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There may be no bigger industry than banking that has finally seen the light and understood that customer service is always job number one. For years, banks would talk a good game when it came to wanting their customers to be happy, but didn't back that up with endeavors that actually made their customers happy. These days, the bigger the bank the harder it works at making sure those who use the bank are happy about using the bank.
8/27/2014 6:16:11 PM
Artisan Mobile recently announced the expansion of its experience management (MEM) platform, featuring new in-app messaging capabilities. These in-app messaging capabilities will now allow marketers to communicate easily with users while they're engaged with a native mobile app. Marketers can now target app users with the right in-app messages at the right time, integrate native apps into their overall marketing campaigns, and provide a consistent omnichannel brand experience.
8/27/2014 6:10:10 PM
Westpac New Zealand, part of one of the world's largest financial services institutions, recently signed a new five-year agreement with IBM.
8/27/2014 5:47:44 PM
ABI Research has a new report out this week entitled Telecom APIs and Monetization, which is part of the larger Telco Big Data Analytics and CEM report. According to the report, operators look to minimize risk, maximize profitability and achieve a competitive advantage, which makes sense. Tier One operators have been using of big data and network analytics to improve network operations. Operators will benefit with big and small data analytics regardless of their size.
8/27/2014 5:45:00 PM
As IP communications become more widespread with trends like VoIP and video conferencing becoming the norm, it is no surprise to see it put to legal use. Scotland's judicial branch is focusing on internal improvements to become more modern and efficient using digital solutions. The government published a short piece of literature entitled The Digital Strategy for Justice in Scotland, stating their main purpose is to provide a modern, user-focused justice system which uses digital technology to deliver simple, fast and effective justice and value for money, across the full extent of administrative, civil and criminal justice.
8/27/2014 5:42:10 PM
The Department of Public Service for the state of Vermont is considering this week, in a series of public hearings, how it can keep telephony services up to date, properly working, and affordable for all its citizens.
8/27/2014 5:33:16 PM
Today, we can hardly imagine a life without smartphones. By letting you do almost everything-talking, chatting, Googling, emailing, shopping, socializing-on the go, smartphones facilitate perfect mobile lifestyle. It is your phone's web browser that keeps your mobile Internet experience at its peak.
8/27/2014 5:33:05 PM
The North American businesses that have already done away with the cord and those who are contemplating a move to Voice over Internet communications, are all familiar with the name, VoIP Supply. It is the one stop destination for all things VoIP. From educating you on the nuances of VoIP to supplying the latest VoIP hardware and providing premium support for your VoIP equipment, VoIP Supply can help any business make the most of this cost effective communication technology.
8/27/2014 5:25:58 PM
Kleiner Perkins Caufield & Byers, one of Silicon Valley's best-known venture-capital firms, has agreed to invest in the rapidly-growing transient message service Snapchat Inc. at a valuation of close to $10 billion, according to sources with knowledge of the matter. Kleiner committed to invest up to $20 million in May, one of the knowledgeable people said. Snapchat has talked to several potential investors in recent months, and is in the process of raising a large investment round that would make it one of the world's most valuable private tech startups despite virtually no revenue, according to The Wall Street Journal.
8/27/2014 5:21:38 PM
In this digital age, IT departments find it challenging to manage data in a labyrinth of devices and applications. These challenges increase operational and management costs. Hence, many companies are looking for solutions that can not only consolidate IT support, but can also save costs and eventually better serve employees and customers. Catering to this requirement, VMware, Inc. released VMware Workspace Suite.
8/27/2014 5:20:25 PM
Mobile employees are the norm these days. Ready availability of high end mobile devices and the willingness of the corporate sector to embrace the Bring-Your-Own-Device movement serve as a clear impetus for this trend. At the same time, there is a pressing need to enhance the functionality of mobile device apps to make BYOD profitable for both companies and the employees.
8/27/2014 5:09:23 PM
Cobra Electronics, a global designer and marketer of communication and navigation products, has released a short piece of literature accompanying its latest offering that explains why truck-specific navigation systems are extremely beneficial to professional drivers. Called the Pro Nav 8500, it features a variety of add-ons to promote a safe and efficient transportation industry.
8/27/2014 5:05:51 PM
In March of this year, Sen. Barbara Boxer released a report simply titled Medical Errors, which highlighted the tragic results of mistakes made in the healthcare field. According to the report, an average of 325,000 people die in American hospitals each year from medical errors, making it the third leading cause of death nationwide behind heart disease and cancer. Because the medical industry is so large, mistakes can be made throughout the system, including laboratories.
8/27/2014 4:17:24 PM
Solid state drive (SSD) is a permanent data storage unit that uses interconnected flash memory chips that can retain data even when there is no power. Another aspect where these devices are different from other HDD storage devices is they have no movable parts, so it is faster and more reliable. Due to these features, SSDs are becoming a popular storage choice today. In fact, the SSD market grew 22 percent from the fourth quarter of 2012 to the first quarter of 2013.
8/27/2014 4:08:02 PM
The introduction of iBeacon by Apple announced the company's entry into the Internet of Things (IoT), but more than anything it highlighted an effective application of Bluetooth Low Energy (BLE) to brick and mortar retailers. This has led one of the most high-profile shopping destinations in the world, Regent Street in London, to come up with a solution called Autograph, which provides personalized information to consumers from 130 high-end retailers on the famous street using these small devices.
8/27/2014 4:07:34 PM
Virtualization has become an integral part of today's networking. Its increasing use has given rise to a network architecture that is a mix of both physical and virtual networks. The introduction of virtual networks has increased flexibility and agility, and poses new challenges in giving users widespread visibility and control over the entire network. This mixed network also poses problems in terms of performance monitoring because the underlying infrastructure is different for both the physical and virtual networks, so the same monitoring tool cannot be used.
8/27/2014 4:02:47 PM
The only way to describe Microsoft's assessment of the smartphone market is catastrophic. The company completely missed the boat in an industry that shipped close to 300 million units in Q2 of 2014, and unfortunately for Microsoft it only had 2.5 percent of the market share. Android, on the other hand, had 84.7 percent of the market, and iOS managed 11.7 percent, which together made up 96.4 percent. Only time will tell if it will be able to increase the meager 2.5 percent it currently has, but one area in which it can make inroads is with app development.
8/27/2014 3:59:42 PM
Organizations are looking for an easier and more efficient way to access content and data from centralized servers remotely-without having to worry about the applications and the security of the data. While many enterprises and SMBs have opted to migrate to the cloud to make this possible, the issue of security still persists.
8/27/2014 3:52:22 PM
Recording conversations initiated by the customer can oftentimes spur privacy issues, but remote call monitoring can also help resolve a diverse range of issues-as seen in the case of the NCAA's two-year investigation conducted with Georgia Tech's cooperation.
8/27/2014 3:44:28 PM
The customer experience is a hugely vital part of any business operation. Whether the customer is a regular person at the retail level or a business at the consulting level, the kind of experience the customer has while dealing with a business will often frame that customer's reaction to the idea of doing business with that company in the future. So how do businesses get that perfect customer experience that keeps customers coming back for more?
8/27/2014 3:40:00 PM
As developments in technology continue, the use of mobile devices persists to thrive exponentially. With that, however, grow also the risks linked to the use of downloaded applications and data leakage. With threats continuing to grow and hacking techniques getting more refined, it is important to focus on developing secure mobile apps as well as ensuring the protection of all devices.
8/27/2014 3:35:47 PM
The popular messaging app Snapchat, which features picture and video messages that disappear within ten seconds of being viewed, is engaging in talks with media and advertising companies about adding a revenue stream to the relatively non-monetized platform.
8/27/2014 3:28:23 PM
A major service outage at Time Warner Cable knocked millions of customer offline on Wednesday morning, but the company says service are now being returned to normal with most people back online.
8/27/2014 3:24:40 PM
Pew Research Center released a study yesterday that assessed the spiral of silence on social media.
8/27/2014 3:22:07 PM
A new mobile app called Jiveocity is the first dual social networking platform ever to go on the market, providing a way for businesses to connect with customers while they're at their location as well as for those customers to communicate and network with each other. The app is available as a business or consumer version.
8/27/2014 3:16:45 PM
A platform-as-a-service software provider announced this week that it has been awarded a patent that will allow mobile users to make payments from their mobile devices with a single tap.
8/27/2014 3:09:30 PM
A recent study shows that cloud-based applications are making their way into all types of businesses. Even those businesses that claim to be non-believers in the technology are often recipients of the cloud in one way or another.
8/27/2014 3:06:17 PM
It may be hard to believe right now, but August is nearly over. With the end of August comes the earliest stirrings of fall, and that means that cold and flu season isn't far behind. While for many businesses that means sick time and the desperate rush to cover folks lost to illness, there may be another option: putting conference calls to work.
8/27/2014 2:56:25 PM
Did you know that, aside from being a worthwhile life philosophy, happiness is something every business should emphasize with their workforce?
8/27/2014 2:47:40 PM
The residents of Alton, Illinois, took a bit of a hit with a recent power outage, but it wasn't caused by malevolent winds or catastrophic storms.
8/27/2014 2:36:21 PM
In addition, there is also confusion around what constitutes an OVP owing to the number of features, including transcoding, digital rights management (DRM), analytics and multi-platform delivery. From a customer's perspective, comparing various product features, pricing and deployment options is complicated. This lack of market awareness around exact capabilities of an OVP makes consumer education and the right messaging critical.
8/27/2014 2:13:08 PM
Are the location services on your cell phone powerful enough to pinpoint your location in an emergency when you call from your own home? Chances are very slim that this is the case, as current FCC regulations do not require cell phone carriers to provide an accurate location for callers inside buildings. At best, you can expect emergency services to be able to narrow your location down to the neighborhood level.
8/27/2014 2:07:19 PM
No one sets out to hire a mediocre sales team. Usually, when it's time to hire sales reps, phrases like rock star or the like come out, showing that the business in question wants the very best of sales rep. But what some may not have considered is that it's possible to take a sales team that isn't the greatest and help make said team great with the help of some basic analytics application.
8/27/2014 2:04:29 PM
The WhaTech report starts off with a key point from OfficeHQ, which deals with what is known as virtual receptionist services and shows just how valuable good communications skills really are to the fate of a business.
8/27/2014 2:03:01 PM
This report takes into account revenue generated from the sales of M2M network security products. This includes embedded SIMs on the machine side and gateways at the network level. It also presents the vendor landscape and a corresponding detailed analysis of the top four vendors in the market, which include Axeda Corp., Cisco Systems Inc., ILS Technology LLC and Sierra Wireless Inc.
8/27/2014 1:59:24 PM
Since the emergence of social media as a pseudo-legitimate form of communication (I say pseudo because of the varied, sometimes questionable, uses of such platforms, and also because of the injection of advertising in them), the issue for businesses has been how to effectively integrate the social channel into their existing customer contact technologies.
8/27/2014 1:55:26 PM
Wouldn't it be nice to just flip a switch and have your PC experience turn on and off on whatever device you chose? To be able to start a document on your desktop or laptop PC and finish it on your tablet or even your Smartphone? That has always been the unmet promise of those pitching thin client solutions, the idea that your PC experience could work like electricity - it is everywhere and as easy as an on/off switch to get to.
8/27/2014 1:44:12 PM
Amtrak has done a tremendous job with its most recent content marketing campaign- which some say has led to an increase in train ticket sales. The national railroad corporation has redesigned its blog, adding photos, as well as increasing its social media presence. However, what's distinguished Amtrak's content marketing strategy has been its writer residencies program.
8/27/2014 1:40:52 PM
There is an old saying that, All boats rise when the tide comes in. In fact, the history of the communications industry is replete with examples of how getting rid of islands of communications and assuring interoperability created a foundation upon which innovation could thrive and everyone benefited. This was true with such things as the public switched telephone network (PSTN), Group 3 facsimile, SMS, email, etc. The lack of universal agreement on certain standards is also why so many promising initiatives have either failed to meet expectations or died.
8/27/2014 1:31:17 PM
As we at UC Strategies have long been saying, UC is not just about person-to-person communications, but also about interactions between people and business processes. Now that those business process apps are becoming mobilized and rapidly moving into clouds, UC-enabled communication applications are joining them there as well, in the form of UCaaS. This convergence was bound to affect the vendors who offered separate solutions for communications and business process applications and yesterday's partnership announcement by Avaya and HP is a first indication of major industry consolidation between communication and business application vendors.
8/27/2014 1:26:39 PM
Wherever one turns, it's difficult to miss all the companies that are taking advantage of content marketing. From brands launching compelling video series with NFL players to retail companies leveraging social channels to engage their target audience, the content marketing landscape has exploded. In fact, marketers are spending 28 percent of their budget on content marketing, according to the Content Marketing Institute.
8/27/2014 1:23:08 PM
It seems as if T-Mobile is working extra hard in order to win back the customer support that has suffered since the revelation of bill cramming. The newest move by the telecommunications company is expanding its friends and families plan in a very big way. Now that the new plan has been rolled out, adding a line with T-Mobile Simple Choice will be even easier and even cheaper. T-Mobile has always allowed people to add a line for as little as $10 per addition, but the cap for families was five lines per account.
8/27/2014 1:22:37 PM
While Google and Apple are competitors in the tech market, that competition doesn't mean the two firms are ignoring other competition like Microsoft. In fact, the latest move on the iOS format by Google seems to be a legitimate shot across the bow at Bill Gates' company. Google announced an update to a number of its iOS Apps yesterday, and those updates seem to be a way to take Microsoft Office head on.
8/27/2014 1:18:25 PM
VMware's vCloud Air environment for building private clouds is having a banner week as scores of companies certify their products with VMware Ready status. Three offerings from Riverbed Technology, a provider of application performance infrastructure, have achieved the designation and are now supported on VMware vCloud Air.
8/27/2014 1:15:47 PM
Everyone uses their smartphone or tablet to take pictures. Living in one of Manhattan's largest tourist areas, that is pretty much all I see every day. I find it amazing that there are not more accidents from the amount of the people that are walking around having either a smartphone or tablet directly in front of their faces.
8/27/2014 1:12:22 PM
Encrypting cloud storage is now in the mainstream, the accepted best practice and a business imperative. Across the world and all industries, enterprises need to encrypt cloud data to stay compliant, safe and competitive.
8/27/2014 1:00:44 PM
8/27/2014 12:48:00 PM
Opengear is seeing 50 percent growth, when comparing year-over-year sales, and continues to see more resellers implementing its useful solutions. Both trends are a great way to celebrate the Australian firm's 10th year.
8/27/2014 12:45:35 PM
The migration of enterprises to cloud technology has forever changed traditional hardware companies such as IBM, HP and others. As they try to reinvent themselves to address this growing market, companies supplying routers and switches to operators and service providers so they can deliver cloud related services are thriving. According to the annual Router and Switch Vendor Leadership: Global Service Provider Survey published by Infonetics Research, the market has four major players, with Cisco getting the top spot followed by Juniper, Alcatel-Lucent, and Huawei.
8/27/2014 12:42:15 PM
Customer experience. Network functions virtualization. Software-defined networking. These are some of the buzzwords and hot new technologies we keep hearing about.
8/27/2014 12:29:16 PM
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