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Call centers can use forecasting tools to estimate expected shrinkage. And they can leverage proven strategies and new technology to lessen shrinkage.
6/15/2018 5:03:43 PM
Having a logo for your business allows customers to become familiar with it and know a product is from your company.
6/15/2018 2:57:16 PM
For about 90 minutes on Wednesday morning, the saying What happens in Vegas, stays in Vegas, had a very literal meaning, as a power outage at Las Vegas' McCarran International Airport caused delays for thousands of passengers.
6/15/2018 2:10:17 PM
This week, Pixcom and Avaya unveiled a new partnership enabling Pixcom to offer SMEs across the UAE a robust portfolio contact center and communications solutions. The announcement allows for Pixcom to aid SME's in the region in migrating to a modern cloud communications solution.
6/15/2018 12:53:40 PM
Utah's Swimwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/15/2018 12:24:16 PM
Utah's Swimwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/15/2018 12:23:10 PM
Utah's Swimwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series to enhance contact center operations. The cloud communications solution will deliver improved scale, call quality, analytics and reporting capabilities.
6/15/2018 12:22:44 PM
In a recent release, Telit announced that its ME910C1-J1 is being used in a Smart City field trial by NTT DoCoMo in Fujisawa.
6/15/2018 11:32:43 AM
To hear the current FCC talk about it, 5G mobile service is the be-all and end-all of not only mobile communications, but the answer to most of the country's ills. The snake oil pitchmen of the 1800s were tyros compared to the claims being made for 5G. Yet nobody even quite knows what 5G is! To be blunt, 5G simply seems to refer to anything that comes after 4G, which is LTE. After all, 5 is the next number after 4.
6/15/2018 11:00:56 AM
If you have a natural inclination for art, then you may be interested in becoming a photographer. That's a great thing to be. You can start your amazing journey of becoming a spectacular photographer today, but you need the right tools along with the right attitude. The following are five of the tools that you need to succeed as a professional photographer:
6/15/2018 8:48:56 AM
mCart by Mavatar announces the launch of the world's first blockchain-based decentralized mCart marketplace by the FX Group.
6/14/2018 5:26:13 PM
mCart by Mavatar announces the launch of the world's first blockchain-based decentralized mCart marketplace by the FX Group.
6/14/2018 4:50:34 PM
I caught up with market leader Versa Networks. Head of Product Marketing Rob McBride sat down with me to take a look ahead and a look back offering some interesting insight into the SD-WAN provider's perspective.
6/14/2018 2:04:27 PM
ARRIS executive and leading industry expert to oversee Enterprise Networks business segment
6/14/2018 1:45:28 PM
GridGain Systems, provider of enterprise-grade in-memory computing solutions based on Apache Ignite, recently announced the beta release of GridGain Cloud.
6/14/2018 1:38:57 PM
Block.one announced the release of their open source EOSIO blockchain software - an operating system designed for enterprises to build and deploy blockchain-based applications.
6/14/2018 11:58:32 AM
Anyone who's in charge of a 911 emergency response call center needs to be sure all their people, processes, and technology are ready to meet the needs of their citizens.
6/14/2018 11:46:15 AM
South Africa's Euphoria Telecom this week unveiled Seraphere, white-label cloud PBX platform aimed at resellers. It will be available in global markets later this year - first in the U.K.
6/14/2018 11:42:30 AM
Customer service and AI are a match made in heaven.
6/13/2018 5:30:18 PM
Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being programmed for them.
6/13/2018 5:28:49 PM
Within the last decade, we have witnessed an explosion in connected devices and IoT technologies ranging from smart homes to drones and even autonomous bots.
6/13/2018 4:08:56 PM
On this episode of IoT Time Podcast, Ken Briodagh sits down with Karen Panetta, IEEE Fellow, and Dean of Graduate Education at Tufts University, to talk about Sustainability.
6/13/2018 4:01:11 PM
Big tech companies like Apple and Google have introduced tools that make it easy for application developers to bring AI into the mix. And they continue to add to and improve upon these solutions.
6/13/2018 3:59:43 PM
Data mining and predictive analytics can help contact centers identify and recruit the best possible candidates. And they can enable a contact center organization to gauge the performance of agents, and to keep high performing agents longer.
6/13/2018 3:56:45 PM
Accelerating the adoption of Industrial IoT systems requires more than just great hardware and software at the edge - it requires financial capital and intellectual capital.
6/13/2018 2:55:23 PM
In-Memory Computing Makes Deploying Continuous Learning Systems Practical Across a Range of Industrial IoT Use Cases
6/13/2018 2:49:04 PM
Workforce management software can help contact centers strike the right balance between delivering the desired customer experiences and managing costs.
6/13/2018 2:41:56 PM
IBM announced several new clients deploying Smart Building solutions built on the IBM Cloud, affirming the company's commitment to transforming buildings into connected spaces.
6/13/2018 2:34:59 PM
Verified First Responders Can Sign Up for Service at Any of more than 5,300 Locations Nationwide, or Anytime Online
6/13/2018 2:23:04 PM
Arm's vision of a trillion connected devices by 2035 is driven by many factors, including the opportunity for companies to derive real business value from IoT data.
6/13/2018 2:16:24 PM
When trying to shape the future of your business, it is important to think about what you can do to get the help you need. There are loads of great companies and sites you can use that will allow you to shape the destiny of the brand. But, perhaps none out there are quite as important or influential as Inventhelp. This is definitely one company you need to be working closely with.
6/13/2018 1:50:35 PM
It's been a busy month for blockchain leader Rivetz, a security platform provider that continues to acquire businesses while also announcing integrations with companies, including Trustonic.
6/13/2018 12:11:45 PM
What does Open Automation Software do? The question is more what it doesn't do. When it comes to industry automation, the OAS product lines allow for complete customization of a system that provides an easy to use OAS toolkit for automated data collection in everything from nuclear submarines to automotive factories and machine shops.
6/13/2018 10:22:55 AM
Federal judge Richard Leon gave the $85 billion deal the green light today - and without any requirements to sell off any parts of the company. He also warned the Department of Justice against leveling further antitrust cases against the pairing.
6/12/2018 6:09:28 PM
ADLINK Technology has joined forces with Fair Friend Group (FFG) to develop a new ROS2 toward Converged 5G for Factories of the Future project.
6/12/2018 3:27:00 PM
Honeywell has introduced its new Honeywell Vector Space Sense, a software solution designed to show where, when, and how building spaces are used at any given point in time.
6/12/2018 3:20:24 PM
Many businesses already have adopted VoIP for its low capital and operating costs. VoIP is also attractive because it can scale, support multimedia interactions, and deliver a wide array of features. That includes auto attendant, business integrations, call analytics, mobility and portability, softphones, and more.
6/12/2018 2:57:50 PM
ISI Telemanagement Solutions is at Cisco Live 2018 this week talking about its UC management solutions.
6/12/2018 2:54:58 PM
A new report commissioned by BT suggested that new fiber investment could translate into big economic gains for Northern Ireland.
6/12/2018 1:53:05 PM
In this article, I explain a video on IoT architecture layers, evolving technology and its applications.
6/12/2018 1:52:01 PM
Cognitive Systems Corporation announced that its Aura WiFi Motion technology has been made an option for customers developing products on Qualcomm Mesh Networking Platform.
6/12/2018 1:41:21 PM
By now, it's well established that healthcare and the patient experience are no longer just confined to a doctor's office.
6/12/2018 1:33:45 PM
The future of healthcare is in population health and precision medicine, as the proliferation of wearables and connected devices continues to grow.
6/12/2018 1:28:29 PM
With all the chatter about bitcoin and the early blockchain companies, 2018 may be the year when this technology matures beyond the hype cycle into adoption by enterprise IT teams.
6/12/2018 12:45:13 PM
There are now thousands of blockchains, and unless you are a cryptophile, you won't recognize most of them.
6/12/2018 12:35:17 PM
At this week's World Blockchain Forum in Gotham, a new model for securing IoT and IIoT networks using blockchain was introduced - one which blends cryptocurrency with tokens for encryption for enterprise projects.
6/12/2018 12:29:55 PM
Faculty and students at Delft University of Technology are using Nureva Walls to collaborate.
6/12/2018 11:48:27 AM
IntelePeer this week took the wraps off an array of offerings that enhance Cisco Collaboration Solutions. That includes Atmosphere Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools.
6/12/2018 11:44:43 AM
Most organizations use video conferencing internally as a medium for remotely communicating with key business stakeholders. Some even use it to communicate with clients. However, did you know that it can also be used as a direct sales tool?
6/12/2018 11:42:28 AM
Monet Software has released a new version of its workforce optimization suite.
6/12/2018 11:41:44 AM
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