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As a new member of the Salesforce Analytics Cloud ecosystem, cloud-based customer success software provider MindTouch hopes to deliver the most advanced customer spend and retention solution.
10/20/2014 7:16:25 PM
Best known for GPS technology, Trimble recently launched a new cloud-based platform for field service management.
10/20/2014 7:14:18 PM
It was just a short time ago when news emerged that Ohio was activating a call center to help get out important information about the Ebola virus to users. Now, a new report from the Benton Evening News describes how Illinois is proceeding in the same vein, so to speak, and offering up its own Ebola hotline as part of the Illinois Poison Center.
10/20/2014 7:12:06 PM
If there is one thing that has remained constant for businesses of all types, it is this: arranging and keeping appointments is difficult. Owners are often charged with completing multiple tasks throughout their workdays, and within most of those days, responsibilities can pile up. A clear calendar at a day's inception can look like a madhouse by noon.
10/20/2014 7:09:48 PM
Mobility - meaning mobile connectivity - has changed the way we behave, both personally and professionally. Digital interactions are the norm; interpersonal communications are becoming a challenge for many who would prefer to text or IM. On the flip side, digital communication can be much less disruptive to others and can take place at nearly any time, despite not requiring real-time response.
10/20/2014 7:05:22 PM
Telecommunications solutions company Telcom & Data has introduced a new line of VoIP phones for Guardian Telecom designed specifically for industrial and/or hazardous environments. The phones are certified for locations where a fire or explosion may occur due to flammable gases, vapors or liquids, such as in the case of hazardous chemical areas, correctional facilities, construction sites, factories and government sites.
10/20/2014 7:01:03 PM
Telekom Austria Group recently announced that its domestic subsidiary A1 and its technology partner Alcatel-Lucent have succeeded in developing and demonstrating G.fast, a revolutionary new technology that provides ultra-broadband Internet using the existing copper lines in buildings.
10/20/2014 6:59:02 PM
Bedford Park, a small village near Chicago with a successful business sector, will enjoy significant growth thanks to Comcast's decision to expand its fiber network in the area. The Chicago Sun Times reported on this development, citing massive benefits for businesses who will now have access to the fastest downloads on the market.
10/20/2014 6:54:33 PM
One of the sunniest places in the United States is Arizona, and many of its cities claim more than 300 days of sunshine per year. While Phoenix averages 330 days, Scottsdale boasts an impressive 350 days, which makes it the ideal location for baseball teams to practice during their off-season. The Seattle Mariners make the trek every year to the team's Spring Training facility in Peoria, AZ. to avoid the notorious rains of the Northwest. The team also brought its environmental awareness from Seattle to its stadium in Peoria by installing a solar rooftop and carport system in partnership with Healthy Planet Partners (HPP), Kyocera Solar and Sky Engineering.
10/20/2014 6:52:02 PM
Traditional analog video surveillance systems were famous for providing low-quality images that often frustrated law enforcement officials and others that used the technology for different applications. As the technology in hardware and software continued to improve, the quality of the images captured by these new devices started delivering better results across the board. The introduction of broadband, HD cameras and cloud technology not only improved the quality by multiple factors, but it also made it possible to provide value added services, which could be monetized by surveillance companies.
10/20/2014 6:49:20 PM
If you own a home, you'd insure it in order to protect yourself from financial losses due to theft, fire or damage to property. Shouldn't you then have a backup and disaster recovery plan (insurance) for your precious data? Paragon Software agrees and has released Paragon Protect & Restore 3.5, which is said to deliver 'rock-solid security' to organizations in today's heterogeneous IT environments.
10/20/2014 6:46:38 PM
Nowadays, SMBs struggle with how to share files and collaborate in a secure manner across remote employees, distributed business partners and every type of mobile device.
10/20/2014 6:42:59 PM
During the early 1970s, the survival rate of individuals diagnosed with cancer was very low, with only one quarter of these patients surviving 10 years. Since that time a massive global research effort has resulted in half of all cancer patients now surviving at least 10 years, and for women with breast cancer the survival rate for at least one decade has increased to 78 of all diagnosed patients. These landmark figures were published by Cancer Research U.K. in April 2014 to highlight the benefits of continual research in this field.
10/20/2014 6:39:25 PM
Small merchants provide many valuable services in communities across the country, and oftentimes these businesses are family-owned, with just enough capital to remain operational month-to-month. The lack of resources available to them leaves them vulnerable to unscrupulous criminals who exploit these businesses to commit different types of frauds, including credit cards. A new $10 million initiative launched by American Express called the Small Merchant EMV Assistance Program, has been established to encourage the adoption of more secure checkout terminals by these businesses.
10/20/2014 6:35:53 PM
The amount of data we create today is growing exponentially, which is providing an opportunity for monetizing this data just like any other commodity. Everyone that uses a connected device is creating data that can be used to provide a wide range of solutions based on the information they consume and create. In order to make sense of this massive amount of data, organizations are leveraging platforms such as SAP HANA for big data to come up with solutions to improve every aspect of our lives in a world that is growing increasingly more complex.
10/20/2014 6:31:53 PM
Many of the state exchanges across the country that experienced problems during the rollout of Obamacare are bracing for the new enrollment period with great apprehension. Although this time around the projected number of people is not going to be as much as the initial launch, states are still expecting a considerable number of individuals to purchase affordable health insurance through the government. The MNsure health insurance exchange, which is Minnesota's market place for affordable health insurance, has announced it has improved the user experience for its website and call center just in time for the new enrollment period, which is set to begin next month.
10/20/2014 6:28:43 PM
As broadband becomes a default value in developed markets and the world moves progressively towards a video-enabled Internet, incorporating moving pictures into enterprise communications is an increasingly common phenomenon. But, much like its consumer cousin, enterprise content search and discovery, and management tools, have become linchpins to video uptake.
10/20/2014 6:25:33 PM
It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. Work, though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer.
10/20/2014 6:22:26 PM
Voip-Pal.com has announced that the U.S. Patent and Trademark Office has allowed the company an application to extend the patent for its Lawful Intercept program.
10/20/2014 6:17:48 PM
Nokia Networks has announced that it has developed a technology that boosts performance on 3G networks.
10/20/2014 6:15:05 PM
Ultra Communications, Ltd. today announced the appointment of a new Chief Executive Officer: Justin Hamilton-Martin. Ultra Communications is a European cloud-based contact center solution provider offering pay-as-you-go network contact services including Predictive Dialing, Inbound/Outbound Call Blending, Interactive Voice Response and Inclusive Voice Recording.
10/20/2014 6:12:02 PM
The Lollipop version of Android (version 5.0) is expected to be available in November, which is when the Nexus 6 phone and Nexus 9 table are expected for release. This will be a major change in operating system, as users will notice a different look and feel. It will also provide an updated version of Google's Gmail app for Android devices.
10/20/2014 6:09:56 PM
Digital Guardian, a data loss prevention company, has announced that it has acquired Armor5, extending its protection to mobile devices.
10/20/2014 6:03:56 PM
Mobile service providers are constantly on the lookout for delivering more mobile data to a growing customer base. This is the drive that led to the creation and the popularization of 3G and 4G LTE networks, which use smaller signal wavelengths with higher frequencies to deliver more data. Today's carriers are pushing to use wireless signals with frequencies above 24GHz, which have wavelengths only around a millimeter long. These wavelengths fit into a 5G-class LTE network, which as of yet is not standardized by the FCC. However as demand for the standardized use of these wavelengths increase, the FCC is now taking action in developing a 5G licensing framework.
10/20/2014 6:01:38 PM
There has been a spate of hacking events across corporate networks in the U.S., and one of the primary victims of such hacking events are credit card users. Many times, credit card numbers are stolen and are sold in the underground market for anywhere between $25 and $100 per number. Sadly, such events have become too common, and this has put credit card users in a vulnerable position. Besides hacking, many credit cards are stolen every year, and this adds to the woes of credit card users.
10/20/2014 5:55:30 PM
Bitnet Technologies, a digital commerce platform for enterprise-scale merchants that want to accept Bitcoin payments, announced that it has closed its Series A funding round with $14.5 million raised. The round was led by Highland Capital Partners and Japan's largest e-commerce site Rakuten was another major new investor.
10/20/2014 5:51:41 PM
Abu Dhabi Commercial Bank (ADCB) in the United Arab Emirates (UAE) has announced its intention to offer voice biometrics as a means of authenticating customers, and claims to be the first bank in the world to do so.
10/20/2014 5:48:25 PM
We've all gotten those enticing invitations in our email, urging us to attend one show or another. But if the recent experience of one attendee and participant is any indication, it might be time to start packing your bags.
10/20/2014 5:45:00 PM
One has to only take a step back to see the inherent problems and complicity of T.38 - even more so on the open Internet. That's the word from Randy Simmons, VP of sales at Fax over IP leader FaxSIPit Inc.
10/20/2014 5:42:48 PM
The answer to some questions is clear cut, black and white, yes or no. Unfortunately, that is not always the case. We want to be protected from possible future terrorist attacks, or even a small group of individuals who want to go on a shooting spree, however, gathering this type of information has led to many concerns by the general public.
10/20/2014 5:40:22 PM
Nuance Communications, Inc. announced a partnership today with eClinicalWorks to embed its cloud-based medical speech recognition technology into eClinicalWorks's mobile apps. The solution enables clinicians working in outpatient settings to use mobile devices for entering patient notes into the Electronic Health Record (EHR).
10/20/2014 5:29:48 PM
Although gigabit-level Internet services like Google Fiber or AT&T GigaPower are getting a lot of press lately, many people will not be able to access these high-speed networks right away. Infrastructure or terrain limitations can make it too costly to install fiber all the way to each home in the area.
10/20/2014 5:21:47 PM
Trapeze artists have to do a fine balancing act; contact centers are no different, as they have to efficiently manage a huge workforce and cater to demanding customers. Aspect Software's workforce management (WFM) cloud, which comes fully integrated with its omni-channel cloud contact center solution Zipwire, seems just the tool for this.
10/20/2014 5:19:06 PM
While the technology has been used for some time to automate some of the aspects of fleet management, telematics is now a valuable tool when it comes to saving on commercial vehicle insurance. Insurance providers can have a more accurate picture of driver habits and offer customers usage-based insurance (UBI) plans that cost less than traditional ones.
10/20/2014 5:14:49 PM
Companies the world over are investing huge amounts to transform big data into smart decisions, but the complexity and time-consuming nature of the task has left many of them floundering. Predixion, which specializes in the Last Mile of Analytics is changing the industry paradigm with its newly released powerful predictive analytics platform-Predixion Insight 4.0.
10/20/2014 5:11:02 PM
FrontRange, a provider of Hybrid Service Management software solutions, recently announced that its HEAT Client Management was selected by Bilfinger Group, an international engineering company and provider of technical, commercial, and infrastructure services. The solution will be deployed globally by Bilfinger for seamless software deployment and upgrading as well as to cut down on costs involved in frequent on-site engineer visits.
10/20/2014 5:07:48 PM
Aruba Networks, a provider of next-generation network access solutions for the mobile enterprise, recently announced that Wi-Fi Alliance has selected the company's wireless LAN products for the Wi-Fi CERTIFIED Passpoint test bed.
10/20/2014 5:04:07 PM
3PEA International, Inc., a prepaid debit card payment solutions provider as well as an integrated payment processor, recently announced that The Interstate Companies, Inc., a group of nine Whole Blood centers, twenty-three plasmapheresis centers, and a laboratory, has selected its PaySign prepaid solution. The solution has already been deployed at all 23 Interstate plasma donation centers as donor payment method.
10/20/2014 5:01:13 PM
DSCI, a hosted communications provider, recently announced the acquisition of Unified Technologies, a provider of managed IT and hosted VoIP services headquartered in Portland, Maine. The acquisition is a part of DSCI's expansion plan into the New York City metro area.
10/20/2014 4:57:01 PM
AVG Technologies N.V., a company that provides online security solutions for 182 million active users, recently announced that it will now be an exclusive provider of mobile security to the customers of Sony Mobile Communications (Sony Mobile).
10/20/2014 4:54:09 PM
Mitel appears intent on augmenting its presence in the United States. Today, it was announced that earlier in the month Mitel offered ShoreTel $540 million to purchase the fellow IP phone systems and software provider. One would think the two could play nice but some are referring to this as a hostile takeover. ShoreTel has turned the offer down with minimal explanation.
10/20/2014 4:53:32 PM
WebRTC is working toward changing a very common problem, Web browsers compatibility to function with real-time communications. It supports browser to browser applications, without plug-ins. Soon, users will not have to continuously download different software to ensure compatibility with those they are communicating with.
10/20/2014 3:40:45 PM
As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other companies that originally had call centers of their own.
10/20/2014 3:30:09 PM
We're almost a month away from one of the biggest shopping weekends of the year. Black Friday and Cyber Monday have been some of the most talked about days when it comes to shopping - especially for Holiday gift giving.
10/20/2014 3:26:25 PM
For content marketers, it's now officially the most wonderful time of the year. No, that doesn't mean the holiday season. Every October, the Content Marketing Institute (CMI) releases its two most anticipated reports, tracking the benchmarks, budgets and trends to illuminate the state of both B2B and B2C content marketing. (The former report can be found here; the latter here.)
10/20/2014 3:25:59 PM
For a while, there seemed to be something of a clear dichotomy between North America and much of the rest of the world. Apple was the name to beat in North America's confines, but the rest of the world favored Android to such a degree that Apple was barely even an also-ran. However, a recent report from TrendForce suggests that that dichotomy may be changing somewhat, as not only are the global smartphone ship numbers on the rise, but so too are the numbers of Apple users around the world as Apple's market share climbs to match.
10/20/2014 3:20:40 PM
The Internet of Things (IoT) is opening up a revolution in devices that can power themselves without the use of traditional batteries or wired electric connections. These are devices such as wearables or sensors that derive their juice directly from wireless signals emitted by Wi-Fi routers.
10/20/2014 3:15:30 PM
TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center.
10/20/2014 3:10:51 PM
According to the reports, Xerox has acquired Consilience Software, Inc., an Austin-based company providing case management and workflow automation software to the public sector. The details of the transaction have not been disclosed.
10/20/2014 3:07:59 PM
The always-on consumer wants fast results. In yet its latest effort to address that, OptifiNow has integrated its sales optimization platform with Cisco's business phone system. As a result, OptifiNow President John McGee told TMCnet in an interview earlier today, sales reps can reach out to consumers within seconds of their submitting a website request for more information on a particular product or service.
10/20/2014 3:06:43 PM
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