April 08, 2009
InetSoft Intros Customer Service-Focused Dashboard
By Raju Shanbhag, TMCnet Contributing Editor
InetSoft Technology reportedly has introduced a customer service-focused dashboard solution on the Force.com AppExchange from Salesforce.com. The company claims that the customers can now manage various important performance indicators with this dashboard solution.
Dashboards are essentially business intelligence tools which can be monitoring-oriented or analysis-oriented. To improve the business performance, they provide business users with an intuitive monitoring and analytic environment. They also use the information stored within their performance management system. With the help of a dashboard, statistics and data for the company as a whole can be closely monitored by the people who need to know.
InetSoft first started offering interactive dashboards for Salesforce. The company will now be providing the same Flex-based Web 2.0 interface to customer service operations. The Style Intelligence for Salesforce reduces time and effort for service operations managers to track basic information and drill into details with its state of the art dashboard and visual analysis technologies.
“The customer service operations realm is relatively new for salesforce.com so we identified some basic gaps in the area of information access that we know from years of experience service operations professionals need filled,” said Mark Flaherty, vice president of marketing at InetSoft. “When you think of operational business intelligence, customer service operations are functions that truly demand it. Making do with manual or static reports just doesn’t cut it.”
InetSoft’s Style Intelligence for Salesforce is a SaaS (News - Alert) application salesforce.com. With this, the users can get advanced dashboard and reporting capabilities for their sales, marketing, and now customer service operations data. The solution provides advantages such as immediate productivity with features such as eight pre-built monitoring and visual analysis dashboards. Users can adjust the views into their data and customize their own versions of pre-built dashboards.
In September, the company announced the success of its embedded reporting solution with Data Solutions Inc. The reporting and analysis technology which is a part of Style Intelligence, InetSoft’s trademark business intelligence software application has been integrated by DSI in the solutions it has developed for HR organizations.\
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Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
Edited by Michael Dinan