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When it launched 18 months ago, Rabbit TV was only for Mac users, required a USB drive to work, and came with a raft of plugins, permissions and Facebook attachments that made it a clunky experience. Still, it managed to attract more than 3 million subscribers in the process. But that's just the beginning according to the company, which has launched a revamped service that incorporates WebRTC-so, it has lost the hardware component and can accommodate anyone with a compatible browser--thus reaching new markets and devices.
9/23/2014 6:20:00 AM
In the communications space, there is often talk of the hosted environment. At the same time, the cloud is getting a lot of attention. These buzzwords tend to proliferate to the point that sitcoms like to poke fun and decision makers find themselves with more options than answers.
9/22/2014 6:38:47 PM
When you think access to the right location for your data center, do you think Ohio? Not many would, but the state has some pretty exciting things going on that could persuade you otherwise. If cheap power, a healthy support of fiber-optic cable and a safe environment are appealing, you may just want to pay attention to the growth around Cleveland.
9/22/2014 6:32:41 PM
Call centers are an important component of an organization as it continues to grow. While it is not absolutely necessary for small companies, they are essential in order to give the consumer a platform in which they can address any issues they have about the products and services purchased from the organization. Even though there is a unanimous consensus regarding the benefits of having superior customer service, companies are reluctant to fund call center operations. It is therefore very important to eliminate or measurably lower wasteful practices to ensure the center is operating as efficiently as possible.
9/22/2014 6:22:11 PM
Even though there are many companies that specialize in providing a particular service, the technology available in today's marketplace is allowing organizations to deliver branded solutions more easily than any other time. This is primarily being driven by cloud technology with a wide range of software applications delivered as SaaS and the supporting infrastructure and platform with Iaas and PaaS. One company that is set to compete in the CRM market with the likes of Salesforce.com and others is Microsoft, with an update of its Dynamics CRM and marketing applications.
9/22/2014 6:11:13 PM
Cloud-based authentication services provider Duo Security has brought in a $12 million Series B funding round. The company plans to use the funds to better address a variety of security challenges their business customers face in trying to secure users against breaches.
9/22/2014 6:04:34 PM
Last week, Verizon quietly announced it had launched Voice over LTE (VoLTE) service. The event marks the availability of HD voice services on all four major U.S. carriers and may be the service with the most heartburn attached. Also, there's still a long way to go before HD voice is ubiquitous, with carriers yet to launch network interoperability for calls.
9/22/2014 6:01:05 PM
Anyone who has even casually followed the political climate in China is aware of that nation's practices when it comes to censorship. Content relating to the Tiananmen Square protests in 1989, freeing Tibet, East Turkestan liberation and any other content deemed politically subversive has been blocked for years. Although it gives the Chinese government a sense of control over what content its citizens read, censorship is harming the country's ability to enjoy continued economic growth.
9/22/2014 5:51:40 PM
Net neutrality-the practice by which all traffic on the Internet is considered identical to all other traffic-has proven to be a major hot-button issue over the last couple of years or so now, and for the most part, the public wants it. Public opinion, according to reports, is running about 99 percent in favor of net neutrality, but much of that remaining one percent comprises some major corporations with quite a bit of clout. Indeed, some are already wondering what kind of effect net neutrality has on voice over Internet protocol (VoIP) services, and several effects are starting to materialize.
9/22/2014 5:48:20 PM
A call center software provider announced this past week the release of its new workforce optimization suite. With its new product, it is targeting small and medium-size businesses and intends to help them improve their customer service through the delivery of multi-channel support experiences.
9/22/2014 5:40:54 PM
9/22/2014 5:40:01 PM
Cloud contact center software provider inContact announced this past week that it will be working with a top financial services firm to move more than 200 of its call center agents, from two call centers, into the cloud as they move away from legacy software.
9/22/2014 5:34:24 PM
Software-defined networking (SDN) and software-defined data centers (SDDCs) are steadily gaining traction in the storage and colocation services markets. The software-defined approach means all elements of data center infrastructure are virtualized, enabling high levels of agility, flexibility and security for service providers and their customers.
9/22/2014 5:32:02 PM
Cloud and mobile testing company SOASTA announced this past week its product support for iOS 8 directly from its official release date.
9/22/2014 5:29:00 PM
9/22/2014 5:28:00 PM
Recording is no longer about the integration with various products and services. Thanks to Click2Coach Cloud, you can record directly from the desktop. Because it is cloud-based, switch or hardware integration is no longer required to record audio. We have pushed all of the heavy lifting to the agent's desktop and ensured the data is integrated across systems.
9/22/2014 4:56:22 PM
Having a communication device such as a smartphone with us at all times has made it possible for consumers and businesses to have an ongoing two-way conversation. Whether they are communicating through email, SMS, video, social media or voice, consumers now expect better customer service with the companies they do business with. It is therefore essential to have a mobile engagement platform that is intuitive and easy to use.
9/22/2014 4:07:00 PM
While many of the problems have been ironed out (at least until the next enrollment period opens), some call centers are still licking their wounds and hoping they'll do better the next time around. According to a recent blog post by Monet Software CEO Chuck Ciarlo, this is where call center technology, applied with some experience and smarts, can help prevent another open enrollment fiasco.
9/22/2014 3:41:38 PM
ISI has a set of updates to show on the Verba recording solution, as well as other call reporting tools. These tools recently landed a note of confidence and were certified as compatible with Cisco's own lineup of unified communications (UC) platforms, up to and including Business Edition 6000 and Business Edition 7000.
9/22/2014 3:38:40 PM
The customer experience means different things to different people. This is the challenge that every company faces when trying to outperform the competition and claim more of the market share. Those able to identify what the customer wants and deliver it consistently will pull out ahead. To maintain that spot, however, they have to be able to continue to keep pace with changing customer expectations.
9/22/2014 2:43:46 PM
Conference calls may seem like a get out of jail free card to some employees. It allows you the freedom to do virtually whatever you want, while in a meeting. Yet, this might not be the best take on the situation. Conference call services are a good way to touch base with your employer and coworkers- especially if you work remotely.
9/22/2014 2:34:19 PM
Conference call services offer compelling financial and technical advantages for businesses that employ their use, which is why a number of businesses around the globe are interested in making the move. Businesses can extend their service hours, lower their employee turnover, and not be limited by geography, as a virtual contact center can be set up anywhere. The problem? Not all are investing in the right tools.
9/22/2014 2:24:45 PM
For inusrance companies enhancing the customer experience creates a real competitive advantage.
9/22/2014 2:23:44 PM
While Europe is still dragging its feet when it comes to LTE adoption, the United States is moving forward at a rather quick pace. The LTE North America event is going on later this year, and all the major service providers from North America are going to be there. The talk of the event will be about how all these major carriers can move LTE forward in the coming years.
9/22/2014 1:57:16 PM
There is very little doubt that the tablet market is only getting bigger as we move further into the 21st century. Companies are starting to put together tablets specifically built for children. LG has announced it will be integrating some rather high tech software and hardware produced by Neonode. LG is incorporating the zForce CORE and zForce AIR technologies into the LG and the LG KidsPad 2.
9/22/2014 1:55:09 PM
DataServ SaaS-based Accounts Payable solution used by major healthcare company to streamline AP business processes.
9/22/2014 1:51:34 PM
Appian Medical has been making a name for itself the last few months, and now the company is looking to launch what it sees as a rather ground breaking mobile application. The company recently announced it raised more than $580,000 in seed money to put together a mobile health sleep apnea diagnostic app.
9/22/2014 1:50:57 PM
The way the robotics industry is growing, it is leading some people to start pushing the United States government towards a Federal Robotics Commission. In particular, one think tank is calling for the commission to be set up sooner rather than later. The agency needs to be established to deal with regulation and ethical challenges of robots and artificial intelligence, according to the Brookings Institute.
9/22/2014 1:46:41 PM
The most prominent consideration, technological capability, is becoming increasingly important for companies, especially those that manufacture and deal with high-tech goods and services do not have a monopoly on knowledge. David Loseby, the chief procurement officer for transport group Arriva, says nobody has all the wisdom that is necessary to make high-tech products. As products and technologies become more complex, collaboration becomes more important than ever.
9/22/2014 1:45:06 PM
Windstream Hosted Solutions, a provider of cloud and data center solutions, recently opened a new data center in Chicago. The opening ceremony of the data center was attended by National Football League (NFL) legends Mike Ditka and Mike Singletary.
9/22/2014 1:43:44 PM
Buckelow hints at the capability of the Mobile First suite which allows companies to create and release mobile apps, manage payment structures, and increase the security of their mobile platforms, all while using analytics to develop deeper insights about customers to, in turn, increase return on investment and improve customer satisfaction. One part of the suite is IBM Worklight. This program allows developers to create HTML5-based, hybrid, or native apps for any mobile device. Using popular code bases, developers can create applications that work on multiple platforms such as iOS, Android, and Windows.
9/22/2014 1:42:41 PM
One of the world's leading providers of Application Performance Guarantee Solutions over the Wide Area Network, Ipanema Technologies, has just made an announcement concerning an update to the company's esteemed Automated Networking System (ANS). The new version, ANS 8, offers a distinct upgrade to both visibility and control for Microsoft Lync communications in addition to suppoert Microsoft Office 365 and GoogleApps. The new upgrade ensures that users will have an easier time connecting and communicating, and even differentiates between sub-features like video and screen sharing for ultimate compatability.
9/22/2014 1:41:37 PM
Advanced Calling 1.0 offers up quite a bit that's worth considering, and plenty that will likely be enjoyed. The downside here, though, is that there are also plenty of issues, like an incredibly finicky system that will only operate for the right users in the right areas using the right devices. How many Verizon users has Verizon effectively eliminated from using its own program because of all of these restrictions? Will this really fare well against established OTT services that probably already have user bases by now?
9/22/2014 1:40:58 PM
A new survey by IT infrastructure performance monitoring and management solutions provider eG Innovations provides an inside glimpse into the current state of performance management among Citrix environments. It is the first global look of the challenges, technology choices and best practices of this type of atmosphere.
9/22/2014 1:39:15 PM
A barcode scanning software provider announced this past week that it has upgraded its software development kit to support a new programming language that targets a specific section of the mobile ecosystem.
9/22/2014 1:38:43 PM
The research shows that the current appeal of mobile payment systems is that they can provide easy methods for consumers to pay for goods and services while saving time completing such tasks. Consumers can easily link their credit cards and banks to mobile wallets, and from there they can see an overview of how much money they have in various accounts while also providing themselves with simple ways to budget and spend. High-end mobile devices are making it even easier for consumers as such devices present advanced near-field communication technology that can connect a user's phone with a point of sale terminal by simply placing the two devices in proximity with one another.
9/22/2014 1:37:28 PM
A pilot program for Network on Demand has been operating at the University of Texas at Austin since June. By the end of this year, AT&T says, it will be rolling out the service for companies within Austin, and it intends to follow up that rollout with a similar introduction of services in 2015 in select markets across the U.S.
9/22/2014 1:35:34 PM
Mitek helps large property and casualty insurer by enabling photo payments solution.
9/22/2014 1:35:18 PM
It's not hard at all to see the gains that wearable tech is making in the field. With more and more users taking advantage of this new form factor, and many more likely to follow, there are also plenty of unusual uses being considered for these new devices as well. While the smartwatch is expected to be the dominant wearable tech tool for some time, CardsApp is looking to make the proverbial hay while the equally proverbial sun shines, and is bringing out a new tool to help make the smartwatch a new breed of loyalty card.
9/22/2014 1:34:47 PM
The Foundation says it will continue to update the overall program as the ecosystem of the networking field changes. It says it will use independent learning and training programs to inform its exam blueprints that it will publish as open standards for globally-recognized certifications. The two exams pertaining to engineers and associates will not be available until early next year. Following the arrival of the primary set, ONF says it will make the exams available in multiple languages as demand for exams in those languages manifests itself.
9/22/2014 1:34:34 PM
The company will be approaching potential buyers to explain the benefits the portfolio can provide for their individual companies. Following bids received by November 12, GTT Group will conduct a private auction to sell the portfolio.
9/22/2014 1:33:28 PM
United Spinal Association has entered into partnership with Ivycorp, makers of a cloud-based multi-channel group communications platform called Ivytalk, to maximize digital communication.
9/22/2014 1:31:02 PM
Technology has made rapid strides over the last few years, and this development is most evident in the mobile world. The advent of many new mobile devices and the emergence of high-speed networks have increased mobile usage worldwide. One such technology that has contributed to this mobile growth is Long Term Evolution (LTE), a telecommunication standard that makes 4G speeds possible for users. LTE is the next generation version of the existing 3G UMTS network that can offer download speeds in the range of 15 Mpbs and upload speeds of around 10 Mbps.
9/22/2014 1:26:42 PM
Home Depot's data breach has an estimated cost $62M but it could go higher with insurance footing some of the bill.
9/22/2014 1:23:47 PM
The idea of a smart home has, for many, been front of mind for quite some time. Perhaps it began with images of The Jetsons or something else, but the thought of telling a home what to do, and having it actually carry out those instructions, is deeply alluring to many. Though the actual execution of such a concept has been a bit on the thorny side these days, it's rapidly showing signs of progress, and Logitech is out to make the next big leap with the Harmony Living Home lineup.
9/22/2014 1:22:23 PM
Call center operators rely on employees that are able to deliver an agreeable persona through the phone so customers can feel comfortable talking to them regarding the issue they have with a particular product or service. These are not qualities that can readily be evaluated and Mike Lewis, director of U.S. operations for Teleperformance said the company is going to hire 100 new full-time jobs at its call center in Cascade Township, because West Michigan people are nice. Those are probably not the only qualities the company looks for, but it definitely can't hurt to have a great disposition when answering calls all day long.
9/22/2014 1:13:19 PM
AcceptEmail and Worldplay make digital payments around the world easier.
9/22/2014 1:12:21 PM
Business customers with locations in multiple metro areas also may see an advantage to using DSL Extreme instead of the incumbents, even when DSL Extreme basically resells the incumbents' network. One reason is that DSL Extreme can provide a single bill for all services, even if multiple underlying carriers are involved.
9/22/2014 1:05:11 PM
Equifax Workforce Solutions, a company that offers human resource, analytics and verification services, recently announced that its unemployment cost management platform, CaseBuilder, is providing benefits to more than 50,000 users. The company recently complemented the solution with CaseBuilder for Mobile, a solution for Android, Apple and Windows devices.
9/22/2014 1:03:34 PM
APAC Customer Services Inc. is a specialist in providing customer care outsourcing solutions with BPO services for different verticals including healthcare, financial services, technology, communications, business logistics, and travel & hospitality.
9/22/2014 1:00:30 PM
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