Corporate Call Center Teams with Guardian Capital Partners to Spur Growth

Guardian Capital Partners (GCP), a private equity firm that invests in middle market manufacturing and service companies, has acquired a controlling interest in Corporate Call Center (CCC).

 

The terms of the transaction were however not disclosed.

 

GCP’s investment in and partnership with CCC is expected to expand the company’s ability to address the growing demand for its differentiated service offerings. CCC specializes in providing highly trained, licensed and credentialed customer service representatives to insurance, healthcare and other consumer markets for membership enrollment, customer service, lead generation, and other inbound and outbound communications.

 

Claudia Timbo, founder, president and CEO of CCC, remains in her current role, as does CFO and CTO Adel Sidky. Both Timbo and Sidky have retained their minority ownership positions with the company.

 

“CCC’s mission remains the same,” said Hugh Kenworthy, GCP managing partner, in a statement. “The company will continue leveraging its hiring, training and technology to become the premier provider of licensed and credentialed – and experienced – customer service representatives for the insurance and healthcare markets. Analyst firm International Data Corp predicts the outsourced call center industry to grow an average of 12 percent per year, and we believe CCC’s unique, high-touch model will allow the company to extend its Medicaid service offerings to more insurance providers nationwide.”

 

Guardian Capital Partners is a private equity firm based in suburban Philadelphia that makes control investments in lower middle market manufacturing and service companies. GCP partners with management teams to provide equity capital to lead leveraged buyouts, recapitalizations and divestitures of family-owned businesses and non-core divisions of larger corporations.

 

The private equity experience and complementary skill sets of the GCP team provide a unique combination of operating and finance capabilities resulting in speed and certainty of execution, operational excellence, and meaningful long term value creation for its portfolio companies. GCP targets companies with revenues between $15 million and $75 million. GCP is presently making investments through Guardian Capital Partners Fund I, L.P.

 

“CCC’s success is rooted in our ability to strike the optimal balance of credentialed people and advanced technology to address our clients’ specific needs,” said Claudia Timbo CCC founder, president and CEO. “Our alliance with GCP will help fuel the organic growth we’ve experienced so far, and enhance our ability to attract and retain larger clients in the insurance, healthcare/wellness and financial services industries.”

 

Founded in 2002 and headquartered in Blue Bell, Pennsylvania, Corporate Call Center (CCC) is a specialized teleservices and call center company providing highly trained, licensed and credentialed customer service representatives to the healthcare, insurance, employee benefits, wellness and financial services markets.

 

CCC specializes in membership enrollment, customer service, lead generation, and other inbound and outbound communications, and has applied expertise in Medicare Part D and Medicare Advantage plans.