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Excitement abounds for the future of M2M technology, and the news this week in the Embedded M2M Solutions community certainly reflects that sentiment. It's that time again, that's right; it's time for the week in review!
10/25/2014 7:56:00 AM
It was a huge week in news for real time communications, and the news throughout the sector came back with one common theme: business. A wide array of new uses for the technology emerged for the company that wants to get ahead. With a weekend afoot, it's a great opportunity to take a look at the events of the week that was and get a better handle on how same fit in the grander scheme of things. So settle in and let's run down all the biggest events of the week with our Week in Review coverage!
10/25/2014 7:48:00 AM
It's been yet another busy week in the world of SIP Trunking. Here are some of the top stories we've been following this week.
10/25/2014 7:43:00 AM
Conferencing is quickly becoming a ubiquitous technology for a number of industries. This week in the Conferencing Zone the news covered new figures, new partnerships and new competition. Let's dig in to the week that was in conferencing news, it's time for the week in review.
10/25/2014 7:35:00 AM
This was another huge week for news in Web-based real time communications (WebRTC), and as such, a variety of new developments hit the floor. But this week was a little unusual in that much of the news was focused on the markets for WebRTC material, as opposed to the goods and services found therein. So with a weekend afoot, it's a great time to take a step back and consider the wider events of the week that was with our Week in Review coverage!
10/25/2014 7:34:00 AM
There is a common strand running through Lync news this week: the hybrid cloud. Microsoft is working with several computer manufacturers to expand its Azure cloud experience and therefore help its own clients become more flexible by providing them with options concerning where to store data.
10/25/2014 7:32:00 AM
Where exactly does mobile technology stand today? It seems that it wasn't that long ago when everyone was using flip phones, and now it appears that smart phones with the ability to access the Internet at any time are the new standard. Because of this, mobile service providers are transforming their practices to better accommodate and take advantage of the new way things work - some more successfully than others. Over the past week several headlines came out that highlighted which services are growing and which ones are shrinking, while carriers are doing their best to prepare for the next big shift in consumer demands.
10/25/2014 7:26:00 AM
Dig we must seems to be the mantra these days of the Dark Fiber industry as it continues its nationwide expansion, and we have all the details.
10/25/2014 7:20:00 AM
This week in call center software news, services and solutions offered in the call center, and their ability to improve operations and the bottom line - was a key focus.
10/25/2014 7:12:00 AM
Suppliers can introduce an array of new products and partnerships, but things really get interesting is when clients put those solutions into action, so we'll start there with our NFV & SDN Zone Week in Review this week.
10/25/2014 7:10:00 AM
It's been an interesting week in the Cloud Call Center arena, with lots of movement in all directions.
10/25/2014 7:00:00 AM
The medical technology market is continually expanding, with new and innovative ways to deliver better patient care, shorter recovery times and reduce the chance of repeated visits. Today's medical centers are incorporating mobile technology and the Internet to deliver medical records to doctors more efficiently than ever. This allows a medical staff to make accurate diagnoses, while apps on patients' smartphones help make sure that the patient is keeping their fitness up to speed. Even over just the past week, new advances in technology are proving to be extremely successful within the medical field, including telemedicine that allows patients to connect with their doctors over video chat platforms.
10/25/2014 7:00:00 AM
This week in outbound call center related news we learned more about the ways outbound dialer technologies are being used today to improve customer interactions and get better business results.
10/25/2014 7:00:00 AM
Other than organic growth that arrives as a result of companies earning profit through generation of their own products, it seems the most powerful form of business expansion comes through acquisitions. This notion was on display this week with several companies announcing their efforts to bolster their own standings in the communications market.
10/25/2014 7:00:00 AM
The mobile market continues to evolve so much each week that it's hard to keep track of what's going on. Here are some of the top stories we've been following.
10/25/2014 7:00:00 AM
Gone are the days of getting to your office at 9 a.m. and sitting at your desk until it is time to go home. Well, at least it is for a majority of workers these days. Thanks to all the advancements in mobile technology and companies adopting BYOD policies, an employee can be anywhere at any given time. This could make keeping track of your calendar an all-day event if not for companies like Ecosmob. By taking advantage of modern Web browsers, whether on your tablet of PC, business needs are met with voice and video solutions.
10/25/2014 7:00:00 AM
The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights.
10/25/2014 7:00:00 AM
This week the focus in the Next Generation Communications Community was on not so much on the news but rather on industry issues as exemplified in the features and blog sections.
10/25/2014 7:00:00 AM
The cloud, software-defined networking, and virtualization have come together to create a potent mix that is changing both the way enterprises and services, and the IT and telecom firms that cater to them, do business. That has created some interesting new bedfellows and positioning.
10/25/2014 7:00:00 AM
It's not enough to have all the facts these days-now you have to know what to do with them too. As big data continues to generate an enormous wealth of information, it's up to companies and their contact centers to figure out how they can form intelligent conclusions and actionable insights based on that data. It may seem like a daunting task, but contact centers today are equipping themselves with analytics solutions that grow more sophisticated by the day. Let's take a look at some of the contact center analytics industry highlights from the past week.
10/25/2014 7:00:00 AM
While the initial outrage over the NSA's secretive spying tactics has worn off, a general air of suspicion and renewed desire to protect people's privacy has been left in its wake. Call recording practices have always been regulated, but now they are coming into the spotlight in a whole new way. Let's take a look at some of the highlights in the call recording industry space this past week.
10/25/2014 7:00:00 AM
Innovation is the order of the day for tech companies because of intense competition and the need to elevate technology to higher standards constantly. One company that has applied the principles of innovation to its products is Patton. Headquartered in Gaithersburg, Maryland, this company has come up a plethora of network-based products for VoIP, Ethernet and routers.
10/24/2014 6:09:43 PM
Currently, demand is high for storage and network connectivity solutions. ATTO Technology is a company specializing in storage and network connectivity as well as infrastructure solutions for nearly twenty five years. The company has been enabling solutions in the Mac market too for this many years. Sustaining this trend, the company recently announced its support to the latest Apple operating system, OS X Yosemite.
10/24/2014 6:07:07 PM
While towns all over the country are trying to get faster Internet any way they possibly can, ADTRAN is trying to make sure enterprises are getting faster Internet speeds as well. ADTRAN has just unveiled the industry's first Layer 2 and Layer 3 Gigabit access router. The router, known as NetVanta 5660 will give service providers a higher bandwidth, Carrier Ethernet and IP-based connection.
10/24/2014 6:01:05 PM
WebRTC has been in development for three years. Last month, GSMA issued a white paper on WebRTC codecs saying the IETF should require AMR, AMR-WB, and H.264 to avoid network transcoding. What the white paper avoids is a discussion of the expense and pain in the rear it is to license AMR-WB or other alternatives to mobile carriers. And greed may be part of the problem.
10/24/2014 5:55:30 PM
Clayco Inc., a full-service real estate, architecture, engineering, design-build and construction firm, has selected DataServ for accounts payable (AP) automation.
10/24/2014 5:46:42 PM
Infonetics surveyed purchase decision-makers at 163 large and medium-sized companies in the U.S. and Canada about their wireless connectivity plans over the next two years.
10/24/2014 5:44:05 PM
Grandstream Networks, a leading manufacturer of IP voice/video telephony and video surveillance solutions, has launched the UCM6510 series of IP PBX appliances. The appliance is a reliable high-performance unified communications platform for large call volume customers such as enterprises, campuses, call centers, SMBs, and hospitality environments.
10/24/2014 5:41:45 PM
LiveVox, a provider of cloud contact center solutions, will be holding a panel featuring its inside counsel on TCPA/CFPB compliance and best practices in the ARM/financial services industry at FSCOR 2014 in Las Vegas.
10/24/2014 5:39:33 PM
Sometimes the best customer service is self-service, but it's difficult for companies to see how well they're doing in these areas. Contact Solutions has announced its Business Intelligence Gateway to help businesses better understand customer behavior.
10/24/2014 5:37:50 PM
Mobile payments are an increasingly large part of the mobile market in general, and with good reason; serving as both a nexus for mobile shopping and for regular brick-and-mortar shopping, the sheer versatility of mobile payment systems makes it hard to pass up. It certainly made for a difficult prospect for Verizon to pass up, as it led a Series C funding round in Flint Mobile, a smartphone-driven payment service, valued at a total of $9.4 million.
10/24/2014 4:36:35 PM
Jawbone, creator of consumer technology and wearable products, has introduced a new app, Jawbone Drop, which allows users to manage group playlists with tweets.
10/24/2014 4:25:47 PM
It comes as no surprise the so-called smartwatch market is following its predecessor, with the number of smartwatches increasing regularly. Without question, the highest profile market entry was the long-awaited iWatch… I mean, Apple Watch. And Samsung's position in the mobile space gives it something of an edge over many of the independent vendors.
10/24/2014 4:11:49 PM
It was right around 10 years ago when Asterisk first rolled out its 1.0 stable release and offered a major change to communications as such were known back then. Asterisk 1.0 offered access to an Internet protocol private branch exchange (IP PBX) platform, packed with a wide array of features. As is commonly the case with software releases, very little stays static for long, and the new release of Asterisk 13 shows us just how far this service has come, and how far it's likely to go in the future.
10/24/2014 4:07:26 PM
Going back to 2007, with the initial launch of OCS, Microsoft Unified Communications launches and enhancements have been met with not only great market interest, but swift action. With few exceptions, any vendor that fits in some way into the MS ecosystem - whether officially or by nature - is quick to ensure interoperability at the very least, and official certification where needed in order to ensure it doesn't lose business to Microsoft shops.
10/24/2014 3:49:26 PM
It has been an interesting couple of days in the virtualization business to say the least. We have witnessed mortal enemies, notably Microsoft, IBM, SAP and Oracle to name a few that have made headlines, pick new friends and join forces to accelerate cloud adoption by enabling heterogeneous environments of end user run each others' solutions more easily and inexpensively. Plus, there was big news regarding industry structure itself with the announcement that Cisco, EMC and their joint venture VCE have decided that the best path forward for VCE would be under much greater EMC control.
10/24/2014 3:46:10 PM
As more energy providers seek to get a foothold in the market, it's getting more difficult to attract and hold on to customers. Now, like businesses in so many other industries, energy suppliers are waking up to the fact that customers dictate the market and can no longer be ignored. A newly-published IDC Energy Insights underscores how important it is that energy suppliers deliver a better customer experience using customer-preferred channels.
10/24/2014 3:30:53 PM
Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce management solutions to the cloud and optimize workload forecasting.
10/24/2014 3:21:28 PM
A lot of businesses are familiar with the concept of a hosted phone system and why it's good for business collaboration, but what about unified communications? Unified communications (UC) takes hosted phone systems and data and expands them to incorporate other types of communication as well, like voice, data and video with business applications such as instant message streams, faxes, e-mails and voice phone calls.
10/24/2014 2:59:34 PM
Social networking has taken the world by storm, with companies looking to leverage this power. There are many that create social media-based products to help businesses improve their reach, and one such company is Conversocial.
10/24/2014 2:58:48 PM
In a latest move to boost its client base, Conversocial has appointed Paul Johns as its new Chief Marketing Officer.
10/24/2014 2:56:24 PM
Nearly 3 percent of the United States workforce works remotely. As telecommuting and dispersed workforces become more prevalent, so too do the hurdles associated with it. A solid conference call services provider can maintain collaboration and communication, but management must remember that remote workers simply don't work the same as they would in the office.
10/24/2014 2:50:37 PM
There's little denying that cloud-based communications have been on a roll in recent years, and as such, that's prompted plenty of new development as companies look to stake out a claim in a substantial market.
10/24/2014 2:47:56 PM
Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience.
10/24/2014 2:39:51 PM
PlanetEcosystems, a provider of consumer engagement platform for utilities and local governments, revealed the latest version of its customer relationship management (CRM) platform, P-ECOSYS 3.
10/24/2014 2:37:47 PM
While there are certainly plenty of reasons for a business to open a call center, when a local government decides it needs a new call center, eyebrows are generally raised over the cost and whether there is a real need.
10/24/2014 2:30:34 PM
With content marketing or any other business initiative, you have to crawl before you can walk. In other words, before you can master 10 different channels, you have to learn to develop and execute an effective blog strategy.
10/24/2014 2:26:39 PM
Virtualization is a major, if not the major component of transforming network infrastructure and it is happening both in enterprise data centers, service provider data centers and involves the interoperability of both. Much of this activity involving both Software Defined Networking (SDN) and the closely related Network Functions Virtualization (NFV) now underway with service providers is reflected in the recent announcement from SDN solutions provider Coriant.
10/24/2014 2:15:48 PM
As noted in a previous posting on moves being made by major industry players to be the preferred vendors for all things cloud, this past week has seen a full-frontal assault on the market by Microsoft. In fact, following up on its own vision and enhancements to its portfolio of cloud solutions, it reached out to a typically fierce competitor-none other than IBM-to help customers cross the chasm and accelerate their move to the cloud for (pardon the pun) virtually Everything.
10/24/2014 12:56:21 PM
With fears about Ebola swirling around the globe and now in the United States in particular, a number of states have taken steps to help get information out to their citizens. Illinois and Indiana have already launched their call centers to get ahead of any sort of panic that might ensue. Now Ohio has joined the fray and federal authorities are giving glowing reviews to the Ohio center.
10/24/2014 12:45:11 PM
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