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TMCNET eNEWSLETTER SIGNUP publishes original, technology-oriented articles and columns written by industry experts and TMC's own editors.

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This week the Next Generation Communications Community had a decidedly futuristic focus ,with upgrades, automation and virtualization dominating not just the news but the features as well.
2/6/2016 8:33:00 AM
The Unified Communications landscape is experiencing transformation, growing into the cloud and a software-based future is filled with innovation at every corner. And when you visit the Unified Communications Community expect to leave chock full of all things UC. With the weekend upon us, no better time than the present to take a look at the week that was: time for the Week in Review!
2/6/2016 8:01:00 AM
Hey folks, I hope you're all having a great month. We here at FSMAInfo Week in Review are eating fresh and avoiding burritos as you read this, so we'll chow one down for you while we run down the big stories from the last week on the U.S. Food Safety Modernization Act (FSMA) for those of you who haven't had a chance to keep up with us daily. Here on, we aim to be the best resource for supply chain logistics companies trying to ready for full implementation of FSMA.
2/6/2016 7:33:00 AM
Hey folks, happy Week in Review from IoT Evolution World headquarters. Some big news happened this week, and we'll get to it in just a bit, but first, we're already getting ready for the IoT Evolution Expo in Las Vegas show in July. If you want to get in on it as a sponsor or exhibitor, now's the time, so hook up with Matt Gleeson, our Biz Dev maestro.
2/6/2016 7:30:00 AM
It's been another big week in call centers worldwide, and another big week in developments in the call center services field. There was a lot to keep track of, so now that we've got a weekend afoot we can take that all-important step back and consider the wider week as a whole, which we'll do right now with our Week in Review coverage!
2/6/2016 7:27:00 AM
The rise of the cloud, over-the-top providers, and the smartphone have positioned companies that we once would never have considered as potential competitors into dueling stances. For example, who would've ever thought the telcos would be in competition not just with the cable TV companies, but also with the likes of hardware and software companies such as Apple and Microsoft, and online vendors like Amazon?
2/6/2016 7:25:00 AM
This past week in the Telecom Signaling Community was one characterized by some real food for thought based on new reports and use cases.
2/6/2016 7:22:00 AM
In the Communications Developer Zone we stand on the shoulders of others to discover the next generation in development. From WebRTC to the world of mashups, the future is quite exciting for communications developers, and with the weekend upon us no better time than the present to take a look at the week that was: time for the Week in Review.
2/6/2016 7:21:00 AM
There were at least a couple of interesting news nuggets on the NFV and SDN front this week from large communications services providers in various parts of the world.
2/6/2016 7:19:00 AM
Real time communications is a market that's still got a lot of room to run, especially as the mobile workforce grows. That means plenty of news about developments in this market, and this week brought a lot of new ground to cover. So settle in and put on that breakfast of champions because it's time to run down the high points in our Week in Review coverage!
2/6/2016 7:16:00 AM
This past week wasn't the busiest in terms of Lync migration headlines, but there were still some noteworthy pieces of news.
2/6/2016 7:12:00 AM
The topic of web-scale networking and all its iterations made news again this past week, and we have some of the stories worth re-visiting.
2/6/2016 7:05:00 AM
Alright, Conferencing Zone readers, it's Saturday. You know the drill: we're breaking down all the trends from this week's news. In this rundown of everything Conferencing, we'll start with a new product from Revolabs, then turn our focus on video conferencing. While the technology is hardly new, the enterprise is still learning how to best implement it for both their employees and users. Luckily, we're here to help.
2/6/2016 7:05:00 AM
This week proved to be a busy one for the cloud security space. Here's a look at some of the top stories from the first week of February.
2/6/2016 7:01:00 AM
It was another active week for Office 365 and its related environs, and we have some highlights.
2/6/2016 7:00:00 AM
Call recording remains an important function in the communications market not just for the call center industry, but even businesses that must remain complaint and secure. This week's Call Recording articles highlight the importance of each of these use cases for call recording and offers reasons why businesses of any size should take note.
2/6/2016 7:00:00 AM
Welcome to another edition of the Omnichannel Experience week in review, where we offer a summary of all the top headlines related to Omnichannel experiences covered this week.
2/6/2016 6:45:00 AM
Needless to say, the Super Bowl is one of the biggest events of the year and this year's venue - Levi's Stadium in San Francisco, CA - requires a massive communications infrastructure to ensure the game/media event runs smoothly. This game marks the sixth year that communications technology specialists Avaya and WBL Services will collaborate on providing the stadium's communications overlay.
2/5/2016 6:09:06 PM
Your customers are online. Are you there to greet them with an intuitive website, ensure their experience is optimal and guarantee a smooth checkout? If not, your competitors have got the jump on you and it's time to play catch-up. Even if you answered yes, you may still need to take steps to stay ahead in the game.
2/5/2016 5:42:05 PM
Bpm'online is heading to the land down under. The vendor of process-driven CRM software for marketing, sales and service automation, announced the opening of a new office in Canberra, Australia.
2/5/2016 5:26:22 PM
Enterprises and service providers alike are interested in network functions virtualization (NFV), with business cases beginning to coalesce. However, it remains to be seen whether NFV can deliver on its promise.
2/5/2016 5:20:34 PM
At least 100 million people will subscribe to gigabit services by 2020, according to a new report from Point Topic, the CEO of which indicated will likely be an important carrier technology to help get us there.
2/5/2016 5:18:21 PM
The growing market figures as well as the expenditures set the framework of presence of major corporations. As evidenced by the massive profits reported by companies like Amazon Web Services (AWS), Google, and Microsoft, the race to win the profits of commodity cloud is fierce. Providers are joined by manufacturers of massive network systems, massive storage, and software designed for cloud environments. More than just big business, the cloud is a big opportunity, and businesses have gravitated to these constructs and services to enable their companies and workforces with savings, insight, and mobility.
2/5/2016 5:14:08 PM
I'm at IBM Connect this week, and as with all IBM events since the IBM/Apple partnership, this is as much a showcase for IBM software as it is a showcase Apple's products in the workplace. Now I've been following email for decades, but this is the first time I've seen a major change in how email is handled. In fact, this really isn't email; this is something very different and, for those of us who are struggling with this new blend of email and social media, it could be a godsend. The product is called IBM Verse and you can watch a video of how this thing works here.
2/5/2016 3:15:37 PM
Xilink has established a program through which its venture arm will invest in promising companies in the cloud computing and network functions virtualization acceleration arenas. Among the company's first moves on this front is its investment in machine learning outfit TeraDeep.
2/5/2016 3:01:47 PM
SSL/TLS encrypted network traffic needs to be managed much like an NFL pass rusher. SSL/TLS encryption is widely used to secure communications to internal and external servers, but can blind security mechanisms by preventing inspection of network traffic, increasing risk.
2/5/2016 2:21:01 PM
In technology, sometimes words and phrases take on a life of their own, but it's good to back up a little, to know where you've been before proceeding forward again. OpenStack is a good place to start.
2/5/2016 1:48:51 PM
Still, this is good news overall. SDN makers in both hardware and software should have plenty of opportunity here to make value propositions clear. That means a lot of new sales afoot, and an expanding market, which should be welcome for many businesses.
2/5/2016 1:38:22 PM
The carrier and service provider industry is getting more competitive by the minute, and one of the crucial deciding factors of a certain company's success or lack thereof is, not surprisingly, network performance. In response to the perceived lack of a suitable monitoring solution that offers complete control and visibility without sacrificing accuracy or reliability, network technology specialists Creanord Ltd, recently announced the availability of the CreaNODE EV3000, an all-in-one service activation testing and performance monitoring appliance.
2/5/2016 1:07:58 PM
The cloud market is making rapid gains on several fronts, so it's not surprising to see new tools designed to get a bigger foothold on this growth market. Westcon-Comstor recently announced the launch of a new tool for its partners to take on a greater share of a growing field. The tool: the GoldSeal Video-as-a-Service (VaaS) collaboration tool.
2/5/2016 12:48:51 PM
Long gone are the days of Nick Burns, your company's computer guy. IT as a whole is in the midst of a digital transformation, moving away from rigid hardware to more flexible virtual environments able to scale on a whim. This week, IDG Enterprise released its State of the Network 2016, which provides an inside peak at trends within today's digital transformation.
2/5/2016 12:45:17 PM
In order to better understand the often-complicated pathways on the route of software licensing, professionals both on the purchasing and developing end usually start with ensuring compliance. There are many challenges associated with this topic, and it is up to the IT professionals to address these challenges and be cognizant of their role in keeping businesses compliant, but for developers it's about obtaining and maintaining monetization. The latter isn't just for developers, however. Monetizing, licensing, and software distribution requires group effort.
2/5/2016 12:40:56 PM
Crnogorski Telekom, the largest telecom in Montenegro, provides consumers and businesses with fixed and mobile phone service along with Internet and IP-based television. In short, its clients are widespread and its services numerous.
2/5/2016 12:27:40 PM
Polatis, a provider of all-optical switching solutions like its SDN-enabled hybrid packet/optical switch the Series 6000 Lite 48x48, has partnered with Quali, provider of cloud sandbox software for DevOps automation, to develop and deliver an integrated fiber layer management solution.
2/5/2016 11:52:49 AM
Fresh off announcing a batch of new contracts totaling $1.3 million, InterCloud Systems has launched new industry-leading, vendor-independent, multi-vendor virtual network function (VNF) validation services. With this third-party VNF validation, service providers can now know in advance that VNFs are working together in a specific, dynamic environment.
2/5/2016 11:50:10 AM
The information age and the Internet of Things (IoT) move so rapidly that at times it seems hard to keep up best practices and operations standards. Yet by simply taking a step back and looking at supply chains and lifecycles, particularly when it comes to software, companies can pinpoint trouble spots and operate more leanly and efficiently.
2/5/2016 11:27:53 AM
There have always been distinct differences in how businesses treat business-to-consumer (B2C) and business-to-business (B2B) audiences, and while the dissimilarities in how we reach the audience seem clear, customer service and support rely on common elements.
2/5/2016 11:22:22 AM
For businesses, a lot of the time choosing the right solution means choosing a solution that will receive long term support from the solution's provider. After all, putting the time and effort into choosing a solution only to have to replace it entirely in only a handful of years effectively makes that solution a bad investment. Fortunately for Amdocs customers, the company knows this well.
2/5/2016 10:56:15 AM
TMC's annual conference, ITEXPO, took place in the last week of January. It featured a special contest called the IDEA Showcase in which eight startups were selected to display their innovative ideas to a panel of judges. Ceeable, the developer of a new cloud-based platform that tests for retinal diseases, emerged as one of the finalists.
2/5/2016 10:54:14 AM
As more bank branches around the world continue to shut the doors of their brick and mortar locations, they are increasing their digital presence. This trend has also increased the creation of banks that don't have any branches at all, instead conducting all of their transactions digitally. Mondo, is a UK based bank, which as it says was established, For people who want to get things done in a click and who don't see the need for branches and check books.
2/5/2016 10:47:01 AM
ExteNet Systems, a company specializing in distributed networks for use by large customers such as wireless carriers and venues, has officially renewed its contract with the American Hockey League (AHL) to continue providing the organization with wireless network infrastructure. Supplying people with seamless Internet access in large venues such as sports arenas is a challenging and expensive feat, making it necessary to outsource the task to experienced parties like ExteNet.
2/5/2016 10:19:49 AM
Communications technologies are expanding around the world as more countries deploy the infrastructure needed to support IP telephony. This has pushed service providers in this segment to deliver the same offerings for their customers no matter where they choose to branch out. RingCentral, a provider of cloud-based business communications and collaboration solutions, has launched a new cloud-based unified communications as a service (UCaaS) solution called Global Office to provide organizations with the ability to act as local businesses in different geographic locations around the world.
2/5/2016 10:09:18 AM
If you're in need of customer service, you have quite a few more options when it comes to getting help that far surpass calling into a call center. The digital age has made it possible for agents and consumers to speak on a variety of levels, from live chat to social media interaction. While voice communications are on a decline, experts agree, it's about offering service on many levels, including the old ones.
2/5/2016 10:06:34 AM
Communications tools are the kind of things we don't really think about, though we often use. For managed service providers (MSPs), this is a different matter, and Chicago's own Access One has just made a substantial change in its lineup. Metaswitch announced that it was bringing its Business Communications solutions line to Access One, giving the company plenty of new matter to work with.
2/5/2016 10:01:58 AM
With the big game coming up on Sunday, let's not forget what the Super Bowl is really about: commercials. Sure, some brutes in jerseys are going to concuss each other for a couple hours, but that's just an excuse to watch primo 30-second adverts for Coke, Big Daddy, and Heineken.
2/5/2016 9:45:58 AM
The small business owner generally has a pretty good idea on where money is being spent to keep the operation going. He or she likely has a tight rein on spending to ensure profitability. When that business starts to grow, however, it's more important to spend time on core competencies than to monitor the books daily, which often leads to unnecessary costs. This is where call accounting can be a valuable tool.
2/5/2016 9:41:10 AM
Valentine's Day might be around the corner, but it looks like Toyota won't be celebrating the season of love with its sub-brand, Scion. In fact, Toyota has announced that after the release of the 2017 model, Scion will be no longer.
2/5/2016 9:24:46 AM
Microsoft is taking its Office 365 solution to the next level, adding a variety of new capabilities and features designed to make the solution a truly comprehensive enterprise communications and collaboration offering.
2/5/2016 9:00:02 AM
The business world makes investments in contact center technology only after witnessing the adoption rate by consumers. The higher the adoption rate, the more attractive it becomes to integrate the technology into the company's operation to improve customer service and increase efficiency levels. The use of multiple touchpoints by consumers has resulted in contact centers deploying omnichannel platforms to allow customers to communicate on any channel. And a $5 million funding OpenMethods just received from Kayne NewRoad Ventures Fund II, L.P. looks to further expand that company's omnichannel solution to more call centers around the world.
2/5/2016 8:39:53 AM
A key provision under several final Food Safety Modernization Act (FSMA) Rules is the idea that better tracking for food products will uncover the source of outbreaks faster and limit the number of people that get sick as a result. The IoT industry provides a solution to suck asset tracking that is tailor-made for such a use.
2/5/2016 8:23:56 AM
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