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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

Articles and columns are listed chronologically as they were published, with the most recent features first. You can view TMC's columnist archive, which indexes columns by author.

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This week's Transforming Network Infrastructure was a grab bag of news that included everything from a Cisco-Fiber Mountain connectivity solution, to Coriant's new open line system features, to Integrated Device Technology's move to purchase GigPeak.
2/25/2017 8:30:00 AM
Communications applications continue to evolve as a result of creativity and burgeoning technologies like WebRTC, NFV, the cloud and more. From healthcare and hospitality, to retail and OTT applications, we are living in an exciting time for developers and development. And, with the weekend upon us, there's no better time than the present to take a look at the week that was in communications applications: Time for the Week in Review!
2/25/2017 8:00:00 AM
With the weekend upon us, there's no better time than the present to take a look at the week that was in contact center solutions: Time for the Week in Review!
2/25/2017 8:00:00 AM
With the weekend upon us, there's no better time than the present to take a look back at the week that was in Multi-Gigabit Ethernet news: Time for the week in Review!
2/25/2017 7:45:00 AM
Hey there, my friends! It's IoT Evolution Week in Review time once again. We've had some big stories and some cool stuff happening here, and it's time we package it all up for you.
2/25/2017 7:30:00 AM
The Fraud & Identity Today week in review is a recap of all the top stories making headlines in the mobile fraud space this past week.
2/25/2017 7:05:00 AM
Here's a rundown of some of the solutions to be shown at next week's Mobile World Congress event and some recent partnerships involving Nokia.
2/25/2017 7:00:00 AM
The Conferencing Zone week in review is a recap of all the top stories making headlines in the conferencing market this past week.
2/25/2017 7:00:00 AM
The Unified Communications week in review is a recap of all the top stories making headlines in the UC market this past week.
2/25/2017 7:00:00 AM
John Chambers, Cisco's chairman, and Martin Casado, of Andreessen Horowitz, have joined the board at voice security and authentication company Pindrop. And Chambers has invested in the company, while Marc Andreessen is stepping in as a board observer.
2/24/2017 5:04:13 PM
Contextual collaboration software is becoming increasingly popular due to the rise in the mobile workforce.
2/24/2017 4:51:15 PM
Qualcomm, Nokia, and GE have partnered to test an Internet of Things network using LTE.
2/24/2017 2:15:01 PM
When companies rebrand, confusion often ensues...but what else is at stake with this marketing strategy?
2/24/2017 1:35:55 PM
Nearly all businesses need some sort of VoIP, but what is the right amount of coverage for your business?
2/24/2017 1:30:25 PM
This week, business services company Concentrix Corporation announced an expanded deployment of the WorkFlex solution it has in place.
2/24/2017 1:27:23 PM
The Write Once Read Many (WORM) mandate is shaking up the way call accounting is handled; what should you know about this new system?
2/24/2017 12:22:34 PM
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine.
2/24/2017 12:21:03 PM
NICE research indicates call center customers want agents to take command. And it offers guidance on how to build talent to do more of that.
2/24/2017 12:18:41 PM
Multi-Tech Systems, a global manufacturer of M2M and IoT devices, has announced that its new MultiConnect Conduit AP Access Point for LoRa Technology is now fully pre-configured and approved for Actility's ThingPark Wireless Platform.
2/24/2017 11:52:15 AM
The ability to communicate is phenomenal, however the ability to communicate securely is paramount, and this week Armour Communications announced a successful integration with Skype for Business to provide completely secure communications for end users.
2/24/2017 11:45:48 AM
Restaurant chain Sushi Tei Pte Ltd. is now leveraging the Avaya IP Office Platform to provide more unified and personalized services to customers, as well as employees and partners. This Avaya solution is delivered by way of IOSYS Solutions Pte Ltd.
2/24/2017 11:38:11 AM
Regtech is to compliance as Fintech is to how it's revolutionizing mobile payments, personal investing, and supplier payments. It's a disruptive force that aims to solve 80-90 percent of the regulatory issues all businesses face.
2/24/2017 11:29:44 AM
Nokia's latest next generation communications advancement brings multi-band femtocell technology to the small and home office.
2/24/2017 11:09:27 AM
SD-WAN is a new technology that dynamically adjusts to changing conditions in the wide area network by creating a network overlay that leverages automation and software. Here are a handful of other things you need to know about SD-WAN.
2/24/2017 10:59:16 AM
Ericsson and Panasonic Corporation of North America recently announced that the two companies are collaborating to bring a new energy-as-a-service (EaaS) solution to market.
2/24/2017 10:56:38 AM
Responsibility for software licensing isn't always the same in every organization. While it's often the IT department, some companies leave the responsibility with the finance department or even purchasing. But while whoever manages the process or how it's carried out may vary, the goal doesn't.
2/24/2017 10:50:39 AM
Being able to assure and secure applications such as Microsoft 365 as they migrate to the cloud is really important, says Kumar Ramachandran, founder and CEO of SD-WAN solution provider CloudGenix. And SD-WAN can do that, he adds.
2/24/2017 10:46:22 AM
A new report from Zion Research projects substantial gains ahead for the VoIP market. With companies like beroNet looking to expand the VoIP gateways market, these projected numbers shouldn't be hard to reach.
2/24/2017 10:37:36 AM
Relevant calling requires information before the call is placed. This is where good telemarketing software comes into play. It helps sales professionals warm their cold calls and create a specific game plan for each properly targeted call.
2/24/2017 9:30:16 AM
Dovetale has launched a new platform that brings social media influencers and brands together based on image recognition and machine learning for YouTube, Instagram, Twitch and Twitter.
2/24/2017 9:26:33 AM
Call center scheduling is already a complex process. Managers create forecasts to predict call and contact volume, then build schedules to best suit those forecasts. Going forward, managers may have to add another element to call center scheduling: predicting when and how many calls handled by bots will enter the customer service queue.
2/24/2017 9:10:45 AM
Orange is launching an international public cloud environment for global enterprises which will include consulting, integration and managed services based on Open Stack and hardware from Huawei.
2/24/2017 9:01:48 AM
Ethernet Alliance and NBASE-T Alliance have revealed the results of the first joint test event to verify the interoperability, robustness, and standards conformance of 2.5GBASE-T and 5GBASE-T Ethernet technologies.
2/24/2017 8:57:52 AM
A power outage in Boise, Idaho affected the Ada courthouse, Boise City Hall, Boise State University (BSU) as well as 3,600 customers before power was restored.
2/24/2017 8:53:05 AM
If you've made the decision to go with business VoIP, you're not alone. The technology, however, comes in different flavors and configurations, so before you spend money, consider your company's needs and budget.
2/23/2017 6:25:39 PM
VisoCon has announced the worldwide release of eyeson room for Dropbox, which is meant to improve online collaboration through video conferencing.
2/23/2017 5:40:39 PM
Viber is one of the world's leading messaging and calling applications, and while it prides itself on providing free and secure communications, the Dialogic ControlSwitch and BorderNet platforms are in a position to instantly improve call quality.
2/23/2017 5:28:36 PM
SBFPD has put a stop to its tradition of holding monthly staff meetings in person due to safety reasons. Instead, meetings are conducted online thanks to video conferencing technology.
2/23/2017 5:25:13 PM
Trumbull, CT - February 23, 2017 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Fraud and Identity Community, sponsored by iconectiv, has been launched as the newest addition to the TMC Online Community program.
2/23/2017 5:15:52 PM
Casa Systems is among the suppliers that will be attending Mobile World Congress. While there, the company plans to promote its small cell solutions, a management offering, and its virtual network functions.
2/23/2017 4:55:03 PM
One of the great benefits of Network Functions Virtualization (NFV) is that network functions - such as encryption, firewall, WAN acceleration, IP routing - which were previously fragmented and delivered in purpose-built hardware (or boxes) deployed on-premise in an enterprise networking closet, can now be captured in software and hosted in a data center.
2/23/2017 4:53:23 PM
In a recent announcement, Indiana Governor Eric Holcomb, top tech leaders, higher education partners and Scott Fadness, Mayor of Fishers, said they will form the so-called Indiana IoT Lab-Fishers.
2/23/2017 4:43:13 PM
Poorly designed or implemented power protection and backup systems essentially yield the same results as not having a system at all. The experience at the Santander Arena in Pennsylvania is a case in point.
2/23/2017 4:14:08 PM
There is evidence that many organizations are finding that modern workforce management solutions are the answer to the over- or under-staffing problem. While small to medium-sized companies (SMBs) still overwhelmingly use conventional methods of keeping track and maintaining their workforce, new research predicts that this may be about to change.
2/23/2017 4:00:46 PM
Malicious hackers seeking out unsecured devices to add to their botnet armies is not new, but the the Internet of Things (IoT) revolution is making their job all too easy.
2/23/2017 3:56:56 PM
The contact center is a machine with many moving parts, and keeping track of all of them is a difficult job. Call center management can only be in so many places at the same time, and it's impractical to expect that they can look over agents' shoulders during every working moment.
2/23/2017 2:52:32 PM
During the planning stages of software development, it's important to think about all possbile security flaws and how you can come up with ways to protect your software. If you concentrate on the following points, then your software will be as secure as possible.
2/23/2017 2:48:10 PM
Last June, Verizon closed a $4.4 billion deal to buy AOL. Executives said the acquisition would enable the company to layer AOL's advertising strengths and growth in video onto Verizon's network. Not satisfied with content, Verizon went after a failing Yahoo for $4.8 billion. Two massive security breaches later, Verizon has knocked off a whole 7 percent - $350 million - to lower the price to around $4.48 billion, plus a liability split with seller Altaba in case of future lawsuits resulting from data breaches.
2/23/2017 2:41:35 PM
Coriant recently brought out new features for its open line system, adding new capabilities to data centers and network infrastructure alike.
2/23/2017 2:32:19 PM
Your quality monitoring program should have a clear definition of what you expect agents to do, and whether their performance is hitting the mark on specific skills.
2/23/2017 2:28:22 PM
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