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To get back on their feet, Twitter is reportedly seeking an acquisition deal that would value them at $30 billion. There are a few contenders already, and Disney is contemplating throwing its hat into the ring as well.
9/26/2016 5:03:28 PM
Companies are in a bit of a bind today. The promise of omnichannel customer engagement - a great customer experience through a wide choice of communications media - means that organizations are opening doors for customers to encourage them to come in. Log into a browser, send an email, pick up the telephone, use a mobile app, engage in social media, send a text…and customers expect companies to be there for them. They also expect the process to be fast and relatively effortless.
9/26/2016 4:46:08 PM
Enghouse Interactive, a company known for its development of customer interaction software such as a contact center with various dialing and call recording tools, has announced the launch of its new Attendant Console for the Microsoft Skype for Business Cloud PBX.
9/26/2016 4:30:04 PM
Automation in the call center has brought with it both highs and lows. On one hand, it's made operations more efficient, cut costs and allowed better customer care to happen. On the other hand, poorly performing technologies and the inability to always capture and process speech accurately has left room for lots of complaining and errors.
9/26/2016 4:27:14 PM
Trimble recently introduced the new Telog 41 Series of wireless, battery-powered sensors for IoT water monitoring applications, using LoRa to remotely measure and monitor water, wastewater and groundwater systems for pressure, flow, level and rainfall volume.
9/26/2016 4:14:36 PM
Clarity has announced the launch of its new Connect cloud-based contact center software for enterprises that enjoy the benefits of Office 365 and Skype for Business. For newcomers and veterans to those Microsoft products, Connect means to offer additions such as call routing and reporting while retaining all the functionality customers expect from their office suite and unified communications mainstays.
9/26/2016 4:11:54 PM
Many of today's golfing youth may credit Tiger Woods with reinventing the sport - and its marketing - but he was simply taking a page from Arnold Palmer's playbook. The world lost far more than a golfing icon on September 25, 2016 - we lost a friend, an innovator and the Father of modern-day sports marketing. Palmer once said, You must play boldly to win, and he certainly took his own advice when it came to golf and life.
9/26/2016 4:09:24 PM
Just when you thought it was gone for good, Pokemon Go is back in the headlines, this time in terms of future marketing opportunities. Pokemon Go has raised the question of whether augmented reality (AR) has finally entered the mainstream. If so, AR could open up a goldmine of opportunities for developers and marketers. Visionaries who see Pokemon Go's success as the doorway to more marketing and business opportunities may be disappointed, though, by the results of an Emerging Insider study.
9/26/2016 3:59:27 PM
According to a new research report from M2M/IoT analyst firm Berg Insight, the number of shipped cellular M2M terminals were 2.7 million worldwide during 2015, and the firm predicts that that number will more than double to reach 5.7 million in 2020. Berg Insight defines cellular terminals as standalone devices intended for connecting M2M devices to a cellular network. These include primarily general-purpose cellular routers, gateways and modems that are enclosed in a chassis and have at least one input/output port. Trackers, telematics devices and other specialized devices are excluded from this report.
9/26/2016 3:56:24 PM
CompTIA, a nonprofit association for the technology industry, has announced an expansion of its involvement in the Smart Cities industry by joining the Smart Cities Council Challenge Grants initiative, as part of an announcement by the White House on September 26.
9/26/2016 3:32:17 PM
The Government of South Australia, the Adelaide Gig City Initiative and US Ignite announced September 26 that Adelaide is to be the first international city to join the growing US Ignite Smart Gigabit Communities program. The U.S. White House made the announcement in a fact sheet.
9/26/2016 3:28:35 PM
It is Smart Cities Week here in the U.S. and to kick it off, the White House this morning announced $80 million new federal dollars to go toward its Smart Cities Initiative, which launched a year ago.
9/26/2016 3:25:06 PM
The ongoing challenge for mobile operators is how to leverage this mobile-first mentality when OTT services, like WhatsApp, Skype and others are beating operators at their own game and out-innovating them during this all-IP transition and the migration to LTE networks we're in the midst of - which also includes moving to Voice over LTE - or VoLTE.
9/26/2016 3:23:44 PM
In inside sales, the number of calls per hour is an important metric that is often used to measure the success of a campaign as well as the individual performance of sales people. The amount of time that is often wasted in manually dialing calls is enormous, and it can seriously depress the calls per hour metric.
9/26/2016 3:22:25 PM
The workforce is the most valuable asset in the contact center environment. Customers rely on individuals on the other end of the channel to provide them with information, problem resolution or transaction management. When agents can't do this effectively, it hurts the overall customer experience. Therefore, putting the right workforce management solution in place is a must.
9/26/2016 3:19:13 PM
For someone who spent their entire career working in a formal office setting, or the ubiquitous cube farm, a visit to a technology company in Silicon Valley is an eye-opening experience. Most of the office space is dedicated to informal work areas or common areas, and employees roam the premises, inside and outdoors, with laptops, tablets and smartphones. Meetings are held not in a blank rectangular room with a large table, but in lounge areas. The feeling behind these open office environments is that relaxed, and mobile employees are collaborative employees.
9/26/2016 3:16:25 PM
The idea that contact center calls should be monitored for quality and training purposes is one so engrained in the way call center management operates that it's easy to lose focus on why it's in place. While some organizations may only maintain the practice to comply with industry regulations, others have a true focus on delivering the optimal customer experience.
9/26/2016 3:13:16 PM
As application development has become more complex, developers are turning to microservices in increasing numbers. Traditional approaches to development cannot accommodate changes produced by the growth of cloud and mobile technologies, which has led to the birth and popularity of microservices. They act as strategic tools that forward-thinking organizations are using to meet dynamic business needs by modifying, scaling and updating their apps continuously.
9/26/2016 2:03:24 PM
A staple of reporting in the communications market, GENBAND has made a name for itself with the Kandy cloud-based service that allows clients to join voice, video, and texting into their mobile and web applications. The latest integration of Kandy will come at the hands of CoolDoctors, which provides applications for telemedicine and ophthalmology.
9/26/2016 1:53:06 PM
It's well-known by now that video conferencing is catching on in a variety of industries, and healthcare is certainly no exception. Telehealth tools are gaining new ground almost daily, and being able to visually converse back and forth is a big part of this growing trend. The Asia-Pacific region is proving an exemplar of such growth, and a new report from Verify Markets suggests that this trend means huge growth ahead.
9/26/2016 1:48:25 PM
Thankfully, service-impacting events are a rarity at Lifesize. But as for any service provider, incidents happen, and they've taught us a thing or two about Customer Obsession. In particular, it has shown us that while it's easy to be customer obsessed when everything is going right, it's when things go wrong that our commitment to customers is truly tested.
9/26/2016 1:42:20 PM
The fact that Caller ID is still going so strong is a testament to the power of the technology. Why do we still cling to it? As mentioned earlier, we like to know who is on the other end of the line. The clear name and number are valuable as you know for sure whether or not you want to take the call.
9/26/2016 11:57:48 AM
It's easy to think that drones are for nothing but trying to photograph celebrities, especially after the recent Mike Rowe ruckus, but drones can do so much more than snap candid pictures from long distances. Nokia and the Netherlands recently got together to put together a new testing facility geared toward making drone aircraft the focus of a traffic management concept that helps keep cars rolling smoothly along.
9/26/2016 11:53:16 AM
Rebranding is a strategy that's had both positive and negative connotations ever since it was tried. A way to better reflect a brand's operations, or a way to get out from under negative press, rebranding has plenty of uses. Recently, SafeSoft Solutions launched such a rebranding effort, and with it brought out a new product to match: Gamified Contact Center.
9/26/2016 11:07:55 AM
Last week, ITWeb and Ninzi Connect Software released the results of a survey conducted amongst South African organizations to examine their Interaction Recording habits. They found that a vast majority of these companies leverage an online contact center to handle the analysis and evaluation of their customer interactions.
9/26/2016 10:47:47 AM
Running a small business sometimes can seem like a task in which the metaphorical deck is constantly stacked against the operator at any given time. Double taxation, minimal leverage, and even Dilbert comics won't stop mocking them by suggesting they believe that parking garages need to take acorns as payment. Microsoft, however, looks to turn this tide by offering a little extra support for the small business with its new SMB Zones at Microsoft Store locations.
9/26/2016 10:16:46 AM
Networks are evolving rapidly. The transformation to a digital business model has extended the network beyond the perimeter, which means that today's networks and their related security are becoming borderless. IoT and cloud solutions require organizations to worry about an attack surface that may not even be visible to IT. Worse, many IoT devices are headless, run simple communications protocols, and are unable to run a client or even be patched. Instead, they rely exclusively on the access layer for security.
9/26/2016 9:34:10 AM
As cyber attacks and threats increase, website security is becoming an even larger issue for businesses. And while bloggers tend to do their own thing and slip through the cracks, recent events have shown that even the smallest blogs need to take security seriously.
9/26/2016 9:21:29 AM
The explosion of smartphones and tablets is transforming the way we communicate, work and manage our personal lives. We stay connected everywhere, and collaborate on the go at every opportunity we get. We need the ability to access business applications at the highest speeds and quality possible - regardless of where we are or which device we are using.
9/26/2016 9:12:53 AM
Some businesses out there may not have made the jump to Microsoft Lync, Skype for Business, or similar tools because it's not immediately clear how to make that jump. AudioCodes is ready to make it a little simpler thanks to its new User Management 365 system.
9/26/2016 8:00:00 AM
This is a recap of the top stories posted this week related to Human Capital Management. Sit back while you enjoy your favorite beverage and catch up on all things HCM.
9/24/2016 8:30:00 AM
Innovation is coming fast and furious, especially in the data center. Network architects are shaping a digital transformation like nothing we've known before. As software seeks to eat the world, we in the Transforming Network Infrastructure Community are enjoying the show. With the weekend upon us, there's no better time than the present to look back at the week that was: Time for the Week in Review!
9/24/2016 8:30:00 AM
Finally, the week rounded out with the news that AltiGen, a provider of Microsoft-based Cloud UC solutions, has announced its new UC Cloud. The new service brings together Hosted Skype for Business with its MaxACD Cloud Contact Center delivered as a fully managed service. The UC Cloud solution has several perks, including its ability to bring the instant messaging and presence, voice and video calling, desktop sharing, Web conferencing, and mobility of Skype for Business in a single integrated solution. You can find out more HERE.
9/24/2016 8:22:00 AM
I've got a fever, and unlike Christopher Walken, the only prescription is innovation. There's no issue breaking my fever, as new and exciting solutions are coming fast and furious, and we have it all here for you in 'The Zone.' And, with the weekend upon us, there's no better time than the present to take a look at the week that was in communications development: Time for the Week in Review!
9/24/2016 8:15:00 AM
Welcome to another weekly look at all the top stories making headlines in the conferencing market this week.
9/24/2016 8:00:00 AM
The Internet of Things was a recurring theme this week in Telecom Signaling Resource Center news.
9/24/2016 7:45:00 AM
Hello networking pros, as always it has been an exciting week in the Web-scale world. As Web-scale takes flight, the industry is enjoying a front row seat to this enabler of high-performance and efficiency. And, with the weekend upon us, there's no better time that the present to take a look at the week that was: Time for the Week in Review!
9/24/2016 7:35:00 AM
Hey folks. I'm rockin' the Last 5 Years soundtrack today at my desk (original cast, of course), but this IoT Evolution World Week in Review is all about the next five years. You ready to see some future?
9/24/2016 7:30:00 AM
It was a busy week in San Francisco, where Oracle customers, employees, and partners gathered to learn what's new and what's next from the company, and had the opportunity to network with one another.
9/24/2016 7:15:00 AM
Happy Saturday! This week in Unified Communications was an exciting one, with articles covering contextual communications, new call center services and so much more. Now that it's the weekend, let's take a look back at these last few days.
9/24/2016 7:05:00 AM
Networks and technology in the communications arena continue to gain steam, as evidenced by this week's Next Generation Communications news in the areas of 5G, optical, and network optimization planning.
9/24/2016 7:00:00 AM
Happy Saturday! This week in Cloud IT saw a variety of topics covered. Whether you're interested in the latest reports on cloud adoption or the role Cloud IT plays in power outages, there's something for you. With that in mind, let's take a look back at this week's happenings.
9/24/2016 7:00:00 AM
In other news, Madison Dearborn Partners has picked up Intermedia from Oak Hill Capital Partners. Intermedia is known for bringing about a slate of new cloud tools that have proven secure and reliable in the wider field. Now that they have joined forces with Madison Dearborn, Intermedia hopes for new and faster growth thanks to augmented channel partner programs that should prompt new sales. The last few years have been huge for Intermedia. You can find out more on how Madison Dearborn is going to help them improve further HERE.
9/24/2016 5:22:00 AM
Attunity this week introduced an SAP data replication solution to allow organizations to do analytics more quickly and easily.
9/23/2016 5:18:03 PM
What could possibly improve workforce management? OnviSource, Inc., provider of workforce optimization and customer experience management (CXM) solutions, has already found success in this area. Well, they're looking to improve their solutions even further by partnering with WFMSG, Inc. Through this partnership, they will be integrating with and utilizing WFMSG's Community workforce management for OnviSource's Persona workforce management (WFM) solution.
9/23/2016 5:16:32 PM
Mothernode, a developer of customer relationship management (CRM) software, announced this week that it will now include email marketing capabilities into its service plans.
9/23/2016 4:25:20 PM
With these new insights available, brands and influencers will have a much easier time going forward. Snapchat can be an incredibly influential tool when it comes to marketing, and now companies have the appropriate tools to measure how well the platform is working for them.
9/23/2016 3:44:19 PM
Just over a decade ago, I recall hearing about this new online beauty brand that was selling make-up and beauty tools for $1.00. It was almost unheard of to have a website at that time to shop around on and pick out things like lipstick, makeup brushes or eyeliners for that price. It created quite a buzz I recall for all of us beauty followers, even as far back as 2006, before the YouTube beauty vloggers and Instagram makeup artists created an entirely new following for the industry.
9/23/2016 3:44:11 PM
Great ideas are a dime a dozen, let's face facts. The problem, however, is sharing this idea, product or service with the masses in a timely, relevant and engaging way in order to push ahead awareness and the sales process - the life of a marketer. Much like writers' block, marketers can struggle with creativity from time to time. When the trash can is filled with the crumpled existence of mediocre ideas and you just need to clear your head, an upcoming release may offer the clarity you seek so desperately.
9/23/2016 2:42:07 PM
Beavers, birds, monkeys, raccoons, snakes, squirrels, weasels - all of these lovely creatures have at one point or another been credited with power outages.
9/23/2016 2:10:26 PM
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