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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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Helping accelerate global adoption of trusted near filed communications (NFC).
5/5/2016 3:47:42 PM
One of the most prevalent forms of malware in today's world of cybersecurity is known as ransomware. After loading the software on to a device, a hacker or other miscreant can lock up important emails or other files and hold them hostage - usually under the threat of releasing the information -- until the device's owner pays a fee; or more aptly, a ransom. It used to be just a great way for hackers to make a quick buck; now seems as though the threat is evolving.
5/5/2016 3:06:58 PM
Increasingly, businesses run on mobile the way many used to run on dunkin', as in Dunkin' Donuts' famous slogan. KoolSpan, meanwhile, recently added some new platforms to its lineup, making its TrustCall system just a little more effective for mobile users. With the two new platforms, TrustCall DIRECT Enterprise Version 4.0 and TrustCall DIRECT Service Provider Version 4.5, users get access to plenty of new features to make a mobile operation even more effective.
5/5/2016 2:34:16 PM
Much like here in the states, the Do Not Call Register Act applies to those who engage others to make calls for them as well as those who actually make the calls, and members of the public can opt out of receiving unsolicited telemarketing calls and faxes.
5/5/2016 2:32:46 PM
Increasingly, businesses run on mobile the way many used to run on dunkin', as in Dunkin' Donuts' famous slogan. KoolSpan, meanwhile, recently added some new platforms to its lineup, making its TrustCall system just a little more effective for mobile users. With the two new platforms, TrustCall DIRECT Enterprise Version 4.0 and TrustCall DIRECT Service Provider Version 4.5, users get access to plenty of new features to make a mobile operation even more effective.
5/5/2016 2:16:23 PM
May 1 signaled the start of National Small Business Week, an American event since 1963, which began to recognize small business owners and entrepreneurs here in the United States. To support the holiday, OneCloud Networks unveiled its small business program to provide small businesses and startups the communication and collaboration tools needed to compete in today's dog-eat-dog environment.
5/5/2016 2:02:20 PM
When it comes to the bring your own device (BYOD) trend, the party line in the technology world is generally focused on benefits - increased productivity, cost savings, efficiencies, mobility and flexibility - just to name a few. But BYOD has inherent security risks and organizations need to take a broad view of their security plans and infrastructure to properly protect data and assets.
5/5/2016 1:48:54 PM
The auto industry is looking to the new world of technology to solve the problem - V2X is being hailed as a life saver.
5/5/2016 1:43:42 PM
The growing popularity of software defined networking (SDN) in the data center has resulted in a number of benefits, including speeding up service deployments.
5/5/2016 1:38:21 PM
The award was given thanks to Telco Systems' ability to protect these comparatively new operations. With NFV CyberGuard, users get a better level of protection against threats leveled at SDN and NFV operations. It's regarded as the first such solution on the market, and offers a slate of networking probes, as well as network functions virtualization infrastructure (NFVI) agents and a complete big data analytics engine.
5/5/2016 1:21:12 PM
The citizens of Fargo, North Dakota, have been having a rough time lately, and it's not related to wood chippers or the Coen brothers.
5/5/2016 1:07:18 PM
In the first posting of this two-part series the focus was on a recent Nokia white paper, Gigabit Technical Playbook, a technical guide for communities looking to take matters into their own hands in accelerating broadband deployment and adoption, was on planning and getting ready for the build out. In this deeper dive we look at:
5/5/2016 1:05:27 PM
Keeping the network free of unauthorized software has always been a challenge. Software inventory and management tools are often helpful in holding back the tide of software that saps the time and attention of the IT staff. However, the emerging world of apps that run in a web browser makes it even more difficult to be aware of, let alone manage, the software the company employees are running. The only practical way to get ahead of the curve on this trend is to understand and embrace it in a way that lets you overcome the risks and problems. How? Look for web-based apps that are optimized for enterprise management and provide them to your users. Here are the enterprise-friendly features to look for in a web-based app:
5/5/2016 12:58:12 PM
Dismissing customer insight outright can be a dangerous thing, and so both call centers and call center customers should be paying attention to some key signs that the call center just doesn't much care about its customers.
5/5/2016 12:57:49 PM
Streaming television is something that people are beginning to take advantage of. Instead of having to watch on a TV that is located in one room of the home, people can choose to watch live streaming videos from a myriad of different screens. From traditional televisions to computers to mobile devices, people can now watch television online when they want and where they want. The key is learning how to do it.
5/5/2016 12:52:08 PM
The future of humanity is in cities, and the IoT needs to make those cities smarter.
5/5/2016 12:47:56 PM
Companies are, however, visibly reacting to these developments. Seventy-nine percent of companies are set to focus more on cybersecurity in the years to follow. Yet even here there are problems; just 23 percent of organizations could classify current training and education operations as extremely effective, and companies are already looking at making this training mandatory as well as requiring follow-up testing and assessments to make programs more effective.
5/5/2016 12:44:55 PM
This week, Talari Networks announced its SD-WAN technology now supports Microsoft Azure and Hyper-V. Its virtual offerings already supported AWS and VMware solutions, but now with Talari's newest virtual appliance, the VT800, customers leveraging a Microsoft infrastructure can run Talari's SD-WAN natively.
5/5/2016 12:39:22 PM
Nowadays there's an app for everything...No, seriously, everything!
5/5/2016 12:22:15 PM
EMC Corporation recently announced the launch of it new set of content and productivity applications for businesses. Called LEAP, the new collection of apps helps clients classify documents, migrate data, and design lightweight company apps for any type of desktop or mobile hardware.
5/5/2016 12:20:12 PM
New trends in technology allow water utilities to cut costs and improve service
5/5/2016 12:04:40 PM
Aspect Software has agreed to expand its relationship with HCL Services. According to the new arrangement, Aspect will seek to improve the reach of its call center software in the regions of Singapore and the Middle East by funneling HCL contacts in those areas.
5/5/2016 11:48:05 AM
As the de facto and perhaps most basic routing protocol of the Internet, Border Gateway Protocol (BGP) has been in existence since 1989. Based on the network connectivity of multiple but autonomous systems, BGP uses paths, network policies and rules defined by network administrators to make core Internet routing decisions.
5/5/2016 11:45:50 AM
As has been the case with the previous posting in this series, we start with a chart because visualization of the impact inclusive and/or social offers highlights a tilt on the phrase If you build it they will come. As the chart shows, with the proper incentives if you build it and price it right they really will come.
5/5/2016 11:41:46 AM
The cloud is opening doors of communication, literally. Innovation in cloud communications is transforming business communications before our very eyes. What was once a murky, unclear proposition has jettisoned from fad to future reality. On-premises hardware has given way to virtual and cloud-based PBX deployments for reasons that include cost savings, scalability and functionality.
5/5/2016 11:38:11 AM
The idea of using video conferencing to bring remote patients and healthcare providers together is a compelling one: While most medical care still needs to be rendered in person, a significant portion of it can be virtual.
5/5/2016 11:36:17 AM
Pivotal is a San Francisco-based company that sells tools that make it faster and easier to build software. Not only does this deal give the automotive giant a stake in this cloud-based software company, it also provides Ford with better access to its engineering staff. Part of the deal involves Ford and Pivotal engineers working together in open labs in the U.S. and Europe.
5/5/2016 11:30:29 AM
SkySwitch may well have won itself some new friends, and some new resellers, as a result of its new Socket integration. Hopefully this will prove good news for all concerned, and should at least make some processes easier to work with.
5/5/2016 10:59:11 AM
IT departments are under massive amounts of pressure to cut costs, operate more efficiently, increase productivity and contribute to organizations' core business objectives. While these goals may sometimes seem insurmountable, they are definitely achievable. Software asset management (SAM) and license optimization processes can be key tools in helping IT departments become more frugal.
5/5/2016 10:50:35 AM
Testing for the efficiency of contact center agents and their desktop applications used to be a manually intensive process that required added personnel and agent downtime.
5/5/2016 10:50:19 AM
The battle between the cloud and premise-based communications and computing has often been a focus on one or the other. In reality, a number of environments are trying to manage both in a way that makes sense for their operations. When call recording is a must-have in the mix and the potential for complete cloud communications is not yet realized, there has to be a way to efficiently manage recording and archiving of all interactions.
5/5/2016 10:49:37 AM
While business travel isn't a concept that's dead - plenty of people have jobs that require them to travel - the costs and the hassles are becoming so great that businesses everywhere are looking for alternatives.
5/5/2016 10:38:49 AM
We sat down with Facebook advertising guru, Jon Loomer to dig into creative targeting with website custom audiences. He truly is one of, if not the, very best Facebook advertising experts around. And he gave us some awesome pointers. Let's see what he had to say!
5/5/2016 10:24:01 AM
The business world is staying connected and they no longer want landlines to help them get the job done. Business VoIP is not only gaining momentum, it's poised to be the leading communications platform with vendors smiling all the way to the bank. While they enjoy strong profits, businesses enjoy the opportunity to streamline communications channels and significantly reduce spend.
5/5/2016 10:02:51 AM
Are you stuck on what to get your mom for Mother's Day? All you have to do is turn on the TV or browse online. As the holiday nears, advertisers are ramping up their efforts and flooding the web with Mother's Day ideas and gifts.
5/5/2016 9:19:45 AM
There are very few businesses out there that are doing so well that the business isn't looking for a way to expand. Video conferencing is one way that's gaining a lot of traction.
5/5/2016 6:00:00 AM
Cloud computing and the BYOD trend have only made the need for mixed, multi-vendor environments more pronounced, as conferencing moves toward an on-demand, ad hoc model that needs to support any worker.
5/5/2016 6:00:00 AM
When most of us make a call, we never really think about all the connections in our hand that make it possible. We simply pick up, punch in some numbers, and start talking.
5/5/2016 6:00:00 AM
Just as millions of viewers have cut the cord on cable television, executives around the world are beginning to reject traditional landline telephone service and turning to the internet for voice calls at a 50 percent price cut in some cases. Requiring zero infrastructure Voice over Internet Protocol (VoIP) takes advantage of cloud technology to be highly flexible and quickly scalable in addition to more economical.
5/4/2016 5:58:18 PM
It's time to drink in some knowledge if you're ready to dip your toes into the Smart Water Metering pool. Here to teach you to swim is a new whitepaper from Aeris called Introduction to 'Smart' Metering.
5/4/2016 4:19:21 PM
Aeris, an IoT connectivity company, is exhibiting its Aeris IoT Solutions, a comprehensive device-optimized and patented IoT solutions platform for enterprises and mobile network operators, at an industry event in Santa Clara.
5/4/2016 4:18:13 PM
Today's business world continues to shift its dynamic from one that operated fully in-house with clunky on-premises equipment to one that's allowing hosted and cloud-based solutions into the mix. These cloud communications solutions are replacing traditional on-premises systems and changing the dynamics of the enterprise. No more keeping tabs on servers and having to perform daunting upgrades.
5/4/2016 4:15:56 PM
SAP has been releasing new executions on its SAP HANA platform all year, and all designed to increase its footprint in the IoT. In a recent announcement the company dropped an anchor in the predictive and analytics world with its SAP Asset Intelligence Network and the SAP Predictive Maintenance and Service solution. Together, they are designed to help equipment manufacturers, service providers and asset operators benefit from the data they're pulling out of the IoT.
5/4/2016 4:13:35 PM
The application programming interface (API) represents a great way for applications to advance by providing a useful framework to help drive further development. APIs have emerged all over, and one new addition to 3scale's API lineup allows users access to the Stormpath user management system. With this, user authentication will likely prove a bit simpler.
5/4/2016 4:09:47 PM
It doesn't matter where you go, from the United States to the South of France to Peru: rural connectivity is a problem that needs to be addressed. Inherently difficult, addressing rural connectivity requires large areas of low population density to be connected in a process that's often expensive with a very long payback period. Telefonica del Peru sought to improve rural connectivity in Peru with Gilat's line of very small aperture terminals (VSATs) to offer connectivity where it couldn't be had previously.
5/4/2016 4:07:41 PM
Oracle this week announced plans to buy Opower for $532 million, which the company says will make it the largest provider of cloud services to utilities.
5/4/2016 4:05:39 PM
Security is top-of-the-hill again and again when C-level executives and IT managers are asked what keeps them up at night.
5/4/2016 3:57:22 PM
In addition to call recording, real-time functionality like syncing and analytics are also valuable features for any mobile CRM solution. Agents in the field need up-to-date access to all data, including recorded calls, and solutions that push that information in real time are a major asset. Being able to study aggregate data to look for trends and metrics is another huge benefit for representatives, and an important feature for any mobile CRM offering.
5/4/2016 3:26:43 PM
5/4/2016 3:24:00 PM
Also not surprising due to the ubiquity of cloud-based endeavors, the study goes on to note that the latest trends in speech analytics include cloud-based speech analytics solutions along with real-time speech analytics solutions.
5/4/2016 3:15:57 PM
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