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April 08, 2008

The State Of Minnesota Deploys LinkLive for 12 Contact Centers and Agencies

By Anuradha Shukla, TMCnet Contributing Editor

The Minnesota Area Agencies on Aging in conjunction with the Minnesota Board on Aging and The Department of Veterans Affairs have deployed Revation Systems’ Revation LinkLive to simplify contact with state agencies.
 
Revation Systems’ solution helps Linkage Line users with compliant and secure live Web chat, VoIP, private instant messaging, and secure e-mail services.



 
Perry Price, CEO at Revation Systems, noted that Revation is helping the Agencies increase state wide contact center collaboration, improve business continuity and cut operating expenses by 50 percent.
 
Krista Boston, director, Consumer Assistance Programs for the Minnesota Board on Aging, said in a statement that Revation's secure VoIP and e-mail were a perfect addition to the existing LinkLive chat solution.
 
Boston added that the organization has been using LinkLive for several years and complete thousands of calls, chats and e-mails every day. The service was installed to support the Senior Linkage Line and recently extended for the Disability and Veterans Linkage Lines. The application has fundamentally changed how agencies and departments interact with residents and with one another.
 
Revation's compliant unified communication server is ideal for organizations in highly regulated industries that want to move customer interactions to lower-cost, self-service venues, without losing personalized and knowledgeable service or sales opportunities. The company’s LinkLive Suite provides a fully secure online communications environment for both internal and external electronic messaging and communications. The solution includes advanced contact center routing and reporting options that eliminate the need for legacy systems.
 
The Minnesota Board on Aging (MBA) is the gateway to services for Minnesota seniors and their families. First established in 1956, the MBA is one of the pioneers in the field of aging policy, information and assistance.

Revation Systems develops unified communication applications for customers with stringent security requirements. In another news, Revation Systems announced LinkLive 3.2 for customers in regulated markets and multi-tenant data centers. The latest release of this software is scheduled for delivery this month.
 
Mark Pietras, CTO, Revation Systems said that e-mail authentication and enhanced data center features were a natural extension to their compliant messaging capabilities. He believes that now e-mail can be authenticated using any online Web portal or e-commerce system, and data centers can host LinkLive for 1,000s of financial institutions all from a single server.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Security Considerations For an IP PBX and Contact Center, brought to you by Interactive Intelligence (News - Alert).

 
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

(source: http://callcenterinfo.tmcnet.com/Analysis/articles/24767-state-minnesota-deploys-linklive-12-contact-centers-agencies.htm)

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