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We recently caught up with John Hawkins, senior product line manager at Ciena, to ask him some questions about the state of Software-defined Networking (SDN) and Network Functions Virtualization (NFV), two trends that are radically changing how we design, build, and use networks. He filled us in about where the technology stands today, and where it's heading.
8/26/2016 5:44:25 PM
America's past time has a lot to gain from the IoT, and the latest team to get into the batter's box is the San Diego Padres. In a recent announcement, Qualcomm Intelligent Solutions and OSIsoft will be working with the San Diego Padres to help the team reduce utility and water consumption and augment its sustainability efforts.
8/26/2016 5:00:36 PM
Aria Systems, a company that builds subscription and usage-based revenue solutions, has announced that Pitney Bowes has selected Aria's cloud-based monetization platform as the billing and monetization component of the company's new Commerce Cloud Platform.
8/26/2016 4:59:29 PM
Teradata, an analytics solutions company, has launched four accelerators designed to speed up the transformation of IoT data to actionable insight. The company said these Analytics of Things Accelerators (AoTA) are derived from field engagements at the world's largest, most innovative IoT companies in manufacturing, transportation, mining, energy and utilities and are comprised of technology-agnostic intellectual property and professional services, applied approaches proven to reduce implementation cost and risk, accelerate time to value, and drive business returns far greater than the initial investments.
8/26/2016 4:58:16 PM
While we may still have nearly a month of summer left, smart companies are beginning to hear jingle bells. For some businesses, summer is a slow period because of school holidays and family trips. Trade shows are quiet, few marketing campaigns are launched and sales teams find themselves twiddling their thumbs. (When their brains aren't in vacation mode.) The downtime is a perfect time to start planning for winter holiday campaigns.
8/26/2016 2:18:07 PM
Why do customers pick the companies they want to do business with? Is it because of low prices? Is it because of product reliability? Is it because of the influence of friends and family? For a company struggling to win and keep customers, these are important questions to ask. While all of these things certainly play a part, there is evidence that many companies are missing the most important element: the customer experience.
8/26/2016 1:46:29 PM
One great thing about marketing is that a huge number of ideas can comfortably coexist together in the same space. One idea can counter another, and each is just as valid, allowing both to find homes with companies who can use said ideas. Recently, we saw one such event that proved the true diversity of ideas in marketing as the Atlanta Hawks and AgencySparks launched the first-ever Agency Shootout event, calling attention to the marketing talent in the region.
8/26/2016 1:45:54 PM
One great thing about marketing is that a huge number of ideas can comfortably coexist together in the same space. One idea can counter another, and each is just as valid, allowing both to find homes with companies who can use said ideas. Recently, we saw one such event that proved the true diversity of ideas in marketing as the Atlanta Hawks and AgencySparks launched the first-ever Agency Shootout event, calling attention to the marketing talent in the region.
8/26/2016 12:57:46 PM
Dozens of IoT inventions are being launched and built every week on Collaborizm, a rapidly growing, global online community of engineers, developers and creatives who help each other make and connect things.
8/26/2016 12:12:27 PM
Over the course of its evolution, the enterprise cloud continues to overcome hurdles. Adoption is growing at an explosive rate, the questions of performance have long been answered and security concerns are slowly being quelled as a result of innovation and focus. This week we saw another step in securing the cloud from Skyhigh Networks, as it was granted U.S. Patent for cloud-based encryption.
8/26/2016 12:09:17 PM
While software-as-a-service isn't a new business model, it's one that's becoming increasingly common in enterprises today for a number of reasons. Companies are trimming their IT departments to be more budget-friendly, and the software subscription model enables them to do so without affecting operations. In fact, by letting the solutions provider worry about installation, troubleshooting and maintenance issues, companies can further scale down their IT department, and control costs better by paying for software only on an as-needed basis.
8/26/2016 12:03:04 PM
Earlier this week, Jason Momoa caused some major headlines after posting an Instagram photo of himself in a bar with Game of Thrones showrunners David Benioff and D.B. Weiss. For those of you who aren't fans of the show, Jason Mamoa played the beloved Khal Drogo on Game of Thrones before being killed off during season one. It was very traumatic, and will always be too soon to talk about. Momoa's appearance in Ireland, where scenes from the show are filmed, alongside Benioff and Weiss sent fans into a tizzy
8/26/2016 11:59:17 AM
Sometimes a combined effort delivers the best results, and taking one part from one company and coupling it to another part from another company ends up delivering some impressive value. One such effort came together recently to provide new value in Internet protocol (IP) network services, as PortaOne and Vedicis got together to deliver improved billing and traffic control options for users.
8/26/2016 11:51:52 AM
We have looked at 3.5 GHz Band several times over the years. To the point where we share the joke with the punch line, there has to be a pony in here somewhere.
8/26/2016 11:39:19 AM
The goal is to offer simple video editing with tools that appeal to millennials and upcoming generations-the people who grew up surrounded by social media. Young people love the capabilities provided by Snapchat, and Apple would like to tap into that market. It's plan would become a standalone app, but it may eventually be packaged with the iPhone's existing camera application.
8/26/2016 7:50:20 AM
Microsoft Corp. wants a bigger piece of the hypervisor market pie. So it's trying to appeal to VMware server users with a special offer related to its own Hyper-V solution.
8/25/2016 4:34:02 PM
In this episode of the IoT Time Podcast, Ken Briodagh sits down at the IoT Evolution Expo with Gary Davis, Chief Consumer Security Evangelist, Intel, and Carl Ford, CEO, Crossfire Media. Sponsored by Genius NY.
8/25/2016 3:34:37 PM
The networking world is all about data and the communications space is no exception. Voice and messaging are increasingly becoming IP-based applications and services, essentially making them just another type of data traversing increasingly crowded networks.
8/25/2016 2:55:11 PM
8x8, Inc. is a provider of secure and reliable enterprise cloud communications solutions. Its cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions and conferencing.
8/25/2016 2:26:00 PM
There can no longer be any doubt about the direction in which networking is headed. We have hyperscale data centers cropping up all over the globe, massive fiber optic cables being laid on the floors of our oceans and an explosive number of mobile subscribers consuming services and data at a breakneck place. The networking world is undergoing a revolution and network functions virtualization (NFV) and software-defined networking (SDN) are changing the landscape from the data center to the enterprise.
8/25/2016 2:04:39 PM
Encryption was once a mysterious concept in the technology and communications sector, surrounded by misconception and an overall lack of awareness. But the proliferation of mobility, cloud computing and massive numbers of connected devices has changed the perception of encryption, particularly in the business sector.
8/25/2016 1:19:10 PM
It's become crystal clear to most everyone who cares to look by now that the LTE and 5G markets-though technically there isn't even a 5G market yet, as it won't be commercially released for another three years or so-are incredibly popular, and most of the problems in the market are directly tied into the supply side rather than demand. With that in mind, a recent new study from Future Market Insights shows off where this market is going.
8/25/2016 1:15:14 PM
Some of the largest U.S. television content owners have opted to pass on partnering with Facebook to promote their programming. The pushback indicates how much video content is changing as networks evolve and are able to deliver content quickly and efficiently.
8/25/2016 12:50:26 PM
Global research repository MarketStudyReport.com has added a new report to its ranks that analyzes the voice-over-LTE (VoLTE) market. This report shows that the VoLTE market could grow as much as 50.1 percent between 2015 and 2022.
8/25/2016 12:01:27 PM
When it comes to electronic trading, timing is everything. To address that reality, Exegy Inc. this week introduced a managed service called Exegy Journal Replay.
8/25/2016 11:46:33 AM
Microsoft's Cortana system may have started life out as a video game character-a hologram dispensing advice and updates to Master Chief in the Halo series- but Cortana quickly took on a whole new life outside the game. Rising to be a match for Siri itself, a new development has arrived as Jabra's new line of headsets feature a means to connect to Cortana, and subsequently take advantage of the services Cortana can bring to the table.
8/25/2016 11:42:53 AM
Communications solutions have been becoming increasingly unified, particularly as the age of mobility and apps and services becomes predominant. So it makes sense that while voice and messaging aren't going to go away any time soon, they're going to be handled differently in the Fourth Wave of Mobile Communications.
8/25/2016 11:36:13 AM
Veritone has signed an agreement with Acacia Research Corp. through which it could receive as much as $50 million in funding. The deal calls for Acacia to provide Veritone with $20 million initially, and then the other $30 million if it meets agreed-upon milestones.
8/25/2016 11:29:30 AM
Government agencies are implementing mobility initiatives as part of their overall communications solutions to use their human resources more efficiently. Whether it is law enforcement or building inspectors, mobile technology is making it easier for public servants to carry out their duties while in the field. The U.S. Department of Labor's Wage and Hour Division (WHD) has chosen AT&T to deliver its mobility needs by awarding the company a five year contract.
8/25/2016 11:17:05 AM
Gone are the days of going to a ball game, becoming best buddies with your fellow fans, jeering on the opposing team and simply being in the moment. It seems like the stands of sporting events are full of people on their phones who might look up occasionally to see what's going on. After all, why talk smack to the other fans in person, when you can do it on Twitter instead? According to a new report commissioned by Avaya and conducted by Spider Marketing, mobile is overtaking the stadium and digital fans are demanding more from the experience than ever before.
8/25/2016 11:14:12 AM
The new five-plus year contract is valued at $30.4 million. The contract states that CGI is responsible for providing AMS operation support to enable high levels of application stability and responsiveness, AMS enhancements, the introduction of innovations that will improve business value, streamline operations and help on-going support of applications, through a newly formed Innovation Office, and application development services through separate application development teams.
8/25/2016 11:12:07 AM
The Blue Orbit Ecosystem was formed in 2013 to accelerate multi-vendor SDN and NFV deployments by providing the interoperability needed to support operators with the ongoing transformation of open, programmable and virtualized networks. The ecosystem currently has over 60 global partners, and Netrounds has become the latest company to join Ciena's Blue Orbit SDN and NFV Ecosystem to drive automation with active test and assurance tools.
8/25/2016 11:11:24 AM
With the 2016 Summer Olympics in Rio in the rear view, Nike released the latest installment in its Unlimited campaign, a spinoff of the famous Nike catchphrase, Just Do It. These ads have showcased the hard work and training that has gone into putting Nike's athletes among the best in the world, and this one was no exception. However, the latest episode featured a different twist.
8/25/2016 10:56:23 AM
Sizmek, the advertising and marketing company that specializes in campaigns across multiple screens, announced yesterday a partnership with Fuisz Video. The main goal of this collaboration is to create object level interactive videos that are more capable than any competitors on the market today.
8/25/2016 10:50:16 AM
More and more, the marketing world tends to gravitate toward big data. The Internet has given us access to far more data points than ever before, and powerful analytics tools have allowed us to pull valuable insights from said data and use it to inform marketing campaigns.
8/25/2016 10:44:21 AM
It was fairly easy to see that firms were getting behind network functions virtualization (NFV) in a big way, thanks to its ability to help take strain off of budgets by requiring less infrastructure in place to get the same level of functionality. New word from IHS Markit says that NFV is going to continue to be a big name in the coming months, as by 2017, 81 percent of firms in the study expect to bring out some level of NFV to the operation.
8/25/2016 10:43:20 AM
About three years ago, Verizon shocked the world when it announced it was acquiring Hughes telematics for $612 million.
8/25/2016 10:10:47 AM
Organizations that can engage customers and prospects, the thinking goes, get more than a one-time purchase from those customers. They can win customer loyalty - meaning additional business in the long term both from those individuals and, potentially, from their friends and family members as those customers spread the word.
8/25/2016 10:07:01 AM
CUSTOMER magazine and its parent company, TMC, are happy to announce the winners of our annual Speech Technology Excellence awards. These awards recognize companies that offer innovative and cost-saving solutions for their clients.
8/25/2016 10:05:15 AM
This month's Roundup features companies and products that address compliance related to the contact center.
8/25/2016 10:02:49 AM
It's been said that the secret to company growth is customer service. Just look at the success of global companies such as Nordstrom and Amazon.
8/25/2016 9:58:54 AM
Communications services providers today are challenged with finding new revenue sources. Much of this discussion centers on tier 1 CSPs, but more medium-sized and small service providers are in the same boat. One new revenue source they may not have seriously considered is delivering contact center capabilities. But some of the CSPs that have already moved forward with cloud-based contact center solutions recommend taking the plunge. And three of them spoke recently about how Metaswitch and Telax have helped them do that.
8/25/2016 9:52:30 AM
Amazon and Google today dominate transactional commerce, which makes it difficult for any other brand to succeed in this realm, says Jetlore's Vice President of Market Dan Buckstaff. That's why Jetlore, a startup founded in 2011, has turned its attentions to relationship commerce, he says.
8/25/2016 9:50:13 AM
If marketers are not focused on finding consumer segments that offer the highest growth, they are doing something wrong. These segments offer not only the chance to increase profits, but also the opportunity to develop long-term relationships with customers whose value is rapidly increasing. Truth be told, it can be hard to find these fast-growing segments. What do you look for? How do you know that they are the right group? Are they worth the investment?
8/25/2016 9:47:54 AM
Retail today is in flux. By 2017, Amazon will overtake Macy's as the largest clothing retailer in the U.S. Sears is sinking a half a billion dollars into its click and collect model to bring shoppers back to the store. It seems every day another traditional retailer declares bankruptcy. Brick and mortar is dying a not-so-slow death. Right?
8/25/2016 9:43:57 AM
CUSTOMER magazine has been reporting about workforce optimization company Calabrio for some time now, but we wanted to find out more about the company's leader, Tom Goodmanson. Below is an excerpt of our recent conversation with him, during which he opened up about his youth, shared his early work experiences, and reflected on his time at Calabrio.
8/25/2016 9:41:04 AM
When Ytel recently launched its message360° API that would allow the integration of voice, text, email, and even direct main communication into any web-based applications, it did so with the intent of not only increasing opportunities for its customers but, frankly, to also make its own developers' lives easier.
8/25/2016 9:36:33 AM
Everyone talks about customer journeys as critical to understanding and designing the customer experience. I can't argue with this; I've been talking about looking at experiences from your customers' perspective for years. But often, we look at journeys in a vacuum: Do we understand the impetus for the contact, the customer's mindset, or any previous experience the customer brings to the journey?
8/25/2016 9:33:01 AM
Post-sale interactions are an important aspect of the customer experience with your brand. How would you rate your dealings with customers once they've received your products or services? Ask yourself whether you would appreciate similar handling following the delivery of your B2B acquisitions. Unless you are in the minority of companies, your post-sale performance is likely not making brand evangelists out of your customers.
8/25/2016 9:30:24 AM
As the number of sales channels explodes, companies look to automation to help manage inventory. From Amazon to an internal ecommerce site and brick and mortar, companies need a way to sync inventory, orders, and data.
8/25/2016 9:27:47 AM
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