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Estech Systems Inc. has come out with a smartphone application for mobile workers. It's called ESI ePhoneGO. And it is a replacement for the company's ESI Ditto mobility application for ESI eCloud PBX users.
12/5/2017 8:52:49 AM
FreeSWITCHService has come out with a videoconferencing solution for the consumer durables industry. Consumer durables include things like furniture, refrigerators, and washing machines.
12/5/2017 8:46:39 AM
Equinix is undergoing an evolution in its global platform and announced the next phase, involving a direct physical and virtual connection of its global IBX data centers.
12/5/2017 7:03:00 AM
Some companies are implementing new ways to motivate employees to live healthier lifestyles while at work. The latest wireless technology keeps staff moving throughout the workweek.
12/5/2017 7:02:00 AM
Cisco Spark by Orange has registered over 200,000 user subscriptions with hundreds of popular Spark Boards emerging for 20-plus multinational enterprise customers.
12/5/2017 7:01:00 AM
Many SD-WAN companies have joined forces with security specialists. Some SD-WAN solutions include such security features as end-to-end encryption and microsegmentation.
12/4/2017 4:18:04 PM
Fujitsu is expanding its K5 Enterprise Cloud Service with the help of Nuage Networks. Starting early next year the company will be leveraging the supplier's Virtualized Services Platform technology.
12/4/2017 2:56:43 PM
Looking at a new smartwatch or fitness wearable for the holidays? If you are concerned about your heart health due to family history or reason, Apple and its friends offer several options to make the Apple Watch as a go-to solution this season.
12/4/2017 2:20:39 PM
Media and entertainment (M&E) firms are looking to transition their communications networks to better serve today's video customers. Packet networking and Ethernet technologies that are common in data centers and LAN environments for content production, collaboration and distribution, can be used to modernize M&E networks. This article describes approaches companies can use to build robust, high-performing systems.
12/4/2017 12:32:27 PM
The use of positive language and attitude is table stakes in the area of customer service. And Len Markidan, who manages the marketing effort at Groove, recently published a blog noting some of most effective phrases to employ for excellent customer support.
12/4/2017 11:53:30 AM
The recent MEF17 event provided further evidence that communication service providers continue to advance in their efforts to make networking more agile, automated, and efficient.
12/4/2017 11:45:52 AM
Capital One Financial Corp. is introducing a container orchestration platform called Critical Stack. Critical Stack, which is now in beta, automates compliance and security controls, and orchestrates streamlined deployment and configuration of apps and infrastructure in the cloud.
12/4/2017 11:38:36 AM
Voice communications interactions can make or break a call center encounter. But, how people feel coming away from a call center experience is a result of more than just the attitude of the agent.
12/4/2017 9:01:21 AM
Audio conferencing is a necessary component of today's working world. With workforces sprawling the globe from New York to Hong Kong, audio conferencing offers a cost-effective option to enabling the communication and collaboration required to run a profitable, high-performing organization. So with the weekend upon us, there's no better time than the present to take a look at the week that was in audio conferencing news: Time for the Week in Review!
12/2/2017 7:00:00 AM
Security is front of mind for firms of all shapes and sizes. As innovation steers industry through this current phase of digital transformation, try as we may fraud and security issues continue to mount. The cat and mouse game is afoot, and with the weekend upon us, there's no better time than the present to take a look back at the week that was in Fraud & Identity News: Time for the Week in Review.
12/2/2017 7:00:00 AM
The Conferencing Zone was busy, as there is a growing market for videoconferencing while ClearOne released a native integration for its DIALOG 20. There was so much happening and just in case you missed any of it, here it all is in The Conferencing Zone week in review.
12/2/2017 7:00:00 AM
The world of Unified Communications saw some major transitions this week. From CounterPath signing a distribution agreement with India's TaraSpan to mental health care provider Cygnet choosing Olive Communications to help manage upgrades, it only seems like the appropriate time for a week in review.
12/2/2017 7:00:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review
12/2/2017 7:00:00 AM
The Contact Center Solutions Community was all over the map this week. From contact centers leveraging Amazon Echo and Google Home to Malindo Air upgrading to an omnichannel contact center solution via Aspect Software, it was quite a fruitful and informative week. Here is the Contact Center Solutions week in review, in case you missed out on anything.
12/2/2017 7:00:00 AM
Italian telco TIM has signed on to evaluate ADTRAN's SD-Access solution. This offering, called Mosaic, helps service providers automate control and network management processes to reduce human resources requirements and enable customers to self-provision services.
12/1/2017 5:38:02 PM
PrimeVOX Communications is promoting the fact that it delivers VoIP survivability within 10 seconds. The two-year-old Dallas area company also notes that it uses the Opus codec. And it's also planning to introduce audio and video conferencing services in the near future.
12/1/2017 5:19:13 PM
BroadSoft announced it was named Frost & Sullivan 's Latin America (LATAM) cloud IP telephony and UCC services platform provider of the year. The company, recently acquired by Cisco, is known for its unified communications, collaboration and contact center services (UCaaS and CCaaS).
12/1/2017 4:35:57 PM
Gartner just named Amdocs, which recently introduced an intercarrier orchestration solution, a Magic Quadrant leader.
12/1/2017 4:23:03 PM
Larry Karisny, Director of ProjectSafety, has focused on the need to secure smart ecosystems for over decade, and now he's returing to the IoT Evolution Expo in Orlando, Florida from January 22 to 25.
12/1/2017 4:18:48 PM
TigerText introduced its new clinical communication and collaboration (CC&C) platform, TigerFlow Enterprise. Three years in the making, TigerFlow is geared toward the world's biggest healthcare organizations and work on fixing issues in workflow communications.
12/1/2017 4:15:11 PM
Marvell Technology Group and Cavium announced an agreement for common stock share acquisition. With $3.4B in annual revenue, this will make Marvell the leader in infrastructure solutions.
12/1/2017 4:05:53 PM
ClearOne announced the latest small-form-factor DIALOG 20 wireless microphone system is now has ClearOne Native Integration and works with the CONVERGE Pro 2 line of mixers. Integration can be done with a simple software update and the ability to merge the DIALOG 20 with the CONVERGE Pro 2 adds to the ease of the mic and user-friendly nature.
12/1/2017 3:57:33 PM
Customer service is a primary focus of businesses, this we all know. But, what is enabling the modern contact center to deliver the exceptional service expected by today's customer. There is no one silver bullet, however I'd like to take the time to spotlight something we've all heard about, and explore some of the primary benefits it delivers to contact centers: speech analytics.
12/1/2017 3:39:06 PM
This week, LOGIX Communications announced a Hosted PBX service to offer flexibility to firms of all sizes while cutting the cost in possessing a future, forward, feature rich VoIP solution. The fiber-based network infrastructure and service provider is delivering business continuity, disaster recovery and 90 features in its new service.
12/1/2017 2:40:22 PM
To thrive in today's manufacturing, it's necessary to have a coherent edge computing strategy.
12/1/2017 2:37:06 PM
Because outages tend to come without warning - though residents and businesses can make educated guesses as to the probability of power loss given prevailing conditions - preemptive measures are vital to business sustainability.
12/1/2017 2:23:00 PM
These days, almost any object can be connected to the Internet of Things: speakers, refrigerators, lightbulbs, dog bowls, flower pots.
12/1/2017 2:12:21 PM
AT&T to Introduce an AWS-supported LTE-M Button for Business; Expands IoT Collaboration with AWS to Include Security and Integrated Solutions
12/1/2017 2:08:55 PM
While it is retiring the MBlox SMS brand, CLX Communications is setting its sights on a larger enterprise messaging audience with its CPaaS platform.
12/1/2017 2:03:52 PM
If securing IoT networks is keeping enterprise IT - and OT - teams awake at night, it's for a lot of good reasons.
12/1/2017 1:49:36 PM
Today, VirtualPBX announced the arrival of ACD Queues as the newest enhancement for its Dash business VoIP solution. VirtualPBX released similar features in the past, but today's release contains a few key improvements.
12/1/2017 1:42:33 PM
The high-tech industry has been going through turbulent times over the last few years. Industry leaders compete against both old rivals and new start-ups, complex supply chains and the need to provision for high capital expenditures.
12/1/2017 1:36:40 PM
This week, TelcoBridges unveiled One-Click Fraud Call Removal as part of TelcoBridges' suite of network management diagnostic tools, TB Analytics, for the complete family of Tmedia VoIP Gateways and the FreeSBC. Service providers are now able to alleviate revenue loss and fraudulent calls while increasing network availability.
12/1/2017 1:31:51 PM
GL Communications offers a tool called the VQuad with Dual UTA HD, which helps ensure quality voice on mobile phones and FXO analog devices.
12/1/2017 1:25:17 PM
Olive Communications has signed a five-year multi-million-dollar deal with Cygnet Health Care to upgrade to a new managed unified communications system.
12/1/2017 1:10:01 PM
The International Multimedia Telecommunications Consortium (IMTC) announced its merging operations with MEF.
12/1/2017 11:51:59 AM
Companies understand that there is no more critical point of engagement than between customers and call center representatives, yet employee turnover rates range near 30 and 45 percent in the call center environment. Employers are challenged in both attracting and retaining this critical workforce.
12/1/2017 11:45:26 AM
Companies understand that there is no more critical point of engagement than between customers and call center representatives, yet employee turnover rates range near 30 and 45 percent in the call center environment. Employers are challenged in both attracting and retaining this critical workforce.
12/1/2017 11:36:40 AM
TTi Global's latest benchmark survey found customer service is perceived to be worse in the Telecommunications over the Utilities sector. On a scale of one to 10, telecom garnered a customer satisfaction score of 6.7 whereas utilities scored a 7.3.
12/1/2017 11:07:12 AM
There are measures that can be taken to decrease the risk of incidents involving weather and wildlife, but vandalism is harder to protect against, as SaskPower in Saskatechewan, Canada, has recently found out.
12/1/2017 10:41:00 AM
D-Link ANZ launched the AC5300 MU-MIMO COBRA, its fastest-ever modem router. The COBRA, also referred to as the DSL-5300, was designed to supply a PowerZone of high speed Wi-Fi connectivity throughout a home.
12/1/2017 9:52:56 AM
Rohde & Schwarz delivers CMW1000 5G NR sub-6GHz test and validation solution. It can also be used with wireless devices supporting Bluetooth, LTE, and WLAN.
12/1/2017 9:37:49 AM
At Gemalto's LicensingLive! 2017 earlier this year, representatives from AVST, Juniper Networks, Philips, Sharp Electronics, Trimble, and Viavi Solutions shared their experiences and advice on software monetization.
12/1/2017 9:29:42 AM
This week, Malindo Air announced upgrades to its contact center with the adoption of an omni-channel contact center solution from Aspect Software. The Aspect Unified IP system aids in aligning customer service infrastructure and processes to offer a unified, integrated solution set to deliver exceptional customer service.
12/1/2017 9:22:00 AM
A recent study from First Orion released this week illustrated that with nearly 2.5 billion phone calls made every month there is much in the way of low hanging fruit for fraudsters. Per the 1,000 mobile phone users surveyed, fraudsters are leveraging new spoofing methods and getting more aggressive in their efforts. Just like sharks, they smell blood in the water.
12/1/2017 9:12:13 AM
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