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Call centers, competitive local exchange carriers, enterprises, and VoIP providers are among the kinds of customers to which ThinQ caters. It works with a variety of carriers - including AT&T, Comcast, iBasis, Level 3, Tata, Verizon, and Vodafone - whose services are available via its platform.
7/1/2016 9:04:08 AM
Amid plethora of database management systems, you need to make sure that there is alignment and integration with your site and hosting company's system. Furthermore, since sites need to have a backend database, you need to ensure that your hosting service provider offers you the type of database system you are used to it.
7/1/2016 8:49:26 AM
Many airlines still reportedly sit in testing stages with their electronic boarding passes, though some have jumped the gun to get an advantage on the competition. This TMC author, at least, saw it work with positive effect this past winter. Perhaps more the industry will be immersed in contactless ticketing and information sharing come the early years of the next decade.
7/1/2016 8:20:14 AM
Enterprise cloud solutions have reached the mainstream, with solutions to support your CRM or IT operations as a whole that are here to stay. These as-a-service offerings provide the opportunity to modernize workflows, improve efficiency and overall performance. And, as firms large and small seek advantages on the competition, actionable data is leading the way - especially when it comes to channel management.
7/1/2016 8:16:36 AM
When cloud-based systems first started making appearances, there was palpable skepticism from all fronts. The notion of sending data into some cloud somewhere-that a business didn't even control!-just didn't make sense. Times have changed, though, and now, a majority of small and medium-sized businesses (SMBs) have declared cloud backup more secure than its standard alternative.
7/1/2016 8:14:37 AM
There's a reason people associate contact centers with problems: traditionally, when a customer had a difficulty such as a billing error, a wrong shipment or an unexpected fee, he or she would pick up the phone and dial the contact center. As such, customer support has often been dedicated to helping customers sort out issues. But today, the contact center needs to be much more than a problem-solving entity.
7/1/2016 8:11:33 AM
Study finds that instead of a big bang approach operators are looking to smaller projects that slowly fill BSS/OSS gaps.
7/1/2016 8:05:01 AM
When the news broke that Microsoft is spending $26 billion on business social networking site LinkedIn, a lot of people wondered why and what now? It's a bit understandable that some investors might be wary. It's only been a year since Microsoft's dud acquisition of Nokia, which led to a $7.6 billion write-down.
7/1/2016 7:53:27 AM
If a picture is worth 1,000 words, as the old saying goes, then video is worth millions of words. SnapCell, realizing the power that video has in terms of building relationships, is bringing its video relationship marketing tools to the field and giving businesses-especially automotive sales-one more powerful way to make that all-important connection with the customer.
7/1/2016 7:00:00 AM
The robocall-that menace that strikes at almost any time of the day or night with no human intelligence behind it to tell to go away-is hitting United States phone lines in ever-increasing numbers. The word from YouMail's National Robocall Index proves just how far this particular problem goes, as American phones were hit with what estimates called 2.49 billion calls just in May alone.
6/30/2016 6:02:20 PM
The digital marketing world moves at lightening speed. It seem as though everyday there's a new technology platform or strategy being introduced. As you can imagine, the rapid pace of digital marketing evolution has proven difficult for marketers to keep up with.
6/30/2016 4:39:53 PM
An increasing number of shoppers are turning to retails apps to shop for items. In fact, nearly a quarter of respondents said they have between six and 10 retail apps on their smartphones as of April 2016, up three percentage points from October 2015, according to data from eMarketer.
6/30/2016 4:38:22 PM
If you haven't been monitoring the health of your software, it may be time for your stack to get a checkup.
6/30/2016 4:32:30 PM
Content marketing is being adopted by more and more organizations. In fact, B2C companies spend 28 percent of their marketing budgets on content marketing, and 55 percent of B2C marketers are planning to increase their content marketing spend over the next 12 months, according to research from the Content Marketing Institute.
6/30/2016 4:25:18 PM
Thanks to today's highly competitive marketplace, consumers have the power to choose between a dozens of competing companies. In order to stand out from the crowd, more businesses are investing in customer experience.
6/30/2016 4:22:13 PM
Within the last decade, the development and growth of social media has drastically changed the face of content marketing, as brands recognized its potential as an advertising channel and as a way to build imaging around their brand. Another added benefit of social media was the potential ability to gain many more data points about individual consumers, allowing brands to build consumers and then cater specifically to those personas.
6/30/2016 4:18:35 PM
This is a continuation of the deeper look at the series of reports associated with the recently published Nokia 2016 Acquisition and Retention Study. Last week we looked at Trends in New Sign-ups. This week's focus is on a topic that is certainly top of mind, SECURITY. Specifically, how the perception of a service provider having a secure environment impacts decisions by customers as to which service they can trust.
6/30/2016 4:16:01 PM
As a Berkshire Hathaway affiliate, Champion Realty provides real estate services in Maryland across eight offices. In addition to being able to communicate with its 250 sales associates and its many customers in these locations, it also has to have direct access to the organization's headquarters. The company announced it is migrating to the cloud with Verizon's Virtual Communications Express, to improve the communications and collaboration capability of its workforce while increasing the level of productivity from its associates.
6/30/2016 3:54:57 PM
At Call Center Week, CallMiner, which provides speech analytics for call centers, revealed a new and improved speech recognition engine. The company plans to make it available across all its platforms starting in mid-July.
6/30/2016 3:22:36 PM
One of the more interesting developments in the customer experience (CX) solutions space the past few years has been what I would describe as a confusion of terminology. The problem has been that depending on what you are reading, there tends to be loose use of the terms Multi-Channel and Omni-Channel. This is unfortunate on a variety of fronts since they are very different, and realities are that enterprises looking to best enhance the customer experience need to focus on omni-channel interactions.
6/30/2016 3:17:26 PM
If the researchers at Ovum are correct 5G looks to be arriving on time, and projected numbers for adoption are impressive.
6/30/2016 3:14:07 PM
Data centers are increasingly seen as value providers for businesses, and with good reason. Increasing demand for data center services and the tools that go into improving a data center's operations mean a market that's on the rise. Lenovo is doing its part to spur on the data center market with its new Open Platform @ Lenovo (OP@L) system, which it launched recently.
6/30/2016 2:56:43 PM
Companies today are realizing that the data they generate is sometimes even more valuable to customers than the products they sell. Consequently, many are now trying to help their customers gain insights using business intelligence-as-a-service. This gives their customers a comprehensive view into-and analysis of-their customers' behaviors, interactions, trends, and needs.
6/30/2016 2:54:31 PM
The need to satisfy the exponential growth of mobile data traffic has led mobile operators worldwide to become more aggressive in purchasing radio spectrum. Even then, that's not enough. Therefore, optimizing the usage of radio spectrum has become the primary goal for mobile operators. Having a scalable and simplified network strategy in place is important to deliver the best Quality of Service (QoS) at the lowest Total Cost of Ownership (TCO).
6/30/2016 2:50:16 PM
GreenJobInterview was one of the first companies to provide video interviewing solutions for organizations. The company's platform simplified the way businesses could conduct interviews remotely without inconveniencing potential candidates and the HR department. With the development of WebRTC and its increased availability by most of the browsers, GreenJobInterview announced it is going to have a new WebRTC-supported recorded video interview solution on July 1, 2016 with its GreenJob One-Way release.
6/30/2016 2:31:48 PM
The deployment of each new data center incorporates lessons learned from previous facilities to optimize every aspect of the infrastructure, with the eventual goal of improving overall operational efficiency. This includes being able to provide innovative services with reliability so customers can access the resources they need at all times. As a provider of premium grade data center space and managed services for the Asia-Pacific region, Racks Central has selected Coriant to build a transport infrastructure that will interconnect major data centers in Singapore.
6/30/2016 2:00:11 PM
The man in question lost control of his pickup truck, with an attached trailer, while he was reaching for his cell phone, which had fallen to the floor. His bid to retrieve the fallen phone caused him to swerve into the opposite lane and slam into a utility pole, breaking said pole and cutting power to nearly 200 residents. It didn't stop there, though; after hitting the pole, the truck and trailer then plunged into the front yard of an area resident, rolling until finally coming to a stop just short of the house's front porch.
6/30/2016 1:24:25 PM
A new report from Persistence Market Research shows the global VoIP services market is growing at a healthy rate, expected to reach $194.5 billion in revenue by 2024. The Global Market Study on VoIP Services shows that an increased use of hybrid cloud communications in both small and large enterprises is expected to drive growth over the next few years.
6/30/2016 1:10:02 PM
Sonus Networks is offering a new tool for service providers to help improve operations with its new centralized signaling and routing control (CSRC) solution.
6/30/2016 1:03:47 PM
Since it was established in 1990, net2phone has relied on networks to deliver its digital communication services. As IP telephony continued to evolve into hosted phone systems, unified communications (UC) and more, it became that much more important to ensure the reliability of the network infrastructure. The company just announced it has entered into a partnership so it can continue delivering its services, including Hosted PBX and SIP Trunking to businesses, with the Network Edge Orchestration from Edgewater Networks.
6/30/2016 12:26:12 PM
Attendees will learn how to deliver manufacturing solutions that optimize information for production
6/30/2016 12:21:33 PM
So what does this mean for businesses that use Facebook to get word out about their products and services? The social media platform has made it clear that users come before publishers, businesses, developers, and advertisers. That being said, Mosseri notes that it is helpful if users teach their News Feeds about their likes and dislikes by hiding posts or marking them as spam. The more users hide or unfollow posts that they find boring or annoying, the easier it is for Facebook's algorithm to filter those posts out of their News Feeds.
6/30/2016 12:11:40 PM
One of the greatest words in the English language has to be upgrade. Carrying with it connotations of the new and exciting, upgrades mean a great potential value for anyone who uses them. Teridion has recently announced something of an upgrade itself with its newest release of the Global Cloud Network, offering several new features for those putting this content delivery network (CDN) alternative to work.
6/30/2016 12:02:26 PM
In its attempt to reach the consumer personal safety market, React previously released its React Sidekick, a wearable panic button that pairs with the React mobile safety app. Together, they help to keep people safe in the event of an emergency, such as getting lost on a hike or falling in an apartment.
6/30/2016 11:14:47 AM
There's a lot of talk about big data these days. But data doesn't amount to a hill of beans if you don't act on it. That's why Etech Global Services goes the extra mile and takes data from voice of the customer initiatives and sentiment analysis and leverages it to make recommendations to brands.
6/30/2016 11:06:07 AM
Based on interviews with purchase-decision makers at 23 service providers worldwide, service providers were asked about:
6/30/2016 11:00:46 AM
One of the primary goals of this kit is to support software developers in going from code on the screen to making things happen in real life; conversely, the kit supports hardware developers with tools that make it easier to build web-connected projects. To serve all users, the online Experiment Guide for the J5IK contains step by step instructions of how to connect each circuit with the included parts. Full example code is provided and explained and includes troubleshooting tips if something goes wrong.
6/30/2016 10:55:37 AM
As popular as the cloud has already become, the study indicates that its use will only continue to grow. Data from both critical and non-critical workloads in the cloud is projected to double over the next two years. In addition, workloads in the private cloud are expected to increase at a rate of seven percent annually, while workloads in public clouds should see a growth rate of 18 percent.
6/30/2016 10:42:36 AM
Telemarketing software provider Vanilla Soft recently compiled a list of their ten best blogs from the first half of 2016. Here are some of the most important insights that salespeople and managers alike can learn and apply to their own organizations.
6/30/2016 10:40:42 AM
Unlicensed software use remains a significant problem, according to a new survey released by the Business Software Alliance and research firm IDC. According to the findings, 39 percent of software installed globally is unlicensed, with a combined commercial value of more than $52 billion.
6/30/2016 10:39:59 AM
As Chief Customer Officer Robert Killory explained in a meeting with me today in Las Vegas, release 6.0 of the 3CLogic contact center solution can be integrated into the back end of CRM platforms so users of popular CRM systems never even see 3CLogic, but enjoy the company's product capabilities.
6/30/2016 10:38:07 AM
While digital messaging media have been a boon to humanity in general - from personal communications to customer support - it's also important to recognize that these channels have sometimes been abused, particularly when it comes to kids on social media. It's easy to send a threatening, bullying or terrifying message in a relatively anonymous format, and while it only takes a second for a perpetrator to hit send, the ramifications on the recipient can last a long time.
6/30/2016 10:37:02 AM
Accenture placed in the Winner's Circle of HfS Research's Telecom Operations As-a-Service Blueprint Report.
6/30/2016 10:36:34 AM
Customer-facing business-to-business (B2B) or business-to-business-to-consumer (B2B2C) companies have a lot on their minds today, but one of the most critical goals is improvement of the customer experience. A recent survey by the Temkin Group found that while only four percent of these organizations see themselves as industry customer experience (CX) leaders today, 57 percent of them want to deliver the best customer experience in their industry over the next three years. While the goals are very ambitious, the stakes are high: customer expectations and options are ever on the rise, and a strong push in both technology and customer support labor are necessary to succeed in the modern marketplace.
6/30/2016 10:28:05 AM
There's nothing like a good sporting event to bring out the masses. Whether it's the latest gathering of local fans or the live streaming available online, the devoted will come and crowd access channels. In the case of the BBC, the crowding took place on its online option for the duration of the England versus Wales match at the 2016 European Championships on June 16, 2016. In the web-scale networking world, this means people were streaming - a lot.
6/30/2016 10:24:59 AM
IHS Technology research explains why NFV is becoming a driver in Subscriber Data Management(SDM).
6/30/2016 9:49:21 AM
Network Elements (NE) and Session Border Controllers (SBC) unchained from their native home ATCA Hardware are facilitating moves to the Cloud.
6/30/2016 9:05:28 AM
If you want SMS messaging, Twilio cloud is probably an obvious choice, Pluschkell says. But if you're a company like AT&T, IBM, SAP, or Verizon, Kandy is an ideal choice because it allows you to get the real-time communications capabilities you need, white label them, and easily connect them to your billing and other systems, he says.
6/30/2016 7:43:17 AM
In most industries, the contact center is the only front for customer support. The hospitality industry, along with the rest of the travel sector, faces a unique challenge in that it's necessary to blend contact center and digital customer support with in-person customer care. Hospitality is one of the most competitive industries in the world when it comes to winning and keeping customers, and few hotels can afford to make even a single misstep with customers.
6/30/2016 7:39:14 AM
NEC is forging ahead with innovative solutions that integrate its expertise in a variety of technologies. We are familiar with NEC's telephony and unified communications and collaboration (UC&C) products and services (voice, messaging, mobility, video, etc.), but the company also develops solutions around emerging information technologies (IT) and identifies three technologies - software defined networking (SDN), data analytics and biometrics - as particularly synergistic to UC&C. By integrating these varying technologies, NEC is creating some unique and forward-looking solutions for businesses today (and tomorrow) in an increasingly digital and increasingly connected world.
6/30/2016 7:00:00 AM
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