CosmoCom, a global provider of Unified Customer Communications, has announced a strategic partnership with KT Networks, part of the Korea telecom family of companies focused on network integration and telecom services.
Under this new partnership, KT Networks is launching a branded contact center product – Cosmo-One – a complete hardware and software contact center appliance for small and mid-sized contact centers. Cosmo-One is designed to meet all the needs of the modern contact center, positioned by its ease of installation and implementation, ease of management and ease of support.
“We at CosmoCom are excited to partner with KT Networks to launch the Cosmo-One appliance,” said Ari Sonesh, CosmoCom’s Chairman and CEO, in a statement. “KT Networks has the experience and breadth of services and capabilities to ensure success for its small and mid-sized enterprise contact center customers.”
Cosmo-One is the KT Networks regional brand for the CosmoCom CosmoCall Universe technology that is pre-packaged as a “contact center in a box.” Through its own research efforts, KT Networks has found that call centers with fewer than 50 seats represent nearly one-third of the Korean market.
Datamonitor has also studied this area of the Asia Pacific and predicts that this region will account for 20 percent of the global call center population by 2009. Korea is considered to be ahead of the curve of booming interest in IP-based contact center installations in that region.
“The environment of call center operations in Korea is rapidly changing into a type of integrated IP-based contact center,” said Kim Yo-dong, President KT Networks, in a statement. “Cosmo-One is in tune with this trend. It is an all-IP
multi-channel platform that offers superior value to customers in terms of function, performance, support and price when compared to conventional telephone call center solutions.”
As a member of the KT Family, KT Networks has made its name in the world with its positioning in the Telecommunication System Construction market. The company provides technical expertise, quality assurance and excellent reference sites.
CosmoCom’s focus on Unified Customer Communications is helping to revolutionize the whole range of business/customer interactions for all information workers. The company’s technology helps to improve customer service and increase revenues while reducing costs through the support of many independent virtual contact centers on one all-IP platform that easily integrates with other VoIP
network components.
As more and more organizations are recognizing the benefits of the IP contact center model, implementation of the technology is booming. Given the wide market opportunity for those solutions aimed at smaller call centers, this partnership will likely result in significant benefits for both companies. Not only does Korean present significant opportunity, that opportunity is expected to continue to grow, providing market assurance for the two companies for at least the near future.
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Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
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