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•Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management (CRM) integration that allows organizations to provide unsurpassed information and customer interaction management. Interactive Intelligence believes that true CRM requires both informationa management and interaction management.
•The Interaction Center Platform
The Interaction Center Platform is a powerful platform for implementing comprehensive interaction management covering not only telephone calls and faxes but also e-mail messages, Internet text chats and Web callback requests. It also provides a smooth transition from circuit-switched telephony to voice over IP. Using the Interaction Center Platform, enterprises, contact centers, and service providers can centralize the processing of all customer interactions and provide a new level of service and consistency.
•IVR 101: The Advantages of VoiceXML-Based IVR Systems
In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally.








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