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IT professionals are focused on the outside threats that might steal, encrypt or destroy their organization's data. But what about those serious threats that are not from external adversaries or rogue employees, which happen without you even knowing?
1/17/2017 3:55:46 PM
While the speed in which manufacturers create and release new technology grows exponentially with each passing year, the security of these devices has failed to keep up. As a manufacturer, are you constantly testing your devices to make sure that you not only know what vulnerabilities exist, but also how to patch them? As a customer, do you believe that your device is as secure as possible?
1/17/2017 3:46:30 PM
Medical equipment vendors can use software monetization solutions to stay competitive as they transition to an embedded software and services-based business model.
1/17/2017 3:27:13 PM
Companies hiring new agents for their call center have a unique responsibility to ensure they are getting the right training and coach to succeed in their roles. Without call monitoring and feedback it's impossible to know just how good or bad this can get.
1/17/2017 2:59:18 PM
The MulteFire Alliance, an international consortium for defining and promoting MulteFire, has announced the completion of its Release 1.0 specification, a key milestone in bringing MulteFire technology to market.
1/17/2017 2:55:05 PM
In a digital selling environment, sales people are having to do without that extra information they gained from watching body language. Essentially, outside sales people are finding themselves at the same disadvantage that inside sale personnel relying on telemarketing software have always faced.
1/17/2017 2:50:38 PM
Pointer Telocation has announced a new large-scale driver behavior project in the United States for a fleet of 4,000 cars, with the goal of reducing accidents and improving driving for taxi and hire vehicles.
1/17/2017 2:22:36 PM
The most important high-tech story to watch in 2017 will be whether companies make substantial improvements in securing the Internet of Things ecosystem, which includes devices, networks, platforms and services.
1/17/2017 2:21:31 PM
The California Department of Motor Vehicles has stopped Uber from operating its self-driving Volvos on San Francisco's roads. Uber had been test-driving its autonomous cars for one week until the DMV revoked its registrations.
1/17/2017 2:17:21 PM
LG U+ is using the NFV-based route reflector feature of the Juniper Networks vMX and EX4300/EX2200 Ethernet switches. This new installation puts the Korean service provider on the path to 5G, according to the companies.
1/17/2017 2:01:17 PM
Altair Semiconductor has announced a partnership with KDDI in Japan to demo CAT-M new Release 13 and ultra-low-power consumption, using LTE extended discontinuous reception (eDRX) and power saving mode (PSM) settings.
1/17/2017 1:53:08 PM
With a good call center scheduling solution, managers can make sure that when a customer reaches out, an agent is waiting to handle that contact. But it's about more than being there when the customer reaches out; a great scheduling solution can also set aside time for agents to be proactive rather than reactive.
1/17/2017 1:49:22 PM
According to a new Qualcomm study, 5G is expected to create 22 million jobs and produce up to $12.3 trillion in goods and services by 2035.
1/17/2017 1:33:35 PM
Mindfulness provides us with a framework for the betterment of both the individual and the organization. Simply aggregating a group of mindful individuals will not result in a mindful organization. It has to be accompanied by a systematic adoption of tools, techniques and processes, both physical and virtual.
1/17/2017 1:24:29 PM
Airfi prides itself on simplifying the development of connected devices, and in furtherance of that, it has announced a collaboration with AT&T in the form of a reseller agreement.
1/17/2017 1:19:45 PM
While some thought that Google's VoIP service was never going to get an upgrade, new reports suggest that an upgrade is on the way.
1/17/2017 12:59:02 PM
A new agreement means a new distribution channel for nexVortex's SIP trunking and virtual PBX material.
1/17/2017 12:07:09 PM
VoIP Supply was named Eastern Regional Direct Partner of the Year by Nextiva at NextCon. The two companies have a strong relationship centered on business VoIP and customer satisfaction.
1/17/2017 11:23:30 AM
California Telecom has aligned with TELoIP Inc. to deliver SD-WAN services to businesses in the southern California region. That enables the Chino, Calif.-based ISP and MSP to manage each customer's SD-WAN service with end-to-end security, quality control and visibility for all cloud, internet, and WAN applications.
1/17/2017 11:22:17 AM
Most healthcare providers fail to utilize their unified communications offerings to their full potential over compliance and recording fears. By using the proper tools, providers can take advantage of their solutions and ultimately improve patient care.
1/17/2017 11:13:29 AM
Internet of Life organization deploys Semtech LoRaWAN IoT network to monitor endangered rhino species and improve operations at Mkomazi National Park in Tanzania
1/17/2017 11:09:21 AM
Developers are becoming more open, unified and collaborative in the communications market, leading to more innovative and integrated communications solutions.
1/17/2017 11:07:27 AM
The creation of 5G networks could add $500 billion to the GDP and create up to 3 million jobs in the U.S., according to a new study by Accenture that the CTIA commissioned.
1/17/2017 11:04:16 AM
While manufacturing and IT outsourcing may realize significant changes from potential legislation that would incentivize companies to decrease offshore and nearshore outsourcing, contact center services will continue to be a viable offshore and nearshore outsourcing option for U.S.-based companies. In fact, the demand for offshore and nearshore outsourcing will be due to one critical service requirement differentiator: unique skill sets.
1/17/2017 10:58:47 AM
Vodafone Hutchison Australia gets together with Ericsson and Cisco to deliver big changes to the Vodafone network infrastructure.
1/17/2017 10:56:34 AM
Developers are becoming more open, unified and collaborative in the communications market, leading to more innovative and integrated communications solutions.
1/17/2017 10:19:05 AM
Network automation is essential to the evolution of today's networks into autonomous, intelligent forces capable of adapting on the fly.
1/17/2017 10:09:22 AM
BBDO's loss is now its gain as Tara DeVeaux returns to the company, now as its New York chief marketing officer.
1/17/2017 10:03:35 AM
With more than 200 companies already dedicated to NFV and access to a vibrant open-source community, the issues with NFV are not technical; quite the opposite in fact. We are in danger of creating sub-optimal solutions in an effort to show quick progress. What is needed now for NFV are solutions designed from the ground up specifically to address the overall requirements of NFV. Developing and delivering these solutions will require a collaborative effort between carriers and vendors to not only provide solutions that work, but also to address the bottom line NFV requirements for success.
1/17/2017 10:01:12 AM
While the growth of high end smartwatches is slowing down, cheaper, hybrid watches are becoming more popular in the wearable technology market.
1/17/2017 9:54:54 AM
Apathetic agents will not make customers feel special, nor will agents who don't seem to be able to answer questions with a high degree of confidence. You should also ensure that your workforce management is up to the job of ensuring that the right agents are available in the right channels at the right times.
1/17/2017 9:38:42 AM
Applications and services are big players in the digital economy and will play a prominent role in shaping the future of conferencing and online collaboration.
1/17/2017 9:33:19 AM
Greenfield announced today that its CEO/Chief Architect Nir Simionovich and Senior Consultant Eric Klein will be presenting at ITEXPO, held February 8-10, 2017 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida.
1/17/2017 9:23:20 AM
The Everest Group has named TAPFIN as a leader in its MSP PEAK Matrix Assessment for offering total talent management solutions to its customers.
1/17/2017 9:07:02 AM
Encrypted traffic accounts for a large and growing percentage of all network traffic. While the adoption of SSL, and its successor, Transport Layer Security (TLS), should be cause for celebration - as encryption improves confidentiality and message integrity - it also puts organizations at risk. This is because hackers can leverage encryption to conceal their exploits from security devices that do not inspect SSL traffic. How serious is the threat?
1/17/2017 9:01:43 AM
Everest Group names Allegis Global Solutions Leader and Star Performer in its 2016 Managed Service Provider (MSP) Landscape with PEAK Matrix Report for the second year running.
1/17/2017 8:59:33 AM
The Citrix Systems GoTo product portfolio adds GoToConference to provide a video conferencing solution that delivers instant collaboration for teams across many locations.
1/17/2017 8:54:54 AM
As far as we've come with information security, the landscape still feels like the Wild West. Swiftly reacting to intrusive foes may grant you the right to fight another day, but getting ahead of security risks warrants a proactive, strategic plan with structured management oversight.
1/17/2017 8:33:23 AM
It's vital that the contact center be anchored in powerful core technologies that can help it share information and collaborate, manage the workforce and act as a liaison with departments such as marketing and sales. As data from all these sources pour in, contact center management must ensure the organization has the right analytics technologies to make sense of it all.
1/17/2017 8:24:05 AM
Third-party remote call monitoring service providers have one job: to uncover business intelligence that helps companies improve the customer experience. These organizations will work with you (the expert in your business) to provide an unbiased, customer-centric analysis of how to increase customer experience and loyalty.
1/17/2017 8:19:55 AM
Logic Supply's new embedded Extrovert modem will provide industrial PCs with next generation communication capabilities with pre-certified 4G LTE connectivity.
1/17/2017 7:00:00 AM
Village Bank recently took advantage of AltiGen Software's IP PBX options, offering simplified communications with redundancies to the organization.
1/17/2017 7:00:00 AM
Getty Images has announced the hiring of Gene Foca as a senior vice president and Chief Marketing Officer.
1/17/2017 7:00:00 AM
The CloudGenix Instant-On Networks (ION) is turning heads, and recently, the California based-firm agreed to terms with Converged Networks Services Group to serve as Master Agent for the industry leading product suite.
1/16/2017 4:46:43 PM
Less than a month into 2017, phone and cable companies are determined to crank up broadband speeds to gigabit levels and beyond. Existing technology will make gigabit speeds accessible for many businesses and consumers this year, while a number of tech roadmaps provide a path to 10 Gbps and faster in the future.
1/16/2017 4:39:41 PM
Gemalto has introduced a customizable portal that addresses the unique software supply chain needs of its customers. Those customers are companies that sell hardware in which software is a key component, or just pure software.
1/16/2017 4:20:54 PM
Think of the IoT like a moving elephant - you are not going to be able to stop it or slow it down, but maybe you can carefully turn it in a direction favorable to your organization.
1/16/2017 4:18:59 PM
It's an exciting time for tech. New and improved products and services come to market every day. Here's a look at some of the solutions deemed the best by our TMC panel of judges.
1/16/2017 4:16:25 PM
The ransomware problem is bad, and it's only getting worse. Ransomware is, of course, malware for which the hackers demand payment.
1/16/2017 4:13:13 PM
Rapid application development platforms ¬- the low code and no code tools that have proliferated in the last few years - have given rise to the phenomenon of the citizen developer. A citizen developer is someone who is, or can become, proficient in RAD development, either independently or in support of a professional developer.
1/16/2017 4:11:55 PM
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