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A significant portion of contaminations come as a result of human handling of food products, according to CDC studies, and since those contaminations can trigger recalls and lost revenues under the Food Safety modernization Act (FSMA), companies that need to be complinat should take notice of a new study from Research and Markets, called The Global Market for Antimicrobial Nanocoatings.
11/30/2015 5:59:35 PM
U.S. Patent 9131055 allows Truphone to split conversations into two distinct parts to eliminate a lag in call recording. The two parts - one long-distance and the other local - gives businesses the opportunity to comply with federal U.S. call recording regulations without experiencing lag between an actual conversation and the recording of that audio.
11/30/2015 5:58:12 PM
Panasonic is expanding its cold chain business by becoming the first in the industry to implement a technology that uses a natural, CO2 refrigerant and reduces the impact on the ozone layer. With energy saving products such as freezers that use CO2 refrigerants and LED lighting, Panasonic hopes to make an impact on reducing the power consumption at convenience stores.
11/30/2015 5:56:54 PM
SPIRIT DSP, the developer of a voice-over-IP engine in use by many multinational corporations, recently announced that its own product has been integrated with the joint AT&T-Cisco conferencing software, AT&T Conferencing with Cisco WebEx Meeting Center.
11/30/2015 5:54:55 PM
It sounds great, doesn't it? Wake up in the morning, brew a cup of coffee and walk to your workstation, still in full pajama attire with no hope of getting your hair to settle down before noon. It's the virtual office and you want to be able to eliminate the commute and the water cooler drama.
11/30/2015 4:34:45 PM
To paraphrase and update an old saying that has become particularly relevant for communications, The next best thing to being there is having a great remote user experience. Ever since Morse, Marconi, Bell and a few others turned the history of remote communications from a subset of transportation (trains, ships, railroads, the Pony Express, etc.) the goal of those in the business of using dedicated communications media (cable and wireless) has been to provide user experiences that replicate or exceed those in real-time physical proximity.
11/30/2015 4:15:12 PM
Survata Research Partners recently carried out a survey on behalf of FollowAnalytics and Gigaom Resarch on mobile app utilization by enterprise users. A focus group of 450 mobile marketers was surveyed on their mobile activity and the results of mobile marketing in 2015. To better understand the priorities and needs of marketers across some of the world's most leading brands, the survey sought to find the root of potential issue, as brands adopt mobile-first and omnichannel business practices.
11/30/2015 4:02:49 PM
This past summer, the International Customer Management Institute (ICMI) and cloud call center innovator inContact reached out to call center leaders, asking them the same set of questions that they had asked of consumers in an earlier study. The results were, to say the least, jarring, and now those results have been made public.
11/30/2015 3:46:50 PM
As of 11:59 p.m. Saturday night, November 28, the cease and desist order which was ordered by Congress in June of this year came into effect. That was when Congress passed the USA Freedom Act of 2015, designed to ban the NSA's controversial data collection practices.
11/30/2015 3:38:17 PM
Turkcell has announced that it has added voice and video calls to its BiP mobile messaging apps. The Turkish carrier claims that its app has already been downloaded over 3.3 million times for both Android and iOS. While BiP is aimed mostly at Turkcell subscribers, it's also available to people outside its network in 166 countries. BiP also recently launched in Turkish in Germany and Cyprus, where both countries have significant Turkish minorities. Turkcell is also planning to expand into Ukraine and Belarus in their local languages.
11/30/2015 3:30:38 PM
The millennial generation has also often been called the social media generation. Millennials are constantly checking every social media site from Facebook and Twitter to Instagram, Tinder, and Snapchat; the list goes on and on. Thus, it would stand to reason that marketing efforts focused through social media would have the best chance of success with millennials--or so one would think. In actuality, content marketers have the most success when they focus on a medium that many people find old fashioned: email.
11/30/2015 3:30:19 PM
In an attempt to examine the realities of the omni-channel customer engagement experience, it's easy to assume examples are fantasy and agents and customers are nothing more than figments of the imagination. It's a contrasting examination for sure, but one that allows you to look at the strategy and forget the people - something that can lead to problems in the experience overall.
11/30/2015 3:24:34 PM
It's worthwhile to spend some time checking your scheduling and your quality monitoring processes along with your metrics. Do agents have breathing space to go above and beyond for customers? Will they actually be penalized for doing so? Instead of managing with a company-first approach, try switching things around to create a customer-first attitude.
11/30/2015 3:22:44 PM
There is no denying that we process visual information better than audial. Especially in the Internet Age, where we are certainly more distracted than ever, remembering what somebody said is becoming more difficult and we need visual aids.
11/30/2015 3:21:44 PM
It happened again - I reached out to a call center today for the only credit card I use and had to repeat information they asked me for in the initial interaction. I typically love this company as they are so easy to work with and I never have approval problems. But when I need to speak with a live agent and have to repeat information I've already shared through the auto agent, it's time for call center management to update the process.
11/30/2015 3:21:43 PM
Huawei has announced that its S12700 agile switch has received OpenFlow version 1.3 certification, making it the first modular switch in the world to do so.
11/30/2015 3:13:08 PM
There are rumbles happening in the seedy underbelly that a revolution is brewing. In fact, some folks say it is already underway. The IoT is going to be the heart of the next industrial revolution, and in the vanguard will be the Industrial IoT.
11/30/2015 2:55:31 PM
Websites have become as integral a part of daily business as the pen and paper once were. We have grown far beyond the basic concept of simply saying that everyone who is serious about their business has to have a website. In today's modern business world, if you don't follow and understand the trends that changing technology brings to web design; you are going to fall behind. So how can anyone hope to keep up with the changes which come with everything from the SEO rules from Google to what colors the websites should be to reflect the industry you serve? As always, it begins with the design.
11/30/2015 2:49:39 PM
If you happen to be in Barcelona this week, you may want to drop by Microsoft's Convergence 2015 EMEA event, which runs from November 30 through December 2nd. If you were there this morning, then you would have heard Microsoft's announcement that they are launching a new service called PowerApps.
11/30/2015 2:41:18 PM
The Oculus Rift's first announcement sparked a lot of imaginations, and the earliest results of people trying out the developers' kits did likewise. The potential for home-based virtual reality was becoming real. As time started to stretch out, though, the market started to grow, and competitors emerged. Now, with Oculus Rift set to arrive in the early stages of next year, it will arrive in the midst of a market approaching maturity.
11/30/2015 2:30:47 PM
Voice over Internet protocol (VoIP) service has been a powerful new tool for business users-and plenty of regular consumers-for years now. This maturing market means plenty of new competition and increasing options for users. TelOnline and RingVoz recently got together to pioneer a tool for the small and medium-sized business (SMB) users looking for VoIP tools, which could give these two firms an edge in the market.
11/30/2015 2:25:16 PM
Wholesale carrier services outfit BICS has implemented a Diameter signaling solution provided by network integration Infradata. This will allow for the delivery of IPX services, more detailed traffic visibility, faster onboarding of new customers, and interworking with RADIUS and SS7 networks.
11/30/2015 2:09:45 PM
For those of us who live in the U.S., it is hard not to notice that cable multiple system operators (MSOs) are pushing the fact that subscribers can access what are now described as millions of Wi-Fi hotspots across the country. Indeed, in the past several weeks my colleague Mae Kowalke has done two articles in what is a three-part series on the subject.
11/30/2015 2:01:48 PM
Here, as we in IoT struggle our way out of the industry's infancy and into a pimply adolescence, it's finally time to realize that the devices that operate out at the edge cannot sustain the industry as a whole. They are well made and finite, and therefore represent only a finite amount of revenue. And that won't grow the industry up to adulthood.
11/30/2015 1:47:23 PM
We've seen how retailers and business-to-consumer (B2C) enterprises have been focusing on customer experience of late, and deriving rewards from such efforts. What about the business-to-business (B2B) market, however? A new report from Temkin Group suggests customer experience is a big part of B2B as well.
11/30/2015 1:36:54 PM
From game systems to standalone devices to even televisions, streaming video in the living room is now comparatively simple. There's one big winner coming out of this market, according to a new report from Strategy Analytics, and it's a familiar player: Google Chromecast.
11/30/2015 1:31:31 PM
Every year seems to bring another Christmas controversy, like schools banning Christmas songs and VA facilities prohibiting Christmas caroling and cards; it's easy to believe retailers should just forego Christmas altogether when it comes to marketing and advertising-but it would be wrong to do so!
11/30/2015 1:22:58 PM
New research from indicates the global cyber security market, which this year is worth $11.4 billion, will reach $17.3 billion by 2025. Among the drivers of increased spending on the cyber security front, according to the Global Cyber Security Market 2015-2025 research report, are the dynamic nature of cyber treats and the growing use of cloud storage systems.
11/30/2015 1:13:32 PM
Here's some big news: over Thanksgiving weekend, more shoppers went online than to retail stores. This information comes before we see Cyber Monday data, which consumers are generating as we speak. And here's another fascinating data point: While most of the best tech deals come around Black Friday, consumers are still actively searching them out to see what they can find.
11/30/2015 12:58:41 PM
What are the best features of voice-over-IP (VoIP)? Is it the ease of use or its full set of voice calling and messaging tools? One blog post this past week counted down the best features it noted of this pervasive communications protocol.
11/30/2015 11:16:44 AM
A recent report from Future Market Insights (FMI), a research group that studies trends in IT, including communications protocols and methodologies, notes several segments of the voice-over-IP (VoIP) market that are expected to grow considerably through the end of the decade.
11/30/2015 11:10:05 AM
There's just about a month left of 2015 to go, and as such, many start looking back at the year to see what worked and what could have worked better. Analytics is no exception, and recently, Salesforce Research brought out a new study considering the field and where it could be set to go in 2016.
11/30/2015 11:04:09 AM
AOptix is leveraging laser-radio technology, a combination of millimeter wave wireless and free space optics, to transform wireless technology.
11/30/2015 11:03:05 AM
A Connected Experience platform, Aerohive Networks' new suite of enterprise technologies has been released that is designed to enable businesses to unlock the potential of Wi-Fi through its cloud networking architecture.
11/30/2015 10:56:03 AM
CEO of IoT Platforms brings innovative point-of-view to leading Internet of things Conference in January
11/30/2015 10:34:32 AM
Software licensing empowers both independent software producers and intelligent device manufacturers to combat software piracy and increase revenue by easily enabling new pricing, packaging and software licensing and activation models. Software Licensing casts a wide net from strict enforcement to usage-based trust but verify; and enables software protection, monetization and compliance of on-premises, SaaS, cloud, virtualized and embedded applications.
11/30/2015 10:30:23 AM
The dominance of the perpetual license is fading away. Where businesses used to ask for years worth of money up front, they now only ask for a month at a time. Although this sounds like it could allow business revenues to become more unpredictable (and to a point, it does), consumers and business clients have shown that they prefer paying as they go. And the market has listened.
11/30/2015 10:21:54 AM
With Black Friday 2015 now a slice of historical fact, the turkey put away for sandwiches for much of a week, and Cyber Monday now on many minds, some exciting facts emerged around Black Friday. Perhaps the biggest was how prevalent smartphone shoppers were, as a new Branding Brand study found that $1 in every $5 in online revenue was generated via a smartphone.
11/30/2015 10:19:23 AM
Well into the Information Age, companies are forced to deal with immeasurable quantities of data just for successfully carrying out daily operations.
11/30/2015 10:18:22 AM
e2b teknologies and IntegraSys team to provide Direct Store Delivery market enhanced ARM solution.
11/30/2015 9:57:41 AM
Epygi Technologies, a provider of enterprise telephony solutions, recently announced a significant update to its QX line of IP PBXs and Gateways that will make it even easier for businesses to implement a fully-featured Unified Communications (UC) system.
11/30/2015 9:57:00 AM
Mushroom Networks, a provider of bandwidth management and load balancing service, recently announced that it has added VoIP Armor software to its Gold Value Added Resellers program. For the more than 500 global resellers in that program, they will now have access to the VoIP Armor product for sale alongside the rest of the Mushroom portfolio.
11/30/2015 9:30:00 AM
One of the hardest elements of business life for enterprises to understand is the culture that surrounds their inner workings. Employees come and go, attitudes change, and the culture expands and contracts as new methods of work become part of the daily grind. What enterprises want to know is: Why do all those things happen?
11/30/2015 9:25:29 AM
A recent industry blog post suggests that, over time, humans have molded computer systems from those that operate strictly in binary to those that have begun to understand human language. Although humans first began to interact with computers in binary code - zeros and ones - we have created programming languages and interactive structures that have helped us combine our natural understanding of communication with our need for computing power.
11/30/2015 9:16:18 AM
A recent post at Aspect Blogs alerts readers to some things they may already know. With Black Friday having come and passed, the holiday shopping season has landed, and its amped-up advertising and sales associate numbers cast an ever-present theme on businesses everywhere. Of course, brands want customer support, but it may be that, in all this rush, they have forgotten something.
11/30/2015 9:12:59 AM
The current ICT ecosystem is populated with solutions that require access by individual consumers, employees, vendors and partners of companies. Because each access point is a potential vector for an attack, the StealthINTERCEPT real-time change monitoring and threat detection solution becomes invaluable to ensure the right person gets the right access to the right information.
11/30/2015 9:05:51 AM
Readers familiar with the Do Not Call registry in the U.S. are likely aware of the nuisance of unwanted phone calls. Typically, placing one's self on that list can protect home and mobile numbers from a barrage of telemarketing attempts. In the U.K., the analog to that list is called the Telephone Preference Service. Unfortunately for many mobile phone owners, it appears that the rate of unwanted calls in the country is still high.
11/30/2015 9:02:35 AM
VoltDB, the developer of database software that runs entirely in memory, recently announced the results of its latest benchmark test for four major cloud hosting services: Amazon Web Services, Google Cloud Platform, IBM SoftLayer (bare metal and virtual machines), and Microsoft Azure.
11/30/2015 8:52:26 AM
Slack is quickly becoming one of the biggest chat platforms for enterprise teams. Its use is widespread among large and small businesses alike, and it appears that not a day goes by when someone doesn't say how great a platform it is. Well, what if someone told readers that it could get even better?
11/30/2015 8:46:56 AM
Integra, a company that offers a range of networking and communications services and software, has announced the launch of its new Unified Communications Cloud Voice software. This product will give enterprises the option of handling all their communications needs in the cloud.
11/30/2015 8:42:53 AM
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