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Why Skype Is Not the Answer for Enterprise Video Conferencing

It was a common trope in science fiction stories of the mid 20th century - people talking to one another on videophones. Just look at the viewscreen on Star Trek as an example. But nowadays, what was once science fiction is a way of life. Thanks to applications like Skype, we can talk to our long-distance girlfriends that live out of state, or our grandchildren who live overseas or anyone else for that matter. But, as great as Skype is for personal conversations, it is not the best video conferencing solution for enterprises, for a host of reasons.

5/28/2013 7:00:00 AM

Improve Your First Call Resolution Rate with Call Monitoring

The benefits of a highly satisfied customer are considerable. Recent consumer research and plenty of case studies have shown that poor customer service drives away business, while good customer service spurs greater spending and return visits. What, then, can call center managers look to assess performance and make positive change?

5/21/2013 1:19:35 PM

Frost & Sullivan Honors Tata Communications with 4 Awards

Tata Communications, a communications provider, recently announced that Frost & Sullivan has honored the company with four awards at the 2013 Frost & Sullivan, India, Information & Communications Technology (ICT) Awards. The company won four 'Service Provider of the Year Awards' for Enterprise Data, Hosted Contact Centre Services, Third-party Managed Services, and Managed Video Conferencing Services.

5/21/2013 1:18:03 PM

Apple under U.S. Senate Microscope for Questions about its Tax Payments

Is Apple taking unfair advantage of U.S. tax loopholes or is it just following the law when it set up foreign subsidiaries?

5/21/2013 1:12:17 PM

Webtrends SaaS Solutions Selected by Mindjet

Webtrends, a company that deals in digital intelligence solutions, recently announced that its SaaS solutions have been selected by Mindjet, a collaborative work management software provider. Mindjet will use Webtrends Analytics, Webtrends Optimize and Webtrends Streams to provide insights into its prospective and current customer data to drive real-time optimization in digital marketing campaigns.

5/21/2013 1:09:36 PM

Thinking Phone Networks Named Top Hosted UC and IP Telephony Service Provider

Thinking Phone Networks, a cloud communications service provider, recently announced that it has been named as a top hosted unified communications (UC) and IP telephony service provider by analyst firm Infonetics Research in its North America Business VoIP Service Leadership Scorecard report.

5/21/2013 1:01:14 PM

Cloud Communications and the Necessary Change to the Business Model

Whether the business owner realizes it or not, they all use cloud computing. Some may claim they have yet to migrate and others may admit to only incremental changes. The reality is that in this mobile economy, companies of all sizes are using cloud computing and cloud communications to the point that it is effectively changing the operation of the business model.

5/21/2013 12:59:29 PM

Toshiba's Call Manager Now Available as a Mobile App

Computer and technology firm Toshiba has revealed from its headquarters in Irvine, Calif. that its Call Manager program has now been made available as an app in iTunes for iOS devices running R5 or R6 and the Android Google Play App Store. This allows the user to leverage the same Call Manager network that companies have been using on cloud-based landlines, but on mobile phones, so as not to incur any cross-network service fees.

5/21/2013 12:54:55 PM

Salesforce.com Placed in Leaders Quadrant by Gartner

Salesforce.com, a CRM platform, has again been positioned by Gartner, Inc. in the Leaders quadrant of the 2013 Magic Quadrant for CRM customer engagement centers. The company has been recognized for its Service Cloud solution, which allows companies to provide amazing customer service on any device, anytime and through any channel.

5/21/2013 12:54:13 PM

Google Has a Few Tricks up its Sleeve, but the Real Value May be with GFI

While Google will forever be a verb thanks to the giant's dominance in the search world, the company still struggles to establish itself as an enterprise and developer-focused provider of cloud computing solutions. To try to stake its leadership claim in this space, Google has announced that its cloud services platform is open for anyone and can be used with its new by-the-minute billing promotion to support cloud communications.

5/21/2013 12:51:42 PM

Windstream Scores Big Contract with Federal Government's GSA

Windstream, a provider of advanced network communications, recently announced that the General Services Administration (GSA) of the U.S. Federal Government has awarded the company a 10-year, multi-million dollar contract for voice, Internet, data and converged services to GSA's Region 4.

5/21/2013 12:46:24 PM

BeQuick's Fusion Enables MVNOs to Launch Prepaid Mobile Offerings on the Sprint Network

BeQuick Software, a supplier of hosted billing and customer lifecycle solutions to prepaid communications service providers, has now introduced new capabilities allowing MVNOs (mobile virtual network operators) to launch prepaid mobile broadband offerings on Sprint's national network. This will be accomplished with BeQuick's cloud-based Fusion MVNE (mobile virtual network enabler) platform, a complete solution for prepaid mobile data offerings that boasts new real-time debiting capabilities.

5/21/2013 12:41:38 PM

Encore Networks EN-4000 Router Offers 4G LTE and HSPA+ Connectivity

Encore Networks recently launched a new 4G LTE/HSPA+ broadband router, expanding its portfolio of IP+Legacy wireline/wireless routers. Called the EN-4000, this router is an Ethernet 3G/4G model that supports single and simultaneous dual wireless carriers.

5/21/2013 12:39:37 PM

Dell's 'Project Ophelia' PC-on-a-Stick Expected in July

Like many companies that made their fortune in the PC business, Dell has had to make some changes lately in order to survive as tablets bite into PC sales. The obvious move, as evidenced by the likes of Intel and various PC manufacturers, is to start releasing mobile products, which Dell has done. Unfortunately, the company's smartphone releases haven't captured much consumer interest, while its Windows 8-based tablets have a long way to go before matching the market share of Android tablets and the iPad.

5/21/2013 12:36:51 PM

Schlumberger Debuts Studio Manager

Houston, Tex.-based geo technology firm Schlumberger Limited is a company that provides natural gas and oil companies across the world with technological solutions that can maximize their productivity. Recently, the company launched a program called Studio Manager, which it says will empower information management professionals to work interactively with geoscientists to improve productivity.

5/21/2013 12:32:17 PM

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