February 27, 2009
Telesphere Supports Microsoft's SIP-Based IP-PBX System
By Michael Dinan, TMCnet Editor
A Scottsdale, Arizona-based business phone and Internet services provider today reportedly has earned certification with the SIP-based IP-PBX (News - Alert) system from the world’s largest software maker.
Officials at Telesphere say they’re now a so-called “certified service provider” for Microsoft Corp.’s “Response Point,” a premises-based IP phone system designed for small businesses with up to 50 employees (pictured below).
The system made a splash at a recent Internet Telephony Conference & Expo – an event that’s seeing an uptick in attendance and whose 2009 and 2010 dates have been set by show host TMC.
Telesphere integrates with Microsoft’s (News - Alert) phone system and overlay its own feature set through a process called “SIP Trunking.” Generally speaking, SIP trunking is a service offered by Internet telephony service providers so that businesses can adopt VoIP using their Internet connection. That way, they can communicate with others who rely on the PSTN, since the enterprise IP-PBX is connected to the service provider’s PSTN gateways over the Internet.
It’s a technology that industry insiders have told TMCnet is emerging as an industry standard.
According to Sanjay Srinivasan, CTO of Telesphere, small businesses are always looking for ways to upgrade their communications without spending a fortune.
“Through the Microsoft Response Point PBX phone system, Telesphere is able to give these companies the advanced features and functionality that most large companies enjoy, and at a fraction of the price,” Srinivasan said.
Specifically, company officials say, through a combination of Response Point and Telesphere’s services, small businesses can communicate more effectively by using features like simultaneous ring, Telesphere Anywhere, Web click-to-dial, and voicemail to email. Moreover, small businesses can easily scale their communications services as they grow, using Telesphere’s hosted model with their Response Point PBX.
Clark Peterson, Telesphere’s chief executive officer, said the company is “extremely pleased” to be one of a few providers to partner with Microsoft.
“The combination of Microsoft’s hardware and Telesphere’s SIP trunking service will allow small business owners to supercharge their telecommunications to new heights,” he said. “Accessing this advanced level of service and technology has never been more affordable.”
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Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.
Edited by Michael Dinan