|
(Formerly C@LL CENTER CRM
Solutions)
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2002
Editorial Calendar
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|
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Customer Relationship
Management
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Outsourcing of Call Center
And CRM Functions
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Call Center/CRM Management
Scope
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E-Sales --
E-Service
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How To Buy Product &
Services
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| January
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| Avoiding The Top Ten Mistakes Of Poor CRM
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What Today's Outsourcers Can (And Should) Offer
Customers
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Product Of The Year Awards
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Internet Telephony In The Contact Center
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How To Evaluate And Select Workforce Management
Products
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| February
|
| Methods For Keeping Existing Customers Loyal
|
9th Annual MVP Outsourcing Quality Award
Highlights
|
How To Web-Enable Your Customer Service
Representatives
|
Web-Based Collaboration Techniques For Real-Time
Customer Service
|
Choosing The Right Speech Technologies For Your
Company
|
| March
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| Champagne Customer Service On A Beer Budget
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17th Annual Top 50 Teleservices Agencies Roundup
(OUTBOUND)
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Ergonomics In The Contact Center
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Personalization Technologies And
E-Sales/E-Service
|
A Guide To Knowledge Management And Database
Technologies
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| April
|
| CRM Across The Enterprise: Integrating The
Channels
|
17th Annual Top 50 Teleservices Agencies Roundup
(INBOUND)
|
How To Choose The Right Location For Your Contact
Center
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Even Your Grandmother Has E-Mail: How To Manage The
Influx
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Understanding E-Commerce Products And Services
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| May
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| Managing Your Knowledge Base For Better Customer
Service
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Using Global Resources: Outsourcing
Internationally
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Logging And Monitoring To Streamline Contact Center
Functionality
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Using The Web As A Marketing Tool
|
How To Buy CRM Software
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| June
|
| How To Select And Buy CRM Products And Services
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Using E-Learning To Educate Agents And Reduce Turnover
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How To Buy Workforce Management Solutions
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Protecting Customer Information
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Choosing Headsets For Your Contact Center
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Customer Relationship
Management
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E-Sales --
E-Service
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Outsourcing
|
Innovative Management
Information
|
Product & Services
Selection Guide
|
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| July
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| CRM Excellence Awards
|
It's The Law: Complying With Do-Not-Call
Legislation
|
Speech Technologies For The 21st Century
|
E-Commerce: Back From The Dead And Bigger Than
Ever
|
Evaluating Inbound Routing Software
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| August
|
| All Media All The Time: Giving Customers A Choice
|
India: A New Option For Outsourcing
|
Special Advertising Section - 16th Annual Corporate
Profiles
|
The Implications Of B2B E-Commerce
|
Understanding System Testing Technologies
|
| September
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| Integrating The Front And Back Offices
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Teleservices Plus: Multichannel, Outsourced CRM
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TMC Labs Innovation Awards
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Sharing The Wealth: Using Corporate Profiles
|
Site Selection Agencies Who's Who
|
| October
|
| Live From The Contact Center: Balancing Self-Service
And The Human Touch
|
Teleservices Agencies Who's Who
|
The Benefits Of Remote Agents
|
Training For Better Web-Based Sales Techniques
|
How To Evaluate And Purchase Logging And Monitoring
Technologies
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| November
|
| Back In Black: Using CRM To Boost Profits
|
Choosing An Outsourcing Company That Best Fits Your
Company's Needs
|
Using Skills-Based Routing
|
Mobile Commerce And The Contact Center
|
How To Select CRM Products And Services
|
| December
|
|
Year 2003
Buyer's Guide
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CUSTOMER INTER@CTION Solutions®
Advertising Deadlines
-
September: Order
due date -- 8/1/2002,
Material due date --8/8/2002
-
October: Order due
date -- 9/2/2002,
Material due date --9/9/2002
-
November: Order due
date -- 10/1/2002,
Material due date --10/8/2002
-
December: Order due
date -- 11/1/2002,
Material due date --11/8/2002
|
| Bonus Distribution
|
September 2002
ATA Annual Convention
October 2002
Internet Telephony Conference & Expo
November 2002
Comdex Fall 2002
December 2002
Planet PDA
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top]
|
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