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Today's Newsletter Sponsored by Podcast
Podcast Library
TMCnet has created this new service to help you with the tasks of research and analysis in hopes to increase your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.

Click here to view our library: http://www.tmcnet.com/tmc/library/Default.aspx?type=podcasts
Today's Features Latest News
•Speech Analytics Market Experiencing Strong Growth
•i6NET Launches VXI* 3.1 Powered by LumenVox Speech Engine
•DATATEL Launches IVR Services in Canada
•E2M Expands Services Portfolio with Apliman's IVR System
•GotVoice Partners with InPhonex to Easy Access to Voicemails and Transforming to Text
•Audience Voice Processor Powers SKY Hush from SK Telecom
•Cyberhand to Release First Glimpse of Its New Line of Voice over IP (VoIP) and Speech Recognition Microphones
•CallMiner and Co-nexus, Inc. Join Forces Integrating Speech Analytics with Customer Experience Management Tools
•Talking washing machine firm seeks funds: Santiaga has collaborations with Fujitsu and Haier to install its voice recognition software in products.
•Mobivox Unveils Voice-Activated Mobile Services Platform for Carrier and Community Markets
Featured Channels
• IVR
• Speech Recognition and Text to Speech
• Call Center Recording
• Performance Management



Featured Free Industry Resources
The Expansion of the Contact Center
The move to voice over IP technology brings with it opportunity to expand the assets of the contact center in order to better serve customers. Learn how the introduction of email, web chat, fax short message service and even walk-in interactions become an easy extension to traditional voice. Support for agents in multiple locations is now as simple as having agents log into their broadband connection. Presence capabilities based on SIP and Microsoft Live Communications Server allow for easy collaboration among the contact center, in-house experts as well as partners and suppliers via federation.
Seven Critical Design Elements of Effective Contact Centers
The term contact center �design� can mean different things to different people.To some it refers exclusively
to the edifice or building shell, while to others it means just the interior design or ambience of the work

environment. Both are critical aspects of the contact center workplace; however, to us and to our clients,

�design� refers to the effective layout of floor plans, ergonomic furniture solutions and effective utilization

of space that yields fewer injuries and greater individual and team productivity.

In this paper,we define and explore the seven most critical aspects of effective contact center design from

this vantage point, based upon years of field experience and successful installations with satisfied clients.
Direct Push Synchronization over the Air
CommuniGate Pro provides a powerful mobile messaging solution with built-in ActiveSync features that support a wide range of mobile devices. CommuniGate Pro delivers a Unified Communications solution that allows users to have a single identity with multiple device and access methods. Users have the same experiences, and access to the same data, whether they use a mobile device, Web mail, the Flash Pronto! user interface, Outlook, or Mac clients. These features allow true portability for today�s mobile workforce. CommuniGate Pro is the most reliable server built with carrier grade requirements for true 99.999 percent uptime.
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