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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Global commercial vehicle IoT solutions provider Fleet Complete joins the alliance of commercial vehicle eco-system partners to advance the adoption of Blockchain in trucking.
8/22/2017 11:00:00 AM
In a recent announcement, Bosch Home Appliances has unveiled a smart kitchen integration with Drop, a recipe app, designed to simplify the cooking experience.
8/22/2017 10:54:28 AM
While drones are really cool, so are all the ground support elements and software algorithms needed to make the operation of a large fleet safe and efficient. That's where fog computing comes in.
8/22/2017 10:41:43 AM
A happy customer is a repeat customer - this has always been true, and for many years that was a good enough reason to aim for customer satisfaction. After all, repeat customers can often serve as the backbone of any business, and especially in a service industry.
8/22/2017 7:00:00 AM
Content has moved from static environments and viewing habits to dynamic ones in which people watch anytime, anyplace, and from any device. And that calls for more dynamic networks.
8/22/2017 7:00:00 AM
CallCabinet's Atmos cloud call recording and agent evaluation solution was named a 2017 Communications Solutions Product of the Year. CallCabinet Atmos leverages the power of the cloud to record agent/customer conversations, while ensuring operations are compliant when dealing with consumer protection legislation and customer data.
8/22/2017 7:00:00 AM
VanillaSoft blog offers tips on how to improve sales.
8/21/2017 7:21:15 PM
One way to get a better handle on the kind of customer experiences your business is delivering is via call reporting analytics.
8/21/2017 6:41:02 PM
Rank Miner offers tips on quality assurance related to call center debt collection efforts.
8/21/2017 6:03:15 PM
Pacific Special Acquisition Corp. and Borqs International Holding Corp. have concluded a merger by which BORQS became a wholly-owned subsidiary of Pacific and the former stockholders of BORQS acquired a majority of the outstanding equity of the company.
8/21/2017 5:41:28 PM
Today, NICE unveiled the NICE Compliance Center, a fully compliant call recording solution for the contact center industry, which brings together end-to-end media encryption, analytics and call recording.
8/21/2017 5:39:24 PM
ADTRAN's SD-Access Accelerator aims to help telcos move to more agile, SDN-type environments.
8/21/2017 3:56:13 PM
CloudGenix announced a new partnership with systems integrator, RoundTower Technologies, which empowers RoundTower to offer the CloudGenix Instant-On (ION) family to its East Coast and Midwestern customers.
8/21/2017 3:53:31 PM
Rapid adoption of coherent detection modems is helping advance submarine networks, says Ciena.
8/21/2017 3:46:16 PM
Blockchain has captivated the financial sector - first as a core component of bitcoin, and now more broadly as a global distributed ledger and database.
8/21/2017 3:41:41 PM
New industrial-grade LM940 Mini Card is the first in its class embedded with Qualcomm Snapdragon X12 LTE Modem supporting download speeds of up to 600 Mbps, says Telit
8/21/2017 3:20:32 PM
Developing an onboarding plan for apps is never easy. Tack on the added user support and training for IoT products, and you face the unique challenge of getting users started with a physical product, and app, without them feeling overwhelmed.
8/21/2017 3:00:33 PM
Helios says the financing will be used to support democratization of the Internet of Things.
8/21/2017 1:56:30 PM
The Network Functions Platform is designed to provide enterprises, as well as MSPs and CSPs, with a seamless migration path towards NFV.
8/21/2017 1:53:38 PM
Would you choose where to go on vacation if you could only access 10 to 20 percent of the reviews and information on a travel website? If you do, you will probably have an unforgettable trip, but for reasons you might not like. Yet government organizations and businesses - from manufacturing to insurance companies, and healthcare to banking - are making decisions along this very same line. And they've been doing so for years. They look at the easy information they can get from structured data while ignoring their unstructured data, which Deloitte believes may account for 80 to 90 percent of content generated globally, making unstructured data a tremendous source of untapped value.
8/21/2017 1:49:06 PM
Market consolidation imminent due to high levels of fragmentation, finds Frost & Sullivan's Digital Transformation team
8/21/2017 1:32:53 PM
A new report claims the FBI has been meeting with companies to warn them of the threat posed by the cybersecurity firm. In view of the cyberattacks that crippled Ukraine's power grid in 2016, the FBI has reportedly focused its briefings on companies in the energy sector. Although, it has also supposedly met with major tech firms too.
8/21/2017 12:41:19 PM
No matter what realm you reside in-IT Service Management, IT Operations Management, or IT Business Management (or if you oversee it all)-tools exist for you to document and quantify the value you bring to the enterprise.
8/21/2017 12:38:04 PM
While you're out enjoying the solar eclipse with your eclipse glasses to protect your eyes, take a moment to consider whether you've also protected your network equipment in case of a power outage.
8/21/2017 11:20:13 AM
But having the time to impart your knowledge and experience onto your agents is another story entirely. Nonetheless, you should never stop striving to provide your agents with all the coaching they need to stay engaged, productive and provide a superior customer experience.
8/21/2017 8:00:00 AM
China Enterprise ICT Solutions Ltd. has turned up a new 14,000-square-meter data center in Beijing's Yizhuang area.
8/21/2017 7:45:00 AM
ZOOM International has come out with a new tool that enables contact center managers to find and analyze omnichannel interactions via a few mouse clicks.
8/21/2017 7:30:00 AM
This summer, while most of us were on vacation and enjoying barbeques, ISIS supporters were busy attacking websites and wreaking havoc on the web.
8/20/2017 9:00:52 PM
It's about Smarter Science, Smarter Cities, Smarter Buildings and more in this IoT Evolution Week in Review
8/19/2017 10:19:00 AM
Digital transformation has taken hold, driving a new era of innovation in the data center and beyond. Starting with the transformation of network infrastructure and ending with the user experience, change is in the air. And with the weekend upon us, there's no better time than the present to take a look at the week that was in network transformation news: Time for the Week in Review!
8/19/2017 9:00:00 AM
Call recording is far more than just quality assurance; from training and sales, to compliance and customer service, a robust call recording system is a sign of a modern and mindful enterprise. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in call recording news: Time for the Week in Review!
8/19/2017 8:45:00 AM
The network is neck deep in the midst of a rebirth. Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!
8/19/2017 8:30:00 AM
Network requirements are growing at a rapid rate. Thanks to a growing IoT presence, our SaaSy reality and digital transformation (in general), more is demanded of networks than ever before. This is driving a movement toward network modernization and multi-gigabit Ethernet. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in multi-gigabit Ethernet news: Time for the Week in Review!
8/19/2017 8:00:00 AM
The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demanding customer. And, with the weekend upon us, there's no better time than the present to take a look back at the week that was in contact center solutions news: Time for the Week in Review!
8/19/2017 7:00:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
8/19/2017 7:00:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
8/19/2017 7:00:00 AM
The VoIP Solutions week in review is a recap of all the top stories making headlines in the VoIP market this past week.
8/19/2017 7:00:00 AM
The Next Generation Communications week in review is a recap of all the top stories making headlines about LTE, 5G and the future of communications this past week.
8/19/2017 7:00:00 AM
The Unified Communications week in review is a recap of all the top stories making headlines in the UC market this past week.
8/19/2017 7:00:00 AM
As a business, if you're engaged on social channels with customers and prospects - and if you're not, you should quickly examine your engagement strategy - why not also use an existing tool to further engage that same audience? Your employees are also active on these same social channels and offer a resource to tap into in the form of employee advocacy.
8/18/2017 4:05:43 PM
Miami-based RingByName has added text/SMS support to its business lines.
8/18/2017 3:57:18 PM
When it comes to biohacking, a more recent development in science, it involves combining the idea of hacking with biology. In today's world, biohacking falls into a few distinct categories: 1) grinders, who implant technology into their bodies, 2) health hackers, who use a combination of diet and activity to improve their bodies, 3) DIY biologists, who work in genetics and work on combining different species' genetic codes, and 4) researchers and participants in nootropics, a field dedicated to improving cognitive function that is so new that a term like nootropicist has yet to be accepted.
8/18/2017 1:35:18 PM
Yesterday, a power outage impacting the Government Center area shut down the Municipal Court of Atlanta for the day. The outage resulted when a motor vehicle accident knocked down power lines on Whitehall Street. Other services impacted included the ATL311 Customer Service Center, the City of Atlanta Wellness Center, as well as the parking decks at the Government Center and City Plaza.
8/18/2017 1:17:02 PM
The company's EBITDA was AU$23.9 million and fiscal year net profit for the service provider was AU$12.2 million. Both of these MNF metrics were up 34 percent. The company's revenue was AU$191.8 million, up 19 percent. These numbers include five months of contributions from Conference Call International and 12 months from Telecom New Zealand International.
8/18/2017 1:14:39 PM
TiTANplatform, a global smart content and device company, has announced a strategic partnership with China Unicom to provide smart content and device localization solutions.
8/18/2017 12:20:02 PM
Evolve IP has once again made the Inc. 5000. This time around the contact center and unified communications solutions provider is ranked 3,242.
8/18/2017 11:31:41 AM
Connecticut-based United Illuminating has warned customers in Fairfield, Bridgeport, and Easton of a planned predawn power outage Saturday. The outage will allow the power company to conduct system tests at a Fairfield substation.
8/18/2017 11:16:29 AM
Ransomware is a type of malicious software that is designed to block access to a computer system until a sum of money is paid-hence the inclusion of the word ransom in the name. Holding something for ransom sounds like a plot point from an old Western movie, but the fact of the matter is that ransomware has become all too common in today's digital age. In fact, it has become one of the most visible and damaging threats Internet users face today.
8/18/2017 11:15:07 AM
SAS International is moving all of its IT and communications infrastructure to the cloud. As part of the effort the British interior building products manufacturer has contracted with Fuze.
8/18/2017 10:52:14 AM
Technology is revolutionizing how we communicate, how we travel, and how we learn new information-but it's also advancing how we eat, and that may be even more important. Our nutritional needs are highly complex, requiring us to pay attention to total caloric intake, how we balance macronutrients like carbohydrates, fats, and proteins, and our balance of micronutrients like vitamins and minerals. Things get even more complicated if you have special dietary requirements, such as a dietary preference or an allergy to certain ingredients.
8/18/2017 9:25:58 AM
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