September 30, 2010
Why You Should Adopt an E911 System
By David Sims, TMCnet Contributing Editor
Dialing 9-1-1 is the reflex reaction to a crisis or emergency. When a 9-1-1 call is made from the home phone, the address of the home is retrieved and displayed on the call taker’s screen, and help is dispatched.
“A simple street address, however, isn’t much help if the 9-1-1 call comes from a large office building or a multi-building campus,” says a study from RedSky (News - Alert) titled “A Closer Look at E911,” adding that “the caller may be unable to indicate a specific location within the building or campus because of a heart attack or may not know or be able to describe his or her location.” Sixteen states have laws requiring E911 systems to avoid just such situations.
But there are other good reasons for them, besides it just being the law, the study finds:
Protect employees and assets. Loss of life due to fire, an act of violence or an employee medical emergency can have a devastating impact financially and emotionally on an organization. By providing rapid emergency response to employees with E911, enterprises demonstrate a commitment to the safety of their employees while protecting the enterprise and minimizing disruptions that could result from an incident.
It’s the law. Well, yeah. That too. Typically, the laws require an enterprise to define the location of callers within their buildings so emergency responders can provide prompt response. Non-compliance can have penalties. In Illinois, for example, non-compliant businesses could face fines of up to $5,000. Permits to operate have been held until enterprises have demonstrated E911 compliance.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Erin Monda