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CUSTOMER INTER@CTION Solutions

September 2004

CUSTOMER RELATIONSHIP MANAGEMENT

A View From the Top: Providing A Unified View of Your Customers
By Lauri McClay And Dan Whelan,
Epicor Software Corporation

 

Integrating SMBs For A Customer-Centric View

By Jon Van Duyne, Best Software

 

Data Synchronization Unifies the Customer View

By Steve Miranda, Oracle Corp.

 

 

CRM MANAGEMENT SCOPE

Headset Roundup 2004

 

 

MANAGING BY THE NUMBERS

Business School Basics: Evaluating Technology Purchases Using Net Present Value (pdf)

 

TECHNOLOGY HIGHLIGHTS

Amae Software Sows The Seeds Of Customer Loyalty

By David R. Butcher

 

SPECIAL SPEECHWORLD FEATURE

Speech Automated Self-Service Solutions: From Sidelines To Primetime

By Roxann Swanson, Nortel Networks

 

September 2002

DEPARTMENTS
Publisher's Outlook

High Priority!

TMC LABS
TMC Labs Innovation Awards

CEO SPOTLIGHT

Vinod Gupta, Founder and Chairman, infoUSA, Inc.

 

Daily Breaking News!
Go to TMCnet.com for the latest communications technology news

   

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