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CIS: 1/04/2010 eNewsLetter

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Sitel Positive About Future in Challenging Economy
Thanks to a commitment to service, innovation, and solid management Sitel appears to have been better prepared than many other major teleservices firms to meet today's business challenges and opportunities.
Study Shows Chinese Consumers Positive Attitude Toward Contact Centers
Avaya provides a valuable service with the production of its Contact Center Consumer Index. This month, the company revealed the results of its China Contact Center Consumer Index, conducted by research company callcentres.net. Presented in Beijing, China, the results of this study reveal valuable information about consumer perceptions in China.
Ten Points to Consider Before Establishing Offshore Contact Center Operations
For good or bad, offshoring in the contact center industry is here to stay. That is not to say that every organization that follows this route is 100 percent successful in it. In fact, many organizations fail to do enough planning or base their decision to offshore on poor information.








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