…

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How to Be Innovative in Your 2020 Marketing Strategy

6/17/2020 11:43:08 AM

It's never been so important to create a digital footprint than it has in 2020. With the whole world trying to make their mark online, businesses need to b…

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New Industry Standards, Cloud-Based Approach Can Slash Nuisance Calls

6/16/2020 5:04:48 PM

We all get them, those annoying calls from telemarketers, scammers, and even those that are legitimate but we do not want to receive. While the US has focu…

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Tech Innovations in Growing and Producing CBD

6/16/2020 3:51:38 PM

Modern technology is improving the efficiency of just about every aspect of life, including how CBD is grown and produced. That's good news for growers, su…

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