September 08, 2008
Interactive Intelligence Opens Public Voting for Outrageous Interactions Finalists
By Susan J. Campbell, TMCnet Contributing Editor
Interactive Intelligence (News - Alert) made waves when it announced its “Outrageous Interactions” contest. Now, the company is attracting attention again as it announces that it has selected the finalists. Interactive Intelligence has now also opened the “people’s choice” voting to the public in order to pick a winner.
Those participating in the vote are eligible to win a Garmin (News - Alert) eTrex GPS. To vote for a favorite entry, individuals can visit www.outrageousinteractions.com. Public voting closes Monday, Sept. 15 at 11:59 p.m. Eastern daylight time.
Interactive Intelligence has more than a decade of experience developing software to help call centers to better serve customers. As such, the company knows first-hand the issues that call center agents face every day and used this spirit to launch the “Outrageous Interactions” contest.
The following are excerpts from several of the finalists in the competition:
"I had to deliver some unwelcome news to my caller. He had missed a deadline for his health insurance...and wanted to convince me to make an exception by trying to make me feel sorry for him. Our conversation went something like this:
- Caller: You might like to know that I am a veteran. I was in a war. In fact, there was a suicide bomber that came right at me. He didn't get me though.
- Me: Yes, I can tell
- Caller (laughing): You don't know, maybe I'm calling you from heaven.
- Me: I don't believe you have to use the toll-free number from there, sir.
He hung up much happier than when he called in, so that was good!"
"Years ago while working as a customer service representative with a major senior citizen's mail-order pharmacy service I was diligently placing a lengthy order for an elderly gentleman. After placing an order for another over-the-counter item, the customer asked if the item came in other flavors. When the item displayed, I was shocked. The item ordered was for 24 suppositories. The caller said, 'The last ones went down well but tasted terrible.'"
This contest is not the first in Interactive Intelligence’s strategic moves to make an impact on the industry. In fact, the company has built a reputation for offering an Interaction Center suite that is originally designed from the ground up to facilitate communications using all channels and media from a single platform.
The system has been repeatedly tested by TMC (News - Alert) Labs to determine viability in the industry and continues to produce high marks for design, application and capabilities.
Interactive Intelligence has also taken a proactive approach to the slow down of the U.S. economy. While the company has suffered in its stock performance as of late, its longevity in the market and proven ability to drive growth in slow times makes the company a lucrative pick for investors seeking to diversify.
Interactive Intelligence will award the winner of the "Outrageous Interactions" contest with a trip for two to Hawaii. The winner by popular vote will be announced Sept. 17, 2008 from the stage of TMC's Internet Telephony (News - Alert) Conference and EXPO, held in Los Angeles.
For more immediate information, Interactive Intelligence offers Weekly Live Demos on Contact Center Solutions every Friday at 1:00 p.m. (EST). Visit www.inin.com for more information.
Interactive Intelligence is a Platinum sponsor of at Call Center 2.0, the leading technology event for call center and CRM decision makers, collocated with Internet Telephony Conference & EXPO — the biggest and most comprehensive IP communications event of the year. Call Center 2.0 and ITEXPO (News - Alert) will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit Interactive Intelligence at booth #514 in the exhibit hall. Don’t wait. Register now!
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Stefania Viscusi