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The word conferencing is a distant relative of the Latin conferre, meaning bring together. Modern conferencing is all about using technology to globally connect people for business, pleasure and more, and as the headlines from this week show, just about everyone is on board with videoconferencing. It's time for the Week in Review!
3/28/2015 7:25:00 AM
Unified communication's unifying theme is communication unity. Try saying that five times fast. But first, take a moment to stroll down memory lane with us in today's week in review!
3/28/2015 7:25:00 AM
This week in network functions virtualization and software-defined networking saw Accedian Networks introduce a new NFV solution, Intel and Oracle collaborate on orchestration, and Orange Business Services ready for an SDN-based SMB self-provisioning service pilot test.
3/28/2015 7:20:00 AM
WebRTC news this week placed its focus on gaining favor with businesses and individuals (including children). TMC even announced its picks for WebRTC Product of the Year.
3/28/2015 7:15:00 AM
Call recording solutions continue to play an important role for many businesses and call centers as they offer compliance with communications regulations. Violating rules can come with hefty fines - so it's not something that is taken lightly. Continual improvements and upgrades are being made to offerings as the landscape evolves.
3/28/2015 7:10:00 AM
If you are a diehard gamer you may no longer need to buy the newest controller on the market. Wouldn't you be able to immerse yourself even more into the game world if you could use your hands to control your actions? Leap Motion has teamed up with OSVR to bring that opportunity to your fingertips.
3/28/2015 7:05:00 AM
One of the biggest network transformation stories this week was Verizon's news that it is building a 100G metro network in the U.S. and has partnered with infrastructure suppliers Ciena and Cisco to get the job done. The goal is to turn up service on segments of the network next year.
3/28/2015 7:05:00 AM
The theme this week in the Telecom Signaling Community is looking ahead. In fact, it is about looking just a little bit into the future as well as examining some exciting things that are further down the road.
3/28/2015 7:05:00 AM
Next Generation Digital Services are providing a means for telcos to add revenue opportunities and increase engagement. The telecom industry is changing, and the Next Generation Digital Services Community is here to show you were it is headed. It's that time again; time for the week in review!
3/28/2015 7:05:00 AM
We start off this week with a new friend of TMCnet.com, Ciena, which just launched its web-scale networking community.
3/28/2015 7:02:00 AM
While analytics is growing in contact center adoption, it is also proving invaluable in other realms as well. The boost to the customer experience from actionable insight is a notion mirrored this week in the Contact Center Analytics Review. As you might have guessed, it's that time; time for the week in review!
3/28/2015 7:02:00 AM
We're really sweeping through the year here at IoT Connectivity Solutions, aren't we? As we send March out like a soggy lamb, we're seeing the IoT industry expand beyond its roots in the startup and academic universes and take a starring role in government policy and corporate strategy. This week saw some interesting steps forward on both of those fronts.
3/28/2015 7:01:00 AM
It's starting to look a lot more like spring out there, and though cold nights--and some cold days--are in our future for a little while yet, what's not cooling off at all is the pace of real time communications. But rapid pace means plenty of news, and with the weekend afoot, it's a great time for us to take a step back and consider the wider week's events. That's just what we'll do with our Week in Review coverage!
3/28/2015 7:01:00 AM
It was an expansive week in the call center industry, as insiders began undertaking new ways of doing business to keep the momentum going. We have the details.
3/28/2015 7:00:00 AM
What a week it's been at M2M Evolution. Cannabis gets connected, Chicago invades the IoT, the U.S. Senate loves technology, Panasonic is giving IP away and there's a smartwatch more luxurious than the Apple (iDon'twanta)Watch. Next thing you know, dogs and cats are living together... mass hysteria.
3/28/2015 7:00:00 AM
With session initiation protocol (SIP) trunking gaining plenty of ground in the market, this new communications tool is landing plenty of attention, and lots of new developments. But with new developments comes new possibilities for use, and figuring out just which uses are the best isn't always easy. Now that we've got a weekend afoot, we can make the process a little smoother by pointing out the biggest events in the field, which we'll do with our Week in Review coverage!
3/28/2015 7:00:00 AM
Product awards, panoramic video, and the development of Skype for Business dominated Lync Migration news this week.
3/28/2015 7:00:00 AM
The interesting thing about the Next Generation Communications Community is how apropos the inclusion of Next Generation is in the community name. This week is indicative as we include items regarding new photonic integrated circuits and G.fast just to name two of interest. The rest of the news and insights are squarely aimed at the future as well.
3/28/2015 7:00:00 AM
IZotope announced recently that it had made three key appointments to managerial positions within the company. These are new positions that became necessary because of rapid growth in operations.
3/27/2015 5:55:06 PM
Doing more with less is a long-held principle of business, and phone service isn't any difference. Indeed, businesses are turning to voice over Internet protocol (VoIP) service to get more service out of the same amount of cash spent monthly, or even less, and discovering that VoIP has a lot to offer. That's where Canadian firm bluArc comes in, and adds a new offer to its already extensive lineup: business VoIP service.
3/27/2015 5:51:35 PM
The Industrial Internet Consortium (IIC), an organization formed to accelerate the development, adoption and wide-spread use of IoT-ready machines and devices, announced March 26 that it will create the Communication and Control Testbed for Microgrid Applications, which will seek to use real-time analytics and control to increase efficiencies in generating power accurately and reliably to match demand.
3/27/2015 5:42:18 PM
The National Joint Powers Alliance (NJPA) struck a deal with Mitel this week that will allow Telenet VoIP Inc. to offer Mitel solutions to NJPA members. The NJPA gains a certified sales agent, and the Mitel portfolio is nothing to shake a stick at.
3/27/2015 4:49:38 PM
A consortium of Michigan brands on March 27 announced that they will band together as the Seamless Coalition, dedicated to providing resources to IoT startups that are accepted into its 12-week Seamless Accelerator program. The brands are: Start Garden, Amway, Steelcase, Meijer, Spectrum Health, Priority Health and Faurecia.
3/27/2015 4:45:48 PM
CAD Windows apps can now be moved to the cloud thanks to Menlo Park, California-based startup Frame (formerly MainFrame2). This represents what is likely to become a sea-change for CAD.
3/27/2015 4:43:46 PM
Extended stay hotel chain Value Place is looking for a new home for its headquarters in Wichita, Kansas.
3/27/2015 4:23:07 PM
IT operations managers are cringing all around the world - desperately avoiding those inevitable words from their executive management, you need to support enterprise mobility. The concerns are understandable. After all, IT administrators are already over-taxed with supporting desktop, server, application, and infrastructure management requirements. Asking them to layer a whole new management discipline on top of that can be a daunting prospect. IT managers finding themselves in this predicament often recognize it as an opportunity to practice the fine art of procrastination. Particularly skilled procrastinators will employ one or more of the following excuses:
3/27/2015 4:14:02 PM
Are you tired of wasting those six to eight hours you spend sleeping, getting no analytics on yourself? Well, Luna is here to help. Luna has created a mattress cover that will turn your dumb, old bed into a smart, connected bed, designed to make plain old sleeping a better, more restful and more intelligent experience.
3/27/2015 3:56:45 PM
Transcosmos announced earlier this week that it had opened its second call center in Bangkok, Thailand. The new center joins a list of companies the Tokyo-based company has in Southeast Asia. Indonesia, Vietnam, the Philippines and Malaysia are also sites of Transcosmos offices.
3/27/2015 3:53:42 PM
NewSpring Capital, a group of private equity funds, recently announced that its control buyout strategy, NewSpring Holdings, has completed the first step in its strategy for long-term growth by acquiring telecom service provider X5 Solutions.
3/27/2015 3:40:58 PM
Many colleges and universities rely heavily on private and government investment to help offer students the resources they need to learn. But as faculty, staff and students at University of New England (UNE) in Australia know all too well, this model has an ebb and flow, and when the fiscal tide recedes, it pulls new technologies out of reach.
3/27/2015 3:33:56 PM
For a show like Mobile World Congress (MWC), technologies are undoubtedly out on full display - from network infrastructure gear to devices, and from software to applications. You expect to see a lot of gadgets at a mobile technology show, and vendors come out in full force, year after year, to show off their latest shiny innovations.
3/27/2015 3:29:05 PM
Voice over IP (VoIP) has matured enough so that it is a reliable replacement for landlines and in-house PBX systems. Today, VoIP offers businesses of any size more flexibility and functionality while at the same time offering cost savings. Today we live in a world where unification is the key factor. When it comes to communications, a unified communications platform ties everything you need into a package that is easy to use, easy to maintain and extremely reliable.
3/27/2015 3:18:57 PM
Avotus Corporation has achieved a milestone in the unified communications (UC) realm, successfully reaching compatibility certification with the Cisco Unified Communications Manager, 10.5. The company's Intelligent Communications Management - Usage Management Enhanced Reporting software has been certified with Cisco as part of Avotus' participation in Cisco's Solution Partner Program.
3/27/2015 2:53:35 PM
For call center management, a disparity in channels used could be the downfall of the customer service division.
3/27/2015 2:51:00 PM
Internet for the billions of underserved around the globe continues to get closer to reality. The latest is Facebook's plan to trial a version of its solar-powered drones this summer.
3/27/2015 2:39:41 PM
A recent study found a consistent lack of real-time information driving contact center processes and decisions.
3/27/2015 2:22:00 PM
Cloud office platform provider BetterCloud has received a $25 million financing infusion to help drive its mission of assisting businesses as they migrate to the cloud. The company, which specializes in automated management, insights and intelligent data security solutions for cloud office platforms, will use the funding round to accelerate development and expand integration with cloud office applications.
3/27/2015 2:20:34 PM
ScanSource, a distributor of communications products and services, has announced that it is now an official distributor of Mitel's product range in North America.
3/27/2015 2:13:51 PM
Call center customer expectations are on the rise, and one of the biggest such explanations was that customers could take control of the process, and ultimately drive the nature of interactions.
3/27/2015 1:50:00 PM
A new program for integrating sound-sensitive smart sensors into M2M systems has hit the market in the U.K. from Audio Analytic, a Cambridge, England-based intelligent audio provider, designed to help telecoms operators address the growing connected home market.
3/27/2015 1:47:22 PM
As everyone knows, call quality and security issues can seriously hinder corporate productivity. There isn't a single person in corporate America that hasn't been on a call or conference bridge that had to be terminated or interrupted because there was too much static, jitter and/or echo to effectively communicate, or the connection was not secure.
3/27/2015 1:41:10 PM
The call center is not what it was 10 or even five years ago, as the customer experience gains focus the tools and way in which these hubs of customer service function has evolved to leveraging big data, analytics, voice etc. to provide the most satisfying and contextual customer experience possible.
3/27/2015 1:34:12 PM
Centec Networks has come out with a new version of its GoldenGate switching chip that it says addresses software-defined networking and offers 20 percent lower power consumption in a small footprint at half the cost of the dominant alternative silicon.
3/27/2015 1:25:21 PM
Two terms running rampant in the enterprise today are mobility and unified communications (UC). The enterprise is smitten with mobility and the new found freedom it provides, while UC offerings grow in functionality provide professionals with the needed array of tools for collaboration and communication.
3/27/2015 1:20:11 PM
Recent call center research shows efficiency-based metrics inform overall business operations, while customer satisfaction-based metrics inform customer retention.
3/27/2015 1:14:55 PM
Sparkcentral recently announced a new version of its customer engagement platform. The Spring '15 product release will provide topic-based team routing, social workforce management integrations and agent role configuration.
3/27/2015 1:07:14 PM
The call center is the frontline for customer service; no matter what the customer query two things are integral to be a successful call center: response and resolution time. Fix the problem, and do so in as quick and painless a manner as possible. To take this notion from idea to real-world results, Kodak Alaris announced the Kodak Info Insight Platform.
3/27/2015 1:01:19 PM
One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention.
3/27/2015 12:52:27 PM
A few months ago, I became re-acquainted with a former business colleague and friend, in town on a business trip. I had always enjoyed his company and was glad he accepted my invitation to spend the night at my house. But, to be totally honest, I knew he'd moved up the corporate ladder with a large call center with multiple locations and would be an excellent source of business leads for my own company, Snowfly.
3/27/2015 12:41:27 PM
Amazon has proven to be a strange company for quite some time now. It makes huge amounts of revenue, but tends to re-invest that revenue almost as fast as it comes in toward different development projections. While this has left investors concerned, there's little doubt that the company has made a lot of moves lately, the kind that could ultimately prove to be very profitable down the line. One of the biggest moves made in recent months is Amazon's increasing push toward cloud services.
3/27/2015 12:36:57 PM
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